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tickets Field Type Extra ia mediumint UNSIGNED ‘Buto Increment erackic varchar (13) \ name! varchar (258) nasi varchar (1000) category smallint UNSIGNED * priority femumn( 0", 12", 92", 134) S subject varchar (255) \ message — mediumtext ‘at! timestamp stchange timestamp OW UPDATE CURRENT_TIMESTAMP Hustreply — timestanp Allow well closedat simestanp Allow Nail articles varchar (255) Allow Noll i varchar (45) language varchar (50) Rllow Nala status. sinyint UNSIGNED openeaby ediunint Allow Null Hirstreplysy smallint UNSTGNED Bliow soll closedby medianint Allow Nell replies snallint UNSZGNED steffreplies smallint ONSIGNED ) < ) \ sralline ovszenep afedvido mediunint Orem te Sviv Allow Null tine vorked tine lesteeplier — enun(‘0","1") replieridsaallint UNSIGNED Allow Mui archive enum (0", 12") lockea femum (#0, 12") actachnents nediuntext merged nediuntext Misery | sostaneye Slalos \ewstomi! Fove nediuntexe ~ custom2! Joga, mediumtext 02 abedo J = customs igmediuntext a customé mtlimtaxt ye monies? weal customs ediuncent ido custone nediuntext ou = Resrone custom? mediuntext 32 Resolvido custome mediumtext ~ gss0 custom nediuntext G = Grn Pecare customl0 mediumtext eA customl1 mediumtext 626" bi custom? nediuntext custom} ediuntext fea ene o $15 customs ediuntext : ‘ina bo customs mediuntert Cine CAPO dS customté ediuntent - custom? nediuntext Peek fe customi ediuntext a od eustoml9 rediontext Ber custom20 nediuntext Civer 2 cali’ custom nediuntext custonz2 nediumtext veede alla cd custom23 nediumtext gio a a eee cdta® customs mediumtext vemelib 7 euston26 mediuntext cvston27 rediantent exston28 ediontext custonz9 mediuntent custom30 mediantext custond2 ediuntex custon32 rediuntext custon33 ediuntext custon34 nnadiontext customs ediuntext mediuntext mediumtext euston3e mediuntext custon39 nediuntext ‘custon4o mediuntext custoné? nediuntext custon42 mediuntext customa3 mediuntext customed mediuncext custones nediuntext customd6 mediumtext customa7 mediuntext custonae nediuntext customs mediumtext customs0 nediuntext userlogin varchar (255) Allow Null computer varchar (255) Allow Null sent smallint Allow Null Index Fields Extra trackid Trackid archive archive categories category statuses status epenedby openedby, firstreplyby, closedby at ae assignedby assignedby 6 ( ssdeis 0) JO ISS ud PE — dro Gls ~ x Uxee fats 2 Shab ue je afeibvide ae) are ( 9, # visueliza 0? Aorrrd> if & Fe §, dudes casi-Rescile dk Privi beac | jd == ye Jimesfan? 4+ Paoeply = Smaller ne =v LIT ne = ugss seczelolin i = v255 decek atlonef = 9208 Fone Fone bred = 12% (uadirmlest) seme elliot * re cokes. message Wi eee amet) socal lalVS F704 Cm Tabela = hesk_users Campo = heskprivileges covico can_view_tickets can_reply_tickets’ can_del_tickets can_edit_tickets can_merge_tickets can_resolve ‘can_submit_any_cat can_del_notes can_change_cat can_change_own_cat can_man_kb can_man_users can_man_cat can_man_canned can_man_ticket_tpl can_man_settings can_add_archive » can_assign_self can_assign_others can_view_unassigned can_view_ass_others ‘can_view_ass_by can_run_reports can_run_reports_full can_export can_view_online can_ban_emails can_unban_emails can_ban_ips can_unban_ips can_privacy can_service_msg can_email_tpl PERMISSOES DO HESK DESCRIGAO Ver chamados Responder a chamados fRrailé CePouder Remover chamados Editar respostas achamados tabi Unificar chamados Pode resolver chamados pacax Coco deoaado Pode enviar chamados para qualquer categoria Remover qualquer observacao de chamado Pode alterar a categoria do chamado (para qualquer uma) Pode alterar categoria do chamado (para permitidas) Gerenciar base de conhecimento Gerenciar usuarios Gerenciar categorias Gerenciar respostas automaticas Gerenciar modelos de chamados Gerenciar configuracées da central de suporte Pode arquivar chamados — piageae.

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