Escolar Documentos
Profissional Documentos
Cultura Documentos
INGLS
INSTRUMENTAL
2009
2009 IESDE Brasil S.A. proibida a reproduo, mesmo parcial, por qualquer processo, sem autorizao por escrito
dos autores e do detentor dos direitos autorais.
ISBN: 978-85-387-0958-9
CDD 428.24
At work.......................................................................................................................25
What do you know?..................................................................................................................................25
Occupations................................................................................................................................................27
Simple present affirmative and negative......................................................................................28
Frequency adverbials How often?...................................................................................................30
Gabarito.................................................................................................................. 117
Glossary.................................................................................................................. 143
Functions............................................................................................................... 151
Referncias............................................................................................................ 157
Anotaes.............................................................................................................. 159
Apresentao
Caro aluno,
Greetings
Hi oi (informal)
Hello ol
Goodbye/ Bye tchau
Good morning bom dia
Good afternoon boa tarde
Good evening boa noite
Good night boa noite (ao se despedir)
Dialogue 1
Leia o dilogo abaixo sobre Rachel, uma secretria executiva da CE (Core Enterpri-
ses). Ela est conhecendo Julia, a nova estagiria.
Comstock Complete.
9
R: Julia, this is my office and this is your workstation.
R: This is Larry, the import manager, and that is Suzie, the sales manager.
Understanding
Nice to meet you quer dizer Prazer em conhec-lo. Outra forma de dizer a mesma
coisa :
The alphabet
Entre parnteses encontra-se a leitura das letras para facilitar a sua pronncia.
Para informaes sobre transcrio fonolgica.
10
As letras do alfabeto que tm sons semelhantes so:
A, H, J e K.
Mr = Senhor
Mrs = Senhora (mulheres casadas ou idosas)
Miss = Senhorita (mulheres solteiras e jovens)
Ms (diz-se miz) = ttulo neutro para mulheres
Dialogue 2 Spelling
bastante comum no dia a dia do profissional de secretariado surgir a necessi-
dade de se soletrar nomes e sobrenomes, ou mesmo usar siglas e abreviaes. Por essa
razo, indispensvel que conheamos bem o alfabeto em ingls.
No dilogo a seguir, Julia est almoando com seu colega de trabalho, Larry.
Observe como eles fazem quando no conseguem entender alguma palavra que foi
dita na conversa. Comstock Complete.
Divulgao.
Meeting people
11
L: Julia, where are you from?
L: D-I-E-F-E-N-D-O-R-F.
Understanding
Where are you from? significa:
De onde voc ?
I am from...
Em, Wow, how do you spell that?, Larry pede a Julia que:
12
Pronomes pessoais
I eu
You tu, voc
He ele
She ela
ele, ela (para coi-
It
sas ou animais)
We ns
You vs, vocs
They eles, elas
13
To be interrogative and short answers
Nas perguntas, o verbo auxiliar aparece antes do sujeito. Quando a pergunta co-
mear com o verbo auxiliar, ela nos fornecer uma resposta do tipo sim ou no. Nesse
caso, podemos usar as short answers (respostas curtas). Observe:
Contractions
Contractions so usadas apenas informalmente.
I am = Im I am not = Im not
You are = youre You are not = youre not/ you arent
He is = hes He is not = hes not/ he isnt
She is = shes She is not = shes not/ she isnt
It is = its It is not = its not/ it isnt
We are = were We are not = were not/ we arent
They are = theyre They are not = theyre not/ they arent
Note: no usamos contractions para short answers afirmativas.
Ingls Instrumental
14
Question words
Quando uma pergunta comea com verbo auxiliar, a resposta afirmativa ou ne-
gativa (yes or no). Quando queremos uma informao, devemos usar question words.
So question words:
Numbers
0 1 2 3 4 5 6 7 8 9
zero one two three four five six seven eight nine
10 11 12 13 14 15 16 17 18 19
ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen
21 22 23 24 25 27 28 29
20 26
twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty-
twenty twenty-six
one two three four five seven eight nine
30 40 50 60 70 80 90
thirty forty fifty sixty seventy eighty ninety
1110
110
100 200 1000 one 2000 1,000,000
one hundred
one hundred two hundred one thousand thousand one two thousand one million
ten
hundred ten
15
No cotidiano, a palavra hundred tambm pode ser utilizada na leitura de n-
meros que esto na casa dos milhares. Nesse caso, leem-se os dois primeiros
nmeros como se estivessem na casa das dezenas e, em seguida, a palavra
hundred. Por exemplo: 1200 twelve hundred.
Personal information
Dialogue 3
Age (idade)
Children (kids)
A resposta curta seria apenas o
son(s) = filho(s)
nmero, sem
daughter(s) = filha(s)
years old. Ex.: Im 31.
J: Its 550-3691.
J: No, I dont.
16
J: Im 24 years old.
Understanding
Where do you live? significa:
Voc casada?
I am 24 years old.
data de nascimento.
Texto complementar
Greetings!
Multicultural differences in greetings you need to be aware of
tures. For example, most of the world does not greet by shaking hands. People from
Asian cultures bow. Some cultures naturally greet by hugging. Some cultures kiss!
17
Greetings are critical first moves in relationships. Start with a polite word or
two, like Mr And Mrs Taekwondo, its nice to meet you finally, and observe what
they do and are comfortable with. Then imitate their gesture, bow, hand shake, hug
or nothing! Use your intuition! When in doubt, err on the side of conservatism.
Glossary
About = sobre Naturally = naturalmente
(DUNN, Susan. Greetings! Multicultural Differences in Greetings you Need to Be Aware of.
Disponvel em: <www.bpic.co.uk/articles/greetings.htm>. Acesso em: set. 2007.)
Ingls Instrumental
18
Atividades
Divorced.
Im 34 years old.
a) __________________________________________________________________ ?
My name is Lucy Spring.
Meeting people
19
b) __________________________________________________________________ ?
Im from Madrid, Spain.
c) __________________________________________________________________ ?
No, Im single.
d) __________________________________________________________________ ?
Yes, I have a little boy.
e) __________________________________________________________________ ?
I live at 64, Broadway Street, apartment 2.
f) __________________________________________________________________ ?
Im 34.
20
4. Encontre estes nmeros no caa-palavras: 8 / 88 / 51 / 14 / 13 / 27:
Q W E Z X C V T T G H J K L M
S E Y R T U H H F Z B N B N A
X H I S F H Q G D X E W V F S
C J S G N V A I E V F S F I D
V K A D H B S E E C T X H F E
B L S F O T F S W V Y D J T F
N Z D H L K Y F S B H V O Y Y
N X Z M L T G E Z N B F I O H
M W S X N W B N I H J K L N J
J A W E R C V N B G G B V E N
U R W T H Y U J I K H L O I M
S T K J H L F V D S X T W H V
D W D T H I R T E E N P K V B
F A F M J K L T B H G Y W Z Y
G T H I N E E T R U O F E V U
21
6. Complete as frases com o verbo to be na forma afirmativa ou negativa.
e) We _______ in Germany.
g) it / December, 25 / is / ? ________________________________________________
a) 25 = __________________________________________________________________
b) 62 = __________________________________________________________________
c) 167 = ________________________________________________________________
Ingls Instrumental
d) 593 = ________________________________________________________________
e) 1212 = _______________________________________________________________
f ) 1,255,944 = __________________________________________________________
22
10. What are these numbers?
Ampliando conhecimentos
No site <www.english-online.org.uk/course.htm?name=beg&link=begcourse.
htm> voc encontrar contedos como: apresentaes, informaes pessoais, o alfa-
beto, os nmeros, pronomes pessoais, o verbo to be, entre outras coisas.
Meeting people
23
At work
1. 2.
Creative Sute.
Istock Photo.
3. 4.
25
Ingls Instrumental
26
9.
7.
5.
11.
Comstock Complete. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
12.
10.
8.
6.
Jupiter Images/DPI Images. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
Jupiter Images/DPI Images.
13.
Occupations
Quando falamos sobre occupation, algumas perguntas comuns so:
Im an engineer.
Shes a manager.
This is my routine. Every morning at 8 oclock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.
Rachel: You know Larry, he manages and negotiates all transportation of impor-
ted goods.
Rachel: And Suzie organizes, trains and motivates sales teams in CE.
At work
Rachel: Here is your job. You photocopy this material, fax this document to Mr
Carraro at the Monet Corporation and print the weekly reports from all departments.
27
Julia: Where is the photocopier, Rachel?
Understanding
Na frase I keep the articles in a file, here in this file cabinet, Rachel diz que:
No simple present, o verbo auxiliar o do, que aparece em frases negativas e inter-
rogativas. Diferentemente do verbo to be (ser, estar), o do no tem significado, apenas
exerce funo de verbo auxiliar.
I never do homework on weekends. Nunca fao dever de casa nos fins de semana.
28
Subject Verb Complement
It works with batteries.
We work together.
They work in the US.
I work He works
I go He goes
I miss He misses
I study He studies
I cry He cries
I have He has
Na forma negativa, aparece o verbo auxiliar do. No caso de he/ she/ it, o verbo
auxiliar does e o verbo comum perde o s usado na forma afirmativa.
29
Simple present interrogative
Aux. verb Subject Verb Complement
Do I work at CE, New York?
Do You work every day?
Does He work in a bank?
Does She work part time?
Does It work with batteries?
Do We work together?
Do They work in the US?
Short answers
Yes, I do. No, I dont.
Yes, you do. No, you dont.
Yes, he does. No, he doesnt.
Yes, she does. No, she doesnt.
Yes, it does. No, it doesnt.
Yes, we do. No, we dont.
Yes, they do. No, they dont.
Ex.: How often do you travel? / How often are you in Texas?
always sempre
sometimes s vezes
30
twice a week duas vezes por semana
often frequentemente
usually geralmente
rarely raramente
never nunca
Thursday = quinta-feira
31
Em ingls, quando temos uma hora exata, usamos oclock depois do nmero:
De 1 a 30 minutos aps uma hora exata, dizemos x minutes past / after x hours.
Quando passam ou faltam15 minutos para a prxima hora exata, podemos usar a
expresso a quarter.
AM / PM ou a.m. / p.m.
AM de meia-noite a meio-dia.
PM de meio-dia a meia-noite.
Julia: Good afternoon. This is Julia from Core Enterprises. Id like to speak to Mr
Burton, please.
Julia: Yes, please ask him to call me back at 531- 0812. Thank you.
32
Attendant: Youre welcome
Jack: Hello?
Julia: Well, I need your last annual report for next week.
Understanding
Can I help you? uma forma de oferecer ajuda.
gostaria.
33
Whos calling, please? refere-se :
Ill put you through to his department e Ill mail it to you this afternoon, Ill put you
through e Ill mail significam:
compromisso e reunio.
I cant speak English very well. (No sei falar ingls muito bem.)
Could you repeat that, please? (Voc poderia repetir, por favor?)
Texto complementar
Secretaries
(SORGEN, 2009)
If your idea of a secretary is someone who answers the telephone, types a letter,
and brings the boss coffee, its time to update that image. Todays secretary is a highly
skilled, educated individual with a promising career path. Secretarial jobs are more
Ingls Instrumental
critical now than ever before, says Tim Fisher, president of Nancy Adams Personnel.
These people are really responsible for making the whole show go. According
to Mr Fisher, advances in office technology have given rise to a need for staff mem-
34
bers who have sophisticated skill levels. Secretaries today are an offices automa-
tion, he asserts. You can do without an accountant before you can do without a
secretary. Linda Burton, vice president of Office Mates, agrees. Secretaries are res-
ponsible for so much these days, she explains. Theyre really an integral part of a
business operations.
Because of the downsizing that many companies have been forced to undergo
in the past few years, Ms Burton adds, todays administrative support worker wears
more hats than ever before. In addition to a strong word processing background,
says Ms Burton, secretaries must know how to spell, punctuate, and write gramma-
tically correct documents. They are also being called upon to perform a variety of
middle management duties such as purchasing and customer service.
In the twelve years Ive been here, says Ms Burton, Ive seen this field really
grow. Today, secretaries are being handpicked for positions, perhaps even being in-
terviewed two or three times for one job... thats a process that used to be reserved
for middle and upper management slots. That just shows you what a vital function
they serve.
Glenda Scherr wont disagree with that. An executive secretary with The
Associated: Jewish Community Federation of Baltimore, Mrs Scherr began working
as a secretary when she was 17, lets just say, a long time ago. I used to visit my
aunt who was a secretary, Mrs Scherr recalls, and I liked the feeling of running an
office, of being number one. Though Mrs Scherr now regrets not having gone on
to college, she has always enjoyed the fact that people depend on her and that she
learns a lot on the job. Being a secretary today is dramatically different from what it
was when she first started out, says Mrs Scherr. Everything is so high-tech now. In
the first place, I only got my first computer three years ago so I dont have as much
computer knowledge as Id like.
In addition, says Mrs Scherr, she has had to learn to deal with other sophistica-
ted equipment, including complex phone systems and fax machines. Its been an
educational process. Things have changed so much that Ive had to learn everything
from scratch.
Mrs Scherr notes that a large part of her job is organizing meetings for Associa-
ted staff members and their lay volunteers, a complicated undertaking both becau-
se of the number of meetings held throughout the year and the numbers of people
involved on each committee. Coordinating everyones schedule can get crazy at
times. You definitely have to be organized. Basically, though, my job is to coordinate
At work
everything, Mrs Scherr explains. I try to keep the department running smoothly.
35
Though Mrs Scherr points out that she loves the people in the department with
whom she works we really are like a family and they treat me like gold she
thinks that being a secretary today doesnt command the same respect that it once
did. Ive always considered myself a professional, she comments, but a lot of others
dont. I dont think were as highly regarded as we should be. For Mary Ellen Noyes,
an executive assistant at Ottenheimer Publishers, appreciation, rather than respect,
is what she looks for on the job. Respect is something earned between individuals
that has nothing to do with your job, she comments. When it comes to my work,
I want to be appreciated and I think that I am. I feel good about what I do and the
people I work with make me feel good too. Like Mrs Scherr, Ms Noyes also became
an office worker right out of high school, primarily because she didnt have a clear
idea of what else she might like to do. Now, 13 years later, she is enthusiastic about
her work and recommends it highly as a career choice.
Its a great option for those who are people-oriented, she says, as well as for
those who enjoy keeping things running smoothly. That is harder than it once was
though, says Ms Noyes, because todays office workers are frequently doing more
than one job at a time. Because of technology as well as the economy, Ms Noyes
says, many companies use just one person, where they might have used two or
three before. An office might have had a receptionist, a secretary, and an administra-
tive assistant, but now you more or less have just one person doing it all.
Career counselors say that more and more people are entering the field of
office work, drawn by the opportunity to handle just such a variety of responsibili-
ties, as well as by the lure of a high-tech environment which is seen as a springboard
to more lucrative positions. According to Phil Manzie, coordinator of the Maryland
Career Information Delivery System, there will be approximately 245,000 new job
openings nationwide for secretaries between now and the year 2005, leading to
close to 3 million secretaries in the labor force by then. Projected growth for the field,
says Mr Manzie, is 8 percent. In Maryland, there will be about 1100 new job openings
between now and 2005, a growth of 1 percent. (These figures do not reflect statistics
for medical and legal secretaries.) The U.S. Department of Labor reports that in 1992-
93, annual salaries for secretaries ranged from $15,000 to $39,000. In Maryland, a
beginning secretary earns about $17,000. The average salary for everyone working
in the field is just over $26,000, and some experienced workers can earn as much as
$39,000. A top-notch administrative assistant can earn anywhere from $26,500 to
Ingls Instrumental
$30,000 in the Baltimore area, confirms Linda Burton of Office Mates. Companies
expect the best from these people and are willing to pay for their skills.
36
Where can people find those skills? At Fleet Business School in Annapolis, com-
pany president Carole Nicholson points to a changing curriculum that reflects the
changing times. We still teach keyboarding on a typewriter, Ms Nicholson says, but
now we also have 100 computers as well. Everyone learns word processing. Everyo-
ne also takes business English, punctuation, and communications. Its a years worth
of intense training... its not easy.
Begun in 1934 as a secretarial school, Fleet now offers training for administrative
assistant (the politically correct terminology for secretary), in addition to programs
in microcomputer, legal secretary, business and travel, and small business mana-
gement. Though Fleet is a co-ed school, says Ms Nicholson, and she does see more
men entering the field (primarily because of the computer), by and large, most
office workers are still women. According to Maripat Blankenheim, public relations
director of 9 to 5, National Association of Working Women, in 1970 97.8 percent of
all secretaries were women; by 1988 that had grown to 99.1 percent. One reason
that number is growing, says Fleets Carole Nicholson, might be because becoming
a secretary is a good way to get your career going. The average age of our students
is 25, she says, and many have already been to community college or even four-year
college, and are now coming to us so they can be trained for a job. Its hard to find
employment these days in your chosen field, Ms Nicholson adds. Being a secretary
is a viable, honorable profession, and a great way to get your foot in the door before
you move on... if you want to move on. David Humes, a supervisor at Jewish Vocatio-
nal Services, agrees. Years ago, he says, it was unfortunate, but a lot of women with
college degrees would be put in secretarial positions even if they didnt want that.
Today, women are finding that if they have the right office skills, they can enter a
company at a much higher level than with just a college degree. Theres much more
of a career ladder than there used to be.
What secretaries need today, says Mr Humes, are high-level technical, compu-
ter, and people skills, a good deal of efficiency, and good work habits and attitudes.
They have to be faster, smarter, and handle a greater variety of tasks than they once
did, Mr Humes adds. What were entry-level skills three years ago would now be
unemployable.
37
Atividades
a) accehirtt ___________________________________________________
b) yrfbaeur ___________________________________________________
c) ayeswdned ___________________________________________________
d) cutnactoan ___________________________________________________
e) usrhtyad ___________________________________________________
f ) terpmesbe ___________________________________________________
g) eeeirgnn ___________________________________________________
h) yrfaid ___________________________________________________
i) sugatu ___________________________________________________
j) suetyad ___________________________________________________
a) (not) __________________________________________________________________
b) (Peter?) _______________________________________________________________
d) (you?) ________________________________________________________________
Ingls Instrumental
e) (they) _________________________________________________________________
38
II. I trust him.
a) (you?) ________________________________________________________________
c) (Marek) _______________________________________________________________
d) (not) __________________________________________________________________
e) (Silvia?) _______________________________________________________________
a) (Peter) ________________________________________________________________
b) (not) _________________________________________________________________
c) (you?) ________________________________________________________________
e) (we) __________________________________________________________________
39
4. Responda s perguntas.
5. Word hunt.
Encontre:
3 verbs / 3 seasons (estaes) / 3 days of the week / 3 months / 3 family
members.
Ingls Instrumental
40
F R I D A Y P S B R O T H E R
E C R T L A L O W E F G U M I
B O S U M M E R A F G S E B S
R P W E E Z B P M R S U Z O I
U S E S R F N G A O E N W U S
A P R D T U O U R Y E D I L T
R R A A Y I M S C A J A N H E
Y I R Y G O E D H D H Y T I R
W N Y P O P R E I U T P E G U
E G A P R I L F K R R O R D D
R F M O L L U I H Y E U T E I
N O P L A Y B O P D S T E S L
Y G R A N D M O T H E R A B S
41
7. Complete as frases com o verbo indicado entre parnteses, na forma afirmativa
ou negativa.
42
9. Complete as frases com o verbo auxiliar adequado.
g) Where _______ you have lunch every day? At a restaurant down the street.
R: This is my routine. Every morning at 8 oclock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
a) answer ________________________
b) check ________________________
c) fax ________________________
At work
43
d) keep ________________________
e) know ________________________
f ) manage ________________________
g) motivate ________________________
h) negotiate ________________________
i) organize ________________________
j) photocopy ________________________
k) print ________________________
l) read ________________________
m) train ________________________
n) turn on ________________________
c) Christmas is in _________________________.
i) Halloween is in _________________________.
44
13. Escreva as horas por extenso de duas formas:
a) 9:30 ______________________________________________________________
b) 12:45 ______________________________________________________________
c) 8:15 ______________________________________________________________
d) 7:10 ______________________________________________________________
e) 6:50 ______________________________________________________________
Ampliando conhecimentos
Neste site, encontram-se vrios links com diversas ferramentas de ensino, tais
como atividades, explicaes gramaticais, dicionrio on-line, artigos de revistas e jor-
nais, enciclopdias e muitos outros recursos em ingls. Disponvel em: <http://en-
glishonline.sites.uol.com.br/>.
Neste outro voc poder colocar seus ouvidos em prtica, fazer exerccios de lis-
tening, prestar ateno oralidade de falantes nativos e melhorar a sua pronncia.
Disponvel em: <www.esl-lab.com/>.
At work
45
Making appointments and reservations
Istock Photo.
Corel Image Bank.
1. 2.
Jupiter Images/DPI Images.
3. 4.
47
Ingls Instrumental
48
9.
7.
5.
11.
Istock Photo.
Comstock Complete Comstock Complete.
Istock Photo.
12.
10.
8.
6.
Comstock Complete.
13. 14.
Dialogue 1
Mr Watson, presidente da CE, vai fazer uma viagem negcios e Julia est toman-
do as devidas providncias.
Julia: Good afternoon, Id like to book a flight from New York to Dallas, please.
Julia: No, I need a return ticket for August 14, any time.
Attendant: Theres the AA 1042 flight at 9 oclock and the AA 6031 at 11 oclock for
departure. And the first flight back is the AA 0131, at 8:30.
Making appointments and reservations
Julia: Thats fine. The passengers name is Watson, George.
Attendant: Your booking reference is W701S. Thank you for flying Anglo Airlines.
Understanding
Na frase Id like to book a flight from New York to Dallas, a palavra book significa:
reservar.
49
De acordo com o dilogo, W701S o:
cdigo da reserva.
Dialogue 2
Attendant: Victoria Hotel, may I help you?
Julia: Hello, Id like to make a reservation for Mr Watson, George, for August 8,
please.
Julia: A single room, please. And Id like to book the conference facilities for
August 9.
Attendant: We have a conference room for up to eighty people and another one
for two hundred people.
Attendant: Thank you for choosing Victoria Hotel. Have a nice day.
Understanding
Na frase He is checking out on August 12, a expresso checking out significa:
deixar o hotel.
at oitenta pessoas.
50
A frase Will you need any other service? indaga se:
Dialogue 3
Attendant: Speedy car rental, can I help you?
Attendant: We have a Clio. When and where are you picking it up?
Attendant: I need the drivers license number and a major credit card number.
Julia: The driver is George Watson, license number 00521347 and the American
express number is 9213 2068 8571 2206.
Attendant: When and where are you dropping off the car?
pegar e devolver.
51
A frase What kind of car? indaga sobre:
o tipo de carro.
On-line reservations
Hoje em dia, a maioria das reservas tambm pode ser feita pela internet. Veja
abaixo formulrios de reserva de voo, aluguel de carro e hotel. Uma boa ideia fazer
sua prpria lista de palavras novas anotando-as em algum lugar onde voc consiga
achar rapidamente quando precisar.
52
Divulgao.
Divulgao.
Dialogue 4
Attendant: Tex Steel & Co, may I help you?
Julia: Good afternoon, can you put me through to extension 24, please?
53
Mr Young: Well, Im meeting some clients at 2:30. Is he free at 5 oclock?
Understanding
Na pergunta Can you put me through to extension 24?, Julia pede:
o local do encontro.
54
Para o present continuous, usamos o verbo auxiliar to be + o verbo com a termi-
nao -ing.
ING forms
A regra geral acrescentar -ing ao final dos verbos. Porm os verbos terminados
em consoante + e perdem o e final.
travel / traveling.
55
Present continuous interrogative
Aux. verb Subject Verb Complement
Am I tomorrow?
Are You on business?
Is He to Dallas?
Is She Traveling by car?
Is It from Canada?
Are We on vacation?
Are They first class?
Short answers
Yes, I am. No, Im not.
Yes, you are. No, youre not/ you arent.
Yes, he is. No, he is not/ he isnt.
Yes, she is. No, shes not/ she isnt.
Yes, it is. No, its not/ it isnt.
Yes, we are. No, were not/ we arent.
Yes, they are. No, theyre not/ they arent.
Going to future
Outra forma muito usada para o futuro o going to. Usa-se tambm o verbo
auxiliar to be + going to + verbo principal.
56
Texto complementar
Punctuality only indicates good things about you. Being on time is a good way
to show someone that you care about them. Arriving on time shows that you res-
pect others. Respect is the foundation for creating great long-term relationships.
Other people are affected by what you do and dont do. If you dont do or deli-
ver as promised, you affect other peoples works. Your habits are your brand. Brands
take time and practice to build.
Glossary
Anyone = qualquer um Long-term = longo prazo
57
Deliver = entregar Show = mostrar
If = se Way = forma
Like = gostar
Atividades
a) __________________________________________________________________ ?
Id like to book a flight from New York to Dallas, please.
b) __________________________________________________________________ ?
No, I need a return ticket for August 14.
c) __________________________________________________________________ ?
Economy class, please.
d) __________________________________________________________________ ?
A suite, please.
e) __________________________________________________________________ ?
A four-door sedan, please.
f) __________________________________________________________________ ?
JFK Airport, New York, on September 02, at 9 a.m.
g) __________________________________________________________________ ?
Ingls Instrumental
58
h) __________________________________________________________________ ?
At Regents Park restaurant at 1p.m.
i) __________________________________________________________________ ?
Im afraid he is attending a meeting at 5.
59
III. Im looking for a job.
3. Responda s perguntas.
60
c) Rachel write a monthly report.
a) Em quais das falas o present continuous usado para falar de aes que es-
to acontecendo no momento?
61
b) raining/ it/ outside/ is/ ?
a) __________________________________________________________________ ?
Im staying for three days.
b) __________________________________________________________________ ?
Im writing a report.
c) __________________________________________________________________ ?
No, Im not. Im going to Denver, not Dallas.
d) __________________________________________________________________ ?
Hes traveling on August 8.
e) __________________________________________________________________ ?
No, were not seeing a movie. We need to study for the English test.
f) __________________________________________________________________ ?
Yes, it is. The temperature is 31 C.
g) __________________________________________________________________ ?
Were having cereals and bacon and eggs for breakfast.
Ampliando conhecimentos
Ingls Instrumental
62
Neste, alm de recursos para voc aprender sobre a lngua inglesa de um modo
geral (gramtica, expresses idiomticas, falsos cognatos, entre outros), voc encontra
uma extensa relao de palavras e termos especficos para o setor de business que
pode ser muito til no nosso dia a dia. Disponvel em: <www.aprendendoingles.com.
br/businessenglish.shtml>.
Neste site, voc encontrar, entre outras coisas, as expresses mais comuns em
ingls de acordo com diferentes situaes. Alm de conhecer expresses diferentes e
suas colocaes, voc enriquece seu vocabulrio. Disponvel em: <www.talking-about.
net/>.
63
Placing orders and giving directions
3. 4.
65
Ingls Instrumental
66
5.
8.
11.
OZO
KARP
COOLHS
14.
IESDE Brasil S.A.
9.
IESDE Brasil S.A.
12.
PINGHOPS LAML
6.
HUCCHR
STOP FICEFO
15.
IESDE Brasil S.A.
REATHTE
13.
TREKAMPREUS
7.
SGA TISTONA
IESDE Brasil S.A.
IESDE Brasil S.A. IESDE Brasil S.A.
Dialogue 1 Giving directions
Rachel est fazendo aniversrio e Julia e os colegas do escritrio encomendam
flores. No dilogo a seguir, Julia explica ao atendente da floricultura como chegar a
Core Enterprise.
Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: Oh, its near here. Were on 1st Avenue. Ill take it. How can I get
there?
Julia: Its easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business Center
and the gas station.
Ordinal numbers
Os nmeros ordinais so muito usados para nomes de ruas nos EUA e para datas
tambm, por exemplo. So eles:
Placing orders and giving directions
67
Ex.: 20 twentieth; 30 thirtieth.
Understanding
De acordo com o dilogo, podemos dizer que a floricultura fica:
prxima da CE Enterprise.
Na frase Take 1st Street, turn left on the corner of 59th Street, go straight one block, as
oraes correspondem a:
instrues.
Imperative
Ingls Instrumental
68
Walk / Dont Walk
Turn off your cell phones / Dont turn on your cell phones.
Julia: Hello, this is Julia from CE. Id like to order some supplies. I need some busi-
ness cards.
Attendant: I can give you a 10% discount if you order five hundred.
Julia: Ill have 500. And could you send some letterheads too?
Julia: Ill take two, please. Can you fax me a quote on printer ink, order number 097?
Julia: Mail me the proforma invoice and Ill send you the money order. Can you
deliver by Tuesday, please?
Understanding
De acordo com o dilogo, podemos observar que Julia est comprando:
nmero de itens.
69
Na pergunta How much are they?, Julia quer saber:
forma de pagamento.
Texto complementar
70
Sound positive.
Speak clearly.
Dont give the impression you know very little about your company.
Sound helpful.
Take responsibility: either solve the callers problem or promise to take some
appropriate action.
Glossary
A few = alguns, algumas Friendly = amigvel
71
Atividades
a) Can you fax me a price list? ( ) Turn right and go straight ahead.
b) How much are the new printers? ( ) I can give you a 10% discount.
72
f ) between / the / gas station / company / is / the / fire / brigade / the / and.
e) criminals go there...
4. Responda s perguntas.
73
f ) How many days a week do you work?
bookstore / club / hotel / museum / park / police station / school / shopping mall
S H O P T O O L U K Y L L P
H I S C H O O L I N C E F O
O P O R T E H O Y K L U E L
P P R E W U S A B R U C L I
P I A L A M E P I Z B B L C
I N N O X I V A B O Y O M E
N G E O T A E R O L L W U S
G N T A B L O K R I I L S T
M E I W A N J O P E R I E A
A E V U U L P O O L A W U T
L D H O T E L I G H T O M I
L I B R A S I W E U N M Y O
Ingls Instrumental
E G G M I O S E U M I L I N
Q U B O O K S T O R E T Y L
74
6. Com base no mapa, responda s perguntas a seguir, indicando como chegar
aos locais solicitados. Siga o exemplo.
Library
Cyber
Cafe Shopping
Blackberry Ave.
Jefferson Ave.
Mall
Washington St.
Park St.
Brick St.
Movie
Hospital Theater
Police Station
Blue St. Shoe Store
Bank
School
Chinese
Green Flower Shop Restaurant
Ave.
Turn left on Lincoln Road and go straight ahead for one block. Turn right on Jefferson
Avenue. Go straight for two blocks. It is on the left.
75
c) How can I get to the shopping mall?
8. Use the verbs in the box to write orders for the signs illustrated.
be / buckle your seatbelt (afivelar o cinto de segurana) / drink and drive / enter
/ graffiti (pichar) / litter (jogar lixo) / park (estacionar) / reduce (diminuir) / smoke
(fumar) / stop / take photographs / turn/turn off (desligar) / wear (usar, vestir)
Divulgao.
Digital Juice.
Divulgao.
Divulgao.
Ingls Instrumental
76
Divulgao. Digital Juice.
Divulgao. Divulgao. Divulgao. Photo Objects. IESDE Brasil S.A.
77
Placing orders and giving directions
Digital Juice.
Divulgao.
Divulgao.
Divulgao.
78
Ampliando conhecimentos
JACOBS, Michael A. Como no Aprender Ingls: erros comuns e solues prticas. Rio
de Janeiro: Campus, 2002.
MARTINEZ, Ron. Como Dizer Tudo em Ingls: fale a coisa certa em qualquer situao.
Rio de Janeiro: Campus, 2000.
Esse livro auxilia o leitor a se expressar oralmente ou por escrito, usando as pa-
lavras certas no momento certo. O livro oferece conselho cultural-lingustico quando
relevante.
79
Complaints, requests and offers
Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Julia: Good morning, this is Julia from CE. Im calling to make a complaint.
81
Julia: Im afraid I placed an order last week and they didnt deliver it. I guess they
forgot about it.
Attendant: We are very sorry. Ill make sure they send it to you immediately. It
wont happen again.
Julia: Good afternoon, Im Julia from CE and Id like to complain about the chairs
I ordered.
Julia: Well, I asked for ten blue office chairs but I got eight black office chairs.
Attendant: Ill see what I can do. We have many deliveries to make.
Julia: Yes, but YOU delivered the wrong chairs. I need the right chairs here by
tomorrow.
Attendant: Ill personally check that you receive them by tomorrow. We are sorry
for the inconvenient.
Understanding
We are very sorry uma forma de desculpar-se. No dilogo aparecem trs outras
formas de dizer a mesma coisa:
We apologize.
82
Ill remember that, Ill make sure they send it to you immediately, It wont happen
again, Ill personally check that you receive them by tomorrow. No dilogo aparece diver-
sas vezes will (ll) e wont. Significa que o sujeito est fazendo:
uma promessa.
sobre o problema.
uma solicitao.
I placed an order last week and they didnt deliver it. I guess they forgot about it. I
asked for ten blue office chairs but I got eight black office chairs. As formas verbais subli-
nhadas correspondem ao tempo:
passado.
Com a frase I guess they forgot about it, Julia quer dizer que:
Nas frases they didnt deliver it e Ill personally check that you receive them, it e them
referem-se :
Will/ Wont
O will um modal auxiliary verb que comumente usado para fazer previses,
promessas e para decises espontneas.
Complaints, requests and offers
83
Usa-se o will (ou a contraction ll) seguido do verbo.
Object pronouns
um pronome que aparece depois do verbo, sofrendo a ao ao invs de exerc-la.
I me
You you
He him
She her
It it
We us
They them
Colors
IESDE Brasil S.A.
84
To be Simple past
I You
He We
Was/Wasnt Were/Werent
She They
It
I I I
He... ? He He
Was Yes, Was No, Wasnt
She She She
It It It
You You You
Were We... ? Yes, We Were No, We Werent
They They They
ride rode
Quando acabam em consoante + y, per-
dem o y e ganham ied. teach taught break broke
85
Regular verbs Irregular verbs
swim swam go went
sing sang sleep slept
plan planned; stop stopped
run ran have had
come came take took
86
Short answers
Yes, I did. No, I didnt.
Yes, you did No, you didnt.
Yes, he did. No, he didnt.
Yes, she did. No, she didnt.
Yes, it did. No, it didnt.
Yes, we did. No, we didnt.
Yes, they did. No, they didnt.
Caller: Hi, this is Jessica from S Xpress. Im calling about the computer screen we
ordered from you.
Caller: I received the order yesterday but Im afraid the screen got here broken.
Attendant: Im very sorry to hear that. What order number was it?
Caller: Its 738. Could you send me another one as soon as possible?
Julia: I dont have any in stock. Why dont I send you an SR-8024 model? Its bigger
and you dont need to pay the difference.
Julia: Youre welcome. And I apologize for the inconvenience again. Bye.
Caller: Hello, Im Michael from DS Accountancy and Id like to complain about the
Complaints, requests and offers
Caller: Well, I installed it last week but now its damaged. Can you send someone
to check it?
87
Julia: We apologize. Let me send someone to pick it up and take another one for
you. As soon as the technician looks at it, Ill call you back.
Julia: Thank you for calling and we apologize for the inconvenience.
Understanding
De acordo com o dilogo, quais os problemas informados?
Nas frases Could you send me another one as soon as possible? e Can you send some-
one to check it? as pessoas esto:
Na frase Its bigger and faster and you dont need to pay the difference, Julia oferece
um item:
Nas frases Why dont I send you an SR-8024 model? e Let me send someone to pick it
up and take another one for you, Julia faz:
uma oferta.
No trecho Let me send someone to pick it up and take another one for you. As soon as
the technician looks at it, Ill call you back, Julia prope-se a:
Can you turn off your cell phone, please? Voc pode desligar seu celular, por favor?
Could you open the window? Voc poderia abrir a janela?
Ingls Instrumental
Would you send the technician tomorrow? Voc mandaria o tcnico amanh?
Will you take me to the airport on Friday? Voc me leva ao aeroporto sexta-feira?
88
Usamos o modal verb will para ofertas tambm. Bem como as expresses how
about, why dont, let e lets. Estas so usadas para dar sugestes.
Ill finish the report for you. Eu termino o relatrio para voc.
How about I make us some coffee? Que tal eu fazer um caf pra gente?
Por que eu no marco uma reunio para discu-
Why dont I schedule a meeting to discuss this?
tir isso?
Let me get you a pen. Deixe que eu pego uma caneta para voc.
Lets get a taxi, its late. Vamos pegar um txi, est tarde.
Texto complementar
We are blessed with two ears and one mouth. This suggests we should listen
more than we speak. In client service situations, listening is the secret to the satisfac-
tion of clients. Before you can solve clients problems, you must understand them.
You do this by listening really listening. Listen for words and concepts; listen for
facts and emotion; listen for problems and solutions that are often in the informa-
tion clients give you. Dont assume that good communication is speaking like John
F. Kennedy. Listening is the most ignored aspect of good communication. More mi-
sunderstandings occur because of poor listening than other problems.
Glossary
Complaints, requests and offers
89
Blessed = abenoado Mouth = boca
Like = como
Atividades
90
h) will I some for coffee us get.
2. Corrija as frases.
f ) Im was in a meeting.
91
3. Responda s questes.
4. Fun.
Horizontal Vertical
7. past of take
8. past of go
Ingls Instrumental
92
1
4 5
6 7
f ) The job is for you and me. The job is for _________.
93
6. Use will e o object pronoun para responder s perguntas a seguir.
_______________ at 2 oclock.
e) _____________________________________ tomorrow?
Yes, I guess they will deliver them tomorrow.
94
e) Milk is ______________.
f ) Coffee is ______________.
d) ____________ Larry and Julia ____________ a good time at lunch last Tues-
day?
No, ___________.
No, ___________.
Complaints, requests and offers
Yes, ___________.
95
d) Robert/ have breakfast/ this morning?
Yes, ___________.
Yes, ___________.
Yes, ___________.
No, ___________.
Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Ingls Instrumental
96
12. Veja a lista de coisas que a Julia tinha para fazer ontem. Escreva frases sobre as
coisas que ela fez e que ela no fez.
Ex.: Julia made copies.
TO DO
make copies
cancel the meeting
confirm lunch
book the hotel
order printer ink
call Mr Suzuki
buy a birthday gift
talk to Rachel
write a report
a) __________________________________________________________
b) __________________________________________________________
c) __________________________________________________________
d) __________________________________________________________
e) __________________________________________________________
f) __________________________________________________________
g) __________________________________________________________
h) __________________________________________________________
97
Ampliando conhecimentos
Pitfalls so armadilhas e todos aqueles que lidam com a lngua inglesa se depa-
ram com algumas delas. Nesse livro curioso e divertido o experiente prof. Jos Ricardo
apresenta e desmonta 500 armadilhas, mostrando o seu significado e facilitando a vida
daqueles que so obrigados a enfrent-las.
Nesse livro, voc encontrar mais de 200 perguntas e respostas com solues
para dvidas do dia a dia, dicas, exemplos tirados de letras de msicas pop, grias, con-
traes e outras peculiaridades do idioma que podem ocorrer no cotidiano e muito
mais!
CARVALHO, Ulisses Wehby de. Dicionrio das Palavras que Enganam em Ingls.
Disal, 2004.
Esse livro uma referncia para quem quer evitar erros comuns causados na hora
de traduzir algo do portugus para o ingls, os chamados falsos cognatos. Ele um
guia completo com os erros mais comuns cometidos por brasileiros, podendo ser lido
por extenso ou utilizado como referncia para tirar uma dvida momentnea.
Ingls Instrumental
98
Complaints, requests and offers
99
Getting a job
Core Enterprise
1 201, 48th St.
New York
2 October 02 2008
LW Gear
3 31, Kensington St
New York
5 Yours Faithfully,
6 Julia Palmer
101
Informal letter (carta informal)
Core Enterprise
2 October 02 2008 -2
4 Dear Mr Jenkins,
5 Best Regards,
6 Julia Palmer
1. _______________________________________________________
2. _______________________________________________________
3. _______________________________________________________
4. _______________________________________________________
5. _______________________________________________________
6. _______________________________________________________
Salutation
Para fazer uma saudao em uma carta formal, voc pode proceder de duas
maneiras:
Ingls Instrumental
102
Se voc no sabe o nome da pessoa a quem voc est escrevendo, use:
Dear Mr Watson,
Closing
Para fazer o fechamento de uma carta formal, se voc no sabe o nome da pessoa
a quem voc est escrevendo, feche com:
Yours Faithfully,
Yours Sincerely,
Cover letter
Hoje em dia, inclusive no Brasil, comum os currculos serem acompanhados por
uma carta de apresentao. No caso de correio eletrnico, o texto da carta vai no pr-
prio e-mail e o arquivo contendo o currculo anexado a este.
103
Julia Palmer
34, 60th Street, ap 2E
New York 11377
555-3691
juliap@sec.com
Rachel Burns
Core Enterprise
201, 48th Street
Dear Ms Burns,
I have worked for ABM electronics since 1999 as a secretary assistant. I would
like to work in a smaller business. I am majoring in Business Management and
I have large experience working with different software.
Yours Sincerely,
Ingls Instrumental
Julia Palmer
104
Julia Palmer 34, 60th Street, ap 2E
555-3691 New York 11377
juliap@sec.com
OBJECTIVE
To be able to work in Core Enterprise as a secretary assistant.
EXPERIENCE
105
ltimo pargrafo coloque sua disponibilidade para entrevista, agradea a consi-
derao, ressalte seu interesse em trabalhar com a empresa e encerre a carta.
Rachel: So, Julia, how long have you worked in your present job?
Julia: Ive worked there since September 2004, when I came to the USA.
Rachel: If you work here, youll make $18,000. Why do you want to leave your
job?
Julia: Well, its a very big company. Hundreds of people work there. Nobody no-
tices the work you do. I need a change.
Rachel: Why do you think you are qualified for this job?
Julia: First of all, I really like challenges. Id love to start something new. And with
experience, my skills for management and my knowledge of software, I believe I can
do a lot for Core Enterprise.
Julia: Yes, I am. I manage things very well and I can perfectly organize an office.
106
Rachel: Well, Julia. Thank you for coming here today. Well let you know as soon
as we have decided.
Julia: Thank you for your time, Ms Burns. I look forward working with you.
Understanding
A pergunta How much do you earn there? refere-se a:
Na frase and with experience, my skills for management and my knowledge of sof-
tware, I believe I can do a lot for Core Enterprise, Julia afirma:
Ao trmino da entrevista:
I have been to New York. (sabe-se que foi no passado, mas no se sabe quando)
I have worked there for five years. (a pessoa continua trabalhando no mesmo lugar)
107
A estrutura do present perfect verbo auxiliar have + verbo principal no past
participle.
Assim como no simple past, no present perfect tambm existem verbos regulares,
que no mudam no past participle, e os verbos irregulares.
108
Yet, already, ever, for and since
Yet = j, ainda -> usado em frases negativas e interrogativas.
Already = j -> usado em frases afirmativas.
Ever = alguma vez (na vida) -> perguntas.
For = por (para perodo de tempo).
Since = desde (para perodo de tempo).
Short answers
Yes, I have. No, I havent.
Yes, you have. No, you havent.
Yes, he has. No, he hasnt.
Yes, she has. No, she hasnt.
Yes, it has. No, it hasnt.
Yes, we have. No, we havent.
Yes, they have. No, they havent.
Getting a job
109
Texto complementar
What kinds of questions do recruiters ask? Here are some ideas for how to
answer questions in a job interview.
Answer something that will demonstrate your ambition and your wish to
remain in the company. I want to be an astronaut is out of question. This question
helps the interviewer know if the candidate will be happy in that position, or if he
wants to work in it only until he can find something better.
Show that you know your weakness and have strategies to solve it. For exam-
ple, you could say, Im not very organized, so I always answer my e-mails and phone
calls right away.
Tell me about a time when you had to work with someone with a difficult
personality.
Show that you have the ability to be sensitive to the needs of others but can
influence them. Never say I just avoided them or They made me cry.
Glossary
Ambition = ambio Remain = permanecer
Ingls Instrumental
110
Better = melhor Sensitive = sensvel
Relate = relacione
Atividades
d) What software have you used? ( ) I have all the qualifications you need.
f ) Why do you think you are good for this job? ( ) Ive used MSOffice and Linux.
h) Why do you want to leave your job? ( ) I speak French and Spanish fluently.
i) How long have you worked there? ( ) Ive worked there since June 2002.
Getting a job
111
2. Complete the questions with is/are, does/do or have/has:
( ) Dear Ms Havens,
( ) 9 June 2004
I am writing to inform you that my order hasnt arrived yet. It was
( ) placed on April 2 and it hasnt come.
( ) Robert Flesch
Fast Deliveries & Co.
( ) 39, Barker St
London, NW3
( ) 51, Trantine Ave
( ) London, SE7
Due to the delay of your delivery, we have had to find another sup-
( ) plier. It has caused us many problems and we no longer wish to do
business with your company.
( ) Yours sincerely,
Ingls Instrumental
We would like you to kindly return the payment for our order as
( ) we will not need the supplies anymore. Could you please send us a
cheque as soon as possible?
112
4. Responda s questes.
f ) Do you smoke?
scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotocopierhbhfhe-
telephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhugeiuwoletterhea-
doeweowojjdujbusinesscardslejlweojejfisuppliesljikilhiohreportjbkiloiinvoi-
cejljikoesuqwfifgotablelkvjhlooiffplwchairepwwenbjhvjvbhardwaremn-
fiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine
113
c) Suzie has had/ had lunch with Larry at that new restaurant last week.
f ) It _________ easy to work all day for/since my baby was born. (not be)
a) ____________________________________________________ a presentation?
No, I havent. But Id like to.
e) ____________________________________________________ to Dallas?
No, I havent, I have only been to Houston.
Ingls Instrumental
114
9. Corrija as frases:
Ampliando conhecimentos
Esse livro prepara o indivduo para escrever e-mails, cartas e relatrios em ingls.
Getting a job
115
Gabarito
Meeting people
1. P: I am Patrick Newman. Nice to meet you.
G: Hi, my name is Georgia Brown. Nice to meet you too.
P: Where are you from, Georgia?
G: I am from San Diego. How about you?
P: Im from Canberra, Australia.
G: Canberra? How do you spell that?
P: C-A-N-B-E-R-R-A. And where do you live, San Diego or New York?
G: I live in New York. I work here.
P: How old are you, Georgia?
G: Im 34 years old.
P: 34! Wow! Are you married?
G: No, Im single. What about you, Patrick?
P: Divorced.
G: And do you have children, Patrick?
P: No, no children. Whats your telephone number?
G: Its 550-0482. Call me!
2.
117
3.
4.
Q W E Z X C V T T G H J K L M
S E Y R T U H H F Z B N B N A
X H I S F H Q G D X E W V F S
C J S G N V A I E V F S F I D
V K A D H B S E E C T X H F E
B L S F O T F S W V Y D J T F
N Z D H L K Y F S B H V O Y Y
N X Z M L T G E Z N B F I O H
M W S X N W B N I H J K L N J
J A W E R C V N B G G B V E N
U R W T H Y U J I K H L O I M
S T K J H L F V D S X T W H V
Ingls Instrumental
D W D T H I R T E E N P K V B
F A F M J K L T B H G Y W Z Y
G T H I N E E T R U O F E V U
118
5.
a. is
b. is
c. isnt
d. is
e. isnt
f. isnt
g. arent
6.
a. isnt
b. am not
c. are
d. is
e. arent
f. isnt
g. is
7.
g. Is it December, 25?
119
8. R: is
J: am
R: is / is
R: is / is
J: is
9.
a. twenty-five
b. sixty-two
10.
a. 814
b. 6598
c. 1,722,011
d. 3,174,601
e. 999,595
f. 240,000
g. 20,800,000
At work
TEXTO Relacione as figuras s profisses.
Ingls Instrumental
120
1.
a. architect
b. February
c. Wednesday
d. accountant
e. Thursday
f. September
g. engineer
h. Friday
i. August
j. Tuesday
2.
121
III. Im ready to work.
3.
4.
d. I am a / an... (ocupao)
122
g. Yes, I do / No, I dont.
5.
F R I D A Y P S B R O T H E R
E C R T L A L O W E F G U M I
B O S U M M E R A F G S E B S
R P W E E Z B P M R S U Z O I
U S E S R F N G A O E N W U S
A P R D T U O U R Y E D I L T
R R A A Y I M S C A J A N H E
Y I R Y G O E D H D H Y T I R
W N Y P O P R E I U T P E G U
E G A P R I L F K R R O R D D
R F M O L L U I H Y E U T E I
N O P L A Y B O P D S T E S L
Y G R A N D M O T H E R A B S
6.
a. manages
b. trains
c. study
d. reads
e. work
f. live
Gabarito
g. visit
123
7.
a. doesnt make
b. read
c. live
d. has
e. dont speak
f. doesnt work
g. speaks
8.
9.
a. do
b. Do / do
c. does
d. does
e. Does / doesnt
f. Do / dont
Ingls Instrumental
g. do
124
10. R: This is my routine. Every morning at 8 oclock, I turn on the computer, read
and answer my e-mails. After that, I check the newspapers for relevant news
about the CE clients. I keep the articles in a file, here in this file cabinet.
R: You know Larry, he manages and negotiates all transportation of imported
goods.
R: And Suzie organizes, trains and motivates sales teams in CE.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
J: Where is the photocopier, Rachel?
R: Its down the hall, next to the mail room.
11.
a. responder
b. verificar
d. guardar, manter
e. saber, conhecer
f. gerenciar
g. motivar
h. negociar
i. organizar
j. fotocopiar, xerocar
k. imprimir
l. ler
m. treinar
n. ligar
Gabarito
125
12.
a. January
b. April
c. December
d. May
e. August
f. November
g. July
h. September
i. October
j. May
13.
1. single room
2. automatic transmission
3. smoking
Ingls Instrumental
4. non-smoking
5. sedan
6. manual transmission
7. sports car
8. Sport Utility Vehicle (SUV)
126
9. suite
10. compact car
11. business class
12. double room
13. economy class
14. first class
1.
g. Whos calling?
i. Is he free at 5 oclock?
2.
127
c. Marek is traveling on Friday.
3.
a. Im studying.
f. Im seeing my family...(tempo)
g. Im sleeping at...(hora)
4.
128
f. The telephone is ringing.
5.
6.
a. Where is he staying?
b. Is it raining outside?
7.
d. When is he traveling?
f. Is it hot in Dallas?
129
Placing orders and giving directions
TEXTO What do you know?
1. library / 2. museum / 3. police station / 4. fire brigade / 5. park / 6. theater / 7. bank / 8. zoo / 9. post
office / 10. hospital / 11. school / 12. church / 13. gas station / 14. supermarket / 15. shopping mall
1.
2.
130
f. The company is between the gas station and the fire brigade.
3.
a. bank
b. hospital
c. school
d. museum
e. police station
f. zoo
g. park
4.
a. I take... minutes.
131
5.
S H O P T O O L U K Y L L P
H I S C H O O L I N C E F O
O P O R T E H O Y K L U E L
P P R E W U S A B R U C L I
P I A L A M E P I Z B B L C
I N N O X I V A B O Y O M E
N G E O T A E R O L L W U S
G N T A B L O K R I I L S T
M E I W A N J O P E R I E A
A E V U U L P O O L A W U T
L D H O T E L I G H T O M I
L I B R A S I W E U N M Y O
E G G M I O S E U M I L I N
Q U B O O K S T O R E T Y L
6.
a. Turn left / Turn right / Go straight ahead / Turn left / go straight ahead / on
the right / across from.
c. Turn left / go straight ahead / Turn right / turn left / Go straight ahead / on
the left, across from.
Ingls Instrumental
7. Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: Thats US$71. What is the delivery address?
Julia: Its 201, 48th Street.
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Attendant: Oh, its near here. Were on 1st Avenue. Ill take it. How can I get
there?
Julia: Its easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business
Center and the gas station.
8. Be quiet / Stop / Buckle up / Dont litter / Dont park / Dont turn right / Reduce
speed / Dont smoke / Dont take photographs / Dont drink and drive / Dont
enter / Turn left / Dont turn left / Dont graffiti / Wear helmet / Turn off cell pho-
nes.
9.
a. How much
b. How many
c. How many
d. How much
e. How many
f. How many
133
1.
2.
f. I was in a meeting.
3.
Ingls Instrumental
134
c. Yes, I was/ No, I wasnt.
g. I was at (lugar).
4.
Horizontal
2. gave
3. sent
6. thought
8. wrote
Vertical
1. brought
3. spoke
4. ate
5. got
7. took
8. went
5.
a. Look at it.
b. I like him.
c. I love it.
d. Im seeing them.
e. Call her.
Gabarito
135
6.
7.
8.
e. Milk is white.
f. Coffee is black.
9.
136
She had it in her apartment.
d. Did Larry and Julia have a good time at lunch last Tuesday?
10.
c. Were Suzie and Rachel friends in High School? Yes, they were.
11.
12.
137
d. She ordered printer ink.
Getting a job
1.
e. ( c ) I love traveling.
2.
138
g. Who are you meeting this afternoon?
3.
4.
a. I speak...
139
5.
scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotoco-
pierhbhfhetelephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhu-
geiuwoletterheadoeweowojjdujbusinesscardslejlweojejfisuppliesljikilhio-
hreportjbkiloiinvoicejljikoesuqwfifgotablelkvjhlooiffplwchairepwwenb-
jhvjvbhardwaremnfiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine
6.
a. havent seen
b. went
c. had
d. hasnt finished
e. has worked
f. was
7.
8.
140
e. Have you (ever) been
f. Has he gotten
9.
Gabarito
141
Glossary
about = sobre architect = arquiteto
143
broken = quebrado, no funcionamento computer programmer = programador
de computador
building = edifcio
conference = conferncia
bunch = bouquet, arranjo, grupo
confirm = confirmar
business cards = carto de visitas
consignment = consignao
call = chamar, telefonar, chamada
container = container, recipiente
call back = retornar ligao
cost = custo, custar
capital = capital
courier = transportador
cash = dinheiro
credit = crdito
catalogue = catlogo
credit card = carto de crdito
challenge = desafio
cry = chorar
change = mudar, troco
current = atual, circulante
charge = cobrar
customer = cliente
check in = dar entrada
customs = alfndega
check out = sair
damaged = danificado
chef = chefe de cozinha
date = data, datar
cheque = cheque
day = dia
choose = escolher
deadline = prazo final
church = igreja
debt = dvida, dbito
circle = circule, crculo
delay = atraso
closing = desfecho
deliver = entregar
colleague = colega
delivery = entrega
commerce = comrcio
demand = demanda, exigir, exigncia
commodities = mercadorias, produtos
dentist = dentista
Ingls Instrumental
complain = reclamar
departure = sada, embarque
complaint = reclamao
144
deposit = depsito, depositar extension = ramal
145
handling = manejo library = biblioteca
146
need = precisar, necessidade percentage = porcentagem
147
qualified = qualificado seem = parecer
148
submit = submeter vacation = frias
149
Functions
Para se apresentar:
Im...
My names...
This is...
Id like you to meet...
Dados pessoais:
151
Oferecendo ajuda/ atendendo:
to check... verificar
to request... solicitar
152
Im calling about the order... o pedido
the invoice... a fatura
the meeting... a reunio
the appointment... o compromisso
Transferindo ligao:
Is there a problem?
How can I help you?
153
Atendendo problemas/reclamaes educadamente:
154
Referncias
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
157
Anotaes
159