Informaes sobre o relatrio

Fila(s): FaleConosco
Perodo: 01/10/2013 - 31/10/2013 entre: 00:00 e 23:59

Relatrio dirio de chamadas

Data

Total de chamadas

Atendidas

No atendidas

Recusadas

Aband < 5s

Aband > 30s

TME

TMA

Nvel de servio

01/10/2013

1742

1490

82

170

61

00:00:13

00:02:00

86,78 %

02/10/2013

1154

1134

17

10

00:00:06

00:01:50

97,18 %

03/10/2013

922

917

00:00:05

00:02:00

99,02 %

04/10/2013

1132

1114

17

00:00:06

00:01:50

98,38 %

05/10/2013

173

173

00:00:04

00:02:00

100 %

07/10/2013

3792

2206

206

1380

16

135

00:00:15

00:01:39

71,76 %

08/10/2013

2029

1475

205

349

11

149

00:00:20

00:01:50

74,51 %

09/10/2013

1211

1141

45

25

11

23

00:00:09

00:01:50

93,87 %

10/10/2013

1120

1099

14

00:00:06

00:01:50

97,27 %

11/10/2013

1028

982

33

13

11

19

00:00:08

00:01:40

93,58 %

12/10/2013

126

126

00:00:00

00:00:00

0%

14/10/2013

2579

1668

205

706

11

155

00:00:18

00:01:40

74,76 %

15/10/2013

1597

1310

95

192

74

00:00:16

00:01:50

82,6 %

16/10/2013

942

869

57

16

37

00:00:13

00:01:50

90,22 %

17/10/2013

759

752

00:00:05

00:02:00

98,4 %

18/10/2013

601

548

30

23

13

15

00:00:12

00:02:20

89,96 %

19/10/2013

107

106

00:00:04

00:02:20

100 %

21/10/2013

5699

1097

456

4146

414

00:00:20

00:02:00

22,06 %

22/10/2013

1849

901

181

767

153

00:00:24

00:02:30

74,36 %

23/10/2013

764

738

24

14

00:00:09

00:02:50

93,36 %

24/10/2013

814

720

20

74

18

00:00:11

00:02:30

88,33 %

25/10/2013

794

731

54

39

00:00:13

00:02:40

91,11 %

26/10/2013

103

101

00:00:05

00:02:40

99,01 %

28/10/2013

1007

946

38

23

29

00:00:13

00:02:10

90,49 %

29/10/2013

1050

698

157

195

124

00:00:27

00:02:40

93,98 %

30/10/2013

847

798

37

12

21

00:00:13

00:02:30

89,72 %

31/10/2013

959

860

72

27

43

00:00:17

00:02:30

86,16 %

TOTAL

34900

24574

2060

8266

171

1548

00:00:19

00:02:00

84,39 %