INGLES A BORDO Ebook

INGLÊS A BORDO
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COPYRIGHT © 2019. All rights reserved. Teacher Aline Chelfo

INGLÊS A BORDO

Eu tenho uma pergunta para você:

COMO SERIA SUA VIDA SE VOCÊ DOMINASSE O INGLÊS?

Reflita sobre isso por um momento.
Você teria um emprego melhor? Teria um salário maior? Conseguiria se
candidatar a vagas internacionais? Seria capaz de viajar pelo mundo e se
comunicar sem dificuldades?

Falar Inglês de forma fluente pode mudar a sua vida. E é quase uma obrigação
para qualquer profissional de aviação. Mas, como conseguir fazer isso? Será uma
aptidão nata? Ou será necessário fazer grandes investimentos?

Ao longo dos últimos 11 anos atuando como Especialista em Inglês Aeronáutico,
constatei que qualquer pessoa pode se tornar um excelente comunicador em
Inglês se seguir o que chamo de 5 Pilares fundamentais.

Aprender um novo idioma demanda esforço, mas este guia te ajudará nessa
jornada e tenho absoluta certeza que sua carreira como Comissário de Voo irá
decolar.

Um grande abraço, e seja muito bem vindo a bordo!

Teacher Aline Chelfo

A autora Aline Chelfo é a maior especialista em Inglês
para Aviação do Brasil. É formada em Letras pela USP,
fundadora da CFT School (escola líder na América
Latina), Piloto de Helicóptero e Avião e Ex-‐ Supervisora
de Tráfego Aéreo do Aeroporto de Congonhas.
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INGLÊS A BORDO

ÍNDICE

Cap. 1 – Introdução a Carreira de Comissário de Voo………….........……..……………04

Cap. 2 – Processos Seletivos -‐ Perguntas pessoais em Inglês com respostas...….07

Cap. 3 – Processos Seletivos -‐ Perguntas técnicas em Inglês com respostas ...…14

Cap. 4 – Vocabulário em Inglês para Comissários de Voo………………….....…………19

Cap. 5 – In-‐Flight Passenger announcements..……...............................…..………. 30

Cap. 6 – Conclusão……………………………………………………………….….........……………..35

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INGLÊS A BORDO

CAPÍTULO 01
Introdução à Carreira de Comissário de Voo

O que faz um Comissário de Voo?
O comissário de bordo, além de zelar pela tranquilidade e conforto dos
passageiros e tripulação, é essencial para garantir a segurança do voo. Ele
deve ter conhecimento de Inglês, navegação aérea, aeronaves,
meteorologia, combate ao fogo, sobrevivência no mar e na selva. Está,
ainda, preparado para oferecer os primeiros socorros em situações de
engasgos, paradas respiratórias e até cardíacas.

História
A profissão de aeromoça surgiu
em 1930, por reivindicação da
americana Ellen Church.
Enfermeira, piloto e apaixonada
por aviação, Ellen sugeriu à Boeing
Air Transport que utilizasse enfermeiras a bordo dos aviões para cuidar da
saúde dos passageiros durante o voo. A ideia fez muito sucesso, pois a
presença da mulher passava segurança aos passageiros, especialmente aos
que tinham medo de voar.
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Inicialmente, as mulheres contratadas
para a função tinham que ser
solteiras, sem filhos e com um padrão
de altura e peso.

Com o tempo, os requisitos foram revistos e homens começaram a ser
incorporados na profissão, que teve o seu título alterado para comissário de
bordo.

Requisitos para ser Comissário de Voo no Brasil:
– Idade mínima de 18 anos;
– Ensino médio completo;
– *Cumprir o programa de instrução teórica e prática, estabelecido no
Manual de Curso de Comissário de Voo;
– *Aprovação em curso homologado pela Agência Nacional da Aviação
Civil (ANAC);
– *Aprovação em banca de exames da ANAC;
– Obtenção do Certificado Médico Aeronáutico 2ª classe válido.
* Diversas empresas estrangeiras recrutam candidatos aqui no Brasil
que não possuem qualquer formação técnica na area e fornecem
toda o curso dentro da própria empresa, desde que sejam fluentes
em Inglês.

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Para entrar no mercado (nacional e internacional)

O processo de recrutamento e seleção varia de acordo com a companhia
aérea, mas costuma envolver entrevista pessoal em Inglês, teste
psicológico, exames médicos, verificação de qualificação e dinâmicas de
grupo, e um período de treinamento dentro da empresa de acordo com os
seus protocolos e com as especificidades da aeronave na qual o profissional
vai trabalhar.

Quanto ganha um comissário?
No Brasil, a média salarial gira entre R$4.000 e R$7.000, mas no mercado
internacional o salário pode chegar até R$13.000. No entanto, é importante
lembrar que, mesmo sem sequer ter o curso de Comissário aqui no Brasil,
qualquer pessoa pode participar dos processos seletivos internacionais,
desde que seja fluente em Inglês.
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CAPÍTULO 02
Processo Seletivo – Perguntas Pessoais em Inglês
com respostas

Como funciona um Processo Seletivo?

As companhias aéreas Brasileiras exigem que o Comissário esteja formado e
habilitado pela ANAC. Além das espeficações técnicas, é comum que o
entrevistador avalie: apresentação pessoal, comunicação verbal e não verbal,
comportamento individual e em grupo, e, obviamente, aplique uma série de
perguntas pessoais e técnicas, tanto em Português como em Inglês. E eu reuni
aqui as perguntas mais comuns e difíceis, para que você se sinta confiante no dia
da sua entrevista.

É super normal que você se sinta um pouco nervoso. Não se preocupe com isso.
Tente apenas se manter positivo. Treine as perguntas antes do dia da seleção.
Isso deixará você mais relaxado e preparado. Vamos às perguntas!

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Question 1 – Tell me a little about yourself.
Dica: Essa pergunta “inocente” está presente em pelo menos 80% dos processos
seletivos. Não mencione apenas aspectos pessoais ou se alongue demais.
Comece no presente e diga porque você é qualificado para a posição. A chave
do sucesso é combinar suas qualificações com o que o entrevistador espera. Em
outras palavras, você deve “vender” o que ele quer “comprar”.
Exemplo 1 (se você já possui experiência como Comissário de Bordo):
Well, I’ve been working for the past six years as a flight attendant. During that
time I’ve faced a lot of different situations and I’ve learned a lot. I love flying and I
really like to work as a flight attendant. I’m known for being a detail-‐oriented,
well-‐organized team player. I’m a good communicator and I can juggle multiple
tasks at once. In my performance reviews, my supervisor always notes that he
appreciates my professionalism and enthusiasm for the job.
With this experience under my belt, I’m looking for an opportunity to take the next
step in my career. I’m hoping to do so in an organization like yours that works to
offer excellence to passengers, which is something I’m passionate about.
Exemplo 2 (caso seja sua primeira oportunidade):
I have decided to become a flight attendant 2 years ago. I’m passionate about
aviation, and this is what I really want to work with. I’m known for being a detail-‐
oriented, well-‐organized team player. I’m a good communicator and I can juggle
multiple tasks at once. In my performance reviews in my actual job, my supervisor
always notes that he appreciates my professionalism and enthusiasm for the job.
But now I’m looking for an opportunity to take the first step in my career as a
flight attendant. I’m hoping to do so in an organization like yours that works to
offer excellence to passengers, which is something I’m passionate about.
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Question 2 – Do you enjoy traveling? Tell me about your favorite
destination and one destination that is on your bucket list.
Dica: Logicamente o avaliador espera que sua resposta seja positiva, afinal,
você está prestes a ingressar em uma companhia aérea. Estude previamente
sobre as rotas da companhia aérea e mencione alguns destinos que sejam parte
das operações.
Exemplo:
I absolutely love to travel. My family traveled a lot when I was growing up and it
seems that I caught the travel bug too. My favorite place so far has been United
States and London is on my bucket list of places that I would love to go."

Question 3 – If you were asked to take a flight across country, and
back, unexpectedly how would you handle this?
Dica: Aqui também será necessária uma resposta positiva. Demonstre

satisfação em voar, mesmo que de forma inesperada. Afinal, a empresa quer
colaboradores que “vistam a camisa”.
Exemplo:
I am more than happy to do what it takes for the good of my company and team.
My previous supervisor commented often on my willingness to take long shifts
whenever required.

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Question 4 – Why do you want to work for this airline?
Dica: Pergunta clássica. Entre tantas empresas, por que escolheu essa? Pesquise
sobre a história da companhia e comente algo a respeito. Uma boa opção,
também, é dizer que você é cliente e admira a empresa.
Exemplo:
I have a particular interest in your airline because of your strong reputation in the
industry and the dedication you have to positive customer experiences. I have
flown your airline as a first choice for the past 5 years and have not been
disappointed in the quality service delivered. I'd love to be a part of that.

Question 5 – Do you have a current passport?
Dica: Se possível, providencie um ou renove o seu antes de participar de
qualquer processo seletivo. É imprescindível que você possua um passaporte
válido para fazer voos internacionais, e hoje praticamente todas as empresas o
exigirão de você.
Exemplo:
SIM: Yes, my passport is up to date and valid for the next 3 years. I could start this
position right away.

NÃO: My passport recently expired but I can renew it immediately. If required, I
can pay the additional fee for a rush order on a passport.

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Question 6 – Describe a situation when you were able to have a
positive influence on the actions of others.
Dica: Demonstre que você é um influenciador positivo sobre os demais. Conte
uma história que exemplifique isso. Pode ser de cunho pessoal ou profissional.
Exemplo:
Last year at work we had a situation where our executives allowed all of us to
make a pitch in regards to where the company's philanthropic efforts should go. I
created a really great presentation that impacted the executives enough for them
to choose my charity of choice. It was an amazing feeling to know that my passion
and research could amount to something so life changing.

Question 7 – If you were in an unknown city, what would you do to
find a restaurant?
Dica: Como tripulante, frequentemente você estará em cidades diferentes e
precisará se comunicar de forma efetiva para saber informações.
Exemplo:
Technology is an amazing thing these days! I have multiple apps on my phone that
help me to find new hot spots in the area. Every trip is different for me and that's
half the fun of it.

Question 8 – Tell me what you know about our airline.
Dica: Mostre ao entrevistador que você investiu um tempo pesquisando sobre a
empresa, e que sentirá enorme satisfação em fazer parte da equipe.
Exemplo: I have conducted a great deal of research on your airline and am very
impressed with the strong industry reputation that you hold. This airline is
growing at a rapid pace and I'd be very excited to join the team and explore more
than 100 destinations worldwide.
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Question 09 – How would you you rate your people skills?
Dica: Quais são os pontos positivos que seus colegas e supervisores comentam
a seu respeito?
Exemplo:
Judging from my supervisors, my colleagues, and the number of passengers who
smile happily at me when they're deboarding, I'm confident that I have wonderful
people skills. I'd rate myself a 9 out of 10, because of that. I give myself one point
of room to improve, because we can always strive to be better.

Question 10 – Do you get motion sickness?
Dica: Você é acostumado a voar? Garanta ao entrevistador que você é capaz de
lidar com o movimento da aeronave.
Exemplo:
No, not at all. I've flown on all kinds of aircraft for both short and long-‐haul flights
and I'm perfectly comfortable.
Question 11 – How long do you see yourself as a flight attendant?
Dica: Empresas não investem em “aventureiros”. Demonstre ao avaliador que
você é apaixonado pela profissão e vale o investimento.
Exemplo:
I see myself working as a FA for the very long term. Travel is a passion of mine and
working for an airline would make this passion become a reality.

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Question 12 – When did you decide to become a flight attendant?
Dica: Divida com o entrevistador um pouco sobre a sua paixão sobre a
profissão.
Exemplo:
I have wanted to be a flight attendant since I was a teenager. My best friend had
an older sister who was a flight attendant and her life seemed so glamorous. Now,
I realize that it isn't all the glamour I once thought but to have the ability to travel
the world while I work would be incredible.

Question 13 – What are your compensation expectations?
Dica: Seja sincero com a sua resposta, mas de forma realista. Uma forma de
responder é dizendo o que ganha em sua atual posição ou emprego e o que
gostaria de receber.
Exemplo:

I'm a realistic person, there's no reason I should ask for something silly like
$10,000. Right now, my company values me at a monthly salary around $5,000
and I earned a salary increase of 15% within my first year. I'm confident that, if I'll
have the privilege of receiving an offer here, it'll be commensurate with the value
that I bring to the company.

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CAPÍTULO 03
Processo Seletivo – Perguntas Técnicas em Inglês
com respostas

O momento de mostrar proficiência no desempenho da função
Em diversas áreas, exige-‐se experiência prévia ao se contratar um novo
colaborador. Na contratação de Comissários de Voo, no entanto, é muito comum
que as empresas não façam essa exigência. A grande maioria das companhias
aéreas internacionais que vem ao Brasil recrutar candidatos ao cargo de
Comissários sequer exigem a formação.
Mas, se você já é formado e o processo seletivo ao qual está se submetendo
requer pelo menos conhecimentos técnicos teóricos, é importante que você
tenha as respostas adequadas a diversas situações da profissão, sejam elas usuais
ou não.
Leia com atenção essa lista de perguntas e respostas que preparei para você:

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Question 1 – How would you handle a situation in which a passenger
keeps breaking basic flight rules such as wearing their seat belt?

Dica: Como um agente de segurança de voo, é de extrema necessidade zelar

pelas regras de segurança e integridade dos passageiros. Porém, nem todos os
ocupantes dos seus voos obedecerão às regras. Explique quais seriam as suas
ações.
Exemplo:
I've been trained to handle unruly passengers in a number of ways. Usually, these
kinds of passengers don't respond well to people who try to exert authority onto
them, so I explain to them that government regulations require passengers to be
wearing their seat belts at this time, and that it was for the safety of all the
passengers. I'd explain to him what would happen if he didn't have his seatbelt on
during sudden turbulence. If he still refuses, then I'd emphasize the rules again
and ask him what his suggestion is.
Question 2 – If you had a passenger that couldn't keep calm, due to

anxiety of a plane crash, how would you calm them down?

Dica: Dar assistência a passageiros com alto nível de ansiedade pode ocorrer
com frequência e você precisa estar preparado para agir.
Exemplo:
A person who is in a state of panic can generally be calmed down through

conversation and distraction. If I had a passenger experiencing an anxiety attack I
would insist that they focus on a conversation with me. Other techniques could
including having them close their eyes, take deep breaths, and count to 100 and
backwards again.

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Question 3 – How would you handle a situation where one passenger
complained about the passenger next to him for snoring too loudly?

Dica: Situações inusitadas podem ocorrer durante os voos. Demonstre ao
avaliador que você conseguiria lidar com todas elas de forma calma e
professional.
Exemplo:
If a passenger was snoring loudly enough to disturb the person sitting next to
them, I would offer a new seat to the individual who was being disturbed. It would
not be polite to wake the snoring individual so if a new seat was not available, I
would offer them a complimentary beverage, movie and some headphones.

Question 4 – What type of emergency trained have you completed?

Dica: Treinamentos de emergência são de grande valia para enriquecer seu
currículo. Mesmo que não tenha feito algum, mostre-‐se aberto a fazer.
Exemplos:
Caso você já tenho feito: "I believe that I have all of the required emergency
training from my previous FA position. My CPR and First Aid was just renewed last
month as well."

Caso você nunca tenha feito: "I have not attended any recent emergency training;
however, I am happy to start that training immediately."
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Question 5 – If a passenger gets violently ill during a flight, how would
you handle this?

Dica: Uma das funções da tripulação é garantir o bem estar e a preservação da
saúde dos passageiros a borda da aeronave. E é importante que você demonstre
que está apto a lidar com situações médicas, ainda que providenciando
somente o socorro inicial.
Exemplo:
Last week I had a very ill passenger who was vomiting profusely. We had a doctor
on board whom I asked for assistance so that we could rule out the fact that it
wasn't an emergency and simply a virus or food poisoning. I offered the patient a
new seat in an aisle closest to the washroom while moving the other passengers
to another seat. I was able to get the passenger comfortable with a warm blanket,
ginger-‐ale and a cold pack.
Question 6 – How would you react if a passenger became aggressive?

Dica: Manter a calma e saber controlar a fúria de alguns passageiros é um

desafio. Mas, como profissional, deixe claro ao entrevistador sobre qual seria
sua reação.
Exemplo:
The first thing I would do is remind myself that this isn't personal, and then I
would start looking at the situation through the customer's eyes and focus on
them. I would make it a mission to find out what was bothering them and how I
could quickly find the solution to the problem.

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Question 7 – What would you do if you saw one of your colleagues
deliberately being rude to a passenger?
Dica: Uma equipe de tripulantes bem treinada e altamente padronizada é de
extrema importância para manter a excelência de atendimento de uma
empresa.
Exemplo:
I'd approach him in the galley and chat him up, see if there's anything that's
bothering him that might affecting his attitude. Maybe he had a fight with a
friend or family member and he didn't leave his personal baggage when he came
in to work. If that's the case, then I'll try to let him vent a little bit with me, and
then encourage him to focus on something positive. Then I'd suggest to him that
the passenger he was rude to looks a little upset at something and that he should
check in with him. That way the passenger gets a taste of my colleague's more
positive attitude.

Question 8 – What do you think the flight attendants primary
responsibility is as a crew member?

Dica: Ressalte o que você acredita ser a principal responsabilidade de um
membro da tripulação. Você pode comentar, também, sobre alguma situação
que tenha vivido para ilustrar.
Exemplo:
As an FA, I feel that my primary responsibilities are to ensure the safety and
comfort of our passengers and to be a positive ambassador for the airline.

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CAPÍTULO 04
Vocabulário em Inglês para Comissários de Bordo

Qual é a importância dos termos técnicos de aviação?
A aviação é o meio de transporte mais globalizado de todos. É praticamente certo
que em todos os voos há passageiros de diferentes nacionalidades, e,
consequentemente, a tripulação precisa estar apta a comunicar-‐se de forma
efetiva com todos a bordo da aeronave.
Estima-‐se que o Inglês seja falado de forma frequente em mais de 60 países ao
redor do mundo. E, a fim de facilitar a comunicação entre todos os prestadores de
serviço (tripulantes, agentes, controladores de voo e etc) e passageiros, o Inglês é
a língua oficial da aviação. Os Pilotos e Controladores de Voo, por exemplo,
devem se submeter a Exame de Proficiência Linguística em Inglês Aeronáutico
(conhecido como Prova ICAO) com o intuito de evitar acidentes e incidentes por
falha de comunicação.
Para Comissários, a utilização correta de vocabulário técnico, flight
announcements e um bom domínio do idioma são primordiais. Vamos ver alguns
exemplos:

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ICAO ALPHABET

Uma das primeiras aulas em cursos de formação de qualquer tripulante é sobre o
ICAO Alphabet. Esses códigos são usados tanto na aviação civil quanto na militar,
e facilitam consideravelmente a comunicação e compreensão de mensagens.
Ressalto, no entanto, que existe diferença na pronúncia dos termos em Português
e Inglês. Observe o quadro abaixo:

A - ALFA AL fah N - NOVEMBER no VEM ber
B - BRAVO BRAH voh O - OSCAR OSS car
C - CHARLIE CHAR lee OR SHAR lee P - PAPA pah PAH
D - DELTA DELL tah Q - QUEBEC keh BECK
E - ECHO ECK oh R - ROMEO ROW me oh
F - FOXTROT FOKS trot S - SIERRA see AIR rah
G - GOLF golf T - TANGO TANG go
H - HOTEL hoh TEL U - UNIFORM YOU nee form OR OO nee form
I - INDIA IN dee ah V - VICTOR VIK tah
J - JULIET JEW lee ETT W - WHISKEY WISS key
K - KILO KEY loh X - X-RAY ECKS ray
L - LIMA LEE mah Y - YANKEE YANG key
M - MIKE mike Z - ZULU ZOO loo

Se esse é seu primeiro contato com o ICAO Alphabet, treine algumas vezes até
decorá-‐lo. Esses termos irão acompanhar você diariamente.
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AIRLINE VOCABULARY
Listei aqui diversos termos técnicos para você aumentar o seu vocabulário:
Word Meaning Example sentence

part of speech
airfare cost of a plane The cost of your meal is covered

noun ticket in your airfare.
aisle the long empty Please keep your bags out of the
noun space that you aisle so that nobody trips.
walk down
aisle seat the seat that is I'll give you an aisle seat in case
noun next to the aisle you need to walk around with the
baby.
assist help Please wait until everyone is off

verb the plane so that we
can assist you.
baggage the bags and I'm afraid your baggage got on

noun suitcases that the wrong airplane.
travelers put their
belongings in
baggage, luggage place where you The announcement will direct you
claim pick up your to the correct baggage claim.
noun baggage after
arrival
blanket warm covering If you feel cold I can get you a

noun blanket.
boarding pass part of the ticket You must present your boarding
noun that you give to pass at the gate.
the crew as you
step onto the
plane
bumpy, rough up and down It might be a bumpy ride because

adj movement of the we are flying through a storm.
aircraft
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cabin interior of the There is no smoking allowed inside

noun aircraft the cabin.
call light a button If you need anything, just press

noun passengers can the call light.
press to get a
crew member's
attention
captain the person who is Would the kids like to go and meet
noun in charge of the the captain?
plane
charter discount airline If you take a charter it will cost

noun you half as much.
cockpit the part of the We aren't doing any more tours of

noun plane where the the cockpit because it's almost
captain and his time to land.
co-pilots sit
comfortable feel good Because you have long legs you

adjective physically, able to might be more comfortable in an
relax aisle seat.
complimentary free of charge We offer complimentary coffee

adjective or tea, but you have to pay for
alcohol.
co-pilot person who helps If the captain gets sick the co-
noun the captain fly the pilot can take over.
plane
domestic within the same You should be at the airport two

adjective country hours ahead of time for domestic
flights.
emergency exit section of the Are you comfortable sitting next to

noun plane that opens the emergency exit?
in the case of an
accident
e-ticket airfare purchased You will need to present your

noun on the internet identification along with your e-
ticket.
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excess baggage heavier/more You can either pay for

noun bags than you are your excess baggage or leave
allowed one of your bags behind.
first-class more expensive When you sit in first-class you

noun/adj seating, with get a better meal to eat.
better services
gate place where Gate 3B is down this hall and to

noun passengers go to your right.
wait to board a
plane
headset, earphones device that allows We will be coming around to sell

noun passengers to headsets for five dollars.
listen to music or
a movie
international worldwide For international departures, go

adj up one level.
jet lag tiredness due to I'm used to travel now. My body

noun travelling through doesn't suffer from jet
different time lag anymore.
zones
land returning to the We will be landing in Tokyo in

verb ground after approximately ten minutes.
being in the air
life vest, life jacket a blow-up device Please take a moment to locate
noun that you put on in the life vest under your seat.
an emergency
over water
motion sickness a bad feeling in There is a paper bag in front of

noun the stomach that you in case you
passengers get experience motion sickness.
during a rough
ride
overbooked more passengers The flight is overbooked. Four of

adj than available our passengers will have to wait
seats for the next flight.
overhead place above the You'll have to put your bag under
bin/compartment seats for storing your seat because all of the
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noun luggage overhead bins are full.
over-sized baggage items that do not Infant car seats and sporting
adj fit in suitcases equipment can be picked up at the
over-sized baggage counter.
oxygen mask a device that goes Put your oxygen mask on first
noun over a person's before putting one on your child.
face, provides air
in case of cabin
air pressure loss
passport document that Please have your passport out

noun proves a person's when you go through security.
identification and
nationality
pilot the person who The pilot is circling over the

noun drives the plane airport until it is safe to land.
refreshments drinks and snacks It's a short flight, so we will be

noun serving refreshments but not a
meal.
row a number of seats You are in seat B of row nine.

noun beside each other
runway the strip of land The plane almost missed the

noun that an airplane runway because it was such a
takes-off and bad storm.
lands on
seatbelt device that holds Please remain in your seats while

noun passengers in the seatbelt light is on.
their seats
steward (male), man or woman Ask one of the stewardesses for

stewardess who provides a pillow if you're tired.
(female), flight service for
attendant, air host passengers during
noun a flight
stopover touching down at It's not a direct flight. We're

noun more than one making one stopover in Toronto.
airport during a
flight
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take off when the plane We are next in line to take off on
noun/verb leaves the ground this runway.
taxi in, out driving an Please remain in your seats until

verb airplane to the we taxi in to the gate.
correct place for
taking off or
deboarding
touch down when the aircraft That was a very smooth touch
verb, noun wheels land on down.
the ground
turbulence rough flight This turbulence should only last a

noun few minutes.
wheelchair a seat for pushing A steward will take you to the gate
noun elderly, disabled, with a wheelchair.
or injured people
window seat seat next to the If your child wants a window

noun window where seat I can move you back a row.
passengers can
look out

Aviation English Abbreviations

A aviação possui uma infinidade de abreviações, e muitas vezes há dúvidas a
respeito do significado de cada uma. Divididas por categorias, aqui estão as mais
utilizadas:
CREW
CCM – Cabin crewmember

CRM – Crew resource management
CPT – Captain
F/O – First officer
F/D – Flight deck or cockpit
PURSER – Chief of cabin crew
SCCM – Senior cabin crewmember

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DEADHEAD – Crew travelling as a passenger
CREW ID – Identity card
LAYOVER – Staying at a destination for couple of hours or days, which is other
than the home city
BRIEFING – Meeting before the flight of the whole crew discussing the flight,
safety procedures, emergencies and first aid
DEBRIEFING – Meeting after the flght if something goes wrong, or there was
some issue with crewmembers
FOOD TROLLEY – A small table on wheels that conveys food and water
COCKTAIL CART – Used for bar service, containing mainly drinks, hot and cold

AIRCRAFT
A/C – Aircraft
CABIN – Interior of the aircraft when passengers are seated
CHOCKS ON/OFF – The trianglular black blocks that are put behind and in front of
aircraft’s wheels so it does not move when parked
LAV– Lavatory (Toilet)
P/A – Public address (addressing the passengers over the speaker)
PTT – Push to talk (on the headset)
Y/C – Economy class
B/C – Busines class
F/C – First class
ALTITUDE – Aircraft’s vertical distance from the sea level
SLIDE – Used to exit the aircraft in cases of emergencies
ARM/DISARM THE DOORS – Means actually arming/disarming the evacuation
slides. Once the aircaft lands, slide/doors are disarmed and cross checked. There
are visual checks crew needs to check.
CARGO DEPARTMENT – Where luggages and other cargo are stored, and
passenger are not allowed in this area
CB – Circuit breaker or the device that stops all electrical current if something bad
is detected

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PREFLIGHT SAFETY VIDEO /DEMO – Demonstration before the take-‐off about
what to do if there are possible emergencies.
TOP OF DESCENT – Point when airplane begins its landing
FAP – Forward attendant panel – screen equipped to control certain functions like
aircaft lightning, temperature, galleys
GALLEY – Place in aircraft where crew prepare/heat meals and store duty-‐free
EMERGENCY EXIT – A special exit only used during an emergency
SEAT BELT – A belt or strap securing a person to prevent injury
ACP – Area call panel – indication light buttons on the ceilings, 2 amber
(indicating lavatories, 2 blue (indicating passenger calls) and 1 red (indicating call
from cockpit or cabin crew)
PSU – Passenger service unit – panel above pax seat for air vents, lights and
oxygen compartment
IFE – In flight entertainment
OVERHEAD LOCKER/COMPARTMENT – Storage above passenger’s seat
JETBRIDGE/AIRBRIDGE – Connecting aircraft to the airport’s terminal
REMOTE STAND – When aircaft parks away from the terminal
RAMP STAND -‐The portable stairs positioned at the door of the airplane for
exiting and entering of passengers
FUSELAGE – Main body of the aircaft
PUSH BACK – When the plane is pushed backwards by a ramp agent in a push tug
vehicle
TAXI – When an aircraft moves under its own power on the ground

EMERGENCIES
SEP – Safety emergency procedures

EMC – Emergency
EVAC – Evacuation
CPR – Cardio Pulmonary Resuscitation (for First aid)
FAK – First aid kit
DECOMPRESSION – Inability of the aircatft to maintain its designated altitutde
duw to lower cabin pressure
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DITCHING – Emegency landing of an aircaft into water

RTO – Rejected take offf
BRACE POSITION – Commands given to pax when preparing to crash
PBE – Portable breathing equipment (in case of emergency)
DG – Dangerous goods

PASSENGERS
BOARDING – Entering the aircraft and getting seated

PAX – Passenger on board
PASSENGER MANIFEST – List of all passengers on the aircraft and where they are
seated
ABP – Able bodied passenger (someone who you choose to help you in case of
emergency). There are certain rules that can be chosen.
INF– Infant
INAD – Inadmissible pax
UM– Unaccompanied minor
CARRY ON LUGGAGE – Bags that you bring on board
CHECKED-‐IN LUGGAGE/BAGGAGE – Bags that go into cargo
STBY– Standby (waiting to be called for a duty, as a replacement if someone does
not show up for a flight)
SPML– Special meal for pax
AVML/ VGML – Asian vegetarian/ Vegetarian meal
DBML– Diabetic meal
KOSHER – Special meal given to Jewish people, prepared in a certain way

AVIATION IN GENERAL
ATC– Air traffic control

ATA – Actual time of arrival; ETA – estimated time of arrival
ATD – Actual time of departure; ETD – estimated time of
departure
CAA– Civil Aviation Authority
EASA – European Aviation Safety Agency
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IATA – Internatioanl Air Transport Association
ICAO – International Civil Aviation Organization
FAA – in USA Fedeal Aviation Authority
GMT – Greenwich Mean Time
UTC – Coordinated universal time
RWY – Runway, the strip on the airfield where airplanes takeoff and land.
DE-‐ICING – The process of spraying a glycol solution on the wings of an aircraft to
prevent the formation of ice during icy weather condition.
BOARDING PASS – The coupon containing passenger and flight information,
which a passenger must present in order to board a flight.
FLYING (BLOCK) HOURS – The time period from when an aircraft leaves the gate
to its arrival to the destination gate.

29

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CAPÍTULO 05
In-‐Flight Passenger Announcements

A transmissão de mensagens da tripulação aos passageiros
Em cada voo, a tripulação faz em média 8 announcements (ou speeches) aos
passageiros. Cada uma das mensagens é feita em determinada fase do voo, e tem
como objetivo demonstrar aos passageiros os procedimentos de emergência, dar
as boas vindas, instruir sobre a funcionalidade de equipamentos e informar sobre
quaisquer anormalidades durante o voo.
As mensagens variam de acordo com cada companhia aérea, e a tripulação deve
seguir o Manual de Speeches disponibilizados pela própria empresa.
Os announcements podem ser divididos em categorias:

1. Boarding
2. Door closure
3. Safety demonstration
4. Take-‐off/ascent
5. Turbulence
6. Descent/final approach
7. Landing

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Boarding
Esse tipo de speech é feito enquanto a aeronave ainda está no solo e os últimos
passageiros estão embarcando.

“Ladies and gentlemen, welcome aboard. Please stow you carry-‐on-‐luggage
underneath the seat in front of you or in an overhead bin. Please take your seat
and fasten your seat belt. And also make sure your seat back and folding trays are
in their full upright position.
If you are seated next to an emergency exit, please read carefully the special
instructions card located by your seat. If you do not wish to perform the functions
described in the event of an emergency, please ask a flight attendant to reseat
you.
We remind you that this is a non-‐smoking flight. Smoking is prohibited on the
entire aircraft, including the lavatories. Tampering with, disabling or destroying
the lavatory smoke detectors is prohibited by law.
If you have any questions about our flight today, please don’t hesitate to ask one
of our flight attendants. Thank you.”

Door Closure
Durante o fechamento das portas, este é um speech utilizado.

“Ladies and gentlemen, this is/my name is XXX and I am your chief flight
attendant. On behalf of (Captain XXXX) the entire crew welcome you aboard
(Airline Company and flight) from (origin) to (destination).
Our flight time will be of XXXX hours and XXXX minutes.
At this time, make sure your seat back and tray table are in their full upright
position and that your seat belt is correctly fastened. Also, your portable electronic
devices must be set to airplane mode until an announcement is made upon arrival.
Thank you.”

31

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Safety Demonstration
De acordo com o tipo de aeronave e presença de sistema de vídeo, esse speech
poderá ser utilizado.

“Ladies and gentlemen, I’d like to direct your attention to the television monitors.
We will be showing our safety demonstration and would like the next few minutes
of your complete attention.”

Caso não haja sistema de demonstração por vídeo, a própria tripulação irá
demonstrar a correta utilização dos equipamentos de segurança.

“Now we request your full attention as the flight attendants demonstrate the
safety features of this aircraft.”

32

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Takeoff / ascent
Geralmente nesse momento o Comandante da aeronave anuncia a posição da
aeronave no ponto de espera e a previsão para iniciar a decolagem. O speech,
feito pelo Comandante, então, pode ser da seguinte forma:

“Cabin crew, prepare for takeoff’.

Alguns minutos após a decolagem, o Comissário efetua o seguinte speech:

“Ladies and gentlemen, the Captain has turned off the Fasten Seat Belt sign, and
you may now move around the cabin. However we always recommend keeping
your seat belt fastened while you’re seated.
In a few moments, the flight attendants will be passing around the cabin to offer
you hot or cold drinks, as well as breakfast/dinner/supper/a light meal/a snack.
Alcoholic drinks are also available at a nominal charge/with our compliments. (On
long flights with inflight entertainment: Also, we will be showing you our video
presentation.) Now, sit back, relax, and enjoy the flight. Thank you.”

Turbulência
Ocasionalmente, pode ocorrer turbulência durante o voo. Caso a turbulência
seja moderada ou severa e os pilotos acendam a luz do cinto de segurança, a
tripulação poderá fazer o seguinte announcement:

“Ladies and gentlemen, the Captain has turned on the fasten seat belt sign. We
are now crossing a zone of turbulence. Please return your seats and keep your
seat belts fastened. Thank you.”
33

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Descent / Final Approach
Antes ou durante a descida e aproximação final, o Comandante faz um speech
dando informações sobre o pouso e a localidade de destino. Esse
announcement é geralmente seguido de um speech dos comissários:

“Ladies and gentlemen, as we start our descent, please make sure your seat
backs and tray tables are in their full upright position. Make sure your seat belt is
securely fastened and all carry-‐on luggage is stowed underneath the seat in front
of you or in the overhead bins. Thank you.”

Landing
Após o pouso e enquanto a aeronave deixa a pista e taxia para o portão de
desembarque, a tripulação efetua o último speech:

“Ladies and gentlemen, welcome to XXXXXX Airport.
For your safety and comfort, please remain seated with your seat belt
fastened until the Captain turns off the Fasten Seat Belt sign. This will indicate
that we have parked at the gate and that it is safe for you to move about.
(Depending on the airline’s policy/local laws: At this time, you may use your
cellular phones if you wish./ Cellular phones may only be used once the Fasten
Seat Belt sign has been turned off.)
Please check around your seat for any personal belongings you may have brought
on board with you and please use caution when opening the overhead bins, as
heavy articles may have shifted around during the flight.
On behalf of XXXX Airlines and the entire crew, I’d like to thank you for joining us
on this trip and we are looking forward to seeing you on board again in the near
future. Have a nice day/evening/night/stay!”

34

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CAPÍTULO 06
Conclusão

Estudar idiomas é desenvolver uma habilidade cognitiva, o que exige do aluno
bastante dedicação e do professor uma metodologia adequada e um material de
excelência.
Quando consideramos, então, o Inglês técnico, há uma responsabilidade ainda
maior, pois o exercício da função é diretamente afetado pela capacidade de
comunicação verbal e não verbal do profissional. Comissários de voo, além de
executarem tarefas a bordo da aeronave, são agentes de segurança de voo, e
todo passageiro confia a sua vida plenamente a esses profissionais.

O intuito deste material, ainda que embasado por estudos científicos e
publicações oficiais, é aprimorar os conhecimentos técnicos necessários, não
tendo como objetivo substituir regulamentos vigentes ou manuais de operação.
Todas as informações contidas aqui são provenientes da minha experiência como
Professora de Inglês para Aviação.

Espero que você tenha gostado e aprendido muito com esse guia.

Se quiser conhecer mais sobre nosso trabalho e nossos cursos, mande uma
mensagem via WhatsApp para +55 11 98700-‐2434 ou envie um e-‐mail para
contato@clearedfortakeoff.com.br .

35

INGLÊS A BORDO

OBRIGADA!
COMPARTILHE COM AMIGOS QUE TAMBÉM
PRECISAM DESSE MATERIAL.

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Para entrar no mercado (nacional e internacional)

Como funciona um Processo Seletivo?

Exemplo 2 (caso seja sua primeira oportunidade):

Dica: Aqui também será necessária uma resposta positiva. Demonstre

Dica: Como um agente de segurança de voo, é de extrema necessidade zelar

Question 2 – If you had a passenger that couldn't keep calm, due to

A person who is in a state of panic can generally be calmed down through

Question 4 – What type of emergency trained have you completed?

Question 6 – How would you react if a passenger became aggressive?

Dica: Manter a calma e saber controlar a fúria de alguns passageiros é um

A - ALFA AL fah N - NOVEMBER no VEM ber

B - BRAVO BRAH voh O - OSCAR OSS car

C - CHARLIE CHAR lee OR SHAR lee P - PAPA pah PAH

D - DELTA DELL tah Q - QUEBEC keh BECK

E - ECHO ECK oh R - ROMEO ROW me oh

F - FOXTROT FOKS trot S - SIERRA see AIR rah

G - GOLF golf T - TANGO TANG go

H - HOTEL hoh TEL U - UNIFORM YOU nee form OR OO nee form

I - INDIA IN dee ah V - VICTOR VIK tah

J - JULIET JEW lee ETT W - WHISKEY WISS key

K - KILO KEY loh X - X-RAY ECKS ray

L - LIMA LEE mah Y - YANKEE YANG key

M - MIKE mike Z - ZULU ZOO loo

Word Meaning Example sentence

airfare cost of a plane The cost of your meal is covered

assist help Please wait until everyone is off

baggage the bags and I'm afraid your baggage got on

blanket warm covering If you feel cold I can get you a

bumpy, rough up and down It might be a bumpy ride because

cabin interior of the There is no smoking allowed inside

call light a button If you need anything, just press

charter discount airline If you take a charter it will cost

cockpit the part of the We aren't doing any more tours of

comfortable feel good Because you have long legs you

complimentary free of charge We offer complimentary coffee

domestic within the same You should be at the airport two

emergency exit section of the Are you comfortable sitting next to

e-ticket airfare purchased You will need to present your

excess baggage heavier/more You can either pay for

first-class more expensive When you sit in first-class you

gate place where Gate 3B is down this hall and to

headset, earphones device that allows We will be coming around to sell

international worldwide For international departures, go

jet lag tiredness due to I'm used to travel now. My body

land returning to the We will be landing in Tokyo in

motion sickness a bad feeling in There is a paper bag in front of

overbooked more passengers The flight is overbooked. Four of

noun luggage overhead bins are full.

passport document that Please have your passport out

pilot the person who The pilot is circling over the

refreshments drinks and snacks It's a short flight, so we will be

row a number of seats You are in seat B of row nine.

runway the strip of land The plane almost missed the

seatbelt device that holds Please remain in your seats while

steward (male), man or woman Ask one of the stewardesses for

stopover touching down at It's not a direct flight. We're

taxi in, out driving an Please remain in your seats until

turbulence rough flight This turbulence should only last a

window seat seat next to the If your child wants a window

Aviation English Abbreviations

CCM – Cabin crewmember

SEP – Safety emergency procedures

DITCHING – Emegency landing of an aircaft into water