Envios by Ayu Widyasti

Klp 2 Gusti Ayu_ch.9 strategic brand management

chapter 9 sub bab 9.4

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Klp 1 Pengenalan Layanan

Gusti Ayu Widyasti A012211047

Chapter 3 Customer Expectation and Customer Perception of Services

Chapter 2 Customer Behavior in Services

Chapter 7 Service Development and Design

Materi Klp Rmk

Chapter 1 Srvuce Mrkting

Mid test

Ch. 4 - Mendengarkan Pelanggan Melalui Riset salinan

Ch 5 building custumer relationship