CURSO ____________________________

TESTE DE AVALIAÇÃO SUMATIVA DA DISCIPLINA DE INGLÊS TÉCNICO

MÓDULO N.º 1

Data: / / Ciclo de formação: __ / __ / __ Ano letivo: __ / __ Ano: ___ Turma:

Formando/a: Número: __
Formador/a: _________ Classificação: Rubrica: ____________

I-130 pontos

As a server at a popular restaurant, you are responsible for taking food and drink orders from
customers and ensuring their dining experience is enjoyable. You must be knowledgeable about
the menu, ingredients, and preparation methods to provide accurate recommendations and deliver
excellent service.

Questions:
1. What is the role of a server in a restaurant?

a) To socialize with customers and share personal stories

b) To take food and drink orders and provide excellent service
c) To prioritize serving regular customers over new customers
d) To taste test all the food and drinks before serving them

2. What should you do if a customer asks for recommendations from the menu?

a) Suggest the most expensive item on the menu

b) Recommend a dish based on your personal preference
c) Provide information about popular and well-reviewed dishes
d) Dismiss their request and ask them to choose on their own

3. How should you handle a customer with dietary restrictions or allergies?

a) Dismiss their concerns and tell them to order something else
b) Tell them to avoid ordering anything from the menu
c) Inform them about dishes that meet their dietary needs and offer alternatives
d) Ignore their dietary restrictions and serve them the regular menu items

4. What is the appropriate way to serve wine to a customer?

a) Pour the wine quickly without asking for their preference
b) Fill the glass to the brim to maximize profit
c) Offer a wine tasting and ask for their preference
d) Serve the wine in a coffee mug for a unique presentation
5. How should you handle a customer who is dissatisfied with their food or drink?

a) Ignore their complaint and move on to the next customer

b) Argue with the customer and defend the quality of the food or drink
c) Apologize and offer to replace the item or suggest an alternative
d) Tell them they're wrong and refuse to serve them another item

6. What is the appropriate way to present a dish to a customer?

a) Throw the dish on the table for a dramatic effect

b) Place the dish on the table without any explanation
c) Describe the dish, including its ingredients and preparation method
d) Skip presenting the dish and move on to the next table

7. How should you handle a customer who is intoxicated and wants to order more alcohol?
a) Serve them more alcohol to keep them happy
b) Refuse to serve them any more alcohol and suggest non-alcoholic options
c) Ignore their intoxication and serve them more alcohol
d) Tell them to leave the restaurant immediately

8. How should you handle a customer who wants to split the bill with their friends?

a) Refuse to split the bill and insist on one payment

b) Agree to split the bill but charge a fee for the service
c) Split the bill evenly among all customers regardless of their orders
d) Agree to split the bill as requested by the customer

9: A group of guests enters the restaurant and approaches the host/hostess stand. What do you
do?
a) Greet them warmly and ask how many people are in their party.
b) Ignore them and continue with your work.
c) Tell them to wait and walk away to attend to other tasks.
d) Look busy and avoid eye contact..

10: A couple arrives at the restaurant for their reservation, but it appears that the table they were
assigned is not yet ready. What do you do?
a) Apologize for the inconvenience and offer them a complimentary drink or appetizer while they
wait.
b) Tell them to wait at the bar without offering any compensation.
c) Blame the delay on the kitchen or other staff members.
d) Offer them a less desirable table without asking for their preference.

11: A guest at the restaurant informs you that they have a food allergy and need to know if a
certain dish contains any allergens. What do you do?
a) Check with the kitchen or chef to confirm the ingredients and potential allergens in the dish.
b) Brush off their concerns and assure them that all dishes are safe to eat.
c) Guess the ingredients and tell the guest that the dish is likely safe.
d) Ignore their request and suggest they order something else.
12: A regular guest arrives at the restaurant and you remember their name and usual table
preference. What do you do?
a) Greet them by name and show them to their preferred table.
b) Ignore them and treat them like any other guest.
c) Ask them if they have a reservation even though you know they are a regular guest.
d) Inform them that their preferred table is not available and assign them to a different table.

13: A guest approaches you with a complaint about their meal being undercooked. What do you
do?
a) Apologize sincerely, offer to have the dish remade, and ensure that the guest's concerns are
addressed.
b) Dismiss their complaint and insist that the dish is cooked properly.
c) Blame the kitchen staff for the mistake and avoid taking any responsibility.
d) Ignore their complaint and offer them a discount on their next visit.

II-40 pontos

A
1. "Could you please pass me the salt?"
a) Sure, here you go. b) No, it's not allowed. c) Sorry, but I can't. d) I don't know.
2. "Thank you for your help."
a) You're welcome. b) No problem. c) Yeah, whatever. d) I don't care.
3. "May I have the bill, please?"
a) Of course, here it is. b) I'm too busy. c) Nope, can't do that. d) It's not my job.
4. "I'm sorry, but we don't have the dish you ordered."
a) Oh, that's okay. I'll choose something else. b) Well, that's your problem. c) I don't care, bring me
anything. d) Why are you so useless?
5. "Would you like anything else with your meal?"
a) No, thank you. Everything is perfect. b) I don't care. c) I'm in a hurry, just give me the bill. d) I'm
too important to answer that.
6. "Please, __________ speak louder? I can't hear you."
a) will b) would c) can d) could
7. "Can I help you with anything else?"
a) No, thank you. You've been very helpful. b) You're useless. c) I doubt it. d) Mind your own
business.
8. "Good evening! __________ help you with a table?"
a) can b) could c) will d) would
B-30 pontos

Choose the correct form of the verb "to be" or "to have" in the simple present tense to complete the
sentences related to restaurant and bar scenarios. Choose the most appropriate answer for each
question.

1. The manager _________ in the office most of the time.

a) am b) is c) are d) be
2. The chef _________ the main ingredient for the special dish of the day.

a) has b) is c) are d) be
3. The servers _________ to be friendly and attentive to customer needs.

a) have b) is c) are d) be
4. The hostess _________ responsible for greeting guests and seating them at their tables.

a) am b) is c) are d) be

5. The bartenders and waiters _________ to work as a team to ensure smooth operations in
the bar.
a) am b) is c) are d) be

6. The restaurant _________ a wide selection of appetizers, main courses, and desserts. a)
has b) is c) are d) be

7. The bar _________ a variety of alcoholic and non-alcoholic beverages.

a) has b) is c) are d) be
8. The customers _________ happy.
a) am b) is c) are d) be
9. The waiters _________ responsible for taking food orders from customers.

a) am b) have c) are d) be

10. The bartender _________ skilled at making various types of cocktails.

a) am b) is c) are d) be