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Service Management As A Practice: Service Design BOOK TEL v0 - 7.indb 22 08/07/2011 17:23 0% acharam este documento útilBusiness Service Management 0% acharam este documento útilService Management As A Practice: Figure 2.7 Architectural Layers of An SKMS 0% acharam este documento útilTable 2.1 The Processes Described in Each Core ITIL Publication 0% acharam este documento útilService Management As A Practice: Figure 2.10 Continual Service Improvement and The Service Lifecycle 0% acharam este documento útilService Management As A Practice: The Business/customers 0% acharam este documento útilService Management As A Practice: Definition: ISO/IEC 20000 0% acharam este documento útil2.3 Governance and Management Systems 0% acharam este documento útil2.2.4 The Service Portfolio: Service Management As A Practice 0% acharam este documento útilFigure 2.4 Examples of Capabilities and Resources: Customers Every Process Delivers Its Primary 0% acharam este documento útil2.4 The Service Lifecycle: Service Management As A Practice 0% acharam este documento útil