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Teste de avaliao - CORRIGENDA

Entidade Formadora: Inforpreparao - Formao Profissional, Lda
Programa: POPH ( Programa Operacional Potencial Humano)
Tipologia: 1.1 - Sistema de Aprendizagem
N do Proj eto:

Cdigo do Curso: AP-C21/2013
Curso / Ao: Tcni co/a de Vendas - 2 ano
Mdulo: Lngua inglesa- organizao administrativa da venda
Formador: Eliana Silva

Data: 15-10-2014
Nota
Final: Rubrica do Formador:



Nome do
Formando:

Cotao :

Parte I
Valores

Parte
III
Valores Parte V
Valores



Parte
II

Valores





Parte
IV
Valores Parte VI
Valores


2
1. Match the type of document with its correct definition:

1 2 3 4 5 6 7 8 9 10
b d c e a h i f g j

2. Identify the parts of a business letter:


1. LetterHead
2. References
3. Date
4. Return address
5. Subject
6. Signature
7. Enclosures/Attachments
1
2
3
4
5
6
7

3
3. Match the informal sentences to its corresponding formal structure.

1 2 3 4 5 6 7 8 9 10 11 12
c a f b e d i g k h l j
4. Label the documents:

Customer Name: __ __ __ _ __ __ __ _ __ __ __ __ _ _
Address: __ __ __ _ __ __ __ _ __ __ __ __ _ __ __ __ _ _
Telephone Number: __ __ __ _ __ __ __ _ __ __ __ __
Key Contacts: __ __ __ _ __ __ __ _ __ __ __ __ _ __ __
Best Time to Phone: __ __ __ _ __ __ __ _ __ __ __ __
Best Time to Visit: __ __ __ _ __ __ __ _ __ __ __ __ _
BUYI NG
RECORD
Date
_______
Products
Bought
_________
Value ($)
________
Comments (If
Any)
_________
VISIT/
RECORD
Date
________
Purpose of
Call
_________
Results
________
Action
_________
SPECIAL REQUIREMENTS












Sallys Bakery Business Meeting
09 February 2013
Meeting called to order at 2:30 p.m. by bakery owner Sally Honer.

Employees present:
Ashley Logan, Manager

Abby Morgan, Associate
Mark Sellers, Baker

Members not present: (none)
Approval of ..:
-Motion: To approve the for 05 January 2013
-Vote: Motion carried
-Resolved:. fromthe meeting on 05 January 2013 approved without modification

Business:
Motion: Owner Sally Honer made a motion to hold baking training seminar on February 26th
Vote: 4 for, 1 opposed
Resolved: Motion carried
Motion: Baker Mark Sellers made a motion to host taste testing session during February 26th training seminar
Vote: 5 for, 0 opposed
Resolved: Motion carried
Motion: Associate Abby Morgan made a motion to get rid of worst seller, red velvet cupcakes
Vote: 2 for, 3 opposed
Resolved: Motion failed

Meeting adjourned by Sally Honer, bakery owner, at 3:50 p.m.
Minute
Memorandum
CUSTOMER RECORD
Memorandum Minute
Customer Record

4


5- Mr. Chan has emailed Hubner
GmbH, enquiring about some
earth moving equipment he saw
at the tarde fair. In his reply,
Hubner Sales Director, Gustav
Fest, refers to specific questions
asked by Mr. Chan.
Read Herr Fests email and
tick () the items which Mr
Chan asked about:









5
6. Read the following email very carefully:

6.1. What products did Sr. Monteiro ordered? Sr. Monteiro ordered K153 and K157 units.
6.2. Whats Mme Charcots problem? Mme Charcot does not have the units in stock and doesnt expect to have them any sooner.
6.3. How does she show her customer shes worried about safety? Mme Charcot is worried about safety because she says
shes waiting for the tests before putting the products on the market.
7. Write an email to Mme Charcot explaining that you cant wait for the tests to be completed. You prefer to change your
order and have the K146 and K 165 units instead as soon as possible.

FREE ANSWER