Escolar Documentos
Profissional Documentos
Cultura Documentos
There are 16 other standards in the family that can help an organization on specific aspects such as performance improvement, auditing, training
The quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs. The quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives. The business makes decisions about the quality system based on recorded data. The quality system is regularly audited and evaluated for conformance and effectiveness. Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
Advantages
It is widely acknowledged that proper quality management improves business, often having a positive effect on investment, market share, sales growth, sales margins, competitive advantage, and avoidance of litigation. The quality principles in ISO 9000:2000 are also sound, according to Wade and also to Barnes, who says that "ISO 9000 guidelines provide a comprehensive model for quality management systems that can make any company competitive." Implementing ISO often gives the following advantages: Creates a more efficient, effective operation Increases customer satisfaction and retention Reduces audits Enhances marketing Improves employee motivation, awareness, and morale Promotes international trade Increases profit Reduces waste and increases productivity Common tool for standardization.
Criticisms of ISO
A common criticism of ISO 9000 and 9001 is the amount of money, time, and paperwork required for registration. ISO 9001 promotes specification, control, and procedures rather than understanding and improvement. reliance on the specifications of ISO 9001 does not guarantee a successful quality system. The standard is seen as especially prone to failure when a company is interested in certification before quality.
while "quality has a positive effect on return on investment, market share, sales growth, better sales margins and competitive advantage," that "taking a quality approach is unrelated to ISO 9000 registration. In fact, ISO itself advises that ISO 9001 can be implemented without certification, simply for the quality benefits that can be achieved.
ISO 14000
ISO 14000 is a family of standards related to environmental management that exists to help organizations (a) minimize how their operations (processes etc.) negatively affect the environment (i.e. cause adverse changes to air, water, or land); (b) comply with applicable laws, regulations, and other environmentally oriented requirements, and (c) continually improve in the above.
As of 2010, ISO 14001 is now used by at least 223149 organizations in 159 countries and economies.
EMS
An effective EMS is built on TQM concepts. Most EMS models [Including ISO 14000] are built on the PLAN, DO, ACT, CHECK [PDCA] cycle. Applying ISO 14000 and to initiate and sustain EMS effort, top management must communicate to all employees the importance of :
Making the environment an organizational priority [Thinking of an effective environmental management as fundamental to the organizations survival] Integrating Environmental Management throughout the Organization.[thinking about the environment as part of product/service and process development and delivery among other activities]
Generic standards
ISO 9001 and ISO 14001 are generic standards. Generic means that the same standards can be applied: to any organization, large or small, whatever its product or service, in any sector of activity, and whether it is a business enterprise, a public administration, or a government department. no matter what the organization's scope of activity if it wants to establish a quality management system, ISO 9001 gives the essential features or if it wants to establish an environmental management system, ISO 14001 gives the essential features.
Management systems
Management system means what the organization does to manage its processes, or activities in order that its products or services meet the organizations objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting environmental objectives To be really efficient and effective, the organization can manage its way of doing things by systemizing it.
Accreditation
Accreditation is like certification of the certification body. It means the formal approval by a specialized body - an accreditation body - that a certification body is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified business sectors. Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility. ISO does not carry out or approve accreditations.
References
ISO 9000/ISO 14000 section on ISO Web site: www.iso.org ISO Management Systems magazine www.iso.org/ims IMS Alerts free electronic newsletter www.iso.org/imsalerts
Wikipedia
www.wikipedia.org
R E S O U R C E S
Thank you