Global

Indicadores globais
Versao 5.1 2004

Indicador geral

2003

2004

Indicador Prumos

#VALUE!

#VALUE!

Administrativo

#VALUE!

#VALUE!

Comercial

#VALUE!

14.1%

Producao

#VALUE!

#VALUE!

0.0%

0.0%

2003

2004

#VALUE!

14.1%

11.8%

19.0%

Tecnologia

Processos principais
Comercial
Total de receitas
Volume de Suporte

#VALUE!

9.1%

#VALUE!

#VALUE!

Satisfacao do Produto

#VALUE!

#VALUE!

Satisfacao suporte

#VALUE!

0.0%

0.0%

0.0%

0.0%

0.0%

Processos de apoio

2003

2004

Estrategico

40.5%

48.9%

74.8%

86.7%

6.1%

11.2%

Producao

Tecnologia
Produtividade

Desempenho estrategico
Valor da empresa igp
Financeiro

126.3%

116.7%

Inadimplencia

254.4%

203.1%

Rentabilidade

82.0%

116.9%

Lucratividade

42.5%

30.1%

Marketing clientes

58.8%

69.6%

Satisfacao clientes

58.8%

69.6%

#VALUE!

#VALUE!

Avaliacao pgqp

#VALUE!

#VALUE!

Recursos humanos

#VALUE!

#VALUE!

Qualidade

Qualificacao equipe
Satisfacao da Equipe
Fornecedores
Satisfacao Fornecedores
Sociedade
Entidades apoiadas

Pgina 1

0.0%

0.0%

#VALUE!

#VALUE!

#VALUE!

#VALUE!

#VALUE!

#VALUE!

10.0%

20.0%

10.0%

20.0%

Global

Pgina 2

Global

2005

2006

2007

2008

Meta

24.5%

33.8%

40.7%

43.5%

100.0%

74.4%

96.9%

90.8%

94.4%

100.0%

23.8%

38.3%

72.2%

79.5%

100.0%

0.0%

0.0%

0.0%

0.0%

100.0%

0.0%

0.0%

0.0%

0.0%

100.0%

2005

2006

2007

2008

Meta

Valor

23.8%

38.3%

72.2%

79.5%

28.0%

43.1%

59.9%

75.5%

600,000

452,724

19.6%

33.6%

84.4%

83.5%

30,000

25,051

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

90.0%

0.00%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

0.0%

100.0%

2005

2006

2007

2008

Meta

Valor

57.0%

86.0%

83.2%

80.1%

91.1%

136.7%

108.9%

83.3%

90.0%

75.0%

22.9%

35.4%

57.5%

76.8%

1,200,000

921,573

79.6%

118.0%

65.6%

104.7%

98.9%

228.6%

67.4%

70.6%

0.5%

0.71%

110.4%

98.3%

108.2%

147.8%

30.0%

44.35%

29.5%

26.9%

21.3%

95.5%

5.0%

4.77%

94.1%

97.6%

95.3%

94.1%

94.1%

97.6%

95.3%

94.1%

85.0%

0.8

55.8%

97.5%

101.8%

108.8%

55.8%

97.5%

101.8%

108.8%

400

435

94.1%

98.8%

100.0%

93.0%

0.0%

0.0%

0.0%

79.0%

3.5

2.8

94.1%

98.8%

100.0%

106.9%

85.0%

110.0%

110.0%

110.0%

100.0%

110.0%

110.0%

110.0%

100.0%

90.0%

90.00%

30.0%

70.0%

80.0%

80.0%

30.0%

70.0%

80.0%

80.0%

10

Pgina 3

Global

Pgina 4

Financeiro

1. Economico e Financeiro
Versao 5.1 2004

Indicadores financeiros
Receita total

2003

2004

2005

70,800

114,000

168,000

Inadimplencia

0.2%

0.2%

0.5%

Rentabilidade

24.6%

35.1%

33.1%

Lucratividade

2.1%

1.5%

1.5%

Indicadores investimentos

2003

2004

2005

Valor geral da empresa igp

73,530

133,900

275,390

Patrimonio imobilizado

22,386

31,842

43,901

Pgina 5

Financeiro

2006

2007

2008

Meta

258,600

359,400

452,724

600,000

75%

0.2%

0.7%

0.7%

0.5%

71%

29.5%

32.4%

44.3%

30.0%

148%

1.3%

1.1%

4.8%

5.0%

95%

2006

2007

2008

Meta

424,426

690,000

921,573

1,200,000

77%

57,329

79,192

103,468

100,000

103%

Pgina 6

Clientes

2. Clientes e Mercado
Versao 5.1 2004

Indicadores de Clientes

2003

2004

2005

Volume de suporte

2739

5867

Satisfacao do clientes

Tckt Medio

Clientes ativos

Pgina 7

Clientes

Pgina 8

Clientes

Pgina 9

Clientes

2006

2007

2008

Meta

153

200

77%

10074

25321

25051

30000

84%

0.85

94%

0%

Pgina 10

Clientes

Pgina 11

Clientes

Pgina 12

Pessoas

3. Pessoas
Versao 5.1 2004

Produtividade

2003

2004

2005

0.0

0.0

0.0

Diretor

0.0

0.0

0.0

Gerente

0.0

0.0

0.0

Equipe

0.0

0.0

0.0

Media salarial

490

493

560

2003

2004

2005

80.0%

Qualificacao equipe

Satisfacao
Satisfacao da equipe

Pgina 13

Pessoas

Pgina 14

Pessoas

Pgina 15

Pessoas

2006

2007

2008

Meta

0.0

0.0

2.8

3.5

79%

0.0

0.0

4.1

4.0

103%

0.0

0.0

2.1

3.5

60%

0.0

0.0

2.1

3.0

70%

845

1,173

1,265

1,500

84%

2006

2007

2008

Meta

84.0%

85.0%

90.9%

85%

107%

Pgina 16

Pessoas

Pgina 17

Pessoas

Pgina 18

Processos

4. Processos e apoio
Versao 5.1 2004

Gestao adm

2003

2004

2005

Desempenho das metas pe

67.3%

78%

82%

223

2003

2004

2005

0.0%

Gestao TI

2003

2004

2005

Tecnologia

0.0%

0%

0%

Indicador pgqp

Gestao Producao
Prazo Tarefa - iTask

Pgina 19

Processos

2006

2007

2008

Meta

123%

98%

75%

90%

83%

390

407

435

400

109%

2006

2007

2008

Meta

0.0%

0.0%

0.0%

90.0%

0%

2006

2007

2008

Meta

0%

0%

0%

100%

0%

Pgina 20

Fornecedores

5. Fornecedores
Versao 5.1 2004

Indicadores fornecedores
UPTIME / Satisfacao fornecedores
Fornecedores parceiros

Pgina 21

2003

2004

2005

-%

-%

99%

Fornecedores

2006

2007

2008

Meta

99%

99%

90%

90%

100%

100%

Pgina 22

Sociedade

6. Sociedade
Versao 5.1 2004

Indicadores programas Internos

2003

2004

2005

Prumos ong entidades apoiadas

Reclamacoes trabalhistas

Pgina 23

Sociedade

2006

2007

2008

Meta

10

80%

0%

Pgina 24