Escolar Documentos
Profissional Documentos
Cultura Documentos
Managerial Communications
Presenter: Prof. Rajsee Joshi N.R. Institute of Business Management GLS Institute of Computer Technology - MBA
Topics Covered
Telephone Etiquette for Making Calls Etiquette for Answering Calls Teleconferencing
Short Story
It was 8 Oclock in the morning. Aman Patel was fast asleep in a New York hotel. The hotel operator woke him up with the message, Ada Clark, Mr. Patel. Aman wondered who she might be because he wasnt expecting any Ada Clark However he got up, put on a dressing gown, and waited for his visitor. It must be an early bird among public relations or newspaper women, he said to himself. As no Ada Clark appeared, Aman called the operator and asked what went wrong. She said, coldly, I said Eight oclock, Mr. Patel.
Telephone
Ever since Graham Bell made it possible for people at far away places to get connected, telephone has been an essential tool for business and social communication Very useful channel for quick local, national or international communication. Limitations Communicators and communicatees have to depend exclusively on voice
Total absence of other non-verbal support makes it imperative that we follow certain guidelines
When Someone Answers Your Call, Greet Them & Identify Yourself
Conversations
Voice on the phone: Hello? Is that the maternity hospital? Receptionist: Yes Voice on the phone: Can you please send an ambulance, the wife is about to have a baby. Receptionist: Is this her first baby? Voice on the phone: No. This is her husband
Mobile Phones
Switch off Your Mobile Phones When You are at a Meeting Switch off Your Mobile When You are Driving Dons Force Strangers to Listen to your Non-emergency calls
Teleconferencing
Please leave a message. However you the right to remain silent. Everything you say will be recorded and will be used by us. Hello, I am Davids answering machine. What are you?
Thank You