Client Technical Specialist

IBM System Storage

Ferramentas de pre-venda

Reviso: 7/Dez/2012

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Aviso:
Os links encontrados nas prximas pginas podem estar desatualizados.

A experiencia mostra que s vezes para chegar-se informao procurada, necessrio navegar no PartnerWorld, comeando pelo novo Portal
A sequncia pedir nova senha de acesso ao recurso: exemplo Sales assets

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techline
https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_com_tsp_techline_overview

Enviar email

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techline
O que Techline? O Techline um time de especialistas que oferece suporte tcnico pr-venda de Hadware (System z, Power p, Power i, System x, System Storage), Distributed Software e System z software para IBMistas e todos os Parceiros IBM. So fcilmente acessveis e trabalham em oportunidades de qualquer magnitude.

Porque o Techline? O objetivo do Techline ajudar voc VENDER! Algumas razes para usar o Techline: Aumentar sua produtividade em Vendas. Passando mais tempo no cliente. Aumentar sua vantagem competitiva. Conhea de perto nossos diferenciais.

Melhorar sua habilidade tcnica. Contato direto com especialistas com alto grau de conhecimento tcnico.
Aumentar seu conhecimento sobre produtos e solues IBM.

Quando utilizar o Techline? Desenho de solues Estratgias de vendas Recomendaes tcnicas Pesquisa de produtos e posicionamento Configuraes MES Upgrades de Hardware Informaes sobre Benchmarks Dimensionamento para plataformas ISV (CRM, EAS, SCM)

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techline
Como utilizar o Techline?
Business Partners Email* Telefone do Especialista Formulrio Web - http://www.ibm.com/partnerworld/Techline Devido a complexidade e tempo necessrio para responder um edital, todos os editais sero respondindos por Techline como SEVERIDADE 3. Em casos especiais onde existe uma extrema urgncia, por favor, contacte o executivo do LA Techline, Joe Penteado (jpentead@us.ibm.com) com o motivo para a urgncia e faremos todo o possvel para atend-lo.

Como tratado a resposta a um edital ?

*Para email use: techline@us.ibm.com indicando no assunto o pas, Brand e severidade.

O assunto do email deve ser como o exemplo a seguir: LA Support - Brazil - IBM Brand - Severity # - Description Onde para Severity #, temos: Severity 1 - 24 horas

Severity 2 - 48 horas
Severity 3 - 72 horas *Ateno, use com responsabilidade as severidades.

Por exemplo, se quisermos uma configurao de um x3650 com resposta at 48horas temos: La Support - Brazil - System x - Severity 2 - Configurao x3650

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Help em Software Group

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Storage Sales Tools

http://www03.ibm.com/partnerworld/partnerinfo/src/compdlib.nsf/41b3dc2211cc2f6ac12566a200259ba4/4f68c0cf2311c 10d002573720020b21b?OpenDocument Executvel usado para comparar descries, diferencias entre produtos de diferentes fabricantes

Executa em modo offline

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Storage Sales Tools

Exemplo abaixo do Storage Sales Tools

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

eConfig Configurador de produtos System Storage novos e upgrades

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_com_pwp_sel_ppc_configurators

Baixar e instalar o configurador. Executa em modo offline Usado tambm para verificar Feature Codes, discos suportados, equipamentos withdrawn, etc. Outros Configuradores disponveis neste local. Contato com problemas de acesso para baixar: ecfgl2@ca.ibm.com

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

eConfig Configurador de produtos System Storage novos e upgrades

http://ftp.ibmlink.ibm.com/econfig/announce/access.htm#Business_Partners
10

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

SSCT Configurador de produtos System x e DS3000Storage novos e upgrades

http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?brandind=5000008&lndocid=MIGR-62168

Standalone Solution Configuration Tool Google pode ser usado para encontrar o link do SSCT
11

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Cartas de Anncio de produtos via internet HW & SW description Manual de vendas ( Sales Manual ) (google search: IBM Offering Information)

Manual De Vendas Explica as Features codes

12

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Exemplo: resultado da pesquisa do V7000 Unified

13

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

O que Solution Assurance

Solution Assurance um programa de qualidade mundial que consiste em revises tcnicas das solues propostas incluam hardware e/ou software IBM.

O que TDA?
Revises tcnicas so chamadas de Technical and Delivery Assessment (TDAs)

Quais os tipos de revises?

- Pre-Sale TDA - Pre-Install TDA - Ocorrem em diferentes estgios no ciclo da venda.

14

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Em que estgio no ciclo da venda ocorrem os TDAs?

Ciclo da venda
Pre-Sale TDA Pre-Install TDA

- A soluo atende requerimentos e expectativas do cliente? -- Pode ser instalada com xito ? -- A configurao compatvel? -- Inclui servios adequados?

- O ambiente do cliente est adequado para a instalar e suportar a soluo proposta?

Resourcelink (*) Identificao da oportunidade Entrega da proposta ao cliente Pedido colocado na IBM Instalao do Produto Envio do Produto pela Planta da IBM

(*) Somente se requerido pela Trigger List/DPL

15

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Por que o Pre-Install necessrio ?

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Quando obrigatrio executar o processo TDA ?

obrigatrio para alguns produtos altamente recomendvel para outros produtos Verificar a lista de Trigger Criteria/Designated Product List (DPL)
Onde se encontra a lista de consulta do produto? http://partners.boulder.ibm.com/src/assur30i.nsf/WebIndex/SA855

Se o produto no o primeiro no local do cliente, deve-se avaliar a complexidade e o contexto da nova soluo. Um segundo produto pode exigir uma Pre-Sale TDA conforme o momento da pre-venda

18

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Trigger Criteria and Designated Product List

LEGEND: FICL = First In Customer Location - unique address; FICL (in bold blue) = MANDATORY and FICL (in black) = Highly Recommended ALL = All proposals and orders; ALL (in bold blue) = MANDATORY and ALL (in black) = Highly Recommended 1 = Product will not ship if Mandatory Pre-install TDA is not completed. 2 = Product will not ship if Mandatory Pre-sale TDA is not completed.

http://partners.boulder.ibm.com/src/assur30i.nsf/12ad444c5 444cb0385256b3c0071cccd/42b902b70b71d64d8625758a0 07488cc/$FILE/SA%20Trigger%20Criteria%20and%20Desi gnated%20Product%20List%20100211.pdf

Link de acesso ao documento trigger listing

19

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Quais os benefcios do processo de Solution Assurance

O processo TDA e as solues:
1. So cada vez mais complexas 2. Requerem mais conhecimento tcnico 3. Exigem Interoperabilidade e compatibilidade 4. Requerem viabilidade tcnica no ambiente especifico de cada cliente 5. Propicia colaborao entre especialistas ao elaborar a melhor soluo para o cliente 6. Assegura que as solues IBM/BP sejam vendidas e implementadas para maximizar a satisfao de nossos clientes. 2. Minimiza problemas com a instalao e implementao 3. Maior probabilidade do cliente satisfeito.

Benefcios:
1. Maior possibilidade de ganhar a oportunidade

20

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Quem responsvel em pedir e executar a reviso TDA ?

Se a IBM o Opportunity Owner:
A IBM a responsvel pela satisfao do cliente e deve realizar o Pre-Sale e/ou Pre-install TDA(s) com seus prprios recursos, convidando o BP se necessrio para participar da reunio. A IBM assume o risco da soluo e responsvel por completar os Action Items.

Se o BP o Opportunity Owner:
O BP o responsvel pela satisfao do cliente e deve realizar o Pre-Sale e/ou Pre-install TDA(s) com seus prprios recursos ou solicitar ajuda a seu Distribuidor. O BP assume o risco da soluo e responsvel por completar os Action Items.

21

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Onde encontrar documentos para TDA/SAR ?

Dentro do site IBM PartnerWorld
http://partners.boulder.ibm.com/src/assur30i.nsf/Web/Guides http://partners.boulder.ibm.com/src/assur30i.nsf/Web/Guides11

Atualizao em 12/12/2011

Old Link
http://partners.boulder.ibm.com/src/assur30i.nsf/Web/SA http://partners.boulder.ibm.com/src/assur30i.nsf/Web/Trigger http://partners.boulder.ibm.com/src/assur30i.nsf/Web/Guides http://partners.boulder.ibm.com/src/assur30i.nsf/WebIndex/SA855 http://www.ibm.com/partnerworld/techsupport

New Link
http://www.ibm.com/partnerworld/partnerinfo/src/assur30i.nsf/Web/SA http://www.ibm.com/partnerworld/partnerinfo/src/assur30i.nsf/Web/Trigger http://www.ibm.com/partnerworld/partnerinfo/src/assur30i.nsf/Web/Guides http://www.ibm.com/partnerworld/partnerinfo/src/assur30i.nsf/WebIndex/SA855 http://www.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_com_tec_index
22

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Em especfico, documentos TDA para linha DS3000, 4000, 5000

http://www-304.ibm.com/jct01005c/partnerworld/mem/support/trs_wgd_sa.html Ou via www.ibmdsseries.com

RPQ ?
23

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Como fazer uma Demo dentro do cliente? IBM Systems & Software Demonstration Center Show TPC, Pureflex, V7000, V7000 Unified , SVC, XIV GUI from ANYWHERE

Prerequisites:
Request first an OpenVPN Certificate by sending an email to ibm.pssc.democenter@fr.ibm.com

Follow the steps

1. Have followed the prereqs 2. Start your OpenVPN program 3. Navigate to the following URL: http://10.3.23.107/console 4. Select the product GUI you will show 5. Enter a valid e-mail, customer name, user name and submit 6. An e-mail is sent to you with login information to access the GUI with read only privilege.

24

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Sistemas que podem ser acessados remotamente para DEMO

+ V3700

25

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techdocs Documentos de solues, casos, tecnologia, etc.

http://www-03.ibm.com/support/techdocs/atsmastr.nsf/Web/Techdocs
26

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Um exemplo de documento encontrado no Techdocs

27

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

QPP - Quick Proposals (descritivos de produtos propostas tcnicas/comerciais

http://www03.ibm.com/partnerworld/p artnerinfo/src/atsmastr.nsf/ web/Techdocs OBS: acessar o Portal e depois, caminhar via Technical Libraries

28

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techdocs: SAP Magic

29

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Techline Storage para System x

https://www304.ibm.com/services/weblectures/dlv/protected/GateProt.wss?handler=Information&action=offering&content=tlxr_storage&customer=partnerworld &offering=tlxr&sequence=2&param1=xxx
This document is for IBM and IBM Business Partner use only
2013 IBM Corporation

30

IBM System Storage

Portal da linha DS3000/4000/5000

O portal possui vrias ferramentas de pre-venda com foco na linha DS (entry/midrange)
Link de acesso: www.ibmdsseries.com Requer registro do usurio
Exchange: sizing do storage Clculo do espao dos arrays de discos Iceberg ~TCOnow! DS Storage Manager simulator Planilha de clculo da capacidade(sizing)
"IBM DS/DCS Capacity Calculator"
RAID DDP

31

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

DS Storage manager Demo Demonstrao do DS Storage Manager Software

IBM DS3000/DS4000/DS5000 Portal
IBM DS3000 Storage Manager Simulator
(28MB zip file) 3.35 (V6) includes the DS3400, DS3300 and DS3200.

IBM DS4000/DS5000 Storage Manager Simulator

(31.6MB zip file) 10.50 (V3) includes the DS5300, DS5100, DS4800, DS4700. New to this version are the new GUI and DS5000 support for drive encryption.

http://www.ibmdsseries.com/index.php?option=com_content&view=article&id=1293:dssmsimulator&catid=522:configurators&Itemid=2202&lang=us

32

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Iceberg Pricing Tool

33

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Simulador DS8000 , XIV, DS3K5K- dentro do IBM developerWorks

https://www.ibm.com/developerworks/mydeveloperworks/blogs/anthonyv/entry/simulators_for_ibm_storage_products23?lang=en

34

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Disk Magic e Capacity Magic

Novo Portal das ferramentas de prevenda

https://www304.ibm.com/partnerworld/wps/servlet/mem/ContentHandler/SSPQ048068H83479I86
35

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Comprestimator v1.2

Comprestimator is a command line host-based utility that can be used to estimate an expected compression rate for block devices
Roda nos seguintes OS
Red Hat Enterprise Linux Version 5 (64-bit) ESXi 5.0 AIX V6.1, V7.1 Windows 2003 Server, Windows 2008 Server (32-bit and 64-bit)

http://www-01.ibm.com/support/docview.wss?uid=ssg1S4001012

36

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Educao
Systems College = SmartZone

http://www.ibm.com/partnerworld/pwu/systems

IBM Channel University PORTAL !

https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_com_ben_channelu_overview Um repositorio UNICO onde todo o calendario de Capacitao dos Canais esta disponivel ! Rene todas as ofertas do IBM Business Partner Enablement para treinamento orientado a Gerenciamento de Negcios, Marketing, Vendas de Produto e Suporte Tcnico e de Soluo. Ele consolida todas as ofertas de educao em um conjunto de trs "universidade escolas". IBM Channel University oferece educao por meio de e-learning, treinamento presencial "Face to Face" na sala de aula e outras Conferncias de Parceiro de Negcios
37

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Competitive dentro do PartnerWorld

http://www03.ibm.com/partnerworld/partnerinfo/src/compdlib.nsf/41b3dc2211cc2f6ac12566a200259ba4/1be012d95a5dedb200257424004a 5d3a?OpenDocument

38

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Lista de cursos tcnicos

https://www-304.ibm.com/services/weblectures/dlv/Gate.wss?handler=Login&sequence=3&customer=partnerworld&offering=cast&action=index&tab=2&subtab=1

39

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Portal de consulta de suporte de produtos System Storage

40

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Onde encontrar os manuais dos produtos IBM ?

Redbooks - www.redbooks.ibm.com

Information Center - http://www.ibm.com/support/publications/us/library/index.shtml

IBM Product Support http://www-947.ibm.com/support/entry/portal/Overview

41

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

System Storage Interoperation Center (SSIC)

Escrever 'ibm interoperation center' no Google....> imediato acesso Site utilizado para consulta dos componentes homologados de System Storage ( HBAs, Sistemas Operacionais, Switches, Protocolos, etc)

42

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Data Storage Feature Activation

https://www-03.ibm.com/storage/dsfa/lto/selectMachine.wss

The DSFA application provides feature activation codes and license keys to technically activate functions acquired for your IBM storage products.

43

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Storage Efficiency Calculator

http://www-03.ibm.com/systems/storage/resource/info/storage_calculator/index.html

44

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Um dos grficos/output da ferramenta.

45

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

TCO Tools for Disk Storage Solutions TCOnow Tool

Easy-to-use tool Compare the TCO of IBM disk vs. the competition in minutes. Designed by and for sellers. Avoids the need for finding timeconsuming experts.
https://www304.ibm.com/partnerworld/wps/servlet/mem/Conte ntHandler/tstotcocomptool113005/lc=en_US

46

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

IBM Briefing Centers

Objetivos:

Austin, Texas, USA Bangalore, India

Specializing in IBM System pTM solutions Specializing in IBM Systems and Storage Specializing in IBM Systems and Linux solutions Specializing in IBM System StorageTM solutions Specializing in IBM Systems and Grid solutions

Bblingen, Germany Mainz,Germany

Briefings de tecnologia

Montpellier,France

Demonstrao de produtos
Workshops de solues

Poughkeepsie, New York, USA

Specializing in IBM System zTM solutions

Specializing in IBM System xTM and IBM BladeCenter solutions Specializing in IBM System iTM solutions Specializing in IBM Systems and Linux Specializing in IBM System Storage, disk and tape solutions

Research Triangle Park, North Carolina, USA

Rochester, Minnesota, SA Tokyo, Japan

Alvo:

Clientes Integradores de sistemas ISVs Business Partners

Tucson, Arizona, USA

47

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Innovation Centers
Atividades Consultoria em desenhos de solues Proof of Concept de solues e tecnologia Demonstraes e test drives. Assistncia na instalao e implementao de produtos Briefings de Marketing e Tcnicos Eventos para demanda de oportunidades Parcerias para desenvolvimento de solues Treinamento, educao e workshops customizados para Clientes

3 tipos

IBM Innovation Center Localizado em sites IBM e operado pela IBM Business Partner Innovation Center Propriedade do Business Partner e operado pelo BP Virtual Innovation Center Complementa os IBM Innovation Center fsicos

Europe - Middle East - Africa Czech Republic: Prague Denmark: Copenhagen Finland: Helsinki France: La Gaude France: Paris Germany: Berlin Germany: Dsseldorf Germany: Frankfurt Germany: Ehningen Germany: Hamburg Germany: Munich Germany: Stuttgart Hungary: Budapest Ireland: Dublin Israel: Petach-Tikva Italy: Milan Morocco: Casablanca Netherlands: Amsterdam Norway: Oslo New 15 Oct 2010Poland: Krakow Poland: Warsaw Russia: Moscow Slovakia: Bratislava South Africa: Cape Town South Africa: Johannesburg Spain: Barcelona Sweden: Stockholm Switzerland: Zurich Turkey: Istanbul Ukraine: Kiev United Kingdom: Hursley United Kingdom: South Bank, London

Asia Pacific Australia: Sydney China: Shanghai India: Bangalore Japan: Tokyo Korea: Seoul Malaysia: Kuala Lumpur Vietnam: Ho Chi Minh City Latin America Brazil: Sao Paulo

North America Canada: Toronto, Ontario United States: Austin, Texas United States: Chicago, Illinois United States: Dallas, Texas United States: San Mateo, California United States: Waltham, Massachuse

48

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Onde localizar os termos de garantia e suporte de um equipamento ?

Portal: http://www947.ibm.com/systems/support/machine_warr anties/index.html

Storage: http://www947.ibm.com/systems/support/machine_w arranties/sbp_storage.html

49

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

PDF til para consulta rpida linha de produtos IBM System Storage
http://public.dhe.ibm.com/common/ssi/ecm/en/tso00364usen/TSO00364USEN.PDF

50

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

PDF til para consulta rpida linha de produtos IBM System Storage

51

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Interactive Product Catalog

http://itunes.apple.com/us/app/ibm-interactive-product-catalog/id512985121?ls=1&mt=8

52

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

IBM System Sales Navigator

Requer um registro. pblico. http://www.ibmstgsalesinfo.com

53

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

IBM System Sales Navigator

54

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

Banco de dados com casos referencias de clientes

https://www304.ibm.com/partnerworld/wps/mem/systems/sell/references#search_result

55

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

ProtecTIER Planner (Version 3.2.0.1)

https://www304.ibm.com/partnerworld/wps/servlet/mem/ContentHandler/PTCapacityPlanner/l c=en_US

This is the ProtecTIER Planner. It contains

Capacity, Performance and Meta Data Planning for stand alone and replicated configurations.

56

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation

IBM System Storage

57

This document is for IBM and IBM Business Partner use only

2013 IBM Corporation