Norma ISO 14001 2015 para Treinamento

NORMA ABNT NBR
BRASILEIRA ISO
14001
Terceira edição
06.10.2015
Válida a partir de
06.11.2015
Exemplar para uso exclusivo - WILSON MOREIRA MIRANDA - 222.633.028-32 RNP:1711882984 (Pedido 695794 Impresso: 22/01/2019)
Sistemas de gestão ambiental — Requisitos

com orientações para uso
Environmental management systems — Requirements with guidance for use
ICS 13.020.10 ISBN 978-85-07-05822-9
Número de referência
ABNT NBR ISO 14001:2015
41 páginas
© ISO 2015 - © ABNT 2015

© ISO 2015
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Sumário Página
Prefácio Nacional ...............................................................................................................................vi

0 Introdução ........................................................................................................................viii
0.1 Histórico ...........................................................................................................................viii
0.2 Objetivo de um sistema de gestão ambiental ..............................................................viii
0.3 Fatores de sucesso ...........................................................................................................ix
0.4 Ciclo Plan-Do-Check-Act ..................................................................................................ix
0.5 Conteúdo desta Norma ......................................................................................................x
1 Escopo ................................................................................................................................1
2 Referências normativas .....................................................................................................1

7HUPRVHGH¿QLo}HV ...........................................................................................................1
3.1 Termos referentes à organização e liderança .................................................................1
3.2 Termos referentes ao planejamento .................................................................................2
3.3 Termos referentes ao suporte e à operação ....................................................................4
3.4 Termos referentes à avaliação de desempenho e melhoria...........................................5
4 Contexto da organização...................................................................................................7
4.1 Entendendo a organização e seu contexto .....................................................................7
4.2 Entendendo as necessidades e expectativas de partes interessadas .........................7
4.3 Determinando o escopo do sistema de gestão ambiental .............................................7
4.4 Sistema de gestão ambiental ............................................................................................7
5 Liderança ............................................................................................................................8
5.1 Liderança e comprometimento .........................................................................................8
5.2 Política ambiental ...............................................................................................................8
5.3 Papéis, responsabilidades e autoridades organizacionais............................................9
6 Planejamento ......................................................................................................................9
6.1 Ações para abordar riscos e oportunidades ...................................................................9
6.1.1 Generalidades.....................................................................................................................9
6.1.2 Aspectos ambientais .......................................................................................................10
6.1.3 Requisitos legais e outros requisitos ............................................................................10
6.1.4 Planejamento de ações.................................................................................................... 11
6.2 Objetivos ambientais e planejamento para alcançá-los ............................................... 11
6.2.1 Objetivos ambientais ....................................................................................................... 11
6.2.2 Planejamento de ações para alcançar os objetivos ambientais ................................. 11
7 Apoio .................................................................................................................................12
7.1 Recursos ...........................................................................................................................12
7.2 Competência .....................................................................................................................12
7.3 Conscientização ...............................................................................................................12
7.4 Comunicação ....................................................................................................................13
7.4.1 Generalidades...................................................................................................................13
7.4.2 Comunicação interna .......................................................................................................13
7.4.3 Comunicação externa ......................................................................................................13
7.5 Informação documentada................................................................................................13
© ISO 2015 - © ABNT 2015 - Todos os direitos reservados iii

7.5.1 Generalidades...................................................................................................................13
7.5.2 Criando e atualizando ......................................................................................................14
7.5.3 Controle de informação documentada...........................................................................14
8 Operação ...........................................................................................................................15
8.1 Planejamento e controle operacionais...........................................................................15
8.2 Preparação e resposta a emergências ...........................................................................15
9 Avaliação de desempenho ..............................................................................................16
9.1 Monitoramento, medição, análise e avaliação ..............................................................16
9.1.1 Generalidades...................................................................................................................16
9.1.2 Avaliação do atendimento aos requisitos legais e outros requisitos ........................16
9.2 Auditoria interna...............................................................................................................17

9.2.1 Generalidades...................................................................................................................17
9.2.2 Programa de auditoria interna ........................................................................................17
9.3 Análise crítica pela direção .............................................................................................17
10 Melhoria.............................................................................................................................19
10.1 Generalidades...................................................................................................................19
10.2 Não conformidade e ação corretiva ..............................................................................19
10.3 Melhoria contínua.............................................................................................................19
Anexo A LQIRUPDWLYR Orientações para uso desta Norma.............................................................20
A.1 Generalidades...................................................................................................................20
A.2 Esclarecimento da estrutura e terminologia .................................................................21
A.3 Esclarecimento de conceitos ..........................................................................................21
A.4 Contexto da organização.................................................................................................22
A.4.1 Entendendo a organização e seu contexto ...................................................................22
A.4.2 Entendendo as necessidades e expectativas de partes interessadas .......................23
A.4.3 Determinando o escopo do sistema de gestão ambiental ...........................................23
A.4.4 Sistema de gestão ambiental ..........................................................................................24
A.5 Liderança ..........................................................................................................................24
A.5.1 Liderança e comprometimento .......................................................................................24
A.5.2 Política ambiental .............................................................................................................24
A.5.3 Papéis, responsabilidades e autoridades organizacionais..........................................25
A.6 Planejamento ....................................................................................................................25
A.6.1 Ações para abordar riscos e oportunidades .................................................................25
A.6.1.1 Generalidades...................................................................................................................25
A.6.1.2 Aspectos ambientais .......................................................................................................26
A.6.1.3 Requisitos legais e outros requisitos ...........................................................................28
A.6.1.4 Planejamento de ações....................................................................................................29
A.6.2 Objetivos ambientais e planejamento para alcançá-los ...............................................29
A.7 Apoio .................................................................................................................................30
A.7.1 Recursos ...........................................................................................................................30
A.7.2 Competência .....................................................................................................................30
A.7.3 Conscientização ...............................................................................................................30
A.7.4 Comunicação ....................................................................................................................31
iv © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

A.7.5 Informação documentada................................................................................................31

A.8 Operação ...........................................................................................................................32
A.8.1 Planejamento e controle operacional.............................................................................32
A.8.2 Preparação e resposta a emergências ...........................................................................33
A.9 Avaliação de desempenho ..............................................................................................34
A.9.1 Monitoramento, medição, análise e avaliação .............................................................34
A.9.1.1 Generalidades...................................................................................................................34
A.9.1.2 Avaliação do atendimento aos requisitos legais e outros requisitos .........................34
A.9.2 Auditoria interna...............................................................................................................34
A.9.3 Análise crítica pela direção .............................................................................................35
A.10 Melhoria.............................................................................................................................35
A.10.1 Generalidade.....................................................................................................................35
A.10.2 Não conformidade e ação corretiva ...............................................................................35
A.10.3 Melhoria contínua............................................................................................................35
Anexo B LQIRUPDWLYR Correspondência entre a ABNT NBR ISO 14001:2015 e a
ABNT NBR ISO 14001:2004 .............................................................................................36
%LEOLRJUD¿D .........................................................................................................................................39
Índice alfabético de termos ..............................................................................................................40
Figura
Figura 1 – Relação entre o ciclo PDCA e a estrutura desta Norma ...............................................x
Tabela
Tabela B.1 – Correspondência entre a ABNT NBR ISO 14001:2015
e a ABNT NBR ISO 14001:2004 .......................................................................................36
© ISO 2015 - © ABNT 2015 - Todos os direitos reservados v

Prefácio Nacional
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seeking to manage its environmental responsibilities in a systematic manner that contributes to the
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management system include:
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— achievement of environmental objectives.
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environmental performance criteria.
This Standard can be used in whole or in part to systematically improve environmental management.
Claims of conformity to this Standard, however, are not acceptable unless all its requirements are
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© ISO 2015 - © ABNT 2015 - Todos os direitos reservados vii

0 Introdução
0.1 Histórico
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0.2 Objetivo de um sistema de gestão ambiental
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© ISO 2015 - © ABNT 2015 - Todos os direitos reservados ix

Necessidades e
Questões internas Contexto da organização expectativas das
e externas partes interessadas
Escopo do sistema de gestão ambiental

P
Planejar
Suporte
A Melhorar Liderança e operação D
Avaliação de
desempenho
Resultados
pretendidos
do sistema de
gestão ambiental
Figura 1 – Relação entre o ciclo PDCA e a estrutura desta Norma
0.5 Conteúdo desta Norma
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D RUJDQL]DomR GHYH HVWDEHOHFHU LPSOHPHQWDU PDQWHU H PHOKRUDU FRQWLQXDPHQWH XP VLVWHPD
GH JHVWmR DPELHQWDO LQFOXLQGR RV SURFHVVRV QHFHVViULRV H VXDV LQWHUDo}HV GH DFRUGR
com os requisitos desta Norma.
$RUJDQL]DomRGHYHFRQVLGHUDURVFRQKHFLPHQWRVDGTXLULGRVHPHDRHVWDEHOHFHUHPDQWHU
RVLVWHPDGHJHVWmRDPELHQWDO
© ISO 2015 - © ABNT 2015 - Todos os direitos reservados

5 Liderança
5.1 Liderança e comprometimento
$$OWD 'LUHomR GHYH GHPRQVWUDU OLGHUDQoD H FRPSURPHWLPHQWR FRP UHODomR DR VLVWHPD GH JHVWmR
DPELHQWDO
௘D UHVSRQVDELOL]DQGRVHSRUSUHVWDUFRQWDVSHODH¿FiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
௘E DVVHJXUDQGRTXHDSROtWLFDDPELHQWDOHRVREMHWLYRVDPELHQWDLVVHMDPHVWDEHOHFLGRVHFRPSDWtYHLV
FRPRGLUHFLRQDPHQWRHVWUDWpJLFRHRFRQWH[WRGDRUJDQL]DomR
௘F DVVHJXUDQGR D LQWHJUDomR GRV UHTXLVLWRV GR VLVWHPD GH JHVWmR DPELHQWDO QRV SURFHVVRV
GHQHJyFLRVGDRUJDQL]DomR
௘G DVVHJXUDQGRTXHRVUHFXUVRVQHFHVViULRVSDUDRVLVWHPDGHJHVWmRDPELHQWDOHVWHMDPGLVSRQtYHLV
௘H FRPXQLFDQGRDLPSRUWkQFLDGHXPDJHVWmRDPELHQWDOH¿FD]HGHHVWDUFRQIRUPHFRPRVUHTXLVLWRV
GRVLVWHPDGHJHVWmRDPELHQWDO
௘I DVVHJXUDQGRTXHRVLVWHPDGHJHVWmRDPELHQWDODOFDQFHVHX V UHVXOWDGR V SUHWHQGLGR V
௘J GLULJLQGRHDSRLDQGRSHVVRDVDFRQWULEXtUHPSDUDDH¿FiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
௘K SURPRYHQGRPHOKRULDFRQWtQXD
௘L DSRLDQGR RXWURV SDSpLV SHUWLQHQWHV GD JHVWmR D GHPRQVWUDU FRPR VXD OLGHUDQoD VH DSOLFD
jViUHDVVREVXDUHVSRQVDELOLGDGH
127$ $ UHIHUrQFLD D ³QHJyFLR´ QHVWD 1RUPD SRGH VHU LQWHUSUHWDGD GH PRGR DPSOR FRPR DTXHODV
DWLYLGDGHVFHQWUDLVSDUDRVSURSyVLWRVGDH[LVWrQFLDGDRUJDQL]DomR
5.2 Política ambiental
$$OWD'LUHomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUXPDSROtWLFDDPELHQWDOTXHGHQWURGRHVFRSR
GH¿QLGRHPVHXVLVWHPDGHJHVWmRDPELHQWDO
௘D VHMDDSURSULDGDDRSURSyVLWRHDRFRQWH[WRGDRUJDQL]DomRLQFOXLQGRDQDWXUH]DHVFDODHLPSDFWRV
DPELHQWDLVGDVVXDVDWLYLGDGHVSURGXWRVHVHUYLoRV
௘E SURYHMDXPDHVWUXWXUDSDUDRHVWDEHOHFLPHQWRGRVREMHWLYRVDPELHQWDLV
௘F LQFOXD XP FRPSURPHWLPHQWR FRP D SURWHomR GR PHLR DPELHQWH LQFOXLQGR D SUHYHQomR
GDSROXLomRHRXWUR V FRPSURPLVVR V HVSHFt¿FR V SHUWLQHQWH V SDUDRFRQWH[WRGDRUJDQL]DomR
127$ 2XWUR V FRPSURPLVVR V HVSHFt¿FR V SDUDDSURWHomRDPELHQWDOSRGH P LQFOXLUXVRVXVWHQWiYHO

GHUHFXUVRVPLWLJDomRHDGDSWDomRjPXGDQoDFOLPiWLFDHSURWHomRGDELRGLYHUVLGDGHHGRVHFRVVLVWHPDV
௘G LQFOXDXPFRPSURPHWLPHQWRHPDWHQGHURVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
௘H LQFOXD XP FRPSURPHWLPHQWR FRP D PHOKRULD FRQWtQXD GR VLVWHPD GH JHVWmR DPELHQWDO SDUD
DXPHQWDURGHVHPSHQKRDPELHQWDO

$SROtWLFDDPELHQWDOGHYH
— VHUPDQWLGDFRPRLQIRUPDomRGRFXPHQWDGD
— VHUFRPXQLFDGDQDRUJDQL]DomR
— HVWDUGLVSRQtYHOSDUDDVSDUWHVLQWHUHVVDGDV
5.3 Papéis, responsabilidades e autoridades organizacionais

$$OWD'LUHomRGHYHDVVHJXUDUTXHDVUHVSRQVDELOLGDGHVHDXWRULGDGHVSDUDSDSpLVSHUWLQHQWHVVHMDP
DWULEXtGDVHFRPXQLFDGDVQDRUJDQL]DomR
$$OWD'LUHomRGHYHDWULEXLUDUHVSRQVDELOLGDGHHDDXWRULGDGHSDUD
௘D DVVHJXUDUTXHRVLVWHPDGHJHVWmRDPELHQWDOHVWHMDFRQIRUPHFRPRVUHTXLVLWRVGHVWD1RUPD
௘E UHODWDURGHVHPSHQKRGRVLVWHPDGHJHVWmRDPELHQWDOLQFOXLQGRGHVHPSHQKRDPELHQWDOSDUDD
$OWD'LUHomR
6 Planejamento
6.1 Ações para abordar riscos e oportunidades
6.1.1 Generalidades
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUR V SURFHVVR V QHFHVViULR V SDUDDWHQGHU

aos requisitos de 6.1.1 a 6.1.4.
$RSODQHMDURVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHFRQVLGHUDU
௘D DVTXHVW}HVUHIHULGDVHP
௘E RVUHTXLVLWRVUHIHULGRVHP
௘F RHVFRSRGRVHXVLVWHPDGHJHVWmRDPELHQWDO
H GHWHUPLQDU RV ULVFRV H RSRUWXQLGDGHV UHODFLRQDGRV DRV VHXV DVSHFWRV DPELHQWDLV YHU
UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV YHU RXWUDV TXHVW}HV H UHTXLVLWRV LGHQWL¿FDGRV HP
HTXHSUHFLVDPVHUDERUGDGRVSDUD
— DVVHJXUDUTXHRVLVWHPDGHJHVWmRDPELHQWDOSRVVDDOFDQoDUVHXVUHVXOWDGRVSUHWHQGLGRV
— SUHYHQLURXUHGX]LUHIHLWRVLQGHVHMiYHLVLQFOXLQGRRSRWHQFLDOSDUDFRQGLo}HVDPELHQWDLVH[WHUQDV
TXHDIHWHPDRUJDQL]DomR
— DOFDQoDUDPHOKRULDFRQWtQXD
'HQWURGRHVFRSRGRVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHGHWHUPLQDUSRWHQFLDLVVLWXDo}HV
GHHPHUJrQFLDLQFOXLQGRDTXHODVTXHSRGHPWHUXPLPSDFWRDPELHQWDO
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDGHVHXV
— ULVFRVHRSRUWXQLGDGHVTXHSUHFLVDPVHUDERUGDGRV

— SURFHVVR V QHFHVViULR V HPDQDH[WHQVmRQHFHVViULDSDUDWHUFRQ¿DQoDGHTXH

HOHVVHMDPUHDOL]DGRVFRQIRUPHSODQHMDGR
6.1.2 Aspectos ambientais
'HQWURGRHVFRSRGH¿QLGRQRVLVWHPDGHJHVWmRDPELHQWDODRUJDQL]DomRGHYHGHWHUPLQDURVDVSHFWRV
DPELHQWDLVGHVXDVDWLYLGDGHVSURGXWRVHVHUYLoRVRVTXDLVHODSRVVDFRQWURODUHDTXHOHVTXHHOD
SRVVDLQÀXHQFLDUHVHXVLPSDFWRVDPELHQWDLVDVVRFLDGRVFRQVLGHUDQGRXPDSHUVSHFWLYDGHFLFORGHYLGD
$RGHWHUPLQDURVDVSHFWRVDPELHQWDLVDRUJDQL]DomRGHYHOHYDUHPFRQVLGHUDomR
௘D PXGDQoDVLQFOXLQGRGHVHQYROYLPHQWRVSODQHMDGRVRXQRYRVHDWLYLGDGHVSURGXWRVHVHUYLoRV
QRYRVRXPRGL¿FDGRV
௘E FRQGLo}HVDQRUPDLVHVLWXDo}HVGHHPHUJrQFLDUD]RDYHOPHQWHSUHYLVtYHLV
$ RUJDQL]DomR GHYH GHWHUPLQDU DTXHOHV DVSHFWRV TXH WrP RX SRGHP WHU XP LPSDFWR DPELHQWDO
VLJQL¿FDWLYRRXVHMDRVDVSHFWRVDPELHQWDLVVLJQL¿FDWLYRVSRUPHLRGRXVRGHFULWpULRVHVWDEHOHFLGRV
$ RUJDQL]DomR GHYH FRPXQLFDU VHXV DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV HQWUH RV GLYHUVRV QtYHLV
HIXQo}HVGDRUJDQL]DomRFRPRDSURSULDGR
$RUJDQL]DomRGHYHPDQWHULQIRUPDo}HVGRFXPHQWDGDVGHVHXV
— DVSHFWRVHLPSDFWRVDPELHQWDLVDVVRFLDGRV
— FULWpULRVXWLOL]DGRVSDUDGHWHUPLQDUVHXVDVSHFWRVDPELHQWDLVVLJQL¿FDWLYRV
— DVSHFWRVDPELHQWDLVVLJQL¿FDWLYRV
127$ 2V DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV SRGHP UHVXOWDU HP ULVFRV H RSRUWXQLGDGHV DVVRFLDGRV
WDQWR FRP RV DVSHFWRV DPELHQWDLV DGYHUVRV DPHDoDV FRPR FRP RV LPSDFWRV DPELHQWDLV EHQp¿FRV
RSRUWXQLGDGHV
6.1.3 Requisitos legais e outros requisitos
$RUJDQL]DomRGHYH
௘D GHWHUPLQDUHWHUDFHVVRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVUHODFLRQDGRVDVHXVDVSHFWRV
DPELHQWDLV
௘E GHWHUPLQDUFRPRHVWHVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVDSOLFDPVHjRUJDQL]DomR
௘F OHYDU UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV HP FRQVLGHUDomR TXDQGR HVWDEHOHFHU LPSOHPHQWDU
PDQWHUHPHOKRUDUFRQWLQXDPHQWHVHXVLVWHPDGHJHVWmRDPELHQWDO
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDGHVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
127$ 5HTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVSRGHPUHVXOWDUHPULVFRVHRSRUWXQLGDGHVSDUDDRUJDQL]DomR

6.1.4 Planejamento de ações
$RUJDQL]DomRGHYHSODQHMDU
௘D WRPDUDo}HVSDUDDERUGDUVHXV
௘ DVSHFWRVDPELHQWDLVVLJQL¿FDWLYRV
௘ UHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
௘ ULVFRVHRSRUWXQLGDGHVLGHQWL¿FDGRVHP
௘E como:
௘ LQWHJUDUHLPSOHPHQWDUDVDo}HVQRVSURFHVVRVGHVHXVLVWHPDGHJHVWmRDPELHQWDO YHU
6HomR6HomRH RXRXWURVSURFHVVRVGHQHJyFLR
௘ DYDOLDUDH¿FiFLDGHVVDVDo}HV YHU
$RSODQHMDUHVVDVDo}HVDRUJDQL]DomRGHYHFRQVLGHUDUVXDVRSo}HVWHFQROyJLFDVHVHXVUHTXLVLWRV
¿QDQFHLURVRSHUDFLRQDLVHGHQHJyFLRV
6.2 Objetivos ambientais e planejamento para alcançá-los
6.2.1 Objetivos ambientais
$ RUJDQL]DomR GHYH HVWDEHOHFHU REMHWLYRV DPELHQWDLV QDV IXQo}HV H QtYHLV SHUWLQHQWHV OHYDQGR
HPFRQVLGHUDomRRVDVSHFWRVDPELHQWDLVVLJQL¿FDWLYRVGDRUJDQL]DomRHRVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRVDVVRFLDGRVHFRQVLGHUDQGRRVVHXVULVFRVHRSRUWXQLGDGHV
2VREMHWLYRVDPELHQWDLVGHYHPVHU
௘D FRHUHQWHVFRPDSROtWLFDDPELHQWDO
௘E PHQVXUiYHLV VHYLiYHO
௘F PRQLWRUDGRV
௘G FRPXQLFDGRV
௘H DWXDOL]DGRVFRPRDSURSULDGR
$RUJDQL]DomRGHYHPDQWHULQIRUPDomRGRFXPHQWDGDVREUHRVREMHWLYRVDPELHQWDLV
6.2.2 Planejamento de ações para alcançar os objetivos ambientais
$RSODQHMDUFRPRDOFDQoDUVHXVREMHWLYRVDPELHQWDLVDRUJDQL]DomRGHYHGHWHUPLQDU
௘D RTXHVHUiIHLWR
௘E TXHUHFXUVRVVHUmRUHTXHULGRV
௘F TXHPVHUiUHVSRQViYHO

௘G TXDQGRLVVRVHUiFRQFOXtGR
௘H FRPRRVUHVXOWDGRVVHUmRDYDOLDGRVLQFOXLQGRLQGLFDGRUHVSDUDPRQLWRUDURSURJUHVVRHPGLUHomR
DRDOFDQFHGRVVHXVREMHWLYRVDPELHQWDLVPHQVXUiYHLV YHU
$RUJDQL]DomRGHYHFRQVLGHUDUFRPRDVDo}HVSDUDDOFDQoDUVHXVREMHWLYRVDPELHQWDLVSRGHPVHU
LQWHJUDGDVDRVSURFHVVRVGHQHJyFLRVGDRUJDQL]DomR
7 Apoio
7.1 Recursos
$ RUJDQL]DomR GHYH GHWHUPLQDU H SURYHU RV UHFXUVRV QHFHVViULRV SDUD R HVWDEHOHFLPHQWR LPSOH
PHQWDomRPDQXWHQomRHPHOKRULDFRQWtQXDGRVLVWHPDGHJHVWmRDPELHQWDO
7.2 Competência
$RUJDQL]DomRGHYH
௘D GHWHUPLQDUDFRPSHWrQFLDQHFHVViULDGHSHVVRD V TXHUHDOL]D P WUDEDOKRVRERVHXFRQWUROH

TXHDIHWHVHXGHVHPSHQKRDPELHQWDOHVXDFDSDFLGDGHGHFXPSULUFRPVHXVUHTXLVLWRVOHJDLV
HRXWURVUHTXLVLWRV
௘E DVVHJXUDU TXH HVVDV SHVVRDV VHMDP FRPSHWHQWHV FRP EDVH HP HGXFDomR WUHLQDPHQWR
RXH[SHULrQFLDDSURSULDGRV
௘F GHWHUPLQDU DV QHFHVVLGDGHV GH WUHLQDPHQWR DVVRFLDGDV DRV VHXV DVSHFWRV DPELHQWDLV
HDRVHXVLVWHPDGHJHVWmRDPELHQWDO
௘G RQGH DSOLFiYHO WRPDU Do}HV SDUD DGTXLULU D FRPSHWrQFLD QHFHVViULD H DYDOLDU D H¿FiFLD
GDVDo}HVWRPDGDV
127$ $o}HV DSOLFiYHLV SRGHP LQFOXLU SRU H[HPSOR D SURYLVmR GH WUHLQDPHQWR R PHQWRUHDPHQWR
RX D PXGDQoD GH DWULEXLo}HV GH SHVVRDV HPSUHJDGDV QR PRPHQWR RX HPSUHJDU RX FRQWUDWDU SHVVRDV
competentes.
NOTA BRASILEIRA ³HPSUHJDU RX FRQWUDWDU´ GR WHUPR HP LQJOrV ± hiring or contracting, VLJQL¿FD D
FRQWUDWDomRWHPSRUiULDRXSRUWHPSRLQGHWHUPLQDGRGHSHVVRDOSUySULRRXGHWHUFHLURV
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDDSURSULDGDFRPRHYLGrQFLDGHFRPSHWrQFLD
7.3 Conscientização
$ RUJDQL]DomR GHYH DVVHJXUDU TXH SHVVRDV TXH UHDOL]DP WUDEDOKRV VRE R FRQWUROH GD RUJDQL]DomR
HVWHMDPFRQVFLHQWHV
௘D GDSROtWLFDDPELHQWDO
௘E GRVDVSHFWRVDPELHQWDLVVLJQL¿FDWLYRVHGRVLPSDFWRVDPELHQWDLVUHDLVRXSRWHQFLDLVDVVRFLDGRV
FRPVHXWUDEDOKR
௘F GD VXD FRQWULEXLomR SDUD D H¿FiFLD GR VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR RV EHQHItFLRV
GHGHVHPSHQKRDPELHQWDOPHOKRUDGR

௘G GDV LPSOLFDo}HV GH QmR HVWDU FRQIRUPH FRP RV UHTXLVLWRV GR VLVWHPD GH JHVWmR DPELHQWDO
LQFOXLQGRRQmRDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVGDRUJDQL]DomR
7.4 Comunicação
7.4.1 Generalidades
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUSURFHVVR V QHFHVViULR V SDUDFRPXQLFDo}HV

LQWHUQDVHH[WHUQDVSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmRDPELHQWDOLQFOXLQGR
௘D VREUHRTXHFRPXQLFDU
௘E TXDQGRFRPXQLFDU
௘F FRPTXHPVHFRPXQLFDU
௘G como comunicar.
$RHVWDEHOHFHUR V VHX V SURFHVVR V GHFRPXQLFDomRDRUJDQL]DomRGHYH
— OHYDUHPFRQVLGHUDomRVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
— DVVHJXUDUTXHDLQIRUPDomRDPELHQWDOFRPXQLFDGDVHMDFRHUHQWHFRPLQIRUPDomRJHUDGDGHQWUR
GRVLVWHPDGHJHVWmRDPELHQWDOHTXHVHMDFRQ¿iYHO
$ RUJDQL]DomR GHYH UHVSRQGHU DV FRPXQLFDo}HV SHUWLQHQWHV UHIHUHQWHV DR VHX VLVWHPD GH JHVWmR
DPELHQWDO
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD FRPR HYLGrQFLD GH VXDV FRPXQLFDo}HV FRPR
apropriado.
7.4.2 Comunicação interna
$RUJDQL]DomRGHYH
௘D FRPXQLFDU LQWHUQDPHQWH DV LQIRUPDo}HV SHUWLQHQWHV SDUD R VLVWHPD GH JHVWmR DPELHQWDO HQWUH
RVGLYHUVRVQtYHLVHIXQo}HVGDRUJDQL]DomRLQFOXLQGRPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDO
FRPRDSURSULDGR
௘E DVVHJXUDUTXHVHX V SURFHVVR V GHFRPXQLFDomRSRVVLELOLWH P TXHTXDOTXHUSHVVRDTXHUHDOL]H

WUDEDOKRVRERFRQWUROHGDRUJDQL]DomRFRQWULEXDSDUDDPHOKRULDFRQWtQXD
7.4.3 Comunicação externa
$RUJDQL]DomRGHYHFRPXQLFDUH[WHUQDPHQWHDVLQIRUPDo}HVSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmR
DPELHQWDOFRPRHVWDEHOHFLGRSHOR V SURFHVVR V GHFRPXQLFDomRGDRUJDQL]DomRHFRPRUHTXHULGR
SRUVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
7.5 Informação documentada
7.5.1 Generalidades
2VLVWHPDGHJHVWmRDPELHQWDOGDRUJDQL]DomRGHYHLQFOXLU
௘D LQIRUPDomRGRFXPHQWDGDUHTXHULGDSRUHVWD1RUPD

௘E LQIRUPDomRGRFXPHQWDGDGHWHUPLQDGDSHODRUJDQL]DomRFRPRVHQGRQHFHVViULDSDUDDH¿FiFLD
GRVLVWHPDGHJHVWmRDPELHQWDO
127$ $ H[WHQVmR GD LQIRUPDomR GRFXPHQWDGD SDUD XP VLVWHPD GH JHVWmR DPELHQWDO SRGH GLIHULU
GHXPDRUJDQL]DomRSDUDRXWUDGHYLGR
— DRSRUWHGDRUJDQL]DomRHVHXWLSRGHDWLYLGDGHVSURFHVVRVSURGXWRVHVHUYLoRV
— jQHFHVVLGDGHGHGHPRQVWUDURDWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
— jFRPSOH[LGDGHGHSURFHVVRVHVXDVLQWHUDo}HV
— jFRPSHWrQFLDGHSHVVRDVTXHUHDOL]DPWUDEDOKRVRERFRQWUROHGDRUJDQL]DomR
7.5.2 Criando e atualizando
$RFULDUHDWXDOL]DULQIRUPDomRGRFXPHQWDGDDRUJDQL]DomRGHYHDVVHJXUDUDSURSULDGRV DV
௘D LGHQWL¿FDomRHGHVFULomR SRUH[HPSORXPWtWXORGDWDDXWRURXQ~PHURGHUHIHUrQFLD
௘E IRUPDWR SRU H[HPSOR OLQJXDJHP YHUVmR GR software JUi¿FRV H PHLR SRU H[HPSOR SDSHO
HOHWU{QLFR
௘F DQiOLVHFUtWLFDHDSURYDomRTXDQWRjDGHTXDomRHVX¿FLrQFLD
7.5.3 Controle de informação documentada
$LQIRUPDomRGRFXPHQWDGDUHTXHULGDSHORVLVWHPDGHJHVWmRDPELHQWDOHSRUHVWD1RUPDGHYHVHU
FRQWURODGDSDUDDVVHJXUDUTXH
௘D HODHVWHMDGLVSRQtYHOHDGHTXDGDSDUDXVRRQGHHTXDQGRIRUQHFHVViULR
௘E HOD HVWHMD SURWHJLGD VX¿FLHQWHPHQWH SRU H[HPSOR FRQWUD SHUGD GH FRQ¿GHQFLDOLGDGH
XVRLPSUySULRRXSHUGDGHLQWHJULGDGH
3DUDRFRQWUROHGHLQIRUPDomRGRFXPHQWDGDDRUJDQL]DomRGHYHDERUGDUDVVHJXLQWHVDWLYLGDGHV
FRPRDSOLFiYHO
— GLVWULEXLomRDFHVVRUHFXSHUDomRHXVR
— DUPD]HQDPHQWRHSUHVHUYDomRLQFOXLQGRSUHVHUYDomRGHOHJLELOLGDGH
— FRQWUROHGHDOWHUDo}HV SRUH[HPSORFRQWUROHGHYHUVmR
— UHWHQomRHGLVSRVLomR
$LQIRUPDomRGRFXPHQWDGDGHRULJHPH[WHUQDGHWHUPLQDGDSHODRUJDQL]DomRFRPRQHFHVViULDSDUD
RSODQHMDPHQWRHRSHUDomRGRVLVWHPDGHJHVWmRDPELHQWDOGHYHVHULGHQWL¿FDGDFRPRDSURSULDGR
HFRQWURODGD
127$ $FHVVR SRGH LPSOLFDU XPD GHFLVmR TXDQWR j SHUPLVVmR SDUD VRPHQWH YHU D LQIRUPDomR
GRFXPHQWDGDRXDSHUPLVVmRHDXWRULGDGHSDUDYHUHDOWHUDUDLQIRUPDomRGRFXPHQWDGD

8 Operação
8.1 Planejamento e controle operacionais
$ RUJDQL]DomR GHYH HVWDEHOHFHU LPSOHPHQWDU FRQWURODU H PDQWHU RV SURFHVVRV QHFHVViULRV SDUD
DWHQGHUDRVUHTXLVLWRVGRVLVWHPDGHJHVWmRDPELHQWDOHSDUDLPSOHPHQWDUDVDo}HVGHWHUPLQDGDV
HPHDR
— HVWDEHOHFHUFULWpULRVRSHUDFLRQDLVSDUDR V SURFHVVR V
— LPSOHPHQWDUFRQWUROHGHSURFHVVR V GHDFRUGRFRPRVFULWpULRVRSHUDFLRQDLV
127$ 2V FRQWUROHV SRGHP LQFOXLU FRQWUROHV GH HQJHQKDULD H SURFHGLPHQWRV 2V FRQWUROHV SRGHP VHU
LPSOHPHQWDGRVVHJXLQGRXPDKLHUDUTXLD SRUH[HPSORHOLPLQDomRVXEVWLWXLomRDGPLQLVWUDWLYD HSRGHPVHU
XVDGRVLQGLYLGXDOPHQWHRXHPFRQMXQWR
$ RUJDQL]DomR GHYH FRQWURODU PXGDQoDV SODQHMDGDV H DQDOLVDU FULWLFDPHQWH DV FRQVHTXrQFLDV GH
PXGDQoDVQmRLQWHQFLRQDLVWRPDQGRDo}HVSDUDPLWLJDUTXDLVTXHUHIHLWRVDGYHUVRVFRPRQHFHVViULR
$RUJDQL]DomRGHYHDVVHJXUDUTXHRVSURFHVVRVWHUFHLUL]DGRV VHMDPFRQWURODGRV RXLQÀXHQFLDGRV

2WLSR HDH[WHQVmR GR FRQWUROH RX GD LQÀXrQFLD DVHUHP DSOLFDGRV DR V SURFHVVR V GHYH P VHU
GH¿QLGRVGHQWURGRVLVWHPDGHJHVWmRDPELHQWDO
&RHUHQWHPHQWHFRPXPDSHUVSHFWLYDGHFLFORGHYLGDDRUJDQL]DomRGHYH
௘D HVWDEHOHFHUFRQWUROHVFRPRDSURSULDGRSDUDDVVHJXUDUTXHR V UHTXLVLWR V DPELHQWDO LV VHMD P

WUDWDGR V QR SURFHVVR GH SURMHWR H GHVHQYROYLPHQWR GR SURGXWR RX GR VHUYLoR FRQVLGHUDQGR
FDGDHVWiJLRGRVHXFLFORGHYLGD
௘E GHWHUPLQDU VHX V UHTXLVLWR V DPELHQWDO LV SDUD D DTXLVLomR GH SURGXWRV H VHUYLoRV FRPR
DSURSULDGR
௘F FRPXQLFDU VHX V UHTXLVLWR V DPELHQWDO LV SHUWLQHQWH V SDUD SURYHGRUHV H[WHUQRV LQFOXLQGR

FRQWUDWDGRV
௘G FRQVLGHUDU D QHFHVVLGDGH GH SURYHU LQIRUPDo}HV VREUH SRWHQFLDLV LPSDFWRV DPELHQWDLV

VLJQL¿FDWLYRVDVVRFLDGRVFRPRWUDQVSRUWHRXHQWUHJDXVRWUDWDPHQWRSyVXVRHGLVSRVLomR¿QDO
GRVVHXVSURGXWRVHVHUYLoRV
$ RUJDQL]DomR GHYH PDQWHU LQIRUPDomR GRFXPHQWDGD QD H[WHQVmR QHFHVViULD SDUD WHU FRQ¿DQoD
GHTXHRVSURFHVVRVVHMDPUHDOL]DGRVFRQIRUPHSODQHMDGRV
8.2 Preparação e resposta a emergências
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUR V SURFHVVR V QHFHVViULR V SDUDSUHSDUDUVH

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$RUJDQL]DomRGHYH
௘D SUHSDUDUVH SDUD UHVSRQGHU SHOR SODQHMDPHQWR GH Do}HV SDUD SUHYHQLU RX PLWLJDU LPSDFWRV
DPELHQWDLVDGYHUVRVGHVLWXDo}HVGHHPHUJrQFLDV
௘E UHVSRQGHUDVLWXDo}HVGHHPHUJrQFLDVUHDLV

௘F WRPDUDo}HVSDUDSUHYHQLURXPLWLJDUDVFRQVHTXrQFLDVGHFRUUHQWHVGHVLWXDo}HVGHHPHUJrQFLD
DSURSULDGDVjPDJQLWXGHGDHPHUJrQFLDHDRSRWHQFLDOLPSDFWRDPELHQWDO
௘G WHVWDUSHULRGLFDPHQWHDVDo}HVGHUHVSRVWDSODQHMDGDVRQGHYLiYHO
௘H SHULRGLFDPHQWHDQDOLVDUFULWLFDPHQWHHUHYLVDUR V SURFHVVR V HDVDo}HVGHUHVSRVWDSODQHMDGDV

HPSDUWLFXODUDSyVDRFRUUrQFLDGHVLWXDo}HVGHHPHUJrQFLDRXWHVWHV
௘I SURYHULQIRUPDo}HVSHUWLQHQWHVHWUHLQDPHQWRUHODFLRQDGRjSUHSDUDomRHUHVSRVWDDHPHUJrQFLDV
FRPR DSURSULDGR SDUD DV SDUWHV LQWHUHVVDGDV SHUWLQHQWHV LQFOXLQGR SHVVRDV TXH UHDOL]DP
WUDEDOKRVRERVHXFRQWUROH
$ RUJDQL]DomR GHYH PDQWHU LQIRUPDomR GRFXPHQWDGD QD H[WHQVmR QHFHVViULD SDUD WHU FRQ¿DQoD
GHTXHR V SURFHVVR V VHMD P UHDOL]DGR V FRQIRUPHSODQHMDGR V
9 Avaliação de desempenho
9.1 Monitoramento, medição, análise e avaliação
9.1.1 Generalidades
$RUJDQL]DomRGHYHPRQLWRUDUPHGLUDQDOLVDUHDYDOLDUVHXGHVHPSHQKRDPELHQWDO
$RUJDQL]DomRGHYHGHWHUPLQDU
௘D RTXHSUHFLVDVHUPRQLWRUDGRHPHGLGR
௘E RV PpWRGRV GH PRQLWRUDPHQWR PHGLomR DQiOLVH H DYDOLDomR FRPR DSOLFiYHO SDUD DVVHJXUDU
UHVXOWDGRVYiOLGRV
௘F RV FULWpULRV SHORV TXDLV D RUJDQL]DomR LUi DYDOLDU VHX GHVHPSHQKR DPELHQWDO H LQGLFDGRUHV
DSURSULDGRV
௘G TXDQGRRPRQLWRUDPHQWRHDPHGLomRGHYHPVHUUHDOL]DGRV
௘H TXDQGRRVUHVXOWDGRVGHPRQLWRUDPHQWRHPHGLomRGHYHPVHUDQDOLVDGRVHDYDOLDGRV
$RUJDQL]DomRGHYHDVVHJXUDUTXHRHTXLSDPHQWRGHPRQLWRUDPHQWRHPHGLomRFDOLEUDGRRXYHUL¿FDGR
pXVDGRHPDQWLGRFRQIRUPHDSURSULDGR
$RUJDQL]DomRGHYHDYDOLDUVHXGHVHPSHQKRDPELHQWDOHDH¿FiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
$RUJDQL]DomRGHYHFRPXQLFDULQWHUQDHH[WHUQDPHQWHDVLQIRUPDo}HVSHUWLQHQWHVVREUHRGHVHPSHQKR
DPELHQWDO FRPR LGHQWL¿FDGR HP VHX V SURFHVVR V GH FRPXQLFDomR H FRPR UHTXHULGR SRU VHXV
UHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD DSURSULDGD FRPR HYLGrQFLD GH PRQLWRUDPHQWR
PHGLomRDQiOLVHHUHVXOWDGRVGDDYDOLDomR
9.1.2 Avaliação do atendimento aos requisitos legais e outros requisitos
$RUJDQL]DomRGHYH HVWDEHOHFHULPSOHPHQWDU HPDQWHUR V SURFHVVR V QHFHVViULR V SDUD DYDOLDU

RDWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

$RUJDQL]DomRGHYH
௘D GHWHUPLQDUDIUHTXrQFLDFRPTXHRDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVVHUiDYDOLDGR
௘E DYDOLDURDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHWRPDUDo}HVVHQHFHVViULR
௘F PDQWHURFRQKHFLPHQWRHRHQWHQGLPHQWRGDVLWXDomRGRDWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLV
e outros requisitos.
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD FRPR HYLGrQFLD GR UHVXOWDGR GD DYDOLDomR GR
DWHQGLPHQWRVDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
9.2 Auditoria interna
9.2.1 Generalidades
$RUJDQL]DomRGHYHFRQGX]LUDXGLWRULDVLQWHUQDVDLQWHUYDORVSODQHMDGRVSDUDSURYHULQIRUPDomRVREUH
VHRVLVWHPDGHJHVWmRDPELHQWDO
௘D HVWiFRQIRUPHFRP
௘ RVUHTXLVLWRVGDSUySULDRUJDQL]DomRSDUDRVHXVLVWHPDGHJHVWmRDPELHQWDO
௘ RVUHTXLVLWRVGHVWD1RUPD
௘E HVWiLPSOHPHQWDGRHPDQWLGRH¿FD]PHQWH
9.2.2 Programa de auditoria interna
$RUJDQL]DomRGHYHHVWDEHOHFHULPSOHPHQWDUHPDQWHUSURJUDPD V GHDXGLWRULDLQWHUQDLQFOXLQGRD
IUHTXrQFLDPpWRGRVUHVSRQVDELOLGDGHVUHTXLVLWRVSDUDSODQHMDUHSDUDUHODWDUVXDVDXGLWRULDVLQWHUQDV
$R HVWDEHOHFHU R SURJUDPD GH DXGLWRULD LQWHUQD D RUJDQL]DomR GHYH OHYDU HP FRQVLGHUDomR
D LPSRUWkQFLD DPELHQWDO GRV SURFHVVRV FRQFHUQHQWHV DV PXGDQoDV TXH DIHWDP D RUJDQL]DomR
HRVUHVXOWDGRVGHDXGLWRULDVDQWHULRUHV
$RUJDQL]DomRGHYH
௘D GH¿QLURVFULWpULRVGHDXGLWRULDHRHVFRSRSDUDFDGDDXGLWRULD
௘E VHOHFLRQDU DXGLWRUHV H FRQGX]LU DXGLWRULDV SDUD DVVHJXUDU D REMHWLYLGDGH H D LPSDUFLDOLGDGH

GRSURFHVVRGHDXGLWRULD
௘F DVVHJXUDUTXHRVUHVXOWDGRVGDVDXGLWRULDVVHMDPUHODWDGRVSDUDDJHUrQFLDSHUWLQHQWH
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDFRPRHYLGrQFLDGDLPSOHPHQWDomRGRSURJUDPD
GHDXGLWRULDHGRVUHVXOWDGRVGDDXGLWRULD
9.3 Análise crítica pela direção
$$OWD'LUHomRGHYHDQDOLVDUFULWLFDPHQWHRVLVWHPDGHJHVWmRDPELHQWDOGDRUJDQL]DomRDLQWHUYDORV
SODQHMDGRVSDUDDVVHJXUDUVXDFRQWtQXDDGHTXDomRVX¿FLrQFLDHH¿FiFLD

$DQiOLVHFUtWLFDSHODGLUHomRGHYHFRQVLGHUDU
௘D DVLWXDomRGHDo}HVSURYHQLHQWHVGHDQiOLVHVFUtWLFDVDQWHULRUHVSHODGLUHomR
௘E PXGDQoDVHP
௘ TXHVW}HVLQWHUQDVHH[WHUQDVTXHVHMDPSHUWLQHQWHVSDUDRVLVWHPDGHJHVWmRDPELHQWDO
௘ QHFHVVLGDGHVHH[SHFWDWLYDVGDVSDUWHVLQWHUHVVDGDVLQFOXLQGRRVUHTXLVLWRVOHJDLVHRXWURV
UHTXLVLWRV
௘ VHXVDVSHFWRVDPELHQWDLVVLJQL¿FDWLYRV
௘ ULVFRVHRSRUWXQLGDGHV
௘F H[WHQVmRQDTXDORVREMHWLYRVDPELHQWDLVIRUDPDOFDQoDGRV
௘G LQIRUPDo}HVVREUHRGHVHPSHQKRDPELHQWDOGDRUJDQL]DomRLQFOXLQGRWHQGrQFLDVUHODWLYDVD
௘ QmRFRQIRUPLGDGHVHDo}HVFRUUHWLYDV
௘ UHVXOWDGRVGHPRQLWRUDPHQWRHPHGLomR
௘ DWHQGLPHQWRDRVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
௘ UHVXOWDGRVGHDXGLWRULDV
௘H DVX¿FLrQFLDGHUHFXUVRV
௘I FRPXQLFDomR }HV SHUWLQHQWH V GDVSDUWHVLQWHUHVVDGDVLQFOXLQGRUHFODPDo}HV
௘J RSRUWXQLGDGHVSDUDPHOKRULDFRQWtQXD
$VVDtGDVGDDQiOLVHFUtWLFDSHODGLUHomRGHYHPLQFOXLU
— FRQFOXV}HVVREUHDFRQWtQXDDGHTXDomRVX¿FLrQFLDHH¿FiFLDGRVLVWHPDGHJHVWmRDPELHQWDO
— GHFLV}HVUHODFLRQDGDVjVRSRUWXQLGDGHVSDUDPHOKRULDFRQWtQXD
— GHFLV}HVUHODFLRQDGDVDTXDOTXHUQHFHVVLGDGHGHPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDO
LQFOXLQGRUHFXUVRV
— Do}HVVHQHFHVViULDVTXDQGRQmRIRUHPDOFDQoDGRVRVREMHWLYRVDPELHQWDLV
— RSRUWXQLGDGHVSDUDPHOKRUDUDLQWHJUDomRGRVLVWHPDGHJHVWmRDPELHQWDOFRPRXWURVSURFHVVRV
GHQHJyFLRVVHQHFHVViULR
— TXDOTXHULPSOLFDomRSDUDRGLUHFLRQDPHQWRHVWUDWpJLFRGDRUJDQL]DomR
$ RUJDQL]DomR GHYH UHWHU LQIRUPDomR GRFXPHQWDGD FRPR HYLGrQFLD GRV UHVXOWDGRV GDV DQiOLVHV
FUtWLFDVSHODGLUHomR

10 Melhoria
10.1 Generalidades
$ RUJDQL]DomR GHYH GHWHUPLQDU RSRUWXQLGDGHV SDUD PHOKRULD YHU H H LPSOHPHQWDU
DVDo}HVQHFHVViULDVSDUDDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVSHORVHXVLVWHPDGHJHVWmRDPELHQWDO
10.2 Não conformidade e ação corretiva
$RRFRUUHUXPDQmRFRQIRUPLGDGHDRUJDQL]DomRGHYH
௘D UHDJLUjQmRFRQIRUPLGDGHHFRPRDSOLFiYHO
௘ WRPDUDomRSDUDFRQWUROiODHFRUULJLOD
௘ OLGDUFRPDVFRQVHTXrQFLDVLQFOXLQGRPLWLJDULPSDFWRVDPELHQWDLVDGYHUVRV
௘E DYDOLDU D QHFHVVLGDGH GH XPD DomR SDUD HOLPLQDU DV FDXVDV GD QmR FRQIRUPLGDGH D ¿P
GHTXHHODQmRVHUHSLWDRXRFRUUDHPRXWUROXJDU
௘ DQDOLVDQGRFULWLFDPHQWHDQmRFRQIRUPLGDGH
௘ GHWHUPLQDQGRDVFDXVDVGDQmRFRQIRUPLGDGH
௘ GHWHUPLQDQGR VH QmR FRQIRUPLGDGHV VLPLODUHV H[LVWHP RX VH SRGHULDP SRWHQFLDOPHQWH
RFRUUHU
௘F LPSOHPHQWDUTXDOTXHUDomRQHFHVViULD
௘G DQDOLVDUFULWLFDPHQWHDH¿FiFLDGHTXDOTXHUDomRFRUUHWLYDWRPDGD
௘H UHDOL]DUPXGDQoDVQRVLVWHPDGHJHVWmRDPELHQWDOVHQHFHVViULR
$V Do}HV FRUUHWLYDV GHYHP VHU DSURSULDGDV j VLJQL¿FkQFLD GRV HIHLWRV GDV QmR FRQIRUPLGDGHV
HQFRQWUDGDVLQFOXLQGRR V LPSDFWR V DPELHQWDO LV
$RUJDQL]DomRGHYHUHWHULQIRUPDomRGRFXPHQWDGDFRPRHYLGrQFLD
— GDQDWXUH]DGDVQmRFRQIRUPLGDGHVHTXDLVTXHUDo}HVVXEVHTXHQWHVWRPDGDV
— GRVUHVXOWDGRVGHTXDOTXHUDomRFRUUHWLYD
10.3 Melhoria contínua
$RUJDQL]DomRGHYHPHOKRUDUFRQWLQXDPHQWHDDGHTXDomRVX¿FLrQFLDHH¿FiFLDGRVLVWHPDGHJHVWmR
DPELHQWDOSDUDDXPHQWDURGHVHPSHQKRDPELHQWDO

Anexo A
LQIRUPDWLYR
Orientações para uso desta Norma
A.1 Generalidades
$V LQIRUPDo}HV H[SOLFDWLYDV IRUQHFLGDV QHVWH $QH[R WrP SRU REMHWLYR SUHYHQLU XPD LQWHUSUHWDomR
HUU{QHDGRVUHTXLVLWRVFRQWLGRVQHVWD1RUPD(PERUDHVWDVLQIRUPDo}HVUH¿UDPVHHVHMDPFRHUHQWHV
FRPHVWHVUHTXLVLWRVQmRVHSUHWHQGHDGLFLRQDUVXEWUDLURXGHIRUPDDOJXPDDOWHUDUHVWHVUHTXLVLWRV
2VUHTXLVLWRVGHVWD1RUPDSUHFLVDPVHUYLVWRVSRUXPDSHUVSHFWLYDVLVWHPiWLFDRXKROtVWLFD&RQYpP
TXHRXVXiULRQmROHLDXPDIUDVHRXVHomRHVSHFt¿FDGHVWD1RUPDLVRODGDGHRXWUDVVHo}HV+iXPD
LQWHUUHODomRHQWUHRVUHTXLVLWRVHPDOJXPDVVHo}HVHRVUHTXLVLWRVHPRXWUDVVHo}HV3RUH[HPSOR
TXHDRUJDQL]DomRSUHFLVDHQWHQGHUDUHODomRHQWUHRFRPSURPHWLPHQWRFRPDVXDSROtWLFDDPELHQWDO
HRVUHTXLVLWRVTXHVmRHVSHFL¿FDGRVHPRXWUDVVHo}HV
$ JHVWmR GH PXGDQoD p XPD SDUWH LPSRUWDQWH GD PDQXWHQomR GR VLVWHPD GH JHVWmR DPELHQWDO
TXHDVVHJXUDTXHDRUJDQL]DomRSRGHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmR
DPELHQWDO FRQWLQXDPHQWH $ JHVWmR GH PXGDQoDV p DERUGDGD HP YiULRV UHTXLVLWRV GHVWD 1RUPD
LQFOXLQGR
— DPDQXWHQomRGRVLVWHPDGHJHVWmRDPELHQWDO YHU
— RVDVSHFWRVDPELHQWDLV YHU
— DFRPXQLFDomRLQWHUQD YHU
— RFRQWUROHRSHUDFLRQDO YHU
— RSURJUDPDGHDXGLWRULDLQWHUQD YHU H
— DDQiOLVHFUtWLFDSHODGLUHomR YHU
&RPRSDUWHGDJHVWmRGHPXGDQoDVFRQYpPTXHRUJDQL]DomRDERUGHPXGDQoDVSODQHMDGDVHQmR
SODQHMDGDV SDUD DVVHJXUDU TXH DV FRQVHTXrQFLDV QmR LQWHQFLRQDLV GHVWDV PXGDQoDV QmR WHQKDP
HIHLWRQHJDWLYRQRVUHVXOWDGRVSUHWHQGLGRVGRVLVWHPDGHJHVWmRDPELHQWDO([HPSORVGHPXGDQoDV
LQFOXHP
— PXGDQoDVSODQHMDGDVHPSURGXWRVSURFHVVRVRSHUDo}HVHTXLSDPHQWRVRXLQVWDODo}HV
— PXGDQoDGHIXQFLRQiULRVRXSURYHGRUHVH[WHUQRVLQFOXLQGRFRQWUDWDGRV
— QRYD LQIRUPDomR UHODFLRQDGD DRV DVSHFWRV DPELHQWDLV LPSDFWRV DPELHQWDLV H WHFQRORJLDV

UHODFLRQDGDV
— PXGDQoDVHPUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

A.2 Esclarecimento da estrutura e terminologia

$ HVWUXWXUD GH VHo}HV DVVLP FRPR DOJXPDV WHUPLQRORJLDV GHVWD 1RUPD IRUDP DOWHUDGDV
SDUDPHOKRUDURDOLQKDPHQWRFRPRXWUDVQRUPDVGHVLVWHPDVGHJHVWmR1mRKiHQWUHWDQWRUHTXLVLWR
QHVWD 1RUPD SDUD VXD HVWUXWXUD GH VHomR RX WHUPLQRORJLD D VHU DSOLFDGR j GRFXPHQWDomR GR
VLVWHPDGHJHVWmRDPELHQWDOGHXPDRUJDQL]DomR1mRKiUHTXLVLWRSDUDVXEVWLWXLURVWHUPRVXVDGRV
SRUXPDRUJDQL]DomRSHORVWHUPRVXVDGRVQHVWD1RUPD$VRUJDQL]Do}HVSRGHPHVFROKHUXVDUWHUPRV
DSURSULDGRV DRV VHXV QHJyFLRV FRPR SRU H[HPSOR ³UHJLVWURV´ ³GRFXPHQWDomR´ RX ³SURWRFRORV´
HPYH]GH³LQIRUPDomRGRFXPHQWDGD´
A.3 Esclarecimento de conceitos

$OpP GRV WHUPRV H GH¿QLo}HV DSUHVHQWDGRV QD 6HomR p IRUQHFLGR DEDL[R HVFODUHFLPHQWR
GRVFRQFHLWRVVHOHFLRQDGRVSDUDHYLWDUPDOHQWHQGLGRV
— 1HVWD1RUPDRXVRGDSDODYUD³TXDOTXHU´LPSOLFDVHOHomRRXHVFROKD
— $VSDODYUDV³DSURSULDGR´H³DSOLFiYHO´QmRVmRLQWHUFDPELiYHLV³$SURSULDGR´VLJQL¿FDDGHTXDGR
SDUD H LPSOLFD DOJXP JUDX GH OLEHUGDGH HQTXDQWR ³DSOLFiYHO´ VLJQL¿FD SHUWLQHQWH RX SRVVtYHO
GHVHDSOLFDUHLPSOLFDTXHSRGHVHUIHLWRSUHFLVDVHUIHLWR
— $ SDODYUD ³FRQVLGHUDU´ VLJQL¿FD TXH p QHFHVViULR SHQVDU VREUH R WySLFR PDV HVWH SRGH VHU
H[FOXtGR HQTXDQWR ³OHYDU HP FRQVLGHUDomR´ VLJQL¿FD TXH p QHFHVViULR SHQVDU VREUH R WySLFR
PDVHVWHQmRpSRVVtYHOVHUH[FOXtGR
— ³&RQWtQXD´ LQGLFD GXUDomR TXH RFRUUH SRU XP SHUtRGR GH WHPSR PDV FRP LQWHUYDORV GH LQWHU
UXSomR GLIHUHQWHGH³FRQWLQXDGD´TXHLQGLFDGXUDomRVHPLQWHUUXSomR ³&RQWtQXD´pSRUWDQWR
DSDODYUDDSURSULDGDSDUDXVRTXDQGRVHUHIHUHQFLDDPHOKRULD
— 1HVWD 1RUPD D SDODYUD ³HIHLWR´ p XVDGD SDUD GHVFUHYHU R UHVXOWDGR GD PXGDQoD SDUD
D RUJDQL]DomR $ H[SUHVVmR ³LPSDFWR DPELHQWDO´ UHIHUHVH HVSHFL¿FDPHQWH DRV UHVXOWDGRV
GDPXGDQoDSDUDRPHLRDPELHQWH
— 2 YHUER ³DVVHJXUDU´ VLJQL¿FD TXH D UHVSRQVDELOLGDGH SRGH VHU GHOHJDGD PDV QmR
DUHVSRQVDELOL]DomRSRUSUHVWDUFRQWDV
— 1HVWD1RUPDXVDVHRWHUPR³SDUWHLQWHUHVVDGD´RWHUPR³stakeholder´pXPVLQ{QLPRHUHSUH
senta o mesmo conceito.
(VWD 1RUPD XVD DOJXPDV WHUPLQRORJLDV QRYDV 8PD EUHYH H[SOLFDomR p GDGD DEDL[R SDUD DX[LOLDU
WDQWRQRYRVXVXiULRVTXDQWRDTXHOHVTXHXVDUDPDVHGLo}HVDQWHULRUHVGHVWD1RUPD
— $ H[SUHVVmR ³REULJDo}HV GH FXPSULPHQWR´ VXEVWLWXL D H[SUHVVmR ³UHTXLVLWRV OHJDLV H RXWURV

UHTXLVLWRVVXEVFULWRVSHODRUJDQL]DomR´XVDGDQDVHGLo}HVDQWHULRUHVGHVWD1RUPD(VVDQRYD
H[SUHVVmRQmRGLIHUHGDTXHODGDHGLomRDQWHULRU
NOTA BRASILEIRA 3DUD RV HIHLWRV GHVWD 1RUPD QR %UDVLO R WHUPR DGRWDGR p ³UHTXLVLWRV OHJDLV
HRXWURVUHTXLVLWRV´RTXDOpXWLOL]DGRDRORQJRGHVWHWH[WR
— ³,QIRUPDomRGRFXPHQWDGD´VXEVWLWXLRVVXEVWDQWLYRV³GRFXPHQWDomR´³GRFXPHQWRV´H³UHJLVWURV´
XVDGRV HP HGLo}HV DQWHULRUHV GHVWD 1RUPD 3DUD GLVWLQJXLU D LQWHQomR GR WHUPR JHQpULFR

³LQIRUPDomR GRFXPHQWDGD´ HVWD 1RUPD DJRUD XVD D IUDVH ³UHWHU LQIRUPDomR GRFXPHQWDGD
FRPR HYLGrQFLD GH´ SDUD VLJQL¿FDU UHJLVWURV H ³PDQWHU LQIRUPDomR GRFXPHQWDGD´ VLJQL¿FD
GRFXPHQWDomR TXH QmR p XP UHJLVWUR$ H[SUHVVmR ³FRPR HYLGrQFLD GH´ QmR p XP UHTXLVLWR
SDUDDWHQGHUDRVUHTXLVLWRVOHJDLVFRPSUREDWyULRVVXDLQWHQomRpDSHQDVLQGLFDUDQHFHVVLGDGH
GHUHWHUHYLGrQFLDVREMHWLYDV
— $ H[SUHVVmR ³SURYHGRU H[WHUQR´ VLJQL¿FD XPD RUJDQL]DomR IRUQHFHGRUD H[WHUQD LQFOXLQGR

FRQWUDWDGRV TXHSURYrXPSURGXWRRXXPVHUYLoR
— $PXGDQoDGH³LGHQWL¿FDU´SRU³GHWHUPLQDUÉXVFDDKDUPRQL]DomRFRPDWHUPLQRORJLDSDGURQL]DGD
GHVLVWHPDGHJHVWmR2YHUER³GHWHUPLQDU´LPSOLFDXPSURFHVVRGHGHVFREHUWDTXHUHVXOWDHP
FRQKHFLPHQWR$LQWHQomRQmRGLIHUHGDVHGLo}HVDQWHULRUHV
— $ H[SUHVVmR ³UHVXOWDGR SUHWHQGLGR´ VLJQL¿FD DTXLOR TXH D RUJDQL]DomR SUHWHQGH DOFDQoDU FRP
DLPSOHPHQWDomRGHVHXVLVWHPDGHJHVWmRDPELHQWDO2VPtQLPRVUHVXOWDGRVSUHWHQGLGRVLQFOXHP
DXPHQWRGRGHVHPSHQKRDPELHQWDODWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVHDOFDQFH
GRVREMHWLYRVDPELHQWDLV$VRUJDQL]Do}HVSRGHPGH¿QLUUHVXOWDGRVSUHWHQGLGRVDGLFLRQDLVSDUD
VHXV VLVWHPDV GH JHVWmR DPELHQWDO 3RU H[HPSOR FRHUHQWHPHQWH FRP VHX FRPSURPLVVR FRP
DSURWHomRDPELHQWDOXPDRUJDQL]DomRSRGHHVWDEHOHFHUXPUHVXOWDGRSUHWHQGLGRSDUDWUDEDOKDU
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A.4 Contexto da organização
A.4.1 Entendendo a organização e seu contexto

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A.4.2 Entendendo as necessidades e expectativas de partes interessadas
eHVSHUDGRTXHXPDRUJDQL]DomRJDQKHXPDFRPSUHHQVmRJHUDO RXVHMDGHDOWRQtYHOQmRGHWDOKDGD
das necessidades e expectativas expressas dessas partes interessadas internas e externas que
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as partes interessadas.
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A.4.4 Sistema de gestão ambiental
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A.5 Liderança
A.5.1 Liderança e comprometimento
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A.5.2 Política ambiental
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A.5.3 Papéis, responsabilidades e autoridades organizacionais
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A.6 Planejamento
A.6.1 Ações para abordar riscos e oportunidades
A.6.1.1 Generalidades
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considere:
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A.6.1.2 Aspectos ambientais
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RXPRGL¿FDGRV&RQYpPTXHRPpWRGRXVDGRFRQVLGHUHFRQGLo}HVQRUPDLVHDQRUPDLVGHRSHUDomR
FRQGLo}HV GH GHVOLJDPHQWR H LQLFLDOL]DomR EHP FRPR VLWXDo}HV GH HPHUJrQFLD UD]RDYHOPHQWH
SUHYLVtYHLV LGHQWL¿FDGDV HP &RQYpP TXH VHMD SUHVWDGD DWHQomR jV RFRUUrQFLDV DQWHULRUHV
GH VLWXDo}HV GH HPHUJrQFLD 3DUD LQIRUPDomR VREUH DVSHFWRV DPELHQWDLV FRPR SDUWH GD JHVWmR
GHPXGDQoDYHU6HomR$
8PDRUJDQL]DomRQmRWHPTXHFRQVLGHUDUFDGDSURGXWRFRPSRQHQWHRXPDWpULDSULPDLQGLYLGXDOPHQWH
SDUD GHWHUPLQDU H DYDOLDU VHXV DVSHFWRV DPELHQWDLV HOD SRGH DJUXSDU H FDWHJRUL]DU DWLYLGDGHV
SURGXWRVHVHUYLoRVTXDQGRHOHVWLYHUHPFDUDFWHUtVWLFDVFRPXQV
1DGHWHUPLQDomRGHVHXVDVSHFWRVDPELHQWDLVDRUJDQL]DomRSRGHFRQVLGHUDU
௘D HPLVV}HVSDUDRDU
௘E ODQoDPHQWRVHPiJXD
௘F ODQoDPHQWRVHPWHUUD
௘G XVRGHPDWpULDVSULPDVHUHFXUVRVQDWXUDLV
௘H XVRGHHQHUJLD
௘I HPLVVmRGHHQHUJLD SRUH[HPSORFDORUUDGLDomRYLEUDomR UXtGR HOX]
௘J JHUDomRGHUHMHLWRHRXVXESURGXWRV
௘K XVRGRHVSDoR
$OpPGRVDVSHFWRVDPELHQWDLVTXHSRGHPVHUFRQWURODGRVGLUHWDPHQWHXPDRUJDQL]DomRGHWHUPLQD
VH Ki DVSHFWRV DPELHQWDLV TXH HOD SRGH LQÀXHQFLDU (VWHV SRGHP VHU UHODFLRQDGRV FRP SURGXWRV
H VHUYLoRV XWLOL]DGRV SHOD RUJDQL]DomR TXH VmR IRUQHFLGRV SRU RXWURV EHP FRPR SURGXWRV
HVHUYLoRVTXHHODIRUQHFHDRXWURVLQFOXLQGRDTXHOHVDVVRFLDGRVFRPSURFHVVR V WHUFHLUL]DGR V
&RPUHODomRjTXHOHVTXHXPDRUJDQL]DomRIRUQHFHDRXWURVHODSRGHWHULQÀXrQFLDOLPLWDGDQRXVR
HWUDWDPHQWRSyVXVRGRVSURGXWRVHVHUYLoRV(PWRGDVDVFLUFXQVWkQFLDVHQWUHWDQWRpDRUJDQL]DomR
TXHGHWHUPLQDDH[WHQVmRGHFRQWUROHTXHHODpFDSD]GHH[HUFHURVDVSHFWRVDPELHQWDLVTXHHOD
SRGHLQÀXHQFLDUHDH[WHQVmRSDUDRVTXDLVHODHVFROKHH[HUFHUWDOLQÀXrQFLD

&RQYpP TXH VHMDP FRQVLGHUDGRV RV DVSHFWRV DPELHQWDLV UHODFLRQDGRV jV DWLYLGDGHV SURGXWRV
HVHUYLoRVGDRUJDQL]DomRFRPR
— SURMHWRHGHVHQYROYLPHQWRGHVXDVLQVWDODo}HVSURFHVVRVSURGXWRVHVHUYLoRV
— DTXLVLomRGHPDWpULDVSULPDVLQFOXLQGRH[WUDomR
— SURFHVVRVRSHUDFLRQDLVRXGHIDEULFDomRLQFOXLQGRRDUPD]HQDPHQWR
— RSHUDomRHPDQXWHQomRGHLQVWDODo}HVUHFXUVRVRUJDQL]DFLRQDLVHLQIUDHVWUXWXUD
— GHVHPSHQKRDPELHQWDOHSUiWLFDVGHSURYHGRUHVH[WHUQRV
— WUDQVSRUWHGHSURGXWRVHSUHVWDomRGHVHUYLoRVLQFOXLQGRDHPEDODJHP
— DUPD]HQDPHQWRXVRHWUDWDPHQWRSyVXVRGRVSURGXWRV
— JHVWmRGHUHMHLWRVLQFOXLQGRDUHXWLOL]DomRUHFXSHUDomRUHFLFODJHPHGLVSRVLomR
1mR Ki XP PpWRGR ~QLFR SDUD GHWHUPLQDU DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV HQWUHWDQWR FRQYpP
TXHRPpWRGRHRFULWpULRXWLOL]DGRVIRUQHoDPUHVXOWDGRVFRHUHQWHV$RUJDQL]DomRHVWDEHOHFHRFULWpULR
SDUD GHWHUPLQDU VHXV DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV &ULWpULRV DPELHQWDLV VmR FULWpULRV EiVLFRV
HPtQLPRVSDUDDDYDOLDomRGRVDVSHFWRVDPELHQWDLV2FULWpULRSRGHHVWDUUHODFLRQDGRFRPRDVSHFWR
DPELHQWDO SRU H[HPSOR WLSR WDPDQKR IUHTXrQFLD RX R LPSDFWR DPELHQWDO SRU H[HPSOR HVFDOD
VHYHULGDGHGXUDomRH[SRVLomR 2XWURFULWpULRSRGHWDPEpPVHUXVDGR8PDVSHFWRDPELHQWDOSRGH
QmRVHUVLJQL¿FDWLYRTXDQGRVHFRQVLGHUDVRPHQWHFULWpULRDPELHQWDO(OHSRGHHQWUHWDQWRDOFDQoDU
RX H[FHGHU R OLPLWH GHWHUPLQDGR GH VLJQL¿FkQFLD TXDQGR RXWURV FULWpULRV VmR FRQVLGHUDGRV (VWHV
RXWURVFULWpULRVSRGHPLQFOXLUTXHVW}HVRUJDQL]DFLRQDLVEHPFRPRUHTXLVLWRVOHJDLVRXSUHRFXSDo}HV
GH SDUWHV LQWHUHVVDGDV (VWHV RXWURV FULWpULRV QmR VmR LQWHQFLRQDOPHQWH XVDGRV SDUD UHEDL[DU
XPDVSHFWRTXHpVLJQL¿FDWLYRFRPEDVHQRVHXLPSDFWRDPELHQWDO
$VLJQL¿FkQFLDGRDVSHFWRDPELHQWDOSRGHUHVXOWDUHPXPRXPDLVLPSDFWRVDPELHQWDLVVLJQL¿FDWLYRV
HSRGHSRUWDQWRUHVXOWDUHPULVFRVHRSRUWXQLGDGHVTXHQHFHVVLWDPVHUDERUGDGRVSDUDDVVHJXUDU
TXHDRUJDQL]DomRSRVVDDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmRDPELHQWDO
A.6.1.3 Requisitos legais e outros requisitos
$RUJDQL]DomRGHWHUPLQDHPXPQtYHOVX¿FLHQWHGHGHWDOKHRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
LGHQWL¿FDGRV HP TXH VmR DSOLFiYHLV DRV VHXV DVSHFWRV DPELHQWDLV H FRPR HOHV VH DSOLFDP
jRUJDQL]DomR2VUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRVLQFOXHPUHTXLVLWRVOHJDLVTXHXPDRUJDQL]DomR
WHPGHFXPSULUHRXWURVUHTXLVLWRVTXHDRUJDQL]DomRWHPGHFXPSULURXRSWDSRUFXPSULU
5HTXLVLWRV OHJDLV PDQGDWyULRV UHODFLRQDGRV DRV DVSHFWRV DPELHQWDLV GH XPD RUJDQL]DomR SRGHP
LQFOXLUVHDSOLFiYHO
௘D UHTXLVLWRVGHRUJDQL]Do}HVJRYHUQDPHQWDLVRXRXWUDVDXWRULGDGHVSHUWLQHQWHV
௘E OHLVHUHJXODPHQWRVLQWHUQDFLRQDLVQDFLRQDLVHORFDLV
௘F UHTXLVLWRVHVSHFL¿FDGRVHPSHUPLVV}HVOLFHQoDVRXRXWUDVIRUPDVGHDXWRUL]DomR
௘G RUGHQVUHJUDVRXRULHQWDo}HVGHDJrQFLDVUHJXODPHQWDGRUDV
௘H VHQWHQoDVGHWULEXQDLVRXyUJmRVDGPLQLVWUDWLYRV

5HTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV WDPEpP LQFOXHP RXWURV UHTXLVLWRV GH SDUWHV LQWHUHVVDGDV
UHODFLRQDGRV FRP VHX VLVWHPD GH JHVWmR DPELHQWDO TXH D RUJDQL]DomR WHP GH FXPSULU RX RSWD
SRUFXPSULU(VWHVSRGHPLQFOXLUVHDSOLFiYHO
— DFRUGRVFRPJUXSRVFRPXQLWiULRVRXRUJDQL]Do}HVQmRJRYHUQDPHQWDLV
— DFRUGRVFRPDXWRULGDGHVS~EOLFDVRXFOLHQWHV
— UHTXLVLWRVRUJDQL]DFLRQDLV
— SULQFtSLRVYROXQWiULRVRXFyGLJRVGHSUiWLFDV
URWXODJHPYROXQWiULDRXFRPSURPLVVRVDPELHQWDLV
— REULJDo}HVGHFRUUHQWHVGHDFRUGRVFRQWUDWXDLVFRPDRUJDQL]DomR
— normas organizacionais ou industriais pertinentes.
A.6.1.4 Planejamento de ações
$ RUJDQL]DomR SODQHMD QR DOWR QtYHO DV Do}HV TXH WrP GH VHU WRPDGDV GHQWUR GR VLVWHPD
GH JHVWmR DPELHQWDO SDUD DERUGDU VHXV DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV VHXV UHTXLVLWRV OHJDLV
HRXWURVUHTXLVLWRVHRVULVFRVHRSRUWXQLGDGHVLGHQWL¿FDGRVHPTXHVmRSULRULGDGHVSDUDTXH
DRUJDQL]DomRDOFDQFHRVUHVXOWDGRVSUHWHQGLGRVGRVHXVLVWHPDGHJHVWmRDPELHQWDO
2SODQHMDPHQWRGHDo}HVSRGHLQFOXLURHVWDEHOHFLPHQWRGHREMHWLYRVDPELHQWDLV YHU RXSRGH

VHULQFRUSRUDGRHPRXWURSURFHVVRGRVLVWHPDGHJHVWmRDPELHQWDOLQGLYLGXDOPHQWHRXHPFRQMXQWR
$OJXPDVDo}HVSRGHPVHUDERUGDGDVDWUDYpVGHRXWURVVLVWHPDVGHJHVWmRFRPRDTXHOHVUHODFLRQDGRV
j VHJXUDQoD H VD~GH RFXSDFLRQDO RX FRQWLQXLGDGH GH QHJyFLR RX SRU PHLR GH RXWURV SURFHVVRV
GHQHJyFLRUHODFLRQDGRVjJHVWmRGHULVFRJHVWmR¿QDQFHLUDRXJHVWmRGHUHFXUVRVKXPDQRV
$RFRQVLGHUDUVXDVRSo}HVWHFQROyJLFDVFRQYpPTXHXPDRUJDQL]DomRFRQVLGHUHRXVRGDPHOKRU
WpFQLFD GLVSRQtYHO RQGH IRU HFRQRPLFDPHQWH YLiYHO FRP FXVWR HIHWLYR H MXOJDPHQWR DSURSULDGR
,VWRQmRSUHWHQGHLPSOLFDUTXHDVRUJDQL]Do}HVVHMDPREULJDGDVDXWLOL]DUPHWRGRORJLDVGHFRQWDELOLGDGH
GHFXVWRDPELHQWDO
A.6.2 Objetivos ambientais e planejamento para alcançá-los
$ $OWD 'LUHomR SRGH HVWDEHOHFHU REMHWLYRV DPELHQWDLV DR QtYHO HVWUDWpJLFR WiWLFR RX RSHUDFLRQDO
2QtYHOHVWUDWpJLFRLQFOXLRVPDLVDOWRVQtYHLVGDRUJDQL]DomRHRVREMHWLYRVDPELHQWDLVSRGHPVHU
DSOLFiYHLVDWRGDDRUJDQL]DomR2VQtYHLVWiWLFRVHRSHUDFLRQDLVSRGHPLQFOXLUREMHWLYRVDPELHQWDLV
SDUDXQLGDGHVRXIXQo}HVHVSHFt¿FDVGHQWURGDRUJDQL]DomRHFRQYpPTXHVHMDPFRPSDWtYHLVFRP
RVHXGLUHFLRQDPHQWRHVWUDWpJLFR
&RQYpP TXH RV REMHWLYRV DPELHQWDLV VHMDP FRPXQLFDGRV jV SHVVRDV TXH UHDOL]DP WUDEDOKRV VRE
RFRQWUROHGDRUJDQL]DomRTXHWrPDFDSDFLGDGHGHLQÀXHQFLDURDOFDQFHGRVREMHWLYRVDPELHQWDLV
2 UHTXLVLWR SDUD ³OHYDU HP FRQVLGHUDomR DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV´ QmR VLJQL¿FD
TXH XP REMHWLYR DPELHQWDO WHQKD TXH VHU HVWDEHOHFLGR SDUD FDGD DVSHFWR DPELHQWDO VLJQL¿FDWLYR
HQWUHWDQWRHVWHVWrPDOWDSULRULGDGHQRHVWDEHOHFLPHQWRGRVREMHWLYRVDPELHQWDLV
³&RHUHQWHPHQWH FRP D SROtWLFD DPELHQWDO´ VLJQL¿FD TXH RV REMHWLYRV DPELHQWDLV VmR DPSODPHQWH
DOLQKDGRV H KDUPRQL]DGRV FRP RV FRPSURPLVVRV IHLWRV SHOD $OWD 'LUHomR QD SROtWLFD DPELHQWDO
LQFOXLQGRRFRPSURPHWLPHQWRFRPDPHOKRULDFRQWtQXD

,QGLFDGRUHV VmR VHOHFLRQDGRV SDUD DYDOLDU R DOFDQFH GRV REMHWLYRV DPELHQWDLV PHQVXUiYHLV
³0HQVXUiYHO´ VLJQL¿FD TXH p SRVVtYHO R XVR GH PpWRGRV TXDQWLWDWLYR RX TXDOLWDWLYR HP UHODomR
DXPDHVFDODHVSHFt¿FDSDUDGHWHUPLQDUVHRREMHWLYRDPELHQWDOIRLDOFDQoDGR$RHVSHFL¿FDU³VH
YLiYHOÚHFRQKHFHVHTXHSRGHKDYHUVLWXDo}HVHPTXHQmRpSRVVtYHOPHGLUXPREMHWLYRDPELHQWDO
HQWUHWDQWRpLPSRUWDQWHTXHDRUJDQL]DomRVHMDFDSD]GHGHWHUPLQDUVHXPREMHWLYRDPELHQWDOIRLRX
QmRDOFDQoDGR
3DUDLQIRUPDo}HVDGLFLRQDLVVREUHLQGLFDGRUHVDPELHQWDLVYHU$%171%5,62
A.7 Apoio
A.7.1 Recursos
2VUHFXUVRVVmRQHFHVViULRVSDUDRIXQFLRQDPHQWRH¿FD]HDPHOKRULDGRVLVWHPDGHJHVWmRDPELHQWDO
HWDPEpPSDUDDXPHQWDURGHVHPSHQKRDPELHQWDO&RQYpPTXHD$OWD'LUHomRDVVHJXUHTXHDTXHOHV
FRPUHVSRQVDELOLGDGHVQRVLVWHPDGHJHVWmRDPELHQWDOVHMDPDSRLDGRVFRPRVUHFXUVRVQHFHVViULRV
5HFXUVRVLQWHUQRVSRGHPVHUFRPSOHPHQWDGRVSRUSURYHGRU HV H[WHUQR V
5HFXUVRV SRGHP LQFOXLU UHFXUVRV KXPDQRV UHFXUVRV QDWXUDLV UHFXUVRV GH LQIUDHVWUXWXUD UHFXUVRV
WHFQROyJLFRV H UHFXUVRV ¿QDQFHLURV ([HPSORV GH UHFXUVRV KXPDQRV LQFOXHP KDELOLGDGHV
H FRQKHFLPHQWR HVSHFLDOL]DGRV ([HPSORV GH UHFXUVRV GH LQIUDHVWUXWXUD LQFOXHP HGLItFLRV
GDRUJDQL]DomRHTXLSDPHQWRVWDQTXHVVXEWHUUkQHRVHVLVWHPDGHGUHQDJHP
A.7.2 Competência
2V UHTXLVLWRV GH FRPSHWrQFLD GHVWD 1RUPD DSOLFDPVH jV SHVVRDV TXH UHDOL]DP WUDEDOKRV
VRERFRQWUROHGDRUJDQL]DomRTXHDIHWDPVHXGHVHPSHQKRDPELHQWDOLQFOXLQGRSHVVRDV
௘D FXMRWUDEDOKRWHPRSRWHQFLDOGHFDXVDUXPLPSDFWRDPELHQWDOVLJQL¿FDWLYR
௘E D TXHP VmR DWULEXtGDV DV UHVSRQVDELOLGDGHV SDUD R VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR
as que:
௘ GHWHUPLQDPHDYDOLDPRVLPSDFWRVDPELHQWDLVHRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
௘ FRQWULEXHPSDUDRDOFDQFHGRVREMHWLYRVDPELHQWDLV
௘ UHVSRQGDPDVLWXDo}HVGHHPHUJrQFLD
௘ UHDOL]DPDXGLWRULDLQWHUQD
௘ UHDOL]DPDYDOLDo}HVGRDWHQGLPHQWRDRVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV
A.7.3 Conscientização
&RQYpP TXH D FRQVFLHQWL]DomR GD SROtWLFD DPELHQWDO QmR VHMD LQWHUSUHWDGD QR VHQWLGR GH TXH RV
FRPSURPLVVRVSUHFLVDPVHUPHPRUL]DGRVRXGHTXHDVSHVVRDVTXHUHDOL]DPWUDEDOKRVRERFRQWUROH
GD RUJDQL]DomR WHQKDP XPD FySLD GD SROtWLFD DPELHQWDO GRFXPHQWDGD (P YH] GLVVR FRQYpP
TXHHVWDVSHVVRDVHVWHMDPFLHQWHVGDVXDH[LVWrQFLDGRVHXSURSyVLWRHGRSDSHOGHODVQDUHDOL]DomR
GRV FRPSURPLVVRV LQFOXLQGR FRPR R WUDEDOKR GHODV SRGH DIHWDU D FDSDFLGDGH GD RUJDQL]DomR
HPDWHQGHURVVHXVUHTXLVLWRVOHJDLVHRXWURVUHTXLVLWRV

A.7.4 Comunicação
$ FRPXQLFDomR SHUPLWH TXH D RUJDQL]DomR IRUQHoD H REWHQKD LQIRUPDo}HV SHUWLQHQWHV SDUD R VHX
VLVWHPD GH JHVWmR DPELHQWDO LQFOXLQGR LQIRUPDo}HV UHODFLRQDGDV DRV VHXV DVSHFWRV DPELHQWDLV
VLJQL¿FDWLYRV GHVHPSHQKR DPELHQWDO UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV H UHFRPHQGDo}HV SDUD
DPHOKRULDFRQWtQXD&RPXQLFDomRpXPSURFHVVRHPGXDVYLDVSDUDGHQWURHSDUDIRUDGDRUJDQL]DomR
$RHVWDEHOHFHUVHX V SURFHVVR V GHFRPXQLFDomRFRQYpPTXHDHVWUXWXUDRUJDQL]DFLRQDOLQWHUQD

VHMD FRQVLGHUDGD SDUD DVVHJXUDU D FRPXQLFDomR FRP RV PDLV DSURSULDGRV QtYHLV H IXQo}HV
8PD DERUGDJHP ~QLFD SRGH VHU DGHTXDGD SDUD DWHQGHU jV QHFHVVLGDGHV GDV GLYHUVDV SDUWHV
LQWHUHVVDGDVRXP~OWLSODVDERUGDJHQVSRGHPVHUQHFHVViULDVSDUDDERUGDUQHFHVVLGDGHVHVSHFt¿FDV
de partes interessadas individuais.
$LQIRUPDomRUHFHELGDSHODRUJDQL]DomRSRGHFRQWHUVROLFLWDo}HVGHSDUWHVLQWHUHVVDGDVSRULQIRUPDomR
HVSHFt¿FD UHODFLRQDGD j JHVWmR GH VHXV DVSHFWRV DPELHQWDLV RX SRGH FRQWHU LPSUHVV}HV JHUDLV
RX YLV}HV VREUH D IRUPD TXH D RUJDQL]DomR UHDOL]D HVWD JHVWmR 7DLV LPSUHVV}HV RX YLV}HV
SRGHP VHU SRVLWLYDV RX QHJDWLYDV 1HVWH ~OWLPR FDVR SRU H[HPSOR UHFODPDo}HV p LPSRUWDQWH
TXH XPD SURQWD H FODUD UHVSRVWD VHMD IRUQHFLGD SHOD RUJDQL]DomR 8PD DQiOLVH SRVWHULRU GHVWDV
UHFODPDo}HV SRGH SURYHU LQIRUPDo}HV YDOLRVDV SDUD GHWHFWDU RSRUWXQLGDGHV GH PHOKRULD SDUD
RVLVWHPDGHJHVWmRDPELHQWDO
&RQYpPTXHDFRPXQLFDomR
௘D VHMD WUDQVSDUHQWH RX VHMD TXH D RUJDQL]DomR HVWHMD DEHUWD QD IRUPD SHOD TXDO GHULYD
RTXHIRLUHODWDGR
௘E VHMD DSURSULDGD SDUD TXH D LQIRUPDomR DWHQGD jV QHFHVVLGDGHV GDV SDUWHV LQWHUHVVDGDV
SHUWLQHQWHVSHUPLWLQGRTXHHVWDVSDUWLFLSHP
௘F VHMDYHUGDGHLUDHQmRLQGX]DHPHUURDTXHOHVTXHGHSHQGHPGDVLQIRUPDo}HVUHODWDGDV
௘G VHMDUHDOSUHFLVDHFRQ¿iYHO
௘H QmRH[FOXDDVLQIRUPDo}HVSHUWLQHQWHV
௘I VHMDFRPSUHHQVtYHOjVSDUWHVLQWHUHVVDGDV
3DUD LQIRUPDomR VREUH FRPXQLFDomR FRPR SDUWH GD JHVWmR GH PXGDQoDV YHU 6HomR $
3DUDLQIRUPDomRDGLFLRQDOVREUHFRPXQLFDomRYHU$%171%5,62
A.7.5 Informação documentada

&RQYpP TXH XPD RUJDQL]DomR FULH H PDQWHQKD LQIRUPDomR GRFXPHQWDGD GH PRGR VX¿FLHQWH SDUD
DVVHJXUDU XP VLVWHPD GH JHVWmR DPELHQWDO DSURSULDGR DGHTXDGR H H¿FD] &RQYpP TXH R IRFR
SULQFLSDOVHMDDLPSOHPHQWDomRGRVLVWHPDGHJHVWmRDPELHQWDOHRGHVHPSHQKRDPELHQWDOHQmRXP
VLVWHPDFRPSOH[RGHFRQWUROHGHLQIRUPDomRGRFXPHQWDGD
$OpPGDLQIRUPDomRGRFXPHQWDGDUHTXHULGDHPVHo}HVHVSHFt¿FDVGHVWD1RUPDXPDRUJDQL]DomR
SRGHRSWDUSRUFULDULQIRUPDomRGRFXPHQWDGDDGLFLRQDOSDUD¿QVGHWUDQVSDUrQFLDUHVSRQVDELOL]DomR
SRUSUHVWDUFRQWDVFRQWLQXLGDGHFRQVLVWrQFLDWUHLQDPHQWRRXIDFLOLGDGHSDUDDXGLWRULD
,QIRUPDomRGRFXPHQWDGDRULJLQDOPHQWHFULDGDSDUDRXWURV¿QVTXHQmRRVLVWHPDGHJHVWmRDPELHQWDO
SRGHVHUXWLOL]DGD. $LQIRUPDomRGRFXPHQWDGDDVVRFLDGDDRVLVWHPDGHJHVWmRDPELHQWDOSRGHVHU
LQWHJUDGD FRP RXWURV VLVWHPDV GH JHVWmR GD LQIRUPDomR LPSOHPHQWDGRV SHOD RUJDQL]DomR (VVD
LQIRUPDomRQmRWrPTXHHVWDUQDIRUPDGHXPPDQXDO

A.8 Operação
A.8.1 Planejamento e controle operacional
2WLSRHDH[WHQVmRGR V FRQWUROH V RSHUDFLRQDO LV GHSHQGHPGDQDWXUH]DGDVRSHUDo}HVGRULVFR

H RSRUWXQLGDGHV GRV DVSHFWRV DPELHQWDLV VLJQL¿FDWLYRV H GRV UHTXLVLWRV OHJDLV H RXWURV UHTXLVLWRV
8PD RUJDQL]DomR WHP ÀH[LELOLGDGH SDUD VHOHFLRQDU R WLSR GH PpWRGR GH FRQWUROH RSHUDFLRQDO
LQGLYLGXDOPHQWHRXHPFRQMXQWRTXHpQHFHVViULRSDUDFHUWL¿FDUTXHR V SURFHVVR V p VmR H¿FD] HV
HDOFDQFH P R V UHVXOWDGR V GHVHMDGR V 7DLVPpWRGRVSRGHPLQFOXLU
௘D SURMHWDUSURFHVVR V GHPRGRDHYLWDUHUURVHJDUDQWLUUHVXOWDGRVFRHUHQWHV
௘E XVDU D WHFQRORJLD SDUD FRQWURODU SURFHVVR V H HYLWDU UHVXOWDGRV DGYHUVRV RX VHMD FRQWUROHV
GHHQJHQKDULD
௘F XVDUSHVVRDOFRPSHWHQWHSDUDDVVHJXUDURVUHVXOWDGRVGHVHMDGRV
௘G H[HFXWDUSURFHVVR V GHXPDIRUPDHVSHFL¿FDGD
௘H PRQLWRUDURXPHGLUSURFHVVR V SDUDYHUL¿FDURVUHVXOWDGRV
௘I GHWHUPLQDURXVRHDTXDQWLGDGHGHLQIRUPDomRGRFXPHQWDGDQHFHVViULD
$ RUJDQL]DomR GHFLGH D H[WHQVmR GR FRQWUROH QHFHVViULR GHQWUR GH VHXV SUySULRV SURFHVVRV GH
QHJyFLRV SRUH[HPSORSURFHVVRGHFRPSUD SDUDFRQWURODURXLQÀXHQFLDUSURFHVVR V WHUFHLUL]DGR V
RXSURYHGRU HV GHSURGXWRVHVHUYLoRV&RQYpPTXHVXDGHFLVmRVHMDEDVHDGDHPIDWRUHVFRPR
— FRQKHFLPHQWRFRPSHWrQFLDHUHFXUVRVLQFOXLQGR
— DFRPSHWrQFLDGRSURYHGRUH[WHUQRGHDWHQGHUDRVUHTXLVLWRVGRVLVWHPDGHJHVWmRDPELHQWDO
GDRUJDQL]DomR
— D FRPSHWrQFLD WpFQLFD GD RUJDQL]DomR GH GH¿QLU RV FRQWUROHV DSURSULDGRV RX GH DYDOLDU
DVX¿FLrQFLDGRVFRQWUROHV
— DLPSRUWkQFLDHRHIHLWRSRWHQFLDOTXHRSURGXWRRXVHUYLoRWHUiVREUHDFDSDFLGDGHGDRUJDQL]DomR
GHDOFDQoDURVUHVXOWDGRVSUHWHQGLGRVGHVHXVLVWHPDGHJHVWmRDPELHQWDO
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A.9 Avaliação de desempenho
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A.9.1.1 Generalidades
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A.9.2 Auditoria interna
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apropriadas.

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Anexo B
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Correspondência entre a ABNT NBR ISO 14001:2015 e a

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HDHGLomRDQWHULRU $%171%5,62
Tabela B.1 – Correspondência entre a ABNT NBR ISO 14001:2015

e a ABNT NBR ISO 14001:2004
ABNT NBR ISO 14001:2015 ABNT NBR ISO 14001:2004

Número Número
Título da Seção da da Título da Seção
Seção Seção
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Escopo 1 1 Escopo
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4
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4.1
contexto
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4.2
expectativas de partes interessadas
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4.3 4.1 Requisitos gerais
GHJHVWmRDPELHQWDO
6LVWHPDGHJHVWmRDPELHQWDO 4.4 4.1 Requisitos gerais
/LGHUDQoD VRPHQWHWtWXOR 5
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5.3 4.4.1
autoridades organizacionais UHVSRQVDELOLGDGHVHDXWRULGDGHV
3ODQHMDPHQWR VRPHQWHWtWXOR 6 4.3 3ODQHMDPHQWR VRPHQWHWtWXOR

Tabela B.1 FRQWLQXDomR

Número Número
Seção Seção
$o}HVSDUDDERUGDUULVFRVH
6.1
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3ODQHMDPHQWRGHDo}HV 6.1.4
2EMHWLYRVDPELHQWDLVH
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VRPHQWHWtWXOR
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4.4.5 &RQWUROHGHGRFXPHQWRV
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4.5.4 &RQWUROHGHUHJLVWURV
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documentada 4.5.4 &RQWUROHGHUHJLVWURV
,PSOHPHQWDomRHRSHUDomR
2SHUDomR VRPHQWHWtWXOR 8 4.4
VRPHQWHWtWXOR

Tabela B.1 FRQWLQXDomR

Número Número
Seção Seção
3ODQHMDPHQWRHFRQWUROH
8.1 4.4.6 &RQWUROHRSHUDFLRQDO
operacionais
3UHSDUDomRHUHVSRVWDD 3UHSDUDomRHUHVSRVWDD
8.2
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9 4.5 9HUL¿FDomR VRPHQWHWtWXOR
VRPHQWHWtWXOR
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9.1 4.5.1
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9.1.2 4.5.2
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Programa de auditoria interna 9.2.2
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&RUUHVSRQGrQFLDHQWUHD$%17
NBR ISO 14001:2015 e a ABNT Anexo B
NBR ISO 14001:2004
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Índice alfabético de termos
A
ação corretiva 3.4.4
Alta Direção 3.1.5
aspecto ambiental 3.2.2
auditoria 3.4.1
&
ciclo de vida 3.3.3
condição ambiental 3.2.3
competência 3.3.1
conformidade 3.4.2
D
desempenho 3.4.10
desempenho ambiental 3.4.11
E
eficácia 3.4.6
I
impacto ambiental 3.2.4
indicador
informação documentada 3.3.2
M
medição 3.4.9
meio ambiente 3.2.1
melhoria contínua 3.4.5
monitoramento 3.4.8

N
não conformidade 3.4.3
O
objetivo 3.2.5
objetivo ambiental 3.2.6
obrigações de cumprimento 3.4.2
organização 3.1.4
P
parte interessada 3.1.6
política ambiental 3.1.3
prevenção da poluição
processo 3.3.5
R
requisitos 3.2.8
requisitos legais e outros requisitos (termo aceito para obrigações de cumprimento) 3.2.9
risco 3.2.10
riscos e oportunidades 3.2.11
S
sistema de gestão 3.1.1
sistema de gestão ambiental 3.1.2
T
terceirizar 3.3.4

Norma ISO 14001 2015 para Treinamento

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Norma ISO 14001 2015 para Treinamento

Enviado por

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Formatos disponíveis

NORMA ABNT NBR

Sistemas de gestão ambiental — Requisitos

ICS 13.020.10 ISBN 978-85-07-05822-9

© ISO 2015 - © ABNT 2015

ii © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

Prefácio Nacional ...............................................................................................................................vi

2 Referências normativas .....................................................................................................1

© ISO 2015 - © ABNT 2015 - Todos os direitos reservados iii

9.2 Auditoria interna...............................................................................................................17

iv © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

A.7.5 Informação documentada................................................................................................31

© ISO 2015 - © ABNT 2015 - Todos os direitos reservados v

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— enhancement of environmental performance;

— achievement of environmental objectives.

vi © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

© ISO 2015 - © ABNT 2015 - Todos os direitos reservados vii

0.2 Objetivo de um sistema de gestão ambiental

viii © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

0.3 Fatores de sucesso

0.4 Ciclo Plan-Do-Check-Act

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© ISO 2015 - © ABNT 2015 - Todos os direitos reservados ix

Escopo do sistema de gestão ambiental

Figura 1 – Relação entre o ciclo PDCA e a estrutura desta Norma

0.5 Conteúdo desta Norma

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Sistemas de gestão ambiental — Requisitos com orientações para uso

3.1 Termos referentes à organização e liderança

© ISO 2015 - © ABNT 2015 - Todos os direitos reservados 1

3.2 Termos referentes ao planejamento

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3.3 Termos referentes ao suporte e à operação

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3.4 Termos referentes à avaliação de desempenho e melhoria

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4.2 Entendendo as necessidades e expectativas de partes interessadas

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4.3 Determinando o escopo do sistema de gestão ambiental

4.4 Sistema de gestão ambiental

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5.3 Papéis, responsabilidades e autoridades organizacionais

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6.1.2 Aspectos ambientais

6.1.3 Requisitos legais e outros requisitos

10 © ISO 2015 - © ABNT 2015 - Todos os direitos reservados

6.1.4 Planejamento de ações

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