Envios by Smart Campaign

Handbook on Consumer Protection for Financial Inclusion

Smart Accreditation

Savings Disclosure Key Facts

MCWG Key Facts Statement

Les Mécanismes de Gestion des Plaintes

Smart Campaign Progress Report July 2015

Qu’arrive-t-il aux clients qui ne remboursent pas?

Guide to Client Protection Assessments Russian

¿Qué ocurre con los clientes de microfinanzas que caen en mora?

What Happens to Microfinance Clients Who Default

Collecting Using Exit Data 2014

Client Protection in the Business Correspondent's Model

Training Tool on Data Privacy

Mechanisms for Complaints Resolution

MicroNOTE 23 Client Protection - The State of Practice

Guide to Client Protection Assessments Spanish

Guide to Client Protection Assessments French

Guide to Client Protection Assessments

Resolving Client Complaints

Smart Operations Tools (Russian)

Smart Operations (Spanish)

Comprehensive List of Tools 2014

Certification Brochure

Client Protection For Youth Clients

Implementing Client Protection in Indian Microfinance (State of Practice Report)

Smart Lending Member Protection in SHG Management

Smart Operations Tool (French)

Smart Operations Tool (English)