Guia Governanca Resultados Administracao Publica

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INSTITUTO PUBLIX
SHS, quadra 06, conjunto A, bloco C, sala 909/910.
Complexo Brasil 21 - Braslia, DF - Brasil. CEP: 70.316-000
(61) 3039.8250
www.institutopublix.com.br
CONE GRFICA E EDITORA

(61) 3563.5048 - www.iconecv.com.br


PROJETO GRFICO E EDITORAO ELETRNICA
Denny Guimares de Souza Salgado
Paulo de Tarso Soares Silva

CRIAO E EDITORAO ELETRNICA DA CAPA


Willy de Almeida Rodrigues Salgado
REVISO
Equipe Instituto Publix
IMPRESSO E ACABAMENTO
cone Grfica e Editora

3865
Martins, Humberto Falco; Marini, Caio. Um guia de
governana para resultados na administrao pblica. Publix
Editora, 2010.
262 p. ; 21 cm
ISBN 978-85-63133-01-4
1. Administrao pblica. 2. Governana.
3. Gesto para resultados.
CDU 351

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do Estado como provedor direito

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para o Estado promotor e regulador

da Burocracia Ortodoxa:
fragmentado e orientado para a
conformidade normativa

A GESTO PBLICA

para a Governana Social:


sistmica e orientada para resultados

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Fortalecimento das comunidades:

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Mais segurana, justia e


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COMPETNCIAS COMPLEMENTARES

Sub-processo

Unidade 1

K#A"59"5A4$$5

Cadeia de Valor da
Unidade 1

qx

Sub-processo

Unidade 2
qx
K#A"59"5A4$$5

Cadeia de Valor da
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,x

Processo
Estratgico

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Consultores
Estudos
Organismos
Internacionais
Recursos
Entidades
auditoras
Auditoria de
contratos

E1

Gesto UCs

ICMBio

Informao
Apoio

Fiscalizao E2

SISNAMA

Demandas

Organizaes
de base

INCRA
Informao
SPU
Informao

Pesquisa

Universidade,
EMBRAPA,
FAP, CIRAD

MMA
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ONGs

FUNAI
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J
K
A
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F
G
K
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Portal
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Servio
Florestal

Assessoria
Comunicao

Monitoramento de
Contratos

Gesto de Contratos

Arranjos produtivos
locais

Apoio gesto florestal


nos Estados
Gesto florestal
em FLONAS

Delimitao

TI

Demarcao

Cadastro das Florestas Pblicas


Identificao

Logstica

RH

Ouvidoria

Mapa de Relacionamento Servio Florestal Brasileiro

Licitao

Concesses Florestais

'RBKDC:H

Auditorias
florestais

Monitoramento das polticas de gesto de florestas pblicas


Gesto de Florestas
Pblicas

Elaborao
PAOF

E1

Apoio ao manejo
florestal comunitrio

Manejo Florestal Comunitrio

Setor
Florestal

Assessoria
Estratgica
(Gabinete)

Capacitao em
manejo florestal

Fomento atividade florestal sustentvel


Caracterizao
tecnolgica

Pesquisa e Desenvolvimento

Mapeamento de
comunidades
residentes em FP

Aporte de Recursos

Captao
(recursos e projetos)

Inventrio
Nacional

Apoio a
Colegiados

Finanas e
Oramento

Informaes Florestais

Desenv. Tecnolgico
Cadeias Produtivas

Assessoria
Internacional

Sistema Nacional de Informaes Florestais

Apoio a projetos

I
B
M

E1

L
Assessoria
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`0A-#(3T2N3k3X("(37$3#$9(50+&(.$&'+

Proteo de
florestas pblicas
e combate a
ilegalidades

Desenvolvimento
sustentvel
das reas de
concesso

Desenvolvimento
socioeconomico de
comunidades
atravs do
manejo florestal

Criao e
disseminao de
conhecimentos

Consolidao e
disponibilizao
de informaes
florestais

Coordenao
das URs

Conciliar
uso e
conservao
das florestas,
valorizando-as
em benefcio
das geraes
presentes
e futuras

Gesto de florestas
pblicas

Construo de
conhecimentos

Desenvolvimento
de capacidades

Oferta de servios
especializados

Sociedade

Setor
Produtivo

Comunidades
Locais

Organizaes
de base

ONGs

Universidade

Entes
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Associaes
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Organismos
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ICMBio

SISNAMA

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Quadro 1 Mudanas de estrutura na Secretaria Executiva do Ministrio da Sade

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Diagnstico

Mudanas com nova estrutura

Logstica

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Desenvolvimento Institucional

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Peso

Pactuado

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Grau de Alcance (%)

Nota

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