Você está na página 1de 160

Edson Jos Cor tiano

Candida Regina Palma

INGLS
INSTRUMENTAL

2009
2009 IESDE Brasil S.A. proibida a reproduo, mesmo parcial, por qualquer processo, sem autorizao por escrito
dos autores e do detentor dos direitos autorais.

C829 Cortiano, Edson Jos; Palma, Candida Regina. / Ingls Instru-


mental. / Edson Jos Cortiano; Candida Regina Palma.
Curitiba: IESDE Brasil S.A. , 2009.
160 p.

ISBN: 978-85-387-0958-9

1. Lngua Inglesa - Compndio para estrangeiros. 2. Lngua in-


glesa - Estudo e ensino. 3. Correspondncia comercial. I. Ttulo.
II. Palma, Candida Regina.

CDD 428.24

Capa: IESDE Brasil S.A.


Imagem da capa: Istock Photo
Comstock Complete
Jpiter Images / DPI Images
Thinkstock
Creative Suite

Todos os direitos reservados.

IESDE Brasil S.A.


Al. Dr. Carlos de Carvalho, 1.482. CEP: 80730-200
Batel Curitiba PR
0800 708 88 88 www.iesde.com.br
Edson Jos Cortiano
Mestre em Ingls rea de Concentrao: Traduo e
Legendagem de filmes pela Universidade Federal do Paran
(UFPR-1989); Bacharel em Letras Ingls-portugus(UFPR-
1985).

Candida Regina Palma


Leciona no Centro Binacional Brasil Estados Unidos,
de Curitiba. Alm de professora, tambm treina profes-
sores, palestrante em eventos da rea e autora de mate-
riais e livros didticos.
Sumrio
Meeting people........................................................................................................9
Greetings........................................................................................................................................................ 9
The alphabet...............................................................................................................................................10
Names and titles........................................................................................................................................11
Pronomes pessoais...................................................................................................................................13
To be interrogative and short answers..........................................................................................14
Contractions................................................................................................................................................14
Question words..........................................................................................................................................15
Numbers.......................................................................................................................................................15
Personal information...............................................................................................................................16

At work.......................................................................................................................25
What do you know?..................................................................................................................................25
Occupations................................................................................................................................................27
Simple present affirmative and negative......................................................................................28
Frequency adverbials How often?...................................................................................................30

Making appointments and reservations.......................................................47


What do you know?..................................................................................................................................47
On-line reservations.................................................................................................................................52
Present continuous affirmative and negative.............................................................................54

Placing orders and giving directions..............................................................65


What do you know?..................................................................................................................................65
Ordinal numbers........................................................................................................................................67
Imperative....................................................................................................................................................68

Complaints, requests and offers.......................................................................81


What do you know?..................................................................................................................................81
Will/ Wont....................................................................................................................................................83
Object pronouns.......................................................................................................................................84
Colors.............................................................................................................................................................84
Simple past affirmative and negative.............................................................................................84
Simple past interrogative....................................................................................................................86
Short answers.............................................................................................................................................87
Requests and offers..................................................................................................................................88

Getting a job......................................................................................................... 101


Formal and informal letters.................................................................................................................101
Writing a formal letter...........................................................................................................................103
Present perfect affirmative and negative....................................................................................107
Present perfect interrogative..........................................................................................................109
Short answers...........................................................................................................................................109

Gabarito.................................................................................................................. 117

Glossary.................................................................................................................. 143

Functions............................................................................................................... 151

Referncias............................................................................................................ 157

Anotaes.............................................................................................................. 159
Apresentao
Caro aluno,

Nos dias de hoje, no h profissional que sobreviva


sem o conhecimento de lnguas estrangeiras, em especial
o ingls. Foi pensando nisso, e no dia a dia da sua profisso,
que elaboramos este material. O papel do(a) secretrio(a)
ampliou-se muito nas ltimas dcadas e essa tendncia
no para por a. So diversas e fundamentais as funes
do profissional de secretariado.

A ideia deste livro apresentar a voc a estrutura


da lngua inglesa para que esta seja uma importante fer-
ramenta em sua vida profissional. Alm da estrutura da
lngua, procuramos ilustrar de forma prtica o seu uso no
ambiente de trabalho do(a) secretrio(a), objetivo maior
deste material. Atender telefonemas internacionais, agen-
dar compromissos, fazer reservas, pedidos e reclamaes,
escrever cartas formais e informais, e at mesmo a prepa-
rao para enfrentar o mercado de trabalho foram preocu-
paes constantes no desenvolvimento deste livro.

Ento mos obra!

Deixamos aqui uma mensagem para sua reflexo:

Eu nunca ensino aos meus alunos. Somente tento


criar condies nas quais eles possam aprender. (Albert
Einstein)
Meeting people

Greetings
Hi oi (informal)
Hello ol
Goodbye/ Bye tchau
Good morning bom dia
Good afternoon boa tarde
Good evening boa noite
Good night boa noite (ao se despedir)

Dialogue 1
Leia o dilogo abaixo sobre Rachel, uma secretria executiva da CE (Core Enterpri-
ses). Ela est conhecendo Julia, a nova estagiria.
Comstock Complete.

R: Hi, my name is Rachel Burns. Nice to meet you.

J: I am Julia, Julia Palmer. Nice to meet you too.

9
R: Julia, this is my office and this is your workstation.

R: This is Larry, the import manager, and that is Suzie, the sales manager.

L: Hello, Julia. Welcome to CE!

S: Hi, Julia. Pleased to meet you.

J: Thank you. It is nice to meet you.

Understanding
Nice to meet you quer dizer Prazer em conhec-lo. Outra forma de dizer a mesma
coisa :

Pleased to meet you.

It is nice to meet you.

Quando algum nos diz nice to meet you, devemos responder:

Nice to meet you too.

Ao se despedir de algum noite, correto dizer:

Goodbye / Good night.

As palavras this e that significam:

este / esta e aquele /aquela.

The alphabet
Entre parnteses encontra-se a leitura das letras para facilitar a sua pronncia.
Para informaes sobre transcrio fonolgica.

A (ei) H (eitx) O (ou) V (vi)


B (bi) I (ai) P (pi) W (dabliu)
C (si) J (djei) Q (kiu) X (x)
Ingls Instrumental

D (di) K (kei) R (ar) Y (uai)


E (i) L (l) S (s) Z (zi)
F (f ) M (emm) T (ti)
G (dji) N (enn) U (i)

10
As letras do alfabeto que tm sons semelhantes so:

A, H, J e K.

A pronncia correta das abreviaturas VIP / DJ / CEO , respectivamente:

(vi) (ai) (pi) / (di) (djei) / (si) (i) (ou).

Names and titles


Informalmente, podemos chamar as pessoas pelo primeiro nome (first name,
given name). Formalmente, usamos um ttulo e o sobrenome (last name, family name).
Lembre-se de que tais ttulos so usados apenas com sobrenomes. Observe: Paul
Rubens Mr Rubens ou Paul, e no Mr Paul.

Mr = Senhor
Mrs = Senhora (mulheres casadas ou idosas)
Miss = Senhorita (mulheres solteiras e jovens)
Ms (diz-se miz) = ttulo neutro para mulheres

Dialogue 2 Spelling
bastante comum no dia a dia do profissional de secretariado surgir a necessi-
dade de se soletrar nomes e sobrenomes, ou mesmo usar siglas e abreviaes. Por essa
razo, indispensvel que conheamos bem o alfabeto em ingls.

No dilogo a seguir, Julia est almoando com seu colega de trabalho, Larry.
Observe como eles fazem quando no conseguem entender alguma palavra que foi
dita na conversa. Comstock Complete.
Divulgao.

Meeting people

11
L: Julia, where are you from?

J: Im from Chilliwack, Canada.

L: Wow, how do you spell that?

J: C-H-I-L-L-I-W-A-C-K. How about you, Larry?

L: Im from Berlin, Germany.

J: So, whats your last name?

L: Its Diefendorf, Larry Diefendorf.

J: How do you spell that?

L: D-I-E-F-E-N-D-O-R-F.

J: Hey, Mr Diefendorf, thats a difficult name!

Understanding
Where are you from? significa:

De onde voc ?

A resposta para Where are you from? :

I am from...

Em, Wow, how do you spell that?, Larry pede a Julia que:

soletre seu sobrenome.

Julia e Larry chamam um ao outro pelo:

primeiro nome apenas.

Quanto nacionalidade, so norte-americanos?

No, nenhum deles.


Ingls Instrumental

12
Pronomes pessoais
I eu
You tu, voc
He ele
She ela
ele, ela (para coi-
It
sas ou animais)
We ns
You vs, vocs
They eles, elas

Subject Verb Complement


I Am a secretary.
You Are welcome.
He Is the import manager.
She Is the sales manager.
It Is my office.
We Are in a meeting.
They Are from the US.

Subject Verb Complement


I Am not a secretary.
You Are not welcome.
He Is not the import manager.
She Is not the sales manager.
It Is not my office.
We Are not in a meeting.
They Are not from the US.
Meeting people

13
To be interrogative and short answers
Nas perguntas, o verbo auxiliar aparece antes do sujeito. Quando a pergunta co-
mear com o verbo auxiliar, ela nos fornecer uma resposta do tipo sim ou no. Nesse
caso, podemos usar as short answers (respostas curtas). Observe:

Am I a secretary? Yes, I am./ No, Im not.


Yes, you are./ No, youre
Are You welcome?
not/ you arent.
Yes, he is./ No, he is not/
Is He the import manager?
he isnt.
Yes, she is./ No, shes
Is She the sales manager?
not/ she isnt.
Yes, it is./ No, its not/ it
Is It my office?
isnt.
Yes, we are./ No, were
Are We in a meeting?
not/ we arent.
Yes, they are./ No,
Are They from the US?
theyre not/ they arent.

Contractions
Contractions so usadas apenas informalmente.

I am = Im I am not = Im not
You are = youre You are not = youre not/ you arent
He is = hes He is not = hes not/ he isnt
She is = shes She is not = shes not/ she isnt
It is = its It is not = its not/ it isnt
We are = were We are not = were not/ we arent
They are = theyre They are not = theyre not/ they arent
Note: no usamos contractions para short answers afirmativas.
Ingls Instrumental

14
Question words
Quando uma pergunta comea com verbo auxiliar, a resposta afirmativa ou ne-
gativa (yes or no). Quando queremos uma informao, devemos usar question words.
So question words:

What o qu, qual Why por que

Where onde, de onde Which qual

When quando Whose de quem

Who quem How como

Numbers
0 1 2 3 4 5 6 7 8 9
zero one two three four five six seven eight nine

10 11 12 13 14 15 16 17 18 19
ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen

21 22 23 24 25 27 28 29
20 26
twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty-
twenty twenty-six
one two three four five seven eight nine

30 40 50 60 70 80 90
thirty forty fifty sixty seventy eighty ninety

1110
110
100 200 1000 one 2000 1,000,000
one hundred
one hundred two hundred one thousand thousand one two thousand one million
ten
hundred ten

Em ingls, usa-se vrgula na separao da casa dos milhares em vez de ponto.

O nmero 0 (zero) geralmente lido da mesma forma que a letra o.


Meeting people

Em ingls americano, no se usa and entre os nmeros.

15
No cotidiano, a palavra hundred tambm pode ser utilizada na leitura de n-
meros que esto na casa dos milhares. Nesse caso, leem-se os dois primeiros
nmeros como se estivessem na casa das dezenas e, em seguida, a palavra
hundred. Por exemplo: 1200 twelve hundred.

Quando as palavras hundred, thousand, million, billion so usadas aps um


nmero, elas no tm plural, por exemplo, 2000 two thousand (sem s). No
entanto, quando usadas de forma genrica, tm. Ex.: Hundreds of candidates
took the test.

Personal information
Dialogue 3

Age (idade)
Children (kids)
A resposta curta seria apenas o
son(s) = filho(s)
nmero, sem
daughter(s) = filha(s)
years old. Ex.: Im 31.

Rachel est fazendo o cadastro de Julia.

R: Julia, what is your full name?

J: Its Julia Palmer.

R: Where do you live?

J: I live on 34, 60th Street, apartment 2E, Woodside, NY 11377.

R: Whats your telephone number?

J: Its 550-3691.

R: Are you married?

J: No, Im not. Im single.


Ingls Instrumental

R: Do you have children?

J: No, I dont.

R: How old are you?

16
J: Im 24 years old.

R: What is your birth date?

J: Its January, 15, 1983.

Understanding
Where do you live? significa:

Onde voc mora?

Quando Julia diz Im single, est respondendo pergunta:

Voc casada?

A resposta correta para How old are you? :

I am 24 years old.

Birth date significa:

data de nascimento.

Informao que Rachel no pede a Julia:

seu ltimo emprego.

Texto complementar

Greetings!
Multicultural differences in greetings you need to be aware of

(DUNN, 2007. Adaptado.)

Multiculturalism is a reality. Culture is not ethnic or racial. It is learned and each


culture is different. Treat everyone like a unique individual, as you would like to be
treated, dont value stereotypes, and use your emotional intelligence to be more
intuitive about how to communicate and negotiate with people from different cul-
Meeting people

tures. For example, most of the world does not greet by shaking hands. People from
Asian cultures bow. Some cultures naturally greet by hugging. Some cultures kiss!

17
Greetings are critical first moves in relationships. Start with a polite word or
two, like Mr And Mrs Taekwondo, its nice to meet you finally, and observe what
they do and are comfortable with. Then imitate their gesture, bow, hand shake, hug
or nothing! Use your intuition! When in doubt, err on the side of conservatism.

Glossary
About = sobre Naturally = naturalmente

Bow = fazer reverncia Nothing = nada

Doubt = dvida Often = frequentemente

Each = cada Other = outro, outros

Err = erre People = pessoas

Ethnic = tnico Polite= educado

Everyone = todos Reality = realidade

Finally = finalmente Relationship = relacionamento

First moves = primeiros passos Shake hands = dar um aperto de mo

Gesture = gestos Side = lado

Greeting = saudao Start = comear

Hug = abraar Some = algumas

Kiss = beijar Treat = tratar

Learned = aprendido Value = valorizar

Like = como Word = palavra

Male friends = amigos homens World = mundo

Most = a maioria Would like = gostaria

(DUNN, Susan. Greetings! Multicultural Differences in Greetings you Need to Be Aware of.
Disponvel em: <www.bpic.co.uk/articles/greetings.htm>. Acesso em: set. 2007.)
Ingls Instrumental

18
Atividades

1. Coloque em ordem o dilogo a seguir.

34! Wow! Are you married?

And do you have children, Patrick?

C-A-N-B-E-R-R-A. And where do you live, San Diego or New York?

Canberra? How do you spell that?

Divorced.

Hi, my name is Georgia Brown. Nice to meet you too.

How old are you, Georgia?

I am from San Diego. How about you?

I am Patrick Newman. Nice to meet you.

I live in New York. I work here.

Im 34 years old.

Im from Canberra, Australia.

Its 550-0482. Call me!

No, Im single. What about you, Patrick?

No, no children. Whats your telephone number?

Where are you from, Georgia?

2. Escreva perguntas para as respostas dadas:

a) __________________________________________________________________ ?
My name is Lucy Spring.
Meeting people

19
b) __________________________________________________________________ ?
Im from Madrid, Spain.

c) __________________________________________________________________ ?
No, Im single.

d) __________________________________________________________________ ?
Yes, I have a little boy.

e) __________________________________________________________________ ?
I live at 64, Broadway Street, apartment 2.

f) __________________________________________________________________ ?
Im 34.

3. Responda a essas perguntas sobre voc.

a) What is your full name?

b) How do you spell your last name?

c) Where are you from?

d) Where do you live?

e) What is your telephone number?

f ) How old are you?

g) Are you married?


Ingls Instrumental

h) Do you have children?

20
4. Encontre estes nmeros no caa-palavras: 8 / 88 / 51 / 14 / 13 / 27:

Q W E Z X C V T T G H J K L M

S E Y R T U H H F Z B N B N A

X H I S F H Q G D X E W V F S

C J S G N V A I E V F S F I D

V K A D H B S E E C T X H F E

B L S F O T F S W V Y D J T F

N Z D H L K Y F S B H V O Y Y

N X Z M L T G E Z N B F I O H

M W S X N W B N I H J K L N J

J A W E R C V N B G G B V E N

U R W T H Y U J I K H L O I M

S T K J H L F V D S X T W H V

D W D T H I R T E E N P K V B

F A F M J K L T B H G Y W Z Y

G T H I N E E T R U O F E V U

5. Circule a forma correta do verbo.

a) Brazil am / is / are in South America.

b) Diefendorf am / is / are Larrys last name.

c) Larry am not / arent / isnt from Canada.

d) Rachel am / is / are a secretary.

e) Berlin am not / arent / isnt in Canada.


Meeting people

f ) The CE office am not / arent / isnt in Montreal.

g) We am not / arent / isnt in the office.

21
6. Complete as frases com o verbo to be na forma afirmativa ou negativa.

a) My name _______ Rachel Burns.

b) I _______ Larry Diefendorf.

c) We _______ from Brazil.

d) Julia _______ from Canada.

e) We _______ in Germany.

f ) It _______ December, 25.

g) Larry _______ from Berlin.

7. Ordene as palavras para formar frases interrogativas.

a) from / are / where / you / ? ______________________________________________

b) secretary / a / you / are / ? _______________________________________________

c) Germany / you/ from / are / ? ___________________________________________

d) name / what / last / is / your/ ? __________________________________________

e) Larry / import manager / is / the / ? ______________________________________

f ) we / New York/ are / in / ? _______________________________________________

g) it / December, 25 / is / ? ________________________________________________

8. Sublinhe nos dilogos 1 e 2 todos os verbos to be que aparecem.

9. Escreva por extenso os nmeros a seguir.

a) 25 = __________________________________________________________________

b) 62 = __________________________________________________________________

c) 167 = ________________________________________________________________
Ingls Instrumental

d) 593 = ________________________________________________________________

e) 1212 = _______________________________________________________________

f ) 1,255,944 = __________________________________________________________

22
10. What are these numbers?

a) Eight hundred fourteen.

b) Six thousand five hundred ninety-eight.

c) One million, seven hundred twenty-two thousand, eleven.

d) Three million, one hundred seventy-four thousand, six hundred one.

e) Nine hundred ninety-nine thousand, five hundred ninety-five.

f ) Two hundred forty thousand.

g) Twenty million, eight hundred thousand.

Ampliando conhecimentos

No site <www.english-online.org.uk/course.htm?name=beg&link=begcourse.
htm> voc encontrar contedos como: apresentaes, informaes pessoais, o alfa-
beto, os nmeros, pronomes pessoais, o verbo to be, entre outras coisas.

A transcrio dos smbolos fonticos est disponvel em: <http://esl.about.com/


library/weekly/aa040998.htm>.

Meeting people

23
At work

What do you know?


Relacione as figuras s profisses.

accountant architect chef computer programmer


designer doctor engineer flight attendant
pilot secretary waiter/waitress hairdresser/ barber
dentist
Comstock Complete.

Jupiter Images/DPI Images.

1. 2.
Creative Sute.

Istock Photo.

3. 4.

25
Ingls Instrumental

26
9.
7.
5.

11.
Comstock Complete. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.

12.
10.
8.
6.

Jupiter Images/DPI Images. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
Jupiter Images/DPI Images.
13.

Occupations
Quando falamos sobre occupation, algumas perguntas comuns so:

What do you do? O que voc faz?

Where do you work? Onde voc trabalha?

Whats your occupation? Qual sua ocupao?

Ao dizer a profisso, usa-se o artigo a/an, sempre que for singular.

Im an engineer.

Shes a manager.

Theyre computer programmers.

Dialogue 1 Office routine


Rachel est mostrando o escritrio a Julia.

This is my routine. Every morning at 8 oclock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.

Rachel: You know Larry, he manages and negotiates all transportation of impor-
ted goods.

Rachel: And Suzie organizes, trains and motivates sales teams in CE.
At work

Rachel: Here is your job. You photocopy this material, fax this document to Mr
Carraro at the Monet Corporation and print the weekly reports from all departments.
27
Julia: Where is the photocopier, Rachel?

Rachel: Its down the hall, next to the mail room.

Understanding
Na frase I keep the articles in a file, here in this file cabinet, Rachel diz que:

Guarda artigos sobre clientes em uma pasta dentro do arquivo.

Segundo Rachel, Larry... manages and negotiates all transportation of imported


goods:

gerencia e negocia todo o transporte de artigos importados.

As palavras articles, newspaper e weekly report, significam, respectivamente:

artigos, jornal, e relatrio semanal.

Os equipamentos de escritrio como fotocopiadora, aparelho de fax, impressora,


em ingls so, respectivamente:

photocopies, fax machine e printer.

Simple present affirmative and negative


O simple present expressa o presente do dia a dia, das aes regulares, rotineiras.
Pode expressar ainda fatos e verdades universais.

No simple present, o verbo auxiliar o do, que aparece em frases negativas e inter-
rogativas. Diferentemente do verbo to be (ser, estar), o do no tem significado, apenas
exerce funo de verbo auxiliar.

Cuidado! O verbo do tambm existe como um verbo comum e significa fazer.

I never do homework on weekends. Nunca fao dever de casa nos fins de semana.

Subject Verb Complement


I work at CE.
Ingls Instrumental

You work every day.


He works in a bank.
She works part time.

28
Subject Verb Complement
It works with batteries.
We work together.
They work in the US.

He/ she/ it (3.a pessoa do singular) form


Na forma afirmativa do presente simples, acrescenta-se s ao final do verbo sempre
que o sujeito for he/ she/ it.

I work He works

Acrescentamos es aos verbos terminados em s, ss, sh, ch, x e o.

I go He goes
I miss He misses

Os verbos terminados em y precedidos de consoante perdem o y e ganham ies.

I study He studies
I cry He cries

O verbo have (ter), na terceira pessoa do singular fica has.

I have He has

Na forma negativa, aparece o verbo auxiliar do. No caso de he/ she/ it, o verbo
auxiliar does e o verbo comum perde o s usado na forma afirmativa.

Subject Aux. verb Verb Complement


I do not work at CE, New York.
You do not work every day.
He does not work in a bank.
She does not work part time.
It does not work with batteries.
We do not work together.
They do not work in the US.
At work

29
Simple present interrogative
Aux. verb Subject Verb Complement
Do I work at CE, New York?
Do You work every day?
Does He work in a bank?
Does She work part time?
Does It work with batteries?
Do We work together?
Do They work in the US?

Short answers
Yes, I do. No, I dont.
Yes, you do. No, you dont.
Yes, he does. No, he doesnt.
Yes, she does. No, she doesnt.
Yes, it does. No, it doesnt.
Yes, we do. No, we dont.
Yes, they do. No, they dont.

Frequency adverbials How often?


No simple present, comum usarmos frequency adverbials ou expresses que des-
crevam a frequncia de uma atividade. A pergunta comea com How often...? (com que
frequncia...?)

Ex.: How often do you travel? / How often are you in Texas?

always sempre

every todo /a ...


Ingls Instrumental

sometimes s vezes

once a month uma vez por ms

30
twice a week duas vezes por semana

often frequentemente

usually geralmente

3 times a year trs vezes por ano

rarely raramente

never nunca

Days of the week


Usamos a preposio on sempre que nos referirmos a dia, seja dia do ms ou da
semana.

Ex.: I have staff meeting on Monday.

Monday = segunda-feira Friday = sexta-feira

Tuesday = tera-feira Saturday = sbado

Wednesday = quarta-feira Sunday = domingo

Thursday = quinta-feira

Months of the year


Sempre que nos referirmos a ms, usamos a preposio in.

Ex.: I have vacation in February.

January = janeiro February = fevereiro March = maro

April = abril May = maio June = junho

July = julho August = agosto September = setembro

October = outubro November = novembro December = dezembro

Time telling What time is it?


Para falar de horrio, usamos a preposio at:
At work

I start work at 8 oclock.

31
Em ingls, quando temos uma hora exata, usamos oclock depois do nmero:

3:00 ou 15:00 = Three oclock.

De 1 a 30 minutos aps uma hora exata, dizemos x minutes past / after x hours.

3:15 = fifteen past / after three.

Ou, ainda, apenas lemos os nmeros: three fifteen.

Quando falta de 1 a 30 minutos para completar a prxima hora exata, dizemos x


minutes to x hours.

3:50 = ten to four.

Quando passam ou faltam15 minutos para a prxima hora exata, podemos usar a
expresso a quarter.

2:15 = a quarter past / after two.

2:45 = a quarter to three / two forty-five.

Quando se passam 30 minutos, podemos cham-los de half.

2:30 = half past two / two thirty.

AM / PM ou a.m. / p.m.

AM de meia-noite a meio-dia.

PM de meio-dia a meia-noite.

Dialogue 2 Making phone calls


Julia est fazendo alguns telefonemas.

Attendant: Log On international, can I help you?

Julia: Good afternoon. This is Julia from Core Enterprises. Id like to speak to Mr
Burton, please.

Attendant: Just a moment.


Ingls Instrumental

Attendant: Im afraid Mr Burton is in a meeting now. Would you like to leave a


message?

Julia: Yes, please ask him to call me back at 531- 0812. Thank you.

32
Attendant: Youre welcome

Attendant: JJ Accounting office, how may I help you?

Julia: Hello, Id like to talk to Jack Hughs, please.

Attendant: Whos calling, please?

Julia: Julia Palmer, from Core Enterprises.

Attendant: Ill put you through to his department.

Jack: Hello?

Julia: Hello, this is Julia Palmer, Id like to speak to Jack, please.

Jack: Speaking. How are you, Julia?

Julia: Im fine, Jack. And you?

Jack: Fine. What would you like?

Julia: Well, I need your last annual report for next week.

Jack: Thats ok. Ill mail it to you this afternoon.

Julia: Thanks, Jack. Nice talking to you.

Jack: Bye, Julia.

Attendant: Dr Patters office, good afternoon!

Julia: Good afternoon, Id like to confirm an appointment, please.

Attendant: When is the appointment for?

Julia: Its for Wednesday morning, for Ms Burns.

Attendant: Wednesday morning, on August 5, at 11 oclock. Confirmed. Anything


else?

Julia: No, thank you.

Understanding
Can I help you? uma forma de oferecer ajuda.

O termo would like ou d like. Significa:


At work

gostaria.

33
Whos calling, please? refere-se :

pessoa que est falando.

Ill put you through to his department e Ill mail it to you this afternoon, Ill put you
through e Ill mail significam:

vou transferir/ vou enviar.

A pergunta em ingls resposta Vou bem, obrigada, e voc?:

How are you?

Speaking e nice talking to you correspondem :

sou eu quem est falando e foi bom falar com voc.

As palavras appointment e meeting significam respectivamente:

compromisso e reunio.

Useful language on the telephone


Speak slowly, please. (Fale devagar, por favor.)

I cant speak English very well. (No sei falar ingls muito bem.)

Could you repeat that, please? (Voc poderia repetir, por favor?)

Im sorry, I didnt understand. (Desculpe-me, no entendi.)

Texto complementar

Secretaries
(SORGEN, 2009)

If your idea of a secretary is someone who answers the telephone, types a letter,
and brings the boss coffee, its time to update that image. Todays secretary is a highly
skilled, educated individual with a promising career path. Secretarial jobs are more
Ingls Instrumental

critical now than ever before, says Tim Fisher, president of Nancy Adams Personnel.

These people are really responsible for making the whole show go. According
to Mr Fisher, advances in office technology have given rise to a need for staff mem-

34
bers who have sophisticated skill levels. Secretaries today are an offices automa-
tion, he asserts. You can do without an accountant before you can do without a
secretary. Linda Burton, vice president of Office Mates, agrees. Secretaries are res-
ponsible for so much these days, she explains. Theyre really an integral part of a
business operations.

Because of the downsizing that many companies have been forced to undergo
in the past few years, Ms Burton adds, todays administrative support worker wears
more hats than ever before. In addition to a strong word processing background,
says Ms Burton, secretaries must know how to spell, punctuate, and write gramma-
tically correct documents. They are also being called upon to perform a variety of
middle management duties such as purchasing and customer service.

In the twelve years Ive been here, says Ms Burton, Ive seen this field really
grow. Today, secretaries are being handpicked for positions, perhaps even being in-
terviewed two or three times for one job... thats a process that used to be reserved
for middle and upper management slots. That just shows you what a vital function
they serve.

Glenda Scherr wont disagree with that. An executive secretary with The
Associated: Jewish Community Federation of Baltimore, Mrs Scherr began working
as a secretary when she was 17, lets just say, a long time ago. I used to visit my
aunt who was a secretary, Mrs Scherr recalls, and I liked the feeling of running an
office, of being number one. Though Mrs Scherr now regrets not having gone on
to college, she has always enjoyed the fact that people depend on her and that she
learns a lot on the job. Being a secretary today is dramatically different from what it
was when she first started out, says Mrs Scherr. Everything is so high-tech now. In
the first place, I only got my first computer three years ago so I dont have as much
computer knowledge as Id like.

In addition, says Mrs Scherr, she has had to learn to deal with other sophistica-
ted equipment, including complex phone systems and fax machines. Its been an
educational process. Things have changed so much that Ive had to learn everything
from scratch.

Mrs Scherr notes that a large part of her job is organizing meetings for Associa-
ted staff members and their lay volunteers, a complicated undertaking both becau-
se of the number of meetings held throughout the year and the numbers of people
involved on each committee. Coordinating everyones schedule can get crazy at
times. You definitely have to be organized. Basically, though, my job is to coordinate
At work

everything, Mrs Scherr explains. I try to keep the department running smoothly.

35
Though Mrs Scherr points out that she loves the people in the department with
whom she works we really are like a family and they treat me like gold she
thinks that being a secretary today doesnt command the same respect that it once
did. Ive always considered myself a professional, she comments, but a lot of others
dont. I dont think were as highly regarded as we should be. For Mary Ellen Noyes,
an executive assistant at Ottenheimer Publishers, appreciation, rather than respect,
is what she looks for on the job. Respect is something earned between individuals
that has nothing to do with your job, she comments. When it comes to my work,
I want to be appreciated and I think that I am. I feel good about what I do and the
people I work with make me feel good too. Like Mrs Scherr, Ms Noyes also became
an office worker right out of high school, primarily because she didnt have a clear
idea of what else she might like to do. Now, 13 years later, she is enthusiastic about
her work and recommends it highly as a career choice.

Its a great option for those who are people-oriented, she says, as well as for
those who enjoy keeping things running smoothly. That is harder than it once was
though, says Ms Noyes, because todays office workers are frequently doing more
than one job at a time. Because of technology as well as the economy, Ms Noyes
says, many companies use just one person, where they might have used two or
three before. An office might have had a receptionist, a secretary, and an administra-
tive assistant, but now you more or less have just one person doing it all.

Career counselors say that more and more people are entering the field of
office work, drawn by the opportunity to handle just such a variety of responsibili-
ties, as well as by the lure of a high-tech environment which is seen as a springboard
to more lucrative positions. According to Phil Manzie, coordinator of the Maryland
Career Information Delivery System, there will be approximately 245,000 new job
openings nationwide for secretaries between now and the year 2005, leading to
close to 3 million secretaries in the labor force by then. Projected growth for the field,
says Mr Manzie, is 8 percent. In Maryland, there will be about 1100 new job openings
between now and 2005, a growth of 1 percent. (These figures do not reflect statistics
for medical and legal secretaries.) The U.S. Department of Labor reports that in 1992-
93, annual salaries for secretaries ranged from $15,000 to $39,000. In Maryland, a
beginning secretary earns about $17,000. The average salary for everyone working
in the field is just over $26,000, and some experienced workers can earn as much as
$39,000. A top-notch administrative assistant can earn anywhere from $26,500 to
Ingls Instrumental

$30,000 in the Baltimore area, confirms Linda Burton of Office Mates. Companies
expect the best from these people and are willing to pay for their skills.

36
Where can people find those skills? At Fleet Business School in Annapolis, com-
pany president Carole Nicholson points to a changing curriculum that reflects the
changing times. We still teach keyboarding on a typewriter, Ms Nicholson says, but
now we also have 100 computers as well. Everyone learns word processing. Everyo-
ne also takes business English, punctuation, and communications. Its a years worth
of intense training... its not easy.

Begun in 1934 as a secretarial school, Fleet now offers training for administrative
assistant (the politically correct terminology for secretary), in addition to programs
in microcomputer, legal secretary, business and travel, and small business mana-
gement. Though Fleet is a co-ed school, says Ms Nicholson, and she does see more
men entering the field (primarily because of the computer), by and large, most
office workers are still women. According to Maripat Blankenheim, public relations
director of 9 to 5, National Association of Working Women, in 1970 97.8 percent of
all secretaries were women; by 1988 that had grown to 99.1 percent. One reason
that number is growing, says Fleets Carole Nicholson, might be because becoming
a secretary is a good way to get your career going. The average age of our students
is 25, she says, and many have already been to community college or even four-year
college, and are now coming to us so they can be trained for a job. Its hard to find
employment these days in your chosen field, Ms Nicholson adds. Being a secretary
is a viable, honorable profession, and a great way to get your foot in the door before
you move on... if you want to move on. David Humes, a supervisor at Jewish Vocatio-
nal Services, agrees. Years ago, he says, it was unfortunate, but a lot of women with
college degrees would be put in secretarial positions even if they didnt want that.
Today, women are finding that if they have the right office skills, they can enter a
company at a much higher level than with just a college degree. Theres much more
of a career ladder than there used to be.

What secretaries need today, says Mr Humes, are high-level technical, compu-
ter, and people skills, a good deal of efficiency, and good work habits and attitudes.
They have to be faster, smarter, and handle a greater variety of tasks than they once
did, Mr Humes adds. What were entry-level skills three years ago would now be
unemployable.

(SORGEN, Carol. Secretaries. Disponvel em: <www.employment911.com/asp/secretaries.asp>.


Acesso em: jun. 2009.)
At work

37
Atividades

1. Ordene as letras para formar palavras:

a) accehirtt ___________________________________________________

b) yrfbaeur ___________________________________________________

c) ayeswdned ___________________________________________________

d) cutnactoan ___________________________________________________

e) usrhtyad ___________________________________________________

f ) terpmesbe ___________________________________________________

g) eeeirgnn ___________________________________________________

h) yrfaid ___________________________________________________

i) sugatu ___________________________________________________

j) suetyad ___________________________________________________

2. Modifique as frases a seguir como no exemplo abaixo:

I want to sell computers to large organizations (not).


I dont want to sell computers to large organizations.

I. I need to buy more supplies.

a) (not) __________________________________________________________________

b) (Peter?) _______________________________________________________________

c) (Silvia/ not) ____________________________________________________________

d) (you?) ________________________________________________________________
Ingls Instrumental

e) (they) _________________________________________________________________

38
II. I trust him.

a) (you?) ________________________________________________________________

b) (Peter/ not) ___________________________________________________________

c) (Marek) _______________________________________________________________

d) (not) __________________________________________________________________

e) (Silvia?) _______________________________________________________________

III. Im ready to work.

a) (Peter) ________________________________________________________________

b) (not) _________________________________________________________________

c) (you?) ________________________________________________________________

d) (Silvia/ not) ____________________________________________________________

e) (we) __________________________________________________________________

3. Relacione as perguntas com as respostas:

a) Would you like to leave a message? ( ) 3052-5683.

b) Can I help you? ( ) Im fine, thank you.

c) Whos calling, please? ( ) Mariana.

d) How are you? ( ) Id like to speak to Enzo.

e) When is the appointment? ( ) M-A-R-I-A-N-A.

f ) Whats your name? ( ) Yes, please ask Jim to call me back.

g) How do you spell it? ( ) Im thirty-six.

h) How old are you? ( ) Its Gloria from GM motors.

i) Where are you from? ( ) Im from Tokyo, Japan.

j) Where do you work? ( ) Its on Tuesday, July 24.

k) Whats your telephone number? ( ) At IBM.


At work

39
4. Responda s perguntas.

a) What time do you wake up?

b) Do you have breakfast? What time?

c) How often do you read the newspaper?

d) What do you do?

e) Where do you work?

f ) Do you like your job?

g) Do you have a hobby?

h) What do you do every morning?

5. Word hunt.

Encontre:
3 verbs / 3 seasons (estaes) / 3 days of the week / 3 months / 3 family
members.
Ingls Instrumental

40
F R I D A Y P S B R O T H E R

E C R T L A L O W E F G U M I

B O S U M M E R A F G S E B S

R P W E E Z B P M R S U Z O I

U S E S R F N G A O E N W U S

A P R D T U O U R Y E D I L T

R R A A Y I M S C A J A N H E

Y I R Y G O E D H D H Y T I R

W N Y P O P R E I U T P E G U

E G A P R I L F K R R O R D D

R F M O L L U I H Y E U T E I

N O P L A Y B O P D S T E S L

Y G R A N D M O T H E R A B S

6. Circule a forma correta do verbo:

a) Larry manage / manages / does imports.

b) Suzie does / train / trains the sales team.

c) We study / do / studies English.

d) Rachel does / reads / read the newspaper in the morning.

e) Rachel and Julia work / do / works in CE.

f ) Larry and Suzie lives / live / do in New York.

g) I does / visit / visits my family in the summer.


At work

41
7. Complete as frases com o verbo indicado entre parnteses, na forma afirmativa
ou negativa.

a) My company ________________________ electronic equipment. (make not)

b) I _________________________ the newspaper every morning. (read)

c) We _________________________ in Brazil. (live)

d) Julia _________________________ a brother in Canada. (have)

e) I _________________________ Spanish. (speak not)

f ) It _________________________ on Sunday. (work not)

g) Larry _________________________ German. (speak)

8. Ordene as palavras para formar perguntas:

a) work/ do / in / an / office/ you/ ?

b) where/ work/ you/ do/ ?

c) visit/ does/ Julia/ her family/ ?

d) Larry/ manage/ exports/ does/ ?

e) German/ they/ in New York/ do/ speak/ ?

f ) your company/ make/ does/ photocopiers/?


Ingls Instrumental

42
9. Complete as frases com o verbo auxiliar adequado.

a) What _______ you do? Im a secretary.

b) _______ you like to read? Yes, I _______. I love books.

c) What _______ your company make? My company makes printers.

d) Where _______ your family live? They live in Canada.

e) _______ your company have a marketing department? No, it _______ .

f) _______ you usually read the newspaper? No, I _______.

g) Where _______ you have lunch every day? At a restaurant down the street.

10. Sublinhe no dilogo 1 todos os verbos que esto no presente simples.

R: This is my routine. Every morning at 8 oclock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.

R: You know Larry, he manages and negotiates all transportation of imported


goods.

R: And Suzie organizes, trains and motivates sales teams in CE.

R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.

J: Where is the photocopier, Rachel?

R: Its down the hall, next to the mail room.

11. Quais os significados destes verbos?

a) answer ________________________

b) check ________________________

c) fax ________________________
At work

43
d) keep ________________________

e) know ________________________

f ) manage ________________________

g) motivate ________________________

h) negotiate ________________________

i) organize ________________________

j) photocopy ________________________

k) print ________________________

l) read ________________________

m) train ________________________

n) turn on ________________________

12. Escreva o ms correto das datas comemorativas a seguir:

a) New Years Day is in _________________________.

b) All Fools Day (Dia da Mentira) is in _________________________.

c) Christmas is in _________________________.

d) Mothers Day is in _________________________.

e) Fathers Day is in _________________________.

f ) Thanksgiving (ao de graas) is in _________________________.

g) American Independence Day is in _________________________.

h) Labor Day (Dia do Trabalho) in the USA is in _________________________.

i) Halloween is in _________________________.

j) Labor Day in Brazil is in _________________________.


Ingls Instrumental

44
13. Escreva as horas por extenso de duas formas:

a) 9:30 ______________________________________________________________

b) 12:45 ______________________________________________________________

c) 8:15 ______________________________________________________________

d) 7:10 ______________________________________________________________

e) 6:50 ______________________________________________________________

Ampliando conhecimentos

Neste site, encontram-se vrios links com diversas ferramentas de ensino, tais
como atividades, explicaes gramaticais, dicionrio on-line, artigos de revistas e jor-
nais, enciclopdias e muitos outros recursos em ingls. Disponvel em: <http://en-
glishonline.sites.uol.com.br/>.

Neste outro voc poder colocar seus ouvidos em prtica, fazer exerccios de lis-
tening, prestar ateno oralidade de falantes nativos e melhorar a sua pronncia.
Disponvel em: <www.esl-lab.com/>.

Aqui voc encontrar recursos para estudar e exercitar as quatro habilidades em


ingls: listening, speaking, reading, writing e ainda encontra jogos e atividades interati-
vas. Disponvel em: <www.englishclub.com/>.

At work

45
Making appointments and reservations

What do you know?


automatic transmission compact car sedan double room
manual transmission first class suite non-smoking
business class single room smoking sports car
Sport Utility Vehicle (SUV) economy class

Istock Photo.
Corel Image Bank.

1. 2.
Jupiter Images/DPI Images.

Jupiter Images/DPI Images.

3. 4.

47
Ingls Instrumental

48
9.
7.
5.

11.
Istock Photo.
Comstock Complete Comstock Complete.
Istock Photo.

12.
10.
8.
6.

Comstock Complete. Divulgao. Istock Photo. Istock Photo.


Comstock Complete.

Comstock Complete.
13. 14.

Dialogue 1
Mr Watson, presidente da CE, vai fazer uma viagem negcios e Julia est toman-
do as devidas providncias.

Attendant: Anglo Airlines, how may I help you?

Julia: Good afternoon, Id like to book a flight from New York to Dallas, please.

Attendant: Certainly. When are you flying?

Julia: On August 12, in the morning if possible.

Attendant: Economy, business or first class?

Julia: Business class, please.

Attendant: Will that be one way only?

Julia: No, I need a return ticket for August 14, any time.

Attendant: Theres the AA 1042 flight at 9 oclock and the AA 6031 at 11 oclock for
departure. And the first flight back is the AA 0131, at 8:30.
Making appointments and reservations
Julia: Thats fine. The passengers name is Watson, George.

Attendant: Your booking reference is W701S. Thank you for flying Anglo Airlines.

Understanding
Na frase Id like to book a flight from New York to Dallas, a palavra book significa:

reservar.

49
De acordo com o dilogo, W701S o:

cdigo da reserva.

A frase Will that be one way only? indaga se:

a passagem apenas de ida.

Dialogue 2
Attendant: Victoria Hotel, may I help you?

Julia: Hello, Id like to make a reservation for Mr Watson, George, for August 8,
please.

Attendant: Certainly. How long is he staying?

Julia: He is checking out on August 12.

Attendant: Would you like a suite, a single or a double room?

Julia: A single room, please. And Id like to book the conference facilities for
August 9.

Attendant: We have a conference room for up to eighty people and another one
for two hundred people.

Julia: The one for eighty people, please.

Attendant: Will you need any other service?

Julia: No, thank you.

Attendant: Thank you for choosing Victoria Hotel. Have a nice day.

Understanding
Na frase He is checking out on August 12, a expresso checking out significa:

deixar o hotel.

De acordo com o dilogo, haver uma conferncia para:


Ingls Instrumental

at oitenta pessoas.

50
A frase Will you need any other service? indaga se:

a pessoa gostaria de utilizar algum outro servio do hotel.

How long is he staying? no dilogo, significa:

Quantos dias o Sr Watson pretende se hospedar?

Dialogue 3
Attendant: Speedy car rental, can I help you?

Julia: Hi, I need a car in Dallas. Do you rent there?

Attendant: Certainly. What kind of car?

Julia: Ill have an air-conditioned compact car with manual transmission if


possible.

Attendant: We have a Clio. When and where are you picking it up?

Julia: At Dallas Fort Worth Airport, on August 12, in the morning.

Attendant: I need the drivers license number and a major credit card number.

Julia: The driver is George Watson, license number 00521347 and the American
express number is 9213 2068 8571 2206.

Attendant: When and where are you dropping off the car?

Julia: August 14, at the airport too.

Attendant: Thatll be US$211,76 with unlimited miles and insurance included.

Julia: Thank you.

Making appointments and reservations


Understanding
Na frase Ill have an air-conditioned compact car with manual transmission if possi-
ble, Julia pede um carro:

pequeno, com ar-condicionado e cmbio manual.

De acordo com o dilogo, pick up e drop off so antnimos que significam:

pegar e devolver.

51
A frase What kind of car? indaga sobre:

o tipo de carro.

Para o aluguel do carro, Julia fornece os nmeros:

da carteira de motorista e do carto de crdito.

On-line reservations
Hoje em dia, a maioria das reservas tambm pode ser feita pela internet. Veja
abaixo formulrios de reserva de voo, aluguel de carro e hotel. Uma boa ideia fazer
sua prpria lista de palavras novas anotando-as em algum lugar onde voc consiga
achar rapidamente quando precisar.

Ex.: departure usada para hotis, voos embarque, partida, sada.

arrival usada para voos, hotis chegada.

Divulgao British Airways.


Ingls Instrumental

52
Divulgao.

Divulgao.
Dialogue 4
Attendant: Tex Steel & Co, may I help you?

Julia: Good afternoon, can you put me through to extension 24, please?

Attendant: Hold, please.

Mr Young: Finance Department, what can I do for you?

Julia: Id like to speak to Mr Young, please.


Making appointments and reservations
Mr Young: Mr Young speaking. Whos calling?

Julia: This is Julia from CE Enterprise. Im calling to make an appointment.


Mr Watson is traveling to Dallas on August 8 and would like to see you. Is August 8
convenient for you?

53
Mr Young: Well, Im meeting some clients at 2:30. Is he free at 5 oclock?

Julia: Yes, that would be fine. Any special venue?

Mr Young: Where is Mr Watson staying?

Julia: At Victoria Hotel.

Mr Young: So tell him Im meeting him at the hotel lounge.

Julia: Thank you, Mr Young.

Understanding
Na pergunta Can you put me through to extension 24?, Julia pede:

transferncia para um ramal.

De acordo com o dilogo, o encontro ocorrer:

no saguo do hotel onde Sr Watson est hospedado.

A frase Any special venue? indaga sobre:

o local do encontro.

O encontro ser entre:

Sr Watson e Sr Young apenas.

Present continuous affirmative and negative


O present continuous usado para falar de aes que esto em andamento no
presente. o tempo verbal que descreve atividades que esto acontecendo agora.

Ex.: Mr Watson is attending a meeting now.

O Sr Watson est participando de uma reunio agora.

No entanto o present continuous tambm comumente usado para expressar


uma ao futura, especialmente compromissos j estabelecidos.
Ingls Instrumental

Ex.: Mr Watson is traveling to Dallas on August 8.

O Sr Watson vai viajar para Dallas dia 8 de agosto.

54
Para o present continuous, usamos o verbo auxiliar to be + o verbo com a termi-
nao -ing.

Subject Aux. verb Verb Complement


I Am tomorrow.
You Are on business.
He Is to Dallas.
She Is Traveling by car.
It Is from Canada.
We Are on vacation.
They Are first class.

Subject Aux. verb Verb Complement


I m Not tomorrow.
You Arent on business.
He Isnt to Dallas.
She Isnt Traveling by car.
It Isnt from Canada.
We Arent on vacation.
They Arent first class.

ING forms
A regra geral acrescentar -ing ao final dos verbos. Porm os verbos terminados
em consoante + e perdem o e final.

Ex.: write / writing. Making appointments and reservations

Os verbos terminados em ie perdem o ie e ganham y.

Ex.: die / dying.

Os terminados em consoante + vogal + consoante, quando monosslabos ou


com a ltima slaba tnica, tm a ltima consoante dobrada.

Ex.: forget / forgetting.

travel / traveling.

55
Present continuous interrogative
Aux. verb Subject Verb Complement
Am I tomorrow?
Are You on business?
Is He to Dallas?
Is She Traveling by car?
Is It from Canada?
Are We on vacation?
Are They first class?

Short answers
Yes, I am. No, Im not.
Yes, you are. No, youre not/ you arent.
Yes, he is. No, he is not/ he isnt.
Yes, she is. No, shes not/ she isnt.
Yes, it is. No, its not/ it isnt.
Yes, we are. No, were not/ we arent.
Yes, they are. No, theyre not/ they arent.

Going to future
Outra forma muito usada para o futuro o going to. Usa-se tambm o verbo
auxiliar to be + going to + verbo principal.

Ex.: Im going to work on Saturday.


Im not going to work on Saturday.
Are you going to work on Saturday? Yes, I am/ No, Im not.
What are you going to do on Saturday? Im going to work.
Ingls Instrumental

56
Texto complementar

The importance of being punctual


(BILANICH, 2006. Adaptado.)

Punctuality demonstrates your respect for other people. It is a great way to


make a positive personal impression. Being late to meetings, or missing deadlines
hurts your image.

Punctuality only indicates good things about you. Being on time is a good way
to show someone that you care about them. Arriving on time shows that you res-
pect others. Respect is the foundation for creating great long-term relationships.

Being on time is fundamental for anyone who wants to be professional. Com-


panies do business with people they like, know, and trust.They like doing business
with people in control. If you always arrive on time, you give the impression that you
are in control and manage things well.

Other people are affected by what you do and dont do. If you dont do or deli-
ver as promised, you affect other peoples works. Your habits are your brand. Brands
take time and practice to build.

Glossary
Anyone = qualquer um Long-term = longo prazo

Arrive = chegar Miss = perder

Brand = marca Other = outros, outras


Making appointments and reservations
By = por Practice = prtica

Care = importar-se Punctuality = pontualidade

Create = criar Relationship = relacionamento

Deadline = prazo final Respect = respeito, respeitar

57
Deliver = entregar Show = mostrar

Do = fazer Take = levar

Give = dar Things = coisas

Great = grande Trust = confiar

Hurt = machucar, comprometer Want = querer

If = se Way = forma

Know= conhecer, saber Well = bem

Like = gostar

Atividades

1. Escreva perguntas para as respostas a seguir.

a) __________________________________________________________________ ?
Id like to book a flight from New York to Dallas, please.

b) __________________________________________________________________ ?
No, I need a return ticket for August 14.

c) __________________________________________________________________ ?
Economy class, please.

d) __________________________________________________________________ ?
A suite, please.

e) __________________________________________________________________ ?
A four-door sedan, please.

f) __________________________________________________________________ ?
JFK Airport, New York, on September 02, at 9 a.m.

g) __________________________________________________________________ ?
Ingls Instrumental

Its Ramirez from Sloman Inc.

58
h) __________________________________________________________________ ?
At Regents Park restaurant at 1p.m.

i) __________________________________________________________________ ?
Im afraid he is attending a meeting at 5.

2. Faa alteraes nas frases seguindo o exemplo a seguir:

Im coming to London next week.

(not) Im not coming to London next week.

(you?) Are you coming to London next week?

(Peter) Peter is coming to London next week.

(Teresa/ not) Teresa isnt coming to London next week.

(Silvia?) Is Silvia coming to London next week?

I. Im buying office furniture.

a) (not) _________________________________________________ office furniture.

b) (Peter?) _______________________________________________ office furniture?

c) (Silvia/not) ___________________________________________ office furniture.

d) (you?) ________________________________________________ office furniture?

e) (they) ________________________________________________ office furniture.

II. Im traveling on Friday.

a) (you?) _____________________________________________________ on Friday?


Making appointments and reservations
b) (Peter/ not) _______________________________________________ on Friday.

c) (Marek) ___________________________________________________ on Friday.

d) (not) ______________________________________________________ on Friday.

e) (Silvia?) ____________________________________________________ on Friday?

59
III. Im looking for a job.

a) (Peter) _____________________________________________________ for a job.

b) (not) ______________________________________________________ for a job.

c) (you?) _____________________________________________________ for a job?

d) (Silvia/not) ________________________________________________ for a job.

e) (we) ______________________________________________________ for a job.

3. Responda s perguntas.

a) What are you doing now?

b) Are you traveling on the weekend?

c) What time are you going home today?

d) Are you working on saturday?

e) Are you having problems with english?

f ) When are you seeing your family?

g) What time are you sleeping tonight?

4. Escreva frases no present continuous, na forma negativa ou afirmativa.

a) Rachel travel to Dallas not.


Ingls Instrumental

b) Mr Watson have breakfast in the hotel.

60
c) Rachel write a monthly report.

d) Suzie and Larry work in the office.

e) the shops close this Sunday not.

f ) the telephone ring.

g) Mr Young see Mr Watson at the hotel lounge.

h) Julia book a restaurant table not.

i) It snow in Dallas not.

5. Leia no dilogo 4 as frases que esto no present continuous. Depois responda


s perguntas:

a) Em quais das falas o present continuous usado para falar de aes que es-
to acontecendo no momento?

b) Em quais das falas o present continuous usado para falar de futuro?

Making appointments and reservations


c) Qual a ordem de sujeito, verbo auxiliar e verbo principal em perguntas no
present continuous?

6. Ordene as palavras para formar frases.

a) where/ staying/ he/ is/ ?

61
b) raining/ it/ outside/ is/ ?

c) doing/ are/ what/ they/ now/ ?

d) Larry/ talking to/ who/ is/ ?

e) your company/ making/ is/ progress in sales/ ?

7. Escreva perguntas para as respostas a seguir.

a) __________________________________________________________________ ?
Im staying for three days.

b) __________________________________________________________________ ?
Im writing a report.

c) __________________________________________________________________ ?
No, Im not. Im going to Denver, not Dallas.

d) __________________________________________________________________ ?
Hes traveling on August 8.

e) __________________________________________________________________ ?
No, were not seeing a movie. We need to study for the English test.

f) __________________________________________________________________ ?
Yes, it is. The temperature is 31 C.

g) __________________________________________________________________ ?
Were having cereals and bacon and eggs for breakfast.

Ampliando conhecimentos
Ingls Instrumental

Neste site, possvel encontrar exerccios de ingls, sempre com explicaes,


dentro de um contexto profissional de business (negcios), tais como agendar um
compromisso, falar ao telefone etc. Disponvel em: <www.english-test.net/esl/busi-
ness-english-course.html>.

62
Neste, alm de recursos para voc aprender sobre a lngua inglesa de um modo
geral (gramtica, expresses idiomticas, falsos cognatos, entre outros), voc encontra
uma extensa relao de palavras e termos especficos para o setor de business que
pode ser muito til no nosso dia a dia. Disponvel em: <www.aprendendoingles.com.
br/businessenglish.shtml>.

Neste site, voc encontrar, entre outras coisas, as expresses mais comuns em
ingls de acordo com diferentes situaes. Alm de conhecer expresses diferentes e
suas colocaes, voc enriquece seu vocabulrio. Disponvel em: <www.talking-about.
net/>.

Making appointments and reservations

63
Placing orders and giving directions

What do you know?


Ordene as letras para formar os nomes dos lugares da cidade.

Bank Church Fire brigade Gas station Hospital


Library Museum Park Police station Post office
School Shopping mall Supermarket Theater Zoo
IESDE Brasil S.A.

IESDE Brasil S.A.


YARLBIR UESMUM
1. 2.
IESDE Brasil S.A.

IESDE Brasil S.A.

CELIPO TISONAT ERIF GREDABI

3. 4.

65
Ingls Instrumental

66
5.

8.

11.
OZO
KARP

COOLHS

14.
IESDE Brasil S.A.

IESDE Brasil S.A.

9.
IESDE Brasil S.A.

12.

PINGHOPS LAML
6.

IESDE Brasil S.A.

HUCCHR
STOP FICEFO

15.
IESDE Brasil S.A.
REATHTE

IESDE Brasil S.A.

10. IESDE Brasil S.A.

13.

TREKAMPREUS
7.

IESDE Brasil S.A.


LISHOPTA
ANBK

SGA TISTONA
IESDE Brasil S.A.
IESDE Brasil S.A. IESDE Brasil S.A.
Dialogue 1 Giving directions
Rachel est fazendo aniversrio e Julia e os colegas do escritrio encomendam
flores. No dilogo a seguir, Julia explica ao atendente da floricultura como chegar a
Core Enterprise.

Attendant: Manhattan Florist, what can I do for you?

Julia: Good evening, Id like to place an order, please.

Attendant: Sure. When is the delivery?

Julia: Tomorrow morning, at 9. I need a bunch of sunflowers for Ms Burns.

Attendant: Will that be all?

Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.

Attendant: Thats US$71. What is the delivery address?

Julia: Its 201, 48th Street.

Attendant: Oh, its near here. Were on 1st Avenue. Ill take it. How can I get
there?

Julia: Its easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business Center
and the gas station.

Attendant: Thanks, Ill be there at 9 tomorrow.

Ordinal numbers
Os nmeros ordinais so muito usados para nomes de ruas nos EUA e para datas
tambm, por exemplo. So eles:
Placing orders and giving directions

1st First 4th Fourth 7th Seventh 10th Tenth


2nd Second 5th Fifth 8th Eighth 11th Eleventh
3rd Third 6th Sixth 9th Ninth 12th Twelfth

A partir do 13, simplesmente acrescenta-se o th final, a no ser nos nmeros que


acabem em y, que perdem o y e ganham ieth.

67
Ex.: 20 twentieth; 30 thirtieth.

Mas sempre que um nmero terminar em 1, 2 ou 3, ele levar first, second ou


third.

21st twenty-first; 32nd thirty-second; 43rd forty-third; 51st fifty-first.

Understanding
De acordo com o dilogo, podemos dizer que a floricultura fica:

prxima da CE Enterprise.

Na frase Take 1st Street, turn left on the corner of 59th Street, go straight one block, as
oraes correspondem a:

instrues.

Na frase Id like to place an order, Julia diz que:

gostaria de fazer um pedido.

A pergunta Will that be all? indaga se:

Julia gostaria de algo mais.

Na frase Sign CE Enterprise on it, please, Julia pede que:

seja assinado CE Enterprise no carto de aniversrio.

How can I get there? refere-se:

ao caminho para chegar ao local.

As palavras between, corner e straight, significam, respectivamente:

entre, esquina e reto.

Imperative
Ingls Instrumental

O imperative usado para dar ordens, instrues, informaes. No imperativo no


aparece o sujeito. Usamos apenas o verbo, sem to. Para o negativo, usamos dont + o
verbo.

68
Walk / Dont Walk

Cross / Dont cross

Turn off your cell phones / Dont turn on your cell phones.

Dialogue 2 Placing an order


Attendant: Hallmark Supplies, can I help you?

Julia: Hello, this is Julia from CE. Id like to order some supplies. I need some busi-
ness cards.

Attendant: Certainly. How many do you need?

Julia: How much are they?

Attendant: A hundred units for US$9,95.

Julia: Is that your best price?

Attendant: I can give you a 10% discount if you order five hundred.

Julia: Ill have 500. And could you send some letterheads too?

Attendant: Theyre US$12,25 a ream. How many reams?

Julia: Ill take two, please. Can you fax me a quote on printer ink, order number 097?

Attendant: Sure. Thats US$69,27. How would you like to pay?

Julia: Mail me the proforma invoice and Ill send you the money order. Can you
deliver by Tuesday, please?

Attendant: Thats a bit difficult. Ill see what I can do.

Julia: Thank you. Bye. Placing orders and giving directions

Understanding
De acordo com o dilogo, podemos observar que Julia est comprando:

cartes de visita e papel timbrado.

A pergunta How many do you need? corresponde ao:

nmero de itens.

69
Na pergunta How much are they?, Julia quer saber:

quanto custa o produto.

Na pergunta Is that your best price?, Julia est:

pechinchando um preo mais barato.

Na frase Fax me a quote on printer ink, Julia pede:

uma cotao de preo.

How would you like to pay? refere-se:

forma de pagamento.

As palavras proforma invoice, money order e letterhead significam, respectiva-


mente:

fatura pro forma, ordem de pagamento e papel timbrado.

Many & Much Some & Any


Many = muitos, muitas (usado para contveis, Some usa-se em frases afirmativas e em
plural). algumas perguntas = algum, alguma, alguns,
Much = muito, muita (usado para incontveis, algumas.
singular). Any usa-se em frases negativas e interroga-
Logo, as questions words how many e how tivas; em frases negativas = nenhum, nenhu-
much significam: ma, nenhuns, nenhumas; em frases interroga-
tivas = algum, alguma, alguns, algumas.
How many = quantos, quantas.
How much = quanto, quanta.

Texto complementar

Good telephone manners


(IRVINE; CADMAN, 1999, p. 54. Adaptado.)

In business, it is important to give a good impression on the telephone. Here


are a few tips.
Ingls Instrumental

70
Sound positive.

Dont keep a caller waiting.

Give your name or the name of the company in a friendly voice.

Speak clearly.

Dont sound bored.

Dont give the impression you know very little about your company.

Apologize immediately if an apology is needed.

Dont get irritated.

Sound helpful.

Take responsibility: either solve the callers problem or promise to take some
appropriate action.

Dont break promises.

Glossary
A few = alguns, algumas Friendly = amigvel

About = sobre Keep = manter

Apologize = desculpar-se Needed = necessrio

Apology = pedido de desculpa Solve = solucione

Bored = entediado Sound = soe


Placing orders and giving directions
Break = quebrar Tips = dicas

Caller = quem est telefonando Voice = voz

Clearly = claramente Wait = esperar

71
Atividades

1. Relacione as perguntas com as respostas.

a) Can you fax me a price list? ( ) Turn right and go straight ahead.

b) How much are the new printers? ( ) I can give you a 10% discount.

c) How many agendas do you have? ( ) They are $219,00 each.

d) How can I get to the bank? ( ) Credit card, please.

e) Will that be all? ( ) Sure, Ill send it this afternoon.

f ) Is that your best price? ( ) 51, Tanfield Ave.

g) How would you like to pay? ( ) About 2000 in my stockroom.

h) Whats the delivery address? ( ) Yes, thank you. I have everything.

2. Ordene as palavras para formar frases.

a) please / calling / who / is/ ?

b) send / some / can / please / you / me / printer / ink/ ?

c) discount / I / give / can / a / 10% / you .

d) flying / he / to / is / Dallas / Monday / on .

e) need / I / cards / business / some.


Ingls Instrumental

72
f ) between / the / gas station / company / is / the / fire / brigade / the / and.

g) Julia / is / this / CE / from.

3. Escreva o nome dos lugares que completam as frases a seguir:

a) you put money there...

b) sick people go there...

c) you study there...

d) you see paintings there...

e) criminals go there...

f ) you see animals there...

g) children play there...

4. Responda s perguntas.

a) How long do you take to go to work?

b) How much money do you spend on entertainment?

c) How many people live in your house?

d) How many hours a day do you work?


Placing orders and giving directions

e) How many hours a day do you sleep?

73
f ) How many days a week do you work?

g) How do you get to work, by car or by bus?

h) How long do you take in the shower?

5. Find the names of 8 places in the box.

bookstore / club / hotel / museum / park / police station / school / shopping mall

S H O P T O O L U K Y L L P

H I S C H O O L I N C E F O

O P O R T E H O Y K L U E L

P P R E W U S A B R U C L I

P I A L A M E P I Z B B L C

I N N O X I V A B O Y O M E

N G E O T A E R O L L W U S

G N T A B L O K R I I L S T

M E I W A N J O P E R I E A

A E V U U L P O O L A W U T

L D H O T E L I G H T O M I

L I B R A S I W E U N M Y O
Ingls Instrumental

E G G M I O S E U M I L I N

Q U B O O K S T O R E T Y L

74
6. Com base no mapa, responda s perguntas a seguir, indicando como chegar
aos locais solicitados. Siga o exemplo.

IESDE Brasil S.A.


Bakery Gym
You are here!

Lincoln Road Park

Library
Cyber
Cafe Shopping
Blackberry Ave.

Jefferson Ave.
Mall

Washington St.
Park St.

Brick St.
Movie
Hospital Theater
Police Station
Blue St. Shoe Store

Bank
School

Chinese
Green Flower Shop Restaurant
Ave.

Ex.: How can I get to the bank?

Turn left on Lincoln Road and go straight ahead for one block. Turn right on Jefferson
Avenue. Go straight for two blocks. It is on the left.

Ave.: avenue Blvd.: boulevard Rd.: road


St.: street Sq.: square

a) How can I go to the chinese restaurant?

________________ on Lincoln Road. ________________ on Jefferson Ave-


nue. ________________ for one block. ________________ on Blue Street and Placing orders and giving directions
________________ for three blocks. Its ________________, ________________
the shoe store.

b) How can I get to the bakery?

________________ on Lincoln Road and ________________ for two blocks.


________________ on Washington Street. Its ________________.

75
c) How can I get to the shopping mall?

________________ on Lincoln Road and ________________ for two blocks.


________________ on Washington Street and ________________ on
Blackberry Avenue. ________________ for two blocks. Its ________________,
________________ the park.

7. Sublinhe no dilogo 1 todos os imperativos.

8. Use the verbs in the box to write orders for the signs illustrated.

be / buckle your seatbelt (afivelar o cinto de segurana) / drink and drive / enter
/ graffiti (pichar) / litter (jogar lixo) / park (estacionar) / reduce (diminuir) / smoke
(fumar) / stop / take photographs / turn/turn off (desligar) / wear (usar, vestir)
Divulgao.
Digital Juice.
Divulgao.
Divulgao.
Ingls Instrumental

76
Divulgao. Digital Juice.
Divulgao. Divulgao. Divulgao. Photo Objects. IESDE Brasil S.A.

77
Placing orders and giving directions
Digital Juice.

IESDE Brasil S.A.

Divulgao.
Divulgao.
Divulgao.

9. Complete com how much ou how many.

a) ______________ time do we need?

b) ______________ computers will we buy?

c) ______________ suppliers are we calling?


Ingls Instrumental

d) ______________ is the new printer model?

e) ______________ chairs are there in the conference room?

f) ______________ days are you staying in Dallas?

78
Ampliando conhecimentos

JACOBS, Michael A. Como no Aprender Ingls: erros comuns e solues prticas. Rio
de Janeiro: Campus, 2002.

O foco desse livro so as principais dificuldades e erros que os brasileiros come-


tem quando aprendem ingls. O livro didtico e prazeroso ao mesmo tempo.

MARTINEZ, Ron. Como Dizer Tudo em Ingls: fale a coisa certa em qualquer situao.
Rio de Janeiro: Campus, 2000.

Esse livro auxilia o leitor a se expressar oralmente ou por escrito, usando as pa-
lavras certas no momento certo. O livro oferece conselho cultural-lingustico quando
relevante.

Placing orders and giving directions

79
Complaints, requests and offers

What do you know?


Relacione os verbos s suas tradues.

Chamar Chegar Comer Comprar Conhecer Contar Dar


Deixar Enviar Falar Fazer(2X) Gerenciar Gostar Ir
Jogar Obter Olhar Pedir Pegar Pensar Perguntar
Precisar Produzir Saber Ter Trazer Vender Ver
Viajar Vir Viver Voar

Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel

Dialogue 1 Making complaints


Attendant: Supply Shop, can I help you?

Julia: Good morning, this is Julia from CE. Im calling to make a complaint.

Attendant: Im sorry to hear that. What seems to be the problem?

81
Julia: Im afraid I placed an order last week and they didnt deliver it. I guess they
forgot about it.

Attendant: Whats your order number, please?

Julia: Its 531.

Attendant: We are very sorry. Ill make sure they send it to you immediately. It
wont happen again.

Julia: Ill remember that. Thank you.

Attendant: Furniture and All, how can I help?

Julia: Good afternoon, Im Julia from CE and Id like to complain about the chairs
I ordered.

Attendant: I understand. Whats the problem with the chairs?

Julia: Well, I asked for ten blue office chairs but I got eight black office chairs.

Attendant: We apologize. I believe they delivered the wrong order to you.

Julia: Could you send my chairs in today?

Attendant: Ill see what I can do. We have many deliveries to make.

Julia: Yes, but YOU delivered the wrong chairs. I need the right chairs here by
tomorrow.

Attendant: Ill personally check that you receive them by tomorrow. We are sorry
for the inconvenient.

Understanding
We are very sorry uma forma de desculpar-se. No dilogo aparecem trs outras
formas de dizer a mesma coisa:

Im sorry to hear that.

We apologize.

We are sorry for the inconvenient


Ingls Instrumental

82
Ill remember that, Ill make sure they send it to you immediately, It wont happen
again, Ill personally check that you receive them by tomorrow. No dilogo aparece diver-
sas vezes will (ll) e wont. Significa que o sujeito est fazendo:

uma promessa.

A frase What seems to be the problem? indaga:

sobre o problema.

Na frase Could you send my chairs in today?, Julia faz:

uma solicitao.

I understand, no dilogo, uma forma do atendente:

ser gentil identificando-se com o problema de Julia.

I placed an order last week and they didnt deliver it. I guess they forgot about it. I
asked for ten blue office chairs but I got eight black office chairs. As formas verbais subli-
nhadas correspondem ao tempo:

passado.

Com a frase I guess they forgot about it, Julia quer dizer que:

supe que tenham esquecido sobre o pedido.

Nas frases they didnt deliver it e Ill personally check that you receive them, it e them
referem-se :

the order e the chairs.

Will/ Wont
O will um modal auxiliary verb que comumente usado para fazer previses,
promessas e para decises espontneas.
Complaints, requests and offers

It will be very hot in Dallas / previso do tempo.

I will personally check that you receive them / promessa.

I will take you to the airport / deciso tomada na hora.

83
Usa-se o will (ou a contraction ll) seguido do verbo.

Ill remember that.

E na negativa usa-se wont (contraction de will not).

It wont happen again.

Na interrogativa, usa-se primeiro o will e depois o sujeito.

Will you come with me?

Object pronouns
um pronome que aparece depois do verbo, sofrendo a ao ao invs de exerc-la.

I me
You you
He him
She her
It it
We us
They them

Colors
IESDE Brasil S.A.

Simple past affirmative and negative


Ingls Instrumental

O simple past usado para falar de coisas que aconteceram em um determinado


tempo no passado.

84
To be Simple past

I You

He We
Was/Wasnt Were/Werent
She They

It

Ex.: I went to Dallas last week. / I was here yesterday.


To be Interrogative and short answers

I I I
He... ? He He
Was Yes, Was No, Wasnt
She She She
It It It
You You You
Were We... ? Yes, We Were No, We Werent
They They They

Na afirmativa, usa-se o verbo principal na forma de passado, sem auxiliar. Na ne-


gativa, usa-se o verbo auxiliar did + not (didnt) e ento o verbo principal volta ao
normal.

Ex.: I didnt go to Denver.

Alguns verbos so regulares e no passado levam terminao ed. Outros verbos


so irregulares. Compare:

Regular verbs Irregular verbs


visit visited; call called bring brought speak spoke
Quando terminam em e, apenas recebem
o final d. think thought write wrote

live lived; dance danced buy bought


Complaints, requests and offers

ride rode
Quando acabam em consoante + y, per-
dem o y e ganham ied. teach taught break broke

cry cried; try tried catch caught get got


Quando acabam em cons. + vogal + cons.,
sendo palavra monosslaba ou a ltima s- drink drank tell told
laba a tnica, dobra-se a ltima consoante.

85
Regular verbs Irregular verbs
swim swam go went
sing sang sleep slept
plan planned; stop stopped
run ran have had
come came take took

Subject Verb Complement


I yesterday.
You last week.
He late in December.
She Worked all day on Monday.
It long hours.
We well last night.
They here in 2003.

Subject Aux. + Verb Complement


I yesterday.
You last week.
He late in December.
She Didnt Work all day on Monday.
It long hours.
We well last night.
They here in 2003.

Simple past interrogative


Aux. Subject Verb Complement
I yesterday?
You last week?
He late in December?
Ingls Instrumental

Did She Work all day on Monday?


It long hours?
We well last night?
They here in 2003?

86
Short answers
Yes, I did. No, I didnt.
Yes, you did No, you didnt.
Yes, he did. No, he didnt.
Yes, she did. No, she didnt.
Yes, it did. No, it didnt.
Yes, we did. No, we didnt.
Yes, they did. No, they didnt.

Dialogue 2 Making requests and offers


Julia: CE Enterprise, can I help you?

Caller: Hi, this is Jessica from S Xpress. Im calling about the computer screen we
ordered from you.

Julia: What seems to be the problem?

Caller: I received the order yesterday but Im afraid the screen got here broken.

Attendant: Im very sorry to hear that. What order number was it?

Caller: Its 738. Could you send me another one as soon as possible?

Julia: I dont have any in stock. Why dont I send you an SR-8024 model? Its bigger
and you dont need to pay the difference.

Caller: That will be fantastic! Thank you very much.

Julia: Youre welcome. And I apologize for the inconvenience again. Bye.

Julia: CE Enterprise, what can I do for you?

Caller: Hello, Im Michael from DS Accountancy and Id like to complain about the
Complaints, requests and offers

hard disk we bought from you.

Julia: I see. Whats the problem with your hard disk?

Caller: Well, I installed it last week but now its damaged. Can you send someone
to check it?

87
Julia: We apologize. Let me send someone to pick it up and take another one for
you. As soon as the technician looks at it, Ill call you back.

Caller: Thank you very much.

Julia: Thank you for calling and we apologize for the inconvenience.

Understanding
De acordo com o dilogo, quais os problemas informados?

Monitor quebrado e disco rgido danificado.

Nas frases Could you send me another one as soon as possible? e Can you send some-
one to check it? as pessoas esto:

fazendo uma solicitao.

Na frase Its bigger and faster and you dont need to pay the difference, Julia oferece
um item:

maior e mais rpido pelo mesmo valor.

Nas frases Why dont I send you an SR-8024 model? e Let me send someone to pick it
up and take another one for you, Julia faz:

uma oferta.

No trecho Let me send someone to pick it up and take another one for you. As soon as
the technician looks at it, Ill call you back, Julia prope-se a:

fornecer outro item at que um tcnico avalie o problema.

Requests and offers


Usamos os modal verbs can, could, would e will para fazer solicitaes, pedidos.

Can you turn off your cell phone, please? Voc pode desligar seu celular, por favor?
Could you open the window? Voc poderia abrir a janela?
Ingls Instrumental

Would you send the technician tomorrow? Voc mandaria o tcnico amanh?
Will you take me to the airport on Friday? Voc me leva ao aeroporto sexta-feira?

88
Usamos o modal verb will para ofertas tambm. Bem como as expresses how
about, why dont, let e lets. Estas so usadas para dar sugestes.

Ill finish the report for you. Eu termino o relatrio para voc.
How about I make us some coffee? Que tal eu fazer um caf pra gente?
Por que eu no marco uma reunio para discu-
Why dont I schedule a meeting to discuss this?
tir isso?
Let me get you a pen. Deixe que eu pego uma caneta para voc.
Lets get a taxi, its late. Vamos pegar um txi, est tarde.

Texto complementar

Listen, listen, listen


(WILEY, 2007. Adaptado.)

We are blessed with two ears and one mouth. This suggests we should listen
more than we speak. In client service situations, listening is the secret to the satisfac-
tion of clients. Before you can solve clients problems, you must understand them.
You do this by listening really listening. Listen for words and concepts; listen for
facts and emotion; listen for problems and solutions that are often in the informa-
tion clients give you. Dont assume that good communication is speaking like John
F. Kennedy. Listening is the most ignored aspect of good communication. More mi-
sunderstandings occur because of poor listening than other problems.

To be a good listener, suspend that necessity to speak when others are


speaking. Dont prepare what youll say next. Listen attentively with ears, eyes, mind,
and body.

Glossary
Complaints, requests and offers

Assume = presumir Mind = mente

Attentively = atentamente Misunderstanding = mal entendido

Before = antes More = mais

89
Blessed = abenoado Mouth = boca

Body = corpo Must = dever

Concept = conceito Next = prximo

Ear = orelha Occur = ocorrer

Emotion = emoo Poor = pobre

Eyes = olhos Suspend = suspender

Fact = fato Than = do que

Like = como

Atividades

1. Order these words to make correct sentences.

a) you send could me your new catalogue please ?

b) me would you fax list your price?

c) am calling to I complain about printer the.

d) problem what to seems be the?

e) we for the inconvenience apologize.

f ) very I hear am to sorry that.


Ingls Instrumental

g) invoice me can you mail the please ?

90
h) will I some for coffee us get.

i) me call let hotel and the reservations make you for.

j) dont discount give why you I 50-dollar a?

2. Corrija as frases.

a) Did you went to Dallas last week?

b) Shes didnt work this morning.

c) They studyed together.

d) They did travel?

e) Did you was in the office yesterday?

f ) Im was in a meeting.

g) When you went to school?

h) We buyed many computers there.


Complaints, requests and offers

i) It dont work last night.

91
3. Responda s questes.

a) When were you born?

b) Where were you born?

c) Were you a good student?

d) Did you travel last summer?

e) What did you do last weekend?

f ) Were you at home yesterday at midnight?

g) Where were you last Saturday night?

4. Fun.

Horizontal Vertical

2. past of give 1. past of bring

3. past of send 3. past of speak

6. past of think 4. past of eat

8. past of write 5. past of get

7. past of take

8. past of go
Ingls Instrumental

92
1

4 5

6 7

5. Troque as palavras sublinhadas pelo object pronoun correspondente.

a) Look at the new computer. Look at _________.

b) I like Larry. I like _________.

c) I love New York. I love _________.

d) Im seeing the new clients. Im seeing _________.


Complaints, requests and offers

e) Call Suzie. Call _________.

f ) The job is for you and me. The job is for _________.

93
6. Use will e o object pronoun para responder s perguntas a seguir.

a) Could you fax me the proforma invoice, please?

_______________ this afternoon.

b) Can you ask Mr Watson to return my call, please?

_______________ when he comes back to the office.

c) Could you tell Suzie that her client is here?

_______________ right now.

d) Can you pick me up at the airport tomorrow, please?

_______________ at 2 oclock.

7. Complete as perguntas para as respostas a seguir.

a) How long _____________________________________ in Dallas?


Ill stay here in Dallas for a week.

b) _____________________________________ more than a week?


No, itll only take five days.

c) How many printers _____________________________________?


Ill need about seven of them.

d) How much _____________________________________?


Itll cost $299,00 each.

e) _____________________________________ tomorrow?
Yes, I guess they will deliver them tomorrow.

8. Complete the sentences.

a) The sky is ______________ on hot days and ______________ on cold days.

b) The sun is ______________ / ______________.

c) The colors of Brazil are ______________ and ______________.


Ingls Instrumental

d) Apples are ______________ or ______________.

94
e) Milk is ______________.

f ) Coffee is ______________.

g) Chocolate is ______________ or ______________.

9. Complete as frases com did, have ou had.

a) ____________ you ____________ a lot of work last week? Yes, I ____________.

b) What ____________ you ____________ to drink? I ____________ a fruit cock-


tail.

c) It was Rachels birthday last week. She ____________ a party on Friday.

Where ____________ she ____________ the party?

She __________ it in her apartment.

d) ____________ Larry and Julia ____________ a good time at lunch last Tues-
day?

Yes, they __________ . They __________ a great time.

10. Write the questions. Then answer with short answers.

Ex.: Suzie and Larry/ go/ Rachels party.


Did Suzie and Larry go to Rachels party? Yes, they did.

a) Mr Watson/ play golf with clients/ yesterday?

No, ___________.

b) It/ hot/ yesterday?

No, ___________.
Complaints, requests and offers

c) Suzie and Rachel/ be friends/ in High School?

Yes, ___________.

95
d) Robert/ have breakfast/ this morning?

Yes, ___________.

e) Larry/ be/ on vacation/ last month?

Yes, ___________.

f ) Mr Watson/ travel/ to Dallas/ last week?

Yes, ___________.

g) Rachel/ be/ in her office/ yesterday?

No, ___________.

11. Complete com o passado dos verbos.

Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Ingls Instrumental

96
12. Veja a lista de coisas que a Julia tinha para fazer ontem. Escreva frases sobre as
coisas que ela fez e que ela no fez.
Ex.: Julia made copies.

TO DO
make copies
cancel the meeting
confirm lunch
book the hotel
order printer ink
call Mr Suzuki
buy a birthday gift
talk to Rachel
write a report

a) __________________________________________________________

b) __________________________________________________________

c) __________________________________________________________

d) __________________________________________________________

e) __________________________________________________________

f) __________________________________________________________

g) __________________________________________________________

h) __________________________________________________________

Complaints, requests and offers

97
Ampliando conhecimentos

RICARDO, Jos. Pitfalls: 500 armadilhas da lngua inglesa. Disal, 2004.

Pitfalls so armadilhas e todos aqueles que lidam com a lngua inglesa se depa-
ram com algumas delas. Nesse livro curioso e divertido o experiente prof. Jos Ricardo
apresenta e desmonta 500 armadilhas, mostrando o seu significado e facilitando a vida
daqueles que so obrigados a enfrent-las.

JACOBS, Michael A. Tirando Dvidas de Ingls. Disal, 2003.

Nesse livro, voc encontrar mais de 200 perguntas e respostas com solues
para dvidas do dia a dia, dicas, exemplos tirados de letras de msicas pop, grias, con-
traes e outras peculiaridades do idioma que podem ocorrer no cotidiano e muito
mais!

CARVALHO, Ulisses Wehby de. Dicionrio das Palavras que Enganam em Ingls.
Disal, 2004.

Esse livro uma referncia para quem quer evitar erros comuns causados na hora
de traduzir algo do portugus para o ingls, os chamados falsos cognatos. Ele um
guia completo com os erros mais comuns cometidos por brasileiros, podendo ser lido
por extenso ou utilizado como referncia para tirar uma dvida momentnea.
Ingls Instrumental

98
Complaints, requests and offers

99
Getting a job

Formal and informal letters


Nomeie as partes das cartas com as palavras do box.

salutation / signature / closing / date / receivers address / senders address

Formal letter (carta formal)

Core Enterprise
1 201, 48th St.
New York

2 October 02 2008

LW Gear
3 31, Kensington St
New York

4 Dear Sir or Madam,

I am writing to request a catalogue of your products.

My company sells computer hardware and software and


we also provide technical service. We have several sup-
pliers in and out of New York city and I believe we could
do great business together.

Thank you for your assistance.

5 Yours Faithfully,

6 Julia Palmer

101
Informal letter (carta informal)

Core Enterprise

2 October 02 2008 -2

4 Dear Mr Jenkins,

I am writing to request a catalogue of your products.

My company sells computer hardware and software


and we also provide technical service. We have seve-
ral suppliers in and out of New York city and I believe
we could do great business together.

5 Best Regards,

6 Julia Palmer

1. _______________________________________________________

2. _______________________________________________________

3. _______________________________________________________

4. _______________________________________________________

5. _______________________________________________________

6. _______________________________________________________

Salutation
Para fazer uma saudao em uma carta formal, voc pode proceder de duas
maneiras:
Ingls Instrumental

102
Se voc no sabe o nome da pessoa a quem voc est escrevendo, use:

Dear Sir or Madam,

Se voc sabe a quem est escrevendo, use o ttulo e sobrenome:

Dear Mr Watson,

Closing
Para fazer o fechamento de uma carta formal, se voc no sabe o nome da pessoa
a quem voc est escrevendo, feche com:

Yours Faithfully,

Se voc sabe a quem est escrevendo, use:

Yours Sincerely,

Writing a formal letter


No primeiro pargrafo, que deve ser breve, voc diz a razo de estar escreven-
do: pode ser para reclamar, solicitar algo, entre outras coisas. Os pargrafos seguintes
devem conter informaes relevantes ao propsito da carta. O ltimo pargrafo deve
citar o que voc espera da pessoa/empresa a quem estiver escrevendo, ou seja, que
aes, medidas voc deseja que sejam tomadas.

Cover letter
Hoje em dia, inclusive no Brasil, comum os currculos serem acompanhados por
uma carta de apresentao. No caso de correio eletrnico, o texto da carta vai no pr-
prio e-mail e o arquivo contendo o currculo anexado a este.

Vejamos a carta de apresentao e o currculo de Julia:


Getting a job

103
Julia Palmer
34, 60th Street, ap 2E
New York 11377
555-3691
juliap@sec.com

July 09, 2007

Rachel Burns
Core Enterprise
201, 48th Street

Dear Ms Burns,

I am writing with reference to your advertisement in the New Yorkers last


Sunday. I would like to apply for the post of secretary assistant.

I have worked for ABM electronics since 1999 as a secretary assistant. I would
like to work in a smaller business. I am majoring in Business Management and
I have large experience working with different software.

I am available for interview in the mornings. I have enclosed my resume and I


look forward hearing from you.

Thank you for your consideration.

Yours Sincerely,
Ingls Instrumental

Julia Palmer

104
Julia Palmer 34, 60th Street, ap 2E
555-3691 New York 11377
juliap@sec.com

OBJECTIVE
To be able to work in Core Enterprise as a secretary assistant.

EXPERIENCE

2004 Present ABM electronics New York


Secretary assistant

1999 2001 Martes Computer Systems Chilliwack,


Secretary assistant Canada

SKILLS & TECHNOLOGY

I speak French fluently and have a good level of German.

I have experience of Microsoft Office, Linux, Corel Draw and varied


software.

EDUCATION & INTERESTS

I am majoring in Business Management at the College of Business,


New York.

I like traveling and reading.

Writing a cover letter


Primeiro pargrafo onde voc se identifica e diz a que cargo est se candida-
tando. Inclua a informao sobre como soube do emprego, mas seja breve e objetivo.

Segundo pargrafo explique por que est interessado em trabalhar na empresa


e por que acha que seria o candidato certo. Aqui voc pode citar sua qualificao, ex-
perincia e/ou qualidades que sejam relevantes ao emprego em questo.

Terceiro pargrafo informe-os de que voc est anexando seu currculo e, se


Getting a job

achar necessrio, acrescente alguma outra informao que lhe qualifique.

105
ltimo pargrafo coloque sua disponibilidade para entrevista, agradea a consi-
derao, ressalte seu interesse em trabalhar com a empresa e encerre a carta.

Dialogue 1 Job interview


Antes de Julia comear a trabalhar na CE, ela foi entrevistada por Rachel.

Rachel: So, Julia, how long have you worked in your present job?

Julia: Ive worked there since September 2004, when I came to the USA.

Rachel: How much do you earn there?

Julia: I make $20,000 a year.

Rachel: If you work here, youll make $18,000. Why do you want to leave your
job?

Julia: Well, its a very big company. Hundreds of people work there. Nobody no-
tices the work you do. I need a change.

Rachel: Why do you think you are qualified for this job?

Julia: First of all, I really like challenges. Id love to start something new. And with
experience, my skills for management and my knowledge of software, I believe I can
do a lot for Core Enterprise.

Rachel: Are you an organized person?

Julia: Yes, I am. I manage things very well and I can perfectly organize an office.

Rachel: How would you describe your personality?

Julia: I am open-minded, I like to take initiative, Im hardworking and I think I have


a good sense of humor.

Rachel: Do you mind speaking on the phone?

Julia: No, on the phone or personally, I like to help people.

Rachel: Do you smoke?

Julia: No, not anymore.


Ingls Instrumental

Rachel: Have you ever made presentations in your present job?

Julia: No, I havent. But Id like to.

106
Rachel: Well, Julia. Thank you for coming here today. Well let you know as soon
as we have decided.

Julia: Thank you for your time, Ms Burns. I look forward working with you.

Understanding
A pergunta How much do you earn there? refere-se a:

quanto Julia ganha no emprego atual.

De acordo com o dilogo, sabemos que Julia deve ganhar:

menos do que no emprego atual.

Julia quer trabalhar na CE porque:

uma empresa menor do que a atual.

Na frase and with experience, my skills for management and my knowledge of sof-
tware, I believe I can do a lot for Core Enterprise, Julia afirma:

ter experincia, habilidade para gerenciar e conhecimento de software.

Quais caractersticas Julia cita a seu respeito?

Ter mente aberta, ser esforada e tomar iniciativa.

Na frase Ive worked there since September 2004, a ao:

comeou no passado e estende-se at o presente.

Ao trmino da entrevista:

Rachel promete entrar em contato.

Present perfect affirmative and negative


O present perfect um tempo verbal que liga o presente ao passado. Usa-se o
present perfect para retratar aes que aconteceram em algum tempo desconhecido
do passado, como experincias e aes que comearam no passado e se estendem at
o presente.
Getting a job

I have been to New York. (sabe-se que foi no passado, mas no se sabe quando)

I have worked there for five years. (a pessoa continua trabalhando no mesmo lugar)

107
A estrutura do present perfect verbo auxiliar have + verbo principal no past
participle.

Subject Aux. verb + Verb Complement


I Have Worked a lot today.
You Have Worked here since 98.
He Has Worked late this week.
She Has Worked there for 9 months.
It Has Worked for years.
We Have Worked many hours.
They Have Worked well last night.

Subject Aux. verb + Not + Verb Complement


I Havent Worked a lot today.
You Havent Worked here since 98.
He Hasnt Worked late this week.
She Hasnt Worked there for 9 months.
It Hasnt Worked for years.
We Havent Worked many hours.
They Havent Worked well last night.

Assim como no simple past, no present perfect tambm existem verbos regulares,
que no mudam no past participle, e os verbos irregulares.

Irregular verbs Past participle


Have had Buy bought
Ride ridden Take taken
Tell told Come come
Break broken Eat eaten
Say said Run run
Speak spoken Do done
Bring brought Drink drunk
Get gotten Be been
Ingls Instrumental

Think thought Swim swum


Write written Go gone
Sing sung

108
Yet, already, ever, for and since
Yet = j, ainda -> usado em frases negativas e interrogativas.
Already = j -> usado em frases afirmativas.
Ever = alguma vez (na vida) -> perguntas.
For = por (para perodo de tempo).
Since = desde (para perodo de tempo).

Present perfect interrogative


Aux. verb Subject Verb Complement
Have I a lot today?
Have You here since 98?
Has He late this week?
Has She Worked there for 9 months?
Has It for years?
Have We many hours?
Have They well last night?

Short answers
Yes, I have. No, I havent.
Yes, you have. No, you havent.
Yes, he has. No, he hasnt.
Yes, she has. No, she hasnt.
Yes, it has. No, it hasnt.
Yes, we have. No, we havent.
Yes, they have. No, they havent.
Getting a job

109
Texto complementar

Interviewers favorite questions... and answers


(MULLIGAN, 2007. Adaptado.)

What kinds of questions do recruiters ask? Here are some ideas for how to
answer questions in a job interview.

What do you see yourself doing five years from now?

Answer something that will demonstrate your ambition and your wish to
remain in the company. I want to be an astronaut is out of question. This question
helps the interviewer know if the candidate will be happy in that position, or if he
wants to work in it only until he can find something better.

Whats your greatest strength?

Dont just talk about your strength relate it to the position.

Whats your greatest weakness?

Show that you know your weakness and have strategies to solve it. For exam-
ple, you could say, Im not very organized, so I always answer my e-mails and phone
calls right away.

Tell me about a time when you had to work with someone with a difficult
personality.

Show that you have the ability to be sensitive to the needs of others but can
influence them. Never say I just avoided them or They made me cry.

Glossary
Ambition = ambio Remain = permanecer
Ingls Instrumental

Avoid = evitar Right away = imediatamente

110
Better = melhor Sensitive = sensvel

Greatest = maior Solve = solucionar

Just = apenas Strength = ponto forte

Kind = tipo Until = at

Needs = necessidades Want = querer

Out of question = fora de cogitao Weakness = fraqueza, falha

Position = cargo Wish = desejo

Recruiter = recrutador Yourself = voc mesmo

Relate = relacione

Atividades

1. Relacione as perguntas com as respostas:

a) Are you good at organizing an office? ( ) Yes, I prefer it to individual work.

b) Have you ever written reports? ( ) My salary is $15,000 plus bonuses.

c) Are you interested in traveling? ( ) I am a very organized person.

d) What software have you used? ( ) I have all the qualifications you need.

e) Do you like working in team? ( ) I love traveling.

f ) Why do you think you are good for this job? ( ) Ive used MSOffice and Linux.

g) What languages can you speak? ( ) I constantly write reports in my job.

h) Why do you want to leave your job? ( ) I speak French and Spanish fluently.

i) How long have you worked there? ( ) Ive worked there since June 2002.
Getting a job

j) How much do you earn at your job? ( ) Because I need a change.

111
2. Complete the questions with is/are, does/do or have/has:

a) How long _________ you been here?

b) What _________ you doing?

c) When _________ she arrive from Germany?

d) Who _________ that woman there?

e) _________ Mr Watson seen the newspapers today?

f) _________ you work here?

g) Who _________ you meeting this afternoon?

h) I _________ nt had time to speak to finish this.

i) She _________ nt bought the computers yet.

j) _________ you ever eaten chinese food?

3. Order these parts of the letter.

( ) Dear Ms Havens,
( ) 9 June 2004
I am writing to inform you that my order hasnt arrived yet. It was
( ) placed on April 2 and it hasnt come.
( ) Robert Flesch
Fast Deliveries & Co.
( ) 39, Barker St
London, NW3
( ) 51, Trantine Ave
( ) London, SE7
Due to the delay of your delivery, we have had to find another sup-
( ) plier. It has caused us many problems and we no longer wish to do
business with your company.
( ) Yours sincerely,
Ingls Instrumental

We would like you to kindly return the payment for our order as
( ) we will not need the supplies anymore. Could you please send us a
cheque as soon as possible?

112
4. Responda s questes.

a) What languages do you speak?

b) How long have you worked at your present job?

c) Have you ever been to the USA?

d) Are you an organized person?

e) What software do you have experience of?

f ) Do you smoke?

g) Have you ever made presentations?

h) How long have you studied English?

5. Encontre 18 palavras relacionadas a escritrio no letter snake a seguir:

scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotocopierhbhfhe-
telephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhugeiuwoletterhea-
doeweowojjdujbusinesscardslejlweojejfisuppliesljikilhiohreportjbkiloiinvoi-
cejljikoesuqwfifgotablelkvjhlooiffplwchairepwwenbjhvjvbhardwaremn-
fiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine

6. Selecione, nas frases a seguir, o tempo verbal adequado:

a) Im looking for the printer catalogue. I havent seen/didnt see it.


Getting a job

b) I have gone/went to a meeting yesterday with the Swedish businessmen.

113
c) Suzie has had/ had lunch with Larry at that new restaurant last week.

d) Julia hasnt finished/ didnt finish her major in management yet.

e) Rachel has worked/ worked at CE for seven years.

f ) Mr Watson has been/ was in Dallas last month.

7. Complete a frase colocando o verbo indicado no presente perfeito e circule for


ou since:

a) I _________ in New York for/since two years. (live)

b) He _________ for them for/since July 2003. (work)

c) I _________ large experience with software for/since I came to the USA.


(have)

d) I _________ to my family for/since three months. (not speak)

e) We _________ great progress for/since Julia started working here. (make)

f ) It _________ easy to work all day for/since my baby was born. (not be)

8. Complete a pergunta de acordo com as respostas:

a) ____________________________________________________ a presentation?
No, I havent. But Id like to.

b) ___________________________________________________ at your present job?


Ive worked there for six years.

c) ____________________________________________________ about the job?


Ive decided that Julia is perfect to work here.

d) ____________________________________________________ her weekly report?


Yes, she has. Its on Mr Watsons table.

e) ____________________________________________________ to Dallas?
No, I havent, I have only been to Houston.
Ingls Instrumental

f) _______________________________________________ back from vacation yet?


Yes, he has. He got back last week.

114
9. Corrija as frases:

a) She have traveled on business.

b) Have they did their jobs?

c) How long you have worked here?

d) They dont have been to Canada.

e) Has she returned? Yes, she did.

f ) Have ever you eaten japanese food?

g) It has rained for yesterday.

Ampliando conhecimentos

KENNEDY, Joyce Lain. Entrevista de Emprego. Campus, 1999.

O livro prepara os candidatos a empregos para entrevistas, com inmeras dicas e


sugestes de especialistas.

DIGNEN, Bob. Minimax writing for international business. SBS, 2001.

Esse livro prepara o indivduo para escrever e-mails, cartas e relatrios em ingls.
Getting a job

115
Gabarito

Meeting people
1. P: I am Patrick Newman. Nice to meet you.
G: Hi, my name is Georgia Brown. Nice to meet you too.
P: Where are you from, Georgia?
G: I am from San Diego. How about you?
P: Im from Canberra, Australia.
G: Canberra? How do you spell that?
P: C-A-N-B-E-R-R-A. And where do you live, San Diego or New York?
G: I live in New York. I work here.
P: How old are you, Georgia?
G: Im 34 years old.
P: 34! Wow! Are you married?
G: No, Im single. What about you, Patrick?
P: Divorced.
G: And do you have children, Patrick?
P: No, no children. Whats your telephone number?
G: Its 550-0482. Call me!

2.

a. What is your name?


b. Where are you from?
c. Are you married?
d. Do you have children?
e. Where do you live?
f. How old are you?

117
3.

a. My name is Roberto Azul de Lima.


b. L-I-M-A
c. Im from...
d. I live at...
e. My phone number is...
f. Im... years old.
g. Yes, I am/ No, Im not.
h. Yes, I do/ No, I dont.

4.

Q W E Z X C V T T G H J K L M

S E Y R T U H H F Z B N B N A

X H I S F H Q G D X E W V F S

C J S G N V A I E V F S F I D

V K A D H B S E E C T X H F E

B L S F O T F S W V Y D J T F

N Z D H L K Y F S B H V O Y Y

N X Z M L T G E Z N B F I O H

M W S X N W B N I H J K L N J

J A W E R C V N B G G B V E N

U R W T H Y U J I K H L O I M

S T K J H L F V D S X T W H V
Ingls Instrumental

D W D T H I R T E E N P K V B

F A F M J K L T B H G Y W Z Y

G T H I N E E T R U O F E V U

118
5.

a. is

b. is

c. isnt

d. is

e. isnt

f. isnt

g. arent

6.

a. isnt

b. am not

c. are

d. is

e. arent

f. isnt

g. is

7.

a. Where are you from?

b. Are you a secretary?

c. Are you from Germany?

d. What is your last name?

e. Is Larry the import manager?

f. Are we in New York?


Gabarito

g. Is it December, 25?

119
8. R: is
J: am
R: is / is
R: is / is
J: is

9.

a. twenty-five

b. sixty-two

c. one hundred sixty-seven

d. five hundred ninety-three

e. one thousand twelve

f. one million, two hundred fifty-five thousand, nine hundred forty-four

10.

a. 814

b. 6598

c. 1,722,011

d. 3,174,601

e. 999,595

f. 240,000

g. 20,800,000

At work
TEXTO Relacione as figuras s profisses.
Ingls Instrumental

1. chef / 2. designer / 3. doctor / 4. account / 5. engineer / 6. dentist / 7. waiter /


8. pilot / 9. flight attendant / 10. barber / 11. computer programmer / 12. architect /
13. secretary /

120
1.

a. architect

b. February

c. Wednesday

d. accountant

e. Thursday

f. September

g. engineer

h. Friday

i. August

j. Tuesday

2.

I. I need to buy more supplies.

a. I dont need to buy more supplies.

b. Does Peter need to buy more supplies?

c. Silvia doesnt need to buy more supplies.

d. Do you need to buy more supplies?

e. They need to buy more supplies.

II. I trust him.

a. Do you trust him?

b. Peter doesnt trust him.

c. Marek trusts him.

d. I dont trust him.

e. Does Silvia trust him?


Gabarito

121
III. Im ready to work.

a. Peter is ready to work.

b. Im not ready to work.

c. Are you ready to work?

d. Silvia isnt ready to work.

e. We are ready to work.

3.

Would you like to leave a message? ( k ) 3052-5683.

Can I help you? ( d ) Im fine, thank you.

Whos calling, please? ( f ) Mariana.

How are you? ( b ) Id like to speak to Enzo.

When is the appointment? ( g ) M-A-R-I-A-N-A.

Whats your name? ( a ) Yes, please ask Jim to call me back.

How do you spell it? ( h ) Im thirty-six.

How old are you? ( c ) Its Gloria from GM motors.

Where are you from? ( i ) Im from Tokyo, Japan.

Where do you work? ( e ) Its on Tuesday, July 24.

Whats your telephone number? ( j ) At IBM.

4.

a. I wake up at... horrio)

b. Yes, I do. I have breakfast at... (horrio) / No, I dont.

c. I... (advrbio de frequncia) read the newspaper.


Ingls Instrumental

d. I am a / an... (ocupao)

e. I work at... (empresa)

f. Yes, I do / No, I dont.

122
g. Yes, I do / No, I dont.

h. Study/ work / sleep.

5.

F R I D A Y P S B R O T H E R

E C R T L A L O W E F G U M I

B O S U M M E R A F G S E B S

R P W E E Z B P M R S U Z O I

U S E S R F N G A O E N W U S

A P R D T U O U R Y E D I L T

R R A A Y I M S C A J A N H E

Y I R Y G O E D H D H Y T I R

W N Y P O P R E I U T P E G U

E G A P R I L F K R R O R D D

R F M O L L U I H Y E U T E I

N O P L A Y B O P D S T E S L

Y G R A N D M O T H E R A B S

6.

a. manages

b. trains

c. study

d. reads

e. work

f. live
Gabarito

g. visit

123
7.

a. doesnt make

b. read

c. live

d. has

e. dont speak

f. doesnt work

g. speaks

8.

a. Do you work in an office?

b. Where do you work?

c. Does Julia visit her family?

d. Does Larry manage exports?

e. Do they speak German in New York?

f. Does your company make photocopiers?

9.

a. do

b. Do / do

c. does

d. does

e. Does / doesnt

f. Do / dont
Ingls Instrumental

g. do

124
10. R: This is my routine. Every morning at 8 oclock, I turn on the computer, read
and answer my e-mails. After that, I check the newspapers for relevant news
about the CE clients. I keep the articles in a file, here in this file cabinet.
R: You know Larry, he manages and negotiates all transportation of imported
goods.
R: And Suzie organizes, trains and motivates sales teams in CE.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
J: Where is the photocopier, Rachel?
R: Its down the hall, next to the mail room.

11.

a. responder

b. verificar

c. passar por fax

d. guardar, manter

e. saber, conhecer

f. gerenciar

g. motivar

h. negociar

i. organizar

j. fotocopiar, xerocar

k. imprimir

l. ler

m. treinar

n. ligar
Gabarito

125
12.

a. January

b. April

c. December

d. May

e. August

f. November

g. July

h. September

i. October

j. May

13.

a. nine thirty; half past/ after nine.

b. twelve forty-five; a quarter to one.

c. eight fifteen; a quarter past/ after eight.

d. seven ten; ten past/ after seven.

e. six fifty; ten to seven.

Making appointments and reservations


TEXTO What do you know?

1. single room
2. automatic transmission
3. smoking
Ingls Instrumental

4. non-smoking
5. sedan
6. manual transmission
7. sports car
8. Sport Utility Vehicle (SUV)

126
9. suite
10. compact car
11. business class
12. double room
13. economy class
14. first class

1.

a. Can I help you?

b. Will that be one way only?

c. Economy, business or first class?

d. Would you like a suite, a single or a double room?

e. What kind of car?

f. When and where are you picking it up?

g. Whos calling?

h. Any special venue?

i. Is he free at 5 oclock?

2.

I. Im buying office furniture.

a. Im not buying office furniture.

b. Is Peter buying office furniture?

c. Silvia isnt buying office furniture.

d. Are you buying office furniture?

e. They are buying office furniture.

II. Im traveling on Friday.

a. Are you traveling on Friday?


Gabarito

b. Peter isnt traveling on Friday.

127
c. Marek is traveling on Friday.

d. Im not traveling on Friday.

e. Is Silvia traveling on Friday?

III. Im looking for a job.

a. Peter is looking for a job.

b. Im not looking for a job.

c. Are you looking for a job?

d. Silvia isnt looking for a job.

e. We are looking for a job.

3.

a. Im studying.

b. Yes, I am. / No, Im not.

c. Im going home at...(horrio)

d. Yes, I am/ No, Im not.

e. Yes, I am/ No, Im not.

f. Im seeing my family...(tempo)

g. Im sleeping at...(hora)

4.

a. Rachel isnt traveling to Dallas.

b. Mr Watson is having breakfast in the hotel.

c. Rachel is writing a monthly report.

d. Suzie and Larry are working in the office.


Ingls Instrumental

e. The shops arent closing this Sunday.

128
f. The telephone is ringing.

g. Mr Young is seeing Mr Watson at the hotel lounge.

h. Julia isnt booking a restaurant table.

i. It isnt snowing in Dallas.

5.

a. Whos calling? / Im calling to make an appointment.

b. Mr Watson is traveling to Dallas on August 8. / Im meeting some clients at


2:30. Where is Mr Watson staying? / So tell him Im meeting him at the hotel
lounge.

c. Verbo auxiliar to be + sujeito + verbo principal.

6.

a. Where is he staying?

b. Is it raining outside?

c. What are they doing now?

d. Who is Larry talking to?

e. Is your company making progress in sales?

7.

a. How long are you staying in Dallas?

b. What are you doing? Ou What are you writing?

c. Are you going to Dallas?

d. When is he traveling?

e. Are we seeing a movie?

f. Is it hot in Dallas?

g. What are we having for breakfast?


Gabarito

129
Placing orders and giving directions
TEXTO What do you know?

1. library / 2. museum / 3. police station / 4. fire brigade / 5. park / 6. theater / 7. bank / 8. zoo / 9. post
office / 10. hospital / 11. school / 12. church / 13. gas station / 14. supermarket / 15. shopping mall

1.

a. ( d ) Turn right and go straight ahead.

b. ( f ) I can give you a 10% discount.

c. ( b ) They are $219,00 each.

d. ( g ) Credit card, please.

e. ( a ) Sure, Ill send it this afternoon.

f. ( h ) 51, Tanfield Ave.

g. ( c ) About 2000 in my stockroom.

h. ( e ) Yes, thank you. I have everything.

2.

a. Who is calling please?

b. Can you send me some printer ink, please?

c. I can give you a 10% discount.

d. He is flying to Dallas on Monday.

e. I need some business cards.


Ingls Instrumental

130
f. The company is between the gas station and the fire brigade.

g. This is Julia from CE.

3.

a. bank

b. hospital

c. school

d. museum

e. police station

f. zoo

g. park

4.

a. I take... minutes.

b. I spend... reais on entertainment.

c. ... people live in my house.

d. I work... hours a day.

e. I sleep... hours a day.

f. I work... days a week.

g. I get to work by car/ by bus.

h. I take... minutes in the shower. Gabarito

131
5.

S H O P T O O L U K Y L L P

H I S C H O O L I N C E F O

O P O R T E H O Y K L U E L

P P R E W U S A B R U C L I

P I A L A M E P I Z B B L C

I N N O X I V A B O Y O M E

N G E O T A E R O L L W U S

G N T A B L O K R I I L S T

M E I W A N J O P E R I E A

A E V U U L P O O L A W U T

L D H O T E L I G H T O M I

L I B R A S I W E U N M Y O

E G G M I O S E U M I L I N

Q U B O O K S T O R E T Y L

6.

a. Turn left / Turn right / Go straight ahead / Turn left / go straight ahead / on
the right / across from.

b. Turn left / go straight ahead / Turn left / on the left.

c. Turn left / go straight ahead / Turn right / turn left / Go straight ahead / on
the left, across from.
Ingls Instrumental

7. Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: Thats US$71. What is the delivery address?
Julia: Its 201, 48th Street.

132
Attendant: Oh, its near here. Were on 1st Avenue. Ill take it. How can I get
there?
Julia: Its easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business
Center and the gas station.

8. Be quiet / Stop / Buckle up / Dont litter / Dont park / Dont turn right / Reduce
speed / Dont smoke / Dont take photographs / Dont drink and drive / Dont
enter / Turn left / Dont turn left / Dont graffiti / Wear helmet / Turn off cell pho-
nes.

9.

a. How much

b. How many

c. How many

d. How much

e. How many

f. How many

Complaints, requests and offers


TEXTO What do you know?

Arrive chegar Go ir Order pedir


Ask perguntar Have ter Play jogar
Bring trazer Know saber Produce produzir
Buy comprar Leave deixar See ver
Call chamar Like gostar Sell vender
Come vir Live viver Send enviar
Do fazer Look olhar Speak falar
Eat comer Make fazer Take pegar
Fly voar Manage gerenciar Tell contar
Gabarito

Get obter Meet conhecer Think pensar


Give dar Need precisar Travel viajar

133
1.

a. Could you send me your new catalogue, please?

b. Would you fax me your price list?

c. I am calling to complain about the printer.

d. What seems to be the problem?

e. We apologize for the inconvenience.

f. I am very sorry to hear that.

g. Can you mail me the invoice please?

h. I will get some coffee for us.

i. Let me call the hotel and make reservations for you.

j. Why dont I give you a 50-dollar discount?

2.

a. Did you go to Dallas last weekend?

b. She didnt work this morning.

c. They studied together.

d. Did they travel?

e. Were you in the office yesterday?

f. I was in a meeting.

g. When did you go to school?

h. We bought many computers there.

i. It didnt work last night.

3.
Ingls Instrumental

a. I was born on (dia).

b. I was born in (cidade).

134
c. Yes, I was/ No, I wasnt.

d. Yes, I did/ No, I didnt.

e. I... (resposta individual)

f. Yes, I was/ No, I wasnt.

g. I was at (lugar).

4.

Horizontal

2. gave

3. sent

6. thought

8. wrote

Vertical

1. brought

3. spoke

4. ate

5. got

7. took

8. went

5.

a. Look at it.

b. I like him.

c. I love it.

d. Im seeing them.

e. Call her.
Gabarito

f. The job is for us.

135
6.

a. Ill fax you

b. Ill ask him

c. Ill tell her

d. Ill pick you up

7.

a. How long will you stay in Dallas?

b. Will it take more than a week?

c. How many printers will you need?

d. How much will it cost?

e. Will they deliver them tomorrow?

8.

a. The sky is blue on hot days and grey on cold days.

b. The sun is orange/yellow.

c. The colors of Brazil are green and yellow.

d. Apples are green or red.

e. Milk is white.

f. Coffee is black.

g. Chocolate is brown or white.

9.

a. Did you have a lot of work last week? Yes, I did.


Ingls Instrumental

b. What did you have to drink? I had a fruit cocktail.

c. It was Rachels birthday last week. She had a party on Friday.

Where did she have the party?

136
She had it in her apartment.

d. Did Larry and Julia have a good time at lunch last Tuesday?

Yes, they did. They had a great time.

10.

a. Did Mr Watson play golf with clients yesterday? No, he didnt.

b. Was it hot yesterday? No, it wasnt.

c. Were Suzie and Rachel friends in High School? Yes, they were.

d. Did Robert have breakfast this morning? Yes, he did.

e. Was Larry on vacation last month? Yes, he was.

f. Did Mr Watson travel to Dallas last week? Yes, he did.

g. Was Rachel in her office yesterday? No, she wasnt.

11.

Arrive arrived Go went Order ordered


Ask asked Have had Play played
Bring brought Know knew Produce produced
Buy bought Leave left See saw
Call called Like liked Sell sold
Come came Live lived Send sent
Do did Look looked Speak spoke
Eat ate Make made Take took
Fly flew Manage managed Tell told
Get got Meet met Think thought
Give gave Need needed Travel traveled

12.

a. She didnt cancel the meeting.

b. She confirmed lunch.


Gabarito

c. She didnt book the hotel.

137
d. She ordered printer ink.

e. She didnt call Mr Suzuki.

f. She bought a birthday gift.

g. She didnt talk to Rachel.

h. She wrote a report.

Getting a job
1.

a. ( e ) Yes, I prefer it to individual work.

b. ( j ) My salary is $15,000 plus bonuses.

c. ( a ) I am a very organized person.

d. ( f ) I have all the qualifications you need.

e. ( c ) I love traveling.

f. ( d ) Ive used MSOffice and Linux.

g. ( b ) I constantly write reports in my job.

h. ( g ) I speak French and Spanish fluently.

i. ( i ) Ive worked there since June 2002.

j. ( h ) Because I need a change.

2.

a. How long have you been here?

b. What are you doing?

c. When does she arrive from Germany?


Ingls Instrumental

d. Who is that woman there?

e. Has Mr Watson seen the newspapers today?

f. Do you work here?

138
g. Who are you meeting this afternoon?

h. I havent had time to speak to finish this.

i. She hasnt bought the computers yet.

3.

(4) Dear Ms Havens,


(3) 9 June 2004
I am writing to inform you that my order hasnt arrived yet. It was
(5) placed on April 2 and it hasnt come.
(9) Robert Flesch
Fast Deliveries & Co.
(1) 39, Barker St.
London, NW3
51, Trantine Ave.
(2)
London, SE7
Due to the delay of your delivery, we have had to find another sup-
(6) plier. It has caused us many problems and we no longer wish to do
business with your company.
(8) Yours sincerely,
We would like you to kindly return the payment for our order as
(7) we will not need the supplies anymore. Could you please send us a
cheque as soon as possible?

4.

a. I speak...

b. I have worked there (for/ since...)

c. Yes, I have/ No, I havent.

d. Yes, I am/ No, Im not.

e. I have experience of...

f. Yes, I do/ No, I dont.

g. Yes, I have/ No, I havent.


Gabarito

h. Ive studied English for/ since.

139
5.

scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotoco-
pierhbhfhetelephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhu-
geiuwoletterheadoeweowojjdujbusinesscardslejlweojejfisuppliesljikilhio-
hreportjbkiloiinvoicejljikoesuqwfifgotablelkvjhlooiffplwchairepwwenb-
jhvjvbhardwaremnfiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine

6.

a. havent seen

b. went

c. had

d. hasnt finished

e. has worked

f. was

7.

a. have lived / for

b. has worked / since

c. have had / since

d. havent spoken / for

e. have made / since

f. hasnt been / since

8.

a. Have you (ever) made


Ingls Instrumental

b. How long have you worked

c. What have you decided

d. Has she written

140
e. Have you (ever) been

f. Has he gotten

9.

a. She has traveled on business.

b. Have they done their jobs?

c. How long have you worked here?

d. They havent been to Canada.

e. Has she returned yet? Yes, she has.

f. Have you ever eaten japanese food?

g. It has rained since yesterday.

Gabarito

141
Glossary
about = sobre architect = arquiteto

accommodation = acomodao arrange = organizar, ajeitar

account = conta arrangement = acordo, arranjo

accountant = contador arrival = chegada

address = endereo arrive = chegar

administration = administrao articles = artigos

advertisement = anncio, propaganda ask = perguntar, pedir

afford = sustentar, manter asset = recurso, propriedade


financeiramente
available = disponvel
again = novamente
avoid = evitar
agree = concordar
barber = barbeiro
agreement = acordo
bargain = pechincha
all = tudo
believe = acreditar
already = j
best = o melhor
annual = anual
better = melhor
answer = responder, atender
big = grande
any = algum, qualquer um
bigger = maior
anymore = mais, no mais
bill = conta, nota
anything = qualquer coisa, alguma coisa
birth = nascimento
apologize = desculpar-se
bit = pedao, pouco
apply = aplicar, candidatar-se
board = diretoria
approve = aprovar
book = livro, reserva, reservar

143
broken = quebrado, no funcionamento computer programmer = programador
de computador
building = edifcio
conference = conferncia
bunch = bouquet, arranjo, grupo
confirm = confirmar
business cards = carto de visitas
consignment = consignao
call = chamar, telefonar, chamada
container = container, recipiente
call back = retornar ligao
cost = custo, custar
capital = capital
courier = transportador
cash = dinheiro
credit = crdito
catalogue = catlogo
credit card = carto de crdito
challenge = desafio
cry = chorar
change = mudar, troco
current = atual, circulante
charge = cobrar
customer = cliente
check in = dar entrada
customs = alfndega
check out = sair
damaged = danificado
chef = chefe de cozinha
date = data, datar
cheque = cheque
day = dia
choose = escolher
deadline = prazo final
church = igreja
debt = dvida, dbito
circle = circule, crculo
delay = atraso
closing = desfecho
deliver = entregar
colleague = colega
delivery = entrega
commerce = comrcio
demand = demanda, exigir, exigncia
commodities = mercadorias, produtos
dentist = dentista
Ingls Instrumental

complain = reclamar
departure = sada, embarque
complaint = reclamao

144
deposit = depsito, depositar extension = ramal

describe = descrever facilities = instalaes, aparatos

designer = designer, desenhista faster = mais rpido

difficult = difcil fax = enviar fax

discount = desconto fax machine = aparelho de fax

dispatch = despacho, despachar fee = taxa, pagamento

display = exibio, mostra, exibir file cabinet = arquivo

doctor = mdico, doutor find = achar

draft = saque, rascunho fire brigade = corpo de bombeiros

drivers license = carteira de motorista flight = voo

drop a car off = entregar um carro flight attendant = comissrio(a) de bordo

due date = data de vencimento florist = florista

early = cedo, adiantado flow chart = fluxograma

earn = ganhar, receber for = por, para

else = outro franchising = franquia

employ = empregar free = gratuito, livre, disponvel

enclose = incluir freight = frete

engineer = engenheiro full time = perodo integral

enterprise = empresa gas station = posto de gasolina

estate = propriedade, bens goods = bens, produtos

estimate = estimativa greetings = saudaes

exchange = cmbio, troca, trocar gross = bruto

expense = despesa, custos guarantee = garantia

export = exportao, exportar hairdresser = cabeleireiro

exporter = exportador hall = corredor, entrada


Glossary

145
handling = manejo library = biblioteca

happen = acontecer like = gostar, como

happy = feliz live = viver, morar

hard disk = disco rgido loan = emprstimo

hardworking = trabalhador, esforado logo = logotipo

help = ajuda, ajudar long term = longo prazo

here = aqui look = olhar

immediately = imediatamente loss = perda

import = importao, importar lot = muito, bocado

imported = importado lounge = salo

income = renda mail order = vendas por catlogo

industry = indstria major = maior, principal

initiative = iniciativa manage = gerenciar

install = instalar manager = gerente

insurance = seguro many = muitos, muitas

invoice = fatura match = associar

job = emprego meet = conhecer, encontrar

kind = tipo meeting = reunio

knowledge = conhecimento money = dinheiro

last = ltimo money order = ordem de pagamento

late = tardio, tarde, atrasado month = ms

lawyer = advogado monthly = mensal

left = esquerda motivate = motivar


Ingls Instrumental

letter = carta, letra much = muito, muita

letterhead = cabealho, timbre near = perto

146
need = precisar, necessidade percentage = porcentagem

negotiate = negociar person = pessoa

net = lquido, rede personally = pessoalmente

new = novo photocopier = fotocopiadora

news = notcias photocopy = fotocopiar

newspaper = jornal impresso pick up = buscar, apanhar

next = prximo pilot = piloto

nobody = ningum plan = planejar

notice = perceber, anncio play = jogar, tocar

notify = notificar policy = poltica

office = escritrio position = cargo, posio

one way = somente ida post office = correio

open-minded = mente aberta presentation = apresentao

order = ordem, pedido, ordenar price = preo

other = outro print = imprimir

outcome = resultado, consequncia printer = impressora

outlet = ponto de vendas product = produto

overdue = vencido profit = lucro

overtime = hora extra proforma invoice = relao de preo

owe = dever proof = prova

packaging = empacotamento property = propriedade

part time = meio perodo proposal = proposta

partnership = sociedade public relations = relaes pblicas

payment = pagamento publicity = publicidade

people = pessoas purchase = comprar, adquirir


Glossary

147
qualified = qualificado seem = parecer

quote = cotao send = enviar

read = ler sender = remetente

really = realmente sense = sentido

ream = resma service = servio

receipt = recibo share = ao, quota

receive = receber shipment = carregamento

receiver = receptor short term = curto prazo

record = registro sign = assinar, sinal

refund = reembolso signature = assinatura

remember = lembrar since = desde

rent = alugar, aluguel skill = habilidade

rental = aluguel smoke = fumar, fumaa

report = relatrio, relatar someone = algum

request = pedido, pedir soon = logo

retail = varejo spell = soletrar

right = direita, certo spreadsheet = planilha

round trip = viagem de ida e volta start = comear, comeo

safe = seguro, cofre state = estado, situao

salary = salrio statement = declarao, extrato (banco)

sales = vendas stationery = artigos de escritrio

salutation = saudao, cumprimento statistics = estatstica

sample = amostra stock = estoque


Ingls Instrumental

schedule = programao stop = parar

screen = tela storeroom = armazm, depsito

148
submit = submeter vacation = frias

sunflowers = girassis valid = vlido

supplier = fornecedores value = valor, preo

supplies = proviso, fornecimentos venue = local

support = apoio voucher = recibo, documento

sure = certeza waiter = garom

talk = falar waitress = garonete

technician = tcnico want = querer

theater = teatro week = semana

there = l weekend = fim de semana

thing = coisa weekly = semanal

together = juntos welcome = de nada, bem-vindo

tomorrow = amanh well = bem

tonight = hoje noite wholesale = atacado

track = trilha, rastro will = testamento, desejo

trade = trocar, troca, comrcio with = com

trademark = marca registrada without = sem

train = treinar, trem work = trabalhar

travel = viajar work station = estao de trabalho

try = tentar wrapping = embrulho

turn off = desligar write = escrever

turn on = ligar wrong = errado

underline = sublinhar yesterday = ontem

unlimited miles = milhas ilimitadas yet = ainda, j

up-to-date = atualizado zip code = cep


Glossary

149
Functions
Para se apresentar:

Im...
My names...

Para apresentar uma pessoa outra:

This is...
Id like you to meet...

Aps conhecer / ser apresentado:

(Its) nice to meet you.


(Its a) pleasure to meet you.
Pleased to meet you.
Glad to meet you.
How do you do?

Dados pessoais:

Whats your name? Qual seu nome?


Where do you live? Onde voc mora?
How old are you? Quantos anos voc tem?
Where do you work? Onde voc trabalha?
What do you do? O que voc faz?
Are you married? Voc casado?
Do you have children? Voc tem filhos?
Whats your telephone number? Qual seu telefone?

151
Oferecendo ajuda/ atendendo:

Can I help you?


May I help you?
How can I help you?
How may I help you?
What can I do for you?

Informando que a pessoa desejada est indisponvel:

Im afraid Eu lamento mas...


... is on another line. ... est em outra linha.
The line is busy. A linha est ocupada.
... is in a meeting. ... est em uma reunio.
... is not at the office. ... no est no escritrio.
There is no answer. No est respondendo.
Can I take a message? Posso anotar o recado?
Would you like to leave a message? Quer deixar recado?

Pedindo que aguardem:

Just a moment, please.


Hold, please.
Will you hold, please?

Dizendo para qu est ligando:

Im calling to complain... reclamar


to (place an) order... fazer pedido
to ask... perguntar/ pedir
Ingls Instrumental

to check... verificar
to request... solicitar

152
Im calling about the order... o pedido
the invoice... a fatura
the meeting... a reunio
the appointment... o compromisso

Transferindo ligao:

Ill put you through to...


Ill transfer your call to...
Ill connect you to...

Dizendo o que deseja:

Id like to make a reservation.


to book...
to make an appointment.
to confirm an appointment.
to place an order.
to speak to...

Informaes sobre localizao:

How can I get to...? Como chego a(o)... ?


How do I get to...? Como chego a(o)... ?
Is there a... near here? Tem um... perto daqui?
Where is... ? Onde fica... ?

Questionando sobre o problema:

Whats the problem?


Whats the matter?
What seems to be the problem?
Functions

Is there a problem?
How can I help you?

153
Atendendo problemas/reclamaes educadamente:

Im sorry to hear that. Lamento.


We apologize. Pedimos desculpa.
It wont happen again. No acontecer de novo.
Ill see what I can do. Verei o que posso fazer.
We are sorry for the inconvenient. Perdoe o inconveniente.
Ingls Instrumental

154
Referncias
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

BILANICH, Bud. The Importance of Being Punctual. Disponvel em: <www.careersu-


perstar.com/2006/12/the_importance_of_being_punctu.html>. Acesso em: jun. 2006.

DUNN, Susan. Greetings! Multicultural Differences in Greetings you Need to Be


Aware of. Disponvel em: <www.bpic.co.uk/articles/greetings.htm>. Acesso em: set.
2007.

IRVINE, Mark; CADMAN, Marion. Commercially Speaking. Oxford: Oxford University


Press, 1999.

MULLIGAN, Barbara. Interviewers Favorite Questions and Answers. Disponvel


em: <www.jobweb.com/interviews.aspx?id=282 >. Acesso em: 23 nov. 2007.

WILEY, Sandra. Listen, listen, listen. Disponvel em: <www.microsoft.com/dynamics/


accountingprofessionals/ap_boomer_commst at.mspx#E5B>. Acesso em: 22 out. 2007.

157
Anotaes

159