- DocumentoAn Exploratory Study of Customer Satisfaction Based on ACSI Modelenviado porYing Zhang
- DocumentoA Conceptual Model of Service Qualityenviado porYing Zhang
- DocumentoMetricsenviado porYing Zhang
- Documento2010 Information Manual - Saint Johnenviado porYing Zhang
- DocumentoBA 2217 Course Outline Fall 2010 1A and 2Aenviado porYing Zhang