M2 2 Casa Tv+net 170862852

contrato de adesão
Mod.C/1002255
Novo cliente Atual cliente Nº Serviço Nº Cliente
Data provável
de instalação Canal Vendedor
ϭ͘/Ed/&/KK>/Edpreenchimento obrigatório
Nome completo A N T O N I O J O S E G O M E S S O L
Contribuinte 1 7 0 8 6 2 8 5 2 C. Cidadão/BI/Passaporte 6 3 1 6 8 5 8 Data Nascimento

Email luys.sol.eau@gmail.com Telefone de contacto 9 1 6 9 5 3 0 5 4
Assinale esta opção para aderir à fatura eletrónica que será enviada para este email. Caso nada assinale, receberá a fatura em papel na morada abaixo indicada.
Morada de instalação R U A C A S A D A C R I A N C A 6 1 E
domicílio convencionado
ƉĂƌĂĞŶǀŝŽĚĞŶŽƟĮĐĂĕƁĞƐ
Cód. Postal 2 4 9 0 7 8 5 Localidade O U R E M
Morada de faturação
só preencher se diferente
da morada de instalação
Cód. Postal Localidade
&ĂƚƵƌĂĐŽŵŝŶĨŽƌŵĂĕĆŽĂĚŝĐŝŽŶĂůĚĞĮŶŝĚĂƉĞůĂEKD
Ϯ͘&/,/E&KZDK^/DW>/&/preenchimento obrigatório aplicável a clientes consumidores

Ϯ͘ϭ͘^Z/KK;^Ϳ^Zs/K;^Ϳ
WZK /E^d>K WZ1KK
d/sK &/>/K
Z
^Zs/K^ͬYh/WDEdK^/E>h1K^ M2 2 CASA TV + NET dĞĐŶŽůŽŐŝĂ &/Z ^> ^d>/d DMs>
dĞůĞǀŝƐĆŽ
120 Canais - no.meo.pt/canaistv
ϭǐDKŽǆ͗ 4k DVR Full HD Não incluída
/ŶƚĞƌŶĞƚĮǆĂ
Velocidade Anunciada/máxima 30 Mbps | 30 Mbps (Download|Upload)
Router WiFi incluído
dĞůĞĨŽŶĞĮǆŽ
Chamadas incluídas: ZĞĚĞĮǆĂŶĂĐŝŽŶĂůнϭϬϬϬŵŝŶͬŵġƐƉĂƌĂϱϬĚĞƐƟŶŽƐŝŶƚĞƌŶĂĐŝŽŶĂŝƐϮϭŚăƐϵŚ
ZĞĚĞĮǆĂŶĂĐŝŽŶĂů 27,99
ΦͬŵġƐ € 0 24
meses
ZĞĚĞĮǆĂŶĂĐŝŽŶĂůĚŝĂƐƷƚĞŝƐϮϭŚăƐϵŚĞĮŶƐͲĚĞͲƐĞŵĂŶĂĞĨĞƌŝĂĚŽƐ
dĞůĞĨŽŶĞĮǆŽ͗ Incluído Não incluído
dĞůĞĨŽŶĞDſǀĞů
Inclui ĂƌƚĆŽ;ƁĞƐͿĐŽŵƉůĂĨŽŶĚŵĞŶƐĂů͗ minutos, sms, MB de internet
Telemóvel não incluído
/ŶƚĞƌŶĞƚŵſǀĞůƉĂƌĂWͬdĂďůĞƚ
Plafond mensal: GB de internet
Router 4G: Incluído Não incluído
^Zs/K^ͬYh/WDEdK^//KE/^
1 DKŽǆ͗ 4k DVR Full HD 5,50
ΦͬŵġƐ
ĂƌƚĆŽ;ƁĞƐͿĚĞdĞůĞĨŽŶĞDſǀĞůĐŽŵƉůĂĨŽŶĚŵĞŶƐĂůŝŐƵĂůĂŽĐĂƌƚĆŽŝŶĐůƵşĚŽ ΦͬŵġƐ
GB de internet telemóvel ΦͬŵġƐ

GB de internet móvel para PC/Tablet ΦͬŵġƐ
ƋƵŝƉĂŵĞŶƚŽƚĞůĞĨŽŶĞĮǆŽĞŵƌĞŐŝŵĞĂůƵŐƵĞƌŵĞŶƐĂů ΦͬŵġƐ
ƋƵŝƐŝĕĆŽĞƋƵŝƉĂŵĞŶƚŽƚĞůĞĨŽŶĞĮǆŽΦƉĂŐŽŶĂƉƌŝŵĞŝƌĂĨĂƚƵƌĂ
KƵƚƌŽƐ͗ ΦͬŵġƐ
dKd> 33,49
ΦͬŵġƐ
Ϯ͘Ϯ͘K&Zd^^KEdK^
K&Zd^ͬKh^KEdK^;sEd'E^Ϳ^^K/K^&/>/K
NIPC 504 615 947 • CRC de Lisboa • Capital Social € 230.000.000,00
€350 novo cliente €100 atual cliente M4; M3/M2 Fibra/ADSL; M3 SAT
KĨĞƌƚĂͬĚĞƐĐŽŶƚŽŶĂŝŶƐƚĂůĂĕĆŽĞĂƟǀĂĕĆŽ €280 novo cliente €100 atual cliente DϮͬDϭ^d͖DϮEdнsŽǌ&ŝďƌĂ
ΦϲϬ;sŽǌ&ŝǆĂ͖EĞƚнsŽǌ'^Dϯ'ͬϰ'͕sŽǌDſǀĞů͖/ŶƚĞƌŶĞƚDſǀĞůͿ
ORIGINAL MEO
€ durante meses=€;KƵƚƌŽͿ
€20 durante 24 meses = €480 (M4)

€10 durante 24 meses = €240 (M3/M2/M1 TV Fibra/M1 Mega TV Cine, Top Sport TV, Ultra Sport TV)
ĞƐĐŽŶƚŽŝŶĐůƵşĚŽŶŽƉƌĞĕŽŵĞĚŝĂŶƚĞ
ΦϱĚƵƌĂŶƚĞϮϰŵĞƐĞƐсΦϭϮϬ;DϮEĞƚнsŽǌ͕DϭͿ
ĮĚĞůŝǌĂĕĆŽ
1700257458 04.2020
Φϰϴ͕ϵϰĚƵƌĂŶƚĞϯŵĞƐĞƐсΦϭϰϲ͕ϴϮ;&ŝďƌĂͬ^>ͲĐĂŶĂŝƐĂĕĂǀŝƐŝŽŶ͕W&͕WůĂǇďŽǇ͕^dƐŝĂнDy͕ŽŐds͕
KĨĞƌƚĂĐĂŶĂŝƐƉƌĞŵŝƵŵ ^ƟŶŐƌĂǇůĄƐƐŝĐĂĞ^ƟŶŐƌĂǇDƵƐŝĐн<ĂƌĂŽŬĞͿ
€22,98 durante 3 meses = €68,94 (SAT - canais Caçavision, PFC e Playboy)
KĨĞƌƚĂƐĞƌǀŝĕŽDK'Ž €4,1 durante 24 meses = €98,40

Mod.C/1002255
dKd> € 835,22
DKʹ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘ - Sede: Av. Fontes Pereira de Melo, 40 1069-300 Lisboa - Portugal meo.pt
K&Zd^ͬKh^KEdKÊK^^K/K^&/>/K
ĞƐĐŽŶƚŽΦϭŶĂŵĞŶƐĂůŝĚĂĚĞ͕ŵĞĚŝĂŶƚĞĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂĂƟǀĂ͕ŝŶĐůƵşĚŽŶŽWƌĞĕŽ
KĨĞƌƚĂƐŵĞĚŝĂŶƚĞĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂĞĚĠďŝƚŽĚŝƌĞƚŽĂƟǀŽƐ͗
KƵƚƌĂƐŽĨĞƌƚĂƐ DESCONTO DE 3 EUROS NO VALOR DA MEOBOX DURANTE 24 MESES, QUANDO APLICAVEL
Ϯ͘ϯ͘s/'E/
24
KĐŽŶƚƌĂƚŽŝŶŝĐŝĂͲƐĞŶĂĚĂƚĂĚĞŝŶƐƚĂůĂĕĆŽͬĂƟǀĂĕĆŽĞǀŝŐŽƌĂƉŽƌƵŵƉĞƌşŽĚŽĚĞͺͺͺͺͺŵĞƐĞƐ͕ĮŶĚŽŽƋƵĂůƐĞƌĞŶŽǀĂƉŽƌƉĞƌşŽĚŽƐƐƵĐĞƐƐŝǀŽƐĚĞƵŵŵġƐ͕ƐĂůǀŽŽƉŽƐŝĕĆŽĚĞĂůŐƵŵĂĚĂƐƉĂƌƚĞƐ͘
ĞƐƐĂĕĆŽĂŶƚĞĐŝƉĂĚĂ;ĂƉůŝĐĄǀĞůĂƉĞŶĂƐĂĐŽŶƚƌĂƚŽƐĐŽŵƉĞƌşŽĚŽƐĚĞĮĚĞůŝǌĂĕĆŽĂƐƐŽĐŝĂĚŽͿ͗ĞŵĐĂƐŽĚĞĐĞƐƐĂĕĆŽĚŽĐŽŶƚƌĂƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ƉŽƌŝŶŝĐŝĂƟǀĂĚŽĐůŝĞŶƚĞ͕ŽŵĞƐŵŽ
ĮĐĂŽďƌŝŐĂĚŽ͕ƐĂůǀŽĞŵƐŝƚƵĂĕƁĞƐĚĞũƵƐƚĂĐĂƵƐĂ͕ĂƐƵƉŽƌƚĂƌŽƐĞŶĐĂƌŐŽƐĐĂůĐƵůĂĚŽƐŶŽƐƚĞƌŵŽƐĚŽƋƵĂĚƌŽŝŶĨƌĂ͞ŶĐĂƌŐŽƐĚĞĐŽƌƌĞŶƚĞƐĚĂĐĞƐƐĂĕĆŽĂŶƚĞĐŝƉĂĚĂĚŽĐŽŶƚƌĂƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞ
ĮĚĞůŝǌĂĕĆŽ͘͟
EZ'K^KZZEd^^^KEd/WKKEdZdKhZEdKWZ1KK&/>/K
WĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽͲŶǑĚĞŵĞƐĞƐĞŵƋƵĞŽƐƐĞƌǀŝĕŽƐĞƐƟǀĞƌĂŵĂƟǀŽƐ
dŽƚĂůĚĞĞŶĐĂƌŐŽƐĚĞǀŝĚŽƐсͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺǆdŽƚĂůĚĞŽĨĞƌƚĂƐͬĚĞƐĐŽŶƚŽƐĂƐƐŽĐŝĂĚŽƐăĮĚĞůŝǌĂĕĆŽ
WĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ
WŽƌĚĞĐŝƐĆŽĐŽŵĞƌĐŝĂů͕ŽǀĂůŽƌŵĄǆŝŵŽĚĞ͞dŽƚĂůĚĞŽĨĞƌƚĂƐͬĚĞƐĐŽŶƚŽƐĂƐƐŽĐŝĂĚŽƐăĮĚĞůŝǌĂĕĆŽ͟ĐŽŶƐŝĚĞƌĂĚŽƉĂƌĂĂĮĚĞůŝǌĂĕĆŽƐĞƌĄĚĞ͗
€850 novo cliente M4 €400 atual cliente M4 €600 novo cliente M3 €400 atual cliente M3 €420 novo cliente M2/M1 SAT e M1 TV Fibra €280 atual cliente M2/M1 SAT e M1
ds&ŝďƌĂΦϮϳϬŶŽǀŽĐůŝĞŶƚĞDϮEĞƚнsŽǌ&ŝďƌĂΦϴϬĂƚƵĂůĐůŝĞŶƚĞDϮEĞƚнsŽǌ&ŝďƌĂΦϭϰϬDϮEĞƚнsŽǌ'^Dϯ'ͬϰ'ΦϵϱsŽǌ&ŝǆĂΦϮϰϬsŽǌDſǀĞůΦϴϬ/ŶƚĞƌŶĞƚDſǀĞůΦͺͺͺͺ
outro
WŽĚĞĐŽŶƐƵůƚĂƌĂDKŽƵĂĨĂƚƵƌĂĐŽŵĚĞƚĂůŚĞŵşŶŝŵŽƉĂƌĂĐŽŶĮƌŵĂƌƋƵĂůŽǀĂůŽƌƚŽƚĂůĚŽƐĞŶĐĂƌŐŽƐĚĞǀŝĚŽƐ͕ĂĐĂĚĂŵŽŵĞŶƚŽ͕ĞͬŽƵƋƵĂŶĚŽƚĞƌŵŝŶĂŽƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͘
KhdZKÊZ'K^KZZEd^K&/DKKEdZdK
EŽƚĞƌŵŽĚŽĐŽŶƚƌĂƚŽ͕ŝŶĚĞƉĞŶĚĞŶƚĞŵĞŶƚĞĚŽŵŽƟǀŽ͕ĞŵĐĂƐŽĚĞŶĆŽĚĞǀŽůƵĕĆŽĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐƉƌŽƉƌŝĞĚĂĚĞĚĂDK͕ĠĚĞǀŝĚŽŽƉĂŐĂŵĞŶƚŽĚŽǀĂůŽƌƌĞůĂƟǀŽĂŽƐĞƋƵŝƉĂŵĞŶƚŽƐĞŵĨĂůƚĂ͘
/ŶĨŽƌŵĂĕƁĞƐĚĞƚĂůŚĂĚĂƐĞŵŵĞŽ͘Ɖƚ
Ϯ͘ϰ͘WK/KK>/EdͮDEhdEKͬKWZKͮZ>DO^
WK/KK>/Ed DEhdEKͬZWZK Z>DO^
16200 16209 16200
ƌĞĂĚĞĐůŝĞŶƚĞĞŵŵĞŽ͘Ɖƚ ƌĞĂĚĞĐůŝĞŶƚĞĞŵŵĞŽ͘Ɖƚ ƌĞĂĚĞĐůŝĞŶƚĞĞŵŵĞŽ͘Ɖƚ
ƵƐƚŽĚĞĐŚĂŵĂĚĂƐ͗
ZĞĚĞ&ŝǆĂĞDſǀĞůDK͗'ƌĄƟƐƉĂƌĂĂƚĞŶĚŝŵĞŶƚŽĂƵƚŽŵĄƟĐŽ͕ǀĞŶĚĂƐĞĂƉŽŝŽƚĠĐŶŝĐŽ͘ƚĞŶĚŝŵĞŶƚŽƉĞƌƐŽŶĂůŝǌĂĚŽĚĞŽƵƚƌŽƐĂƐƐƵŶƚŽƐ͕ĐƵƐƚŽĚĞƵŵĂĐŚĂŵĂĚĂƉĂƌĂĂƌĞĚĞDKĐŽƌƌĞƐƉŽŶĚĞŶƚĞ͕
ĐŽŵŽǀĂůŽƌŵĄǆŝŵŽĚĞΦϮƉŽƌĐŚĂŵĂĚĂ͘^ĞŽƐĞƵƚĂƌŝĨĄƌŝŽŝŶĐůƵŝĐŚĂŵĂĚĂƐƉĂƌĂĂƌĞĚĞDK͕ĞŶƚĆŽŽĐƵƐƚŽĠĚĞϮϬĐġŶƟŵŽƐƉŽƌŵŝŶƵƚŽĐŽŵŽǀĂůŽƌŵĄǆŝŵŽĚĞΦϮƉŽƌĐŚĂŵĂĚĂ͘
KƵƚƌĂƐƌĞĚĞƐ͗ϯϬ͕ϰϵĐġŶƟŵŽƐƉŽƌŵŝŶƵƚŽĐŽŵŽǀĂůŽƌŵĄǆŝŵŽĚĞΦϯ͕ϱϳƉŽƌĐŚĂŵĂĚĂ͘
WŽĚĞƌĄĐŽŵƉĂƌĂƌĞƐƚĂŽĨĞƌƚĂĂƚƌĂǀĠƐĚŽKD͘ĞƐĐŽůŚĂ;ǁǁǁ͘ĂŶĂĐŽŵ͘ƉƚͬƚĂƌŝĨĂƌŝŽƐͬWĂŐŝŶĂ/ŶŝĐŝĂů͘ĚŽͿ͕ŶŽWŽƌƚĂůĚŽŽŶƐƵŵŝĚŽƌĚĂEKD
ϯ͘K^ZsO^
ϰ͘d>DMs>ƉƌĞĞŶĐŚŝŵĞŶƚŽĨĂĐƵůƚĂƟǀŽƉĂƌĂĂĚĞƐƁĞƐĂƚĞůĞĨŽŶĞŵſǀĞů
Nº Telemóvel 1
NIF Nº Cartão Cidadão Data Nascimento ___ / ___ / _______ Tarifário
Nº Telemóvel 2
Nº Telemóvel 3
Nº Telemóvel 4
ĂƐŽŽŶƷŵĞƌŽĚĞƚĞůĞŵſǀĞůŶĆŽƐĞũĂDK͕hKŽƵDK,ĚĞǀĞƉƌĞĞŶĐŚĞƌŽĨŽƌŵƵůĄƌŝŽĚĞƉĞĚŝĚŽĚĞƉŽƌƚĂďŝůŝĚĂĚĞĞĚĞŶƷŶĐŝĂĚŽĐŽŶƚƌĂƚŽǀŽǌŵſǀĞů͘
ĂƐŽŽƟƚƵůĂƌĚŽŶƷŵĞƌŽĚĞƚĞůĞŵſǀĞůƐĞũĂĚŝĨĞƌĞŶƚĞĚŽŝŶĚŝĐĂĚŽŶŽƉƌŝŵĞŝƌŽƉŽŶƚŽĚĞƐƚĞĚŽĐƵŵĞŶƚŽ͕ƐĞƌĄƌĞŵĞƟĚŽƵŵ^D^ĂĐŽŶĮƌŵĂƌĂĐĞĚġŶĐŝĂĚĂƟƚƵůĂƌŝĚĂĚĞ͘
ϱ͘KWO^ƉƌĞĞŶĐŚŝŵĞŶƚŽĨĂĐƵůƚĂƟǀŽ
^ĞŶĆŽƉƌĞĞŶĐŚĞƌĞƐƚĂƐĞĐĕĆŽ͗ϱ͘ϭͿŽƐƐĞƵƐĚĂĚŽƐŶĆŽƐĞƌĆŽƚƌĂŶƐŵŝƟĚŽƐŶĞŵƚƌĂƚĂĚŽƐ͖ϱ͘ϮͿŽƐƐĞƌǀŝĕŽƐĚĞĂƵĚŝŽƚĞǆƚŽĞǀĂůŽƌĂĐƌĞƐĐĞŶƚĂĚŽŝŶĚŝĐĂĚŽƐƉĞƌŵĂŶĞĐĞƌĆŽďĂƌƌĂĚŽƐ͖ϱ͘ϯͿŽƐƐĞƵƐĚĂĚŽƐŶĆŽ
ƐĞƌĆŽĚŝǀƵůŐĂĚŽƐŶŽƐ^ĞƌǀŝĕŽƐ/ŶĨŽƌŵĂƟǀŽƐ͘
ϱ͘ϭ͘dZdDEdKKDhE/KK^W^^K/^;ĂƉůŝĐĄǀĞůĂĐůŝĞŶƚĞƐƐŝŶŐƵůĂƌĞƐͲĐŽŶƐƵŵŝĚŽƌĞƐͿ
ͲƵƚŽƌŝǌĂŽƚƌĂƚĂŵĞŶƚŽĚŽƐƐĞƵƐĚĂĚŽƐƉĂƌĂĞĨĞŝƚŽĚĞĐŽŵƵŶŝĐĂĕƁĞƐĚĞŵĂƌŬĞƟŶŐĚĂDK͍ Sim Não
/ŶĐůƵŝŽƚƌĂƚĂŵĞŶƚŽĚĞĚĂĚŽƐƉĞƐƐŽĂŝƐ͕ĚĞƚƌĄĨĞŐŽ͕ĚĞůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͕ƉĞƌĮůĞͬŽƵĐŽŶƐƵŵŽ͘^ĞĞƐĐŽůŚĞƌƐŝŵ͕ƉŽĚĞƌĞŵŽƐĐŽŶƚĂĐƚĄͲůŽĐŽŵŶŽǀŝĚĂĚĞƐ͕ƉƌŽŵŽĕƁĞƐ͕ƐƵŐĞƐƚƁĞƐĚĞ
ŶŽǀŽƐĐŽŶƚĞƷĚŽƐŽƵĚĞƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐĚŽƐĞƵŝŶƚĞƌĞƐƐĞ͘KƐĐŽŶƚĂĐƚŽƐƐĆŽŵĂŝŽƌŝƚĂƌŝĂŵĞŶƚĞƌĞĂůŝǌĂĚŽƐƉŽƌ^D^ŽƵĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ŵĂƐƚĂŵďĠŵƉŽĚĞƌĆŽƐĞƌƌĞĂůŝǌĂĚŽƐƉŽƌ
outros meios.
ͲƵƚŽƌŝǌĂĂƉĂƌƟůŚĂĚŽƐƐĞƵƐĚĂĚŽƐĂĞŵƉƌĞƐĂƐĚŽ'ƌƵƉŽůƟĐĞWŽƌƚƵŐĂů;ĂͿƉĂƌĂĞĨĞŝƚŽĚĞĐŽŵƵŶŝĐĂĕƁĞƐĚĞŵĂƌŬĞƟŶŐ͍ Sim Não
/ŶĐůƵŝĂƚƌĂŶƐŵŝƐƐĆŽĚĞĚĂĚŽƐƉĞƐƐŽĂŝƐ͕ĚĞƚƌĄĨĞŐŽ͕ĚĞůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͕ƉĞƌĮůĞͬŽƵĐŽŶƐƵŵŽ͘^ĞĞƐĐŽůŚĞƌƐŝŵ͕ƉŽĚĞƌĄƐĞƌĐŽŶƚĂĐƚĂĚŽƉŽƌŽƵƚƌĂƐĞŵƉƌĞƐĂƐĚŽ'ƌƵƉŽůƟĐĞ
Portugal ƉĂƌĂĂƉƌĞƐĞŶƚĂĕĆŽĚĞĐŽŶƚĞƷĚŽƐŽƵĚĞƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐĚŽƐĞƵŝŶƚĞƌĞƐƐĞ͘KƐĐŽŶƚĂĐƚŽƐƐĆŽŵĂŝŽƌŝƚĂƌŝĂŵĞŶƚĞƌĞĂůŝǌĂĚŽƐƉŽƌ^D^ŽƵĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ŵĂƐƚĂŵďĠŵ
ƉŽĚĞƌĆŽƐĞƌƌĞĂůŝǌĂĚŽƐƉŽƌŽƵƚƌŽƐŵĞŝŽƐ͘
;ĂͿĐŽŶƐƟƚƵşĚŽƉĞůĂWdWŽƌƚƵŐĂů^'W^͕^͘͘ĞƉĞůĂƐĞŵƉƌĞƐĂƐĚŝƌĞƚĂŽƵŝŶĚŝƌĞƚĂŵĞŶƚĞĚĞƟĚĂƐƉŽƌĞƐƚĂ͘
ϱ͘Ϯ͘^Zs/K^h/KdydKs>KZZÊdK ϱ͘ϯ͘^Zs/K/E&KZDO^
ORIGINAL MEO
dĞůĞĨŽŶĞ dĞůĞŵſǀĞů ƵƚŽƌŝǌĂĂĚŝǀƵůŐĂĕĆŽĚŽƐƐĞƵƐĚĂĚŽƐŶŽ^ĞƌǀŝĕŽĚĞ/ŶĨŽƌŵĂĕƁĞƐϭϴϮϬ͍ Sim Não

601 (Geral) 62 (ŽŶƟŶƵĂĚŽƐ)
607 (Televoto) ϲϵ;ƌſƟĐŽƐͿ ĂĚŽƐĂĚŝǀƵůŐĂƌ;ĂƉĞŶĂƐƐĞƌĞƐƉŽŶĚĞƵĂĮƌŵĂƟǀĂŵĞŶƚĞͿ͗ Nome Telefone Fixo Telemóvel Morada
608 (Vendas) ƵƚŽƌŝǌĂĂĚŝǀƵůŐĂĕĆŽĚŽƐƐĞƵƐĚĂĚŽƐƋƵĂŶĚŽĂƉĞƐƋƵŝƐĂŶĆŽƚĞŶŚĂƉŽƌďĂƐĞŽƐĞƵŶŽŵĞ͕
ŵĂƐƐŝŵŽŶƷŵĞƌŽĚĞƚĞůĞĨŽŶĞŽƵŵŽƌĂĚĂ͍ Sim Não
646 (Concursos/Passatempos)
ϲϰϴ;ƌſƟĐŽƐͿ
1700257458 04.2020
WŽƌĚĞĨĞŝƚŽ͕ŶĆŽƐĞƌĄĚŝƐƉŽŶŝďŝůŝǌĂĚŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞͬŽƵĚĞƚĂůŚĞĚŽƐĐŽŶƐƵŵŽƐĚĞǀŝĚĞŽĐůƵďĞŶĂƐƐƵĂƐĨĂƚƵƌĂƐ͘^ĞŽƉƌĞƚĞŶĚĞƌ͕ƉŽĚĞƌĄƐŽůŝĐŝƚĄͲůŽĂƚƌĂǀĠƐĚĂƌĞĂĚĞůŝĞŶƚĞŽƵƉĞůŽ
ϭϲϮϬϬŽƵϭϲϮϬϲ͕ĐŽŶƐŽĂŶƚĞƐĞũĂĐůŝĞŶƚĞƉĂƌƟĐƵůĂƌŽƵĞŵƉƌĞƐĂƌŝĂů͕ƌĞƐƉĞƟǀĂŵĞŶƚĞ͘ĂƐŽŶĆŽƚĞŶŚĂĂĚĞƌŝĚŽăĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂ͕ĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞͬŽƵĚĞƚĂůŚĞĚŽƐ
consumos de videoclube tem um custo associado que pode conhecer em meo.pt.
Mod.C/1002255
ϲ͘/E&KZDK&/^>>K>/E^d>K
^ĞĞƐƚĄĂĂĚĞƌŝƌĂŽƐĞƌǀŝĕŽĚĞƚĞůĞĨŽŶĞĮǆŽƉƌĞĞŶĐŚĂĞƐƚĞƐĚĂĚŽƐ͘EŽƐƚĞƌŵŽƐĚŽĂƌƟŐŽϭϮϱǑĚŽſĚŝŐŽĚŽ/D/ĂŝŶĨŽƌŵĂĕĆŽƐĞŐƵŝŶƚĞƐĞƌĄƚƌĂŶƐŵŝƟĚĂăƵƚŽƌŝĚĂĚĞdƌŝďƵƚĄƌŝĂĞĚƵĂŶĞŝƌĂ͕ũƵŶƚĂŵĞŶƚĞĐŽŵŽƐĞƵŶƷŵĞƌŽĚĞĐŽŶƚƌŝďƵŝŶƚĞ͘
YƵĂůĂƐƵĂƐŝƚƵĂĕĆŽĨĂĐĞĂŽŝŵſǀĞůda morada de instalação ^ĞŶĆŽĂƐƐŝŶĂůŽƵĂƉƌŝŵĞŝƌĂŽƉĕĆŽ͕ŝŶĚŝƋƵĞŽĐŽŶƚƌŝďƵŝŶƚĞ
WƌŽƉƌŝĞƚĄƌŝŽ͕ƵƐƵĨƌƵƚƵĄƌŝŽŽƵƐƵƉĞƌĮĐŝĄƌŝŽ Arrendatário Subarrendatário ĚŽƉƌŽƉƌŝĞƚĄƌŝŽ͕ƵƐƵĨƌƵƚƵĄƌŝŽŽƵƐƵƉĞƌĮĐŝĄƌŝŽ
/ĚĞŶƟĮĐĂĕĆŽĚŽŝŵſǀĞů Fração/ Andar/
Consulte esta informação na caderneta Código Urbano ZƷƐƟĐŽ ƌƟŐŽ Secção Parte
predial ou contrato de arrendamento /^dZ/dK KE>,K FREGUESIA
ϳ͘hdKZ/KW'DEdKWKZ/dK/ZdK^W
ƐƚĂĂƵƚŽƌŝǌĂĕĆŽƉĞƌŵŝƚĞƋƵĞŽƐĞƵĂŶĐŽĚĞďŝƚĞĂƐƵĂĐŽŶƚĂĚĞĂĐŽƌĚŽĐŽŵĂƐŝŶƐƚƌƵĕƁĞƐĚĂDK͘ĂƵƚŽƌŝǌĂĕĆŽŶĆŽƉƌŽĚƵǌĞĨĞŝƚŽƐŝŵĞĚŝĂƚŽƐ͘ƐƚĂĨŽƌŵĂĚĞ
pagamento está disponível para bancos de países da União Europeia, Islândia, Liechtenstein, Noruega, Suíça e Mónaco.
EŽŵĞĚŽƟƚƵůĂƌ
da conta bancária
IBAN
Espaços adicionais para IBAN não PT
BIC
KďƌŝŐĂƚſƌŝŽŶŽĐĂƐŽĚĞ/EŶĆŽWd
Banco
ƐƐŝŶĂƚƵƌĂĚŽƟƚƵůĂƌĚĂĐŽŶƚĂďĂŶĐĄƌŝĂĐŽŶĨŽƌŵĞĐŽŶƐƚĂŶĂĮĐŚĂĚŽďĂŶĐŽ
ϴ͘^^/EdhZ
dŽŵĞŝĐŽŶŚĞĐŝŵĞŶƚŽĞĐŽŶĐŽƌĚŽĐŽŵĂƐĐŽŶĚŝĕƁĞƐŐĞƌĂŝƐĞĞƐƉĞĐşĮĐĂƐĚĞƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐĚĂDKƋƵĞĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞ
deste contrato, bem como dos detalhes dos produtos e serviços acima apresentados. Declaro ter recebido nesta data uma cópia deste contrato e solicito a
ŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽĂŶƚĞƐĚĞĚĞĐŽƌƌŝĚŽŽƉƌĂǌŽĚĞĚŝƌĞŝƚŽĚĞůŝǀƌĞƌĞƐŽůƵĕĆŽ͕ƌĞĐŽŶŚĞĐĞŶĚŽƋƵĞĞƐƐĞĚŝƌĞŝƚŽĐĞƐƐĂŶŽŵŽŵĞŶƚŽĚĂĂƟǀĂĕĆŽͬŝŶƐƚĂůĂĕĆŽ͘
ĞĐůĂƌŽƋƵĞĂƐŝŶĨŽƌŵĂĕƁĞƐĐŽŶƐƚĂŶƚĞƐĚĞƐƚĞĚŽĐƵŵĞŶƚŽƐĆŽǀĞƌĚĂĚĞŝƌĂƐĞƋƵĞĂƉƌĞƐƚĂĕĆŽĚĂƐŵĞƐŵĂƐ͕ƋƵĂŶĚŽĂƉůŝĐĄǀĞů͕ĞƐƚĄĚĞǀŝĚĂŵĞŶƚĞĂƵƚŽƌŝǌĂĚĂ͘
Data 2 5 0 7 2 0 2 0
ORIGINAL MEO
1700257458 04.2020
Mod.C/1002255
contrato de adesão
Mod.C/1002255
Data provável
ϭ͘ /Ed/&/KK>/Edpreenchimento obrigatório
Nome completo
Contribuinte C. Cidadão/BI/Passaporte Data Nascimento

Email Telefone de contacto
Morada de instalação

WZK /E^d>K WZ1KK
d/sK &/>/K
Z
^Zs/K^ͬYh/WDEdK^/E>h1K^ dĞĐŶŽůŽŐŝĂ &/Z ^> ^d>/d DMs>
dĞůĞǀŝƐĆŽ
Canais - no.meo.pt/canaistv
Velocidade Anunciada/máxima Mbps | Mbps (Download|Upload)
ZĞĚĞĮǆĂŶĂĐŝŽŶĂů Φ ͬŵġƐ €
meses
DKŽǆ͗ 4k DVR Full HD Φ ͬŵġƐ
ĂƌƚĆŽ;ƁĞƐͿĚĞdĞůĞĨŽŶĞDſǀĞůĐŽŵƉůĂĨŽŶĚŵĞŶƐĂůŝŐƵĂůĂŽĐĂƌƚĆŽŝŶĐůƵşĚŽ Φ ͬŵġƐ
GB de internet telemóvel Φ ͬŵġƐ

GB de internet móvel para PC/Tablet Φ ͬŵġƐ
ƋƵŝƉĂŵĞŶƚŽƚĞůĞĨŽŶĞĮǆŽĞŵƌĞŐŝŵĞĂůƵŐƵĞƌŵĞŶƐĂů Φ ͬŵġƐ
KƵƚƌŽƐ͗ Φ ͬŵġƐ
dKd> Φ ͬŵġƐ
Ϯ͘Ϯ͘K&Zd^^KEdK^
DUPLICADO >/Ed
€ durante meses=€ ;KƵƚƌŽͿ

1700257458 04.2020

Mod.C/1002255
dKd> €
KƵƚƌĂƐŽĨĞƌƚĂƐ
Ϯ͘ϯ͘s/'E/
ĞƐƐĂĕĆŽ ĂŶƚĞĐŝƉĂĚĂ;ĂƉůŝĐĄǀĞůĂƉĞŶĂƐĂĐŽŶƚƌĂƚŽƐĐŽŵƉĞƌşŽĚŽƐĚĞĮĚĞůŝǌĂĕĆŽĂƐƐŽĐŝĂĚŽͿ͗ĞŵĐĂƐŽĚĞĐĞƐƐĂĕĆŽĚŽĐŽŶƚƌĂƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ ƉŽƌŝŶŝĐŝĂƟǀĂĚŽĐůŝĞŶƚĞ͕ ŽŵĞƐŵŽ
outro
16200 16209 16200
ZĞĚĞ&ŝǆĂĞDſǀĞůDK͗ 'ƌĄƟƐƉĂƌĂĂƚĞŶĚŝŵĞŶƚŽĂƵƚŽŵĄƟĐŽ͕ ǀĞŶĚĂƐĞĂƉŽŝŽƚĠĐŶŝĐŽ͘ ƚĞŶĚŝŵĞŶƚŽƉĞƌƐŽŶĂůŝǌĂĚŽĚĞŽƵƚƌŽƐ ĂƐƐƵŶƚŽƐ͕ ĐƵƐƚŽĚĞƵŵĂĐŚĂŵĂĚĂƉĂƌĂĂƌĞĚĞDKĐŽƌƌĞƐƉŽŶĚĞŶƚĞ͕
ϯ͘ K^ZsO^
ϰ͘ d>DMs>ƉƌĞĞŶĐŚŝŵĞŶƚŽĨĂĐƵůƚĂƟǀŽƉĂƌĂĂĚĞƐƁĞƐĂƚĞůĞĨŽŶĞŵſǀĞů
Nº Telemóvel 1
Nº Telemóvel 2
Nº Telemóvel 3
Nº Telemóvel 4
ϱ͘ KWO^ƉƌĞĞŶĐŚŝŵĞŶƚŽĨĂĐƵůƚĂƟǀŽ
ŶŽǀŽƐĐŽŶƚĞƷĚŽƐ ŽƵĚĞƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐĚŽƐĞƵŝŶƚĞƌĞƐƐĞ͘KƐĐŽŶƚĂĐƚŽƐƐĆŽŵĂŝŽƌŝƚĂƌŝĂŵĞŶƚĞƌĞĂůŝǌĂĚŽƐ ƉŽƌ^D^ŽƵĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ŵĂƐƚĂŵďĠŵƉŽĚĞƌĆŽƐĞƌƌĞĂůŝǌĂĚŽƐ ƉŽƌ
outros meios.
Portugal ƉĂƌĂĂƉƌĞƐĞŶƚĂĕĆŽĚĞĐŽŶƚĞƷĚŽƐ ŽƵĚĞƉƌŽĚƵƚŽƐĞ ƐĞƌǀŝĕŽƐĚŽƐĞƵŝŶƚĞƌĞƐƐĞ͘KƐĐŽŶƚĂĐƚŽƐƐĆŽŵĂŝŽƌŝƚĂƌŝĂŵĞŶƚĞ ƌĞĂůŝǌĂĚŽƐ ƉŽƌ^D^ŽƵĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ ŵĂƐƚĂŵďĠŵ
DUPLICADO >/Ed
1700257458 04.2020
ϭϲϮϬϬŽƵϭϲϮϬϲ͕ ĐŽŶƐŽĂŶƚĞƐĞũĂĐůŝĞŶƚĞƉĂƌƟĐƵůĂƌŽƵĞŵƉƌĞƐĂƌŝĂů͕ƌĞƐƉĞƟǀĂŵĞŶƚĞ͘ĂƐŽŶĆŽƚĞŶŚĂ ĂĚĞƌŝĚŽăĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂ͕ ĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞͬŽƵĚĞƚĂůŚĞĚŽƐ
Mod.C/1002255
ϳ͘ hdKZ/KW'DEdKWKZ/dK/ZdK^W
da conta bancária
IBAN
BIC
Banco
ϴ͘^^/EdhZ
Data
DUPLICADO >/Ed
1700257458 04.2020
Mod.C/1002255
contrato de adesão
Mod.C/1002255
Data provável
ϭ͘ /Ed/&/KK>/Edpreenchimento obrigatório
Nome completo
Contribuinte C. Cidadão/BI/Passaporte Data Nascimento

Email Telefone de contacto
Morada de instalação

WZK /E^d>K WZ1KK
d/sK &/>/K
Z
^Zs/K^ͬYh/WDEdK^/E>h1K^ dĞĐŶŽůŽŐŝĂ &/Z ^> ^d>/d DMs>
dĞůĞǀŝƐĆŽ
Canais - no.meo.pt/canaistv
Velocidade Anunciada/máxima Mbps | Mbps (Download|Upload)
ZĞĚĞĮǆĂŶĂĐŝŽŶĂů Φ ͬŵġƐ €
meses
DKŽǆ͗ 4k DVR Full HD Φ ͬŵġƐ
ĂƌƚĆŽ;ƁĞƐͿĚĞdĞůĞĨŽŶĞDſǀĞůĐŽŵƉůĂĨŽŶĚŵĞŶƐĂůŝŐƵĂůĂŽĐĂƌƚĆŽŝŶĐůƵşĚŽ Φ ͬŵġƐ
GB de internet telemóvel Φ ͬŵġƐ

GB de internet móvel para PC/Tablet Φ ͬŵġƐ
ƋƵŝƉĂŵĞŶƚŽƚĞůĞĨŽŶĞĮǆŽĞŵƌĞŐŝŵĞĂůƵŐƵĞƌŵĞŶƐĂů Φ ͬŵġƐ
KƵƚƌŽƐ͗ Φ ͬŵġƐ
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€ durante meses=€ ;KƵƚƌŽͿ

1700257458 04.2020

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ĞƐƐĂĕĆŽ ĂŶƚĞĐŝƉĂĚĂ;ĂƉůŝĐĄǀĞůĂƉĞŶĂƐĂĐŽŶƚƌĂƚŽƐĐŽŵƉĞƌşŽĚŽƐĚĞĮĚĞůŝǌĂĕĆŽĂƐƐŽĐŝĂĚŽͿ͗ĞŵĐĂƐŽĚĞĐĞƐƐĂĕĆŽĚŽĐŽŶƚƌĂƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ ƉŽƌŝŶŝĐŝĂƟǀĂĚŽĐůŝĞŶƚĞ͕ ŽŵĞƐŵŽ
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ZĞĚĞ&ŝǆĂĞDſǀĞůDK͗ 'ƌĄƟƐƉĂƌĂĂƚĞŶĚŝŵĞŶƚŽĂƵƚŽŵĄƟĐŽ͕ ǀĞŶĚĂƐĞĂƉŽŝŽƚĠĐŶŝĐŽ͘ ƚĞŶĚŝŵĞŶƚŽƉĞƌƐŽŶĂůŝǌĂĚŽĚĞŽƵƚƌŽƐ ĂƐƐƵŶƚŽƐ͕ ĐƵƐƚŽĚĞƵŵĂĐŚĂŵĂĚĂƉĂƌĂĂƌĞĚĞDKĐŽƌƌĞƐƉŽŶĚĞŶƚĞ͕
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Nº Telemóvel 1
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1700257458 04.2020
ϭϲϮϬϬŽƵϭϲϮϬϲ͕ ĐŽŶƐŽĂŶƚĞƐĞũĂĐůŝĞŶƚĞƉĂƌƟĐƵůĂƌŽƵĞŵƉƌĞƐĂƌŝĂů͕ƌĞƐƉĞƟǀĂŵĞŶƚĞ͘ĂƐŽŶĆŽƚĞŶŚĂ ĂĚĞƌŝĚŽăĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂ͕ ĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞͬŽƵĚĞƚĂůŚĞĚŽƐ
Mod.C/1002255
ϳ͘ hdKZ/KW'DEdKWKZ/dK/ZdK^W
da conta bancária
IBAN
BIC
Banco
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Data
TRIPLICADO VENDEDOR
1700257458 04.2020
Mod.C/1002255
4.5.DKƉŽĚĞĂŝŶĚĂƐƵƐƉĞŶĚĞƌ͕ƚŽƚĂůŽƵƉĂƌĐŝĂůŵĞŶƚĞ͕ĂƉƌĞƐƚĂĕĆŽĚĞƋƵĂůƋƵĞƌƐĞƌǀŝĕŽ
CONDIÇÕES GERAIS DE PRESTAÇÃO DE SERVIÇOS DE COMUNICAÇÕES ŶŽƐƐĞŐƵŝŶƚĞƐĐĂƐŽƐ͗
ELETRÓNICAS (CLIENTES CONSUMIDORES) DA MEO - Serviços de Comunicações e a) ƵƟůŝǌĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿŶŽąŵďŝƚŽĚĞĂƟǀŝĚĂĚĞƐŝůşĐŝƚĂƐ͖
DƵůƟŵĠĚŝĂ͕^͕͘͘ĐŽŵƐĞĚĞŶĂǀ͘&ŽŶƚĞƐWĞƌĞŝƌĂĚĞDĞůŽ͕Ŷ͘ǑϰϬ͕ϭϬϲϵͲϯϬϬ>ŝƐďŽĂ͕ b)ǀŝŽůĂĕĆŽĐƵůƉŽƐĂĞŐƌĂǀĞĚĂƐŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐ͖
ŝŶƐĐƌŝƚĂŶĂZ>ƐŽďŽŶƷŵĞƌŽƷŶŝĐŽĚĞŵĂƚƌşĐƵůĂĞƉĞƐƐŽĂĐŽůĞƟǀĂϱϬϰϲϭϱϵϰϳ͕ c)ƐŝƚƵĂĕĆŽĚĞĨƌĂƵĚĞ͖
ĐŽŵŽĐĂƉŝƚĂůƐŽĐŝĂůĚĞΦϮϯϬ͘ϬϬϬ͘ϬϬϬ͕ϬϬ͕ŶƷŵĞƌŽĚĞĂƉŽŝŽĂŽĐůŝĞŶƚĞϭϲϮϬϬ͘ d)ƐĞŵƉƌĞƋƵĞŽĐůŝĞŶƚĞĂƟŶũĂƵŵůŝŵŝƚĞĚĞĐŽŶƐƵŵŽĞƐƚĂďĞůĞĐŝĚŽƉĂƌĂĐŽŵƵŶŝĐĂĕƁĞƐ
ĞͬŽƵƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐ͕ŶŽƐƚĞƌŵŽƐƉƌĞǀŝƐƚŽƐŶĂŽŶĚŝĕĆŽϵ͘ϰ͘Ğϵ͘ϱ͕͘ĂƉſƐƉƌĠͲĂǀŝƐŽ
1. OBJETO ĂĚĞƋƵĂĚŽƉŽƌĐĂƌƚĂ͕ĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽŽƵ^D^;ƐĞŵƉƌĞƋƵĞĞƐƚĞŵĞŝŽƐĞƌĞǀĞůĞĂĚĞƋƵĂĚŽ
1.1.ƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕Ž&ŽƌŵƵůĄƌŝŽĚĞĚĞƐĆŽĂ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ ăƚƌĂŶƐŵŝƐƐĆŽĚĞƚŽĚŽŽĐŽŶƚĞƷĚŽĚĂĐŽŵƵŶŝĐĂĕĆŽͿƉĂƌĂŽƐĐŽŶƚĂĐƚŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ
ůĞƚƌſŶŝĐĂƐ;͞&ŽƌŵƵůĄƌŝŽ͟ͿĞĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͕ǀŝƐĂŵƌĞŐƵůĂƌŽƐƚĞƌŵŽƐĞĐŽŶĚŝĕƁĞƐ ƉĞůŽĐůŝĞŶƚĞ͕ƐĞŶĚŽĞƐƚĞĂĚǀĞƌƟĚŽĚŽŵŽƟǀŽĚĂƐƵƐƉĞŶƐĆŽĞĚŽƐŵĞŝŽƐĂŽƐĞƵĚŝƐƉŽƌƉĂƌĂ
ƉŽƌƋƵĞƐĞƌĞŐĞĂƉƌĞƐƚĂĕĆŽ͕ƉĞůĂDKʹ^ĞƌǀŝĕŽƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘ ĂĞǀŝƚĂƌĞƉĂƌĂŽƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͘
;͞DK͟ͿĂŽĐůŝĞŶƚĞ͕ĚŽƐƐĞƌǀŝĕŽƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐĞĚĞƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐ e) ƵƟůŝǌĂĕĆŽĂďƵƐŝǀĂĚŽƐĞƌǀŝĕŽ͕ĂƉſƐƉƌĠͲĂǀŝƐŽĂĚĞƋƵĂĚŽƉŽƌĐĂƌƚĂ͕ĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕
΀ĂĚŝĂŶƚĞ͞ƐĞƌǀŝĕŽ;ƐͿ͟΁ƋƵĞĚŝƐƉŽŶŝďŝůŝǌĂ͕ĂƚŽĚŽŽŵŽŵĞŶƚŽ͕ŶŽƐĞƵƉŽƌƞŽůŝŽ͘ ^D^ ;ƐĞŵƉƌĞ ƋƵĞ ĞƐƚĞ ŵĞŝŽ ƐĞ ƌĞǀĞůĞ ĂĚĞƋƵĂĚŽ ă ƚƌĂŶƐŵŝƐƐĆŽ ĚĞ ƚŽĚŽ Ž ĐŽŶƚĞƷĚŽ
1.2.ĂĚĂƐĞƌǀŝĕŽƌĞŐĞͲƐĞ͕ĂŝŶĚĂ͕ƉŽƌŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐƋƵĞǀŝƐĂŵƌĞŐƵůĂƌŽƐƚĞƌŵŽƐ ĚĂ ĐŽŵƵŶŝĐĂĕĆŽͿ ŽƵ ƐŝƐƚĞŵĂ ĚĞ ĚŝĨƵƐĆŽ ĚĞ ŵĞŶƐĂŐĞŶƐ ǀŽĐĂŝƐ ƉĂƌĂ ŽƐ ĐŽŶƚĂĐƚŽƐ
ĞĐŽŶĚŝĕƁĞƐĞǆĐůƵƐŝǀĂŵĞŶƚĞĂƉůŝĐĄǀĞŝƐăƉƌĞƐƚĂĕĆŽĚŽŵĞƐŵŽƋƵĞ͕ĂƉſƐƐƵďƐĐƌŝĕĆŽƉĞůŽ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůŽĐůŝĞŶƚĞ͕ƐĞŶĚŽĞƐƚĞĂĚǀĞƌƟĚŽĚŽŵŽƟǀŽĚĂƐƵƐƉĞŶƐĆŽĞĚŽƐŵĞŝŽƐ
ĐůŝĞŶƚĞ͕ƉĂƐƐĂŵĂĨĂǌĞƌƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͘ ĂŽƐĞƵĚŝƐƉŽƌƉĂƌĂĂĞǀŝƚĂƌĞƉĂƌĂŽƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͘
1.3. K ĚŝƐƉŽƐƚŽ ŶĂƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ ƉƌĞǀĂůĞĐĞ͕ Ğŵ ĐĂƐŽ ĚĞ ĐŽŶŇŝƚŽ ĚĞ ŝŶƚĞƌƉƌĞƚĂĕĆŽ͕ 4.6. ŵ ĐĂƐŽ ĚĞ ƐĞƌǀŝĕŽƐ ƉƌĠͲƉĂŐŽƐ͕ Ă DK ƐƵďƐƟƚƵŝ Ž ƉƌĠͲĂǀŝƐŽ ĚĞ ƐƵƐƉĞŶƐĆŽ ƉĞůĂ
ƐŽďƌĞ Ž ĚŝƐƉŽƐƚŽ ŶĂƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ĚĞ ƉƌĞƐƚĂĕĆŽ ĚĞ ƐĞƌǀŝĕŽƐ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ƉƌĞƐƚĂĕĆŽĚĞŝŶĨŽƌŵĂĕĆŽƉƌĠǀŝĂĂŽĐůŝĞŶƚĞĚĞƋƵĞŽƐĞƵƐĂůĚŽĞƐƚĄƉƌſǆŝŵŽĚŽ͞Ϭ͕͟ƐĞŶĚŽ
ĞůĞƚƌſŶŝĐĂƐĚĂDK͕ƋƵĞĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĞƐƚĞĐŽŶƚƌĂƚŽ͘ ŽƐĞƌǀŝĕŽŝŶƚĞƌƌŽŵƉŝĚŽĞŵďƌĞǀĞ͕ƐĞŶĆŽĨŽƌĂƵŵĞŶƚĂĚŽŽƐĂůĚŽĚĂƐƵĂĐŽŶƚĂ͘
4.7. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ ĚĞƐƚĂ ŽŶĚŝĕĆŽ Ğ ĚŽ ĚŝƌĞŝƚŽ ĚĂ
2. ADESÃO DK Ă ĐŽďƌĂƌ ũƵƌŽƐ ĚĞ ŵŽƌĂ ŶŽƐ ƚĞƌŵŽƐ ĚĂ ŽŶĚŝĕĆŽ ϭϯ͘ϯ͘ ĚĂƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕ Ž
2.1.ĂĚĞƐĆŽĂƵŵƐĞƌǀŝĕŽ͕ƋƵĞƉŽĚĞƌĄƐĞƌĞĨĞƚƵĂĚĂƉƌĞƐĞŶĐŝĂůŵĞŶƚĞ͕ĂŽĚŽŵŝĐşůŝŽŽƵ ŝŶĐƵŵƉƌŝŵĞŶƚŽ͕ ƉĞůŽ ĐůŝĞŶƚĞ Ğ ƉŽƌ ŵŽƟǀŽƐ ĂŽ ŵĞƐŵŽ ŝŵƉƵƚĄǀĞŝƐ͕ ĚĂ ŽďƌŝŐĂĕĆŽ ĚĞ
ƉŽƌƋƵĂůƋƵĞƌŵĞŝŽăĚŝƐƚąŶĐŝĂ;ƚĞůĞĨŽŶĞ͕/ŶƚĞƌŶĞƚŽƵŽƵƚƌŽͿ͕ƉƌĞƐƐƵƉƁĞŽĐŽŶŚĞĐŝŵĞŶƚŽ ƉĂŐĂŵĞŶƚŽĂƚĞŵƉĂĚŽĚĞĨĂƚƵƌĂƐ͕ĐŽŶĨĞƌĞăDKŽĚŝƌĞŝƚŽĂĐŽďƌĂƌ͕ƉŽƌĐĂĚĂŽĐŽƌƌġŶĐŝĂ͕
Ğ ĂĐĞŝƚĂĕĆŽ ƉƌĠǀŝŽƐ͕ ƉŽƌ ƉĂƌƚĞ ĚŽ ĐůŝĞŶƚĞ͕ ĚŽ ĚŝƐƉŽƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕ ƵŵĂŝŶĚĞŵŶŝǌĂĕĆŽĚĞǀĂůŽƌĂƚĠΦϱ;ĐŝŶĐŽĞƵƌŽƐͿ͘
ĚŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐ͕ďĞŵĐŽŵŽĚĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͘ 4.8.^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽƐŶƷŵĞƌŽƐĂŶƚĞƌŝŽƌĞƐĚĞƐƚĂŽŶĚŝĕĆŽ͕ĐĂƐŽŽƐƐĞƌǀŝĕŽƐ
2.2. EŽĐĂƐŽĚĞĐŽŶƚƌĂƚĂĕĆŽƉƌĞƐĞŶĐŝĂůŽƵĂŽĚŽŵŝĐşůŝŽ͕ĂĚĂƚĂĚĂĂĚĞƐĆŽăƐƉƌĞƐĞŶƚĞƐ ǀĞŶŚĂŵ Ă ƐĞƌ ƐƵƐƉĞŶƐŽƐ͕ Ž ƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽ ĚĞ Ƶŵ ŽƵ ŵĂŝƐ ƐĞƌǀŝĕŽƐ ƐƵďƐĐƌŝƚŽƐ ƉĞůŽ
ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕ďĞŵĐŽŵŽăƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐĂŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿĞŵĐĂƵƐĂ͕ ĐůŝĞŶƚĞ͕ĞƐƚĄƐƵũĞŝƚŽĂƵŵƉƌĞĕŽĮǆĂĚŽŶŽƚĂƌŝĨĄƌŝŽĞŵǀŝŐŽƌĚŽƌĞƐƉĞƟǀŽƐĞƌǀŝĕŽ͕ŽƋƵĂů
ĐŽƌƌĞƐƉŽŶĚĞăĚĂƚĂĚĞƐƵďƐĐƌŝĕĆŽĚĂƐŵĞƐŵĂƐƉĞůŽĐůŝĞŶƚĞ͕ƐĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶĂ ĨĂǌƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚŽƌĞƐƉĞƟǀŽƐĞƌǀŝĕŽĞƉŽĚĞƐĞƌĐŽŶƐƵůƚĂĚŽ͕
ŽŶĚŝĕĆŽϮ͘ϰ͘͘ ĞŵƋƵĂůƋƵĞƌŵŽŵĞŶƚŽ͕ĞŵŵĞŽ͘Ɖƚ͘
2.3.EŽĐĂƐŽĚĞĐŽŶƚƌĂƚĂĕĆŽăĚŝƐƚąŶĐŝĂ͕ĂĚĂƚĂĚĞĂĚĞƐĆŽăƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕
ďĞŵ ĐŽŵŽ ăƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ĂƉůŝĐĄǀĞŝƐ ĂŽ;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ Ğŵ ĐĂƵƐĂ͕ ĐŽƌƌĞƐƉŽŶĚĞ 5. ACESSO, UTILIZAÇÃO E SEGURANÇA DO SERVIÇO
ă ĚĂƚĂ ĚĂ ĂĐĞŝƚĂĕĆŽ ƉĞůŽ ĐůŝĞŶƚĞ ĚĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŶƚƌĂƚƵĂŝƐ ĂƉůŝĐĄǀĞŝƐ ĂŽ ƐĞƌǀŝĕŽ͕ ƐĞŵ 5.1.KƐƐĞƌǀŝĕŽƐĚŝƐƉƁĞŵĚĞĐŽďĞƌƚƵƌĂĞŵƚŽĚŽŽƚĞƌƌŝƚſƌŝŽŶĂĐŝŽŶĂů͕ƐĞŶĚŽƉƌĞƐƚĂĚŽƐĚĞ
ƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽƐĞŐƵŝŶƚĞ͘ ĨŽƌŵĂƌĞŐƵůĂƌĞĐŽŶơŶƵĂ͕ƐĂůǀŽĚŝƐƉŽƐƚŽĞŵƐĞŶƟĚŽĐŽŶƚƌĄƌŝŽŶĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
2.4. ĂƐŽ ŶĆŽ ƐĞũĂ ƉŽƐƐşǀĞů ă DK ƉƌŽĐĞĚĞƌ ă ŝŶƐƚĂůĂĕĆŽ ĞͬŽƵ ĂƟǀĂĕĆŽ ĚĞ ƋƵĂůƋƵĞƌ ƐǌŽŶĂƐĚĞĐŽďĞƌƚƵƌĂĚŽƐƐĞƌǀŝĕŽƐƉƌĞƐƚĂĚŽƐƉĞůĂDKƐĆŽĂƐƋƵĞĐŽŶƐƚĂŵĚĞŝŶĨŽƌŵĂĕĆŽ
ƐĞƌǀŝĕŽ͕ƉŽƌŵŽƟǀŽƋƵĞŶĆŽůŚĞƐĞũĂŝŵƉƵƚĄǀĞůŽƵƉŽƌŝŵƉŽƐƐŝďŝůŝĚĂĚĞƚĠĐŶŝĐĂ͕ĂĂĚĞƐĆŽ ĚŝǀƵůŐĂĚĂĞŵŵĞŽ͘Ɖƚ͘
ăƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĐĞƐƐĂƌĄĂƉſƐĂĐŽŵƵŶŝĐĂĕĆŽĚĞƚĂůĨĂĐƚŽĂŽĐůŝĞŶƚĞ͕ŶĆŽƐĞŶĚŽ 5.2. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ϭ ĚĞƐƚĂ ŽŶĚŝĕĆŽ͕ Ă DK ĂƐƐĞŐƵƌĂ ŽƐ ŶşǀĞŝƐ
ĚĞǀŝĚĂƋƵĂůƋƵĞƌŝŶĚĞŵŶŝǌĂĕĆŽĂŽŵĞƐŵŽƉŽƌĞƐƐĞĨĂĐƚŽ͘ ĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽƋƵĞƐĞĞŶĐŽŶƚƌĞŵĮǆĂĚŽƐŶĂƐƌĞƐƉĞƟǀĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
2.5. KƉĂŐĂŵĞŶƚŽĚĂƉƌŝŵĞŝƌĂĨĂƚƵƌĂƉĞůŽĐůŝĞŶƚĞŝŵƉůŝĐĂĂĂĐĞŝƚĂĕĆŽƚĄĐŝƚĂĚĂƐŽŶĚŝĕƁĞƐ 5.3.DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂƉƵďůŝĐĂƌĞĚŝƐƉŽŶŝďŝůŝǌĂƌĂŽƐƵƟůŝǌĂĚŽƌĞƐĮŶĂŝƐŝŶĨŽƌŵĂĕƁĞƐ
'ĞƌĂŝƐĞĚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐĂŽƐĞƌǀŝĕŽĂƋƵĞĂĨĂƚƵƌĂƌĞƐƉĞŝƚĂ͘ ĐŽŵƉĂƌĄǀĞŝƐ͕ĐůĂƌĂƐ͕ĐŽŵƉůĞƚĂƐĞĂƚƵĂůŝǌĂĚĂƐƐŽďƌĞĂƋƵĂůŝĚĂĚĞ ĚĞƐĞƌǀŝĕŽƋƵĞƉƌĂƟĐĂ͕
2.6. K;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ ƐŽůŝĐŝƚĂĚŽ;ƐͿ ƉĞůŽ ĐůŝĞŶƚĞ͕ ŵĞĚŝĂŶƚĞ ƉĞĚŝĚŽ ǀĄůŝĚŽ͕ ƉŽƐƚĞƌŝŽƌŵĞŶƚĞ ĐŽŵŽďƐĞƌǀąŶĐŝĂĚŽƐƉĂƌąŵĞƚƌŽƐĚĞƋƵĂůŝĚĂĚĞĚŽƐƐĞƌǀŝĕŽƐĂŵĞĚŝƌĞŽƐĞƵĐŽŶƚĞƷĚŽ͕Ž
ĂŽƉƌŝŵĞŝƌŽƉĞĚŝĚŽĚĞĂĚĞƐĆŽ͕ŝŶƚĞŐƌĂƌĆŽŽąŵďŝƚŽĚŽĐŽŶƚƌĂƚŽ͕ŽƋƵĂůƐĞĐŽŶƐŝĚĞƌĂƌĄ͕ ĨŽƌŵĂƚŽĞŽŵŽĚŽĚĞƉƵďůŝĐĂĕĆŽĚĂƐŝŶĨŽƌŵĂĕƁĞƐĂĚĞĮŶŝƌƉĞůĂEKD͘
ĐŽŶƐĞƋƵĞŶƚĞŵĞŶƚĞ͕ŵŽĚŝĮĐĂĚŽĞŵĐŽŶĨŽƌŵŝĚĂĚĞ͘ 5.4.ŽŶƐƟƚƵĞŵĐŽŶĚŝĕƁĞƐĚĞĂĐĞƐƐŽĞƵƟůŝǌĂĕĆŽĚŽƐƐĞƌǀŝĕŽƐĂƐƐĞŐƵŝŶƚĞƐ͗
a) ĚĞƐĆŽ ƉƌĞƐĞŶĐŝĂů͕ ĂŽ ĚŽŵŝĐşůŝŽ ŽƵ ă ĚŝƐƚąŶĐŝĂ ăƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕
3. EQUIPAMENTO ƌĞƐƉĞƟǀĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐĞĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͖
3.1.KĐůŝĞŶƚĞƐſƉŽĚĞƵƟůŝǌĂƌĞůŝŐĂƌăƐƌĞĚĞƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐ͕ĞƋƵŝƉĂŵĞŶƚŽƐ b)ƵŵƉƌŝŵĞŶƚŽĚĂƐŶŽƌŵĂƐƌĞůĂƟǀĂƐăŝŶƐƚĂůĂĕĆŽĚĂƐŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐĚĞƚĞůĞĐŽŵƵŶŝĐĂĕƁĞƐ
ƚĞƌŵŝŶĂŝƐ;͞ĞƋƵŝƉĂŵĞŶƚŽ͟ͿƋƵĞƐĂƟƐĨĂĕĂŵƚŽĚŽƐŽƐƌĞƋƵŝƐŝƚŽƐůĞŐĂŝƐĂƉůŝĐĄǀĞŝƐ͘ ĞŵĞĚŝİĐŝŽƐ͕ƋƵĂŶĚŽĚŝƐƐŽĨŽƌŽĐĂƐŽ͖
3.2. K ĞƋƵŝƉĂŵĞŶƚŽ ƉŽĚĞ ƐĞƌ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ͕ ŶĂ ŵŽĚĂůŝĚĂĚĞ ĚĞ ĐŽŵƉƌĂ͕ ĐĞĚġŶĐŝĂ͕ c) WƌĞƐƚĂĕĆŽ ĚĞ ŐĂƌĂŶƟĂ͕ ƌĞƐƉĞƟǀŽƐ ƌĞĨŽƌĕŽƐ Ğ ĂĚŝĂŶƚĂŵĞŶƚŽƐ͕ ƋƵĂŶĚŽ ĞǆŝŐşǀĞŝƐ͕ ŶŽƐ
ĂůƵŐƵĞƌŽƵĐŽŵŽĚĂƚŽ͕ƐĞŶĚŽƋƵĞ͗ ƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϵ͖͘
a) Ğŵ ĐĂƐŽ ĚĞ ĐŽŵƉƌĂ͕ Ž ĞƋƵŝƉĂŵĞŶƚŽ Ġ ƉƌŽƉƌŝĞĚĂĚĞ ĚŽ ĐůŝĞŶƚĞ Ă ƉĂƌƟƌ ĚĂ ĚĂƚĂ ĚĞ d)hƟůŝǌĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿĞŵĐŽŶĨŽƌŵŝĚĂĚĞĐŽŵĂƐĚŝƐƉŽƐŝĕƁĞƐůĞŐĂŝƐĞƌĞŐƵůĂŵĞŶƚĂƌĞƐ
ƉĂŐĂŵĞŶƚŽĚĂĐŽƌƌĞƐƉŽŶĚĞŶƚĞĨĂƚƵƌĂ͖ ĞŵǀŝŐŽƌ͖
b)ĞŵĐĂƐŽĚĞĐĞĚġŶĐŝĂ͕ĂůƵŐƵĞƌŽƵĐŽŵŽĚĂƚŽ͕ŽĞƋƵŝƉĂŵĞŶƚŽƉĞƌŵĂŶĞĐĞƌĄƉƌŽƉƌŝĞĚĂĚĞ e)hƟůŝǌĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿƉĂƌĂƵƐŽƉƌſƉƌŝŽ͕ŶĆŽƉŽĚĞŶĚŽĞƐƚĞƐĞƌĐĞĚŝĚŽĂƚĞƌĐĞŝƌŽƐ͕
ĚĂ DK͕ ĚĞǀĞŶĚŽ Ž ĐůŝĞŶƚĞ ŵĂŶƚġͲůŽ Ğŵ ƉĞƌĨĞŝƚŽ ĞƐƚĂĚŽ ĚĞ ĐŽŶƐĞƌǀĂĕĆŽ͕ ŶŽ ůŽĐĂů Ğŵ ŶĞŵ ƵƟůŝǌĂĚŽ ƉĂƌĂ ĞǆƉůŽƌĂĕĆŽ ĐŽŵĞƌĐŝĂů͘ EŽ ĐĂƐŽ ĚĞ ƐĞƌǀŝĕŽ ĚĞ ŝŶƚĞƌŶĞƚ ŵſǀĞů ĐŽŵ
ƋƵĞĨŽŝŝŶƐƚĂůĂĚŽĞͬŽƵƵƟůŝǌĄͲůŽĚĞĨŽƌŵĂĂĚĞƋƵĂĚĂ͕ƷŶŝĐĂĞĞǆĐůƵƐŝǀĂŵĞŶƚĞƉĂƌĂŽƐĮŶƐ ƚƌĄĨĞŐŽŝůŝŵŝƚĂĚŽ͕ĂƵƟůŝǌĂĕĆŽĚĞǀĞ͕ĂŝŶĚĂ͕ƐĞƌĞĨĞƚƵĂĚĂ͕ĞŵĐĂĚĂŵŽŵĞŶƚŽ͕ŶƵŵƷŶŝĐŽ
ƉƌĞǀŝƐƚŽƐ ŶĂƐƌĞƐƉĞƟǀĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͕ĂďƐƚĞŶĚŽͲƐĞ ĚĞŽ ĐĞĚĞƌ͕ĚŝƐƉŽŶŝďŝůŝǌĂƌĂ ĞƋƵŝƉĂŵĞŶƚŽƚĞƌŵŝŶĂůĚĞĂĐĞƐƐŽăĞƐĐŽůŚĂĚŽĐůŝĞŶƚĞ͖
ƚĞƌĐĞŝƌŽƐŽƵŝŶƚƌŽĚƵǌŝƌͲůŚĞĂůƚĞƌĂĕƁĞƐ͘ f) ZĞƐƉĞŝƚĂƌ ŽƐ ĚŝƌĞŝƚŽƐ ĚĞ ƉƌŽƉƌŝĞĚĂĚĞ ŝŶƚĞůĞĐƚƵĂů͕ ŽƵ ŽƵƚƌŽƐ͕ ĚŽƐ ĐŽŶƚĞƷĚŽƐ Ă ƋƵĞ
3.3. EŽ ĐĂƐŽ ƉƌĞǀŝƐƚŽ ŶĂ ĂůşŶĞĂ ĂͿ ĚŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ͕ Ă DK ĐŽŶĐĞĚĞ ĂŽ ĐůŝĞŶƚĞ ƵŵĂ ƉŽƌǀĞŶƚƵƌĂĂĐĞĚĂ͕ŶĆŽĨĂǌĞŶĚŽƵŵƵƐŽŝůşĐŝƚŽŽƵŶĆŽĂƵƚŽƌŝǌĂĚŽĚŽƐŵĞƐŵŽƐ͘
ŐĂƌĂŶƟĂ ƌĞůĂƟǀĂ ĂŽ ĞƋƵŝƉĂŵĞŶƚŽ͕ ŶŽƐ ƚĞƌŵŽƐ ĚĂ ŐĂƌĂŶƟĂ ĐŽŶĐĞĚŝĚĂ ƉĞůŽ ƌĞƐƉĞƟǀŽ g) ŽŵƵŶŝĐĂƌ͕ ĚĞ ŝŵĞĚŝĂƚŽ͕ ă DK Ž ĞǆƚƌĂǀŝŽ͕ ĨƵƌƚŽ ŽƵ ƌŽƵďŽ ĚŽ ĐĂƌƚĆŽ ĚĞ ĂĐĞƐƐŽ ĂŽ
ĨĂďƌŝĐĂŶƚĞŽƵĚŽƐƐĞƵƐĞůĞŵĞŶƚŽƐ͕ŶŽƐƚĞƌŵŽƐůĞŐĂŝƐ͘ ƐĞƌǀŝĕŽ͕ĐŽŵƉƌŽŵĞƚĞŶĚŽͲƐĞĂDKĂĚĞƐĂƟǀĂƌŽŵĞƐŵŽ͕ŶŽƉƌĂǌŽĚĞϰϴŚŽƌĂƐ͕ĂĐŽŶƚĂƌ
3.4. EŽ ĐĂƐŽ ƉƌĞǀŝƐƚŽ ŶĂ ĂůşŶĞĂ ďͿ ĚĂ ŽŶĚŝĕĆŽ ϯ͘Ϯ͕͘ Ž ĐůŝĞŶƚĞ ŽďƌŝŐĂͲƐĞ Ă ŝŶĚĞŵŶŝǌĂƌ Ă ĚĂ ĐŽŵƵŶŝĐĂĕĆŽ ĚŽ ĐůŝĞŶƚĞ͕ ƐĞŶĚŽ ĞƐƚĞ ƌĞƐƉŽŶƐĄǀĞů ƉĞůŽ ƉĂŐĂŵĞŶƚŽ ĚĞ ƚŽĚŽƐ ǀĂůŽƌĞƐ
DK ƉĞůŽƐ ƉƌĞũƵşǌŽƐ ƐŽĨƌŝĚŽƐ Ğŵ ĐĂƐŽ ĚĞ ĞǆƚƌĂǀŝŽ͕ ĨƵƌƚŽ ŽƵ ŝŶƵƟůŝǌĂĕĆŽ ĚŽ ŵĂƚĞƌŝĂů Ğ ĚĞǀŝĚŽƐĂƚĠăĚĂƚĂĚĂƌĞĐĞĕĆŽĚŽƉĞĚŝĚŽĚĞĚĞƐĂƟǀĂĕĆŽ͘
ĞƋƵŝƉĂŵĞŶƚŽƐ͕ ďĞŵ ĐŽŵŽ ĚĞ ĚĂŶŽƐ ŶĆŽ ƌĞƐƵůƚĂŶƚĞƐ ĚĞ ƵƟůŝǌĂĕĆŽ ŶŽƌŵĂů͕ ƐĂůǀŽ ƉŽƌ 5.5. KĐůŝĞŶƚĞĠƌĞƐƉŽŶƐĄǀĞůƉĞůĂƵƟůŝǌĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿ͕ĂƋƵĂů͕ĂŝŶĚĂƋƵĞĞĨĞƚƵĂĚĂ
ŵŽƟǀŽĚĞĨŽƌĕĂŵĂŝŽƌĞŵƋƵĞŽƌŝƐĐŽĐŽƌƌĞƉŽƌĐŽŶƚĂĚĂDK͘ ƉŽƌ ƚĞƌĐĞŝƌŽƐ͕ ĐŽŵ ŽƵ ƐĞŵ ĂƵƚŽƌŝǌĂĕĆŽ ĚŽ ĐůŝĞŶƚĞ͕ ƐĞ ƉƌĞƐƵŵĞ͕ ƉĂƌĂ ƚŽĚŽƐ ŽƐ ĞĨĞŝƚŽƐ
3.5. K ĐůŝĞŶƚĞ ĚĞǀĞƌĄ ĐŽŵƵŶŝĐĂƌ ĚĞ ŝŵĞĚŝĂƚŽ ă DK ƋƵĂůƋƵĞƌ ƉĞƌĚĂ͕ ĨƵƌƚŽ ŽƵ ĐŽŶƚƌĂƚƵĂŝƐĞůĞŐĂŝƐ͕ĞĨĞƚƵĂĚĂƉŽƌĞƐƚĞ͘
ĚĞƐĂƉĂƌĞĐŝŵĞŶƚŽ ƉŽƌ ƋƵĂůƋƵĞƌ ŽƵƚƌĂ ĨŽƌŵĂ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƉƌŽƉƌŝĞĚĂĚĞ ĚĂ DK͕ 5.6.DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞŵŽŶŝƚŽƌŝǌĂƌĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽĞ͕ƐĞŶĞĐĞƐƐĄƌŝŽ͕
ĚĞǀĞŶĚŽ Ğŵ ĐĂƐŽ ĚĞ ĨƵƌƚŽ ĨĂǌĞƌ ƉƌŽǀĂ ũƵŶƚŽ ĚĂ DK ĚĂ ŶŽƟĮĐĂĕĆŽ ăƐ ĂƵƚŽƌŝĚĂĚĞƐ ƌĞĐƵƐĂƌ Ž ĂĐĞƐƐŽ ŽƵ ĚĞƐĂƟǀĂƌ ĐĂƌƚƁĞƐ ĚĞ ĂĐĞƐƐŽ ĂŽ ƐĞƌǀŝĕŽ ĂĐŽƉůĂĚŽƐ Ă Ƶŵ ŝŶƚĞƌĨĂĐĞ͕
ĐŽŵƉĞƚĞŶƚĞƐ͘ ƋƵĂŶĚŽ ĐŽŶƐŝĚĞƌĂƌ ƋƵĞ Ă ƐƵĂ ƵƟůŝǌĂĕĆŽ ĐŽůŽĐĂ Ğŵ ĐĂƵƐĂ Ă ƐĞŐƵƌĂŶĕĂ Ğ ŝŶƚĞŐƌŝĚĂĚĞ ĚĂ
3.6.KĐůŝĞŶƚĞĞǆƉƌĞƐƐĂŵĞŶƚĞƌĞĐŽŶŚĞĐĞĞĂĐĞŝƚĂƋƵĞ͕ĞŵĐĂƐŽĚĞĂůƵŐƵĞƌŽƵĐŽŵŽĚĂƚŽ ƌĞĚĞ͕ĐĂƵƐĂŝŶƚĞƌĨĞƌġŶĐŝĂƐŶŽĐŝǀĂƐŽƵĚĞƚĞƌŝŽƌĂĂƋƵĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽĚĂƌĞĚĞŽƵŽƐĞƵ
ĚĞĞƋƵŝƉĂŵĞŶƚŽ͕ĂƌĞƉĂƌĂĕĆŽĚĞĂǀĂƌŝĂƐƉŽĚĞŝŵƉůŝĐĂƌĂƐƵďƐƟƚƵŝĕĆŽĚŽŵĞƐŵŽƉŽƌŽƵƚƌŽ ĨƵŶĐŝŽŶĂŵĞŶƚŽ͕ŽƵĐĂƐŽǀĞƌŝĮƋƵĞƐŝƚƵĂĕƁĞƐĚĞĐŽŶǀĞƌƐĆŽ͕ƐŽďƋƵĂůƋƵĞƌĨŽƌŵĂ͕ĚĞƚƌĄĨĞŐŽ
ƚĞĐŶŝĐĂŵĞŶƚĞĞƋƵŝǀĂůĞŶƚĞ͘ ĐŽŵŽƌŝŐĞŵŶĂƐƌĞĚĞƐĮǆĂŶĂĐŝŽŶĂůŽƵŝŶƚĞƌŶĂĐŝŽŶĂůŽƵ͕ĂŝŶĚĂ͕ĚĞƚƌĄĨĞŐŽĚĞǀŽǌƐŽďƌĞ/W
3.7. dĞŶĚŽ Ğŵ ĐŽŶƐŝĚĞƌĂĕĆŽ Ž ƐĞƌǀŝĕŽ ĞƐƉĞĐşĮĐŽ ĐŽŶƚƌĂƚĂĚŽ͕ Ž ĐůŝĞŶƚĞ ŽďƌŝŐĂͲƐĞ Ă͕ ŶŽ ĞŵƚƌĄĨĞŐŽĚĞǀŽǌŵſǀĞůĐŽŵĚĞƐƟŶŽăƌĞĚĞŵſǀĞůDK͘
ƉƌĂǌŽ ĚĞ ϯϬ ;ƚƌŝŶƚĂͿ ĚŝĂƐ ĂƉſƐ Ă ĞǆƟŶĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĞŶƚƌĞŐĂƌ Ğŵ ƋƵĂůƋƵĞƌ >ŽũĂ DK
Ž ĞƋƵŝƉĂŵĞŶƚŽ ĐĞĚŝĚŽ Ğŵ ƉĞƌĨĞŝƚŽ ĞƐƚĂĚŽ ĚĞ ĐŽŶƐĞƌǀĂĕĆŽ͕ ƐĂůǀŽ ĂƐ ĚĞƚĞƌŝŽƌĂĕƁĞƐ 6. BARRAMENTO DE COMUNICAÇÕES
ĚĞĐŽƌƌĞŶƚĞƐĚĂŶŽƌŵĂůĞĚŝůŝŐĞŶƚĞƵƟůŝǌĂĕĆŽĚŽŵĞƐŵŽ͘ 6.1.ŽŵĞǆĐĞĕĆŽĚŽƐĞƌǀŝĕŽĚĞǀŽǌĮǆĂŶĂŵŽĚĂůŝĚĂĚĞĚĞĂĐĞƐƐŽŝŶĚŝƌĞƚŽ͕ĂDKŐĂƌĂŶƚĞ
3.8. ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ͕ Ă DK ƌĞƐĞƌǀĂͲƐĞ Ž ĂŽĐůŝĞŶƚĞŽďĂƌƌĂŵĞŶƚŽĚŽĂĐĞƐƐŽĂƐĞƌǀŝĕŽƐĚĞǀĂůŽƌĂĐƌĞƐĐĞŶƚĂĚŽďĂƐĞĂĚŽƐŶŽĞŶǀŝŽ
ĚŝƌĞŝƚŽĚĞĨĂƚƵƌĂƌĂŽĐůŝĞŶƚĞƵŵĂŝŶĚĞŵŶŝǌĂĕĆŽĞƋƵŝǀĂůĞŶƚĞĂŽǀĂůŽƌĚŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽ ĚĞŵĂŝƐĚĞƵŵĂŵĞŶƐĂŐĞŵŽƵŶŽĞŶǀŝŽĚĞŵĞŶƐĂŐĞŶƐĚĞĨŽƌŵĂƉĞƌŝſĚŝĐĂŽƵĐŽŶƟŶƵĂĚĂ
ĞŶƚƌĞŐƵĞ͘ ĞĂƐĞƌǀŝĕŽƐƋƵĞƚĞŶŚĂŵĐŽŶƚĞƷĚŽĞƌſƟĐŽŽƵƐĞǆƵĂů͕ƐſƉŽĚĞŶĚŽŽŵĞƐŵŽƐĞƌĂƟǀĂĚŽ͕
3.9. ^ĞŵƉƌĞ ƋƵĞ͕ ƉŽƌ ŵŽƟǀŽ ĚĞ ĂǀĂƌŝĂ ŽƵ ŽƌĚĞŵ ƚĠĐŶŝĐĂ͕ ƐĞũĂ ŶĞĐĞƐƐĄƌŝŽ ƉƌŽĐĞĚĞƌ ă ŐĞŶĠƌŝĐĂ ŽƵ ƐĞůĞƟǀĂŵĞŶƚĞ͕ ŵĞĚŝĂŶƚĞ ŽƉĕĆŽ ĚŽ ĐůŝĞŶƚĞ ĂƐƐŝŶĂůĂĚĂ ŶŽ &ŽƌŵƵůĄƌŝŽ ŽƵ͕
ƐƵďƐƟƚƵŝĕĆŽĚĞĞƋƵŝƉĂŵĞŶƚŽĚĂƉƌŽƉƌŝĞĚĂĚĞĚĂDKŽƵăƌĞƉĂƌĂĕĆŽĚĞĞƋƵŝƉĂŵĞŶƚŽ ƉŽƐƚĞƌŝŽƌŵĞŶƚĞ͕ĂƉſƐƉĞĚŝĚŽǀĄůŝĚŽ͘
ƉƌŽƉƌŝĞĚĂĚĞ ĚŽ ĐůŝĞŶƚĞ͕ Ă DK ŶĆŽ ƐĞ ƌĞƐƉŽŶƐĂďŝůŝǌĂ ƉĞůŽƐ ĐŽŶƚĞƷĚŽƐ ƋƵĞ ĞƐƐĞ 6.2.DKďĂƌƌĂƌĄŽĐŽŶƐƵŵŽĚĞĐŽŵƵŶŝĐĂĕƁĞƐĚĞĚĂĚŽƐĞĨĞƚƵĂĚĂƐĞŵƌŽĂŵŝŶŐƋƵĂŶĚŽ
ĞƋƵŝƉĂŵĞŶƚŽƉŽƐƐĂƉŽƌǀĞŶƚƵƌĂĂƌŵĂǌĞŶĂƌ͕ŽƐƋƵĂŝƐƐĞƌĆŽƉĞƌŵĂŶĞŶƚĞŵĞŶƚĞĞůŝŵŝŶĂĚŽƐ͘ Ž ĐůŝĞŶƚĞ ĂƟŶŐŝƌ Ž ǀĂůŽƌ ůŝŵŝƚĞ ŵĞŶƐĂů ĚĞ Φ ϱϬ ;ƐĞŵ /sͿ͕ Ğŵ ĐŽŵƵŶŝĐĂĕƁĞƐ ĚĞŶƚƌŽ ĚĂ
3.10.DKŶĆŽĂƐƐƵŵĞƋƵĂŝƐƋƵĞƌƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞƐƉŽƌŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞĚŽƐĞƌǀŝĕŽ͕ hŶŝĆŽ ƵƌŽƉĞŝĂ͕ŽƵ ĨŽƌĂĚĞƐƚĂ͕ŶŽƐ ƚĞƌŵŽƐĚŽ͞ZĞŐƵůĂŵĞŶƚŽ;Ϳ Ŷ͘Ǒ ϱϯϭͬϮϬϭϮ͕ĚĞϭϯ
ƋƵĂůƋƵĞƌ ƋƵĞ ƐĞũĂ Ă ƐƵĂ ĚƵƌĂĕĆŽ͕ ĚĞǀŝĚĂ Ă ĨĂĐƚŽ ŝŵƉƵƚĄǀĞů ĂŽ ĐůŝĞŶƚĞ͕ ƚƌĂďĂůŚŽƐ ĚĞ ĚĞũƵŶŚŽ͟;͞ZĞŐƵůĂŵĞŶƚŽĚŽZŽĂŵŝŶŐ͟Ϳ͕ŽƵŽƵƚƌĂůĞŐŝƐůĂĕĆŽƋƵĞǀĞŶŚĂĂƐĞƌĂƉůŝĐĄǀĞů͘
ŵŽĚŝĮĐĂĕĆŽĚĂŝŶƐƚĂůĂĕĆŽŽƵĂǀĂƌŝĂŶŽĞƋƵŝƉĂŵĞŶƚŽĚŽƋƵĂůŶĆŽƐĞũĂƉƌŽƉƌŝĞƚĄƌŝĂ͘ ŽƚƌĄĨĞŐŽĚĞĚĂĚŽƐŐĞƌĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂtŝ&ŝŶĆŽƐĞƌĄĂƉůŝĐĂĚŽĞƐƚĞůŝŵŝƚĞ͘
6.3. K ĐůŝĞŶƚĞ ƉŽĚĞ ŽƉƚĂƌ ƉŽƌ ǀĂůŽƌ ůŝŵŝƚĞ ĚŝĨĞƌĞŶƚĞ ĚŽ ƌĞĨĞƌŝĚŽ ŶŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ
4. SUSPENSÃO DO SERVIÇO ŽƵ ŝŶĨŽƌŵĂƌ Ă DK͕ ĂƉſƐ ƌĞĐĞĕĆŽ ĚŽƐ ĂůĞƌƚĂƐ ĚĞ ďĂƌƌĂŵĞŶƚŽ͕ ƋƵĞ ƉƌĞƚĞŶĚĞ ĐŽŶƟŶƵĂƌ
4.1.ƉƌĞƐƚĂĕĆŽĚĞƋƵĂůƋƵĞƌƐĞƌǀŝĕŽĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐŶĆŽƉŽĚĞƐĞƌƐƵƐƉĞŶƐĂ Ă ƵƟůŝǌĂƌ ŽƐ ƐĞƌǀŝĕŽƐ ĚĞ ĚĂĚŽƐ ĚƵƌĂŶƚĞ ĞƐƐĞ ŵġƐ͘ K ĐůŝĞŶƚĞ ƉŽĚĞƌĄ͕ ĂŝŶĚĂ͕ Ă ƋƵĂůƋƵĞƌ
ƐĞŵƉƌĠͲĂǀŝƐŽĂĚĞƋƵĂĚŽ͕ƐĂůǀŽĐĂƐŽĨŽƌƚƵŝƚŽŽƵĚĞĨŽƌĕĂŵĂŝŽƌ͘ ŵŽŵĞŶƚŽ͕ĚĞƐŝƐƟƌĚĂŽƉĕĆŽĚĞĂůĞƌƚĂƐĞďĂƌƌĂŵĞŶƚŽƐŶĂƐƌĞĨĞƌŝĚĂƐĐŽŵƵŶŝĐĂĕƁĞƐ͘
4.2.DKƐƵƐƉĞŶĚĞŽďƌŝŐĂƚŽƌŝĂŵĞŶƚĞĂƉƌĞƐƚĂĕĆŽĚĞƋƵĂůƋƵĞƌƐĞƌǀŝĕŽĚĞĐŽŵƵŶŝĐĂĕƁĞƐ 6.4.DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĚĞĮŶŝƌƵŵǀĂůŽƌĚĞůŝŵŝƚĞŵĞŶƐĂůƉĂƌĂƌĞĂůŝǌĂĕĆŽĚĞ
ĞůĞƚƌſŶŝĐĂƐ Ğŵ ĐĂƐŽ ĚĞ ŶĆŽ ƉĂŐĂŵĞŶƚŽ ĚĂ;ƐͿ ƌĞƐƉĞƟǀĂ;ƐͿ ĨĂƚƵƌĂ;ƐͿ͕ ĂƉſƐ ƉƌĠͲĂǀŝƐŽ ƉŽƌ ĐŽŵƵŶŝĐĂĕƁĞƐĞŵZŽĂŵŝŶŐ͕ƉŽƌĐĂƌƚĆŽ͕ŽƋƵĂůĞƐƚĂƌĄƐĞŵƉƌĞĚŝƐƉŽŶşǀĞůĞŵŵĞŽ͘Ɖƚ͘
ĐĂƌƚĂ͕ĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽŽƵ^D^;ƐĞŵƉƌĞƋƵĞĞƐƚĞŵĞŝŽƐĞƌĞǀĞůĞĂĚĞƋƵĂĚŽăƚƌĂŶƐŵŝƐƐĆŽ ǀĞƌŝĮĐĂĕĆŽĞĂƉůŝĐĂĕĆŽĚĞƐƚĞůŝŵŝƚĞƉĞůĂDKƉŽĚĞƐĞƌĞĨĞƚƵĂĚĂĚĞĂĐŽƌĚŽĐŽŵǀĂůŽƌĞƐ
ĚĞƚŽĚŽŽĐŽŶƚĞƷĚŽĚĂĐŽŵƵŶŝĐĂĕĆŽͿƉĂƌĂŽƐĐŽŶƚĂĐƚŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůŽĐůŝĞŶƚĞ͕ĐŽŵ ĂƉƌŽǆŝŵĂĚŽƐĚĞƚƌĄĨĞŐŽƌĞĂůĚŽĐůŝĞŶƚĞĞŶĆŽŽǀĂůŽƌĞǆĂƚŽĚĂƐƐƵĂƐĐŽŵƵŶŝĐĂĕƁĞƐ͘ĂƐŽ
ƵŵĂĂŶƚĞĐĞĚġŶĐŝĂĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐ͕ƐĞŶĚŽŽĐůŝĞŶƚĞĂĚǀĞƌƟĚŽĚŽŵŽƟǀŽĚĂƐƵƐƉĞŶƐĆŽĞ ŽĐůŝĞŶƚĞĂƟŶũĂŽǀĂůŽƌĚĞůŝŵŝƚĞ͕ĂDKďĂƌƌĂƌĄŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐĂƚĠĂŽĮŶĂůĚŽŵġƐ
ĚŽƐŵĞŝŽƐĂŽƐĞƵĚŝƐƉŽƌƉĂƌĂĂĞǀŝƚĂƌĞƉĂƌĂŽƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͕ŽďƐĞƌǀĂŶĚŽͲ ƋƵĞĞƐƟǀĞƌĞŵĐƵƌƐŽ͘
CLIENTE
ƐĞ ŶĞƐƚĞ ƷůƟŵŽ ĐĂƐŽ͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ͕ Ž ƉƌĞǀŝƐƚŽ ŶĂ ŽŶĚŝĕĆŽ ϵ͕ ďĞŵ ĐŽŵŽ ƐŽďƌĞ Ă 6.5.WĂƌĂĞĨĞŝƚŽƐĚŽƉƌĞƐĞŶƚĞŽŶƚƌĂƚŽ͕ĞŶƚĞŶĚĞͲƐĞĐŽŵŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐŽƐĞƌǀŝĕŽ
ƌĞƐŽůƵĕĆŽĂƵƚŽŵĄƟĐĂĚŽŽŶƚƌĂƚŽ͕ŶŽƐƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϭϴ͘Ϯ͘͘ ƋƵĞ ƉĞƌŵŝƚĞ ĂŽ ĐůŝĞŶƚĞ Ă ƵƟůŝǌĂĕĆŽ ĚŽƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ƚĞƌŵŝŶĂŝƐ ŶŽ ĞƐƚƌĂŶŐĞŝƌŽ͕ ƉĂƌĂ
4.3.^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽƐŶƷŵĞƌŽƐϰ͘Ϯ͕͘ĞŵĐĂƐŽĚĞŶĆŽƉĂŐĂŵĞŶƚŽĚĞĨĂƚƵƌĂƐ͕Ă ƌĞĂůŝǌĂƌŽƵƌĞĐĞďĞƌĐŚĂŵĂĚĂƐĚĞǀŽǌ͕ĞŶǀŝĂƌŽƵƌĞĐĞďĞƌĚĂĚŽƐ;ŝŶĐůƵŝŶĚŽ^D^͕DD^Ğ
DKƉŽĚĞƐƵƐƉĞŶĚĞƌ͕ĚĞŝŵĞĚŝĂƚŽ͕ƚŽƚĂůŽƵƉĂƌĐŝĂůŵĞŶƚĞ͕ŽĂĐĞƐƐŽĂƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐ͕ ĂĐĞƐƐŽăŝŶƚĞƌŶĞƚͿŽƵƚĞƌĂĐĞƐƐŽĂŽƵƚƌĂƐĨƵŶĐŝŽŶĂůŝĚĂĚĞƐĂƐƐŽĐŝĂĚĂƐĂŽƐĞƌǀŝĕŽ͕ĐŽŶĨŽƌŵĞ
04.2020
ŽƵƐĞũĂ͕ŽĂĐĞƐƐŽĂƐĞƌǀŝĕŽƐŶĆŽĞŶƋƵĂĚƌĄǀĞŝƐŶŽąŵďŝƚŽĚŽƐƐĞƌǀŝĕŽƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐ ĐŽŶĚŝĕƁĞƐĐŽŶƐƚĂŶƚĞƐĚŽŶĞǆŽs/͘
ĞůĞƚƌſŶŝĐĂƐ͕ƚĂŝƐĐŽŵŽ͕ƐĞƌǀŝĕŽƐĚĞǀĂůŽƌĂĐƌĞƐĐĞŶƚĂĚŽ͕ĐŽŶƚĞƷĚŽƐĄƵĚŝŽĞǀşĚĞŽ͕ƐĞƌǀŝĕŽƐ 6.6.DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĂƉůŝĐĂƌďĂƌƌĂŵĞŶƚŽƐƉĂƌĂĚĞƚĞƌŵŝŶĂĚŽƐĚĞƐƟŶŽƐ͕Ğŵ
ŝŶƚĞƌĂƟǀŽƐĞŽƵƚƌŽƐĚĞŝĚġŶƟĐĂŶĂƚƵƌĞǌĂ͘ ĐĂƐŽĚĞƐŝƚƵĂĕĆŽĚĞĨƌĂƵĚĞ͘
4.4. ƉƌĞƐƚĂĕĆŽ ĚĞ Ƶŵ ƐĞƌǀŝĕŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ Ɛſ ƉŽĚĞ ƐĞƌ ƐƵƐƉĞŶƐĂ Ğŵ
7. CONSERVAÇÃO, REPARAÇÃO E CONFIGURAÇÃO
Mod.C/1002255
ĐĂƐŽĚĞĨĂůƚĂĚĞƉĂŐĂŵĞŶƚŽĚĞƵŵŽƵƚƌŽƐĞƌǀŝĕŽƐĞĞƐƚĞƐƐĞƌǀŝĕŽƐĨŽƌĞŵĨƵŶĐŝŽŶĂůŵĞŶƚĞ
ŝŶĚŝƐƐŽĐŝĄǀĞŝƐ͘ 7.1. DK ĂƐƐĞŐƵƌĂ Ă ĐŽŶƐĞƌǀĂĕĆŽ Ğ ƌĞƉĂƌĂĕĆŽ ĚĂƐ ŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐ Ğ ĚŽƐ ŵĂƚĞƌŝĂŝƐ Ğ
1
DKʹ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘ • Sede: Av. Fontes Pereira de Melo, n.º 40, 1069-300 Lisboa - Portugal meo.pt
ĞƋƵŝƉĂŵĞŶƚŽƐĚĞƐƵĂƉƌŽƉƌŝĞĚĂĚĞƵƟůŝǌĂĚŽƐŶĂƉƌĞƐƚĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿ͘ 12.1.KĐůŝĞŶƚĞƚĞŵĚŝƌĞŝƚŽĂƌĞĐĞďĞƌĨĂƚƵƌĂƐŶĆŽĚĞƚĂůŚĂĚĂƐ͕ďĞŵĐŽŵŽĂƌĞĐĞďĞƌ͕ƋƵĂŶĚŽ
7.2.^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽƐĞŐƵŝŶƚĞ͕ĂDKƉŽĚĞƵƟůŝǌĂƌŽƐĞƋƵŝƉĂŵĞŶƚŽƐ ƐŽůŝĐŝƚĂĚĂƐ͕ĨĂƚƵƌĂƐĐŽŵĂŝŶĨŽƌŵĂĕĆŽĂĚŝĐŝŽŶĂůĚĞĮŶŝĚĂƉĞůĂEKDĞͬŽƵ͕ĐŽŶƐŽĂŶƚĞ
ĚĞƐƵĂƉƌŽƉƌŝĞĚĂĚĞĂƐƐŽĐŝĂĚŽƐăƉƌĞƐƚĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿƉĂƌĂĂĐĞƐƐŽ͕ƉŽƌƚĞƌĐĞŝƌŽƐ͕ă ŽƐ ƐĞƌǀŝĕŽƐ ƋƵĞ ĐŽŶƚƌĂƚŽƵ͕ ĐŽŵ ĚĞƚĂůŚĞ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ;ĐŽŵ ĞǆĐĞĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ
/ŶƚĞƌŶĞƚ͕ĂƐƐĞŐƵƌĂŶĚŽĂĐŽŶƟŶƵŝĚĂĚĞĚĂƋƵĂůŝĚĂĚĞĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽĐŽŶƚƌĂƚĂĚŽ /ŶƚĞƌŶĞƚĞŵĂŶĚĂ>ĂƌŐĂ&ŝǆĂͿĞͬŽƵĚĞƚĂůŚĞĚŽƐĐŽŶƐƵŵŽƐĚĞǀŝĚĞŽĐůƵďĞ͘
ƉĞůŽĐůŝĞŶƚĞ͘ 12.2.DKŽďƌŝŐĂͲƐĞĂĞŵŝƟƌĂĨĂƚƵƌĂ;ƐͿƌĞůĂƟǀĂ;ƐͿĂŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿƉƌĞƐƚĂĚŽ;ƐͿĚĞĂĐŽƌĚŽ
7.3.KĐůŝĞŶƚĞƉŽĚĞŽƉŽƌͲƐĞăƵƟůŝǌĂĕĆŽĚŽƐŵĞŶĐŝŽŶĂĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐƉĂƌĂĂĐĞƐƐŽ͕ƉŽƌ ĐŽŵŽƉĞĚŝĚŽĞƐƉĞĐŝĮĐĂĚŽƉĞůŽĐůŝĞŶƚĞ͘
ƚĞƌĐĞŝƌŽƐ͕ă/ŶƚĞƌŶĞƚ͕ŵĞĚŝĂŶƚĞĐŽŵƵŶŝĐĂĕĆŽ͕ƉŽƌŵĞŝŽĂĚĞƋƵĂĚŽ͕ĚŝƌŝŐŝĚĂăDK͕ĐĂƐŽĞŵ 12.3.KĐůŝĞŶƚĞƚĞŵĂĨĂĐƵůĚĂĚĞĚĞƉĂŐĂƌĞŽďƚĞƌƋƵŝƚĂĕĆŽĚĞĂƉĞŶĂƐƉĂƌƚĞĚŽƐƐĞƌǀŝĕŽƐ
ƋƵĞĂDKůŚĞǀĞĚĂƌĄŽĂĐĞƐƐŽĂĞƋƵŝƉĂŵĞŶƚŽƐƋƵĞĚŝƐƉŽŶŝďŝůŝǌĞŵĞƐƐĂĨƵŶĐŝŽŶĂůŝĚĂĚĞ͘ ĐŽŶƐƚĂŶƚĞƐĚĂĨĂƚƵƌĂ͕ĞǆĐĞƚŽƐĞŽƐƐĞƌǀŝĕŽƐĨŽƌĞŵĨƵŶĐŝŽŶĂůŵĞŶƚĞŝŶĚŝƐƐŽĐŝĄǀĞŝƐ͘
7.4.^ĞŵƉƌĞƋƵĞ͕ƉĂƌĂĞĨĞŝƚŽƐĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽϭ͕ƐĞũĂŝŶĚŝƐƉĞŶƐĄǀĞůĂĐĞĚĞƌĂŽůŽĐĂů 12.4.KƉƌĞĕŽĚĂŵĞŶƐĂůŝĚĂĚĞ͕ƋƵĂŶĚŽĂƉůŝĐĄǀĞů͕ĠĚĞǀŝĚŽĂƉĂƌƟƌĚĂĚĂƚĂĚŽŝŶşĐŝŽĚĂ
ĚĞŝŶƐƚĂůĂĕĆŽ͕ĂDKĂĐŽƌĚĂƌĄĐŽŵŽĐůŝĞŶƚĞĂĚĂƚĂĞƉĞƌşŽĚŽĚĞƚĞŵƉŽĞŵƋƵĞƉƌŽĐĞĚĞƌĄ ƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͘EŽŵġƐĞŵƋƵĞŽĐŽƌƌĞŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽ^ĞƌǀŝĕŽ͕ŽƉƌĞĕŽĚĂ
ĂŽĂƚŽĚĞĐŽŶƐĞƌǀĂĕĆŽŽƵƌĞƉĂƌĂĕĆŽ͘ ŵĞŶƐĂůŝĚĂĚĞ͕ƋƵĂŶĚŽĂƉůŝĐĄǀĞů͕ĐŽƌƌĞƐƉŽŶĚĞƌĄĂŽǀĂůŽƌƚŽƚĂůĚĂŵĞŶƐĂůŝĚĂĚĞĚŽ^ĞƌǀŝĕŽ͘
7.5. K ĐůŝĞŶƚĞ͕ ĚĞƐĚĞ ƋƵĞ ŶŽƟĮĐĂĚŽ ĚĂ ĚĞƐůŽĐĂĕĆŽ ƉƌĞǀŝƐƚĂ Ğ ĂĐŽƌĚĂĚĂ͕ Ġ ŽďƌŝŐĂĚŽ
Ă ƉĞƌŵŝƟƌ Ž ĂĐĞƐƐŽ ĚĂ DK͕ Ă Įŵ ĚĞ ĂƐƐĞŐƵƌĂƌ Ă ĐŽŶƐĞƌǀĂĕĆŽ Ğ ƌĞƉĂƌĂĕĆŽ ĚĂƐ 13. MODO E PRAZO DE PAGAMENTO
ŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐ͕ŵĂƚĞƌŝĂŝƐĞŽƵĞƋƵŝƉĂŵĞŶƚŽƐ͘ 13.1. KĐůŝĞŶƚĞŽďƌŝŐĂͲƐĞĂƉƌŽĐĞĚĞƌăůŝƋƵŝĚĂĕĆŽĚĂƐĨĂƚƵƌĂƐŶŽƉƌĂǌŽĞĚĞĂĐŽƌĚŽĐŽŵĂƐ
7.6. ^ĞŵƉƌĞƋƵĞƐĞƌĞǀĞůĞĐŽŶǀĞŶŝĞŶƚĞŽƟŵŝǌĂƌĂĞǆƉĞƌŝġŶĐŝĂĚĞŶĂǀĞŐĂĕĆŽĞŵĞůŚŽƌĂƌ ŵŽĚĂůŝĚĂĚĞƐŶĞůĂƐŝŶĚŝĐĂĚĂƐ͘
ĂƐĐŽŶĚŝĕƁĞƐĚĞĐŽŶĞĐƟǀŝĚĂĚĞŽƵŽƉĞƌĂĕƁĞƐĚĞŵĂŶƵƚĞŶĕĆŽ͕ĂDKƉŽĚĞƌĄƌĞĨŽƌŵƵůĂƌ 13.2. KƉƌĞĕŽĚĂŝŶƐƚĂůĂĕĆŽŽƵĂƟǀĂĕĆŽĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿŽƵĚĞĐŽŵƉƌĂĚĞĞƋƵŝƉĂŵĞŶƚŽ͕
ƌĞŵŽƚĂŵĞŶƚĞĂƐƌĞƐƉĞƟǀĂƐĐŽŶĮŐƵƌĂĕƁĞƐƚĠĐŶŝĐĂƐ͘ ƋƵĂŶĚŽĚĞǀŝĚŽ͕ƐĞƌĄĞŵƌĞŐƌĂŝŶĐůƵşĚŽŶĂƉƌŝŵĞŝƌĂĨĂƚƵƌĂĂĞŶǀŝĂƌĂŽĐůŝĞŶƚĞƌĞůĂƟǀĂĂŽ
7.7.DKŶĆŽƉŽĚĞƐĞƌƌĞƐƉŽŶƐĂďŝůŝǌĂĚĂƉŽƌĚĂŶŽƐŽƵŵĂƵĨƵŶĐŝŽŶĂŵĞŶƚŽĚŽƐƐĞƌǀŝĕŽƐ ƐĞƌǀŝĕŽĞŵĐĂƵƐĂ͘
ƌĞƐƵůƚĂŶƚĞƐ ĚĞ ĂǀĂƌŝĂƐ ŽƵ ĨĂůƚĂ ĚĞ ĐŽŶƐĞƌǀĂĕĆŽ Ğ ŽƵ ƌĞƉĂƌĂĕĆŽ ĚĂƐ ŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐ ĚĞ 13.3.^ŽďƌĞŽƐǀĂůŽƌĞƐĞŵĚĠďŝƚŽŶĆŽůŝƋƵŝĚĂĚŽƐƉŽŶƚƵĂůŵĞŶƚĞŝŶĐŝĚĞŵũƵƌŽƐĚĞŵŽƌĂă
ĐŽŵƵŶŝĐĂĕĆŽĞĞƋƵŝƉĂŵĞŶƚŽ͕ƐĞĂƐŝŶƚĞƌǀĞŶĕƁĞƐĚĞƐƟŶĂĚĂƐăĐŽŶƐĞƌǀĂĕĆŽĞŽƵƌĞƉĂƌĂĕĆŽ ƚĂǆĂůĞŐĂůĞŵǀŝŐŽƌ͕ŶŽƐƚĞƌŵŽƐĚŽĂƌƚ͘ϭϬϮǑΑϯĚŽſĚŝŐŽŽŵĞƌĐŝĂů͘
ŶĆŽ ĨŽƌĞŵ ĞĨĞƚƵĂĚĂƐ ƉŽƌ ĐĂƵƐĂ ŝŵƉƵƚĄǀĞů ĂŽ ĐůŝĞŶƚĞ͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ ƋƵĂŶĚŽ ŶĆŽ ĨŽƌ
ƉŽƐƐşǀĞůŽĂĐĞƐƐŽăƐƐƵĂƐŝŶƐƚĂůĂĕƁĞƐ͘ 14. RESPONSABILIDADE
7.8. ^ĞŵƉƌĞ ƋƵĞ Ă DK ƌĞĂůŝǌĂƌ ƵŵĂ ŝŶƚĞƌǀĞŶĕĆŽ ŶŽ ĐůŝĞŶƚĞ ĚĞƐƟŶĂĚĂ ă ĐŽŶƐĞƌǀĂĕĆŽ 14.1.DKŶĆŽĠƌĞƐƉŽŶƐĄǀĞůƉĞůŽƐƉƌĞũƵşǌŽƐŽƵĚĂŶŽƐĚĞĐŽƌƌĞŶƚĞƐĚŽŝŶĐƵŵƉƌŝŵĞŶƚŽ
ŽƵƌĞƉĂƌĂĕĆŽŵŽƟǀĂĚĂƉŽƌĂǀĂƌŝĂŽƵĨĂůŚĂŶŽĨƵŶĐŝŽŶĂŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͕ŽƐĐƵƐƚŽƐĚĂ ŽƵĐƵŵƉƌŝŵĞŶƚŽĚĞĨĞŝƚƵŽƐŽĚĞŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐƋƵĂŶĚŽƚĂůŶĆŽůŚĞƐĞũĂŝŵƉƵƚĄǀĞůĂ
ŝŶƚĞƌǀĞŶĕĆŽ͕ ŝŶĐůƵŝŶĚŽ ĚĞƐůŽĐĂĕĆŽ;ƁĞƐͿ͕ ƐĞƌĆŽ ƐƵƉŽƌƚĂĚŽƐ ƉĞůŽ ĐůŝĞŶƚĞ ƋƵĂŶĚŽ Ă ĂǀĂƌŝĂ ơƚƵůŽĚĞĚŽůŽŽƵĐƵůƉĂŐƌĂǀĞ͕ŶĆŽƐĞƌĞƐƉŽŶƐĂďŝůŝǌĂŶĚŽĚĞƐŝŐŶĂĚĂŵĞŶƚĞƉŽƌ͗
ůŚĞƐĞũĂĚŝƌĞƚĂŽƵŝŶĚŝƌĞƚĂŵĞŶƚĞŝŵƉƵƚĄǀĞů͕ŽƵĂŽƐƵƟůŝǌĂĚŽƌĞƐĚŽƐĞƌǀŝĕŽ͕ĞŶĆŽƉŽƐƐĂ (i)ĚĂŶŽƐĐĂƵƐĂĚŽƐƉŽƌĐƵůƉĂĚŽĐůŝĞŶƚĞ͕ĚĞŽƵƚƌŽƐƵƟůŝǌĂĚŽƌĞƐĚŽƐĞƌǀŝĕŽŽƵĚĞƋƵĂŝƐƋƵĞƌ
ĐŽŶƐŝĚĞƌĂƌͲƐĞĐŽŶƐĞƋƵġŶĐŝĂĚĞƵŵĂƵƟůŝǌĂĕĆŽůşĐŝƚĂ͕ŶŽƌŵĂůĞĚŝůŝŐĞŶƚĞĚŽƐĞƌǀŝĕŽĞŽƵ ƚĞƌĐĞŝƌŽƐƋƵĞŶĆŽĞƐƚĞũĂŵĂŽƐĞƌǀŝĕŽĚĂDK͕ŽƵ
ĞƋƵŝƉĂŵĞŶƚŽ͘ KƐ ĐƵƐƚŽƐ ĚĂƐ ŝŶƚĞƌǀĞŶĕƁĞƐ ŵŽƟǀĂĚĂƐ ƉŽƌ ĂǀĂƌŝĂƐ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƋƵĞ (ii)ŝŶĐƵŵƉƌŝŵĞŶƚŽŽƵĐƵŵƉƌŝŵĞŶƚŽĚĞĨĞŝƚƵŽƐŽĚĞŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐƋƵĞƌĞƐƵůƚĞĚŽ
ƐĞũĂƉƌŽƉƌŝĞĚĂĚĞĚŽĐůŝĞŶƚĞƐĞƌĆŽƐĞŵƉƌĞƐƵƉŽƌƚĂĚĂƐƉŽƌĞƐƚĞ͕ĞǆĐĞƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽ ĐƵŵƉƌŝŵĞŶƚŽĚĞĚĞĐŝƐƁĞƐũƵĚŝĐŝĂŝƐŽƵĚĞĂƵƚŽƌŝĚĂĚĞƐĂĚŵŝŶŝƐƚƌĂƟǀĂƐ͕ŽƵ
ĚĞŐĂƌĂŶƟĂĚŽĞƋƵŝƉĂŵĞŶƚŽĞĚĞƐĚĞƋƵĞĂƐŝŶƚĞƌǀĞŶĕƁĞƐƌĞĂůŝǌĂĚĂƐĞƐƚĞũĂŵĂďƌĂŶŐŝĚĂƐ (iii) ŝŶĐƵŵƉƌŝŵĞŶƚŽ ŽƵ ĐƵŵƉƌŝŵĞŶƚŽ ĚĞĨĞŝƚƵŽƐŽ ĚĞ ŽďƌŝŐĂĕƁĞƐ ĐŽŶƚƌĂƚƵĂŝƐ ƋƵĞ ƌĞƐƵůƚĞ
ƉĞůĂƐĐŽŶĚŝĕƁĞƐĚĂŐĂƌĂŶƟĂĚŽĞƋƵŝƉĂŵĞŶƚŽ͘ ĚĂŽĐŽƌƌġŶĐŝĂĚĞƐŝƚƵĂĕƁĞƐĚĞĨŽƌĕĂŵĂŝŽƌ͕ŽƵƐĞũĂ͕ƐŝƚƵĂĕƁĞƐĚĞŶĂƚƵƌĞǌĂĞǆƚƌĂŽƌĚŝŶĄƌŝĂ
ŽƵŝŵƉƌĞǀŝƐşǀĞů͕ĞǆƚĞƌŝŽƌĞƐăDKĞƋƵĞƉĞůĂŵĞƐŵĂŶĆŽƉŽƐƐĂŵƐĞƌĐŽŶƚƌŽůĂĚĂƐĞƋƵĞ
8. SERVIÇO DE ATENDIMENTO PERMANENTE ŝŵƉĞĕĂŵŽƵƉƌĞũƵĚŝƋƵĞŵŽĐƵŵƉƌŝŵĞŶƚŽĚĂƐŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐ͘
ŵĐĂƐŽĚĞĂǀĂƌŝĂĚĞǀĞŽĐůŝĞŶƚĞŝŶĨŽƌŵĂƌ͕ĚĞŝŵĞĚŝĂƚŽ͕ĂDK͕ĂƋƵĂůĂƐƐĞŐƵƌĂĂŽĐůŝĞŶƚĞ͕ 14.2.DKŐĂƌĂŶƚĞƋƵĞĂƐƌĞĚĞƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐƵƟůŝǌĂĚĂƐƉĂƌĂĂƉƌĞƐƚĂĕĆŽ
ƉĂƌĂ ƉĂƌƟĐŝƉĂĕĆŽ ĚĞ ĂǀĂƌŝĂƐ ŶŽƐ ƐĞƌǀŝĕŽƐ͕ Ƶŵ ƐĞƌǀŝĕŽ ĚĞ ĂƚĞŶĚŝŵĞŶƚŽ ƉĞƌŵĂŶĞŶƚĞ͕ ĚŽƐƐĞƌǀŝĕŽƐĐƵŵƉƌĞŵŽƐƌĞƋƵŝƐŝƚŽƐŶĞĐĞƐƐĄƌŝŽƐĞĂĚĞƋƵĂĚŽƐăƐĞŐƵƌĂŶĕĂĚĂƉƌĞƐƚĂĕĆŽ
ĂƚƌĂǀĠƐĚŽƐĐŽŶƚĂĐƚŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐĞŵĂůƟĐĞ͘Ɖƚ͘ ĚŽƐŵĞƐŵŽƐĞĚĂƉƌſƉƌŝĂƌĞĚĞ͕ŶĆŽƉŽĚĞŶĚŽ͕ŶŽĞŶƚĂŶƚŽ͕ŐĂƌĂŶƟƌĂƐƵĂŝŶǀŝŽůĂďŝůŝĚĂĚĞ
ƉŽƌƚĞƌĐĞŝƌŽƐŶĆŽĂƵƚŽƌŝǌĂĚŽƐ͘ĂƐŽĂDKĐŽŶĐĞďĂƐŽůƵĕƁĞƐƚĠĐŶŝĐĂƐƋƵĞƐĞĚĞƐƟŶĞŵ
9. GARANTIAS E ADIANTAMENTOS Ă ĞǀŝƚĂƌ Ž ƌŝƐĐŽ ĚĞ ŝŶǀŝŽůĂďŝůŝĚĂĚĞ͕ ĚĂƌĄ ĚŝƐƐŽ ĐŽŶŚĞĐŝŵĞŶƚŽ ĂŽ ĐůŝĞŶƚĞ͕ ŝŶĨŽƌŵĂŶĚŽͲŽ
9.1.DKƉŽĚĞĞǆŝŐŝƌĂƉƌĞƐƚĂĕĆŽĚĞŐĂƌĂŶƟĂƐŽƵƐĞƵƌĞĨŽƌĕŽĐĂƐŽ͕ŶĂƐĞƋƵġŶĐŝĂĚĞ ŝŐƵĂůŵĞŶƚĞĚŽƐĐƵƐƚŽƐƉƌŽǀĄǀĞŝƐĚĂƐŵĞƐŵĂƐ͘
ƐƵƐƉĞŶƐĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞĐŽƌƌĞŶƚĞ ĚŽ ŶĆŽ ƉĂŐĂŵĞŶƚŽ͕ ƉĞůŽ ĐůŝĞŶƚĞ͕ ĚĂ;ƐͿ ƌĞƐƉĞƟǀĂ;ƐͿ
ĨĂƚƵƌĂ;ƐͿ͕ŽĐŽƌƌĂƵŵƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚŽƐĞƌǀŝĕŽƐĞŵƋƵĞŽǀĂůŽƌĞŵĚşǀŝĚĂƐĞĞŶĐŽŶƚƌĞ 15. DESMONTAGEM
ƌĞŐƵůĂƌŝǌĂĚŽ͕ƐĞŶĚŽŽǀĂůŽƌĚĂŐĂƌĂŶƟĂĮǆĂĚŽƉĞůĂEKD͘ 15.1.EŽƉƌĂǌŽĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐĂƉſƐĂĞǆƟŶĕĆŽĚŽƐĞƌǀŝĕŽŽĐůŝĞŶƚĞŽďƌŝŐĂͲƐĞĂĞŶƚƌĞŐĂƌ
9.2. EĆŽ ƐĞƌĄ ĞǆŝŐŝĚĂ Ă ƉƌĞƐƚĂĕĆŽ ĚĂ ŐĂƌĂŶƟĂ ƌĞĨĞƌŝĚĂ ŶŽ ŶƷŵĞƌŽ ϭ ĚĞƐƚĂ ŽŶĚŝĕĆŽ͕ Ğŵ ƋƵĂůƋƵĞƌ ůŽũĂ ĚĂ DK Ž ĞƋƵŝƉĂŵĞŶƚŽ ĚĂ ƉƌŽƉƌŝĞĚĂĚĞ ĚĂ DK Ğŵ ƉĞƌĨĞŝƚŽ ĞƐƚĂĚŽ
ŽƵ ƐĞƌĄ ƌĞƐƟƚƵşĚĂ Ă ŐĂƌĂŶƟĂ ƉƌĞƐƚĂĚĂ ƉĞůŽ ĐůŝĞŶƚĞ͕ ƐĞ͕ ƌĞŐƵůĂƌŝǌĂĚĂ Ă ĚşǀŝĚĂ ŽďũĞƚŽ ĚŽ ĚĞ ĐŽŶƐĞƌǀĂĕĆŽ͕ ƐĂůǀŽ ĂƐ ĚĞƚĞƌŝŽƌĂĕƁĞƐ ĚĞĐŽƌƌĞŶƚĞƐ ĚĂ ŶŽƌŵĂů ĞĚŝůŝŐĞŶƚĞ ƵƟůŝǌĂĕĆŽ ĚŽ
ŝŶĐƵŵƉƌŝŵĞŶƚŽ͕ Ž ĐůŝĞŶƚĞ ŽƉƚĂƌ ƉĞůŽ ^ŝƐƚĞŵĂ ĚĞ ĠďŝƚŽ ŝƌĞƚŽ ;Η^ΗͿ ĐŽŵŽ ĨŽƌŵĂ ĚĞ ŵĞƐŵŽ͘
ƉĂŐĂŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͘ 15.2. ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ Ă DK ƌĞƐĞƌǀĂͲƐĞ Ž
9.3.ƐŐĂƌĂŶƟĂƐƉƌĞǀŝƐƚĂƐŶĞƐƚĂŽŶĚŝĕĆŽ͕ďĞŵĐŽŵŽŽƐƌĞƐƉĞƟǀŽƐƌĞĨŽƌĕŽƐ͕ƉŽĚĞŵƐĞƌ ĚŝƌĞŝƚŽĚĞĨĂƚƵƌĂƌĂŽĐůŝĞŶƚĞƵŵĂŝŶĚĞŵŶŝǌĂĕĆŽĞƋƵŝǀĂůĞŶƚĞĂŽǀĂůŽƌĚŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽ
ƉƌĞƐƚĂĚŽƐĞŵŶƵŵĞƌĄƌŝŽ͕ĐŚĞƋƵĞ͕ƚƌĂŶƐĨĞƌġŶĐŝĂĞůĞƚƌſŶŝĐĂ͕ŐĂƌĂŶƟĂďĂŶĐĄƌŝĂŽƵƐĞŐƵƌŽ ĞŶƚƌĞŐƵĞŽƵĚĂŶŝĮĐĂĚŽ͘
ĐĂƵĕĆŽ͘EŽƉƌĂǌŽŵĄǆŝŵŽĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐĂĐŽŶƚĂƌĚĂĚĂƚĂĚĞĞǆƟŶĕĆŽĚŽƐĞƌǀŝĕŽ͕Ğ
ĐĂƐŽ Ă ŐĂƌĂŶƟĂ ĂŝŶĚĂ ŶĆŽ ƚĞŶŚĂ ƐŝĚŽ ůŝďĞƌƚĂĚĂ ƉŽƌ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌĞŵ ǀĞƌŝĮĐĂĚŽƐ ŽƐ 16. COMUNICAÇÕES E CITAÇÕES/NOTIFICAÇÕES JUDICIAIS
ƉƌĞƐƐƵƉŽƐƚŽƐ ƉƌĞǀŝƐƚŽƐ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ͕ Ă DK ƌĞƐƟƚƵŝƌĄ ĂŽ ĐůŝĞŶƚĞ Ž ǀĂůŽƌ ĚĂ 16.1. dŽĚĂƐ ĂƐ ĐŽŵƵŶŝĐĂĕƁĞƐ ĚĂ DK ĂŽ ĐůŝĞŶƚĞ ƉŽĚĞƌĆŽ ƐĞƌ ĞĨĞƚƵĂĚĂƐ ƉŽƌ ƋƵĂůƋƵĞƌ
ŐĂƌĂŶƟĂƉƌĞƐƚĂĚĂ͕ĚĞĚƵǌŝĚŽĚŽƐŵŽŶƚĂŶƚĞƐĞǀĞŶƚƵĂůŵĞŶƚĞĞŵĚşǀŝĚĂ͘ ŵĞŝŽ ŽƵ ĐŽŶƚĂĐƚŽ ĨĂĐƵůƚĂĚŽ ƉŽƌ ĞƐƚĞ ă DK͕ ƚĂŝƐ ĐŽŵŽ͕ ĞŶĚĞƌĞĕŽ ƉŽƐƚĂů͕ ĞŶĚĞƌĞĕŽ ĚĞ
9.4. DK ƉŽĚĞƌĄ͕ Ğŵ ĂůƚĞƌŶĂƟǀĂ ŽƵ ĐƵŵƵůĂƟǀĂŵĞŶƚĞ ĐŽŵ Ž ĚŝƐƉŽƐƚŽ ŶŽƐ ŶƷŵĞƌŽƐ ĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ƐŝƐƚĞŵĂĂƵƚŽŵĄƟĐŽĚĞĚŝĨƵƐĆŽĚĞŵĞŶƐĂŐĞŶƐǀŽĐĂŝƐĞ^D^;ƐĞŵƉƌĞ
ĂŶƚĞƌŝŽƌĞƐ͕ĚĞĮŶŝƌůŝŵŝƚĞƐĚĞĐŽŶƐƵŵŽŐĞŶĠƌŝĐŽƐŽƵĞƐƉĞĐşĮĐŽƐăƐĐŽŵƵŶŝĐĂĕƁĞƐĂƌĞĂůŝǌĂƌ ƋƵĞĞƐƚĞŵĞŝŽƐĞƌĞǀĞůĞĂĚĞƋƵĂĚŽăƚƌĂŶƐŵŝƐƐĆŽĚĞƚŽĚŽŽĐŽŶƚĞƷĚŽĚĂĐŽŵƵŶŝĐĂĕĆŽͿ͕Ğ͕
ƉĞůŽĐůŝĞŶƚĞŽƵŶŽąŵďŝƚŽĚĂƵƟůŝǌĂĕĆŽĚĞƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐ͕ƋƵĞůŚĞƐĆŽĐŽŵƵŶŝĐĂĚŽƐ ĐŽŵƉůĞŵĞŶƚĂƌŵĞŶƚĞĞƋƵĂŶĚŽĂƉůŝĐĄǀĞů͕ĂƚƌĂǀĠƐĚŽĞĐƌĆĚŽĞƋƵŝƉĂŵĞŶƚŽƵƟůŝǌĂĚŽƉĞůŽ
ŶŽŵŽŵĞŶƚŽĚĂĂĚĞƐĆŽŽƵŶŽĚĞĐƵƌƐŽĚŽĐŽŶƚƌĂƚŽ͕ĂƚƌĂǀĠƐĚĞƵŵĚŽƐŵĞŝŽƐƉƌĞǀŝƐƚŽƐŶĂ ĐůŝĞŶƚĞ͘
ŽŶĚŝĕĆŽϭϲ͕ĐĂƐŽĞŵƋƵĞĠĂƉůŝĐĄǀĞůŽĚŝƐƉŽƐƚŽŶĂŽŶĚŝĕĆŽϮϬ͘KƐŵĞŶĐŝŽŶĂĚŽƐůŝŵŝƚĞƐ 16.2. ĂƐŽ Ž ĐůŝĞŶƚĞ ƉƌĞƚĞŶĚĂ ĐŽŶƚĂĐƚĂƌ Ă DK͕ ƉŽĚĞƌĄ ĨĂǌġͲůŽ ƉĂƌĂ ŽƐ ĐŽŶƚĂĐƚŽƐ
ƉŽĚĞŵƐĞƌĐŽŶƐƵůƚĂĚŽƐĞŵŵĞŽ͘Ɖƚ͘ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐĞŵĂůƟĐĞ͘ƉƚĞĂƚƌĂǀĠƐĚŽŵĞŽ͘ƉƚĐĂƐŽƐĞũĂƵŵƵƟůŝǌĂĚŽƌƌĞŐŝƐƚĂĚŽ͘
9.5.ĂƐŽŽĐůŝĞŶƚĞĂƟŶũĂŽƐĞƵůŝŵŝƚĞĚĞĐŽŶƐƵŵŽ͕ĂDKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞůŚĞĞǆŝŐŝƌ͗ 16.3. Ɛ ĐŝƚĂĕƁĞƐ Ğ ŶŽƟĮĐĂĕƁĞƐ ũƵĚŝĐŝĂŝƐ ĂŽ ĐůŝĞŶƚĞ͕ ƐĞƌĆŽ ƌĞĂůŝǌĂĚĂƐ ƉĂƌĂ Ž ĚŽŵŝĐşůŝŽ
a)ŽƉĂŐĂŵĞŶƚŽĂŶƚĞĐŝƉĂĚŽĚŽǀĂůŽƌĐŽƌƌĞƐƉŽŶĚĞŶƚĞĂŽƐĐŽŶƐƵŵŽƐũĄĞĨĞƚƵĂĚŽƐ͖ĞͬŽƵ ĐŽŶǀĞŶĐŝŽŶĂĚŽ͕ ƉĂƌĂ Ž ĞĨĞŝƚŽ͕ ŶŽ &ŽƌŵƵůĄƌŝŽ͕ ŽďƌŝŐĂŶĚŽͲƐĞ Ž ĐůŝĞŶƚĞ Ă ĐŽŵƵŶŝĐĂƌ͕ ƉŽƌ
b)ĂĂĚĞƐĆŽăŵŽĚĂůŝĚĂĚĞĚĞƉĂŐĂŵĞŶƚŽƉŽƌ^͘ ĞƐĐƌŝƚŽ͕ăDK͕ĂĂůƚĞƌĂĕĆŽĚŽŵĞƐŵŽ͘
9.6. ĂƐŽ Ž ĐůŝĞŶƚĞ ŶĆŽ ĂĚŝƌĂ ĂŽ ^͕ ŶŽƐ ƚĞƌŵŽƐ ĚĂ ĂůşŶĞĂ ďͿ ĚŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ͕ Ă
DK ƌĞƐĞƌǀĂͲƐĞ Ž ĚŝƌĞŝƚŽ ĚĞ ƐƵƐƉĞŶĚĞƌ͕ ŵĞĚŝĂŶƚĞ ƉƌĠͲĂǀŝƐŽ ĂĚĞƋƵĂĚŽ͕ Ž ĂĐĞƐƐŽ ăƐ 17. DADOS PESSOAIS E OUTRAS INFORMAÇÕES
ĐŽŵƵŶŝĐĂĕƁĞƐŽƵĂŽƐƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐĞŵĐĂƵƐĂ͘ 1.KƐĚĂĚŽƐƉĞƐƐŽĂŝƐŝĚĞŶƟĮĐĂĚŽƐŶŽ&ŽƌŵƵůĄƌŝŽĐŽŵŽƐĞŶĚŽĚĞĨŽƌŶĞĐŝŵĞŶƚŽŽďƌŝŐĂƚſƌŝŽ͕
9.7.ŵĐĂƐŽĚĞƐƵƐƉĞŶƐĆŽŶŽƐƚĞƌŵŽƐĚŽŶƷŵĞƌŽϵ͘ϲ͘ĂŶƚĞƌŝŽƌ͕ŽƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚŽ ƐĆŽŝŶĚŝƐƉĞŶƐĄǀĞŝƐăƉƌĞƐƚĂĕĆŽĚŽƐƐĞƌǀŝĕŽƐƉĞůĂDK͘EŽƐƚĞƌŵŽƐƉƌĞǀŝƐƚŽƐŶŽƌĞĨĞƌŝĚŽ
ĂĐĞƐƐŽăƐĐŽŵƵŶŝĐĂĕƁĞƐŽƵĂŽƐƐĞƌǀŝĕŽƐĞƐƉĞĐşĮĐŽƐĞŵĐĂƵƐĂŽĐŽƌƌĞŶŽƉƌĂǌŽĚĞϮ;ĚŽŝƐͿ &ŽƌŵƵůĄƌŝŽ͕ŽƐĚĂĚŽƐƉĞƐƐŽĂŝƐĐŽŶƐƚĂŶƚĞƐĚŽŵĞƐŵŽŽƵĨŽƌŶĞĐŝĚŽƐƉŽƐƚĞƌŝŽƌŵĞŶƚĞƉĞůŽ
ĚŝĂƐƷƚĞŝƐĂĐŽŶƚĂƌĚĂĚĂƚĂĚĞĂĚĞƐĆŽ͕ƉĞůŽĐůŝĞŶƚĞ͕ĂŽ^ŽƵĂƉſƐŽƉĂŐĂŵĞŶƚŽŝŶƚĞŐƌĂů ůŝĞŶƚĞ͕ Ğŵ ĐŽŶĨŽƌŵŝĚĂĚĞ ĐŽŵ Ž ĚŝƐƉŽƐƚŽ ŶĂ ůĞŐŝƐůĂĕĆŽ ĂƉůŝĐĄǀĞů͕ ƐĞƌĆŽ ƉƌŽĐĞƐƐĂĚŽƐ Ğ
ĚŽƐǀĂůŽƌĞƐĐŽƌƌĞƐƉŽŶĚĞŶƚĞƐĂŽƐĐŽŶƐƵŵŽƐĞĨĞƚƵĂĚŽƐ͕ĐŽŶƐŽĂŶƚĞŽĐĂƐŽ͘ ĂƌŵĂǌĞŶĂĚŽƐ ŝŶĨŽƌŵĂƟĐĂŵĞŶƚĞ͕ ĚĞƐƟŶĂŶĚŽͲƐĞ Ă ƐĞƌĞŵ ƚƌĂƚĂĚŽƐ ƉĞůĂ DK ŶŽ ąŵďŝƚŽ
ĚĂ ƌĞůĂĕĆŽ ĐŽŶƚƌĂƚƵĂů ĐŽŵ Ž ůŝĞŶƚĞ Ğ͕ ĂŝŶĚĂ͕ Ğŵ ĐĂƐŽ ĚĞ ĂƵƚŽƌŝǌĂĕĆŽ ĚŽ ůŝĞŶƚĞ͕ ŶŽƐ
10. INSCRIÇÃO EM BASE DE DADOS PARTILHADA ƚĞƌŵŽƐ ƉƌĞǀŝƐƚŽƐ Ğŵ ϰ͕ ƉĂƌĂ ĞĨĞŝƚŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĚĞ ŵĂƌŬĞƟŶŐ Ğ ĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ
10.1. ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚĂ ŽďƌŝŐĂĕĆŽ ĚĞ ƉĂŐĂŵĞŶƚŽ ĚĞ ĨĂƚƵƌĂƐ ƌĞůĂƟǀĂƐ ă ĚĞƐĞƌǀŝĕŽƐĞŽƵƉƌŽĚƵƚŽƐ͕ŝŶĐůƵŝŶĚŽƉŽƌŵĞŝŽƐƋƵĞƉĞƌŵŝƚĂŵĂƌĞĐĞĕĆŽĚĞŵĞŶƐĂŐĞŶƐ
ƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐ͕ĂDKŝŶĨŽƌŵĂŽĐůŝĞŶƚĞĚĞƋƵĞ͗ ŝŶĚĞƉĞŶĚĞŶƚĞŵĞŶƚĞĚĂŝŶƚĞƌǀĞŶĕĆŽĚŽƐĚĞƐƟŶĂƚĄƌŝŽƐ͕ĚĂDKĞĚĞĞŶƟĚĂĚĞƐĚŽ'ƌƵƉŽ
a)ŽƐƐĞƵƐĚĂĚŽƐƉĞƐƐŽĂŝƐƉŽĚĞŵƐĞƌŝŶĐůƵşĚŽƐĞŵďĂƐĞĚĞĚĂĚŽƐƉĂƌƟůŚĂĚĂ͕ĐƌŝĂĚĂŶŽƐ ůƟĐĞWŽƌƚƵŐĂů͘
ƚĞƌŵŽƐ ĚĂ ůĞŝ͕ ƋƵĞ ƉĞƌŵŝƚĞ ŝĚĞŶƟĮĐĂƌ ŽƐ ĐůŝĞŶƚĞƐ ƋƵĞ ŶĆŽ ƚĞŶŚĂŵ ƐĂƟƐĨĞŝƚŽ Ă ƌĞĨĞƌŝĚĂ 2. KƐ ĚĂĚŽƐ ĚŽ ůŝĞŶƚĞ ƐĞƌĆŽ ƚƌĂƚĂĚŽƐ ƉĞůĂ DK Ğŵ ĐŽŶĨŽƌŵŝĚĂĚĞ ĐŽŵ Ă ůĞŐŝƐůĂĕĆŽ
ŽďƌŝŐĂĕĆŽ͖ ĂƉůŝĐĄǀĞů͕ ƐĞŵƉƌĞ ƋƵĞ ƐĞ ƌĞǀĞůĞŵ ŶĞĐĞƐƐĄƌŝŽƐ ƉĂƌĂ ƵŵĂ ĚĞƚĞƌŵŝŶĂĚĂ ƉƌĞƐƚĂĕĆŽ ĚĞ
b)ĂŝŶƐĐƌŝĕĆŽĚŽƐƐĞƵƐĚĂĚŽƐƉĞƐƐŽĂŝƐŶĂŵĞŶĐŝŽŶĂĚĂďĂƐĞĚĞĚĂĚŽƐƐſĠĂĚŵŝƐƐşǀĞůŶŽ ƐĞƌǀŝĕŽƐ͘ WĂƌĂ ĞĨĞŝƚŽ ĚĂ ĐŽŵƵŶŝĐĂĕĆŽ Ğ ĨĂƚƵƌĂĕĆŽ͕ ŽƐ ĚĂĚŽƐ ĚĞ ƚƌĄĨĞŐŽ ƐĞƌĆŽ ƚƌĂƚĂĚŽƐ
ĐĂƐŽĚŽǀĂůŽƌĞŵĚşǀŝĚĂƐĞƌŝŐƵĂůŽƵƐƵƉĞƌŝŽƌĂϮϬйĚŽƐĂůĄƌŝŽŵşŶŝŵŽŶĂĐŝŽŶĂů͖ ƉĞůŽ ƉƌĂǌŽ ŵĄǆŝŵŽ ĚĞ ϲ ;ƐĞŝƐͿ ŵĞƐĞƐ Ă ĐŽŶƚĂƌ ĚĂ ĚĂƚĂ ĚŽ ƐĞƵ ƌĞŐŝƐƚŽ͘ KƐ ĚĂĚŽƐ ĚĞ
c)ƋƵĞƌĞŶĚŽ͕ƉŽĚĞƐĂŶĂƌŽŝŶĐƵŵƉƌŝŵĞŶƚŽĐŽŶƚƌĂƚƵĂů͕ŵĞĚŝĂŶƚĞƉĂŐĂŵĞŶƚŽĚŽǀĂůŽƌĞŵ ůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͕ƉĞƌĮůĞͬŽƵĐŽŶƐƵŵŽĚŽůŝĞŶƚĞƐĞƌĆŽƚƌĂƚĂĚŽƐŶĂŵĞĚŝĚĂĞŵƋƵĞ
ĚşǀŝĚĂĂƚƌĂǀĠƐĚŽƐŵĞŝŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDKŽƵĚĞŵŽŶƐƚƌĂĕĆŽĚĂŝŶĞǆŝŐŝďŝůŝĚĂĚĞ ƐĞũĂŵĞƐƐĞŶĐŝĂŝƐƉĂƌĂĂƉƌĞƐƚĂĕĆŽĚŽƐƐĞƌǀŝĕŽƐĐŽŶƚƌĂƚƵĂůŝǌĂĚŽƐĞƉĞůŽƚĞŵƉŽƋƵĞĚƵƌĂƌ
ŽƵ ŝŶĞǆŝƐƚġŶĐŝĂĚĂĚşǀŝĚĂ͕ ŽďƌŝŐĂŶĚŽͲƐĞ ĂDKĂŶŽƟĮĐĂƌŽĐůŝĞŶƚĞĚĞƐƐĂƉŽƐƐŝďŝůŝĚĂĚĞ ĂƉƌĞƐƚĂĕĆŽ͕ƉŽƐƐŝďŝůŝƚĂŶĚŽŽĂĐĞƐƐŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͕ĂĨƵŶĐŝŽŶĂůŝĚĂĚĞƐĞƐƉĞĐşĮĐĂƐĚŽƐ
ĐŽŵĂŶƚĞĐĞĚġŶĐŝĂŵşŶŝŵĂĚĞϱ;ĐŝŶĐŽͿĚŝĂƐƷƚĞŝƐĞŵƌĞůĂĕĆŽăĚĂƚĂĚĞŝŶĐůƵƐĆŽŶĂďĂƐĞ ƐĞƌǀŝĕŽƐ͕ Ă ƐƵŐĞƐƚƁĞƐ ĚĞ ĐŽŶƚĞƷĚŽƐ͕ Ă ƐĞƌǀŝĕŽƐ ŝŶĨŽƌŵĂƟǀŽƐ ĚĞ ƉƌŽǆŝŵŝĚĂĚĞ͕ ƉŽĚĞŶĚŽ
ĚĞĚĂĚŽƐƉĂƌƟůŚĂĚĂ͘ ĮĐĂƌƐƵũĞŝƚŽăĞǆŝƐƚġŶĐŝĂĚĞĚĞĐŝƐƁĞƐĂƵƚŽŵĂƟǌĂĚĂƐ͘
10.2. KĐŽƌƌĞŶĚŽ Ă ŝŶĐůƵƐĆŽ ĚŽƐ ĚĂĚŽƐ ŶĂ ďĂƐĞ ĚĞ ĚĂĚŽƐ ƉĂƌƟůŚĂĚĂ͕ ƚĂů ŝŶĐůƵƐĆŽ ƐĞƌĄ 3.WŽƌĚĂĚŽƐĚĞƚƌĄĨĞŐŽ͕ůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͕ƉĞƌĮůĞͬŽƵĐŽŶƐƵŵŽĚŽůŝĞŶƚĞĞŶƚĞŶĚĞͲ
ĐŽŵƵŶŝĐĂĚĂĂŽĐůŝĞŶƚĞŶŽƉƌĂǌŽĚĞϱ;ĐŝŶĐŽͿĚŝĂƐƷƚĞŝƐĂĐŽŶƚĂƌĚĂƐƵĂĞĨĞƟǀĂĕĆŽ͘ ƐĞ͗
10.3.EŽĐĂƐŽƉƌĞǀŝƐƚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ĂDKŐĂƌĂŶƚĞĂŽĐůŝĞŶƚĞŽĚŝƌĞŝƚŽĚĞĂĐĞƐƐŽ͕ 3.1.ĂĚŽƐĚĞƚƌĄĨĞŐŽ͗ƋƵĂŝƐƋƵĞƌĚĂĚŽƐƚƌĂƚĂĚŽƐƉĂƌĂĞĨĞŝƚŽĚŽĞŶǀŝŽĚĞƵŵĂĐŽŵƵŶŝĐĂĕĆŽ
ƌĞƟĮĐĂĕĆŽĞĂƚƵĂůŝǌĂĕĆŽĚŽƐƐĞƵƐĚĂĚŽƐ͕ďĞŵĐŽŵŽĂƐƵĂĞůŝŵŝŶĂĕĆŽŝŵĞĚŝĂƚĂĚĂƌĞĨĞƌŝĚĂ ĂƚƌĂǀĠƐĚĞƵŵĂƌĞĚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐŽƵƉĂƌĂĞĨĞŝƚŽĚĂĨĂƚƵƌĂĕĆŽĚĂŵĞƐŵĂ͕
ďĂƐĞĚĞĚĂĚŽƐ͕ĂƉſƐŽƉĂŐĂŵĞŶƚŽĚĂƐĚşǀŝĚĂƐĞŵĐĂƵƐĂ͘ ĐŽŵŽƐĞũĂŵŽŶƷŵĞƌŽŽƵŝĚĞŶƟĮĐĂĕĆŽ͕ĞŶĚĞƌĞĕŽĞƟƉŽĚĞƉŽƐƚŽĚŽĂƐƐŝŶĂŶƚĞ͖ŶƷŵĞƌŽ
ƚŽƚĂůĚĞƵŶŝĚĂĚĞƐĂĐŽďƌĂƌƉĂƌĂŽƉĞƌşŽĚŽĚĞĐŽŶƚĂŐĞŵ͕ďĞŵĐŽŵŽŽƟƉŽ͕ŚŽƌĂĚĞŝŶşĐŝŽ
11. PREÇO Ğ ĚƵƌĂĕĆŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ŽƵ Ž ǀŽůƵŵĞ ĚĞ ĚĂĚŽƐ ƚƌĂŶƐŵŝƟĚŽƐ͖ ĚĂƚĂ ĚĂ ĐŽŵƵŶŝĐĂĕĆŽ
11.1. KƐ ƉƌĞĕŽƐ Ă ƉĂŐĂƌ ƉĞůŽ ĐůŝĞŶƚĞ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ͕ Ğ ĐĂƐŽ ĂƉůŝĐĄǀĞů͕ ƉĞůĂƐ ŽƵ ƐĞƌǀŝĕŽ Ğ ŶƷŵĞƌŽ ĐŚĂŵĂĚŽ͖ ŽƵƚƌĂƐ ŝŶĨŽƌŵĂĕƁĞƐ ƌĞůĂƟǀĂƐ Ă ƉĂŐĂŵĞŶƚŽƐ͕ ƚĂŝƐ ĐŽŵŽ
ĐŽŵƵŶŝĐĂĕƁĞƐ͕ ŶĂĐŝŽŶĂŝƐ͕ ŝŶƚĞƌŶĂĐŝŽŶĂŝƐ Ğ Ğŵ ZŽĂŵŝŶŐ͕ ŵĞŶƐĂůŝĚĂĚĞƐ͕ ĐĞĚġŶĐŝĂ ŽƵ ƉĂŐĂŵĞŶƚŽƐĂĚŝĂŶƚĂĚŽƐ͕ƉĂŐĂŵĞŶƚŽƐĂƉƌĞƐƚĂĕƁĞƐ͕ĐŽƌƚĞƐĚĞůŝŐĂĕĆŽĞĂǀŝƐŽƐ͖
ǀĞŶĚĂ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽ Ğ ƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĐŽƌƌĞƐƉŽŶĚĞŵ ĂŽ ƋƵĞ ĞƐƟǀĞƌ 3.2. ĂĚŽƐ ĚĞ ůŽĐĂůŝǌĂĕĆŽ͗ ƋƵĂŝƐƋƵĞƌ ĚĂĚŽƐ ƚƌĂƚĂĚŽƐ ŶƵŵĂ ƌĞĚĞ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ
ĮǆĂĚŽ ŶĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ͕ ĂƐ ƋƵĂŝƐ ƐĆŽ ĚŝƐƉŽŶŝďŝůŝǌĂĚĂƐ ĂŽ ĐůŝĞŶƚĞ ŶŽ ŵŽŵĞŶƚŽ ĞůĞƚƌſŶŝĐĂƐ ŽƵ ŶŽ ąŵďŝƚŽ ĚĞ Ƶŵ ƐĞƌǀŝĕŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ ƋƵĞ ŝŶĚŝƋƵĞŵ
CLIENTE
ĚĂĂĚĞƐĆŽĞƋƵĞĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚŽƌĞƐƉĞƟǀŽƐĞƌǀŝĕŽ͘ Ă ƉŽƐŝĕĆŽ ŐĞŽŐƌĄĮĐĂ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƚĞƌŵŝŶĂů ĚĞ Ƶŵ ƵƟůŝǌĂĚŽƌ ĚĞ Ƶŵ ƐĞƌǀŝĕŽ ĚĞ
11.2. K ĐůŝĞŶƚĞ ƉŽĚĞƌĄ ŽďƚĞƌ ŝŶĨŽƌŵĂĕƁĞƐ ĂƚƵĂůŝǌĂĚĂƐ ƐŽďƌĞ Ž ƉƌĞĕŽ ĂƉůŝĐĄǀĞů ĂŽ;ƐͿ ĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐĂĐĞƐƐşǀĞůĂŽƉƷďůŝĐŽ͖
ƐĞƌǀŝĕŽ;ƐͿ͕ĂƚƌĂǀĠƐĚŽƐůŽĐĂŝƐĞĐŽŶƚĂĐƚŽƐŝŶĚŝĐĂĚŽƐŶĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐ͘ 3.3.ĂĚŽƐĚĞĐŽŶƐƵŵŽŽƵƉĞƌĮů͗ĚĂĚŽƐĚĞĐŽƌƌĞŶƚĞƐĚĂĂĚĞƐĆŽĞƵƟůŝǌĂĕĆŽĚŽƐƐĞƌǀŝĕŽƐ͕
11.3.EŽŝŶşĐŝŽĚĞĐĂĚĂŶŽǀŽĂŶŽĐŝǀŝů͕ĂƉůŝĐĂƌͲƐĞͲĄăŵĞŶƐĂůŝĚĂĚĞĚŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿĞͬŽƵ ĂƚƌĂǀĠƐ ĚĂƐ ĨƵŶĐŝŽŶĂůŝĚĂĚĞƐ ƋƵĞ ŝŶƚĞŐƌĂŵ ŽƐ ŵĞƐŵŽƐ͕ ĐŽŵŽ ƐĞũĂŵ Ă ǀŝƐƵĂůŝǌĂĕĆŽ ĚĞ
04.2020
ƚĂƌŝĨĄƌŝŽ;ƐͿ ĐŽŶƚƌĂƚĂĚŽ;ƐͿ͕ ƵŵĂ ĂƚƵĂůŝǌĂĕĆŽ ĐĂůĐƵůĂĚĂ ĐŽŵ ďĂƐĞ ŶŽ 1ŶĚŝĐĞ ĚĞ WƌĞĕŽƐ ĚŽ ĐĂŶĂŝƐ ĚĞ ƚĞůĞǀŝƐĆŽ Ğ ƵƟůŝǌĂĕĆŽ ĚĞ ƐĞƌǀŝĕŽƐ ĂĚŝĐŝŽŶĂŝƐ Ğ ĚĞ ŽƵƚƌŽƐ ƐĞƌǀŝĕŽƐ ůƷĚŝĐŽƐ ŽƵ
ŽŶƐƵŵŝĚŽƌ͕ĐŽŶĨŽƌŵĞƉƵďůŝĐĂĚŽĞŵĐĂĚĂĂŶŽƉĞůŽ/E͕ŶŽǀĂůŽƌŵşŶŝŵŽĚĞϱϬĐġŶƟŵŽƐ͕ ŝŶĨŽƌŵĂƟǀŽƐ͘
ĐŽŵ/sŝŶĐůƵşĚŽ͘ 4. ŵ ĐĂƐŽ ĚĞ ĂƵƚŽƌŝǌĂĕĆŽ ĚŽ ůŝĞŶƚĞ ă DK͕ ĐŽŶĐĞĚŝĚĂ ŶŽ ƉƌĞƐĞŶƚĞ ĐŽŶƚƌĂƚŽ ŽƵ Ğŵ
ŵŽŵĞŶƚŽĨƵƚƵƌŽ͗
12. FATURAÇÃO
Mod.C/1002255
4.1. KƐ ĚĂĚŽƐ ĚĞ ƚƌĄĨĞŐŽ͕ ůŽĐĂůŝǌĂĕĆŽ ŐĞŽŐƌĄĮĐĂ͕ ƉĞƌĮů ŽƵ ĐŽŶƐƵŵŽ ĚŽ ůŝĞŶƚĞ͕ ƐĞƌĆŽ ;ΎͿZŝƐĐĂƌŽƋƵĞŶĆŽŝŶƚĞƌĞƐƐĂ
ƚĂŵďĠŵ ƚƌĂƚĂĚŽƐ ƉĂƌĂ ĞĨĞŝƚŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĚĞ ŵĂƌŬĞƟŶŐ Ğ ĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ ĚĞ
ƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐ͕ŝŶĐůƵŝŶĚŽŽĨĞƌƚĂƐĐŽŵĞƌĐŝĂŝƐƉĞƌƐŽŶĂůŝǌĂĚĂƐ͖ 19. VIGÊNCIA, OPOSIÇÃO À RENOVAÇÃO E CESSAÇÃO ANTECIPADA
4.2.KƐĚĂĚŽƐĚĞƚƌĄĨĞŐŽ͕ůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͕ƉĞƌĮůĞͬŽƵĐŽŶƐƵŵŽĚŽůŝĞŶƚĞ͕ƐĞƌĆŽ 19.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ ƉƌŽĚƵǌĞŵ ĞĨĞŝƚŽƐ ŶĂ ĚĂƚĂ ĚĂ ĂĚĞƐĆŽ ŽƵ͕ ƉĂƌĂ ŽƐ
ƚĂŵďĠŵĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐăƐĞŵƉƌĞƐĂƐĚŽ'ƌƵƉŽůƟĐĞWŽƌƚƵŐĂů͕ƉĂƌĂĂĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ ^ĞƌǀŝĕŽƐƋƵĞŝŵƉůŝƋƵĞŵŝŶƐƚĂůĂĕĆŽ͕ŶĂĚĂƚĂĚĞŝŶƐƚĂůĂĕĆŽƌĞƐƉĞƟǀĂ͕ĐŽŶƐŽĂŶƚĞŽƋƵĞƐĞ
ĚĞƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐ͘ ǀĞƌŝĮĐĂƌĞŵƷůƟŵŽůƵŐĂƌ͕ĞǀŝŐŽƌĂŵƉĞůŽƉĞƌşŽĚŽĚĞǀŝŐġŶĐŝĂŝŶŝĐŝĂůŽƵƉĞůŽƉĞƌşŽĚŽĚĞ
5. ŵ ĐĂƐŽ ĚĞ ĂƵƚŽƌŝǌĂĕĆŽ ĚŽ ůŝĞŶƚĞ ă DK͕ ŶŽƐ ƚĞƌŵŽƐ ŝŶĚŝĐĂĚŽƐ ŶŽ &ŽƌŵƵůĄƌŝŽ͕ ŽƐ ĮĚĞůŝǌĂĕĆŽ͕ƋƵĞ͕ŶĂƋƵĞůĂĚĂƚĂ͕ĞƐƟǀĞƌĚĞĮŶŝĚŽŶĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐĞŶŽ&ŽƌŵƵůĄƌŝŽ
ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ ĚŽ ůŝĞŶƚĞ ƉŽĚĞƌĆŽ ƐĞƌ ƚƌĂƚĂĚŽƐ ƉĞůĂ DK ƉĂƌĂ ƉƌĞƐƚĂĕĆŽ ĚĞ ƐĞƌǀŝĕŽƐ ĂŶĞǆŽƐĂŽƉƌĞƐĞŶƚĞĐŽŶƚƌĂƚŽ͘
ŝŶĨŽƌŵĂƟǀŽƐ͖ƐĞƌĐĞĚŝĚŽƐĂƚĞƌĐĞŝƌŽƐƉĂƌĂĞĨĞŝƚŽĚĞƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐŝŶĨŽƌŵĂƟǀŽƐĞͬ 19.2.ƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƌĞŶŽǀĂŵͲƐĞĂƵƚŽŵĂƟĐĂŵĞŶƚĞ͕ĂƉſƐŽĚĞĐƵƌƐŽĚŽƉĞƌşŽĚŽ
ŽƵƐĞƌƚƌĂƚĂĚŽƐƉĞůĂDKƉĂƌĂƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐĚĞĂƵĚŝŽƚĞǆƚŽ͕ƉŽƌĞƐƐĞƚƌĂƚĂŵĞŶƚŽ ĚĞǀŝŐġŶĐŝĂŝŶŝĐŝĂů͕ƉŽƌƉĞƌşŽĚŽƐƐƵĐĞƐƐŝǀŽƐĚĞϭ;ƵŵͿŵġƐ͕ƐĂůǀŽƐĞĂůŐƵŵĂĚĂƐWĂƌƚĞƐƐĞ
ĚĞĚĂĚŽƐƐĞƌŶĞĐĞƐƐĄƌŝŽăƉƌĞƐƚĂĕĆŽĚŽƐƌĞĨĞƌŝĚŽƐƐĞƌǀŝĕŽƐ͘ ŽƉƵƐĞƌăƌĞƐƉĞƟǀĂƌĞŶŽǀĂĕĆŽ͕ŶŽƐƚĞƌŵŽƐĚŽŶƷŵĞƌŽƐĞŐƵŝŶƚĞ͘
6.EŽƐƚĞƌŵŽƐĚĂƌĞƐƉĞƟǀĂĂƵƚŽƌŝǌĂĕĆŽůĞŐĂů͗ 19.3. ĂĚĂ ƵŵĂ ĚĂƐ WĂƌƚĞƐ ƉŽĚĞƌĄ ŽƉŽƌͲƐĞ ă ƌĞŶŽǀĂĕĆŽ ĚŽ ĐŽŶƚƌĂƚŽ͕ ŵĞĚŝĂŶƚĞ
6.1.DKĐŽŶƐĞƌǀĂƌĄĂŐƌĂǀĂĕĆŽĚĂƐĐŚĂŵĂĚĂƐƚĞůĞĨſŶŝĐĂƐĚƵƌĂŶƚĞƚŽĚŽŽƉĞƌşŽĚŽĚĞ ĐŽŵƵŶŝĐĂĕĆŽ ĞŶǀŝĂĚĂ ă ŽƵƚƌĂ ƉĂƌƚĞ͕ ĐŽŵ Ă ĂŶƚĞĐĞĚġŶĐŝĂ ŵşŶŝŵĂ ĚĞ ϭϱ ;ƋƵŝŶǌĞͿ ĚŝĂƐ
ǀŝŐġŶĐŝĂĂĐŽƌĚĂĚŽ͕ŝŶŝĐŝĂůŽƵƐƵĐĞƐƐŝǀŽ͕ĂĐƌĞƐĐŝĚŽĚŽĐŽƌƌĞƐƉŽŶĚĞŶƚĞƉƌĂǌŽĚĞƉƌĞƐĐƌŝĕĆŽ ƌĞůĂƟǀĂŵĞŶƚĞĂŽƚĞƌŵŽĚĂǀŝŐġŶĐŝĂŽƵƌĞŶŽǀĂĕĆŽĞŵĐƵƌƐŽ͘
ĞĐĂĚƵĐŝĚĂĚĞ͕ƉĂƌĂĞĨĞŝƚŽĚĞƉƌŽǀĂĚĞƚƌĂŶƐĂĕƁĞƐĐŽŵĞƌĐŝĂŝƐŽƵĚĞƋƵĂůƋƵĞƌĐŽŵƵŶŝĐĂĕĆŽ 19.4. ŝŶŽďƐĞƌǀąŶĐŝĂ ĚĂ ĂŶƚĞĐĞĚġŶĐŝĂ ŵşŶŝŵĂ ŝŶĚŝĐĂĚĂ ŶŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ ŝŵƉůŝĐĂƌĄ
ĞĨĞƚƵĂĚĂŶŽąŵďŝƚŽĚĂƌĞůĂĕĆŽĐŽŶƚƌĂƚƵĂů͘ ĂƌĞŶŽǀĂĕĆŽ͕ĂƵƚŽŵĄƟĐĂ͕ĚŽƐ^ĞƌǀŝĕŽƐ͕ƉĞůŽƉĞƌşŽĚŽĚĞϭ;ƵŵͿŵġƐ͕ĚƵƌĂŶƚĞŽƋƵĂůŽƐ
6.2.DKƉŽĚĞƌĄŐƌĂǀĂƌĐŽŵƵŶŝĐĂĕƁĞƐƌĞĂůŝǌĂĚĂƐƉĂƌĂŽ^ĞƌǀŝĕŽĚĞƉŽŝŽĂŽůŝĞŶƚĞ͕ ^ĞƌǀŝĕŽƐĐŽŶƟŶƵĂƌĆŽĂƐĞƌƉƌĞƐƚĂĚŽƐĞĨĂƚƵƌĂĚŽƐ͕ĚĞŝǆĂŶĚŽŽƐ^ĞƌǀŝĕŽƐĚĞƐĞƌƉƌĞƐƚĂĚŽƐ
ƉĂƌĂĞĨĞŝƚŽĚĞŵŽŶŝƚŽƌŝǌĂĕĆŽĚĂƋƵĂůŝĚĂĚĞĚŽĂƚĞŶĚŝŵĞŶƚŽ͕ĐƵũĂŐƌĂǀĂĕĆŽƐĞƌĄŵĂŶƟĚĂ ŶŽĮŶĂůĚĞƐƐĞƉĞƌşŽĚŽ͘
ƉĞůŽƉĞƌşŽĚŽůĞŐĂůŵĞŶƚĞƉƌĞǀŝƐƚŽ͘ 19.5.ŵƐŝƚƵĂĕĆŽĚĞĐĞƐƐĂĕĆŽĂŶƚĞĐŝƉĂĚĂĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ͕ĂŶƚĞƐĚĞĚĞĐŽƌƌŝĚŽ
7. EŽƐ ƚĞƌŵŽƐ ĚĂ ůĞŐŝƐůĂĕĆŽ ĂƉůŝĐĄǀĞů͕ Ġ ŐĂƌĂŶƟĚŽ ĂŽ ůŝĞŶƚĞ͕ Ă ƋƵĂůƋƵĞƌ ŵŽŵĞŶƚŽ͕ Ž Ž ƉĞƌşŽĚŽ ĚĞ ĮĚĞůŝǌĂĕĆŽ͕ Ğ ƐĂůǀŽ Ğŵ ƐŝƚƵĂĕƁĞƐ ĚĞ ũƵƐƚĂ ĐĂƵƐĂ͕ Ă DK ƚĞƌĄ ĚŝƌĞŝƚŽ ĂŽ
ĚŝƌĞŝƚŽ ĚĞ ĂĐĞƐƐŽ͕ ƌĞƟĮĐĂĕĆŽ͕ ĂƚƵĂůŝǌĂĕĆŽ͕ ůŝŵŝƚĂĕĆŽ Ğ ĂƉĂŐĂŵĞŶƚŽ ĚŽƐ ƐĞƵƐ ĚĂĚŽƐ ƌĞĐĞďŝŵĞŶƚŽĚĞƋƵĂŶƟĂƌĞůĂƟǀĂĂŽƐďĞŶĞİĐŝŽƐͬǀĂŶƚĂŐĞŶƐĐŽŶĨĞƌŝĚŽƐĞŝĚĞŶƟĮĐĂĚŽƐŶĂƐ
ƉĞƐƐŽĂŝƐ;ƐĂůǀŽƋƵĂŶƚŽĂŽƐĚĂĚŽƐƋƵĞƐĆŽŝŶĚŝƐƉĞŶƐĄǀĞŝƐăƉƌĞƐƚĂĕĆŽĚŽƐƐĞƌǀŝĕŽƐƉĞůĂ ĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͕ĚĞĂĐŽƌĚŽĐŽŵĂƐĞŐƵŝŶƚĞĨſƌŵƵůĂ͗
DK ŽƵ ĂŽ ĐƵŵƉƌŝŵĞŶƚŽ ĚĞ ŽďƌŝŐĂĕƁĞƐ ůĞŐĂŝƐ Ă ƋƵĞ Ž ƌĞƐƉŽŶƐĄǀĞů ƉĞůŽ ƚƌĂƚĂŵĞŶƚŽ ;ƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽʹŶ͘ǑĚĞŵĞƐĞƐĞŵƋƵĞŽƐƐĞƌǀŝĕŽƐĞƐƟǀĞƌĂŵĂƟǀŽƐͿǆ;ďĞŶĞİĐŝŽƐ
ĞƐƚĞũĂ ƐƵũĞŝƚŽͿ͕ Ž ĚŝƌĞŝƚŽ Ă ƌĞƟƌĂƌ Ž ƐĞƵ ĐŽŶƐĞŶƟŵĞŶƚŽ͕ ƐĞŵ ĐŽŵƉƌŽŵĞƚĞƌ Ă ůŝĐŝƚƵĚĞ ĞǀĂŶƚĂŐĞŶƐĐŽŶĨĞƌŝĚŽƐͿͬ;ƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽͿ͘
ĚŽ ƚƌĂƚĂŵĞŶƚŽ ĞĨĞƚƵĂĚŽ͕ ĐŽŵ ďĂƐĞ ŶŽ ĐŽŶƐĞŶƟŵĞŶƚŽ ƉƌĞǀŝĂŵĞŶƚĞ ĚĂĚŽ͕ Ž ĚŝƌĞŝƚŽ ĚĞ 19.6.ŵĐĂƐŽĚĞĐĞƐƐĂĕĆŽĂŶƚĞĐŝƉĂĚĂ͕ŽƐ^ĞƌǀŝĕŽƐƐĞƌĆŽĚĞƐůŝŐĂĚŽƐƉĞůĂDK͕ĚĞŝǆĂŶĚŽ
ŽƉŽƐŝĕĆŽ ă ƵƟůŝǌĂĕĆŽ ĚŽƐ ŵĞƐŵŽƐ ƉĂƌĂ ĮŶƐ ĐŽŵĞƌĐŝĂŝƐ ƉĞůĂ DK͕ ďĞŵ ĐŽŵŽ Ž ĚŝƌĞŝƚŽ ĚĞƐĞƌƉƌĞƐƚĂĚŽƐĞĨĂƚƵƌĂĚŽƐ͗;ŝͿŶŽƷůƟŵŽĚŝĂĚŽĐŝĐůŽŵĞŶƐĂůĞŵĐƵƌƐŽ͕ƋƵĂŶĚŽŽƉĞĚŝĚŽ
ăƉŽƌƚĂďŝůŝĚĂĚĞĚŽƐĚĂĚŽƐ͕ŽƋƵĞƉŽĚĞƌĄĨĂǌĞƌ͕ŵĞĚŝĂŶƚĞƉĞĚŝĚŽƉŽƌĞƐĐƌŝƚŽ͕ĂƚƌĂǀĠƐĚĂ ĚĞĐĞƐƐĂĕĆŽŽĐŽƌƌĂĐŽŵĂĂŶƚĞĐĞĚġŶĐŝĂŵşŶŝŵĂĚĞϭϱ;ƋƵŝŶǌĞͿĚŝĂƐƌĞůĂƟǀĂŵĞŶƚĞĂĞƐƐĞ
ƌĞĂĚĞůŝĞŶƚĞ͕ŶĂƐůŽũĂƐDKŽƵŽƵƚƌŽƐŵĞŝŽƐĞĐŽŶƚĂĐƚŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂĞŶƟĚĂĚĞ ĚŝĂ ŽƵ͕ ;ŝŝͿ ŶŽ ƷůƟŵŽ ĚŝĂ ĚŽ ĐŝĐůŽ ŵĞŶƐĂů ƐĞŐƵŝŶƚĞ ĂŽ ĐŝĐůŽ ŵĞŶƐĂů Ğŵ ĐƵƌƐŽ͕ ƋƵĂŶĚŽ
ƌĞƐƉŽŶƐĄǀĞů ƉĞůŽ ƚƌĂƚĂŵĞŶƚŽ ĚŽƐ ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ͕ Ă DK Ͳ ^ĞƌǀŝĕŽƐ ĚĞ ŽŵƵŶŝĐĂĕƁĞƐ ĞƐƚĞƉĞĚŝĚŽŽĐŽƌƌĂĐŽŵƵŵĂĂŶƚĞĐĞĚġŶĐŝĂŝŶĨĞƌŝŽƌĂϭϱ;ƋƵŝŶǌĞͿĚŝĂƐƌĞůĂƟǀĂŵĞŶƚĞĂŽ
Ğ DƵůƟŵĠĚŝĂ͕ ^͕͘͘ ĐŽŵ ƐĞĚĞ ŶĂ ǀ͘ &ŽŶƚĞƐ WĞƌĞŝƌĂ ĚĞ DĞůŽ͕ Ŷ͘Ǒ ϰϬ͕ ϭϬϲϵͲϯϬϬ͕ >ŝƐďŽĂ ƷůƟŵŽĚŝĂĚŽĐŝĐůŽŵĞŶƐĂůĞŵĐƵƌƐŽ͕ƉĞƌşŽĚŽĚƵƌĂŶƚĞŽƋƵĂů͕ĞŵƋƵĂůƋƵĞƌĚŽƐĐĂƐŽƐ͕ŽƐ
ŽƵ ũƵŶƚŽ ĚŽ ĞŶĐĂƌƌĞŐĂĚŽ ĚĂ ƉƌŽƚĞĕĆŽ ĚĞ ĚĂĚŽƐ ĚŽ 'ƌƵƉŽ ůƟĐĞ WŽƌƚƵŐĂů͕ ĂƚƌĂǀĠƐ ĚŽ ^ĞƌǀŝĕŽƐĐŽŶƟŶƵĂƌĆŽĂƐĞƌƉƌĞƐƚĂĚŽƐĞĨĂƚƵƌĂĚŽƐ͘WĂƌĂĞĨĞŝƚŽĚŽƉƌĞƐĞŶƚĞŶƷŵĞƌŽ͕ƉŽƌ
ĞŶĚĞƌĞĕŽĚĞĞͲŵĂŝů͗΀WKůƟĐĞWŽƌƚƵŐĂůΛƚĞůĞĐŽŵ͘Ɖƚ΁͘ ĐŝĐůŽŵĞŶƐĂůĞŶƚĞŶĚĞͲƐĞĐĂĚĂƉĞƌşŽĚŽĚĞϭ;ƵŵͿŵġƐƋƵĞĚĞĐŽƌƌĂĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞ
8. ŽŵŝƐƐĆŽ ŽƵ ŝŶĞǆĂƟĚĆŽ ĚŽƐ ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ ŽƵ ĚĞŵĂŝƐ ŝŶĨŽƌŵĂĕƁĞƐ ƉƌĞƐƚĂĚĂƐ ƉĞůŽ ǀŝŐġŶĐŝĂŝŶŝĐŝĂůŽƵĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ŽƋƵĂůƚĞƌĄƉŽƌƌĞĨĞƌġŶĐŝĂĂĚĂƚĂĚĂ
ůŝĞŶƚĞƐĆŽĚĂƐƵĂŝŶƚĞŝƌĂƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ͘ ĂĚĞƐĆŽŽƵĂĚĂƚĂĚĞŝŶƐƚĂůĂĕĆŽƌĞƐƉĞƟǀĂ͕ĐŽŶƐŽĂŶƚĞŽƋƵĞƐĞǀĞƌŝĮĐĂƌĞŵƷůƟŵŽůƵŐĂƌ͘
9. ^Ğŵ ƉƌĞũƵşǌŽ ĚĂƐ ĚŝƐƉŽƐŝĕƁĞƐ ƋƵĞ ƌĞŐƵůĂŵ Ă ǀĂůŝĚĂĚĞ͕ Ă ĨŽƌŵĂĕĆŽ ŽƵ ŽƐ ĞĨĞŝƚŽƐ ĚĞ
Ƶŵ ĐŽŶƚƌĂƚŽ Ğŵ ƌĞůĂĕĆŽ Ă ƵŵĂ ĐƌŝĂŶĕĂ͕ ŶŽ ƋƵĞ ƌĞƐƉĞŝƚĂ ă ŽĨĞƌƚĂ ĚŝƌĞƚĂ ĚĞ ƐĞƌǀŝĕŽƐ ĚĂ 20. ALTERAÇÃO DAS CONDIÇÕES CONTRATUAIS E CESSAÇÃO DA OFERTA
ƐŽĐŝĞĚĂĚĞĚĂŝŶĨŽƌŵĂĕĆŽ͕ŽƚƌĂƚĂŵĞŶƚŽƐſĠůşĐŝƚŽƐĞĞŶĂŵĞĚŝĚĂĞŵƋƵĞŽĐŽŶƐĞŶƟŵĞŶƚŽ 20.1. DK ƉŽĚĞƌĄ ĂůƚĞƌĂƌ ĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕ ďĞŵ ĐŽŵŽ ĂƐ ŽŶĚŝĕƁĞƐ
ƐĞũĂ ĚĂĚŽ ŽƵ ĂƵƚŽƌŝǌĂĚŽ ƉĞůŽƐ ƟƚƵůĂƌĞƐ ĚĂƐ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞƐ ƉĂƌĞŶƚĂŝƐ ĚĂƐ ĐƌŝĂŶĕĂƐ͕ ƐƉĞĐşĮĐĂƐĂƉůŝĐĄǀĞŝƐĂĐĂĚĂƐĞƌǀŝĕŽ͘
ƋƵĂŶĚŽŵĞŶŽƌĞƐĚĞϭϲĂŶŽƐ͕ĞǆĐĞƚŽƐĞŽƵƚƌĂŝĚĂĚĞǀŝĞƌĂƐĞƌĞƐƚĂďĞůĞĐŝĚĂĞŵůĞŐŝƐůĂĕĆŽ 20.2.EŽĐĂƐŽĚĞĂDK͕ƉŽƌƐƵĂĞǆĐůƵƐŝǀĂŝŶŝĐŝĂƟǀĂ͕ƉƌŽĐĞĚĞƌăĂůƚĞƌĂĕĆŽĚĂƐĐŽŶĚŝĕƁĞƐ
ŶĂĐŝŽŶĂů͘ ŵĞŶĐŝŽŶĂĚĂƐ ŶŽ ŶƷŵĞƌŽ ĂŶƚĞƌŝŽƌ ƋƵĞ ŝŶĐŝĚĂŵ ƐŽďƌĞ ĂƐ ŵĂƚĠƌŝĂƐ ĞůĞŶĐĂĚĂƐ ŶŽ Ŷ͘Ǒ ϭ
10. K ůŝĞŶƚĞ ƉŽĚĞ ƐƵďŵĞƚĞƌ ƌĞĐůĂŵĂĕƁĞƐ ă ĂƵƚŽƌŝĚĂĚĞ ĚĞ ĐŽŶƚƌŽůŽ͕ ĂƚƵĂůŵĞŶƚĞ Ă ĚŽĂƌƚ͘Ǒϰϴ͘ǑĚĂůĞŝĚĂƐĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐ͕ŽĐůŝĞŶƚĞƐĞƌĄŶŽƟĮĐĂĚŽ͕ĂƚƌĂǀĠƐĚŽƐ
ŽŵŝƐƐĆŽEĂĐŝŽŶĂůĚĞWƌŽƚĞĕĆŽĚĞĂĚŽƐ;EWͿ͘ ŵĞŝŽƐƉƌĞǀŝƐƚŽƐŶĂŽŶĚŝĕĆŽϭϲ͕͘ĐŽŵĂĂŶƚĞĐĞĚġŶĐŝĂŵşŶŝŵĂĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐƐŽďƌĞĂ
11. DK ƉŽĚĞƌĄ ĐŽŵƵŶŝĐĂƌ ŽƐ ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ ĚŽ ůŝĞŶƚĞ͕ ĐŽŵ Ă ĮŶĂůŝĚĂĚĞ ĚŽ ĚĂƚĂĚĞĞŶƚƌĂĚĂĞŵǀŝŐŽƌĚĂƐŶŽǀĂƐĐŽŶĚŝĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐ͘ĂƐŽĚĞůĂƐĚŝƐĐŽƌĚĞ͕ŽĐůŝĞŶƚĞ
ĐƵŵƉƌŝŵĞŶƚŽĚĞŽďƌŝŐĂĕƁĞƐůĞŐĂŝƐŶŽŵĞĂĚĂŵĞŶƚĞĂĞŶƟĚĂĚĞƐƉŽůŝĐŝĂŝƐ͕ũƵĚŝĐŝĂŝƐ͕ĮƐĐĂŝƐ ĚŝƐƉƁĞĚĞƵŵƉƌĂǌŽĚĞϭϱ;ƋƵŝŶǌĞͿĚŝĂƐƉĂƌĂ͕ƉŽƌĞƐĐƌŝƚŽ͕ƌĞƐĐŝŶĚŝƌĂƌĞůĂĕĆŽĐŽŶƚƌĂƚƵĂůĞŵ
ĞƌĞŐƵůĂĚŽƌĂƐ͘ ĐĂƵƐĂ͕ƐĞŵƋƵĂůƋƵĞƌƉĞŶĂůŝĚĂĚĞĂƐƐŽĐŝĂĚĂ͘ƌĞĨĞƌŝĚĂƌĞƐĐŝƐĆŽƉƌŽĚƵǌŝƌĄĞĨĞŝƚŽƐăĚĂƚĂĚĂ
12. Ɛ ĞŶƟĚĂĚĞƐ ƚĞƌĐĞŝƌĂƐ ƋƵĞ͕ ŶŽ ąŵďŝƚŽ ĚĞ ƉƌĞƐƚĂĕƁĞƐ ĚĞ ƐĞƌǀŝĕŽƐ͕ ƉƌŽĐĞĚĂŵ ĂŽ ĞŶƚƌĂĚĂĞŵǀŝŐŽƌĚĂƐĂůƚĞƌĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐ͘
ƚƌĂƚĂŵĞŶƚŽĚĞĚĂĚŽƐƉĞƐƐŽĂŝƐĚŽůŝĞŶƚĞĞŵŶŽŵĞĞƉŽƌĐŽŶƚĂĚĂDK͕ĞƐƚĆŽŽďƌŝŐĂĚĂƐ͕ 20.3. ^ĞŵƉƌĞ ƋƵĞ ƵŵĂ ĂůƚĞƌĂĕĆŽ ĐŽŶƚƌĂƚƵĂů ĐŽŶƐƟƚƵĂ ƵŵĂ ǀĂŶƚĂŐĞŵ ŽďũĞƟǀĂ ƉĂƌĂ Ž
ƉŽƌ ĞƐĐƌŝƚŽ͕ Ă ĞǆĞĐƵƚĂƌ ŵĞĚŝĚĂƐ ƚĠĐŶŝĐĂƐ Ğ ĚĞ ƐĞŐƵƌĂŶĕĂ ĂĚĞƋƵĂĚĂƐ ƋƵĞ͕ Ğŵ ĐĂĚĂ ĐůŝĞŶƚĞŶĆŽĠĂƉůŝĐĄǀĞůŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽϮϬ͘Ϯ͘ĚĞƐƚĂŽŶĚŝĕĆŽ͘
ŵŽŵĞŶƚŽ͕ƐĂƟƐĨĂĕĂŵŽƐƌĞƋƵŝƐŝƚŽƐƉƌĞǀŝƐƚŽƐŶĂůĞŐŝƐůĂĕĆŽĞŵǀŝŐŽƌĞĂƐƐĞŐƵƌĞŵĂĚĞĨĞƐĂ 20.4.KĚŝƌĞŝƚŽĚĞƌĞƐĐŝŶĚŝƌŽĐŽŶƚƌĂƚŽƐĞŵĞŶĐĂƌŐŽƐĂƐƐŽĐŝĂĚŽƐŶĆŽƐĞĂƉůŝĐĂŶŽƐĐĂƐŽƐ
ĚŽƐĚŝƌĞŝƚŽƐĚŽƟƚƵůĂƌĚŽƐĚĂĚŽƐ;ŶŽŵĞĂĚĂŵĞŶƚĞ͕ĂƉƌŽƚĞĕĆŽĚĂƉƌŝǀĂĐŝĚĂĚĞĞĚŽƐĚĂĚŽƐ ĚĞ ĂƚƵĂůŝǌĂĕĆŽ ĂŶƵĂů ĚĂ ŵĞŶƐĂůŝĚĂĚĞ ĚŽ;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ Ğͬ ŽƵ ƚĂƌŝĨĄƌŝŽ;ƐͿ ĐŽŶƚƌĂƚĂĚŽ;ƐͿ͕
ƉĞƐƐŽĂŝƐĚŽƐůŝĞŶƚĞƐͿ͘ ĐĂůĐƵůĂĚĂ ĐŽŵ ďĂƐĞ ŶŽ 1ŶĚŝĐĞ ĚĞ WƌĞĕŽƐ ĚŽ ŽŶƐƵŵŝĚŽƌ͕ ĐŽŶĨŽƌŵĞ ƉƵďůŝĐĂĚŽ Ğŵ ĐĂĚĂ
13. K ůŝĞŶƚĞ͕ Ğ ĐĂƐŽ ĂƉůŝĐĄǀĞů͕ ĞŶƋƵĂŶƚŽ ƷŶŝĐŽ ƟƚƵůĂƌ ĚŽ ƉƌĞƐĞŶƚĞ ĐŽŶƚƌĂƚŽ ĐĞůĞďƌĂĚŽ ĂŶŽƉĞůŽ/E͕ŶŽǀĂůŽƌŵşŶŝŵŽĚĞϱϬĐġŶƟŵŽƐ͕ĐŽŶĨŽƌŵĞƉƌĞǀŝƐƚŽŶĂŽŶĚŝĕĆŽϭϭĚĂƐ
ĐŽŵ Ă DK͕ ĚĞĐůĂƌĂ͕ ƌĞůĂƟǀĂŵĞŶƚĞ Ă ĞǀĞŶƚƵĂŝƐ ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ ĚĞ ƵƟůŝǌĂĚŽƌĞƐ ĚŽƐ ƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͘
ƐĞƌǀŝĕŽƐ͕ƋƵĞƉƌĞƐƚŽƵĂŽƐƌĞĨĞƌŝĚŽƐƵƟůŝǌĂĚŽƌĞƐƚŽĚĂĂŝŶĨŽƌŵĂĕĆŽŶĞĐĞƐƐĄƌŝĂĞŝŶĚŝĐĂĚĂ 20.5. ŵ ĐĂƐŽ ĚĞ ĐĞƐƐĂĕĆŽ ĚĂ ŽĨĞƌƚĂ ĚĞ ƋƵĂůƋƵĞƌ ƐĞƌǀŝĕŽ͕ Ă DK ĐŽŵƉƌŽŵĞƚĞͲƐĞ Ă
ŶĂ ƉƌĞƐĞŶƚĞ ĐůĄƵƐƵůĂ͘ Ğ ŝŐƵĂů ŵŽĚŽ͕ Ž ůŝĞŶƚĞ͕ Ğ ĐĂƐŽ ĂƉůŝĐĄǀĞů͕ ĞŶƋƵĂŶƚŽ ƷŶŝĐŽ ŶŽƟĮĐĂƌŽĐůŝĞŶƚĞ͕ƉŽƌĞƐĐƌŝƚŽ͕ĐŽŵƵŵĂĂŶƚĞĐĞĚġŶĐŝĂŵşŶŝŵĂĚĞϭϱ;ƋƵŝŶǌĞͿĚŝĂƐƐŽďƌĞ
ƟƚƵůĂƌ ĚŽ ƉƌĞƐĞŶƚĞ ĐŽŶƚƌĂƚŽ ĐĞůĞďƌĂĚŽ ĐŽŵ Ă DK͕ ĚĞĐůĂƌĂ͕ ƌĞůĂƟǀĂŵĞŶƚĞ Ă ĞǀĞŶƚƵĂŝƐ ĂĚĂƚĂĚĂƐƵĂǀĞƌŝĮĐĂĕĆŽ͘
ĚĂĚŽƐ ƉĞƐƐŽĂŝƐ ĚĞ ƵƟůŝǌĂĚŽƌĞƐ ĚŽƐ ƐĞƌǀŝĕŽƐ ŶĞĐĞƐƐĄƌŝŽƐ ƉĂƌĂ ĞĨĞŝƚŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ
ĚĞ ŵĂƌŬĞƟŶŐ Ğ ĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ ĚĞ ƐĞƌǀŝĕŽƐ ĞͬŽƵ ƉƌŽĚƵƚŽƐ͕ ŝŶĐůƵŝŶĚŽ ƉŽƌ ŵĞŝŽƐ ƋƵĞ 21. RESOLUÇÃO DE LITÍGIOS
ƉĞƌŵŝƚĂŵĂƌĞĐĞĕĆŽĚĞŵĞŶƐĂŐĞŶƐŝŶĚĞƉĞŶĚĞŶƚĞŵĞŶƚĞĚĂŝŶƚĞƌǀĞŶĕĆŽĚŽƐĚĞƐƟŶĂƚĄƌŝŽƐ͕ 21.1. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ƌĞĐƵƌƐŽ ĂŽƐ ƚƌŝďƵŶĂŝƐ ũƵĚŝĐŝĂŝƐ ŽƵ ĂƌďŝƚƌĂŝƐ Ğ ăƐ ĞŶƟĚĂĚĞƐ
ĚĂDKĞĚĞƋƵĂůƋƵĞƌĞŶƟĚĂĚĞĚŽ'ƌƵƉŽůƟĐĞWŽƌƚƵŐĂů͕ƋƵĞŽďƚĞǀĞƉƌĞǀŝĂŵĞŶƚĞũƵŶƚŽ ƌĞƐƉŽŶƐĄǀĞŝƐ ƉĞůĂ ĚĞĨĞƐĂ Ğ ƉƌŽŵŽĕĆŽ ĚŽƐ ĚŝƌĞŝƚŽƐ ĚŽƐ ĐŽŶƐƵŵŝĚŽƌĞƐ͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ
ĚŽƐŵĞƐŵŽƐŽƐŶĞĐĞƐƐĄƌŝŽƐĐŽŶƐĞŶƟŵĞŶƚŽƐƉĂƌĂĞĨĞŝƚŽĚŽƉƌĞǀŝƐƚŽŶĂƉƌĞƐĞŶƚĞĐůĄƵƐƵůĂ͕ ĂŝƌĞĕĆŽͲ'ĞƌĂůĚŽŽŶƐƵŵŝĚŽƌ͕ŽĐůŝĞŶƚĞƉŽĚĞƐƵďŵĞƚĞƌƋƵĂŝƐƋƵĞƌĐŽŶŇŝƚŽƐĐŽŶƚƌĂƚƵĂŝƐ
ďĞŵĐŽŵŽƋƵĞƉƌĞƐƚŽƵĂŽƐƌĞĨĞƌŝĚŽƐƵƟůŝǌĂĚŽƌĞƐƚŽĚĂĂŝŶĨŽƌŵĂĕĆŽŶĞĐĞƐƐĄƌŝĂĞŝŶĚŝĐĂĚĂ ĂŽƐ ŵĞĐĂŶŝƐŵŽƐ ĚĞ ĂƌďŝƚƌĂŐĞŵ Ğ ŵĞĚŝĂĕĆŽ ƋƵĞ ƐĞ ĞŶĐŽŶƚƌĞŵ ŽƵ ǀĞŶŚĂŵ Ă ƐĞƌ
ŶĂƉƌĞƐĞŶƚĞĐůĄƵƐƵůĂ͘ ůĞŐĂůŵĞŶƚĞ ĐŽŶƐƟƚƵşĚŽƐ͕ ďĞŵ ĐŽŵŽ ƌĞĐůĂŵĂƌ ũƵŶƚŽ ĚĂ DK ĚĞ ĂƚŽƐ Ğ ŽŵŝƐƐƁĞƐ ƋƵĞ
14.KĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌƐĞƌĄ͕ĚĞŝŐƵĂůŵŽĚŽ͕ĂƉůŝĐĄǀĞů͕ƐĞŵƉƌĞƋƵĞ͕ĞŵƐĞĚĞ ǀŝŽůĞŵĂƐĚŝƐƉŽƐŝĕƁĞƐůĞŐĂŝƐĂƉůŝĐĄǀĞŝƐăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ĚĞĞǆĞĐƵĕĆŽĚŽƉƌĞƐĞŶƚĞĐŽŶƚƌĂƚŽ͕ĞǆŝƐƚĂŵŽƵƚƌŽƐƵƟůŝǌĂĚŽƌĞƐĐŽŵĂĐĞƐƐŽĂŽƐƐĞƌǀŝĕŽƐ͘ 21.2. WĂƌĂ ƋƵĞƐƚƁĞƐ ĞŵĞƌŐĞŶƚĞƐ ĚŽ ƉƌĞƐĞŶƚĞ ĐŽŶƚƌĂƚŽ͕ ƋƵĂŶĚŽ ĐĞůĞďƌĂĚŽ ĐŽŵ ĐůŝĞŶƚĞ
15.WdWKZdh'>͕^'W^͕^͘͘ĚŝƐƉƁĞĚĞƵŵĂWŽůşƟĐĂĚĞWƌŽƚĞĕĆŽĚĞĂĚŽƐWĞƐƐŽĂŝƐ ĐŽŶƐƵŵŝĚŽƌ͕ ƐĞƌĆŽ ĐŽŵƉĞƚĞŶƚĞƐ ĂƐ ƐĞŐƵŝŶƚĞƐ ĞŶƟĚĂĚĞƐ ĚĞ ZĞƐŽůƵĕĆŽ ůƚĞƌŶĂƟǀĂ ĚĞ
ƉƵďůŝĐĂĚĂ Ğŵ ŚƩƉƐ͗ͬͬǁǁǁ͘ƚĞůĞĐŽŵ͘ƉƚͬƉƚͲƉƚͬƉĂŐŝŶĂƐͬƉŽůŝƟĐĂͲƉƌŝǀĂĐŝĚĂĚĞ͘ĂƐƉǆ͕ ŶĂ ƋƵĂů >ŝơŐŝŽƐĚĞŽŶƐƵŵŽ͗E/ͲĞŶƚƌŽEĂĐŝŽŶĂůĚĞ/ŶĨŽƌŵĂĕĆŽĞƌďŝƚƌĂŐĞŵĚĞŽŶŇŝƚŽƐ
ĐŽŶƐƚĂĂŝŶĨŽƌŵĂĕĆŽƌĞůĂƟǀĂăƉƌŽƚĞĕĆŽĚĞĚĂĚŽƐƉĞƐƐŽĂŝƐĞĂŝĚĞŶƟĮĐĂĕĆŽĚĂƐŵĞĚŝĚĂƐ ĚĞ ŽŶƐƵŵŽ ;ǁǁǁ͘ĂƌďŝƚƌĂŐĞŵĚĞĐŽŶƐƵŵŽ͘ŽƌŐͿ͕ ĞŶƚƌŽ ĚĞ ƌďŝƚƌĂŐĞŵ ĚĞ ŽŶŇŝƚŽƐ ĚĞ
ĚĞƐƟŶĂĚĂƐăƉƌŽƚĞĕĆŽĞƐĞŐƵƌĂŶĕĂĂĚĞƋƵĂĚĂƐĐŽŶƚƌĂƌŝƐĐŽƐĂƐƐŽĐŝĂĚŽƐ͘ ŽŶƐƵŵŽĚĞ>ŝƐďŽĂ;ǁǁǁ͘ĐĞŶƚƌŽĂƌďŝƚƌĂŐĞŵůŝƐďŽĂ͘ƉƚͿ͕ĞŶƚƌŽĚĞ/ŶĨŽƌŵĂĕĆŽ͕DĞĚŝĂĕĆŽ
16.ĂƐŽĂDKĚĞĐŝĚĂĂĚŽƚĂƌ͕ĞŵĐŽŶĨŽƌŵŝĚĂĚĞĐŽŵŽƉƌĞǀŝƐƚŽŶĂůĞŝ͕ƉŽůşƟĐĂƐĚĞŐĞƐƚĆŽ ĞƌďŝƚƌĂŐĞŵĚĞŽŶŇŝƚŽƐĚĞŽŶƐƵŵŽĚŽůŐĂƌǀĞ;ǁǁǁ͘ĐŽŶƐƵŵŝĚŽƌŽŶůŝŶĞ͘ƉƚͿ͕ĞŶƚƌŽ
ĚĞ ƚƌĄĨĞŐŽ ĐŽŵ Ž ŽďũĞƟǀŽ ĚĞ͕ ƉŽƌ ƋƵĞƐƚƁĞƐ ĚĞ ƋƵĂůŝĚĂĚĞ ƚĠĐŶŝĐĂ͕ ŽƟŵŝǌĂƌ Ă ƵƟůŝǌĂĕĆŽ ĚĞ ƌďŝƚƌĂŐĞŵ ĚĞ ŽŶŇŝƚŽƐ ĚĞ ŽŶƐƵŵŽ ĚŽ sĂůĞ ĚŽ ǀĞ ;ǁǁǁ͘ƚƌŝĂǀĞ͘ƉƚͿ͕ ĞŶƚƌŽ ĚĞ
ĚŽƐƐĞƵƐƐĞƌǀŝĕŽƐ͕ĞƐƚĂƐŶĆŽŝƌĆŽŝŶƚĞƌĨĞƌŝƌĐŽŵĂƉƌŽƚĞĕĆŽĚŽƐĚĂĚŽƐƉĞƐƐŽĂŝƐĚŽůŝĞŶƚĞ͘ /ŶĨŽƌŵĂĕĆŽ ĚĞ ŽŶƐƵŵŽ Ğ ƌďŝƚƌĂŐĞŵ ĚŽ WŽƌƚŽ ;ǁǁǁ͘ĐŝĐĂƉ͘ƉƚͿ͕ / Ͳ ĞŶƚƌŽ ĚĞ
/ŶĨŽƌŵĂĕĆŽ͕DĞĚŝĂĕĆŽĞƌďŝƚƌĂŐĞŵĚĞŽŶƐƵŵŽ;ǁǁǁ͘ĐŝĂď͘ƉƚͿ͕ĞŶƚƌŽĚĞƌďŝƚƌĂŐĞŵ
18. RESOLUÇÃO ĚĞŽŶŇŝƚŽƐĚĞŽŶƐƵŵŽĚŽŝƐƚƌŝƚŽĚĞŽŝŵďƌĂ;ǁǁǁ͘ĐĞŶƚƌŽĚĞĂƌďŝƚƌĂŐĞŵĚĞĐŽŝŵďƌĂ͘
18.1. Žŵ ĞǆĐĞĕĆŽ ĚŽ ĐĂƐŽ ƉƌĞǀŝƐƚŽ ŶŽ ŶƷŵĞƌŽ ƐĞŐƵŝŶƚĞ͕ Ž ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚĞĮŶŝƟǀŽ ĐŽŵͿĞĞŶƚƌŽĚĞƌďŝƚƌĂŐĞŵĚĞŽŶŇŝƚŽƐĚĞŽŶƐƵŵŽĚĂZĞŐŝĆŽƵƚſŶŽŵĂĚĂDĂĚĞŝƌĂ
ĚĂƐŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐ͕ĐŽŶĨĞƌĞĂƋƵĂůƋƵĞƌƵŵĂĚĂƐWĂƌƚĞƐŽĚŝƌĞŝƚŽăƌĞƐŽůƵĕĆŽĚŽ ;ǁǁǁ͘ƐƌƌŚ͘ŐŽǀͲŵĂĚĞŝƌĂ͘ƉƚͬĐĂĐĐͿͲĞĐƵũŽƐĐŽŶƚĂĐƚŽƐƉŽĚĞŵƐĞƌĐŽŶƐƵůƚĂĚŽƐĞŵŵĞŽ͘Ɖƚ
ŽŶƚƌĂƚŽ͕ĂƉſƐƉƌĠͲĂǀŝƐŽĂĚĞƋƵĂĚŽĚĞϴ;ŽŝƚŽͿĚŝĂƐ͕ƐĞŵƉƌĞũƵşǌŽĚĂƉĞŶĂůŝǌĂĕĆŽĂƋƵĞŽ ŽƵĞŵǁǁǁ͘ĐŽŶƐƵŵŝĚŽƌ͘Ɖƚ
ƌĞĨĞƌŝĚŽŝŶĐƵŵƉƌŝŵĞŶƚŽƉŽƐƐĂĚĂƌůƵŐĂƌ͘ 21.3.ƌĞĐůĂŵĂĕĆŽĂĂƉƌĞƐĞŶƚĂƌƉĞůŽĐůŝĞŶƚĞĚĞǀĞƌĄƐĞƌĂƉƌĞƐĞŶƚĂĚĂŶŽƉƌĂǌŽŵĄǆŝŵŽ
18.2.ĂƐŽŽĐůŝĞŶƚĞ͕ŶŽĐĂƐŽĚĞƐĞƌĐŽŶƐƵŵŝĚŽƌ͕ŶĆŽƉƌŽĐĞĚĂăƌĞŐƵůĂƌŝǌĂĕĆŽĚŽƐǀĂůŽƌĞƐ ĚĞ ϯϬ ;ƚƌŝŶƚĂͿ ĚŝĂƐ͕ ĐŽŶƚĂĚŽƐ Ă ƉĂƌƟƌ ĚŽ ĐŽŶŚĞĐŝŵĞŶƚŽ ĚŽƐ ĨĂĐƚŽƐ ƉĞůŽ ĐůŝĞŶƚĞ͕ ƐĞŶĚŽ
ĞŵĚşǀŝĚĂ͕ĚĞĐŽƌƌŝĚŽƐϯϬ;ƚƌŝŶƚĂͿĚŝĂƐƐŽďƌĞĂĚĂƚĂĚĞƐƵƐƉĞŶƐĆŽĚŽƐĞƌǀŝĕŽŶŽƐƚĞƌŵŽƐĚĂ ƌĞŐŝƐƚĂĚĂŶŽƐƐŝƐƚĞŵĂƐĚĞŝŶĨŽƌŵĂĕĆŽĚĂDKƋƵĞĚĞǀĞƌĄĚĞĐŝĚŝƌĂƌĞĐůĂŵĂĕĆŽĞŶŽƟĮĐĂƌ
ŽŶĚŝĕĆŽϰ͘Ϯ͘ĚĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕ŽŽŶƚƌĂƚŽĐŽŶƐŝĚĞƌĂͲƐĞĂƵƚŽŵĂƟĐĂŵĞŶƚĞƌĞƐŽůǀŝĚŽ͘ ŽŝŶƚĞƌĞƐƐĂĚŽŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐĂĐŽŶƚĂƌĚĂĚĂƚĂĚĂƐƵĂƌĞĐĞĕĆŽ͘
18.3. YƵĂŶĚŽ Ă ĂĚĞƐĆŽ ĂŽ ƐĞƌǀŝĕŽ ŶĆŽ ĨŽƌ ĞĨĞƚƵĂĚĂ Ğŵ ůŽũĂƐ͕ Ž ĐůŝĞŶƚĞ͕ ĐĂƐŽ ƐĞũĂ 21.4. Ɛ ƌĞĐůĂŵĂĕƁĞƐ ƐŽďƌĞ ĨĂƚƵƌĂĕĆŽ͕ ĚĞƐĚĞ ƋƵĞ ĂƉƌĞƐĞŶƚĂĚĂƐ ĂƚĠ ă ĚĂƚĂ ůŝŵŝƚĞ ĚĞ
ĐŽŶƐƵŵŝĚŽƌ͕ƉŽĚĞĞǆĞƌĐĞƌŽĚŝƌĞŝƚŽĚĞůŝǀƌĞƌĞƐŽůƵĕĆŽƐĞŵƋƵĞůŚĞƐĞũĂĞǆŝŐŝĚĂƋƵĂůƋƵĞƌ ƉĂŐĂŵĞŶƚŽ͕ƐƵƐƉĞŶĚĞŵĂŽďƌŝŐĂƚŽƌŝĞĚĂĚĞĚĞƉĂŐĂŵĞŶƚŽĚĂƉĂƌĐĞůĂĚĂĨĂƚƵƌĂƌĞĐůĂŵĂĚĂ
ŝŶĚĞŵŶŝǌĂĕĆŽ͕ ŶŽ ƉƌĂǌŽ ĚĞ ϭϰ ;ĐĂƚŽƌǌĞͿ ĚŝĂƐ Ă ĐŽŶƚĂƌ ĚĂ ĚĂƚĂ ĚĞ ĂĚĞƐĆŽ ăƐ ĐŽŶĚŝĕƁĞƐ ĂƚĠăƐƵĂĚĞĐŝƐĆŽƉĞůĂDK͘
ĐŽŶƚƌĂƚƵĂŝƐ͕ ŵĞĚŝĂŶƚĞ ĐŽŵƵŶŝĐĂĕĆŽ ĚĞ ƌĞƐŽůƵĕĆŽ͕ ĂƚƌĂǀĠƐ ĚĞ ĚĞĐůĂƌĂĕĆŽ ŝŶĞƋƵşǀŽĐĂ͕
ĚŝƌŝŐŝĚĂăDK͕ƉŽĚĞŶĚŽƵƟůŝǌĂƌĂŵŝŶƵƚĂĂďĂŝǆŽŝŶĚŝĐĂĚĂ͘ 22. DEPÓSITO
18.3.1.^ĞŵƉƌĞƋƵĞĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƚĞŶŚĂŝŶşĐŝŽ͕ĂƉĞĚŝĚŽĚŽĐůŝĞŶƚĞ͕ĚƵƌĂŶƚĞŽ EŽƐƚĞƌŵŽƐůĞŐĂŝƐ͕ĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĞƐƉĞĐşĮĐĂƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐ
ƉƌĂǌŽ ĚĞ ĞǆĞƌĐşĐŝŽ ĚŽ ĚŝƌĞŝƚŽ ĚĞ ůŝǀƌĞ ƌĞƐŽůƵĕĆŽ͕ Ž ĐůŝĞŶƚĞ ĮĐĂ ŽďƌŝŐĂĚŽ Ă ƉĂŐĂƌ ă DK ĚĞŽŵƵŶŝĐĂĕƁĞƐůĞƚƌſŶŝĐĂƐĨŽƌĂŵĚĞƉŽƐŝƚĂĚĂƐũƵŶƚŽĚĂEKDĞĚĂŝƌĞĕĆŽͲ'ĞƌĂů
Ž ŵŽŶƚĂŶƚĞ ƉƌŽƉŽƌĐŝŽŶĂů ĂŽ ƐĞƌǀŝĕŽ ƉƌĞƐƚĂĚŽ ĂƚĠ ĂŽ ŵŽŵĞŶƚŽ ĚĂ ĐŽŵƵŶŝĐĂĕĆŽ ĚĂ ĚŽŽŶƐƵŵŝĚŽƌ͘
ƌĞƐŽůƵĕĆŽ͕ŝŶĐůƵŝŶĚŽŽǀĂůŽƌĚĂŝŶƐƚĂůĂĕĆŽĞĂƟǀĂĕĆŽ͕ƐĞĂƉůŝĐĄǀĞů͘
18.3.2.EĆŽŚĄůƵŐĂƌĂŽĚŝƌĞŝƚŽĚĞůŝǀƌĞƌĞƐŽůƵĕĆŽƐĞŵƉƌĞƋƵĞĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƚĞŶŚĂ ANEXO I
ŝŶşĐŝŽ͕ĂƉĞĚŝĚŽĚŽĐůŝĞŶƚĞ͕ĚƵƌĂŶƚĞŽƉƌĂǌŽĚĞĞǆĞƌĐşĐŝŽĚŽŵĞƐŵŽĞŽĐůŝĞŶƚĞƌĞĐŽŶŚĞĕĂĂ PERÍODOS DE FIDELIZAÇÃO E DESBLOQUEIOS
ƌĞƐƉĞƟǀĂĐĞƐƐĂĕĆŽŶŽŵŽŵĞŶƚŽĚĂŝŶƐƚĂůĂĕĆŽĞͬŽƵĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
CLIENTE
DŝŶƵƚĂ ƉĂƌĂ ĨŽƌŵƵůĄƌŝŽ ĚĞ ůŝǀƌĞ ƌĞƐŽůƵĕĆŽ ;Ɛſ ĚĞǀĞ ƉƌĞĞŶĐŚĞƌ Ğ ĚĞǀŽůǀĞƌ Ž ƉƌĞƐĞŶƚĞ I. PERÍODOS DE FIDELIZAÇÃO
ĨŽƌŵƵůĄƌŝŽƐĞƋƵŝƐĞƌƌĞƐŽůǀĞƌŽĐŽŶƚƌĂƚŽͿ 1.1.KƐƐĞƌǀŝĕŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDKƋƵĞƉƌĞƐƐƵƉŽŶŚĂŵĂĂƐƐƵŶĕĆŽƉĞůŽĐůŝĞŶƚĞĚĞ
ͶWĂƌĂ΀ŝŶƐĞƌŝƌĂƋƵŝŽŶŽŵĞ͕ŽĞŶĚĞƌĞĕŽŐĞŽŐƌĄĮĐŽĞ͕ĞǀĞŶƚƵĂůŵĞŶƚĞ͕ŽŶƷŵĞƌŽĚĞĨĂǆĞ ƵŵƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ƌĞƐƵůƚĂŵ͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞĞŶŽƐƚĞƌŵŽƐĚĂůĞŝ͗
ŽĞŶĚĞƌĞĕŽĚĞĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽĚŽƉƌŽĮƐƐŝŽŶĂů΁͗ a)ĐŽŵŽĐŽŶƚƌĂƉĂƌƟĚĂĚĞĂƚƌŝďƵŝĕĆŽĚĞĐŽŶĚŝĕƁĞƐƉƌŽŵŽĐŝŽŶĂŝƐ͖
04.2020
Ͷ WĞůĂ ƉƌĞƐĞŶƚĞ ĐŽŵƵŶŝĐŽͬĐŽŵƵŶŝĐĂŵŽƐ ;ΎͿ ƋƵĞ ƌĞƐŽůǀŽͬƌĞƐŽůǀĞŵŽƐ ;ΎͿ ĚŽ ŵĞƵͬ b)ĐŽŵŽĐŽŶƚƌĂƉĂƌƟĚĂĚĞƐƵďƐŝĚŝĂĕĆŽĚĞĞƋƵŝƉĂŵĞŶƚŽ͖
ŶŽƐƐŽ ;ΎͿ ĐŽŶƚƌĂƚŽ ĚĞ ĐŽŵƉƌĂ Ğ ǀĞŶĚĂ ƌĞůĂƟǀŽ ĂŽ ƐĞŐƵŝŶƚĞ ďĞŵͬƉĂƌĂ Ă ƉƌĞƐƚĂĕĆŽ ĚŽ 1.2. KƐ ƉĞƌşŽĚŽƐ ĚĞ ĮĚĞůŝǌĂĕĆŽ͕ ĚŽƐ ƐĞƌǀŝĕŽƐ ƐĆŽ ŽƐ ĂƐƐŝŶĂůĂĚŽƐ͕ ƉĞůŽ ĐůŝĞŶƚĞ͕ ŶŽ
ƐĞŐƵŝŶƚĞƐĞƌǀŝĕŽ;ΎͿͶ^ŽůŝĐŝƚĂĚŽĞŵ;ΎͿͬƌĞĐĞďŝĚŽĞŵ;ΎͿͶEŽŵĞĚŽ;ƐͿĐŽŶƐƵŵŝĚŽƌ;ĞƐͿ &ŽƌŵƵůĄƌŝŽ͕ƐĞŶĚŽĂƉůŝĐĄǀĞŝƐĂƐĐŽŶĚŝĕƁĞƐĚĞƌĞƐĐŝƐĆŽĂŶƚĞĐŝƉĂĚĂƉƌĞǀŝƐƚĂƐŶĂƐƌĞƐƉĞƟǀĂƐ
ͶŶĚĞƌĞĕŽĚŽ;ƐͿĐŽŶƐƵŵŝĚŽƌ;ĞƐͿͶƐƐŝŶĂƚƵƌĂĚŽ;ƐͿĐŽŶƐƵŵŝĚŽƌ;ĞƐͿ;ƐſŶŽĐĂƐŽĚĞŽ ŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚŽƐƐĞƌǀŝĕŽƐ͘
Mod.C/1002255
ƉƌĞƐĞŶƚĞĨŽƌŵƵůĄƌŝŽƐĞƌŶŽƟĮĐĂĚŽĞŵƉĂƉĞůͿ͘
ϯ
II. DESBLOQUEIOS ƌĞƉĂƌĂĚĂ ĂŽ ĂďƌŝŐŽ ĚĂ ƌĞƐƉĞƟǀĂ ŐĂƌĂŶƟĂ ůĞŐĂů ĚĞ ĞƋƵŝƉĂŵĞŶƚŽ͕ Ă DK ĂƐƐĞŐƵƌĂ Ƶŵ
2.1. ĂƐŽ Ž ĐůŝĞŶƚĞ ƚĞŶŚĂ ĂĚƋƵŝƌŝĚŽ Ƶŵ ƚĞůĞŵſǀĞů ;ĚŽƌĂǀĂŶƚĞ ͞ĞƋƵŝƉĂŵĞŶƚŽ͟Ϳ͕ ƐĞƌǀŝĕŽĚĞƉſƐͲǀĞŶĚĂ͕ĞǆĐĞƚŽƐĞ͗
ĐŽŶĨŽƌŵĞ ĂƐƐŝŶĂůĂĚŽ ŶŽ &ŽƌŵƵůĄƌŝŽ Ğ ƉƌĞƚĞŶĚĂ ĚƵƌĂŶƚĞ Ž ƉĞƌşŽĚŽ ĚĞ ĮĚĞůŝǌĂĕĆŽ͕ Ž a)ĂƐĐĂƌĂĐƚĞƌşƐƟĐĂƐƚĠĐŶŝĐĂƐĚŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽĨŽƌĞŵĐŽŵƉĂơǀĞŝƐĐŽŵĂƐĞǆŝƐƚĞŶƚĞƐ
ĚĞƐďůŽƋƵĞĂŵĞŶƚŽĚŽĞƋƵŝƉĂŵĞŶƚŽŽƵĂƌĞƐŽůƵĕĆŽĚŽĐŽŶƚƌĂƚŽ͕ĂDKĐŽďƌĂƌĄŽǀĂůŽƌ ŶŽƐƉĂşƐĞƐĚĂŽŵƵŶŝĚĂĚĞƵƌŽƉĞŝĂ͖
ĐŽƌƌĞƐƉŽŶĚĞŶƚĞăĚŝĨĞƌĞŶĕĂĞŶƚƌĞŽƉƌĞĕŽĚŽĞƋƵŝƉĂŵĞŶƚŽĞŽǀĂůŽƌƉĂŐŽƉĞůŽĐůŝĞŶƚĞ͕ b) ŶĆŽ ĞǆŝƐƟƌĞŵ ƌĞůĂĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ĞŶƚƌĞ Ă DK Ğ Ž ĨĂďƌŝĐĂŶƚĞͬƌĞƉƌĞƐĞŶƚĂŶƚĞ ĚĞƐƐĞ
ŶŽƐƚĞƌŵŽƐĂƐĞŐƵŝƌŝŶĚŝĐĂĚŽƐ͗ ĞƋƵŝƉĂŵĞŶƚŽ͖
i. ϭϬϬйĚŽǀĂůŽƌĚŽĞƋƵŝƉĂŵĞŶƚŽŶŽĚĞĐƵƌƐŽĚŽƐƉƌŝŵĞŝƌŽƐϲ;ƐĞŝƐͿŵĞƐĞƐĚĞǀŝŶĐƵůĂĕĆŽ͖ c) Ƶŵ ŽƵ ŵĂŝƐ ĐŽŵƉŽŶĞŶƚĞƐ ŶĞĐĞƐƐĄƌŝŽƐ ƉĂƌĂ Ă ƌĞƉĂƌĂĕĆŽ ƚĞŶŚĂŵ ĚĞŝǆĂĚŽ ĚĞ ƐĞƌ
ii. ϴϬй ĚŽ ǀĂůŽƌ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ĂƉſƐ ŽƐ ƉƌŝŵĞŝƌŽƐ ϲ ;ƐĞŝƐͿ ŵĞƐĞƐ ĚŽ ƉĞƌşŽĚŽ ĚĞ ĨĂďƌŝĐĂĚŽƐƉĞůŽĨŽƌŶĞĐĞĚŽƌ͖
ǀŝŶĐƵůĂĕĆŽ͖ d) Ă ĂǀĂƌŝĂ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ĞƐƟǀĞƌ ƌĞůĂĐŝŽŶĂĚĂ ĐŽŵ Ă ƵƟůŝǌĂĕĆŽ ĨŽƌĂ ĚĂƐ ĐŽŶĚŝĕƁĞƐ
iii.ϱϬйĚŽǀĂůŽƌĚŽĞƋƵŝƉĂŵĞŶƚŽ͕ŶŽƷůƟŵŽĂŶŽĚŽƉĞƌşŽĚŽĚĞǀŝŶĐƵůĂĕĆŽ͘ ƉƌĞǀŝƐƚĂƐƉĞůŽĨĂďƌŝĐĂŶƚĞ͖
2.2.^ĞŶĆŽĞǆŝƐƟƌƉĞƌşŽĚŽĚĞĮĚĞůŝǌĂĕĆŽ͕ƉĞůŽƐĞƌǀŝĕŽĚĞĚĞƐďůŽƋƵĞĂŵĞŶƚŽĚŽƚĞůĞŵſǀĞů e)ŽĐůŝĞŶƚĞŶĆŽƉŽƐƐĂĨĂǌĞƌƉƌŽǀĂĚĂůĞŐşƟŵĂƉƌŽƉƌŝĞĚĂĚĞĚŽĞƋƵŝƉĂŵĞŶƚŽ͖
ŶĆŽƉŽĚĞƐĞƌĐŽďƌĂĚĂƵŵĂƋƵĂŶƟĂƐƵƉĞƌŝŽƌăĚŝĨĞƌĞŶĕĂĞŶƚƌĞŽǀĂůŽƌĚŽĞƋƵŝƉĂŵĞŶƚŽă f) Ž ĞƋƵŝƉĂŵĞŶƚŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ďůŽƋƵĞĂĚŽ ă ƌĞĚĞ ĚĞ ŽƵƚƌŽ ŽƉĞƌĂĚŽƌ ŽƵ ƟǀĞƌ ƐŝĚŽ
ĚĂƚĂĚĂƐƵĂĂƋƵŝƐŝĕĆŽĞŽǀĂůŽƌũĄƉĂŐŽƉĞůŽĐůŝĞŶƚĞ͘ ĚĞƐďůŽƋƵĞĂĚŽĚĞĨŽƌŵĂŝůşĐŝƚĂ͘
2.DKƉƌŽǀŝĚĞŶĐŝĂƌĄĂƉĞŶĂƐĂƌĞƉĂƌĂĕĆŽĚĂĂǀĂƌŝĂŝĚĞŶƟĮĐĂĚĂƉĞůŽĐůŝĞŶƚĞĂƋƵĂŶĚŽ
ANEXO II ĚŽ ƉĞĚŝĚŽ ĚĞ ĂƐƐŝƐƚġŶĐŝĂ ƚĠĐŶŝĐĂ͕ ƉƌŽĐĞĚĞŶĚŽ ă ĞůĂďŽƌĂĕĆŽ ĚĞ Ƶŵ ŽƌĕĂŵĞŶƚŽ ƉƌĠǀŝŽ͕
CONDIÇÕES DE DISPONIBILIZAÇÃO DA FATURA ELETRÓNICA E EXTRATO ON-LINE ƐƵũĞŝƚŽăĂƉƌŽǀĂĕĆŽĚŽĐůŝĞŶƚĞ͕ĐĂƐŽĂƉůŝĐĄǀĞů͘
3.KǀĂůŽƌĚŽŽƌĕĂŵĞŶƚŽƉƌĠǀŝŽ;ǀĂůŽƌŵĠĚŝŽĞƐƟŵĂĚŽĚĂƌĞƉĂƌĂĕĆŽͿĂĐĞŝƚĞƉĞůŽĐůŝĞŶƚĞ
I. FATURA ELETRÓNICA ƉŽĚĞƌĄ ƐŽĨƌĞƌ ĂůƚĞƌĂĕƁĞƐ͕ ĐĂƐŽ Ă ĂǀĂƌŝĂ ŝĚĞŶƟĮĐĂĚĂ ŶĆŽ ĐŽŝŶĐŝĚĂ ĐŽŵ Ă ŝŶŝĐŝĂůŵĞŶƚĞ
1.OBJETO ĚĞƐĐƌŝƚĂ ŶŽ ƉĞĚŝĚŽ ĚĞ ĂƐƐŝƐƚġŶĐŝĂ ƚĠĐŶŝĐĂ͘ EĞƐƐĞƐ ĐĂƐŽƐ͕ Ă DK ĐŽŵƉƌŽŵĞƚĞͲƐĞ Ă
1.1.KƐĞƌǀŝĕŽĚĞ&ĂƚƵƌĂůĞƚƌſŶŝĐĂ;͞&͟ͿĐŽŶƐŝƐƚĞŶĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽŐƌĂƚƵŝƚĂ͕ƉĞůĂDK ĐŽŵƵŶŝĐĂƌŶŽǀŽŽƌĕĂŵĞŶƚŽĂŽĐůŝĞŶƚĞ͕ƐĞŽǀĂůŽƌĂƉƌĞƐĞŶƚĂĚŽĨŽƌŵĂŝŽƌƋƵĞŽŝŶŝĐŝĂůŵĞŶƚĞ
ĂŽ ĐůŝĞŶƚĞ͕ ĚĞ ƵŵĂ ĨĂƚƵƌĂ ĞŵŝƟĚĂ Ğŵ ĨŽƌŵĂƚŽ ĞůĞƚƌſŶŝĐŽ ƌĞůĂƟǀĂŵĞŶƚĞ ĂŽƐ ƐĞƌǀŝĕŽƐ ĂƉƌĞƐĞŶƚĂĚŽ͕ŽƋƵĂůĮĐĂƐƵũĞŝƚŽăĂƉƌŽǀĂĕĆŽĚŽĐůŝĞŶƚĞ͘
DKĞŵĐĂĚĂŵŽŵĞŶƚŽĐŽŶƚƌĂƚĂĚŽƐƉĞůŽĐůŝĞŶƚĞ͕ĚĞĂĐŽƌĚŽĐŽŵŽƐƉƌĞƐĞŶƚĞƐƚĞƌŵŽƐ 4. KƐ ŽƌĕĂŵĞŶƚŽƐ ĂƉƌĞƐĞŶƚĂĚŽƐ ƉĞůĂ DK ƚġŵ ƵŵĂ ǀĂůŝĚĂĚĞ ĚĞ ϱ ĚŝĂƐ ƷƚĞŝƐ ĂƉſƐ Ă
ĞĐŽŶĚŝĕƁĞƐ͘ ĐŽŵƵŶŝĐĂĕĆŽĂŽĐůŝĞŶƚĞ͘&ŝŶĚŽĞƐƚĞƉƌĂǌŽ͕ƐĞŽĐůŝĞŶƚĞŶĂĚĂĚŝƐƐĞƌ͕ŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽ
1.2. & ƚĞŵ Ž ŵĞƐŵŽ ǀĂůŽƌ ƋƵĞ Ă ĨĂƚƵƌĂ ĞŵŝƟĚĂ Ğŵ ƉĂƉĞů͕ ƉŽŝƐ ĐŽŶƚĠŵ ƚŽĚĂƐ ĂƐ ƌĞƉĂƌĂĚŽƐĞƌĄĚĞǀŽůǀŝĚŽĂŽĐůŝĞŶƚĞ͕ĐŽŶƐŝĚĞƌĂŶĚŽͲƐĞƋƵĞŽŽƌĕĂŵĞŶƚŽŶĆŽĨŽŝĂĐĞŝƚĞƉĞůŽ
ŵĞŶĕƁĞƐ ŽďƌŝŐĂƚſƌŝĂƐ ƉƌĞǀŝƐƚĂƐ ŶĂ >Ğŝ͘ ĚŝĐŝŽŶĂůŵĞŶƚĞ͕ ĐŽŶƚĞŶĚŽ Ă & ƵŵĂ ĂƐƐŝŶĂƚƵƌĂ ŵĞƐŵŽ͘
ĞůĞƚƌſŶŝĐĂ͕ Ž ĚŽĐƵŵĞŶƚŽ ĞŵŝƟĚŽ ƉĞůĂ DK ƐĂƟƐĨĂǌ ĂƐ ĐŽŶĚŝĕƁĞƐ ĞǆŝŐŝĚĂƐ ŶĂ >Ğŝ ƉĂƌĂ 5. ĚĂ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ ĚŽ ĐůŝĞŶƚĞ Ž ƉĂŐĂŵĞŶƚŽ ĚĞ ƚŽĚĂƐ ĂƐ ĚĞƐƉĞƐĂƐ ŝŶĞƌĞŶƚĞƐ ă
ŐĂƌĂŶƟƌĂĂƵƚĞŶƟĐŝĚĂĚĞĚĂƐƵĂŽƌŝŐĞŵĞĂŝŶƚĞŐƌŝĚĂĚĞĚŽƐĞƵĐŽŶƚĞƷĚŽ͘ ƌĞƉĂƌĂĕĆŽĚŽĞƋƵŝƉĂŵĞŶƚŽ͘
1.3.ĂƐŽŽůŝĞŶƚĞŶĆŽĂĚŝƌĂăĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂŝƌĄƌĞĐĞďĞƌĂĨĂƚƵƌĂĞŵƉĂƉĞůŶĂŵŽƌĂĚĂ 6.ĚĂĞǆĐůƵƐŝǀĂƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞƉƌŽĐĞĚĞƌĂŽ͞ďĂĐŬƵƉ͟ĚŽƐĐŽŶƚĞƷĚŽƐĞƐƵĂ
ĚĞŝŶƐƚĂůĂĕĆŽŽƵĞŵŽƵƚƌĂŝŶĚŝĐĂĚĂƉĞůŽĐůŝĞŶƚĞ͘ ĞůŝŵŝŶĂĕĆŽĐĂƐŽŶĆŽƉƌĞƚĞŶĚĂƋƵĞŚĂũĂƋƵĂůƋƵĞƌƟƉŽĚĞĂĐĞƐƐŽĂŽƐŵĞƐŵŽƐĐŽŶƚĞƷĚŽƐ
ƉŽƌƚĞƌĐĞŝƌŽƐ͘
2. ADESÃO 7. DK ŶĆŽ ƐĞ ƌĞƐƉŽŶƐĂďŝůŝǌĂ ƉĞůĂ ƉĞƌĚĂ ĚĞ ƋƵĂŝƐƋƵĞƌ ƉĂƌĂŵĞƚƌŝǌĂĕƁĞƐ͕ ŶĞŵ ƉĞůŽ
2.1.ĂĚĞƐĆŽă&ƉƌŽĚƵǌĞĨĞŝƚŽƐƌĞůĂƟǀĂŵĞŶƚĞăĨĂƚƵƌĂĂĞŵŝƟƌƉŽƐƚĞƌŝŽƌŵĞŶƚĞăĚĂƚĂ ĂĐĞƐƐŽ Ğ ƵƟůŝǌĂĕĆŽ ƉŽƌ ƉĂƌƚĞ ĚĞ ƚĞƌĐĞŝƌŽƐ ĚŽƐ ĐŽŶƚĞƷĚŽƐ ĞǆŝƐƚĞŶƚĞƐ ŶŽ ĞƋƵŝƉĂŵĞŶƚŽ
ĚĂĂĚĞƐĆŽ͕ƉĞůŽƋƵĞŽĐůŝĞŶƚĞĚĞŝǆĂƌĄĚĞƌĞĐĞďĞƌĂĨĂƚƵƌĂĞŵƉĂƉĞů͘WŽĚĞ͕ŶŽĞŶƚĂŶƚŽ͕ ĞŶƚƌĞŐƵĞ ƉĂƌĂ ƌĞƉĂƌĂĕĆŽ ;ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ͕ ŶƷŵĞƌŽƐ ĚĞ ƚĞůĞĨŽŶĞ͕ ĨŽƚŽŐƌĂĮĂƐ͕ DD^͕
ƐƵĐĞĚĞƌƋƵĞŽĐůŝĞŶƚĞƌĞĐĞďĂƵŵĂĨĂƚƵƌĂĞŵƉĂƉĞů͕ƐĞĂĂĚĞƐĆŽă&ĨŽƌĨĞŝƚĂĞŵĚĂƚĂ ^D^͕ǀşĚĞŽƐ͕ŝŶĨŽƌŵĂĕƁĞƐƉĞƐƐŽĂŝƐŽƵŽƵƚƌŽƐͿĐĂƐŽŽĐůŝĞŶƚĞŶĆŽƉƌŽĐĞĚĂăĞůŝŵŝŶĂĕĆŽ
ƉƌſǆŝŵĂăĚĂĞŵŝƐƐĆŽĚĂĨĂƚƵƌĂ͘ ĚŽƐ ĐŝƚĂĚŽƐ ĐŽŶƚĞƷĚŽƐͬĮĐŚĞŝƌŽƐ͘ DK ƚĂŵďĠŵ ŶĆŽ Ġ ƌĞƐƉŽŶƐĄǀĞů ƉŽƌ ƋƵĂůƋƵĞƌ ƟƉŽ
2.2.ĂĚĞƐĆŽă&ĐŽŶƐŝĚĞƌĂͲƐĞĞĨĞƚƵĂĚĂĂƉſƐĂĐĞŝƚĂĕĆŽĚĂƐ͞ŽŶĚŝĕƁĞƐĚŽ^ĞƌǀŝĕŽ&ĂƚƵƌĂ ĚĞĂĐĞƐƐŽĂŽƐƌĞĨĞƌŝĚŽƐĐŽŶƚĞƷĚŽƐ͕ĞŵĐĂƐŽĚĞƐƵďƐƟƚƵŝĕĆŽĚĞĞƋƵŝƉĂŵĞŶƚŽƉŽƌŽƵƚƌŽ
ůĞƚƌſŶŝĐĂ͘͟ ĞƋƵŝƉĂŵĞŶƚŽƚĞĐŶŝĐĂŵĞŶƚĞŶŽǀŽ͘
2.3.ĂĚĞƐĆŽă&ŶŽąŵďŝƚŽĚĂƵƟůŝǌĂĕĆŽĚĞƵŵƐĞƌǀŝĕŽƉƌĞƐƚĂĚŽƉĞůĂDKƉƌĞƐƐƵƉƁĞĂ 8. DK ŶĆŽ ĂƐƐƵŵĞ ƋƵĂŝƐƋƵĞƌ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞƐ ƉĞůŽƐ ĐĂƌƚƁĞƐ ^/D ĞƐƋƵĞĐŝĚŽƐ
ĂĚĞƐĆŽă&ĞŵƌĞůĂĕĆŽĂƚŽĚŽƐŽƐƐĞƌǀŝĕŽƐƉƌĞƐƚĂĚŽƐƉĞůĂDKĂďƌĂŶŐŝĚŽƐƉĞůĂŵĞƐŵĂ ŝŶĂĚǀĞƌƟĚĂŵĞŶƚĞŶŽƐĞƋƵŝƉĂŵĞŶƚŽƐĂůǀŽĚĞĂƐƐŝƐƚġŶĐŝĂƚĠĐŶŝĐĂ͘
ĐŽŶƚĂĚĞĨĂƚƵƌĂĕĆŽ͘ 9. WĂƌĂ ůĞǀĂŶƚĂŵĞŶƚŽ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ͕ Ž ĐůŝĞŶƚĞ ƚĞƌĄ ƋƵĞ ĂƉƌĞƐĞŶƚĂƌ Ž ƉĞĚŝĚŽ ĚĞ
ĂƐƐŝƐƚġŶĐŝĂƚĠĐŶŝĐĂ͕ƉƌŽĐĞĚĞƌĂŽƉĂŐĂŵĞŶƚŽĚŽǀĂůŽƌĚĂƌĞƉĂƌĂĕĆŽ͕ƐĞĂƉůŝĐĄǀĞů͕Ğ͕ĂŝŶĚĂ
3. SERVIÇO DE FE ĚĞǀŽůǀĞƌĞƋƵŝƉĂŵĞŶƚŽĞͬŽƵĂĐĞƐƐſƌŝŽƐƋƵĞƉŽƌǀĞŶƚƵƌĂůŚĞƚĞŶŚĂŵƐŝĚŽĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ
3.1.EŽąŵďŝƚŽĚŽƐĞƌǀŝĕŽĚĞ&͕ĂDKĚŝƐƉŽŶŝďŝůŝǌĂĂŽĐůŝĞŶƚĞĂ&ĂƚƌĂǀĠƐĚĞ͗ ĂơƚƵůŽĚĞĞŵƉƌĠƐƟŵŽ͘
(i)ŶǀŝŽĚĂ&ƉĂƌĂŽĞŶĚĞƌĞĕŽĚĞĞͲŵĂŝůŝŶĚŝĐĂĚŽƉĞůŽĐůŝĞŶƚĞ;ƉƌſƉƌŝŽŽƵĚĞƚĞƌĐĞŝƌŽ 10. ĚĂƚĂ ƉƌĞǀŝƐƚĂ ĚĞ ĞŶƚƌĞŐĂ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƋƵĞ ĐŽŶƐƚĂ ĚŽ ƉĞĚŝĚŽ ĚĞ ĂƐƐŝƐƚġŶĐŝĂ
ĂƵƚŽƌŝǌĂĚŽ ƉĂƌĂ Ž ĞĨĞŝƚŽͿ͖ Ğ (ii) ŽŶƐƵůƚĂ͕ ŶĂ ƌĞĂ ĚĞ ĐůŝĞŶƚĞ͕ ĚĂ &͕ ďĂƐƚĂŶĚŽ ƉĂƌĂ ƚĂů ƚĠĐŶŝĐĂĠŵĞƌĂŵĞŶƚĞŝŶĚŝĐĂƟǀĂ͘
ŽĐůŝĞŶƚĞŝŶƚƌŽĚƵǌŝƌŽƐƐĞƵƐĚĂĚŽƐĚĞĂĐĞƐƐŽăƌĞĂĚĞĐůŝĞŶƚĞ͕ĐĂƐŽĞƐƚĞũĂƌĞŐŝƐƚĂĚŽŶĂ 11. DK ĐŽŶƚĂĐƚĂƌĄ Ž ĐůŝĞŶƚĞ ůŽŐŽ ƋƵĞ Ž ĞƋƵŝƉĂŵĞŶƚŽ ĞƐƚĞũĂ ƌĞƉĂƌĂĚŽ͘ ĞĐŽƌƌŝĚŽƐ
ŵĞƐŵĂ͕ĚŝƐƉŽŶşǀĞůĞŵŵĞŽ͘Ɖƚ͘ ϯϬ ĚŝĂƐ ĂƉſƐ ĞƐƚĞ ĐŽŶƚĂĐƚŽ ŽƵ ƚĞŶƚĂƟǀĂ ĚĞ ĐŽŶƚĂĐƚŽ ƐĞŵ ƐƵĐĞƐƐŽ͕ ƐĞ ŶĆŽ ĨŽƌ ŽďƟĚĂ Ă
3.2.ƚƌĂǀĠƐĚŽƐĞƌǀŝĕŽĚĞ&͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄĂŝŶĚĂŝŵƉƌŝŵŝƌŽƵŐƵĂƌĚĂƌ;ĞŵĨŽƌŵĂƚŽ ŝŶĨŽƌŵĂĕĆŽƉƌĞƚĞŶĚŝĚĂ͕ĂDKƉƌŽĐĞĚĞƌĄăĚĞǀŽůƵĕĆŽĚŽĞƋƵŝƉĂŵĞŶƚŽƉĂƌĂĂŵŽƌĂĚĂ
W&ͿŶŽƐĞƵĐŽŵƉƵƚĂĚŽƌĂƐĨĂƚƵƌĂƐĞůĞƚƌſŶŝĐĂƐ͘WĂƌĂŝŵƉƌŝŵŝƌĞ ŽƵŐƵĂƌĚĂƌĂƐĨĂƚƵƌĂƐ͕ ƋƵĞĐŽŶƐƚĂĚŽƉĞĚŝĚŽĚĞĂƐƐŝƐƚġŶĐŝĂƚĠĐŶŝĐĂ͕ĂĐŽŵƉĂŶŚĂĚŽĚĞƵŵĂĨĂƚƵƌĂƋƵĞĚĞǀĞƌĄƐĞƌ
Ž ĐůŝĞŶƚĞ ŶĞĐĞƐƐŝƚĂ ĚĞ ƚĞƌ ŝŶƐƚĂůĂĚĂ Ă ĂƉůŝĐĂĕĆŽ ĚŽďĞ ĐƌŽďĂƚ ZĞĂĚĞƌ ;ǀĞƌƐĆŽ ϲ͘Ϭ ŽƵ ůŝƋƵŝĚĂĚĂƉĞůŽĐůŝĞŶƚĞŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϯϬĚŝĂƐ͘
ƐƵƉĞƌŝŽƌͿ͘ 12. ĞĐŽƌƌŝĚŽƐ ϵϬ ĚŝĂƐ Ă ĐŽŶƚĂƌ ĚĂ ĚĂƚĂ ĚĂ ĐŽŵƵŶŝĐĂĕĆŽ ĚĂ DK ƉƌĞǀŝƐƚĂ ŶŽ ŶƷŵĞƌŽ
3.3.KĐůŝĞŶƚĞƌĞŐŝƐƚĂĚŽŶĂƌĞĂĚĞĐůŝĞŶƚĞ͕ƉŽĚĞƌĄĐŽŶƐƵůƚĂƌĂƐϭϮ;ĚŽǌĞͿƷůƟŵĂƐĨĂƚƵƌĂƐ ĂŶƚĞƌŝŽƌ͕ƐĞŽĐůŝĞŶƚĞŶĆŽƉƌŽĐĞĚĞƌĂŽƌĞƐƉĞƟǀŽůĞǀĂŶƚĂŵĞŶƚŽĚŽĞƋƵŝƉĂŵĞŶƚŽ͕ĂDK
ĞůĞƚƌſŶŝĐĂƐĞŵŝƟĚĂƐ͘WĂƌĂĐŽŶƐƵůƚĂƌĨĂƚƵƌĂƐĞŵŝƟĚĂƐŚĄŵĂŝƐĚĞϭϮ;ĚŽǌĞͿŵĞƐĞƐ͕ŽĐůŝĞŶƚĞ ƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĐŽŵƉĞŶƐĂƌŽǀĂůŽƌĚĞǀŝĚŽƉĞůĂƌĞƉĂƌĂĕĆŽĚŽĞƋƵŝƉĂŵĞŶƚŽĐŽŵ
ƉŽĚĞƌĄ ĐŽŶƚĂĐƚĂƌ Ă DK ĂƚƌĂǀĠƐ ĚŽƐ ĐŽŶƚĂĐƚŽƐ ŝŶĚŝĐĂĚŽƐ ŶŽ ŵĞŶƵ ^ĞƌǀŝĕŽ ĂŽ ĐůŝĞŶƚĞх ĞǀĞŶƚƵĂůĐƌĠĚŝƚŽĞŵƐĂůĚŽĚĞĐŽŶƚĂĚĞĐĂƌƚĆŽĚĞĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞůŽƵůĂŶĕĂƌ
ŽŶƚĂĐƚŽƐĚĂƌĞĂĚĞĐůŝĞŶƚĞ;ŵĞŽ͘ƉƚͿ͘ ĞƐƐĞ ĚĠďŝƚŽ ŶĂ ĨĂƚƵƌĂ ƌĞůĂƟǀĂ ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ǀŽǌ ŵſǀĞů ŶĂ ŵŽĚĂůŝĚĂĚĞ ĚĞ
3.4.EĂĚĂƚĂĚĞĞŶǀŝŽĚĂ&͕ĂDKĞŶǀŝĂƉĂƌĂŽŶƷŵĞƌŽĚĞĐŽŶƚĂĐƚŽƚĞůĞĨſŶŝĐŽŝŶĚŝĐĂĚŽ ƉſƐͲƉĂŐĂŵĞŶƚŽ͘
ƉĞůŽĐůŝĞŶƚĞĞƐĞŵƋƵĂůƋƵĞƌĐƵƐƚŽ͕ƵŵĂŶŽƟĮĐĂĕĆŽŝŶĨŽƌŵĂŶĚŽĚĂĞŵŝƐƐĆŽĚĂ&͘WĂƌĂ 13.DKĐŽŶĨĞƌĞƵŵƉƌĂǌŽĚĞŐĂƌĂŶƟĂĚĞƌĞƉĂƌĂĕĆŽĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐŽƋƵĂůǀĂƌŝĂ
ĞƐƚĞ ĞĨĞŝƚŽ͕ Ž ĐůŝĞŶƚĞ ĚĞǀĞƌĄ ŵĂŶƚĞƌ ŽƐ ƌĞƐƉĞƟǀŽƐ ĐŽŶƚĂĐƚŽƐ ĂƚƵĂůŝǌĂĚŽƐ͕ ƐĞŶĚŽ ĂŝŶĚĂ ĐŽŶƐŽĂŶƚĞĂŵĂƌĐĂĚŽĞƋƵŝƉĂŵĞŶƚŽĞĂƌĞƐƉĞƟǀĂĚĞĮŶŝĕĆŽƉĞůŽĨĂďƌŝĐĂŶƚĞ͘
ƌĞƐƉŽŶƐĄǀĞů ƉŽƌ ĂƐƐĞŐƵƌĂƌ ĞƐƉĂĕŽ ĚŝƐƉŽŶşǀĞů ƉĂƌĂ Ă ƌĞĐĞĕĆŽ ĚĂƐ ĨĂƚƵƌĂƐ ŶĂ ƐƵĂ ĐĂŝǆĂ 14.ŐĂƌĂŶƟĂĚĞƌĞƉĂƌĂĕĆŽŶĆŽƉŽĚĞƐĞƌĂĐŝŽŶĂĚĂ͕ŶŽƐƐĞŐƵŝŶƚĞƐĐĂƐŽƐ͗
ĚĞĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽ͕ďĞŵĐŽŵŽĐŽŵƵŶŝĐĂƌăDKĂĂůƚĞƌĂĕĆŽĚŽĞŶĚĞƌĞĕŽĚĞĐŽƌƌĞŝŽ a)ŽƐŝŶƚŽŵĂĚĞĂǀĂƌŝĂŶĆŽƐĞũĂŝŐƵĂůĂŽŵĂŶŝĨĞƐƚĂĚŽŶĂƌĞƉĂƌĂĕĆŽĂŶƚĞƌŝŽƌ͖
ĞůĞƚƌſŶŝĐŽ͘ b)ŽĞƋƵŝƉĂŵĞŶƚŽƟǀĞƌ͕ĞŶƚƌĞƚĂŶƚŽ͕ƐŝĚŽƐƵũĞŝƚŽĂŝŶƚĞƌǀĞŶĕĆŽƚĠĐŶŝĐĂƉŽƌƉĞƐƐŽĂůŶĆŽ
3.5.ƵŵƉƌŝŶĚŽĂDKĂƐŽďƌŝŐĂĕƁĞƐƌĞĨĞƌŝĚĂƐŶŽƐŶƷŵĞƌŽƐϯ͘ϭ͘Ğϯ͘ϰ͘ĂĐŝŵĂ͕ŽĐůŝĞŶƚĞĠ ĂƵƚŽƌŝǌĂĚŽ͖
ƌĞƐƉŽŶƐĄǀĞůƉĞůŽƉĂŐĂŵĞŶƚŽĚĂƐĨĂƚƵƌĂƐĞŵŝƟĚĂƐĞĞŶǀŝĂĚĂƐƉĞůĂDK͘ c)ĂŝŶƚĞŐƌŝĚĂĚĞİƐŝĐĂŝŶƚĞƌŶĂŽƵĞǆƚĞƌŶĂĚŽĞƋƵŝƉĂŵĞŶƚŽĞƐƟǀĞƌĂĚƵůƚĞƌĂĚĂƉŽƌĐĂƵƐĂ
ĞǆƚĞƌŝŽƌĂŽŵĞƐŵŽ͖
4. DURAÇÃO, SUSPENSÃO E TERMO DO SERVIÇO d)ĂƌĞƉĂƌĂĕĆŽĂŶƚĞƌŝŽƌƟǀĞƌƐŝĚŽĞĨĞƚƵĂĚĂƐŽďƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞ͘
4.1.ƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ&ĠƉŽƌƉĞƌşŽĚŽŝŶĚĞƚĞƌŵŝŶĂĚŽ͕ƉŽĚĞŶĚŽĂDKŽƵŽĐůŝĞŶƚĞ 15.KƉĞƌşŽĚŽĚĞƌĞƉĂƌĂĕĆŽĚŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽƉƌĞũƵĚŝĐĂŽĐƵŵƉƌŝŵĞŶƚŽĚĞƚŽĚĂƐĂƐ
ƉƀƌĮŵăƐƵĂƉƌĞƐƚĂĕĆŽĞŵƋƵĂůƋƵĞƌŵŽŵĞŶƚŽ͘ ŽďƌŝŐĂĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐĂƐƐƵŵŝĚĂƐƉĞůŽĐůŝĞŶƚĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞŽƉĂŐĂŵĞŶƚŽĂƚĞŵƉĂĚŽ
4.2.ĂƐŽŽĐůŝĞŶƚĞƉƌĞƚĞŶĚĂƉƀƌĮŵăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽĚĞ&͕ĚĞǀĞƌĄĞŶǀŝĂƌƵŵĂĐĂƌƚĂ ĚĂƐĨĂƚƵƌĂƐĞŵŝƟĚĂƐƉĞůĂDK͘
ĚŝƌŝŐŝĚĂăDK;ƉĂƌƚĂĚŽϭϭϬϴ͕WĞĚƌŽ,ŝƐƉĂŶŽ͕ϰϭϬϲͲϬϬϱWŽƌƚŽͿ͘
4.3. ĐĞƐƐĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ & ƉƌŽĚƵǌ ĞĨĞŝƚŽƐ ƌĞůĂƟǀĂŵĞŶƚĞ ă ĨĂƚƵƌĂ Ă ĞŵŝƟƌ ANEXO IV
ƉŽƐƚĞƌŝŽƌŵĞŶƚĞĂŽƉĞĚŝĚŽĚĞĐĞƐƐĂĕĆŽ͘WŽĚĞ͕ŶŽĞŶƚĂŶƚŽ͕ƐƵĐĞĚĞƌƋƵĞŽĐůŝĞŶƚĞƌĞĐĞďĂ CONDIÇÕES SERVIÇO CARTÃO DE PARTILHA DE INTERNET
ĂĨĂƚƵƌĂƐƵďƐĞƋƵĞŶƚĞĞŵĨŽƌŵĂƚŽĞůĞƚƌſŶŝĐŽ͕ƐĞĂĐĞƐƐĂĕĆŽĨŽƌĨĞŝƚĂĞŵĚĂƚĂƉƌſǆŝŵĂă
ĚĂĞŵŝƐƐĆŽĚĂĨĂƚƵƌĂ͘ 1.K^ĞƌǀŝĕŽĐĂƌƚĆŽĚĞƉĂƌƟůŚĂĚĞŝŶƚĞƌŶĞƚ;ĚŽƌĂǀĂŶƚĞ͞^ĞƌǀŝĕŽ͟ŽƵ͞ĐĂƌƚĆŽĚĞƉĂƌƟůŚĂ
4.4.^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽƐŶƷŵĞƌŽƐĂŶƚĞƌŝŽƌĞƐ͕ĂDKƉŽĚĞƌĄĂƚŽĚŽŽŵŽŵĞŶƚŽ ĚĞŝŶƚĞƌŶĞƚ͟ͿƉĞƌŵŝƚĞĂƚƌŝďƵŝƌĂƵŵĐůŝĞŶƚĞĚŽŝƐĐĂƌƚƁĞƐĚŝƐƟŶƚŽƐĐŽŵŽŵĞƐŵŽŶƷŵĞƌŽ
ƐƵƐƉĞŶĚĞƌŽƵĨĂǌĞƌĐĞƐƐĂƌŽĂĐĞƐƐŽă&͕ŶŽŵĞĂĚĂŵĞŶƚĞŶŽƐĐĂƐŽƐĚĞŝŵƉŽƐƐŝďŝůŝĚĂĚĞĚĞ ĚĞĂĐĞƐƐŽ͘
ĞŶƚƌĞŐĂĚĂ&ŶĂĐĂŝǆĂĚĞĐŽƌƌĞŝŽĞůĞƚƌſŶŝĐŽŝŶĚŝĐĂĚĂƉĞůŽĐůŝĞŶƚĞ͘ 2.KĐůŝĞŶƚĞƉŽĚĞĞĨĞƚƵĂƌĐŽŵƵŶŝĐĂĕƁĞƐĂƉĂƌƟƌĚĞĂŵďŽƐŽƐĐĂƌƚƁĞƐ͕ĞŵƐŝŵƵůƚąŶĞŽ͘
4.5.ĞƐƐĂŶĚŽŽƐĞƌǀŝĕŽ&͕ŽĐůŝĞŶƚĞƉĂƐƐĂĂƌĞĐĞďĞƌĂĨĂƚƵƌĂĞŵĨŽƌŵĂƚŽƉĂƉĞůŶĂŵŽƌĂĚĂ EŽĞŶƚĂŶƚŽ͕ĐĂƐŽŽĐůŝĞŶƚĞŽƉƚĞƉĞůĂƵƟůŝǌĂĕĆŽĚŽƐĐĂƌƚƁĞƐĞŵĚŽŝƐƚĞůĞŵſǀĞŝƐ͕ĂƉĞŶĂƐ
ĚĞĨĂƚƵƌĂĕĆŽƋƵĞĞƐƚĞŝŶĚŝƋƵĞăDK͘ ŽĐĂƌƚĆŽƋƵĞĨŽƌĚĞĮŶŝĚŽƉĞůŽĐůŝĞŶƚĞŝƌĄƌĞĐĞďĞƌĐŽŵƵŶŝĐĂĕƁĞƐĚĞsŽǌ;ŝŶĐůƵŝŶĚŽ^D^͕
DD^ĞsŝĚĞŽĐŚĂŵĂĚĂͿ͘
II. EXTRATO ON-LINE 3. ĚĂ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ ĚŽ ĐůŝĞŶƚĞ ƐĞůĞĐŝŽŶĂƌ Ž ĐĂƌƚĆŽ ƉĂƌĂ Ž ƋƵĂů ƉƌĞƚĞŶĚĞ ƌĞĐĞďĞƌ
1. K ĞǆƚƌĂƚŽ KŶͲ>ŝŶĞ ĐŽŶƐŝƐƚĞ ŶƵŵ ĮĐŚĞŝƌŽ ŝŶĨŽƌŵĄƟĐŽ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ ƉĞůĂ DK ǀŝĂ ĂƐĐŽŵƵŶŝĐĂĕƁĞƐƌĞĨĞƌŝĚĂƐŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ĚĞǀĞŶĚŽƉĂƌĂŽĞĨĞŝƚŽŵĂƌĐĂƌŽĐſĚŝŐŽ
/ŶƚĞƌŶĞƚ͕ ĐŽŶƚĞŶĚŽ Ž;ƐͿ ĞǆƚƌĂƚŽ;ƐͿ ĚŽ;ƐͿ ĐĂƌƚĆŽ;ƁĞƐͿ ĚĞ ĂĐĞƐƐŽ ĂŽ ƐĞƌǀŝĕŽ ĚĞ ǀŽǌ ŵſǀĞů ΎϭϯϭηƐĞŐƵŝĚŽĚĂƚĞĐůĂĚĞĐŚĂŵĂĚĂ͕ĂƉĂƌƟƌĚŽƚĞůĞŵſǀĞůƋƵĞƟǀĞƌŽĐĂƌƚĆŽƋƵĞƉƌĞƚĞŶĚĞ
ĐŽŶƚƌĂƚĂĚŽƐƉĞůŽĐůŝĞŶƚĞăDK͘ ƐĞůĞĐŝŽŶĂƌ͘ƐƚĞƉƌŽĐĞĚŝŵĞŶƚŽĚĞǀĞƐĞƌƌĞĂůŝǌĂĚŽƐĞŵƉƌĞƋƵĞŽĐůŝĞŶƚĞƉƌĞƚĞŶĚĞƌĂůƚĞƌĂƌ
2.WĂƌĂĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ͕ĂDKƉŽĚĞƌĄĨŽƌŶĞĐĞƌĂŽĐůŝĞŶƚĞƵŵĐſĚŝŐŽƉĞƐƐŽĂůĚĞĂĐĞƐƐŽ͕ ŽĐĂƌƚĆŽƋƵĞƌĞĐĞďĞĂƐƌĞĨĞƌŝĚĂƐĐŽŵƵŶŝĐĂĕƁĞƐ͘DKĐŽŶĮƌŵĂƌĄĂŶŽǀĂĐŽŶĮŐƵƌĂĕĆŽ
ŽƋƵĂůĐŽŶƐƟƚƵŝƵŵĞůĞŵĞŶƚŽĚĞŝĚĞŶƟĮĐĂĕĆŽĚŽĐůŝĞŶƚĞĞ͕ĐŽŵŽƚĂů͕ƚĞŵĐĂƌĄƚĞƌƉĞƐƐŽĂů ĂƚƌĂǀĠƐĚŽĞŶǀŝŽĚĞƵŵĂŵĞŶƐĂŐĞŵƉĂƌĂĞƐƐĞƚĞůĞŵſǀĞů͘
ĞŝŶƚƌĂŶƐŵŝƐƐşǀĞů͘ 4.ĂƐŽŽĐĂƌƚĆŽƐĞůĞĐŝŽŶĂĚŽƉĂƌĂƌĞĐĞďĞƌĂƐĐŽŵƵŶŝĐĂĕƁĞƐŶĆŽƐĞĞŶĐŽŶƚƌĞĚŝƐƉŽŶşǀĞů
3.KĐſĚŝŐŽƉĞƐƐŽĂůĚĞĂĐĞƐƐŽĂŽĞǆƚƌĂƚŽKŶͲůŝŶĞĠƉĂƌĂĐŽŶŚĞĐŝŵĞŶƚŽĞƵƐŽĞǆĐůƵƐŝǀŽ ĞƐƐĂƐŵĞƐŵĂƐĐŽŵƵŶŝĐĂĕƁĞƐŶĆŽƐĆŽƌĞĚŝƌĞĐŝŽŶĂĚĂƐƉĂƌĂŽƐĞŐƵŶĚŽĐĂƌƚĆŽ͘
ĚŽ ĐůŝĞŶƚĞ͕ ĚĞǀĞŶĚŽ ĞƐƚĞ ĂƐƐĞŐƵƌĂƌ Ğ ƉƌŽƚĞŐĞƌ͕ Ğŵ ƋƵĂŝƐƋƵĞƌ ĐŝƌĐƵŶƐƚąŶĐŝĂƐ͕ Ă 5.ŵĞŶƐĂůŝĚĂĚĞĞƚĂƌŝĨĄƌŝŽĂƐƐŽĐŝĂĚŽĂŽ^ĞƌǀŝĕŽĞŶĐŽŶƚƌĂŵͲƐĞƉƵďůŝĐĂĚŽƐĞŵŵĞŽ͘Ɖƚ͕Ğ
ĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ ĚŽ ŵĞƐŵŽ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ͕ ŶĆŽ Ž ƌĞǀĞůĂŶĚŽ Ă ƚĞƌĐĞŝƌŽƐ Ğ ŶĆŽ ƐĞƌĆŽĨĂƚƵƌĂĚŽƐŶĂƉƌŝŵĞŝƌĂĨĂƚƵƌĂĚŽŵġƐƐĞŐƵŝŶƚĞĂŽĚĂĂĚĞƐĆŽ͘
ŽƉĞƌĂŶĚŽĞŵĐŽŶĚŝĕƁĞƐƋƵĞƉĞƌŵŝƚĂŵĂƐƵĂĚĞƐĐŽĚŝĮĐĂĕĆŽĞĐſƉŝĂ͘ 6.ĂƐŽŽĐůŝĞŶƚĞŽƉƚĞƉŽƌƌĞĐĞďĞƌĨĂƚƵƌĂĐŽŵĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐ͕ŽĚĞƚĂůŚĞŝŶĐůƵŝƌĄ
4.DKŶĆŽƐĞƌĄƌĞƐƉŽŶƐĄǀĞůƉŽƌĂĐĞƐƐŽŝŶĚĞǀŝĚŽĚĞƚĞƌĐĞŝƌŽƐŽƵĞůŝŵŝŶĂĕĆŽ͕ĚĞƐƚƌƵŝĕĆŽ͕ ŽƚƌĄĨĞŐŽĞĨĞƚƵĂĚŽƉĞůŽƐĚŽŝƐĐĂƌƚƁĞƐ͕ƐĞŵƋƵĂůƋƵĞƌĚŝƐƟŶĕĆŽ͕ĐŽŵŽƐĞŽƚƌĄĨĞŐŽƟǀĞƐƐĞ
ĚĂŶŝĮĐĂĕĆŽ͕ ƐƵƉƌĞƐƐĆŽ͕ ŵŽĚŝĮĐĂĕĆŽ ĚĞ ĚĂĚŽƐ ŽƵ ĞǆƚƌĂǀŝŽ͕ ƋƵĂŝƐƋƵĞƌ ƉĞƌĚĂƐ ŽƵ ĚĂŶŽƐ ƐŝĚŽƌĞĂůŝǌĂĚŽĂƉĞŶĂƐƉŽƌƵŵĐĂƌƚĆŽ͘
ĐĂƵƐĂĚŽƐƉŽƌƵƟůŝǌĂĕƁĞƐĂďƵƐŝǀĂƐĚŽĐſĚŝŐŽƌĞĨĞƌŝĚŽŶŽƐŶƷŵĞƌŽƐĂŶƚĞƌŝŽƌĞƐƋƵĞůŚĞŶĆŽ
CLIENTE
ƐĞũĂŵŝŵƉƵƚĄǀĞŝƐ͘ŽŶƐŝĚĞƌĂͲƐĞƌĞĂůŝǌĂĚĂƉĞůŽĐůŝĞŶƚĞ͕ĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌƚĞƌĐĞŝƌŽƐ ANEXO V
ĐŽŵƌĞĐƵƌƐŽĂŽƐĐſĚŝŐŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDK͕ƐĂůǀŽƉƌŽǀĂĞŵĐŽŶƚƌĄƌŝŽ͘ ROAMING
ANEXO III 1. WĂƌĂĞĨĞŝƚŽƐĚŽƉƌĞƐĞŶƚĞŽŶƚƌĂƚŽ͕ĞŶƚĞŶĚĞͲƐĞĐŽŵŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐŽƐĞƌǀŝĕŽƋƵĞ

04.2020
CONDIÇÕES DE ASSISTÊNCIA TÉCNICA DE TELEMÓVEIS E PLACAS ƉĞƌŵŝƚĞĂŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐƚĞƌŵŝŶĂŝƐŶŽĞƐƚƌĂŶŐĞŝƌŽ͕ƉĂƌĂƌĞĂůŝǌĂƌ

ŽƵƌĞĐĞďĞƌĐŚĂŵĂĚĂƐĚĞǀŽǌ͕ĞŶǀŝĂƌŽƵƌĞĐĞďĞƌĚĂĚŽƐ;ŝŶĐůƵŝŶĚŽ^D^͕DD^ĞĂĐĞƐƐŽă
1. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ƌĞŐŝŵĞ ůĞŐĂů ĂƉůŝĐĄǀĞů ă ŐĂƌĂŶƟĂ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽ ƚĞƌŵŝŶĂů ŝŶƚĞƌŶĞƚͿŽƵƚĞƌĂĐĞƐƐŽĂŽƵƚƌĂƐĨƵŶĐŝŽŶĂůŝĚĂĚĞƐĂƐƐŽĐŝĂĚĂƐĂŽƐĞƌǀŝĕŽ͘
;͞ĞƋƵŝƉĂŵĞŶƚŽ͟Ϳ ĐŽŵĞƌĐŝĂůŝǌĂĚŽ ƉĞůĂ DK͕ Ğŵ ĐĂƐŽ ĚĞ ĂǀĂƌŝĂ Ğ ĞƐƚĂ ŶĆŽ ĚĞǀĂ ƐĞƌ 2. KƌŽĂŵŝŶŐĞƐƚĄ͕ƉŽƌĚĞĨĞŝƚŽ͕ĂƟǀŽ͕ŶŽƐĐĂƌƚƁĞƐĚĞĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞůĞ
Mod.C/1002255
ĚĞĚĂĚŽƐ͕ƉŽĚĞŶĚŽŽĐůŝĞŶƚĞĞĨĞƚƵĂƌĐŽŵƵŶŝĐĂĕƁĞƐŶŽƉĂşƐĞƐƚƌĂŶŐĞŝƌŽǀŝƐŝƚĂĚŽĞƉĂƌĂ 8.DKĚŝƐƉŽŶŝďŝůŝǌĂ͕ŵĞĚŝĂŶƚĞƉĞĚŝĚŽĞǆƉƌĞƐƐŽĞƐĞŵĞŶĐĂƌŐŽƐ͕ƵŵĂǀŝƐŽŐƌĂƚƵŝƚŽŶĂƐ
WŽƌƚƵŐĂů͘ DK ƉŽĚĞ ĂƵƚŽƌŝǌĂƌ Ž ĐůŝĞŶƚĞ Ă ĞĨĞƚƵĂƌ ĐŽŵƵŶŝĐĂĕƁĞƐ ŝŶƚĞƌŶĂĐŝŽŶĂŝƐ ƉĂƌĂ ĐŚĂŵĂĚĂƐŶĂĐŝŽŶĂŝƐĚĞǀŽǌĞŶƚƌĞƌĞĚĞƐŵſǀĞŝƐĚŽƐĞƌǀŝĕŽƚĞůĞĨſŶŝĐŽŵſǀĞůĞĚĞƐƟŶĂĚĂƐĂ
ŽƵƚƌŽƐĚĞƐƟŶŽƐƋƵĞŶĆŽWŽƌƚƵŐĂů͕ŵĞĚŝĂŶƚĞƉĞĚŝĚŽĞǆƉƌĞƐƐŽĚĞƐƚĞ͘ ŶƷŵĞƌŽƐƉŽƌƚĂĚŽƐ͕ƐĞŵƉƌĞƋƵĞĂĐŚĂŵĂĚĂƉĂƌĂŽŶƷŵĞƌŽƉŽƌƚĂĚŽƐĞũĂŵĂŝƐĐĂƌĂĚŽƋƵĞ
3. ŵĐƵŵƉƌŝŵĞŶƚŽĚŽZĞŐƵůĂŵĞŶƚŽĚĞǆĞĐƵĕĆŽ;hͿϮϬϭϲͬϮϮϴϲ͕ĚĞϭϱĚĞĚĞǌĞŵďƌŽ͕ ĂŶƚĞƌŝŽƌŵĞŶƚĞăƐƵĂƉŽƌƚĂďŝůŝĚĂĚĞ͘ĂƐŽƉƌĞƚĞŶĚĂŽƵǀŝƌŽĂŶƷŶĐŝŽƋƵĂŶĚŽůŝŐĂƉĂƌĂƵŵ
ĂDKĚĞǀĞƉƌĞƐƚĂƌĂŽƐĐůŝĞŶƚĞƐĐŽŵƌĞƐŝĚġŶĐŝĂŚĂďŝƚƵĂůŽƵůĂĕŽƐĞƐƚĄǀĞŝƐĂŽƚĞƌƌŝƚſƌŝŽ ŶƷŵĞƌŽƉŽƌƚĂĚŽ͕ďĂƐƚĂĐŽŶƚĂĐƚĂƌĂDKĞƐŽůŝĐŝƚĂƌĂƐƵĂĂƟǀĂĕĆŽ͘ŵĐĂƐŽĚĞƉĞĚŝĚŽĚĞ
ŶĂĐŝŽŶĂů͕ŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐŶĂhŶŝĆŽƵƌŽƉĞŝĂ͕EŽƌƵĞŐĂ͕>ŝĞĐŚƚĞŶƐƚĞŝŶĞ/ƐůąŶĚŝĂ͕ĂŽ ŝŶŝďŝĕĆŽ͕ŽĂŶƷŶĐŝŽƉŽĚĞƐĞƌƌĞƉŽƐƚŽƐĞŵƋƵĂůƋƵĞƌĐƵƐƚŽ͘ĂƟǀĂĕĆŽĞŝŶŝďŝĕĆŽĂƉůŝĐĂŵͲƐĞ
ƉƌĞĕŽĚĂƐƚĂƌŝĨĂƐĚŽŵĠƐƟĐĂƐ͘ ƐĞŵƉƌĞĂŽŶƷŵĞƌŽƋƵĞǀĂŝŽƌŝŐŝŶĂƌĂĐŚĂŵĂĚĂĞŶƵŶĐĂĂŽŶƷŵĞƌŽƋƵĞƉŽƌƚŽƵ͕ŽƵƐĞũĂ͕
4. Ɛ ĐŽŵƵŶŝĐĂĕƁĞƐ ĂďƌĂŶŐŝĚĂƐ Ğ Ă ƵƟůŝǌĂĕĆŽ ĚŽƐ ƉůĂĨŽŶĚƐ ĂƐƐŽĐŝĂĚŽƐ Ă ĐĂĚĂ ƚĂƌŝĨĄƌŝŽ ŽĐůŝĞŶƚĞĚĞƐƟŶĂƚĄƌŝŽĚĂĐŚĂŵĂĚĂŶĆŽƚĞŵƉŽƐƐŝďŝůŝĚĂĚĞĚĞĚĞĮŶŝƌƐĞƋƵĞŵůŚĞůŝŐĂŽƵǀĞ
ĞƐƚĆŽƉƌĞǀŝƐƚĂƐŶĂƐŽŶĚŝĕƁĞƐŽŵĞƌĐŝĂŝƐĞƐƉĞĐşĮĐĂƐĞƉŽĚĞƌĆŽƐĞƌĐŽŶƐƵůƚĂĚĂƐĞŵŵĞŽ͘ ŽĂŶƷŶĐŝŽĞŵƋƵĞƐƚĆŽ͘
Ɖƚ͕ŽƵĂŝŶĚĂĐŽŶƚĂĐƚĂŶĚŽŽŶƷŵĞƌŽϭϮϬϴϯ;ĐŚĂŵĂĚĂŐƌĄƟƐͿ͘ 9.DKĚŝƐƉŽŶŝďŝůŝǌĂĂŽƐĐůŝĞŶƚĞƐŽŶƷŵĞƌŽϴϬϬϵϲϮϬϮϵƉĂƌĂŽďƚĞŶĕĆŽĚĞŝŶĨŽƌŵĂĕƁĞƐ
5. dĞŶĚŽĐŽŵŽŽďũĞƟǀŽŝŵƉĞĚŝƌĂƵƟůŝǌĂĕĆŽĂďƵƐŝǀĂŽƵĂŶſŵĂůĂĚŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐ͕Ă ƐŽďƌĞƉƌĞĕŽƐĚĞĐŚĂŵĂĚĂƐĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐŶŽŶͲĐĂůůƌĞůĂƚĞĚƉĂƌĂŶƷŵĞƌŽƐƉŽƌƚĂĚŽƐ͘
DKĂĚŽƚŽƵWŽůşƟĐĂƐĚĞhƟůŝǌĂĕĆŽZĞƐƉŽŶƐĄǀĞů;WhZͿƋƵĞ͕ƐĞŶĚŽĂƉůŝĐĄǀĞŝƐ͕ĐŽŶƐƚĂŵĚĂƐ
ŽŶĚŝĕƁĞƐŽŵĞƌĐŝĂŝƐĞƋƵĞĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚŽƐĞƌǀŝĕŽ
ĐŽŶƚƌĂƚĂĚŽƉĞůŽĐůŝĞŶƚĞ͕ƉŽĚĞŶĚŽƐĞƌĐŽŶƐƵůƚĂĚĂƐĞŵŵĞŽ͘Ɖƚ͕ŽƵĂŝŶĚĂĐŽŶƚĂĐƚĂŶĚŽŽ CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE VOZ EM REDE
ŶƷŵĞƌŽϭϮϬϴϯ;ĐŚĂŵĂĚĂŐƌĄƟƐͿ͘ FIXA DA MEO - SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA, S.A.
6. ŶĆŽŽďƐĞƌǀąŶĐŝĂĚĂƐWhZ͕ĞĐŽŶĨŽƌŵĞƉƌĞǀŝƐƚŽŶŽƌĞĨĞƌŝĚŽZĞŐƵůĂŵĞŶƚŽ͕ƌĞƐĞƌǀĂ
ăDKŽĚŝƌĞŝƚŽĚĞĐŽďƌĂƌƵŵĂƐŽďƌĞƚĂƌŝĨĂƉĞůŽƚƌĄĨĞŐŽĞĨĞƚƵĂĚŽĞŵƌŽĂŵŝŶŐŶĂhŶŝĆŽ 1. OBJETO
ƵƌŽƉĞŝĂ͕EŽƌƵĞŐĂ͕>ŝĞĐŚƚĞŶƐƚĞŝŶĞ/ƐůąŶĚŝĂ͕ƐĞŵƉƌĞƋƵĞ͗ 1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ Ž ŶĞǆŽ /͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă ^ĞƌǀŝĕŽƐ
a)ŶĆŽĞǆŝƐƚĂŵĞǀŝĚġŶĐŝĂƐĚĞƋƵĞŽĐůŝĞŶƚĞƌĞƐŝĚĞĞŵƚĞƌƌŝƚſƌŝŽƉŽƌƚƵŐƵġƐŽƵƋƵĞƉŽƐƐƵŝ ĚĞ ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ǀŝƐĂŵ ƌĞŐƵůĂƌ
ůĂĕŽƐĞƐƚĄǀĞŝƐĂWŽƌƚƵŐĂů͖ ŽƐ ƚĞƌŵŽƐ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ƉŽƌ ƋƵĞ ƐĞ ƌĞŐĞƌĄ Ă ƉƌĞƐƚĂĕĆŽ͕ ƉĞůĂ DK ʹ ^ĞƌǀŝĕŽƐ ĚĞ
b) ĞǆŝƐƚĂŵ ĞǀŝĚġŶĐŝĂƐ ĚĞ ƌŝƐĐŽ ĚĞ ĐŽŶƐƵŵŽ ĂďƵƐŝǀŽ ŽƵ ĂŶſŵĂůŽ͕ ĚĞ ĂĐŽƌĚŽ ĐŽŵ ŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘;͞DK͟ͿĂŽĐůŝĞŶƚĞ͕ĚŽƐĞƌǀŝĕŽĚĞǀŽǌ;͞ƐĞƌǀŝĕŽ͟Ϳ͘
ŵĞĐĂŶŝƐŵŽƐĚĞĐŽŶƚƌŽůŽũƵƐƚŽƐĞŝŶĚŝĐĂĚŽƌĞƐŽďũĞƟǀŽƐ͕ĐŽŶĨŽƌŵĞĚĞƐĐƌŝƚŽŶŽŶƷŵĞƌŽϴ͖ 1.2. K ƐĞƌǀŝĕŽ ƉĞƌŵŝƚĞ ĂŽ ĐůŝĞŶƚĞ ĨĂǌĞƌ Ğ ƌĞĐĞďĞƌ͕ Ğŵ ůŽĐĂů ĮǆŽ͕ ĐŚĂŵĂĚĂƐ ŶĂĐŝŽŶĂŝƐ Ğ
c)ŶŽĐĂƐŽĚĞƚĂƌŝĨĄƌŝŽƐƋƵĞŝŶĐůƵĂŵƉůĂĨŽŶĚĚĞĚĂĚŽƐŽƵƚƌĄĨĞŐŽĚĞĚĂĚŽƐŝůŝŵŝƚĂĚŽ͕ĨŽƌ ŝŶƚĞƌŶĂĐŝŽŶĂŝƐ Ğ ĂĐĞĚĞƌ ĂŽƐ ŶƷŵĞƌŽƐ ĚĞ ĞŵĞƌŐġŶĐŝĂ ĂƚƌĂǀĠƐ ĚĞ Ƶŵ ŶƷŵĞƌŽ ŽƵ ĚĞ
ƵůƚƌĂƉĂƐƐĂĚŽŽůŝŵŝƚĞĚĞĐŽŶƐƵŵŽĚĞƚƌĄĨĞŐŽĚĞĚĂĚŽƐĂŽƉƌĞĕŽĚĂƐƚĂƌŝĨĂƐĚŽŵĠƐƟĐĂƐ ŶƷŵĞƌŽƐŝŶĐůƵşĚŽƐŶƵŵƉůĂŶŽĚĞŶƵŵĞƌĂĕĆŽƚĞůĞĨſŶŝĐĂŶĂĐŝŽŶĂůŽƵŝŶƚĞƌŶĂĐŝŽŶĂů͘
;ĂƐƐŽĐŝĂĚŽĂŽƉůĂŶŽƚĂƌŝĨĄƌŝŽĚŽĐůŝĞŶƚĞͿ͕ƋƵĂŶĚŽĂƉůŝĐĄǀĞů͕ĞƐĞŵƉƌĞũƵşǌŽĚŽƐůŝŵŝƚĞƐĚĞ 1.3.KĐůŝĞŶƚĞƉŽĚĞƌĄĂŝŶĚĂĂĚĞƌŝƌĂƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐƋƵĞĂDKƟǀĞƌĚŝƐƉŽŶşǀĞŝƐŶŽ
ǀŽůƵŵĞĂƉůŝĐĄǀĞŝƐĂŽƚƌĄĨĞŐŽĚŽŵĠƐƟĐŽ͘ ƐĞƵƉŽƌƞŽůŝŽ͕ŵĞĚŝĂŶƚĞĂĂĐĞŝƚĂĕĆŽĚĂƐĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐƋƵĞůŚĞƐƐĞũĂŵĂƉůŝĐĄǀĞŝƐ͘
7. WĂƌĂ ĂĨĞƌŝƌ Ă ƵƟůŝǌĂĕĆŽ ĂďƵƐŝǀĂ ŽƵ ĂŶſŵĂůĂ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ƌŽĂŵŝŶŐ͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ 1.4. ŵ ƚƵĚŽ Ž ƋƵĞ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ƉƌĞǀŝƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕
ĞŵƐĞƋƵġŶĐŝĂĚĂǀĞƌŝĮĐĂĕĆŽĚĞĚĞƚĞƌŵŝŶĂĚŽƐƉĂĚƌƁĞƐĚĞĐŽŶƐƵŵŽƋƵĞŶĆŽĐƵŵƉƌĂŵ ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ
ŽƐ ĐƌŝƚĠƌŝŽƐ ƉƌĞǀŝƐƚŽƐ ŶŽ ƌĞĨĞƌŝĚŽ ZĞŐƵůĂŵĞŶƚŽ͕ Ă DK ƉŽĚĞƌĄ ƐŽůŝĐŝƚĂƌ ĂŽ ĐůŝĞŶƚĞ ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘
ĚŽĐƵŵĞŶƚĂĕĆŽ ƋƵĞ ĐŽŵƉƌŽǀĞ Ă ƌĞƐŝĚġŶĐŝĂ ŚĂďŝƚƵĂů ŽƵ Ă ĞǆŝƐƚġŶĐŝĂ ĚĞ ůĂĕŽƐ ĞƐƚĄǀĞŝƐ
ĂŽ ƚĞƌƌŝƚſƌŝŽ ŶĂĐŝŽŶĂů͘ WĂƌĂ Ž ĞĨĞŝƚŽ͕ Ă DK ƉŽĚĞƌĄ ƐŽůŝĐŝƚĂƌ ĞůĞŵĞŶƚŽƐ ĚĞ ƉƌŽǀĂ͕ 2. ACESSO
ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ͗ 2.1. K ƐĞƌǀŝĕŽ ĚŝƐƉƁĞ ĚĞ ĐŽďĞƌƚƵƌĂ Ğŵ ƚŽĚŽ Ž ƚĞƌƌŝƚſƌŝŽ ŶĂĐŝŽŶĂů͕ ƐĞŶĚŽ ƉƌĞƐƚĂĚŽ ĚĞ
;ŝͿ ŝŶĚŝĐĂĕĆŽ ĚŽ ĞŶĚĞƌĞĕŽ ƉŽƐƚĂů ŽƵ ĞŶĚĞƌĞĕŽ ĚĞ ĨĂƚƵƌĂĕĆŽ ƉĂƌĂ ŽƵƚƌŽƐ ƐĞƌǀŝĕŽƐ ĨŽƌŵĂƌĞŐƵůĂƌĞĐŽŶơŶƵĂ ĞĚĞĂĐŽƌĚŽ ĐŽŵŽƐ ŝŶĚŝĐĂĚŽƌĞƐĚĞƋƵĂůŝĚĂĚĞ ĞŽďũĞƟǀŽƐ ĚĞ
ƉƌĞƐƚĂĚŽƐĞŵƚĞƌƌŝƚſƌŝŽŶĂĐŝŽŶĂů;ĂƉƌĞƐĞŶƚĂĕĆŽĚĞĨĂƚƵƌĂĚĞƐĞƌǀŝĕŽĞƐƐĞŶĐŝĂůƉƷďůŝĐŽͿ͕ ĚĞƐĞŵƉĞŶŚŽĚĞƐĐƌŝƚŽƐĞŵŵĞŽ͘Ɖƚ͘
;ŝŝͿĚĞĐůĂƌĂĕĆŽĚĞƵŵĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚĞĞŶƐŝŶŽƐƵƉĞƌŝŽƌĂĐŽŵƉƌŽǀĂƌĂŵĂƚƌşĐƵůĂĞŵ 2.2. K ƐĞƌǀŝĕŽ͕ ƋƵĂŶĚŽ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ĂŽ ƉƌŽƚŽĐŽůŽ /W ;͞/ŶƚĞƌŶĞƚ WƌŽƚŽĐŽů͟Ϳ͕
ĐƵƌƐŽƐĂƚĞŵƉŽŝŶƚĞŝƌŽ͕;ŝŝŝͿĐŽŵƉƌŽǀĂƟǀŽĚĞůŝƋƵŝĚĂĕĆŽͬƉĂŐĂŵĞŶƚŽĚĞŝŵƉŽƐƚŽƐůŽĐĂŝƐŽƵ ĂƉĞŶĂƐĞƐƚĄĚŝƐƉŽŶşǀĞůŶĂƐǌŽŶĂƐŐĞŽŐƌĄĮĐĂƐĐŽŵĐŽďĞƌƚƵƌĂĚĞƌĞĚĞ͕ƋƵĞƉŽĚĞƌĆŽƐĞƌ
ĚĞĐĂƉŝƚĂĕĆŽ͕;ŝǀͿĞǀŝĚġŶĐŝĂĚĞĚĞƐƚĂĐĂŵĞŶƚŽĚŽĐůŝĞŶƚĞĞŵWŽƌƚƵŐĂů͕;ǀͿƉƌŽǀĂƐĂĚŝĐŝŽŶĂŝƐ ĐŽŶƐƵůƚĂĚĂƐŶĂƐůŽũĂƐDK͕ĂƚƌĂǀĠƐĚŽŶƷŵĞƌŽĚĞĂƉŽŝŽĂŽĐůŝĞŶƚĞĞĞŵŵĞŽ͘ƉƚĞƉŽĚĞ
;ŶŽĐĂƐŽĚĞƚƌĂďĂůŚĂĚŽƌĞƐƚƌĂŶƐĨƌŽŶƚĞŝƌŝĕŽƐͿĚĞĞŵƉƌĞŐŽĞŵƚĞƌƌŝƚſƌŝŽŶĂĐŝŽŶĂůŽƵ;ǀŝͿ ƐĞƌ ƉƌĞƐƚĂĚŽ ĐŽŵ ĂƚƌŝďƵŝĕĆŽ ĚĞ ŶƵŵĞƌĂĕĆŽ ŶĆŽͲŐĞŽŐƌĄĮĐĂ ;͞sŽ/W EſŵĂĚĂ͟Ϳ͕ ĐĂƐŽ Ğŵ
ĐŽŶƚƌĂƚŽĚĞĂƌƌĞŶĚĂŵĞŶƚŽ͘ ƋƵĞĠƉŽƐƐŝďŝůŝƚĂĚŽŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĂƉĂƌƟƌĚĞĚŝĨĞƌĞŶƚĞƐůŽĐĂůŝǌĂĕƁĞƐŐĞŽŐƌĄĮĐĂƐ͕ŽƵ
8. EŽąŵďŝƚŽĚĂĂůşŶĞĂď͘ĚŽŶƷŵĞƌŽϲ͕ĂDKƉŽĚĞƌĄĐŽŶƚƌŽůĂƌŽĐŽŶƐƵŵŽĞĨĞƚƵĂĚŽĞŵ ĐŽŵĂƚƌŝďƵŝĕĆŽĚĞŶƵŵĞƌĂĕĆŽŐĞŽŐƌĄĮĐĂ;͞sŽ/W&ŝǆŽ͟Ϳ͕ĐĂƐŽĞŵƋƵĞŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ
ƌŽĂŵŝŶŐǀĞƌŝĮĐĂŶĚŽ͕ŶƵŵƉĞƌşŽĚŽŵşŶŝŵŽĚĞƋƵĂƚƌŽ;ϰͿŵĞƐĞƐ͕ƐĞŽƚƌĄĨĞŐŽĐŽŶƐƵŵŝĚŽ ƐſƉŽĚĞƌĄƐĞƌĞĨĞƚƵĂĚŽĂƉĂƌƟƌĚĞƵŵƷŶŝĐŽůŽĐĂůĮǆŽĞƐƵƉŽƌƚĂĚŽŶƵŵĂĐĞƐƐŽ/WĚĂDK͕
Ğŵ ƌŽĂŵŝŶŐ ŶĂ hŶŝĆŽ ƵƌŽƉĞŝĂ͕ EŽƌƵĞŐĂ͕ >ŝĞĐŚƚĞŶƐƚĞŝŶ Ğ /ƐůąŶĚŝĂ ƉƌĞǀĂůĞĐĞ ƐŽďƌĞ Ž ƉŽĚĞŶĚŽĂƋƵĞůĞƐĞƌƉƌĞƐƚĂĚŽĂƉĞŶĂƐĞŶƋƵĂŶƚŽĞƐƚĞƷůƟŵŽƐĞƌǀŝĕŽƐĞŵĂŶƟǀĞƌĂƟǀŽ͘
ƚƌĄĨĞŐŽ ĐŽŶƐƵŵŝĚŽ Ğŵ WŽƌƚƵŐĂů Ğ Ğŵ ŽƵƚƌŽƐ ƉĂşƐĞƐ ;х ϱϬйͿ Ğ ƐĞ Ă ƉƌĞƐĞŶĕĂ ŶĂ hŶŝĆŽ 2.3. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ƌĞŐŝŵĞ ůĞŐĂů Ğŵ ǀŝŐŽƌ͕ Ă DK ƉŽĚĞ ĚŝƐƉŽŶŝďŝůŝǌĂƌ Ž ƐĞƌǀŝĕŽ ĐŽŵ
ƵƌŽƉĞŝĂ͕ EŽƌƵĞŐĂ͕ >ŝĞĐŚƚĞŶƐƚĞŝŶ Ğ /ƐůąŶĚŝĂ ƉƌĞǀĂůĞĐĞ ƐŽďƌĞ Ă ƉƌĞƐĞŶĕĂ Ğŵ WŽƌƚƵŐĂů ƌĞĐƵƌƐŽĂŽƉƌŽƚŽĐŽůŽ/W;͞sŽ/W͟ͿŶĂĐŽŶĚŝĕĆŽĚŽĐůŝĞŶƚĞƐƵďƐĐƌĞǀĞƌƵŵŽƵŵĂŝƐƐĞƌǀŝĕŽƐ
ĞŶŽƵƚƌŽƐƉĂşƐĞƐ;хϱϬйͿ͘^ĞƚĂůĂĐŽŶƚĞĐĞƌ͕ĂDKŶŽƟĮĐĂƌĄŽĐůŝĞŶƚĞƉĂƌĂ͕ŶƵŵƉƌĂǌŽ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ ĚĂ DK ƋƵĞ ĂƐƐĞŐƵƌĞŵ Ă ĐŽŶĞĐƟǀŝĚĂĚĞ /ŶƚĞƌŶĞƚ ĞŶƚƌĞ Ă
ŵşŶŝŵŽĚĞĚƵĂƐ;ϮͿƐĞŵĂŶĂƐĂůƚĞƌĂƌŽƐĞƵƉĂĚƌĆŽĚĞĐŽŶƐƵŵŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞĂƚƌĂǀĠƐ ŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽĞĂĐĞŶƚƌĂůƚĞůĞĨſŶŝĐĂĚĂDK͕ƐĞŶĚŽŶĞƐƚĞĐĂƐŽĂƉůŝĐĄǀĞŝƐ
ĚĂƉƌĞƐĞŶĕĂŽƵƚƌĄĨĞŐŽĐŽŶƐƵŵŝĚŽĞĨĞƟǀŽƐŶŽƚĞƌƌŝƚſƌŝŽŶĂĐŝŽŶĂů͘ ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĐƵŵƵůĂƟǀĂŵĞŶƚĞ ĐŽŵ ĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ ĂƐ
9. DKĚĞŝǆĂƌĄĚĞĂƉůŝĐĂƌĂƐŽďƌĞƚĂƌŝĨĂĂƐƐŝŵƋƵĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽĞŵƌŽĂŵŝŶŐ ĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐĐŽŶƐƚĂŶƚĞƐĚŽŶĞǆŽ/͘
ĚĞŝǆĞĚĞŝŶĚŝĐĂƌŽƌŝƐĐŽĚĞƵƟůŝǌĂĕĆŽĂďƵƐŝǀĂŽƵĂŶſŵĂůĂ͘ 2.4.^ĞŵƉƌĞƋƵĞƉƌĞƐƚĂĚŽƐŽďƌĞ/W͕ĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƉƌĞƐƐƵƉƁĞ͗
10. WĂƌĂĞĨĞŝƚŽƐĚŽŶƷŵĞƌŽϴ͕ĞŶƚĞŶĚĞͲƐĞƉŽƌƚƌĄĨĞŐŽĐŽŶƐƵŵŝĚŽͬƉƌĞƐĞŶĕĂĞŵWŽƌƚƵŐĂů͕ a)ƋƵĞŽĐůŝĞŶƚĞĚŝƐƉŽŶŚĂĚĞĞƋƵŝƉĂŵĞŶƚŽĐŽŵƉĂơǀĞůĐŽŵĂƌĞĚĞ/WĚŝƐƉŽŶŝďŝůŝǌĂĚŽƉĞůĂ
ŶŽŵĞĂĚĂŵĞŶƚĞ͕ ĐĂĚĂ ĚŝĂ ƋƵĞ Ž ĐůŝĞŶƚĞ ĚĞ ƌŽĂŵŝŶŐ ƐĞ ůŝŐĂƌ ă ƌĞĚĞ ĚĂ DK ŽƵ ĞĨĞƚƵĂƌ DKŶĂŵŽĚĂůŝĚĂĚĞĚĞĂůƵŐƵĞƌ͕ĐŽŵŽĚĂƚŽŽƵĐŽŵƉƌĂ͖
ĐŽŶƐƵŵŽƐ ĂƚƌĂǀĠƐ ĚĂ ŵĞƐŵĂ Ğ ƚĂŵďĠŵ Ž ƚƌĄĨĞŐŽ ĐŽŶƐƵŵŝĚŽͬƉƌĞƐĞŶĕĂ ĨŽƌĂ ĚĂ hŶŝĆŽ b)ƐĞŵƉƌĞƋƵĞƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽĂŶƵŵĞƌĂĕĆŽŶſŵĂĚĂ͕ĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽƉĞůŽ
ƵƌŽƉĞŝĂ͕EŽƌƵĞŐĂ͕>ŝĞĐŚƚĞŶƐƚĞŝŶĞ/ƐůąŶĚŝĂ͘ ĐůŝĞŶƚĞŽŶͲůŝŶĞ͕ŶĂĄƌĞĂƌĞƐĞƌǀĂĚĂĚĞĐůŝĞŶƚĞŶĂ/ŶƚĞƌŶĞƚ͕ĂƉſƐŽĐƵŵƉƌŝŵĞŶƚŽĚĞƚŽĚŽƐ
11. ĂƐŽŽĐůŝĞŶƚĞŶĆŽĂůƚĞƌĞŽƉĂĚƌĆŽĚĞĐŽŶƐƵŵŽĚĞƐĐƌŝƚŽŶŽŶƷŵĞƌŽϴŽƵŶĆŽĐƵŵƉƌĂ ŽƐƉƌŽĐĞĚŝŵĞŶƚŽƐƉĂƌĂĂŝŶƐƚĂůĂĕĆŽĚŽƐŽŌǁĂƌĞŶĞĐĞƐƐĄƌŝŽƉĂƌĂĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ŽƐƌĞƋƵŝƐŝƚŽƐĐŽŶƐƚĂŶƚĞƐĚŽŶƷŵĞƌŽϳ͕ĚĞĐŽƌƌŝĚŽŽƉĞƌşŽĚŽŵşŶŝŵŽĚĞĚƵĂƐ;ϮͿƐĞŵĂŶĂƐ͕ 2.5.KƐĞƌǀŝĕŽ͕ƐĞŵƉƌĞƋƵĞƉƌĞƐƚĂĚŽƐŽďƌĞ/W͕ƉŽĚĞƌĄƐĞƌŝŶĐŽŵƉĂơǀĞůĐŽŵĞƋƵŝƉĂŵĞŶƚŽƐ
ĂDKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĐŽďƌĂƌƵŵĂƐŽďƌĞƚĂƌŝĨĂƉĞůŽƚƌĄĨĞŐŽĞĨĞƚƵĂĚŽĞŵƌŽĂŵŝŶŐ ƋƵĞŶĆŽŽďƐĞƌǀĞŵĂƐŶŽƌŵĂƐĚĞůŝŐĂĕĆŽ/W͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞĮƐĐĂůŝǌĂĚŽƌĞƐ͘
ŶĂhŶŝĆŽƵƌŽƉĞŝĂ͕EŽƌƵĞŐĂ͕>ŝĞĐŚƚĞŶƐƚĞŝŶĞ/ƐůąŶĚŝĂ͘
3. NÍVEIS DE QUALIDADE, UTILIZAÇÃO, RESTRIÇÕES E SEGURANÇA DO SERVIÇO
ANEXO VI 3.1.DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂĂƐƐĞŐƵƌĂƌŽƐƐĞŐƵŝŶƚĞƐŶşǀĞŝƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͗
PORTABILIDADE a)ƚĞŵƉŽŵĄǆŝŵŽƉĂƌĂůŝŐĂĕĆŽŝŶŝĐŝĂůĚŽƐĞƌǀŝĕŽ͗ϯϬ;ƚƌŝŶƚĂͿĚŝĂƐƷƚĞŝƐ͖
b) ƚĞŵƉŽŵĄǆŝŵŽĚĞƌĞƉŽƐŝĕĆŽĚŽƐĞƌǀŝĕŽ͗ϭϱ;ƋƵŝŶǌĞͿĚŝĂƐƷƚĞŝƐ͘
1.KƉĞĚŝĚŽĚĞƉŽƌƚĂďŝůŝĚĂĚĞŶĆŽƚĞŵĐƵƐƚŽƐĂƐƐŽĐŝĂĚŽƐƉĂƌĂŽĐůŝĞŶƚĞ͘ 3.2.KƚĞŵƉŽŵĄǆŝŵŽƉƌĞǀŝƐƚŽŶĂĂůşŶĞĂĂͿĚŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌĚĞƐƚĂŽŶĚŝĕĆŽŶĆŽƐĞƌĄ
2.ƉſƐĂĐŽŶĐƌĞƟǌĂĕĆŽĚĂƉŽƌƚĂďŝůŝĚĂĚĞ͕ĞŵĐĂƐŽƐĚĞƐĞƌǀŝĕŽƐƉƌĠͲƉĂŐŽƐ͕ŽĐůŝĞŶƚĞƉĞƌĚĞ ĂƉůŝĐĄǀĞůŶĂƐƐŝƚƵĂĕƁĞƐĞŵƋƵĞ͕ĂƚĞŶĚĞŶĚŽĂŽůŽĐĂůĚĞŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ƐĞƌĞǀĞůĞ
ŽƐĂůĚŽĚŽĐĂƌƚĆŽƌĞĐĂƌƌĞŐĄǀĞůĞǀĞŶƚƵĂůŵĞŶƚĞĞǆŝƐƚĞŶƚĞŶŽŽƵƚƌŽŽƉĞƌĂĚŽƌ͘ ŶĞĐĞƐƐĄƌŝŽ Ă ƌĞĂůŝǌĂĕĆŽ ĚĞ ƚƌĂďĂůŚŽƐ ĞƐƉĞĐŝĂŝƐ͕ ĐĂƐŽ Ğŵ ƋƵĞ Ă ĚĂƚĂ ĚĞ ŝŶƐƚĂůĂĕĆŽ ĚŽ
3.KƉĞĚŝĚŽĚĞƉŽƌƚĂďŝůŝĚĂĚĞĐŽŶƐŝĚĞƌĂͲƐĞĂƉƌĞƐĞŶƚĂĚŽŶĂĚĂƚĂĞŵƋƵĞƐĆŽĂƉƌĞƐĞŶƚĂĚŽƐ ƐĞƌǀŝĕŽƐĞƌĄĂĂĐŽƌĚĂĚĂ͕ĐĂƐƵŝƐƟĐĂŵĞŶƚĞ͕ƉĞůĂƐWĂƌƚĞƐ͘
ă DK͕ ŽƵ ƉŽƌ ĞƐƚĂ ƌĞĐĞĐŝŽŶĂĚŽƐ͕ ƚŽĚŽƐ ŽƐ ĚŽĐƵŵĞŶƚŽƐ ŶĞĐĞƐƐĄƌŝŽƐ ă ĐŽŶĐƌĞƟǌĂĕĆŽ 3.3.ĐŽŶƚĂŐĞŵĚŽƉƌĂǌŽƉƌĞǀŝƐƚŽŶĂĂůşŶĞĂďͿĚŽŶƷŵĞƌŽϭĚĞƐƚĂŽŶĚŝĕĆŽŝŶŝĐŝĂͲƐĞŶŽ
ĚĂƉŽƌƚĂďŝůŝĚĂĚĞ͘KƐƉĞĚŝĚŽƐĂƉƌĞƐĞŶƚĂĚŽƐƉĞůŽĐůŝĞŶƚĞĂƉſƐĂƐϭϳŚĚĞƵŵĚŝĂƷƟůƐĆŽ ŵŽŵĞŶƚŽĞŵƋƵĞŽĐůŝĞŶƚĞĐŽŵƵŶŝĐĂĂĂǀĂƌŝĂŶŽƐƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϲĚĂƐƉƌĞƐĞŶƚĞƐ
ĐŽŶƐŝĚĞƌĂĚŽƐ͕ƉĂƌĂĞĨĞŝƚŽĚĞĐŽŶƚĂŐĞŵĚĞƉƌĂǌŽƐ͕ĐŽŵŽƚĞŶĚŽƐŝĚŽĂƉƌĞƐĞŶƚĂĚŽƐŶŽĚŝĂ ŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
ƷƟůƐĞŐƵŝŶƚĞ͘ 3.4.ĂƐŽĂDKǀĞƌŝĮƋƵĞƋƵĞĂƌĞƉŽƐŝĕĆŽĚŽƐĞƌǀŝĕŽŶĆŽŽĐŽƌƌĞƌĄŶŽƉƌĂǌŽĮǆĂĚŽŶĂ
4.DKĂƐƐĞŐƵƌĂĂƉŽƌƚĂďŝůŝĚĂĚĞĚŽŶƷŵĞƌŽŶŽƐƉƌĂǌŽƐĚĞĮŶŝĚŽƐŶŽZĞŐƵůĂŵĞŶƚŽĚĂ ĂůşŶĞĂďͿŶƷŵĞƌŽϭĚĞƐƚĂŽŶĚŝĕĆŽ͕ĐŽŵƉƌŽŵĞƚĞͲƐĞĂĐŽŶƚĂĐƚĂƌŽĐůŝĞŶƚĞ͕ĂƚĠĂŽƚĞƌŵŽĚŽ
ƉŽƌƚĂďŝůŝĚĂĚĞ͕ŽƵƐĞũĂ͕ŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϭĚŝĂƷƟůŽƵĚĞϯĚŝĂƐƷƚĞŝƐ;ƉĞĚŝĚŽƐĞĨĞƚƵĂĚŽƐ ŵĞŶĐŝŽŶĂĚŽƉƌĂǌŽ͕ƉĂƌĂŝŶĨŽƌŵĂƌƐŽďƌĞŽƉŽŶƚŽĚĞƐŝƚƵĂĕĆŽĚĂĂǀĂƌŝĂ͘
ĂƚƌĂǀĠƐ ĚĞ ŵĞŝŽƐ ĚĞ ĐŽŵƵŶŝĐĂĕĆŽ ă ĚŝƐƚąŶĐŝĂ ŽƵ ĨŽƌĂ ĚŽ ĞƐƚĂďĞůĞĐŝŵĞŶƚŽ ĐŽŵĞƌĐŝĂůͿ 3.5. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ƐĞŐƵŝŶƚĞ͕ Ġ ŐĂƌĂŶƟĚŽ ĂŽ ĐůŝĞŶƚĞ Ž ĂĐĞƐƐŽ
ĐŽŶƚĂĚŽƐĂƉĂƌƟƌĚĂĂƉƌĞƐĞŶƚĂĕĆŽĚŽƉĞĚŝĚŽĚĞƉŽƌƚĂďŝůŝĚĂĚĞ͕ĞǆĐĞƚŽ͗ ŝŶŝŶƚĞƌƌƵƉƚŽĞŐƌĂƚƵŝƚŽĂŽŶƷŵĞƌŽƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵʹϭϭϮ͘
i. YƵĂŶĚŽ ĨŽƌ ĞǆƉƌĞƐƐĂŵĞŶƚĞ ĂĐŽƌĚĂĚŽ ĐŽŵ Ž ĐůŝĞŶƚĞ Ƶŵ ƉƌĂǌŽ ƐƵƉĞƌŝŽƌ ƉĂƌĂ Ă 3.6. ^ĞŵƉƌĞ ƋƵĞ Ž ƐĞƌǀŝĕŽ Ġ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ĂŽ ƉƌŽƚŽĐŽůŽ /W͕ Ă DK ĚĞƐĚĞ ũĄ
ĐŽŶĐƌĞƟǌĂĕĆŽĚĂƉŽƌƚĂďŝůŝĚĂĚĞ͖ ŝŶĨŽƌŵĂŽĐůŝĞŶƚĞƋƵĞƋƵĂůƋƵĞƌĨĂůŚĂŶŽĨŽƌŶĞĐŝŵĞŶƚŽĚĞĞŶĞƌŐŝĂĞůĠƚƌŝĐĂƉŽĚĞƌĄŝŵƉůŝĐĂƌ
ii.YƵĂŶĚŽƐĞƚƌĂƚĞĚĞƉŽƌƚĂďŝůŝĚĂĚĞĚĞDÊ͛ƐĞ/͛ƐĞŵƋƵĞŚĂũĂůƵŐĂƌĂƉĞĚŝĚŽƐĚĞ ĂŝŶƚĞƌƌƵƉĕĆŽĚŽƐĞƌǀŝĕŽ͕ĂƚĠĂŽƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚĂƋƵĞůĞ͘
ĐŽŶĮŐƵƌĂĕĆŽĂƟǀĂ͕ĞŵƋƵĞŽƉƌĂǌŽĂĐŽŶƐŝĚĞƌĂƌĚĞǀĞƌĄƐĞƌĚĞϯĚŝĂƐƷƚĞŝƐ͖ 3.7. DKƉŽĚĞƌĄ͕ŶŽƐƚĞƌŵŽƐĚĂůĞŝ͕ƉƌŽĐĞĚĞƌăĂŶƵůĂĕĆŽĚĂĞůŝŵŝŶĂĕĆŽĚĂŝĚĞŶƟĮĐĂĕĆŽ
iii.EŽƐĐĂƐŽƐĞŵƋƵĞĂƉŽƌƚĂďŝůŝĚĂĚĞĚĞƉĞŶĚĂĚĞŝŶƚĞƌǀĞŶĕĆŽİƐŝĐĂŶĂƌĞĚĞ͕ŶŽƐƋƵĂŝƐĂ ĚĂůŝŶŚĂĐŚĂŵĂĚŽƌĂ͕ďĞŵĐŽŵŽƌĞŐŝƐƚĂƌĞĚŝƐƉŽŶŝďŝůŝǌĂƌŽƐĚĂĚŽƐĚĞůŽĐĂůŝǌĂĕĆŽĚŽĐůŝĞŶƚĞ
ƉŽƌƚĂďŝůŝĚĂĚĞŽĐŽƌƌĞƌĄŶŽƉƌĂǌŽĚĞϭĚŝĂƷƟůĂĐŽŶƚĂƌĚĂĐŽŶĐƌĞƟǌĂĕĆŽĚĂŵĞƐŵĂŽƵĚĂ ƋƵĂŶĚŽ ĞƐƚĞ ƌĞĂůŝǌĞ ĐŚĂŵĂĚĂƐ ƉĂƌĂ ŽƌŐĂŶŝǌĂĕƁĞƐ ĐŽŵ ĐŽŵƉĞƚġŶĐŝĂ ůĞŐĂů ƉĂƌĂ ƌĞĐĞďĞƌ
ĂƟǀĂĕĆŽĚĂƐĐŽŵƉŽŶĞŶƚĞƐĮǆĂƐĚŽƐĞƌǀŝĕŽŽƵ͕ĂŝŶĚĂ͕ŶĂĚĂƚĂƋƵĞƟǀĞƌƐŝĚŽĂĐŽƌĚĂĚĂĐŽŵ ĐŚĂŵĂĚĂƐ ĚĞ ĞŵĞƌŐġŶĐŝĂ͕ ĐŽŵ Ă ĮŶĂůŝĚĂĚĞ ĚĞ ƚƌĂŶƐŵŝƟƌ ƚĂŝƐ ĚĂĚŽƐ ăƐ ŽƌŐĂŶŝǌĂĕƁĞƐ
ŽĐůŝĞŶƚĞ͕ƐĞƉŽƐƚĞƌŝŽƌ͘^ĞĂŝŶƐƚĂůĂĕĆŽĨŽƌĐŽŶĐůƵşĚĂĂƉſƐĂƐϭϳŚĐŽŶƐŝĚĞƌĂͲƐĞĐŽŶĐůƵşĚĂ ĂĐŝŵĂƌĞĨĞƌŝĚĂƐƉĂƌĂĞĨĞŝƚŽƐĚĞƌĞƐƉŽƐƚĂĂĞƐƐĂƐĐŚĂŵĂĚĂƐ͘
ŶŽĚŝĂƷƟůƐĞŐƵŝŶƚĞ͘ 3.8.EŽĐĂƐŽĚĞŽƐĞƌǀŝĕŽƐĞƌƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽĂŽƉƌŽƚŽĐŽůŽ/WĞĐŽŵĂƚƌŝďƵŝĕĆŽĚĞ
5. DK ŝŶĨŽƌŵĂ ƉƌĞǀŝĂŵĞŶƚĞ Ž ĐůŝĞŶƚĞ͕ ƉŽƌ ^D^͕ ĚĂ ĚĂƚĂ Ğ ŚŽƌĂ ƉƌĞǀŝƐƚĂƐ ƉĂƌĂ Ă ŶƵŵĞƌĂĕĆŽŶĆŽŐĞŽŐƌĄĮĐĂ͕ŶĆŽĠĂƐƐĞŐƵƌĂĚĂĂůŽĐĂůŝǌĂĕĆŽĚĂŽƌŝŐĞŵĚĂƐĐŚĂŵĂĚĂƐƉĂƌĂ
ĐŽŶĐƌĞƟǌĂĕĆŽĚĂƉŽƌƚĂďŝůŝĚĂĚĞ͘ ĂĐĞƐƐŽĂŽƐƐĞƌǀŝĕŽƐĚĞĞŵĞƌŐġŶĐŝĂ͘
6.ŵĐĂƐŽĚĞĂƚƌĂƐŽŶĂĞĨĞƟǀĂĕĆŽĚĂƉŽƌƚĂďŝůŝĚĂĚĞ͕ĂDKŽďƌŝŐĂͲƐĞĂƉĂŐĂƌĂŽĐůŝĞŶƚĞ 3.9.DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞƌĞĐƵƐĂƌŽĂĐĞƐƐŽĞĞĨĞƚƵĂƌĂĚĞƐĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ
ƵŵĂ ĐŽŵƉĞŶƐĂĕĆŽ ŶŽ ŵŽŶƚĂŶƚĞ ĚĞ Ϯ͕ϱ ĞƵƌŽƐ͕ ƉŽƌ ŶƷŵĞƌŽ͕ ƉŽƌ ĐĂĚĂ ĚŝĂ ĐŽŵƉůĞƚŽ ĚĞ ƋƵĂŶĚŽ ĐŽŶƐŝĚĞƌĞ ƋƵĞ Ă ƐƵĂ ƵƟůŝǌĂĕĆŽ ĐŽůŽĐĂ Ğŵ ĐĂƵƐĂ Ă ƐĞŐƵƌĂŶĕĂ Ğ ŝŶƚĞŐƌŝĚĂĚĞ ĚĂ
ĂƚƌĂƐŽ͕ƐĂůǀŽŶŽĐĂƐŽĚĞĂƐƐŝŶĂŶƚĞƐƋƵĞŶĆŽƐĞũĂŵĐŽŶƐƵŵŝĚŽƌĞƐ ĞƋƵĂŶĚŽ ŽĐŽŶƚƌĂƚŽ ƌĞĚĞ͕ĐĂƵƐĂŝŶƚĞƌĨĞƌġŶĐŝĂƐŶŽĐŝǀĂƐŽƵĚĞƚĞƌŝŽƌĞĂƋƵĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽ͕ĚĂƌĞĚĞŽƵĚŽƐĞƵ
ĞƐƚĂďĞůĞĕĂĞǆƉƌĞƐƐĂŵĞŶƚĞŽƵƚƌĂƐĐŽŵƉĞŶƐĂĕƁĞƐ͘^ĞŵƉƌĞƋƵĞ͕ĂƉſƐĂƉŽƌƚĂďŝůŝĚĂĚĞĚŽ ĨƵŶĐŝŽŶĂŵĞŶƚŽ͕ďĞŵĐŽŵŽŶĂƐƐŝƚƵĂĕƁĞƐĚĞĐŽŶǀĞƌƐĆŽ͕ƐŽďƋƵĂůƋƵĞƌĨŽƌŵĂ͕ĚĞƚƌĄĨĞŐŽ
ŶƷŵĞƌŽ͕ŽĐŽƌƌĂĂŝŶƚĞƌƌƵƉĕĆŽĚŽƐĞƌǀŝĕŽƉƌĞƐƚĂĚŽĂŽĐůŝĞŶƚĞĂƚƌĂǀĠƐĚŽŶƷŵĞƌŽƉŽƌƚĂĚŽ͕ ĐŽŵŽƌŝŐĞŵĞŵƌĞĚĞƐĚĞŽƵƚƌŽƐŽƉĞƌĂĚŽƌĞƐĞĚĞƐƟŶŽăƐƌĞĚĞƐĮǆĂƐŶĂĐŝŽŶĂŝƐ͕ĞŵƚƌĄĨĞŐŽ
Ă DK ĮĐĂ ŽďƌŝŐĂĚĂ ĂŽ ƉĂŐĂŵĞŶƚŽ ĚĞ ƵŵĂ ĐŽŵƉĞŶƐĂĕĆŽ ŶŽ ŵŽŶƚĂŶƚĞ ĚĞ ϮϬ ĞƵƌŽƐ͕ ĐŽŵŽƌŝŐĞŵŶĂƌĞĚĞDKĞĚĞƐƟŶŽăƌĞĚĞĮǆĂŶĂĐŝŽŶĂů͘
ƉŽƌŶƷŵĞƌŽ͕ƉŽƌĐĂĚĂĚŝĂĚĞŝŶƚĞƌƌƵƉĕĆŽ͕ĂƚĠĂŽŵĄǆŝŵŽĚĞϱϬϬϬĞƵƌŽƐƉŽƌƉĞĚŝĚŽĚĞ 3.10.DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĚĞĮŶŝƌƵŵĂƉŽůşƟĐĂĚĞƵƟůŝǌĂĕĆŽƌĞƐƉŽŶƐĄǀĞůƉĂƌĂ
ƉŽƌƚĂďŝůŝĚĂĚĞ͕ ƐĂůǀŽ ŶŽ ĐĂƐŽ ĚĞ ĂƐƐŝŶĂŶƚĞƐ ƋƵĞ ŶĆŽ ƐĞũĂŵ ĐŽŶƐƵŵŝĚŽƌĞƐ Ğ ƋƵĂŶĚŽ Ž ĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ƉŽĚĞŶĚŽĨĂƚƵƌĂƌĐŽŶƐƵŵŽƐƋƵĞĞǆĐĞĚĂŵŵĞŶƐĂůŵĞŶƚĞŽůŝŵŝƚĞ
ĐŽŶƚƌĂƚŽĞƐƚĂďĞůĞĕĂĞǆƉƌĞƐƐĂŵĞŶƚĞŽƵƚƌĂƐĐŽŵƉĞŶƐĂĕƁĞƐ͘ ƉƌĞǀŝƐƚŽŶŽƌĞƐƉĞƟǀŽƚĂƌŝĨĄƌŝŽ͕ƐĞĂƉůŝĐĄǀĞů͘
CLIENTE
7.ƐĐŽŵƉĞŶƐĂĕƁĞƐƐĞƌĆŽĞĨĞƚƵĂĚĂƐĚĂƐĞŐƵŝŶƚĞĨŽƌŵĂ͗ 3.11. DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĂƉůŝĐĂƌďĂƌƌĂŵĞŶƚŽƐƉĂƌĂĚĞƚĞƌŵŝŶĂĚŽƐĚĞƐƟŶŽƐ͕Ğŵ

i. ůŝĞŶƚĞƐ ĐŽŵ ĐŽŶƚƌĂƚŽ ĐŽŵ Ă DK Ͳ ĂƚƌĂǀĠƐ ĚĞ ĐƌĠĚŝƚŽ ŶĂ ĨĂƚƵƌĂ ĞŵŝƟĚĂ Ğŵ ŵġƐ ĐĂƐŽĚĞƐŝƚƵĂĕĆŽĚĞĨƌĂƵĚĞ͘
ƐĞŐƵŝŶƚĞĂŽŵġƐĞŵƋƵĞŽĐŽƌƌĞƵŽĂƚƌĂƐŽŶĂƉŽƌƚĂďŝůŝĚĂĚĞ͖
ii.ƐƐŝŶĂŶƚĞƐĐŽŵŽƐƋƵĂŝƐŶĆŽĞǆŝƐƚĂƌĞůĂĕĆŽĐŽŶƚƌĂƚƵĂů͕ŶĂĚĂƚĂĞŵƋƵĞĚĞǀĂƐĞƌƉĂŐĂĂ 4. REEMBOLSOS E INDEMNIZAÇÕES
04.2020
ĐŽŵƉĞŶƐĂĕĆŽͲĂƚƌĂǀĠƐĚĞƚƌĂŶƐĨĞƌġŶĐŝĂďĂŶĐĄƌŝĂŽƵĞŶǀŝŽĚĞĐŚĞƋƵĞ͕ĚĞƐĚĞƋƵĞŽƐĚĂĚŽƐ 4.1.ŵĐĂƐŽĚĞŝŶĐƵŵƉƌŝŵĞŶƚŽĚŽƚĞŵƉŽŵĄǆŝŵŽĮǆĂĚŽŶĂĂůşŶĞĂĂͿĚĂŽŶĚŝĕĆŽϯ͘ϭ͘
ŶĞĐĞƐƐĄƌŝŽƐƉĂƌĂŽĞĨĞŝƚŽƐĞũĂŵĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐăDK͖ ƉŽƌŵŽƟǀŽƐĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞŝŵƉƵƚĄǀĞŝƐăDK͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄĞǆŝŐŝƌĂƌĞĚƵĕĆŽĚŽ
iii.ůŝĞŶƚĞƐĐŽŵĐĂƌƚƁĞƐƌĞĐĂƌƌĞŐĄǀĞŝƐͲĂƚƌĂǀĠƐĚĞĐƌĠĚŝƚŽĚŽǀĂůŽƌĞŵĐĂƵƐĂŶŽƐĂůĚŽĚŽ ŵŽŶƚĂŶƚĞĐŽƌƌĞƐƉŽŶĚĞŶƚĞĂŽƉƌĞĕŽĚĞŝŶƐƚĂůĂĕĆŽĞŵϱϬй;ĐŝŶƋƵĞŶƚĂƉŽƌĐĞŶƚŽͿ͘
ĐĂƌƚĆŽƌĞƐƉĞƟǀŽ͘ 4.2. ^ĞŵƉƌĞ ƋƵĞ Ă ŝŶƐƚĂůĂĕĆŽ ŶĆŽ ƉŽƐƐĂ ƐĞƌ ĞĨĞƚƵĂĚĂ ƉŽƌ ĨĂĐƚŽ ŝŵƉƵƚĄǀĞů ĂŽ ĐůŝĞŶƚĞ͕
Mod.C/1002255
ƉŽĚĞƌĄĂDKĞǆŝŐŝƌƵŵĂƐŽďƌĞƚĂǆĂĐŽƌƌĞƐƉŽŶĚĞŶƚĞĂϱϬй;ĐŝŶƋƵĞŶƚĂƉŽƌĐĞŶƚŽͿĚŽǀĂůŽƌ d) ŝŶƚĞƌĨĞƌŝƌ ŝŶƚĞŶĐŝŽŶĂůŵĞŶƚĞ ŶŽ ďŽŵ ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚĞ ƐĞƌǀŝĚŽƌĞƐ͕ ƐĞƌǀŝĕŽƐ ŽƵ
ĚŽƉƌĞĕŽĚĞŝŶƐƚĂůĂĕĆŽ͘ ƌĞĚĞƐ͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ ĂĕƁĞƐ ĚĞ ƐŽďƌĞĐĂƌŐĂ͕ ĐŽŵďŝŶĂĚĂƐ ŽƵ ŶĆŽ ĐŽŵ ĞǆƉůŽƌĂĕĆŽ ĚĞ
4.3. ŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ ĚŽ ƐĞƌǀŝĕŽ͕ ĐŽŵ ĞǆĐĞĕĆŽ ĚŽƐ ĐĂƐŽƐ ƉƌĞǀŝƐƚŽƐ ŶĂ ŽŶĚŝĕĆŽ ϰ ǀƵůŶĞƌĂďŝůŝĚĂĚĞƐ ĚĞ ƐŝƐƚĞŵĂƐ͕ ƋƵĞ ǀŝƐĞŵ ƐĂďŽƚĂƌ Ž ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚĞ ƐĞƌǀŝĕŽƐ ;ĞŶŝĂů
ĚĂƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕ Ğŵ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶĂ ŽŶĚŝĕĆŽ ϯ͘ϭ͕ ĂůşŶĞĂ ďͿ͕ ƉŽƌ ŽĨ^ĞƌǀŝĐĞͿ͘
ŵŽƟǀŽƐĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞŝŵƉƵƚĄǀĞŝƐăDK͕ĚĂƌĄůƵŐĂƌĂŽĚĞƐĐŽŶƚŽĚŽǀĂůŽƌƋƵĞ͕ĐŽŵ 3.5.ŽƵƟůŝǌĂĚŽƌŶĆŽĠƉĞƌŵŝƟĚŽƵƟůŝǌĂƌĞƋƵŝƉĂŵĞŶƚŽƐĐŽŵůŝŐĂĕĆŽăƌĞĚĞ/ŶƚĞƌŶĞƚƉĂƌĂ
ďĂƐĞŶŽƉƌĞĕŽĚĂĂƐƐŝŶĂƚƵƌĂŵĞŶƐĂůĚĞůŝŶŚĂĂŶĂůſŐŝĐĂĐŽŶƐƚĂŶƚĞĚŽƚĂƌŝĨĄƌŝŽĞŵǀŝŐŽƌ͕ ĮŶƐĚĞĞŶĐĂŵŝŶŚĂŵĞŶƚŽĚĞƚƌĄĨĞŐŽ͘
ĐŽƌƌĞƐƉŽŶĚĞƌăĚƵƌĂĕĆŽĚĂŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ͘
4.4. ĂƐŽĂŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞĚŽƐĞƌǀŝĕŽƵůƚƌĂƉĂƐƐĞŽĚŽďƌŽĚŽƉƌĂǌŽĞƐƟƉƵůĂĚŽŶĂĂůşŶĞĂ
ďͿĚĂŽŶĚŝĕĆŽϯ͘ϭ͕͘ŽĐůŝĞŶƚĞƉŽĚĞƌĄĞǆŝŐŝƌăDKŽƉĂŐĂŵĞŶƚŽĚĞƵŵĂƉĞŶĂůŝǌĂĕĆŽĚĞ CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE ACESSO À INTERNET EM
ǀĂůŽƌĞƋƵŝǀĂůĞŶƚĞĂŽĚĞƐĐŽŶƚŽĐŽŶĐĞĚŝĚŽ͕ŶŽƐƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϰ͘ϯ͘͘ BANDA LARGA DA MEO - SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA , S.A.
5. SUSPENSÃO DO SERVIÇO 1. OBJETO

ƵƌĂŶƚĞĂƐƵƐƉĞŶƐĆŽĚŽƐĞƌǀŝĕŽĞĂƚĠăƐƵĂĞǆƟŶĕĆŽĠŐĂƌĂŶƟĚŽĂŽĐůŝĞŶƚĞŽĂĐĞƐƐŽĂ 1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ ŽƐ ŶĞǆŽƐ / Ğ //͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă
ĐŚĂŵĂĚĂƐƋƵĞŶĆŽŝŵƉůŝƋƵĞŵƉĂŐĂŵĞŶƚŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞĂƐƌĞĂůŝǌĂĚĂƐƉĂƌĂŽŶƷŵĞƌŽ ^ĞƌǀŝĕŽƐ ĚĞ ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ǀŝƐĂŵ
ƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵͲϭϭϮ͘ ƌĞŐƵůĂƌŽƐƚĞƌŵŽƐĞĂƐĐŽŶĚŝĕƁĞƐƉŽƌƋƵĞƐĞƌĞŐĞƌĄĂƉƌĞƐƚĂĕĆŽ͕ƉĞůĂDKʹ^ĞƌǀŝĕŽƐĚĞ
ŽŵƵŶŝĐĂĕƁĞƐ Ğ DƵůƟŵĠĚŝĂ͕ ^͘͘ ;͞DK͟Ϳ ĂŽ ĐůŝĞŶƚĞ͕ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ĂĐĞƐƐŽ ă /ŶƚĞƌŶĞƚ
6. SERVIÇO DE ATENDIMENTO PERMANENTE ĞŵĂŶĚĂ>ĂƌŐĂ͕ŽƋƵĂůŝŶĐůƵŝ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͕ĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚĞƐĞƌǀŝĕŽƐĚĞĐŽƌƌĞŝŽ
ĂƐŽ Ž ĐůŝĞŶƚĞ ĚĞƚĞƚĞ ƋƵĂůƋƵĞƌ ĂǀĂƌŝĂ ŽƵ ĨĂůŚĂ ŶŽ ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĚĞǀĞ ĞůĞƚƌſŶŝĐŽĞƉĄŐŝŶĂƐƉĞƐƐŽĂŝƐ;ĂĚŝĂŶƚĞ͞ƐĞƌǀŝĕŽ͟Ϳ͘
ĐŽŶƚĂĐƚĂƌ Ă DK ĂƚƌĂǀĠƐ ĚŽƐ ĐŽŶƚĂĐƚŽƐ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ Ğŵ ĂůƟĐĞ͘Ɖƚ ŽƵ ĂƚƌĂǀĠƐ ĚŽ 1.2.KĐůŝĞŶƚĞƉŽĚĞƌĄĂŝŶĚĂĂĚĞƌŝƌĂƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐƋƵĞĂDKƟǀĞƌĚŝƐƉŽŶşǀĞŝƐŶŽ
ŶƷŵĞƌŽĚĞĂƉŽŝŽĂŽĐůŝĞŶƚĞ͕ƋƵĞĨƵŶĐŝŽŶĂϮϰ;ǀŝŶƚĞĞƋƵĂƚƌŽͿŚŽƌĂƐƉŽƌĚŝĂ͘ ƐĞƵƉŽƌƞŽůŝŽ͕ŵĞĚŝĂŶƚĞĂĂĐĞŝƚĂĕĆŽĚĂƐĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐƋƵĞůŚĞƐƐĞũĂŵĂƉůŝĐĄǀĞŝƐ͘
1.3. K ĐůŝĞŶƚĞ ƉŽĚĞƌĄ ƚĂŵďĠŵ ĐŽŶƚƌĂƚĂƌ Ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ŝŶƐƚĂůĂĕĆŽ ĚŽƐ
7. PREÇO ĞƋƵŝƉĂŵĞŶƚŽƐ ƵƟůŝǌĂĚŽƐ ƉĂƌĂ ĂĐĞƐƐŽ Ğ ƵƟůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĚĞƐĚĞ ƋƵĞ ŽƐ ŵĞƐŵŽƐ
7.1.KƉƌĞĕŽĂƉĂŐĂƌƉĞůŽĐůŝĞŶƚĞƉĞůĂŝŶƐƚĂůĂĕĆŽ͕ƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽ͕ĂƐƐŝŶĂƚƵƌĂŵĞŶƐĂů͕ ŽďƐĞƌǀĞŵŽƐƌĞƋƵŝƐŝƚŽƐƚĠĐŶŝĐŽƐĞƌĞĐŽŵĞŶĚĂĕƁĞƐĚĂDKĞŵŵĞŽ͘Ɖƚ͘
ĐŽŵƵŶŝĐĂĕƁĞƐĞĂůƵŐƵĞƌŽƵǀĞŶĚĂĚĞĞƋƵŝƉĂŵĞŶƚŽ͕ĐŽƌƌĞƐƉŽŶĚĞĂŽƋƵĞĞƐƟǀĞƌĮǆĂĚŽ 1.4. ŵ ƚƵĚŽ Ž ƋƵĞ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ƉƌĞǀŝƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕
ŶĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͕ĚŝƐƉŽŶşǀĞŝƐĞĚĞƚĂůŚĂĚŽƐĞŵŵĞŽ͘ƉƚŽƵŽƵƚƌŽƐĐĂŶĂŝƐ͕ĂƐƋƵĂŝƐ ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ
ƐĆŽ ĚŝƐƉŽŶŝďŝůŝǌĂĚĂƐ ĂŽ ĐůŝĞŶƚĞ ŶŽ ŵŽŵĞŶƚŽ ĚĂ ĂĚĞƐĆŽ ĂŽ ƐĞƌǀŝĕŽ Ğ ƋƵĞ ĨĂǌĞŵ ƉĂƌƚĞ ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘
ŝŶƚĞŐƌĂŶƚĞĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
7.2. WĂƌĂ ŽďƚĞŶĕĆŽ ĚĞ ŝŶĨŽƌŵĂĕƁĞƐ ĂƚƵĂůŝǌĂĚĂƐ ƐŽďƌĞ Ž ƉƌĞĕŽ ĂƉůŝĐĄǀĞů ĂŽ ƐĞƌǀŝĕŽ͕ Ž 2. ADESÃO E ATIVAÇÃO DO SERVIÇO
ĐůŝĞŶƚĞƉŽĚĞƌĄĐŽŶƐƵůƚĂƌĞŵŵĞŽ͘ƉƚŽƵůŝŐĂƌƉĂƌĂŽŶƷŵĞƌŽĚĞĂƉŽŝŽĂŽĐůŝĞŶƚĞ͘ 2.1.ŶƚĞƐĚĞƉƌŽĐĞĚĞƌăĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŽĐůŝĞŶƚĞĚĞǀĞƌĄĂƐƐĞŐƵƌĂƌƋƵĞƐĞĞŶĐŽŶƚƌĂŵ
7.3. K ƉƌĞĕŽ ĚĂ ĂƐƐŝŶĂƚƵƌĂ͕ ƋƵĂŶĚŽ ĂƉůŝĐĄǀĞů͕ Ġ ĚĞǀŝĚŽ Ă ƉĂƌƟƌ ĚĂ ĚĂƚĂ ĚŽ ŝŶşĐŝŽ ĚĂ ƉƌĞĞŶĐŚŝĚŽƐŽƐƌĞƋƵŝƐŝƚŽƐŵşŶŝŵŽƐƉƌĞǀŝƐƚŽƐŶŽŶĞǆŽ/ĞĂĐĞƐƐşǀĞŝƐĞŵŵĞŽ͘Ɖƚ͘
ƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͘EŽŵġƐĞŵƋƵĞŽĐŽƌƌĞƌŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŽƉƌĞĕŽ 2.2. K ƉĞĚŝĚŽ ĚĞ ĂƟǀĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĞĨĞƚƵĂĚŽ ƉĞůŽ ĐůŝĞŶƚĞ ŝŵƉůŝĐĂ Ž ĐŽŶŚĞĐŝŵĞŶƚŽ
ĚĂĂƐƐŝŶĂƚƵƌĂĐŽƌƌĞƐƉŽŶĚĞƌĄĂϭͬϯϬĚŽǀĂůŽƌĚĂĂƐƐŝŶĂƚƵƌĂŵĞŶƐĂůƉŽƌĐĂĚĂĚŝĂĞŵƋƵĞ Ğ ĂĐĞŝƚĂĕĆŽ ƉĞůŽ ŵĞƐŵŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ ƋƵĞ ƐĞ
ŽƐĞƌǀŝĕŽĞƐƟǀĞƌĂƟǀŽ͘ ĞŶĐŽŶƚƌĂŵ ŶĂƐ ĞŵďĂůĂŐĞŶƐ ĚĞ ĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ Ğ ĞƐƚĆŽ ĚŝƐƉŽŶşǀĞŝƐ ƉĂƌĂ
7.4. WĂƌĂǀĞƌŝĮĐĂĕĆŽĞĐŽŶƚƌŽůŽĚŽƐĞŶĐĂƌŐŽƐĂƐƐŽĐŝĂĚŽƐĂŽƐĞƌǀŝĕŽ͕ĂDKĚŝƐƉŽŶŝďŝůŝǌĂ ĐŽŶƐƵůƚĂĞŵŵĞŽ͘Ɖƚ͘
ĂŽ ĐůŝĞŶƚĞ͕ ƉĂƌĂ ĂůĠŵ ĚĞ ŽƵƚƌŽƐ ŵĞĐĂŶŝƐŵŽƐ͕ Ž ďĂƌƌĂŵĞŶƚŽ ƐĞůĞƟǀŽ Ğ ŐƌĂƚƵŝƚŽ ĚĞ 2.3. KƐĞƌǀŝĕŽƉŽĚĞƐĞƌƉƌĞƐƚĂĚŽŝͿĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>͕ĂƚƌĂǀĠƐĚŽƐƉƌŽƚŽĐŽůŽƐ
ĐŚĂŵĂĚĂƐĚĞƐĂşĚĂĚĞƟƉŽƐĞƉĂƌĂƟƉŽƐĚĞĮŶŝĚŽƐĚĞŶƷŵĞƌŽƐ͕ĚĞĂĐŽƌĚŽĐŽŵŽƋƵĞǀŝĞƌ dWͬ/W ;dƌĂŶƐŵŝƐƐŝŽŶ ŽŶƚƌŽů WƌŽƚŽĐŽůͬ/ŶƚĞƌŶĞƚ WƌŽƚŽĐŽůͿ͕ ǀŝĂ ƌĞĚĞ ƚĞůĞĨſŶŝĐĂ ĂŶĂůſŐŝĐĂ
ĂƐĞƌĚĞĮŶŝĚŽƉĞůĂEKDŶŽƐƚĞƌŵŽƐĚĂ>Ğŝ͕ƐŝƐƚĞŵĂƐĚĞƉƌĠͲƉĂŐĂŵĞŶƚŽĚŽĂĐĞƐƐŽ ŽƵ Z/^ ŽƵ ŝŝͿ ĐŽŵ ƌĞĐƵƌƐŽ ă ƌĞĚĞ ĚĞ ĮďƌĂ ſƟĐĂ ;͞&K͟Ϳ͕ ĞƐƚĂŶĚŽ ĚŝƐƉŽŶşǀĞů ŶĂƐ ǌŽŶĂƐ
ĚĂ ůŝŐĂĕĆŽ ă ƌĞĚĞ ƚĞůĞĨſŶŝĐĂ ƉƷďůŝĐĂ Ğ ĚĂ ƵƟůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ďĞŵ ĐŽŵŽ ƉĂŐĂŵĞŶƚŽ ŐĞŽŐƌĄĮĐĂƐĐŽŵĐŽďĞƌƚƵƌĂĚĞƌĞĚĞƋƵĞƉŽĚĞƌĆŽƐĞƌĐŽŶƐƵůƚĂĚĂƐŶĂƐůŽũĂƐDK͕ĂƚƌĂǀĠƐ
ĞƐĐĂůŽŶĂĚŽĚŽƉƌĞĕŽĚĂůŝŐĂĕĆŽăƌĞĚĞƚĞůĞĨſŶŝĐĂƉƷďůŝĐĂ͕ĞŵƚŽĚŽƐŽƐĐĂƐŽƐŵĞĚŝĂŶƚĞ ĚŽŶƷŵĞƌŽϭϲϮϬϬĞĞŵŵĞŽ͘Ɖƚ͘
ƉĞĚŝĚŽĚŽĐůŝĞŶƚĞ͘ 2.4. YƵĂŶĚŽ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ă ƚĞĐŶŽůŽŐŝĂ ^>͕ Ž ƐĞƌǀŝĕŽ Ġ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ ĐŽŵ
ƐĞƌǀŝĕŽƚĞůĞĨſŶŝĐŽĮǆŽĂƐƐŽĐŝĂĚŽ͕ĐĂƐŽĞŵƋƵĞĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ
8. DETALHE DE COMUNICAÇÕES ĞŵĂŶĚĂ>ĂƌŐĂƉƌĞƐƐƵƉƁĞĂĞǆŝƐƚġŶĐŝĂĚĞĐŽŶƚƌĂƚŽĚĞƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƚĞůĞĨſŶŝĐŽ
K ĐůŝĞŶƚĞ ƉŽĚĞƌĄ ŽƉƚĂƌ ƉĞůĂ ĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽ ĚĂ ĨĂƚƵƌĂ ĐŽŵ Ƶŵ ĚŽƐ ƐĞŐƵŝŶƚĞƐ ƟƉŽƐ ĚĞ ĮǆŽĞŵǀŝŐŽƌĞ͕ĐŽŶƐĞƋƵĞŶƚĞŵĞŶƚĞ͕ĚĞƵŵĂůŝŶŚĂƚĞůĞĨſŶŝĐĂĂƟǀĂ͘
ĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐ͗ 2.5.YƵĂŶĚŽƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽĂƌĞĚĞĚĞ&K͕ŽƐĞƌǀŝĕŽĠĚŝƐƉŽŶŝďŝůŝǌĂĚŽŶĂĐŽŶĚŝĕĆŽ
a) Detalhe simples: ŝŶĐůƵŝ Ž ĚĞƚĂůŚĞ ĚĂƐ ĚŝǀĞƌƐĂƐ ĐĂƚĞŐŽƌŝĂƐ ĚĞ ƚƌĄĨĞŐŽ͕ ŝŶĚŝĐĂŶĚŽ͕ ƉŽƌ ĚĞ Ž ĐůŝĞŶƚĞ ƐƵďƐĐƌĞǀĞƌ Ƶŵ ŽƵ ŵĂŝƐ ƐĞƌǀŝĕŽƐ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ ĚĂ DK͕
ŽƌĚĞŵ ĐƌŽŶŽůſŐŝĐĂ͕ ĐĂĚĂ ĐŚĂŵĂĚĂ͕ ƌĞƐƉĞƟǀŽ ĐƵƐƚŽ͕ ŚŽƌĂ ĚĂ ĐŚĂŵĂĚĂ Ğ ĚƵƌĂĕĆŽ ĚĂ ƐĞŵƉƌĞ ƋƵĞ Ž ĨŽƌŶĞĐŝŵĞŶƚŽ ĐŽŶũƵŶƚŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ƐĞ ũƵƐƟĮƋƵĞ͕ ƉŽƌ ƌĂǌƁĞƐ ĚĞ ŽƌĚĞŵ
ŵĞƐŵĂ͖ ƚĠĐŶŝĐĂŽƵĐŽŵĞƌĐŝĂů͘
b) Detalhe completo: ŝŶĐůƵŝ Ă ĚŝƐĐƌŝŵŝŶĂĕĆŽ͕ ƉŽƌ ŽƌĚĞŵ ĐƌŽŶŽůſŐŝĐĂ͕ ĚĞ ƚŽĚĂƐ ĂƐ 2.6.DKƉŽĚĞƌĞĐƵƐĂƌĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽĂƉſƐĂƌĞĂůŝǌĂĕĆŽĚĞĂŶĄůŝƐĞƐĞƚĞƐƚĞƐĚĞ
ĐŽŵƵŶŝĐĂĕƁĞƐ ĞĨĞƚƵĂĚĂƐ͕ ŝŶĐůƵŝŶĚŽ ŽƐ ŶƷŵĞƌŽƐ ĐŚĂŵĂĚŽƐ͕ ƌĞƐƉĞƟǀŽ ĐƵƐƚŽ͕ ŚŽƌĂ ĚĂ ĐŽŶĞĐƟǀŝĚĂĚĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞŶŽƐƐĞŐƵŝŶƚĞƐĐĂƐŽƐ͗
ĐŚĂŵĂĚĂĞĚƵƌĂĕĆŽĚĂŵĞƐŵĂ͖ a)ŝŶĞǆŝƐƚġŶĐŝĂĚĞĐŽďĞƌƚƵƌĂ^>͕ŽƵƐĞũĂ͕ƋƵĂŶĚŽŽƉĂƌĚĞĮŽƐƋƵĞƐĞƌǀĞĚĞƐƵƉŽƌƚĞ
c) Detalhe parcial: ŝŶĐůƵŝ Ž ƉƌĞǀŝƐƚŽ ŶĂ ĂůşŶĞĂ ďͿ ƐƵƉƌĂ͕ ĐŽŵ Ă ƐƵƉƌĞƐƐĆŽ ĚŽƐ ƷůƟŵŽƐ ă >ŝŶŚĂ dĞůĞĨſŶŝĐĂ ĚŝƐƉŽŶŝďŝůŝǌĂĚĂ ŶĆŽ ĞƐƚĞũĂ ĚŝƌĞƚĂŵĞŶƚĞ ůŝŐĂĚŽ ĞŶƚƌĞ ĂƐ ŝŶƐƚĂůĂĕƁĞƐ
ƋƵĂƚƌŽĚşŐŝƚŽƐĚŽƐŶƷŵĞƌŽƐĐŚĂŵĂĚŽƐ͘ ĚŽĐůŝĞŶƚĞĞĂĐĞŶƚƌĂůƚĞůĞĨſŶŝĐĂĚĂDKŶĂƋƵĂůƐĞĞŶĐŽŶƚƌĂŝŶƐƚĂůĂĚŽŽĞƋƵŝƉĂŵĞŶƚŽ
ĂŐƌĞŐĂĚŽƌĚĞĂĐĞƐƐŽƐůŽĐĂŝƐĐŽŵƚĞĐŶŽůŽŐŝĂ^>͖
ANEXO I b) ĂŝŶĨƌĂĞƐƚƌƵƚƵƌĂĚĞƐƵƉŽƌƚĞŶĆŽƉĞƌŵŝƚĂĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞĚĞǀŝĚŽ
CONDIÇÕES PARTICULARES APLICÁVEIS AO SERVIÇO ăƐ ĐĂƌĂĐƚĞƌşƐƟĐĂƐ ƚĠĐŶŝĐĂƐ͕ ŝŶƚĞƌĨĞƌġŶĐŝĂƐ ŽƵ ƌƵşĚŽ ĞůĞƚƌŽŵĂŐŶĠƟĐŽ ŶĂ ĐŽŵƉŽŶĞŶƚĞ ĚĞ
PRESTADO SOBRE IP (“VoIP”) ĂĐĞƐƐŽůŽĐĂůĚĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂ͖
c) Ă >ŝŶŚĂ dĞůĞĨſŶŝĐĂ ĂĨĞƚĂ ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ǀĞŶŚĂ Ă ƐĞƌ ƵƟůŝǌĂĚĂ ƉĂƌĂ ŽƵƚƌĂƐ
1. CÓDIGOS DE ACESSO AO SERVIÇO ĮŶĂůŝĚĂĚĞƐƋƵĞŝŶƚĞƌĮƌĂŵŽƵƐĞũĂŵƐƵƐĐĞơǀĞŝƐĚĞŝŶƚĞƌĨĞƌŝƌĐŽŵŽƐĞƌǀŝĕŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞ
1.1. K ĂĐĞƐƐŽ ĂŽ ƐĞƌǀŝĕŽ ĂƉĞŶĂƐ Ġ ƉŽƐƐşǀĞů ĂƉſƐ Ă ĂƟǀĂĕĆŽ ĚŽ ŵĞƐŵŽ ƉĞůŽ ĐůŝĞŶƚĞ͕ ƐŝƐƚĞŵĂƐĚĞĂůĂƌŵĞ͕ƐĞƌǀŝĕŽƐĚĞĂƚĂͲŽǀĞƌͲsŽŝĐĞ;KsͿ;ƚĂŝƐĐŽŵŽƚĞƌŵŝŶĂŝƐĚĞƉĂŐĂŵĞŶƚŽ
ŵĞĚŝĂŶƚĞĂĞƐĐŽůŚĂĞŝŶƚƌŽĚƵĕĆŽĚŽŶƷŵĞƌŽsŽ/W;͞EƷŵĞƌŽsŽ/W͟ͿĞĚŽĐſĚŝŐŽĚĞĂĐĞƐƐŽ DƵůƟďĂŶĐŽͿ͕ŽƵŽƵƚƌŽƐƋƵĞƵƟůŝǌĞŵĂŐĂŵĂĚĞĨƌĞƋƵġŶĐŝĂƐƐƵƉƌĂǀŽĐĂů͕ĂĐĞƐƐŽƐƉƌŝŵĄƌŝŽƐ
;͞ſĚŝŐŽĚĞĐĞƐƐŽͬWĂƐƐǁŽƌĚ͟ͿƋƵĞĐŽŶƐƟƚƵĞŵŽƐĞůĞŵĞŶƚŽƐĚĞŝĚĞŶƟĮĐĂĕĆŽĚŽĐůŝĞŶƚĞ͘ Z/^͕ĮƐĐĂůŝǌĂĚŽƌĞƐĂϭϮŬŚǌ͕ƐĞƌǀŝĕŽƐďĂƐĞĂĚŽƐĞŵƚĞĐŶŽůŽŐŝĂǆ^>͕ĐŝƌĐƵŝƚŽƐĂůƵŐĂĚŽƐ
1.2. KƐ ſĚŝŐŽƐ ĚĞ ĐĞƐƐŽͬWĂƐƐǁŽƌĚƐ ƚġŵ ĐĂƌĄƚĞƌ ƉĞƐƐŽĂů Ğ ŝŶƚƌĂŶƐŵŝƐƐşǀĞů͕ ƐĆŽ ƉĂƌĂ ŽƵƉŽƐƚŽƐƉƷďůŝĐŽƐ͖
ĐŽŶŚĞĐŝŵĞŶƚŽĞƵƐŽĞǆĐůƵƐŝǀŽĚŽĐůŝĞŶƚĞ͕ĚĞǀĞŶĚŽĞƐƚĞĂƐƐĞŐƵƌĂƌĞƉƌŽƚĞŐĞƌĞŵƋƵĂŝƐƋƵĞƌ d)ŽĐůŝĞŶƚĞƉƌŽĐĞĚĂăĂůƚĞƌĂĕĆŽĚĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂĚĞĂŶĂůſŐŝĐŽƉĂƌĂZ/^ŽƵǀŝĐĞͲǀĞƌƐĂ͕
ĐŝƌĐƵŶƐƚąŶĐŝĂƐ Ă ĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ ĚŽƐ ŵĞƐŵŽƐ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ ŶĆŽ ŽƐ ƌĞǀĞůĂŶĚŽ Ă ƐŽůŝĐŝƚĞƵŵĂŵƵĚĂŶĕĂĞǆƚĞƌŝŽƌĚĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂŽƵƵŵĂĂůƚĞƌĂĕĆŽĚĞŶƷŵĞƌŽĚĂ>ŝŶŚĂ
ƚĞƌĐĞŝƌŽƐĞŶĆŽŽƉĞƌĂŶĚŽĞŵĐŽŶĚŝĕƁĞƐƋƵĞƉĞƌŵŝƚĂŵĂƐƵĂĚĞƐĐŽĚŝĮĐĂĕĆŽĞĐſƉŝĂ͘ dĞůĞĨſŶŝĐĂ͖
1.3.DKŶĆŽƐĞƌĄƌĞƐƉŽŶƐĄǀĞůƉŽƌƋƵĂŝƐƋƵĞƌƉĞƌĚĂƐŽƵĚĂŶŽƐĐĂƵƐĂĚŽƐƉŽƌƵƟůŝǌĂĕƁĞƐ e)ŝŶĞǆŝƐƚġŶĐŝĂĚĞĐŽďĞƌƚƵƌĂĞŵĚĞƚĞƌŵŝŶĂĚĂůŽĐĂůŝǌĂĕĆŽŐĞŽŐƌĄĮĐĂ͘
ĂďƵƐŝǀĂƐ ĚŽƐ ĐſĚŝŐŽƐ ƌĞĨĞƌŝĚŽƐ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ ƋƵĞ ŶĆŽ ůŚĞ ƐĞũĂŵ ŝŵƉƵƚĄǀĞŝƐ͘ 2.7. ƌĞĐƵƐĂ ĚĞ ĂƟǀĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ƉƌĞǀŝƐƚĂ ŶŽ ŶƷŵĞƌŽ Ϯ͘ϲ͘ ĚĞǀĞ ƐĞƌ ĐŽŵƵŶŝĐĂĚĂ ĂŽ
ŽŶƐŝĚĞƌĂͲƐĞƌĞĂůŝǌĂĚĂƉĞůŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌƚĞƌĐĞŝƌŽƐĐŽŵƌĞĐƵƌƐŽĂŽƐ ĐůŝĞŶƚĞŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϴ;ŽŝƚŽͿĚŝĂƐƐŽďƌĞĂĚĂƚĂĚĂƐƵĂǀĞƌŝĮĐĂĕĆŽŽƵĐŽŶŚĞĐŝŵĞŶƚŽ
ĐſĚŝŐŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDK͕ƐĂůǀŽƉƌŽǀĂĞŵĐŽŶƚƌĄƌŝŽ͘ ƉŽƌƉĂƌƚĞĚĂDK͕ĚŝƐƉŽŶĚŽŽĐůŝĞŶƚĞ͕ŶŽĐĂƐŽĚĂƐĂůşŶĞĂƐ;ĂͿ͕;ďͿĞ;ĞͿĚĞƐƐĞŶƷŵĞƌŽ͕
1.4͘WŽƌƌĂǌƁĞƐĚĞƐĞŐƵƌĂŶĕĂ͕ŶĆŽƐĞƌĆŽƉĞƌŵŝƟĚŽƐĂĐĞƐƐŽƐĂŽƐĞƌǀŝĕŽĞŵƐŝŵƵůƚąŶĞŽ͕ ĚĞƵŵƉƌĂǌŽĚĞϭϱ;ƋƵŝŶǌĞͿĚŝĂƐ͕ĂĐŽŶƚĂƌĚĂĚĂƚĂĚĞƚĂůĐŽŵƵŶŝĐĂĕĆŽ͕ƉĂƌĂƐŽůŝĐŝƚĂƌŽ
ĐŽŵŽŵĞƐŵŽŶƷŵĞƌŽĞĐſĚŝŐŽĚĞĂĐĞƐƐŽ͘ ƌĞĞŵďŽůƐŽĚŽƐŵŽŶƚĂŶƚĞƐƌĞůĂƟǀŽƐăĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽ͘
2.8.ĂƐŽĂDKƌĞĐƵƐĞĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽĐŽŵĨƵŶĚĂŵĞŶƚŽŶĂǀĞƌŝĮĐĂĕĆŽĚĞĂůŐƵŵĂ
2. TIPOS DE CHAMADAS ĚĂƐ ƐŝƚƵĂĕƁĞƐ ƉƌĞǀŝƐƚĂƐ ŶŽ ŶƷŵĞƌŽ Ϯ͘ϲ ĂůşŶĞĂƐ ĐͿ Ğ ĚͿ͕ Ž ĐůŝĞŶƚĞ ƉŽĚĞƌĄ ĞĨĞƚƵĂƌ ŶŽǀŽ
2.1. KƐĞƌǀŝĕŽƉĞƌŵŝƚĞĂƌĞĂůŝǌĂĕĆŽĚŽƐĞŐƵŝŶƚĞƟƉŽĚĞĐŚĂŵĂĚĂƐ͗ ƉĞĚŝĚŽĚĞĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽăDK͕ĚĞƐĚĞƋƵĞƉƌŽĐĞĚĂăĐŽƌƌĞĕĆŽĚĂƐƐŝƚƵĂĕƁĞƐƋƵĞ
(i) ŚĂŵĂĚĂ WͲĂͲƚĞůĞĨŽŶĞ ʹ Ž ĐŽŵƉƵƚĂĚŽƌ ƉĞƐƐŽĂů ;WͿ ĚĞ ŽƌŝŐĞŵ ŶĞĐĞƐƐŝƚĂ ĚĞ ƚĞƌ ůŚĞƐĞũĂŵŝŵƉƵƚĄǀĞŝƐĞƋƵĞŽƌŝŐŝŶĂƌĂŵĂƌĞĐƵƐĂŝŶŝĐŝĂůĚĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ŝŶƐƚĂůĂĚŽƵŵƐŽŌƉŚŽŶĞƋƵĞƉĞƌŵŝƚĂŝŶŝĐŝĂƌĂĐŚĂŵĂĚĂsŽ/W͖ 2.9.^ĞŵƉƌĞƋƵĞŽƐĞƌǀŝĕŽƐĞũĂƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>͕ĂDKŶĆŽƐĞƌĄ
(ii)ŚĂŵĂĚĂƚĞůĞĨŽŶĞͲĂͲWʹŽWĚĞǀĞƚĞƌŝŶƐƚĂůĂĚŽƵŵƉƌŽŐƌĂŵĂĂƚƌĂǀĠƐĚŽƋƵĂůƐĞũĂ ƌĞƐƉŽŶƐĄǀĞů ƉĞůĂ ĐŽŶĮŐƵƌĂĕĆŽ ĚĂ ĐŽŶĞĐƟǀŝĚĂĚĞ ^>͕ ŶĞŵ ƉĞůĂ ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕
ƉŽƐƐşǀĞůƚĞƌŵŝŶĂƌĂĐŚĂŵĂĚĂŽƌŝŐŝŶĂĚĂŶŽƚĞůĞĨŽŶĞ͖ ĐĂƐŽĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂŶĆŽƌĞƷŶĂĂƐĐŽŶĚŝĕƁĞƐƚĠĐŶŝĐĂƐŶĞĐĞƐƐĄƌŝĂƐ͕ŶŽŵĞĂĚĂŵĞŶƚĞĐĂƐŽ
(iii)ŚĂŵĂĚĂƚĞůĞĨŽŶĞͲĂͲƚĞůĞĨŽŶĞʹŽĞƐƚĂďĞůĞĐŝŵĞŶƚŽĚĂĐŚĂŵĂĚĂƌĞĂůŝǌĂͲƐĞĂƚƌĂǀĠƐĚĞ ĞƐƚĂŶĆŽƐƵƉŽƌƚĞĂĐŽŶĞĐƟǀŝĚĂĚĞ^>͘
ƵŵƚĞůĞĨŽŶĞůŝŐĂĚŽĂƵŵƌŽƵƚĞƌĐŽŵƉŽƌƚĂƐ&yƐ͘ 2.10. DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂĂƟǀĂƌŽƐĞƌǀŝĕŽŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐƷƚĞŝƐ
ĂĐŽŶƚĂƌĚĂĚĂƚĂĚĞƌĞĐĞĕĆŽĚŽƉĞĚŝĚŽĚĞĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘KƉƌĂǌŽŵĄǆŝŵŽƉĂƌĂĂ
3. REGRAS DE UTILIZAÇÃO DO SERVIÇO ĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽƉƌĞǀŝƐƚŽŶĂƉƌĞƐĞŶƚĞŽŶĚŝĕĆŽŶĆŽƐĞĂƉůŝĐĂƋƵĂŶĚŽĂĂƟǀĂĕĆŽĚŽ
3.1. K ĐůŝĞŶƚĞ ĐŽŵƉƌŽŵĞƚĞͲƐĞ Ă ŽďƐĞƌǀĂƌ ƚŽĚĂƐ ĂƐ ĚŝƐƉŽƐŝĕƁĞƐ ůĞŐĂŝƐ ĂƉůŝĐĄǀĞŝƐ͕ ƐĞƌǀŝĕŽŶĆŽĨŽƌƉŽƐƐşǀĞůƉŽƌŵŽƟǀŽƐŝŵƉƵƚĄǀĞŝƐĂŽĐůŝĞŶƚĞ͘
ŶŽŵĞĂĚĂŵĞŶƚĞ͕ĂŶĆŽƉƌĂƟĐĂƌŽƵĂĨŽŵĞŶƚĂƌĂƉƌĄƟĐĂĚĞĂƚŽƐŝůşĐŝƚŽƐ͕ĚĞǀĞŶĚŽĂŝŶĚĂ 2.11. ĂƟǀĂĕĆŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ĂĚŝĐŝŽŶĂŝƐ ƐĞƌĄ ĞĨĞƚƵĂĚĂ ĚĞ ĂĐŽƌĚŽ ĐŽŵ ĂƐ ƌĞƐƉĞƟǀĂƐ
ƌĞƐƉĞŝƚĂƌĂƐƉƌĞƐĞŶƚĞƐZĞŐƌĂƐĚĞhƟůŝǌĂĕĆŽĚŽ^ĞƌǀŝĕŽ͘ ĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐ͘
3.2.ŝŐƵĂůŵĞŶƚĞǀĞĚĂĚĂĂŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉĂƌĂƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐĚĞ
ƚĞůĞŵĂƌŬĞƟŶŐ;ƐŽŶĚĂŐĞŶƐ͕ƉƌŽƐƉĞĕĆŽƚĞůĞĨſŶŝĐĂĞƚĞůĞǀĞŶĚĂͿ͕ĞŵǇďĞƌĐĂĨĠƐ͕ůŽĐƵƚſƌŝŽƐ͕ 3. CÓDIGOS DE ACESSO AO SERVIÇO
ƉĂƌĂĞŶǀŝŽŵĂƐƐŝǀŽĚĞĨĂǆĞƐŽƵĂĮŶƐ͘ 3.1.WĂƌĂŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĞĂŽƐƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐ͕ĂDKĨŽƌŶĞĐĞĂŽĐůŝĞŶƚĞƵŵĐſĚŝŐŽ
3.3. K ĐůŝĞŶƚĞ ĞǆƉƌĞƐƐĂŵĞŶƚĞ ƌĞĐŽŶŚĞĐĞ Ğ ĂĐĞŝƚĂ ƋƵĞ Ă ZĞĚĞ /W ĐŽŶƐƟƚƵŝ ƵŵĂ ƌĞĚĞ ĚĞ ĚĞŝĚĞŶƟĮĐĂĕĆŽƉĞƐƐŽĂů;͞EŽŵĞĚĞhƟůŝǌĂĚŽƌͬ͟͞hƐĞƌŶĂŵĞ͟Ϳ͕ƵŵĐſĚŝŐŽĚĞĞŶƚƌĂĚĂŶĂ
ĐŽŵƵŶŝĐĂĕƁĞƐƉƷďůŝĐĂƐƐƵƐĐĞơǀĞůĚĞƵƟůŝǌĂĕĆŽƉŽƌǀĄƌŝŽƐƵƟůŝǌĂĚŽƌĞƐĞ͕ĐŽŵŽƚĂů͕ƐƵũĞŝƚĂ ZĞĚĞ /ŶƚĞƌŶĞƚ ;͞ſĚŝŐŽ ĚĞ ĐĞƐƐŽͬ͟͟WĂƐƐǁŽƌĚ͟Ϳ Ğ Ƶŵ ĐſĚŝŐŽ ƉĂƌĂ Ă ĐŽŶĮŐƵƌĂĕĆŽ ĚŽ
Ă ƐŽďƌĞĐĂƌŐĂƐ ŝŶĨŽƌŵĄƟĐĂƐ͕ ƉĞůŽ ƋƵĞ Ă DK ŶĆŽ ŐĂƌĂŶƚĞ ŶĞƐƚĞƐ ĐĂƐŽƐ Ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ Ğ ƐŽůŝĐŝƚĂĕĆŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ĂĚŝĐŝŽŶĂŝƐ ;͞ſĚŝŐŽƐ ĚĞ ĚŵŝŶŝƐƚƌĂĕĆŽ͟Ϳ͕ ďĞŵ ĐŽŵŽ
ƐĞƌǀŝĕŽ ƐĞŵ ŝŶƚĞƌƌƵƉĕƁĞƐ͕ ƉĞƌĚĂ ĚĞ ŝŶĨŽƌŵĂĕĆŽ ŽƵ ĂƚƌĂƐŽƐ͕ ŶĆŽ ƐĞŶĚŽ ŝŐƵĂůŵĞŶƚĞ ƵŵEŽŵĞĚĞhƟůŝǌĂĚŽƌĞƵŵſĚŝŐŽĚĞĐĞƐƐŽƉĂƌĂŽĂĐĞƐƐŽĂĐĂĚĂƐĞƌǀŝĕŽĂĚŝĐŝŽŶĂů
ƉŽƐƐşǀĞůăDKŐĂƌĂŶƟƌĂƋƵĂůŝĚĂĚĞĚĂŝŶƚĞƌůŝŐĂĕĆŽĚĂZĞĚĞ/WăZdW;ZĞĚĞdĞůĞĨſŶŝĐĂ ĐŽŶƚƌĂƚĂĚŽ;͞ſĚŝŐŽƐĚŽƐ^ĞƌǀŝĕŽƐ͟Ϳ͕ŽƐƋƵĂŝƐĐŽŶƐƟƚƵĞŵŽƐĞůĞŵĞŶƚŽƐĚĞŝĚĞŶƟĮĐĂĕĆŽ
CLIENTE
WƷďůŝĐĂŽŵƵƚĂĚĂͿ͘ ĚŽĐůŝĞŶƚĞĞ͕ĐŽŵŽƚĂů͕ƚġŵĐĂƌĄƚĞƌƉĞƐƐŽĂůĞŝŶƚƌĂŶƐŵŝƐƐşǀĞů͘
3.4. EĆŽĠƉĞƌŵŝƟĚŽĂŽƵƟůŝǌĂĚŽƌ͗ 3.2.KƐſĚŝŐŽƐĚĞĐĞƐƐŽͬWĂƐƐǁŽƌĚƐĆŽƉĂƌĂĐŽŶŚĞĐŝŵĞŶƚŽĞƵƐŽĞǆĐůƵƐŝǀŽĚŽĐůŝĞŶƚĞ͕
a)ŝŶƚĞƌĐĞƚĂƌ͕ŵŽŶŝƚŽƌĂƌ͕ĚĂŶŝĮĐĂƌŽƵŵŽĚŝĮĐĂƌƋƵĂůƋƵĞƌĐŽŵƵŶŝĐĂĕĆŽĚĂƋƵĂůŶĆŽƐĞũĂ ĚĞǀĞŶĚŽĞƐƚĞĂƐƐĞŐƵƌĂƌĞƉƌŽƚĞŐĞƌ͕ĞŵƋƵĂŝƐƋƵĞƌĐŝƌĐƵŶƐƚąŶĐŝĂƐ͕ĂĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞĚŽƐ
ƌĞŵĞƚĞŶƚĞŽƵĚĞƐƟŶĂƚĄƌŝŽ͖ ŵĞƐŵŽƐ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ͕ ŶĆŽ ŽƐ ƌĞǀĞůĂŶĚŽ Ă ƚĞƌĐĞŝƌŽƐ Ğ ŶĆŽ ŽƉĞƌĂŶĚŽ Ğŵ ĐŽŶĚŝĕƁĞƐ
04.2020
b)ƐĞůĞĐŝŽŶĂƌŽƵƵƐĂƌƵŵEŽŵĞĚĞhƟůŝǌĂĚŽƌĚĞŽƵƚƌĂƉĞƐƐŽĂĐŽŵĂŝŶƚĞŶĕĆŽĚĞĨĂǌĞƌ ƋƵĞ ƉĞƌŵŝƚĂŵ Ă ƐƵĂ ĚĞƐĐŽĚŝĮĐĂĕĆŽ Ğ ĐſƉŝĂ͘ ƉſƐ Ă ĂƟǀĂĕĆŽ ĚŽ;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ͕ Ž ĐůŝĞŶƚĞ
ƉĂƐƐĂƌͲƐĞƉŽƌĞƐƐĂƉĞƐƐŽĂ;ĂůůĞƌ/Ě^ƉŽŽĮŶŐͿ͖ ƉŽĚĞ ĂůƚĞƌĂƌ Ž;ƐͿ ſĚŝŐŽ;ƐͿ ĚĞ ĐĞƐƐŽͬWĂƐƐǁŽƌĚ;ƐͿ ŝŶŝĐŝĂůŵĞŶƚĞ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ;ƐͿ ƉĞůĂ
c) ĞŶǀŝĂƌ ĐŽŵƵŶŝĐĂĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ŶĆŽ ƉĞƌŵŝƟĚĂƐ ƉŽƌ ůĞŝ͕ ƚĂŝƐ ĐŽŵŽ ŵĞŶƐĂŐĞŶƐ ŶĆŽ DK͘
ƐŽůŝĐŝƚĂĚĂƐ;^W/dʹ^WDŽǀĞƌ/ŶƚĞƌŶĞƚdĞůĞƉŚŽŶǇͿ͖ 3.3.DKŶĆŽƐĞƌĄƌĞƐƉŽŶƐĄǀĞůƉŽƌƋƵĂŝƐƋƵĞƌƉĞƌĚĂƐŽƵĚĂŶŽƐĐĂƵƐĂĚŽƐƉŽƌƵƟůŝǌĂĕƁĞƐ
Mod.C/1002255
ĂďƵƐŝǀĂƐ ĚŽƐ ĐſĚŝŐŽƐ ƌĞĨĞƌŝĚŽƐ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ ƋƵĞ ůŚĞ ŶĆŽ ƐĞũĂŵ ŝŵƉƵƚĄǀĞŝƐ͘
ϲ
ŽŶƐŝĚĞƌĂͲƐĞƌĞĂůŝǌĂĚĂƉĞůŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌƚĞƌĐĞŝƌŽƐĐŽŵƌĞĐƵƌƐŽĂŽƐ REQUISITOS MÍNIMOS
ĐſĚŝŐŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDK͕ƐĂůǀŽƉƌŽǀĂĞŵĐŽŶƚƌĄƌŝŽ͘
3.4. WŽƌ ƌĂǌƁĞƐ ĚĞ ƐĞŐƵƌĂŶĕĂ͕ ŶĆŽ ƐĞƌĆŽ ƉĞƌŵŝƟĚŽƐ ĂĐĞƐƐŽƐ ă /ŶƚĞƌŶĞƚ Ğŵ ƐŝŵƵůƚąŶĞŽ͕ ͼ^ŽŌǁĂƌĞ«tŝŶĚŽǁƐyWͬsŝƐƚĂŽƵDĂĐŝŶƚŽƐŚϵ͘ǆͬϭϬ͘ǆ
ĐŽŵŽŵĞƐŵŽEŽŵĞĚĞhƟůŝǌĂĚŽƌĞſĚŝŐŽĚĞĐĞƐƐŽ͘ ͼ,ĂƌĚǁĂƌĞ͗
ͻWƌŽĐĞƐƐĂĚŽƌWĞŶƟƵŵ͕ĞƋƵŝǀĂůĞŶƚĞŽƵƐƵƉĞƌŝŽƌ
4. UTILIZAÇÃO E SEGURANÇA DO SERVIÇO ͻ>ĞŝƚŽƌĚĞͲZKD
4.1. ^ĞŵƉƌĞ ƋƵĞ Ž ƐĞƌǀŝĕŽ Ġ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ă ƚĞĐŶŽůŽŐŝĂ ^>͕ Ž ĐůŝĞŶƚĞ ͻDĞŵſƌŝĂ͗ϲϰD
ĐŽŵƉƌŽŵĞƚĞͲƐĞĂƵƟůŝǌĂƌŽƐĞƌǀŝĕŽƐĞŵƉƌĞŶĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂŝŶĚŝĐĂĚĂăDKŶŽWĞĚŝĚŽ ͻϱϬDĚĞĞƐƉĂĕŽůŝǀƌĞĞŵĚŝƐĐŽ
ĚĞƟǀĂĕĆŽĚŽ^ĞƌǀŝĕŽŽƵŶŽ&ŽƌŵƵůĄƌŝŽƉĂƌĂŽĂĐĞƐƐŽ^>ă/ŶƚĞƌŶĞƚ͕ŶĆŽƉŽĚĞŶĚŽŽ ͼdŽŵĂĚĂƐƚĞůĞĨſŶŝĐĂƐĚŽƟƉŽZ/d;Z:ͲϭϭͿ
ĐůŝĞŶƚĞƵƟůŝǌĂƌĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂĂĨĞƚĂăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƉĂƌĂŽƵƚƌĂƐĮŶĂůŝĚĂĚĞƐƋƵĞ ͼ^ŽŌǁĂƌĞƋƵĞƉĞƌŵŝƚĂŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĐŽŵĂƐĞŐƵƌĂŶĕĂĂĚĞƋƵĂĚĂ
ŝŶƚĞƌĮƌĂŵŽƵƐĞũĂŵƐƵƐĐĞơǀĞŝƐĚĞŝŶƚĞƌĨĞƌŝƌĐŽŵŽƐĞƌǀŝĕŽ͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞĂƐƌĞĨĞƌŝĚĂƐ ͼWŽƌƚĂh^;ƉĂƌĂƚĂƌŝĨĄƌŝŽƉƌĠͲƉĂŐŽͿŽƵƚŚĞƌŶĞƚ;ƉĂƌĂƚĂƌŝĨĄƌŝŽƉſƐͲƉĂŐŽͿĚŝƐƉŽŶşǀĞŝƐ
ŶĂƐĂůşŶĞĂƐĐͿĞĚͿĚĂŽŶĚŝĕĆŽϮ͘ϲ͘͘
4.2. KĐůŝĞŶƚĞĐŽŵƉƌŽŵĞƚĞͲƐĞĂŝŶĚĂĂŝĚĞŶƟĮĐĂƌͲƐĞƐĞŵƉƌĞĂƚƌĂǀĠƐĚŽhƐĞƌŶĂŵĞƋƵĞůŚĞ ANEXO II
ƚĞŶŚĂƐŝĚŽĂƚƌŝďƵşĚŽƉĞůĂDKŶŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ͘ VELOCIDADES DO ACESSO À INTERNET
4.3. DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂƉƌĞƐƚĂƌŽƐĞƌǀŝĕŽĚĞĨŽƌŵĂƌĞŐƵůĂƌĞĐŽŶơŶƵĂ͕ĞǆĐĞƚŽŶŽƐ
ĐĂƐŽƐƉƌĞǀŝƐƚŽƐŶĂŽŶĚŝĕĆŽϳ͘ϭ͘ĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͕ĞďĞŵĂƐƐŝŵƋƵĂŶĚŽ 1. Ɛ ǀĞůŽĐŝĚĂĚĞƐ ĚŽ ĂĐĞƐƐŽ ă ŝŶƚĞƌŶĞƚ ;ĚŽǁŶůŽĂĚ Ğ ƵƉůŽĂĚͿ ĚĞƉĞŶĚĞŵ ĚĂ ƚĞĐŶŽůŽŐŝĂ
ƚĂůŶĆŽƐĞũĂƉŽƐƐşǀĞůƉŽƌƌĂǌƁĞƐĚĞƐŽďƌĞĐĂƌŐĂŝŵƉƌĞǀŝƐşǀĞůĚŽƐƐŝƐƚĞŵĂƐĞŵƋƵĞŽƐĞƌǀŝĕŽ Ă ŝŶƐƚĂůĂƌ ;&ŝďƌĂ MƟĐĂ ŽƵ ^>Ϳ͕ ĚŽ ƐĞƌǀŝĕŽ ĐŽŶƚƌĂƚĂĚŽ͕ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ;ĐŽŵƉƵƚĂĚŽƌ͕
ƐĞƐƵƉŽƌƚĂŽƵĚĞǀŝĚŽĂƐŝƚƵĂĕƁĞƐĚĞĨŽƌĕĂŵĂŝŽƌ;ƐŝƚƵĂĕƁĞƐĚĞŶĂƚƵƌĞǌĂĞǆƚƌĂŽƌĚŝŶĄƌŝĂŽƵ ƚĂďůĞƚ͕ƐŵĂƌƚƉŚŽŶĞ͕ĞŶƚƌĞŽƵƚƌŽƐͿĞĚŽƐŝŶƚĞƌĨĂĐĞƐĚĞƌĞĚĞůŽĐĂůƋƵĞƐĞũĂŵƵƟůŝǌĂĚŽƐ͘ŵ
ŝŵƉƌĞǀŝƐşǀĞů͕ĞǆƚĞƌŝŽƌĞƐăDKĞƋƵĞƉĞůĂŵĞƐŵĂŶĆŽƉŽƐƐĂŵƐĞƌĐŽŶƚƌŽůĂĚĂƐͿ͕ĐĂƐŽƐĞŵ ĐĂĚĂŵŽŵĞŶƚŽ͕ĞƐƚĂǀĞůŽĐŝĚĂĚĞĚĞƉĞŶĚĞƌĄĂŝŶĚĂĚĞŽƵƚƌŽƐĨĂƚŽƌĞƐĚĞĐŽŶŐĞƐƟŽŶĂŵĞŶƚŽ
ƋƵĞĂDKŶĆŽƐĞŽďƌŝŐĂĂĂƐƐĞŐƵƌĂƌŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͘ ĚĞƚƌĄĨĞŐŽŶĂƌĞĚĞ/ŶƚĞƌŶĞƚ͕ďĞŵĐŽŵŽĚŽĚĞƐĞŵƉĞŶŚŽĞĚĂǀĞůŽĐŝĚĂĚĞĚĞĂĐĞƐƐŽĚŽƐ
4.4.EĆŽĠƉĞƌŵŝƟĚĂĂŽĐůŝĞŶƚĞĂǀŝŽůĂĕĆŽ;ŽƵƚĞŶƚĂƟǀĂĚĞǀŝŽůĂĕĆŽͿĚĞƋƵĂůƋƵĞƌƐŝƐƚĞŵĂ ƐĞƌǀŝĚŽƌĞƐŽŶĚĞĞƐƚĆŽĂůŽũĂĚŽƐŽƐƐşƟŽƐĞĐŽŶƚĞƷĚŽƐĂƋƵĞŽĐůŝĞŶƚĞƉƌĞƚĞŶĚĂĂĐĞĚĞƌ͘
ĚĞ ĂƵƚĞŶƟĐĂĕĆŽ ŽƵ ƐĞŐƵƌĂŶĕĂ ƋƵĞ ƉƌŽƚĞũĂ ĐŽŶƚĂƐ ĚĞ ĂĐĞƐƐŽ͕ ƐĞƌǀŝĚŽƌĞƐ͕ ƐĞƌǀŝĕŽƐ ŽƵ 2. Ɛ ǀĞůŽĐŝĚĂĚĞƐ ĚŽ ĂĐĞƐƐŽ ůŽĐĂů ă /ŶƚĞƌŶĞƚ ;Ğŵ DďƉƐͿ Ğŵ ĂĐĞƐƐŽƐ ĐŽŵ Ă ƚĞĐŶŽůŽŐŝĂ
ƌĞĚĞƐ͘EŽƐĐĂƐŽƐĚĞǀŝŽůĂĕĆŽŝŶĐůƵĞŵͲƐĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͗ ĚĞ ĮďƌĂ ſƟĐĂ ƐĆŽ ĂƐ ĂƉƌĞƐĞŶƚĂĚĂƐ ŶĂ ƚĂďĞůĂ ƐĞŐƵŝŶƚĞ͕ ĚĞƐĚĞ ƋƵĞ ĐƵŵƉƌŝĚĂƐ ĂƐ
4.4.1. ĐĞƐƐŽƐŶĆŽĂƵƚŽƌŝǌĂĚŽƐĂĚĂĚŽƐĂůŚĞŝŽƐ;ƋƵĞďƌĂĚĞƉƌŝǀĂĐŝĚĂĚĞͿ͖ ƌĞĐŽŵĞŶĚĂĕƁĞƐ ĚĞ ůŝŐĂĕĆŽ ĚŽƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ůŽĐĂŝƐ Ğ ĚĞ ŵĞĚŝĕĆŽ ĚĞ ǀĞůŽĐŝĚĂĚĞ
4.4.2. WĞƐƋƵŝƐĂ ŶĆŽ ĂƵƚŽƌŝǌĂĚĂ ĚĞ ǀƵůŶĞƌĂďŝůŝĚĂĚĞƐ Ğŵ ƐĞƌǀŝĚŽƌĞƐ͕ ƐĞƌǀŝĕŽƐ ŽƵ ƌĞĚĞƐ͕ ƋƵĞ ĐŽŶƐƚĂŵ ŶŽ ĚŽĐƵŵĞŶƚŽ ŽŶĚŝĕƁĞƐ ĚĞ KĨĞƌƚĂ ĚĞ ^ĞƌǀŝĕŽ͕ ƉŽŶƚŽ Ϯ͘ϯ͘ϯ͘ ͞EşǀĞŝƐ ĚĞ
ŶŽŵĞĂĚĂŵĞŶƚĞĨĂǌĞƌĚĞƚĞĕĆŽƐŝƐƚĞŵĄƟĐĂĚĞƌĞƐƉŽƐƚĂĂƐĞƌǀŝĕŽƐ;^ĐĂŶͿ͖ YƵĂůŝĚĂĚĞĚĞ^ĞƌǀŝĕŽ͕͟ƉƵďůŝĐĂĚŽĞŵŵĞŽ͘Ɖƚ͗
4.4.3. ŶƚƌĂĚĂ ŽƵ ƚĞŶƚĂƟǀĂ ĚĞ ĞŶƚƌĂĚĂ Ğŵ ŵĄƋƵŝŶĂƐ ƐĞŵ ĂƵƚŽƌŝǌĂĕĆŽ ĞǆƉƌĞƐƐĂ ĚŽƐ
ƌĞƐƉŽŶƐĄǀĞŝƐ;ƌĞĂŬ/ŶͿ͘
4.5. EĆŽĠƉĞƌŵŝƟĚŽ ĂŽ ĐůŝĞŶƚĞŝŶƚĞƌĨĞƌŝƌŝŶƚĞŶĐŝŽŶĂůŵĞŶƚĞŶŽ ďŽŵ ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚĞ VELOCIDADE
VELOCIDADE NORMALMENTE VELOCIDADE VELOCIDADE
ƐĞƌǀŝĚŽƌĞƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞĚĞƐ͘EĞƐƚĞƐĐĂƐŽƐŝŶĐůƵĞŵͲƐĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͗ MÍNIMA DISPONÍVEL MÁXIMA(*) ANUNCIADA
4.5.1.ĕƁĞƐĚĞƐŽďƌĞĐĂƌŐĂ͕ĐŽŵďŝŶĂĚĂƐŽƵŶĆŽĐŽŵĞǆƉůŽƌĂĕĆŽĚĞǀƵůŶĞƌĂďŝůŝĚĂĚĞƐĚĞ CLASSES DE SERVIÇO 95% x Vmax
(95% do tempo)
ƐŝƐƚĞŵĂƐ͕ƋƵĞǀŝƐĞŵƐĂďŽƚĂƌŽĨƵŶĐŝŽŶĂŵĞŶƚŽĚĞƐĞƌǀŝĕŽƐ;ĞŶŝĂůŽĨ^ĞƌǀŝĐĞͿ͘
4.5.2. ŶǀŝŽĞŵŵĂƐƐĂĚĞƉĂĐŽƚĞƐ;&ůŽŽĚŝŶŐͿ͘ DL UL DL UL DL UL DL UL
4.5.3.YƵĂŝƐƋƵĞƌƟƉŽĚĞƚĞŶƚĂƟǀĂƐĚĞĞŶƚƌĂǀĂƌŽƵƉĞƌƚƵƌďĂƌƐĞƌǀŝĚŽƌĞƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞĚĞƐ͘
6/1 ϲ 1 ϲ 1 ϲ 1 ϲ 1
4.5.4. EĆŽ Ġ ƉĞƌŵŝƟĚĂ Ă ŝŶƚĞƌĐĞĕĆŽ ĚĞ ĚĂĚŽƐ Ğŵ ƋƵĂůƋƵĞƌ ƌĞĚĞ ŽƵ ƐĞƌǀŝĚŽƌ ƐĞŵ
ĂƵƚŽƌŝǌĂĕĆŽĞǆƉƌĞƐƐĂĚŽƐůĞŐşƟŵŽƐƉƌŽƉƌŝĞƚĄƌŝŽƐ͘ 15/1 ϭϰ 1 ϭϰ 1 ϭϱ 1 ϭϱ 1
4.5.5.EĆŽĠƉĞƌŵŝƟĚŽĨĂůƐŝĮĐĂƌ;ŝŶƚƌŽĚƵǌŝƌ͕ŵŽĚŝĮĐĂƌ͕ƐƵƉƌŝŵŝƌŽƵĂƉĂŐĂƌ͕ŶŽƚŽĚŽŽƵĞŵ 30/3 Ϯϵ ϯ Ϯϵ ϯ ϯϬ ϯ ϯϬ ϯ
ƉĂƌƚĞͿĚĂĚŽƐ͕ĂƉſƐĂƐƵĂƉƌŽĚƵĕĆŽ͕ĐŽŵŝŶƚĞŶĕĆŽĚĞŝůƵĚŝƌĞŝŶĚƵǌŝƌĞŵĞƌƌŽŽƐƌĞĐĞƚŽƌĞƐ
ĚĞƐƐĞƐĚĂĚŽƐ͘EŽƐĐĂƐŽƐĚĞĨĂůƐŝĮĐĂĕĆŽŝŶĐůƵĞŵͲƐĞ͕ƐĞŵĐĂƌĄƚĞƌĞǆĂƵƐƟǀŽͬĞŶƚƌĞŽƵƚƌŽƐ͗ 30/30 Ϯϵ Ϯϵ Ϯϵ Ϯϵ ϯϬ ϯϬ ϯϬ ϯϬ
ĂůƚĞƌĂĕĆŽĚĞĞŶĚĞƌĞĕŽƐ/W;/W^ƉŽŽĮŶŐͿĞͬŽƵĂůƚĞƌĂĕĆŽĚĂŝĚĞŶƟĮĐĂĕĆŽĚĞŵĞŶƐĂŐĞŶƐĚĞ 100/10 ϵϱ ϭϬ ϵϱ ϭϬ ϭϬϬ ϭϬ ϭϬϬ ϭϬ
ŽƌƌĞŝŽůĞƚƌſŶŝĐŽŽƵEĞǁƐ͘
4.6.ŽĐůŝĞŶƚĞŶĆŽĠƉĞƌŵŝƟĚŽƵƟůŝǌĂƌĐŽŵƉƵƚĂĚŽƌĞƐƌĞŵŽƚŽƐĐŽŵŽ͞ƉƌŽǆŝĞƐ͟ƉĂƌĂĮŶƐ 100/50 ϵϱ ϰϴ ϵϱ ϰϴ ϭϬϬ ϱϬ ϭϬϬ ϱϬ
ĚĞĞŶĐĂŵŝŶŚĂŵĞŶƚŽĚĞƚƌĄĨĞŐŽ͘ 100/100 ϵϱ ϵϱ ϵϱ ϵϱ ϭϬϬ ϭϬϬ ϭϬϬ ϭϬϬ
4.7.KĐƌŝƚĠƌŝŽƵƟůŝǌĂĚŽƉĂƌĂĚŝƐƟŶŐƵŝƌŽƚƌĄĨĞŐŽ͕ŽƵƐĞũĂ͕ƉĂƌĂĚĞƚĞƌŵŝŶĂƌƐĞŽƚƌĄĨĞŐŽĠ
ŶĂĐŝŽŶĂůŽƵŝŶƚĞƌŶĂĐŝŽŶĂůƚĞŶĚŽĞŵǀŝƐƚĂĂƉƵƌĂƌĂƚĂƌŝĨĂĂĂƉůŝĐĂƌ͕ĠĂĞǆŝƐƚġŶĐŝĂĚĞƵŵ 200/20 ϭϵϬ ϭϵ ϭϵϬ ϭϵ ϮϬϬ ϮϬ ϮϬϬ ϮϬ
ĂĐŽƌĚŽĚĞŝŶƚĞƌůŝŐĂĕĆŽĞŶƚƌĞĂDKĞŽWƌĞƐƚĂĚŽƌĚĞ^ĞƌǀŝĕŽƐ;ŽƵ^ŝƐƚĞŵĂƐƵƚſŶŽŵŽƐͿ͘ 200/50 ϭϵϬ ϰϴ ϭϵϬ ϰϴ ϮϬϬ ϱϬ ϮϬϬ ϱϬ
ůŝƐƚĂ ĚĞ WƌĞƐƚĂĚŽƌĞƐ ĚĞ ^ĞƌǀŝĕŽƐ ;ŽƵ ^ŝƐƚĞŵĂƐ ƵƚſŶŽŵŽƐͿ͕ ƉŽĚĞ ƐĞƌ ĐŽŶƐƵůƚĂĚĂ Ğŵ
ŵĞŽ͘Ɖƚ͘ 200/100 ϭϵϬ ϵϱ ϭϵϬ ϵϱ ϮϬϬ ϭϬϬ ϮϬϬ ϭϬϬ
200/200 ϭϵϬ ϭϵϬ ϭϵϬ ϭϵϬ ϮϬϬ ϮϬϬ ϮϬϬ ϮϬϬ
5. SERVIÇO DE ATENDIMENTO PERMANENTE
250/50 Ϯϯϴ ϰϴ Ϯϯϴ ϰϴ ϮϱϬ ϱϬ ϮϱϬ ϱϬ
ĂƐŽ Ž ĐůŝĞŶƚĞ ĚĞƚĞƚĞ ƋƵĂůƋƵĞƌ ĂǀĂƌŝĂ ŽƵ ĨĂůŚĂ ŶŽ ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĚĞǀĞ
ĐŽŶƚĂĐƚĂƌĂDKĂƚƌĂǀĠƐĚŽĐŽŶƚĂĐƚŽĚŝƐƉŽŶŝďŝůŝǌĂĚŽĞŵĂůƟĐĞ͘Ɖƚ͕ƋƵĞĨƵŶĐŝŽŶĂϮϰ;ǀŝŶƚĞ 400/50 ϯϴϬ ϰϴ ϯϴϬ ϰϴ ϰϬϬ ϱϬ ϰϬϬ ϱϬ
ĞƋƵĂƚƌŽͿŚŽƌĂƐƉŽƌĚŝĂ͘ 400/400 ϯϴϬ ϯϴϬ ϯϴϬ ϯϴϬ ϰϬϬ ϰϬϬ ϰϬϬ ϰϬϬ
6. PREÇO 500/100 ϰϳϱ ϵϱ ϰϳϱ ϵϱ ϱϬϬ ϭϬϬ ϱϬϬ ϭϬϬ
6.1. KƐ ƉƌĞĕŽƐ ĚĞǀŝĚŽƐ ƉĞůŽ ĐůŝĞŶƚĞ ă DK ƉĞůŽ;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ͕ ƉĞůĂ ŝŶƐƚĂůĂĕĆŽ͕ ĂƟǀĂĕĆŽ͕ 1 Gbps/100 (*) ϴϳϵ ϵϱ ϴϳϵ ϵϱ ϵϮϱ ϭϬϬ ϭ'ďƉƐ ϭϬϬ
ĚŽǁŶŐƌĂĚĞ͕ ĚĞƐŵŽŶƚĂŐĞŵ͕ ƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽ Ğ ƌĞŝŶƐƚĂůĂĕĆŽ͕ ĐŽƌƌĞƐƉŽŶĚĞŵ ĂŽƐ ƋƵĞ
ĞƐƟǀĞƌĞŵ ĮǆĂĚŽƐ ŶĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ͕ ĚŝƐƉŽŶşǀĞŝƐ Ğ ĚĞƚĂůŚĂĚŽƐ Ğŵ ŵĞŽ͘Ɖƚ ŽƵ 1 Gbps/200 (*) ϴϳϵ ϭϵϬ ϴϳϵ ϭϵϬ ϵϮϱ ϮϬϬ ϭ'ďƉƐ ϮϬϬ
ŽƵƚƌŽƐĐĂŶĂŝƐ͕ĚŝƐƉŽŶŝďŝůŝǌĂĚĂƐĂŽĐůŝĞŶƚĞŶŽŵŽŵĞŶƚŽĚĞĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽĞƋƵĞĚĂƐ 1 Gbps/400 (*) ϴϳϵ ϯϴϬ ϴϳϵ ϯϴϬ ϵϮϱ ϰϬϬ ϭ'ďƉƐ ϰϬϬ
ƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞ͘
6.2. K ĐůŝĞŶƚĞ ƉŽĚĞ ŽďƚĞƌ ŝŶĨŽƌŵĂĕƁĞƐ ĂƚƵĂůŝǌĂĚĂƐ ƐŽďƌĞ ŽƐ ƐĞƌǀŝĕŽƐ ĂĚŝĐŝŽŶĂŝƐ hŶŝĚĂĚĞ͗DďƉƐ͘>сĚŽǁŶůŽĂĚ͖h>сƵƉůŽĂĚ͘
ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDKĞŵŵĞŽ͘Ɖƚ͘ ;ΎͿĚŝĨĞƌĞŶĕĂĞŶƚƌĞĂǀĞůŽĐŝĚĂĚĞĂŶƵŶĐŝĂĚĂĞĂǀĞůŽĐŝĚĂĚĞŵĄǆŝŵĂŽďƟĚĂĚĞǀĞͲƐĞăƐůŝŵŝƚĂĕƁĞƐĂϭ'ďƉƐĚĂƐƉŽƌƚĂƐĚŽ
6.3.KǀĂůŽƌĚĂŵĞŶƐĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽĠĚĞǀŝĚŽĂƉĂƌƟƌĚĂĚĂƚĂĚŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽ ĞƋƵŝƉĂŵĞŶƚŽKEdĞƌŽƵƚĞƌ͘sĞůŽĐŝĚĂĚĞŵĄǆŝŵĂŶĂƐĐŽŶĚŝĕƁĞƐŝĚĞĂŝƐĚĂƚĞĐŶŽůŽŐŝĂ͕ƐĞŵŝŶĐůƵŝƌĞŶĐĂƉƐƵůĂŵĞŶƚŽĚĞĚĂĚŽƐ͘
ƐĞƌǀŝĕŽ͘EŽŵġƐĞŵƋƵĞŽĐŽƌƌĞƌŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŽǀĂůŽƌĚĂŵĞŶƐĂůŝĚĂĚĞ
ĐŽƌƌĞƐƉŽŶĚĞƌĄĂϭͬϯϬĚĂŵĞŶƐĂůŝĚĂĚĞƉŽƌĐĂĚĂĚŝĂĞŵƋƵĞŽƐĞƌǀŝĕŽĞƐƟǀĞƌĂƟǀŽ͘ 3.ŵƐŝƚƵĂĕƁĞƐĚĞŵŝŐƌĂĕĆŽƉĂƌĂƵŵĂǀĞůŽĐŝĚĂĚĞƐƵƉĞƌŝŽƌăŝŶŝĐŝĂůŵĞŶƚĞĐŽŶƚƌĂƚĂĚĂĞŵ
ĂĐĞƐƐŽƐĐŽŵĂƚĞĐŶŽůŽŐŝĂĚĞĮďƌĂſƟĐĂ͕ĂDKĚŝƐƉŽŶŝďŝůŝǌĂƌĄĂŽĐůŝĞŶƚĞŽƐĞƋƵŝƉĂŵĞŶƚŽƐ
7. SUSPENSÃO E DESATIVAÇÃO DOS SERVIÇOS ŶĞĐĞƐƐĄƌŝŽƐ͕ĐĂƐŽŽĞƋƵŝƉĂŵĞŶƚŽŝŶŝĐŝĂůŶĆŽĐƵŵƉƌĂŽƐƌĞƋƵŝƐŝƚŽƐƚĠĐŶŝĐŽƐŵşŶŝŵŽƐƉĂƌĂ
7.1.^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶĂŽŶĚŝĕĆŽϰ͘ĚĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕ĂDKƉŽĚĞƉƌŽĐĞĚĞƌ Ă ŐĂƌĂŶƟĂ ĚĂ ŶŽǀĂ ǀĞůŽĐŝĚĂĚĞ ĐŽŶƚƌĂƚĂĚĂ͕ ƐĞŵ ƉƌĞũƵşǌŽ ĚĞ ƉŽĚĞƌ ĐŽďƌĂƌ Ž ĐƵƐƚŽ ĚĞ
ăƐƵƐƉĞŶƐĆŽĚŽƐƐĞƌǀŝĕŽƐƋƵĂŶĚŽƐĞǀĞƌŝĮƋƵĞƋƵĂůƋƵĞƌƵŵĂĚĂƐƐŝƚƵĂĕƁĞƐƉƌĞǀŝƐƚĂƐŶĂ ĚĞƐůŽĐĂĕĆŽĞŝŶƐƚĂůĂĕĆŽ͕ƋƵĂŶĚŽƚĂůŝŶƐƚĂůĂĕĆŽĨŽƌĞĨĞƚƵĂĚĂƉŽƌƵŵƚĠĐŶŝĐŽ͘
ŽŶĚŝĕĆŽϮ͘ϲ͘ĂůşŶĞĂƐ;ĐͿĞ;ĚͿ͕ĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͕ĐŽŵƉƌŽŵĞƚĞŶĚŽͲƐĞ 4.ƐǀĞůŽĐŝĚĂĚĞƐĚŽĂĐĞƐƐŽůŽĐĂůă/ŶƚĞƌŶĞƚ;ĞŵDďƉƐͿĞŵĂĐĞƐƐŽƐĐŽŵĂƚĞĐŶŽůŽŐŝĂ^>
ĂDKĂĐŽŵƵŶŝĐĂƌƚĂůƐƵƐƉĞŶƐĆŽĂŽĐůŝĞŶƚĞĐŽŵƵŵĂĂŶƚĞĐĞĚġŶĐŝĂŵşŶŝŵĂĚĞϭϬ;ĚĞǌͿ ƉĂƌĂ ;ĚŽǁŶůŽĂĚ Ğ ƵƉůŽĂĚͿ ĐŽƌƌĞƐƉŽŶĚĞ ă ǀĞůŽĐŝĚĂĚĞ ă ƋƵĂů Ž ĞƋƵŝƉĂŵĞŶƚŽ ƐŝŶĐƌŽŶŝǌĂ
ĚŝĂƐƐŽďƌĞĂĚĂƚĂĚĂƐƵĂǀĞƌŝĮĐĂĕĆŽ͕ŶĆŽƐĞƌĞƐƉŽŶƐĂďŝůŝǌĂŶĚŽƉĞůĂƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ ĐŽŵ Ă ƌĞĚĞ Ğ ĚĞƉĞŶĚĞ ĂŝŶĚĂ ĚĞ ŽƵƚƌŽƐ ĨĂƚŽƌĞƐ͕ ƚĂŝƐ ĐŽŵŽ Ă ĚŝƐƚąŶĐŝĂ ĂƚĠ ă ĐĞŶƚƌĂů
ĂƚĠăƐƵƐƉĞŶƐĆŽ͘ ;ĚŽǁŶůŽĂĚͿĞŽƟƉŽĚĞƉĂƌĚĞĐŽďƌĞŝŶƐƚĂůĂĚŽ͘WĂƌĂƐŝƚƵĂĕƁĞƐĞŵƋƵĞĂǀĞůŽĐŝĚĂĚĞĚŽ
7.2.^ĞŵƉƌĞƋƵĞŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>͕ƋƵĂůƋƵĞƌĂůƚĞƌĂĕĆŽ ĂĐĞƐƐŽŶĆŽĐƵŵƉƌĂŽŵşŶŝŵŽĞƐƚĂďĞůĞĐŝĚŽ͕ŽĐůŝĞŶƚĞƚĞƌĄŽĚŝƌĞŝƚŽăůŝǀƌĞƌĞƐŽůƵĕĆŽĚŽ
ĚĂ>ŝŶŚĂdĞůĞĨſŶŝĐĂĂĨĞƚĂăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽŝŵƉƵƚĄǀĞůĂŽĐůŝĞŶƚĞ͕ƉĂƌĂĂůĠŵĚĞƉŽĚĞƌ ĐŽŶƚƌĂƚŽ͕ƐĞŵƉƌĞũƵşǌŽĚĂĂƉƌĞƐĞŶƚĂĕĆŽĚĞŽĨĞƌƚĂƐĂůƚĞƌŶĂƟǀĂƐƉĞůĂDK͕ŶŽŵĞĂĚĂŵĞŶƚĞ
ƌĞƐƵůƚĂƌŶĂŝŵƉŽƐƐŝďŝůŝĚĂĚĞĚĞŽĐůŝĞŶƚĞƵƟůŝǌĂƌŽƐĞƌǀŝĕŽ͕ŝŵƉůŝĐĂŽƉĂŐĂŵĞŶƚŽĚĞƵŵĂ ĂƚƌĂǀĠƐĚĞƚĞĐŶŽůŽŐŝĂǁŝƌĞůĞƐƐ;ϯ'ͬϰ'Ϳ͘ƐǀĞůŽĐŝĚĂĚĞƐĚŽĂĐĞƐƐŽ^>;ĞŵDďƉƐͿƐĆŽ
ŶŽǀĂĂƟǀĂĕĆŽ͕ĚĞĂĐŽƌĚŽĐŽŵŽƚĂƌŝĨĄƌŝŽĞŵǀŝŐŽƌŶĂĚĂƚĂĚĂĂůƚĞƌĂĕĆŽ͘ ĂƐĂƉƌĞƐĞŶƚĂĚĂƐŶĂƚĂďĞůĂƐĞŐƵŝŶƚĞ͕ĚĞƐĚĞƋƵĞĐƵŵƉƌŝĚĂƐĂƐƌĞĐŽŵĞŶĚĂĕƁĞƐĚĞůŝŐĂĕĆŽ
ĚŽƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ůŽĐĂŝƐ Ğ ĚĞ ŵĞĚŝĕĆŽ ĚĞ ǀĞůŽĐŝĚĂĚĞ ƋƵĞ ĐŽŶƐƚĂŵ ŶŽ ĚŽĐƵŵĞŶƚŽ
8. POLÍTICA DE UTILIZAÇÃO RESPONSÁVEL ŽŶĚŝĕƁĞƐĚĞKĨĞƌƚĂĚĞ^ĞƌǀŝĕŽ͕ƉŽŶƚŽϮ͘ϯ͘ϯ͘͞EşǀĞŝƐĚĞYƵĂůŝĚĂĚĞĚĞ^ĞƌǀŝĕŽ͕͟ƉƵďůŝĐĂĚŽ
8.1.WĂƌĂŐĂƌĂŶƟƌƵŵĂĞůĞǀĂĚĂƋƵĂůŝĚĂĚĞŶĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽĂŽƐƐĞƵƐĐůŝĞŶƚĞƐĂDK ĞŵŵĞŽ͘Ɖƚ͗
ĂĚŽƉƚŽƵƵŵĂƉŽůşƟĐĂĚĞƵƟůŝǌĂĕĆŽƌĞƐƉŽŶƐĄǀĞů͘
8.2.ƐǀĞůŽĐŝĚĂĚĞƐĚĞ/ŶƚĞƌŶĞƚĂƐƐŽĐŝĂĚĂƐĂĐĂĚĂƚĂƌŝĨĄƌŝŽƐĆŽĂƐŝŶĚŝĐĂĚĂƐŶĂƐƉƌĞƐĞŶƚĞƐ
ŽŶĚŝĕƁĞƐ ;ŶĞǆŽ //Ϳ Ğ ƉŽĚĞŵ ƐĞƌ ĐŽŶƐƵůƚĂĚĂƐ Ğŵ ŵĞŽ͘Ɖƚ ŽƵ ĂƚƌĂǀĠƐ ĚŽƐ ĐŽŶƚĂĐƚŽƐ VELOCIDADE
VELOCIDADE NORMALMENTE VELOCIDADE VELOCIDADE

ƌĞĨĞƌŝĚŽƐŶĞƐƚĂƐŽŶĚŝĕƁĞƐ͘ƐǀĞůŽĐŝĚĂĚĞƐĚĞĚŽǁŶůŽĂĚĞĚĞƵƉůŽĂĚƉŽĚĞƌĆŽǀĂƌŝĂƌĞŵ MÍNIMA DISPONÍVEL MÁXIMA(*) ANUNCIADA (*)
ĨƵŶĕĆŽĚĂƐĐĂƌĂĐƚĞƌşƐƟĐĂƐĚŽĂĐĞƐƐŽİƐŝĐŽ͕ĚŽƟƉŽĚĞůŝŐĂĕĆŽƵƟůŝǌĂĚĂ͕ĐŽŶĮŐƵƌĂĕĆŽĚŽ CLASSES DE SERVIÇO
(95% do tempo)
ĐŽŵƉƵƚĂĚŽƌ͕ ĂƉůŝĐĂĕƁĞƐ ƋƵĞ Ğŵ ĐĂĚĂ ŵŽŵĞŶƚŽ Ž ĐůŝĞŶƚĞ ĞǆĞĐƵƚĞ͕ ĐŽŶŐĞƐƟŽŶĂŵĞŶƚŽ
ĚĞƚƌĄĨĞŐŽŶĂƌĞĚĞ/ŶƚĞƌŶĞƚ͕ďĞŵĐŽŵŽĚŽĚĞƐĞŵƉĞŶŚŽĞĚĂǀĞůŽĐŝĚĂĚĞĚĞĂĐĞƐƐŽĚŽƐ DL UL DL UL DL UL DL UL
ƐĞƌǀŝĚŽƌĞƐ ŽŶĚĞ ĞƐƚĆŽ ĂůŽũĂĚŽƐ ŽƐ ƐşƟŽƐ Ğ ĐŽŶƚĞƷĚŽƐ Ă ƋƵĞ Ž ĐůŝĞŶƚĞ ƉƌĞƚĞŶĚĂ ĂĐĞĚĞƌ͘ ƚĠ ƚĠ
24/1 Ϭ͕Ϯϱϲ Ϭ͕Ϯϱϲ ϭϭ͕ϱ Ϭ͕ϵ ƚĠϭ ƚĠϭ
WĂƌĂŐĂƌĂŶƟƌƵŵĂĞůĞǀĂĚĂƋƵĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽĂƚŽĚŽƐŽƐĐůŝĞŶƚĞƐ͕ƐĞŵƉƌĞƋƵĞĂDK Ϯϰ Ϯϰ
ǀĞƌŝĮƋƵĞ Ă ŽĐŽƌƌġŶĐŝĂ ĚĞ ƐŝƚƵĂĕƁĞƐ ƐƵƐĐĞơǀĞŝƐ ĚĞ ƚĞƌ ŝŵƉĂĐƚŽ ŶĞŐĂƟǀŽ ĂŽ ŶşǀĞů ĚĂ ƚĠ ƚĠ
ƋƵĂůŝĚĂĚĞĚŽƐƐĞƌǀŝĕŽƐƉƌĞƐƚĂĚŽƐƐŽďƌĞĂƌĞĚĞƉŽĚĞƌĄ͗ŝͿƉƌŽĐĞĚĞƌăƐƵƐƉĞŶƐĆŽĚŽƐĞƌǀŝĕŽ 12/1 Ϭ͕Ϯϱϲ Ϭ͕Ϯϱϲ ϱ͕ϯ Ϭ͕ϳ ϭϮ ƚĠϭ ϭϮ ƚĠϭ
ĐŽŵ ĨƵŶĚĂŵĞŶƚŽ Ğŵ ǀŝŽůĂĕĆŽ ŐƌĂǀĞ Ğ ĐƵůƉŽƐĂ ĚĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŶƚƌĂƚƵĂŝƐ ŶŽƐ ƚĞƌŵŽƐ
ƉƌĞǀŝƐƚŽƐ ŶĂ ŽŶĚŝĕĆŽ ϰ͘ ĚĂƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ ŽƵ ŝŝͿ ĨĂƚƵƌĂƌ ĐŽŶƐƵŵŽƐ ƋƵĞ ĞǆĐĞĚĂŵ͕ hŶŝĚĂĚĞ͗DďƉƐ͘>сĚŽǁŶůŽĂĚ͖h>сƵƉůŽĂĚ͘
CLIENTE
ŵĞŶƐĂůŵĞŶƚĞ͕ŽůŝŵŝƚĞƉƌĞǀŝƐƚŽŶŽƌĞƐƉĞƟǀŽƚĂƌŝĨĄƌŝŽ͕ƐĞĂƉůŝĐĄǀĞů͘ ;ΎͿ ŶĂƐ ĐŽŶĚŝĕƁĞƐ ŝĚĞĂŝƐ ĚĂ ƚĞĐŶŽůŽŐŝĂ͕ ĚŝƐƚąŶĐŝĂ ă ĐĞŶƚƌĂů͕ ƐĞĐĕĆŽ ĚŽ ƉĂƌ ĚĞ ĐŽďƌĞ Ğ ŶşǀĞŝƐ ĚĞ ŝŶƚĞƌĨĞƌġŶĐŝĂ͕ ŝŶĐůƵŝ
ĞŶĐĂƉƐƵůĂŵĞŶƚŽĚĞĚĂĚŽƐ͘
9. REEMBOLSO
ŵĐĂƐŽĚĞŝŶĐƵŵƉƌŝŵĞŶƚŽĚŽƚĞŵƉŽŵĄǆŝŵŽĮǆĂĚŽŶĂŽŶĚŝĕĆŽϮ͘ϭϬ͘ƉĂƌĂĂƟǀĂĕĆŽĚŽ 5. DKĂĚŽƚĂƌĄŵĞĚŝĚĂƐĚĞƌĞƐƚƌŝĕĆŽĚĂǀĞůŽĐŝĚĂĚĞĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͕ƐĞŵƉƌĞƋƵĞ
04.2020
ƐĞƌǀŝĕŽƉŽƌŵŽƟǀŽƐĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞŝŵƉƵƚĄǀĞŝƐăDK͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄĞǆŝŐŝƌăDK ŶĞĐĞƐƐŝƚĞĚĞĂƐƐĞŐƵƌĂƌŽƐŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƵƟůŝǌĂĕĆŽ͕ŐĂƌĂŶƟƌĂƐĞŐƵƌĂŶĕĂ
ŽƌĞĞŵďŽůƐŽĚŽŵŽŶƚĂŶƚĞĐŽƌƌĞƐƉŽŶĚĞŶƚĞĂŽǀĂůŽƌĚĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘ ĞŝŶƚĞŐƌŝĚĂĚĞĚĂƌĞĚĞĞĚĞĞǀŝƚĂƌŽĞƐŐŽƚĂŵĞŶƚŽĚĂƐƵĂĐĂƉĂĐŝĚĂĚĞ͘
6.WĂƌĂŽƐƐĞƌǀŝĕŽƐĚĞ/ŶƚĞƌŶĞƚ&ŝǆĂƉƌĞƐƚĂĚŽƐĂƚƌĂǀĠƐĚĂƚĞĐŶŽůŽŐŝĂǁŝƌĞůĞƐƐ;ϯ'ͬϰ'Ϳ͕ŽƐ
ANEXO I ƉƌŝŶĐŝƉĂŝƐŝŶĚŝĐĂĚŽƌĞƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽĞƐƟŵĂĚŽƐƐĆŽŽƐƐĞŐƵŝŶƚĞƐ͗
Mod.C/1002255
1.3. K ĐůŝĞŶƚĞ ƉŽĚĞƌĄ͕ ƚĂŵďĠŵ͕ ĐŽŶƚƌĂƚĂƌ Ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ŝŶƐƚĂůĂĕĆŽ ĚŽ
ĞƋƵŝƉĂŵĞŶƚŽƵƟůŝǌĂĚŽƉĂƌĂĂĐĞƐƐŽĞƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ĚĞƐĚĞƋƵĞŽŵĞƐŵŽŽďƐĞƌǀĞ
ESTIMATIVA DA VELOCIDADE ANUNCIADA ŽƐƌĞƋƵŝƐŝƚŽƐƚĠĐŶŝĐŽƐĞƌĞĐŽŵĞŶĚĂĕƁĞƐĚĂDKĞŵŵĞŽ͘Ɖƚ͘
VELOCIDADE MÁXIMA
1.4. KĐůŝĞŶƚĞƉŽĚĞƌĄ͕ĂŝŶĚĂ͕ĂĚĞƌŝƌĂƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐƋƵĞĂDKƟǀĞƌĚŝƐƉŽŶşǀĞŝƐŶŽ
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Internet Fixa
1.5. ŵ ƚƵĚŽ Ž ƋƵĞ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ƉƌĞǀŝƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕
sobre Rede ϰϬ ϰϬ ϰϬ ϰϬ ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ
Móvel ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘
hŶŝĚĂĚĞ͗DďƉƐ͘ 2. ADESÃO E ATIVAÇÃO DO SERVIÇO

2.1. K ĐůŝĞŶƚĞ Ġ ƌĞƐƉŽŶƐĄǀĞů ƉŽƌ ĨĂǌĞƌ ĐĞƐƐĂƌ͕ ĂŶƚĞƐ ĚĂ ĚĂƚĂ ĚĞ ĂĚĞƐĆŽ ĂŽ ƐĞƌǀŝĕŽ͕
7. WĂƌĂ ĞĨĞŝƚŽƐ ĚŽ ƉƌĞǀŝƐƚŽ ŶŽ ƉƌĞƐĞŶƚĞ ŶĞǆŽ //͕ ĚĞǀĞƌĆŽ ĐŽŶƐŝĚĞƌĂƌͲƐĞ ĂƐ ƐĞŐƵŝŶƚĞƐ ĞǀĞŶƚƵĂŝƐĐŽŶƚƌĂƚŽƐƌĞĨĞƌĞŶƚĞƐĂƐĞƌǀŝĕŽƐƋƵĞƐĞŵŽƐƚƌĞŵŝŶĐŽŵƉĂơǀĞŝƐĐŽŵĂƉƌĞƐƚĂĕĆŽ
ĚĞĮŶŝĕƁĞƐ ƉĂƌĂ ŽƐ ƐĞƌǀŝĕŽƐ ĚĞ ŝŶƚĞƌŶĞƚ ƉƌĞƐƚĂĚŽƐ ƐŽďƌĞ Ă ƌĞĚĞ ĐŽďƌĞ ;^>Ϳ͗ ĚŽƐĞƌǀŝĕŽ͕ƚĂŝƐĐŽŵŽ͗
ͶsĞůŽĐŝĚĂĚĞEŽƌŵĂůŵĞŶƚĞŝƐƉŽŶşǀĞů͗sĞůŽĐŝĚĂĚĞƋƵĞŽƵƟůŝǌĂĚŽƌĮŶĂůƉŽĚĞĞƐƉĞƌĂƌ (i)ĚŝƐƚƌŝďƵŝĕĆŽĚŽƐĞƌǀŝĕŽĚĞƚĞůĞǀŝƐĆŽĐŽŵƌĞĐƵƌƐŽĂƌĞĚĞĐŽĂǆŝĂůĚŽĐůŝĞŶƚĞ͕ƐĞŵƉƌĞƋƵĞ
ƌĞĐĞďĞƌŶŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĞŵϵϱйĚŽƚĞŵƉŽĚĞĐĂĚĂƉĞƌşŽĚŽĚĞϮϰŚŽƌĂƐ͘ ŽƐĞƌǀŝĕŽƉƌĞƐƚĂĚŽƉĞůĂDKƐĞũĂƚĂŵďĠŵƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽĂĞƐƐĂƌĞĚĞ͖
ͶsĞůŽĐŝĚĂĚĞDşŶŝŵĂ͗sĂůŽƌŵşŶŝŵŽĚĂǀĞůŽĐŝĚĂĚĞĚĞƚƌĂŶƐŵŝƐƐĆŽĚĞĚĂĚŽƐ/W;ĚŽǁŶůŽĂĚ (ii) ƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĂƚƌĂǀĠƐĚĞ^>͕ĚĞƉƌĞƐƚĂĚŽƌĚĞƐĞƌǀŝĕŽƋƵĞŶĆŽĂDK͖
Ğ ƵƉůŽĂĚͿ ŐĂƌĂŶƟĚŽ ĐŽŶƚƌĂƚƵĂůŵĞŶƚĞ ƉĞůĂ DK ŶŽ ĂĐĞƐƐŽ ĚŽ ƵƟůŝǌĂĚŽƌ ĂŽ ƐĞƌǀŝĕŽ ĚĞ (iii)ƐŝƐƚĞŵĂƐĚĞĂůĂƌŵĞ͕ƐĞƌǀŝĕŽƐĚĞƚĞůĞǀŝŐŝůąŶĐŝĂ͕ƐĞƌǀŝĕŽƐĚĞĂƚĂͲŽǀĞƌͲsŽŝĐĞ;KsͿ;ƚĂŝƐ
ĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ;Ğŵ^>͕ƐĞŵĂƉƌĞƐĞŶĕĂĞŵƐŝŵƵůƚąŶĞŽĚĞĂĐĞƐƐŽ/Wds͕ǀĞƌƉŽŶƚŽ ĐŽŵŽƚĞƌŵŝŶĂŝƐĚĞƉĂŐĂŵĞŶƚŽDƵůƟďĂŶĐŽͿŽƵŽƵƚƌŽƐƋƵĞƵƟůŝǌĞŵĂŐĂŵĂĚĞĨƌĞƋƵġŶĐŝĂƐ
ϭϬͿ͘ǀĞůŽĐŝĚĂĚĞĞŵƋƵĂůƋƵĞƌŵŽŵĞŶƚŽŶƵŶĐĂƉŽĚĞƐĞƌŝŶĨĞƌŝŽƌĂĞƐƚĞǀĂůŽƌ͕ĞǆĐĞƚŽĞŵ ƐƵƉƌĂǀŽĐĂů͕ ĂĐĞƐƐŽƐ ƉƌŝŵĄƌŝŽƐ Z/^͕ ĮƐĐĂůŝǌĂĚŽƌĞƐ Ă ϭϮ ŬŚǌ͕ ƐĞƌǀŝĕŽƐ ďĂƐĞĂĚŽƐ Ğŵ
ĐĂƐŽĚĞĨĂůŚĂĐŽŵƉůĞƚĂĚŽƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͘ ƚĞĐŶŽůŽŐŝĂǆ^>͕ĐŝƌĐƵŝƚŽƐĂůƵŐĂĚŽƐŽƵƉŽƐƚŽƐƉƷďůŝĐŽƐ͘
ͶsĞůŽĐŝĚĂĚĞDĄǆŝŵĂ͗sĞůŽĐŝĚĂĚĞƋƵĞŽƵƟůŝǌĂĚŽƌĮŶĂůƉŽĚĞĞƐƉĞƌĂƌƌĞĐĞďĞƌŶŽĂĐĞƐƐŽ 2.2.KĐůŝĞŶƚĞĂƵƚŽƌŝǌĂĂDKĂƌĞĂůŝǌĂƌƚŽĚĂƐĂƐŝŶƚĞƌǀĞŶĕƁĞƐŶĂƐƌĞĚĞƐĚŽĐůŝĞŶƚĞ͕ƋƵĞƐĞ
ĂŽƐĞƌǀŝĕŽƉĞůŽŵĞŶŽƐƵŵĂǀĞǌƉŽƌĚŝĂ;ƉĞƌşŽĚŽĚĞϮϰŚŽƌĂƐͿ͘EĂƚĞĐŶŽůŽŐŝĂ^>͕ŽǀĂůŽƌ ƌĞǀĞůĞŵŶĞĐĞƐƐĄƌŝĂƐĞĂĚĞƋƵĂĚĂƐăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ĠŝŶĚŝĐĂĚŽŶĂƐĐŽŶĚŝĕƁĞƐŝĚĞĂŝƐĚĂƚĞĐŶŽůŽŐŝĂ͕ĚŝƐƚąŶĐŝĂăĐĞŶƚƌĂů͕ƐĞĐĕĆŽĚŽƉĂƌĚĞĐŽďƌĞ 2.3. WĂƌĂĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽǀŝĂƐĂƚĠůŝƚĞ͕ŽĐůŝĞŶƚĞƚĞƌĄĚĞĚŝƐƉŽƌĚĞƵŵĂĂŶƚĞŶĂĚĞ
ĞŶşǀĞŝƐĚĞŝŶƚĞƌĨĞƌġŶĐŝĂ͕ĞŝŶĐůƵŝŶĚŽĞŶĐĂƉƐƵůĂŵĞŶƚŽĚĞĚĂĚŽƐ͘ ƐĂƚĠůŝƚĞĞĚĞŵĂŝƐĂĐĞƐƐſƌŝŽƐŶĞĐĞƐƐĄƌŝŽƐƉĂƌĂĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ĚĞǀĞŶĚŽŽƐŵĞƐŵŽƐ
ͶsĞůŽĐŝĚĂĚĞŶƵŶĐŝĂĚĂ͗ƚĠϮϰDďƉƐŽƵĂƚĠϭϮDďƉƐĚĞĚŽǁŶůŽĂĚĞϭDďƉƐĚĞƵƉůŽĂĚ͕ ŽďƐĞƌǀĂƌŽƐƌĞƋƵŝƐŝƚŽƐƚĠĐŶŝĐŽƐĞƌĞĐŽŵĞŶĚĂĕƁĞƐĚĂDKĞŵŵĞŽ͘Ɖƚ͘
ŶĂƐƐŝƚƵĂĕƁĞƐŝĚĞĂŝƐĚĞĚŝƐƚąŶĐŝĂăĐĞŶƚƌĂů͕ƐĞĐĕĆŽĚŽƉĂƌĚĞĐŽďƌĞĞŶşǀĞůĚĞŝŶƚĞƌĨĞƌġŶĐŝĂ 2.4.KƐĞƌǀŝĕŽ͕ƋƵĂŶĚŽƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>ŽƵƐŽďƌĞƌĞĚĞĚĞĮďƌĂ
ŶĂ ůŝŶŚĂ͕ ĐŽŵŽ ƌĞĨĞƌġŶĐŝĂ ă ǀĞůŽĐŝĚĂĚĞ ŵĄǆŝŵĂ͕ ŶĂƐ ŵĞƐŵĂƐ ĐŝƌĐƵŶƐƚąŶĐŝĂƐ ĚĞƐĐƌŝƚĂƐ͘ ſƟĐĂ ;͞&K͟Ϳ͕ ĂƉĞŶĂƐ ĞƐƚĄ ĚŝƐƉŽŶşǀĞů ŶĂƐ ǌŽŶĂƐ ŐĞŽŐƌĄĮĐĂƐ ĐŽŵ ĐŽďĞƌƚƵƌĂ ĚĂ ƌĞƐƉĞƟǀĂ
ƐƚĂƐǀĞůŽĐŝĚĂĚĞƐŝŶĐůƵĞŵĞŶĐĂƉƐƵůĂŵĞŶƚŽĚĞĚĂĚŽƐ͘ ƌĞĚĞ͕ƋƵĞƉŽĚĞƌĆŽƐĞƌĐŽŶƐƵůƚĂĚĂƐŶĂƐůŽũĂƐDK͕ĂƚƌĂǀĠƐĚŽŶƷŵĞƌŽϭϲϮϬϬĞĞŵŵĞŽ͘Ɖƚ͘
8. WĂƌĂ ĞĨĞŝƚŽƐ ĚŽ ƉƌĞǀŝƐƚŽ ŶŽ ƉƌĞƐĞŶƚĞ ŶĞǆŽ //͕ ĚĞǀĞƌĆŽ ĐŽŶƐŝĚĞƌĂƌͲƐĞ ĂƐ 2.5. K ƐĞƌǀŝĕŽ ĞƐƚĄ͕ ƚĂŵďĠŵ͕ ĂĐĞƐƐşǀĞů Ğŵ ĞƋƵŝƉĂŵĞŶƚŽƐ ĐŽŵ ĂĐĞƐƐŽ ă /ŶƚĞƌŶĞƚ͕
ƐĞŐƵŝŶƚĞƐ ĚĞĮŶŝĕƁĞƐ ƉĂƌĂ ŽƐ ƐĞƌǀŝĕŽƐ ĚĞ ŝŶƚĞƌŶĞƚ ƉƌĞƐƚĂĚŽƐ ƐŽďƌĞ Ă ƌĞĚĞ ĚĞ ĮďƌĂ͗ ĐŽŵ ŽƐ ƐŝƐƚĞŵĂƐ ŽƉĞƌĂƟǀŽƐ ŝŶĚŝĐĂĚŽƐ Ğŵ ŵĞŽ͘Ɖƚ Ğ ĐŽŵ Ă ĂƉůŝĐĂĕĆŽ ŶĞĐĞƐƐĄƌŝĂ ƉĂƌĂ
ͶsĞůŽĐŝĚĂĚĞEŽƌŵĂůŵĞŶƚĞŝƐƉŽŶşǀĞů͗sĞůŽĐŝĚĂĚĞƋƵĞŽƵƟůŝǌĂĚŽƌĮŶĂůƉŽĚĞĞƐƉĞƌĂƌ ĞƋƵŝƉĂŵĞŶƚŽƐĐŽŵĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͘KĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĞŵĞƋƵŝƉĂŵĞŶƚŽƐĐŽŵĂĐĞƐƐŽ
ƌĞĐĞďĞƌŶŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĞŵϵϱйĚŽƚĞŵƉŽĚĞĐĂĚĂƉĞƌşŽĚŽĚĞϮϰŚŽƌĂƐ͘ ă/ŶƚĞƌŶĞƚƐſĞƐƚĄĚŝƐƉŽŶşǀĞůƉĂƌĂĐůŝĞŶƚĞƐƌĞƐŝĚĞŶƚĞƐĞŵWŽƌƚƵŐĂůĞŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ
ͶsĞůŽĐŝĚĂĚĞDşŶŝŵĂ͗sĂůŽƌŵşŶŝŵŽĚĂǀĞůŽĐŝĚĂĚĞĚĞƚƌĂŶƐŵŝƐƐĆŽĚĞĚĂĚŽƐ/W;ĚŽǁŶůŽĂĚ ƚĞŵƋƵĞƐĞƌƌĞĂůŝǌĂĚŽĂƉĂƌƟƌĚĞƚĞƌƌŝƚſƌŝŽƉŽƌƚƵŐƵġƐ͕ĞƐƚĂŶĚŽǀĞĚĂĚĂĂƐƵĂĐŽŶƚƌĂƚĂĕĆŽ
Ğ ƵƉůŽĂĚͿ ŐĂƌĂŶƟĚŽ ĐŽŶƚƌĂƚƵĂůŵĞŶƚĞ ƉĞůĂ DK ŶŽ ĂĐĞƐƐŽ ĚŽ ƵƟůŝǌĂĚŽƌ ĂŽ ƐĞƌǀŝĕŽ ĚĞ ƉĂƌĂĮŶƐƉƌŽĮƐƐŝŽŶĂŝƐĞͬŽƵĐŽŵĞƌĐŝĂŝƐ͘
ĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͘ǀĞůŽĐŝĚĂĚĞŵĞĚŝĚĂĞŵƋƵĂůƋƵĞƌŵŽŵĞŶƚŽŶƵŶĐĂƉŽĚĞƐĞƌŝŶĨĞƌŝŽƌĂ 2.6. YƵĂŶĚŽŽƐĞƌǀŝĕŽĠĂĐĞĚŝĚŽĂƚƌĂǀĠƐĚĞĞƋƵŝƉĂŵĞŶƚŽƐĐŽŵĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͗
ĞƐƚĞǀĂůŽƌ͕ĞǆĐĞƚŽĞŵĐĂƐŽĚĞĨĂůŚĂĐŽŵƉůĞƚĂĚŽƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͘ a) Ž ĐůŝĞŶƚĞ ĚĞǀĞƌĄ ǀĞƌŝĮĐĂƌ ƐĞ ĚŝƐƉƁĞ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽ Ğ ĂĐĞƐƐŽ ă /ŶƚĞƌŶĞƚ ĐŽŵ ĂƐ
ͶsĞůŽĐŝĚĂĚĞDĄǆŝŵĂ͗sĞůŽĐŝĚĂĚĞƋƵĞŽƵƟůŝǌĂĚŽƌĮŶĂůƉŽĚĞĞƐƉĞƌĂƌƌĞĐĞďĞƌŶŽĂĐĞƐƐŽ ĐĂƌĂĐƚĞƌşƐƟĐĂƐŵşŶŝŵĂƐƋƵĞƐĞĞŶĐŽŶƚƌĂŵƉƵďůŝĐĂĚĂƐĞŵŵĞŽ͘Ɖƚ͘
ĂŽƐĞƌǀŝĕŽƉĞůŽŵĞŶŽƐƵŵĂǀĞǌƉŽƌĚŝĂ;ƉĞƌşŽĚŽĚĞϮϰŚŽƌĂƐͿ͘ b) Ă DK ƌĞƐĞƌǀĂͲƐĞ Ž ĚŝƌĞŝƚŽ ĚĞ ůŝŵŝƚĂƌ Ž ŶƷŵĞƌŽ ĚĞ ĐŽŵƉƵƚĂĚŽƌĞƐ ƉĞƐƐŽĂŝƐͬ
Ͷ sĞůŽĐŝĚĂĚĞ ŶƵŶĐŝĂĚĂ͗ ĚĞ ϲ͕ ϭϱ͕ ϯϬ͕ ϭϬϬ͕ ϮϬϬ͕ ϮϱϬ͕ ϰϬϬ͕ ϱϬϬ DďƉƐ Ğ ϭ 'ďƉƐ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽƐĐŽŵƉĂơǀĞŝƐ͕ĂƚƌĂǀĠƐĚŽƐƋƵĂŝƐĠƌĞĂůŝǌĂĚŽŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ͘
ĚŽǁŶůŽĂĚĞĚĞϭ͕ϯ͕ϭϬ͕ϮϬ͕ϯϬ͕ϱϬ͕ϭϬϬ͕ϮϬϬĞϰϬϬDďƉƐĚĞƵƉůŽĂĚ͕ŶĂƐƐŝƚƵĂĕƁĞƐŝĚĞĂŝƐ c) Ž ĐůŝĞŶƚĞ Ġ ĞǆĐůƵƐŝǀĂŵĞŶƚĞ ƌĞƐƉŽŶƐĄǀĞů ƉĞůŽƐ ĞŶĐĂƌŐŽƐ Ğŵ ƋƵĞ ŝŶĐŽƌƌĞ ĂŽ ĂĐĞĚĞƌ
ĚĂƚĞĐŶŽůŽŐŝĂ;ŝ͘Ğ͘ƐĞŵƌĞƐƚƌŝĕƁĞƐĚĞǀŝĚĂƐĂĞƋƵŝƉĂŵĞŶƚŽƐƚĞƌŵŝŶĂŝƐͿ͘ƐƚĂƐǀĞůŽĐŝĚĂĚĞƐ ĂŽ ƐĞƌǀŝĕŽ͕ ĂĚǀĞŶŝĞŶƚĞƐ ĚĂ ƵƟůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ ĂĐĞƐƐŽ ă /ŶƚĞƌŶĞƚ ĐŽŶƚƌĂƚĂĚŽ Ă Ƶŵ
ŶĆŽŝŶĐůƵĞŵĞŶĐĂƉƐƵůĂŵĞŶƚŽĚĞĚĂĚŽƐ͘ /ŶƚĞƌŶĞƚ^ĞƌǀŝĐĞWƌŽǀŝĚĞƌ;͞/^W͟ͿĂƵƚŽƌŝǌĂĚŽ͘
9. WĂƌĂ ĞĨĞŝƚŽƐ ĚŽ ƉƌĞǀŝƐƚŽ ŶŽ ƉƌĞƐĞŶƚĞ ŶĞǆŽ //͕ ĚĞǀĞƌĆŽ ĐŽŶƐŝĚĞƌĂƌͲƐĞ ĂƐ ƐĞŐƵŝŶƚĞƐ d) ŽĐůŝĞŶƚĞƌĞĐŽŶŚĞĐĞƋƵĞĂƋƵĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽƉŽĚĞƐĞƌĂĨĞƚĂĚĂƉŽƌĨĂƚŽƌĞƐĞǆƚĞƌŝŽƌĞƐ͕
ĚĞĮŶŝĕƁĞƐƉĂƌĂŽƐƐĞƌǀŝĕŽƐĚĞŝŶƚĞƌŶĞƚĮǆĂƉƌĞƐƚĂĚŽƐĂƚƌĂǀĠƐĚĂƚĞĐŶŽůŽŐŝĂǁŝƌĞůĞƐƐ;ϯ'ͬ ƚĂŝƐ ĐŽŵŽ ĞǀĞŶƚƵĂŝƐ ƐŽďƌĞĐĂƌŐĂƐ ŝŶĨŽƌŵĄƟĐĂƐ Ğ ĨĂůŚĂƐ ƚĠĐŶŝĐĂƐ ĚĂ ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞ͕
ϰ'Ϳ͗ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞĚŽ/^WĐŽŶƚƌĂƚĂĚŽ͘
Ͷ ƐƟŵĂƟǀĂ ĚĂ sĞůŽĐŝĚĂĚĞ DĄǆŝŵĂ͗ DĄǆŝŵŽ ĚĂ sĞůŽĐŝĚĂĚĞ ĚĞ ĂĐĞƐƐŽ ŽďƟĚĂ ŶĂ 2.7. ^ĂůǀŽŶŽƐĐĂƐŽƐĞŵƋƵĞĂŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽƐĞũĂĞĨĞƚƵĂĚĂƉĞůŽĐůŝĞŶƚĞ͕ŽƐĞƌǀŝĕŽ
ƐĞƋƵġŶĐŝĂ ĚĞ ƚĞƐƚĞƐ ĚĞ dƌĂŶƐĨĞƌġŶĐŝĂ ĚĞ ĮĐŚĞŝƌŽƐ ƉŽƌ ,ddW ŽǁŶůŽĂĚ ĐŽŵ ĚƵƌĂĕĆŽ ƐĞƌĄ ŝŶƐƚĂůĂĚŽ Ğ ĂƟǀĂĚŽ ŶĂ ĚĂƚĂ ĂĐŽƌĚĂĚĂ ĞŶƚƌĞ Ă DK Ğ Ž ĐůŝĞŶƚĞ ƉĂƌĂ Ž ĞĨĞŝƚŽ͕ ŶƵŵ
ĮǆĂĚĞϯϬƐĞŐƵŶĚŽƐ;ŶĚĞƌĞĕŽ͗ŚƩƉ͗ͬͬƌĞƐƚĂƌƚ͘ƚĞůĞĐŽŵ͘ƉƚͬŽŵƉŽƌƚĂ͘ƌĂƌͿĞŵŵŽďŝůŝĚĂĚĞ ƉƌĂǌŽ ŵĄǆŝŵŽ ĚĞ ϯϬ ;ƚƌŝŶƚĂͿ ĚŝĂƐ ƷƚĞŝƐ Ă ĐŽŶƚĂƌ ĚĂ ĚĂƚĂ ĚĞ ĂĚĞƐĆŽ ĂŽ ƐĞƌǀŝĕŽ͕ ƐĂůǀŽ
;ƌŝǀĞƚĞƐƚͿƌĞĂůŝǌĂĚŽƐƉĞůĂDKŶĂƐĂƉŝƚĂŝƐĚĞŝƐƚƌŝƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚŝƵƌŶŽ;ĞŶƚƌĞ ŝŵƉŽƐƐŝďŝůŝĚĂĚĞƚĠĐŶŝĐĂŽƵŵŽƟǀŽĚĞĨŽƌĕĂŵĂŝŽƌ͘
ĂƐϵ͗ϬϬĞĂƐϮϬ͗ϬϬͿŶŽƉƌŝŵĞŝƌŽƐĞŵĞƐƚƌĞĚĞϮϬϭϵ͘ 2.8. ĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽŝŵƉůŝĐĂŽĐŽŶŚĞĐŝŵĞŶƚŽĞĂĐĞŝƚĂĕĆŽƉĞůŽĐůŝĞŶƚĞĚŽĚŝƐƉŽƐƚŽŶĂƐ
ͶsĞůŽĐŝĚĂĚĞŶƵŶĐŝĂĚĂ͗WĂĐŽƚĞƐĚŝƐƉŽŶşǀĞŝƐĂƚƌĂǀĠƐĚĞƚĞĐŶŽůŽŐŝĂŵſǀĞů͕ƌĞĚĞϯ'ͬϰ'͕ ƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĞŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕ƋƵĞƐĞĞŶĐŽŶƚƌĂŵŶĂƐĞŵďĂůĂŐĞŶƐ
ŶĂǀĞƌƐĆŽƐĞŵĮŽƐ͕ĐŽŵǀĞůŽĐŝĚĂĚĞƐĂƚĠϰϬDďƉƐͬϰϬDďƉƐ;ĚŽǁŶůŽĂĚͬƵƉůŽĂĚͿĐŽŶƐŽĂŶƚĞ ĚĞ ĐŽŵĞƌĐŝĂůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ƋƵĂŶĚŽ ĂƉůŝĐĄǀĞů͕ Ğ ĞƐƚĆŽ ĚŝƐƉŽŶşǀĞŝƐ ƉĂƌĂ ĐŽŶƐƵůƚĂ Ğŵ
ĂĐŽďĞƌƚƵƌĂŶĂŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽ͘ ŵĞŽ͘Ɖƚ͘
10. ůŐƵŶƐ ĚŽƐ ƐĞƌǀŝĕŽƐ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ ƉĞůĂ DK ;/Wds͕ DK :ŽŐŽƐ͕ DK 'Ž͕ ĞƚĐ͙Ϳ 2.9.YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>ŽƵƐŽďƌĞƌĞĚĞĚĞ&KŽ
ƉŽĚĞƌĆŽŝŶƚĞƌĨĞƌŝƌŶĂǀĞůŽĐŝĚĂĚĞĚĞĂĐĞƐƐŽ/ŶƚĞƌŶĞƚ͕ĚĂĚŽƋƵĞƉŽĚĞƌĆŽŽĐƵƉĂƌůĂƌŐƵƌĂĚĞ ĞƋƵŝƉĂŵĞŶƚŽĠŝŶƐƚĂůĂĚŽƉĞůĂDK͕ĞŵĚĂƚĂĂĂĐŽƌĚĂƌĞŶƚƌĞĂDKĞŽĐůŝĞŶƚĞ͘YƵĂŶĚŽ
ďĂŶĚĂĞŵƐŝŵƵůƚąŶĞŽĐŽŵŽĂĐĞƐƐŽ͘ ŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽƉŽƌǀŝĂƐĂƚĠůŝƚĞŽĞƋƵŝƉĂŵĞŶƚŽĠŝŶƐƚĂůĂĚŽƉĞůŽĐůŝĞŶƚĞ͕ĐĂƐŽĞƐƚĞũĄ
Serviço ADSL: ĚŝƐƉŽŶŚĂĚĞĂŶƚĞŶĂƐĂƚĠůŝƚĞŝŶƐƚĂůĂĚĂĐŽŵƉĂơǀĞů͕ŽƵƉĞůĂDK͕ĐĂƐŽŽĐůŝĞŶƚĞŽƐŽůŝĐŝƚĞ͘
Ͷ ^ĞƌǀŝĕŽ ds͗ EŽ ĐĂƐŽ ĚĞ ƐĞƌ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ Ž ƐĞƌǀŝĕŽ ds ;/WdsͿ͕ ĐĂĚĂ ĐĂŶĂů ĚĞ ds ĂƐŽŽĐůŝĞŶƚĞŶĆŽƚĞŶŚĂĂŶƚĞŶĂŝŶƐƚĂůĂĚĂĚĞǀĞƌĄƐŽůŝĐŝƚĂƌăDKĂŝŶƐƚĂůĂĕĆŽĚĂĂŶƚĞŶĂ
ǀŝƐƵĂůŝǌĂĚŽŽƵŐƌĂǀĂĚŽƚĞƌĄŝŵƉĂĐƚŽŶĂǀĞůŽĐŝĚĂĚĞŵĄǆŝŵĂĚŝƐƉŽŶŝďŝůŝǌĂĚĂŶŽĂĐĞƐƐŽă ĞĚŽĞƋƵŝƉĂŵĞŶƚŽ͘
/ŶƚĞƌŶĞƚĞŵĨƵŶĕĆŽĚŽŶşǀĞůĚĞĚĞĮŶŝĕĆŽĚŽƐĐĂŶĂŝƐ͗ 2.10. K ĐůŝĞŶƚĞ͕ ĂŶƚĞƐ ĚĞ ƉƌŽĐĞĚĞƌ ă ĂƟǀĂĕĆŽ ĚŽƐ ƐĞƌǀŝĕŽƐ͕ ĚĞǀĞƌĄ ĂƐƐĞŐƵƌĂƌ ƋƵĞ ƐĞ
;ŝͿĂŶĂŝƐĞŵĚĞĮŶŝĕĆŽƐŝŵƉůĞƐ;^Ϳ͗ĂƚĠϮ͕ϱDďƉƐʹϮ͕ϵDďƉƐ ĞŶĐŽŶƚƌĂŵ ƉƌĞĞŶĐŚŝĚŽƐ ŽƐ ƌĞƋƵŝƐŝƚŽƐ ƌĞĨĞƌŝĚŽƐ ŶĂ ƉƌĞƐĞŶƚĞ ŽŶĚŝĕĆŽ Ğ ĂĐĞƐƐşǀĞŝƐ Ğŵ
;ŝŝͿĂŶĂŝƐĞŵůƚĂĚĞĮŶŝĕĆŽ;,Ϳ͗ĂƚĠϳ͕ϱDďƉƐʹϳ͕ϴDďƉƐ ŵĞŽ͘Ɖƚ͘
Serviços Wireless de Internet Fixa (3G/4G): 2.11. YƵĂŶĚŽ Ž ƐĞƌǀŝĕŽ Ġ ƉƌĞƐƚĂĚŽ ƉŽƌ ǀŝĂ ƐĂƚĠůŝƚĞ Ġ ĂƟǀĂĚŽ ĐŽŵ Ă ĞŶƚƌĞŐĂ ĚŽ
^Ğŵ ŝŵƉĂĐƚŽƐ͘ K ƐĞƌǀŝĕŽ ĚĞ ds ƋƵĂŶĚŽ ĞǆŝƐƚĞ Ġ ĨŽƌŶĞĐŝĚŽ ǀŝĂ ^ĂƚĠůŝƚĞ Ğ Ă sŽǌ &ŝǆĂ ǀŝĂ ĞƋƵŝƉĂŵĞŶƚŽ͕ ƐĂůǀŽ ƋƵĂŶĚŽ ĂĚƋƵŝƌŝĚŽ Ğŵ ůŽũĂƐ ŶĆŽ DK͕ ƐĞŶĚŽ ŶĞƐƐĞƐ ĐĂƐŽƐ ĂƟǀĂĚŽ
'^Dͬϯ'͘ ŵĞĚŝĂŶƚĞĐŽŶƚĂĐƚŽƚĞůĞĨſŶŝĐŽĚŽĐůŝĞŶƚĞăDK͘YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽ
^ĞƌǀŝĕŽƐĚĞ&ŝďƌĂMƟĐĂ͗ ăƚĞĐŶŽůŽŐŝĂ^>ŽƵƐŽďƌĞƌĞĚĞĚĞ&K͕ŽĞƋƵŝƉĂŵĞŶƚŽĠŝŶƐƚĂůĂĚŽĞŽƐĞƌǀŝĕŽĠĂƟǀĂĚŽ
Ͷ^ĞƌǀŝĕŽds͗WĂƌĂƐĞƌǀŝĕŽƐĚĞϭϬϬDďƉƐĚĞĚŽǁŶůŽĂĚĐŽŵĞƋƵŝƉĂŵĞŶƚŽƐĞŵƉŽƌƚĂƐ'ď ƉĞůĂDK͘
ŽƵŶŽĐĂƐŽĚĞĂĐĞƐƐŽƐĂϭ'ďƉƐĞŶŽĐĂƐŽĚĞƐĞƌĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐĞƌǀŝĕŽds;/WdsͿ͕ĐĂĚĂ 2.12. YƵĂŶĚŽ Ž ƐĞƌǀŝĕŽ Ġ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ă ƚĞĐŶŽůŽŐŝĂ ^> ŽƵ ƐŽďƌĞ ƌĞĚĞ ĚĞ
ĐĂŶĂůĚĞdsǀŝƐƵĂůŝǌĂĚŽŽƵŐƌĂǀĂĚŽƚĞƌĄŝŵƉĂĐƚŽŶĂǀĞůŽĐŝĚĂĚĞŵĄǆŝŵĂĚŝƐƉŽŶŝďŝůŝǌĂĚĂŶŽ &K͕ĂDKƉŽĚĞƌĞĐƵƐĂƌĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ĂƉſƐĂƌĞĂůŝǌĂĕĆŽĚĞĂŶĄůŝƐĞƐĞƚĞƐƚĞƐĚĞ
ĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĞŵĨƵŶĕĆŽĚŽŶşǀĞůĚĞĚĞĮŶŝĕĆŽĚŽƐĐĂŶĂŝƐ͗ ĐŽŶĞĐƟǀŝĚĂĚĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞŶŽƐƐĞŐƵŝŶƚĞƐĐĂƐŽƐ͗
;ŝͿĂŶĂŝƐĞŵĚĞĮŶŝĕĆŽƐŝŵƉůĞƐ;^Ϳ͗ĂƚĠϮ͕ϱDďƉƐʹϮ͕ϵDďƉƐ (i) /ŶĞǆŝƐƚġŶĐŝĂĚĞĐŽďĞƌƚƵƌĂ͕ŶŽƐƚĞƌŵŽƐƌĞĨĞƌŝĚŽƐŶŽŶƷŵĞƌŽϮ͘ϰ͖
;ŝŝͿĂŶĂŝƐĞŵůƚĂĚĞĮŶŝĕĆŽ;,Ϳ͗ĂƚĠϳ͕ϱDďƉƐʹϳ͕ϴDďƉƐ (ii) /ŶĞǆŝƐƚġŶĐŝĂĚĞĂĐĞƐƐŽƋƵĞƐĞƌǀĞĚĞƐƵƉŽƌƚĞĂŽƐĞƌǀŝĕŽĞŶƚƌĞĂƐŝŶƐƚĂůĂĕƁĞƐĚŽĐůŝĞŶƚĞ
;ŝŝŝͿĂŶĂŝƐϰ</Wds͗ĂƚĠϮϬDďƉƐ ĞĂĐĞŶƚƌĂůĚĂDK͖
Ͷ^ĞƌǀŝĕŽsŽǌ͗WĂƌĂƐĞƌǀŝĕŽƐĚĞϭϬϬDďƉƐĚĞĚŽǁŶůŽĂĚĐŽŵĞƋƵŝƉĂŵĞŶƚŽƐĞŵƉŽƌƚĂƐ (iii) YƵĂŶĚŽ Ă ŝŶĨƌĂĞƐƚƌƵƚƵƌĂ ĚĞ ƐƵƉŽƌƚĞ ŶĆŽ ƉĞƌŵŝƚĂ Ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕
'ďŽƵŶŽĐĂƐŽĚĞĂĐĞƐƐŽƐĂϭ'ďƉƐĞŶŽĐĂƐŽĚĞƐĞƌĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐĞƌǀŝĕŽsŽǌƉŽƌ/W͕ ŶŽŵĞĂĚĂŵĞŶƚĞĚĞǀŝĚŽăƐĐĂƌĂĐƚĞƌşƐƟĐĂƐƚĠĐŶŝĐĂƐ͕ŝŶƚĞƌĨĞƌġŶĐŝĂƐŽƵƌƵşĚŽĞůĞƚƌŽŵĂŐŶĠƟĐŽ
ĂƐĐŚĂŵĂĚĂƐĚĞǀŽǌƚĞƌĆŽƵŵŝŵƉĂĐƚŽŶĂǀĞůŽĐŝĚĂĚĞŵĄǆŝŵĂĚŝƐƉŽŶŝďŝůŝǌĂĚĂŶŽĂĐĞƐƐŽă ŶĂĐŽŵƉŽŶĞŶƚĞĚĞĂĐĞƐƐŽůŽĐĂů͖
/ŶƚĞƌŶĞƚƋƵĞƉŽĚĞƌĄĂƟŶŐŝƌϭDďƉƐ͘ (iv)YƵĂŶĚŽŽĂĐĞƐƐŽĂĨĞƚŽăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƐĞũĂƵƟůŝǌĂĚŽƉĂƌĂŽƵƚƌĂƐĮŶĂůŝĚĂĚĞƐ
Žŵ ĮďƌĂ ſƟĐĂ͕ Ă ĚŝƐƚƌŝďƵŝĕĆŽ ĚŽƐ ĐĂŶĂŝƐ ds Ğŵ Z& ŶĆŽ ĐĂƵƐĂ ƋƵĂůƋƵĞƌ ŝŵƉĂĐƚŽ ŶĂ ƋƵĞ ŝŶƚĞƌĮƌĂŵ ŽƵ ƐĞũĂŵ ƐƵƐĐĞơǀĞŝƐ ĚĞ ŝŶƚĞƌĨĞƌŝƌ ĐŽŵ Ž ƐĞƌǀŝĕŽ͕ ŝŶĐůƵŝŶĚŽ ƐŝƐƚĞŵĂƐ ĚĞ
ǀĞůŽĐŝĚĂĚĞŵĄǆŝŵĂĚŽĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĮǆĂ͘ ĂůĂƌŵĞ͕ ƐĞƌǀŝĕŽƐ ĚĞ ͞ĂƚĂͲŽǀĞƌͲsŽŝĐĞ͟ ;͞Žs͟Ϳ ;ƚĂŝƐ ĐŽŵŽ ƚĞƌŵŝŶĂŝƐ ĚĞ ƉĂŐĂŵĞŶƚŽ
ŽŵDK^ĂƚĠůŝƚĞ͕ĂĚŝƐƚƌŝďƵŝĕĆŽĚŽƐĐĂŶĂŝƐdsŶĆŽĐĂƵƐĂƋƵĂůƋƵĞƌŝŵƉĂĐƚŽŶĂǀĞůŽĐŝĚĂĚĞ DƵůƟďĂŶĐŽͿŽƵŽƵƚƌŽƐƋƵĞƵƟůŝǌĞŵĂŐĂŵĂĚĞĨƌĞƋƵġŶĐŝĂƐƐƵƉƌĂǀŽĐĂů͕ĂĐĞƐƐŽƐƉƌŝŵĄƌŝŽƐ
ŵĄǆŝŵĂĚŽĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĮǆĂ͘ Z/^͕ ĮƐĐĂůŝǌĂĚŽƌĞƐ Ă ϭϮ<Śǌ͕ ƐĞƌǀŝĕŽƐ ďĂƐĞĂĚŽƐ Ğŵ ƚĞĐŶŽůŽŐŝĂ ǆ^>͕ ĐŝƌĐƵŝƚŽƐ ĂůƵŐĂĚŽƐ
KƐĞƌǀŝĕŽDK'ŽŽĐƵƉĂƵŵĂůĂƌŐƵƌĂĚĞďĂŶĚĂĂĚĂƉƚĂƟǀĂĞŶƚƌĞƵŵŵşŶŝŵŽĚĞϮϱϬ<ďƉƐ ŽƵƉŽƐƚŽƐƉƷďůŝĐŽƐ͖
ĞƵŵŵĄǆŝŵŽĚĞϮ͕ϭDďƉƐ;^ͿŽƵϯDďƉƐ;,Ϳ͘ (v)YƵĂŶĚŽŽĐůŝĞŶƚĞŶĆŽĂƵƚŽƌŝǌĞƋƵĂůƋƵĞƌŝŶƚĞƌǀĞŶĕĆŽŶĂƐƌĞĚĞƐĚŽĐůŝĞŶƚĞƋƵĞƐĞƌĞǀĞůĞ
11.WĂƌĂŵĂŝƐŝŶĨŽƌŵĂĕƁĞƐƉŽĚĞƌĄƐĞƌĐŽŶƐƵůƚĂĚŽŽĚŽĐƵŵĞŶƚŽĐŽŶƐƚĂŶƚĞĚŽůŝŶŬŚƩƉƐ͗ͬͬ ŶĞĐĞƐƐĄƌŝĂŽƵĂĚĞƋƵĂĚĂăƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ĐŽŶƚĞƵĚŽƐ͘ŵĞŽ͘ƉƚͬŵĞŽͬŽĐƵŵĞŶƚŽƐͬŽŶĚŝĐŽĞƐͲhƚŝůŝǌĂĐĂŽͬŽŶĚŝĐŽĞƐͲhƚŝůŝǌĂĐĂŽͲ 2.13. ƌĞĐƵƐĂĚĞĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽƉƌĞǀŝƐƚĂŶŽŶƷŵĞƌŽϮ͘ϭϮ͘ĚĞǀĞƐĞƌĐŽŵƵŶŝĐĂĚĂĂŽ
&ĂƚŽƌĞƐͲ/ŶŇƵĞŶĐŝĂĚŽƌĞƐ͘ƉĚĨ͘ ĐůŝĞŶƚĞŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϴ;ŽŝƚŽͿĚŝĂƐƐŽďƌĞĂĚĂƚĂĚĂƐƵĂǀĞƌŝĮĐĂĕĆŽŽƵĐŽŶŚĞĐŝŵĞŶƚŽ
ƉŽƌƉĂƌƚĞĚĂDK͕ĚŝƐƉŽŶĚŽŽĐůŝĞŶƚĞ͕ŶŽĐĂƐŽĚĂƐĂůşŶĞĂƐ;ŝͿ͕;ŝŝͿĞ;ŝŝŝͿĚĞƐƐĞŶƷŵĞƌŽ͕
ĚĞƵŵƉƌĂǌŽĚĞϭϱ;ƋƵŝŶǌĞͿĚŝĂƐ͕ĂĐŽŶƚĂƌĚĂĚĂƚĂĚĞƚĂůĐŽŵƵŶŝĐĂĕĆŽ͕ƉĂƌĂƐŽůŝĐŝƚĂƌŽ
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE TELEVISÃO E ƌĞĞŵďŽůƐŽĚŽƐŵŽŶƚĂŶƚĞƐƌĞůĂƟǀŽƐăĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽ͘
MULTIMÉDIA DA MEO - SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA, S.A 2.14. ĂƐŽ Ă DK ƌĞĐƵƐĞ Ă ĂƟǀĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ĐŽŵ ĨƵŶĚĂŵĞŶƚŽ ŶĂ ǀĞƌŝĮĐĂĕĆŽ ĚĞ
ĂůŐƵŵĂĚĂƐƐŝƚƵĂĕƁĞƐƉƌĞǀŝƐƚĂƐŶĂƐĂůşŶĞĂƐ;ŝǀͿĞ;ǀͿĚĂŽŶĚŝĕĆŽϮ͘ϭϮ͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄ
1. OBJETO ĞĨĞƚƵĂƌŶŽǀŽƉĞĚŝĚŽăDKĚĞƐĚĞƋƵĞƉƌŽĐĞĚĂăĐŽƌƌĞĕĆŽĚĂƐƐŝƚƵĂĕƁĞƐƋƵĞůŚĞƐĞũĂŵ
1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă ^ĞƌǀŝĕŽƐ ĚĞ ŝŵƉƵƚĄǀĞŝƐĞƋƵĞŽƌŝŐŝŶĂƌĂŵĂƌĞĐƵƐĂŝŶŝĐŝĂůĚĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
CLIENTE
ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ĚĞƐƟŶĂŵͲƐĞ Ă 2.15.ĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽƉŽĚĞƐĞƌĐŽŶĚŝĐŝŽŶĂĚĂĂŽƉĂŐĂŵĞŶƚŽŝŵĞĚŝĂƚŽĚĞƵŵǀĂůŽƌ

ƌĞŐƵůĂƌ ŽƐ ƚĞƌŵŽƐ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ƉŽƌ ƋƵĞ ƐĞ ƌĞŐĞƌĄ Ă ƉƌĞƐƚĂĕĆŽ͕ ƉĞůĂ DK ʹ ^ĞƌǀŝĕŽƐ ĚĞĂƟǀĂĕĆŽŽƵĚŽƉĂŐĂŵĞŶƚŽĐŽŶƚƌĂĞŶƚƌĞŐĂĚŽĞƋƵŝƉĂŵĞŶƚŽ͕ĚĞĂĐŽƌĚŽĐŽŵŽƚĂƌŝĨĄƌŝŽ
ĚĞŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘;͞ͲDK͟ͿĂŽĐůŝĞŶƚĞ͕ĚŽƐĞƌǀŝĕŽĚĞĚŝƐƚƌŝďƵŝĕĆŽĚĞ ĞŵǀŝŐŽƌ͘
ƚĞůĞǀŝƐĆŽ Ğ͕ ƋƵĂŶĚŽ ĂƉůŝĐĄǀĞů͕ Ă ĐŽůŽĐĂĕĆŽ ă ĚŝƐƉŽƐŝĕĆŽ ĚĞ ĐŽŶƚĞƷĚŽƐ ĄƵĚŝŽ Ğ ǀşĚĞŽ Ğ
04.2020
ĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚĞƐĞƌǀŝĕŽƐŝŶƚĞƌĂƟǀŽƐĞŽƵƚƌŽƐƌĞůĂĐŝŽŶĂĚŽƐ;͞ƐĞƌǀŝĕŽ͟Ϳ͘ 3. CONDIÇÕES DE INSTALAÇÃO DO SERVIÇO

1.2.^ĆŽŝŐƵĂůŵĞŶƚĞƌĞŐƵůĂĚŽƐŽƐƚĞƌŵŽƐĞĐŽŶĚŝĕƁĞƐĂƉůŝĐĄǀĞŝƐăĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽ͕ƉĞůĂ YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>ŽƵƐŽďƌĞƌĞĚĞĚĞ&K͗
DKĂŽĐůŝĞŶƚĞ͕ĚĂƐŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐĞĞƋƵŝƉĂŵĞŶƚŽ;ƐͿĚĞƐƵƉŽƌƚĞĂŽƐĞƌǀŝĕŽ͕ŝĚĞŶƟĮĐĂĚŽƐ (i)ĂŝŶƐƚĂůĂĕĆŽŝŶĐůƵŝŽĨŽƌŶĞĐŝŵĞŶƚŽĞŝŶƐƚĂůĂĕĆŽĚŽĐĂďŽŶĞĐĞƐƐĄƌŝŽăƌĞĚĞĚĞĐůŝĞŶƚĞ
ŶĞƐƚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ;͞ĞƋƵŝƉĂŵĞŶƚŽ͟Ϳ͘ ĞĂĐĞƐƐſƌŝŽƐĚĞŝŶƐƚĂůĂĕĆŽ;ƐĞƐŽůŝĐŝƚĂĚĂŝŶƐƚĂůĂĕĆŽĐŽŵƚŽŵĂĚĂͿĞƌĞƐƉĞƟǀĂůŝŐĂĕĆŽŶĂ
Mod.C/1002255
ŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽ͖ ĞƋƵĂƚƌŽͿŚŽƌĂƐƉŽƌĚŝĂ͘
(ii) ŽĐĂďŽƐĞƌĄŝŶƐƚĂůĂĚŽăǀŝƐƚĂ͕ƐĂůǀŽƐĞŽůŽĐĂůũĄĚŝƐƉƵƐĞƌĚĞŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐĚĞƉĂƐƐĂŐĞŵ 7.3.^ĞŵƉƌĞƋƵĞ͕ƉŽƌŵŽƟǀŽƐĚĞĐŽŶƐĞƌǀĂĕĆŽ͕ŵĂŶƵƚĞŶĕĆŽĞĚĞƐĞŶǀŽůǀŝŵĞŶƚŽĚĂƌĞĚĞ
;ƐĞŶĚŽĂƐƐŽůƵĕƁĞƐĞƐƉĞĐŝĂŝƐĚĞŝŶƐƚĂůĂĕĆŽĂƉĞĚŝĚŽĚŽĐůŝĞŶƚĞŽďũĞƚŽĚĞŽƌĕĂŵĞŶƚĂĕĆŽͿ͖ ĞƐŝƐƚĞŵĂƐĚĞŝŶĨŽƌŵĂĕĆŽƐĞũĂŶĞĐĞƐƐĄƌŝŽƐƵƐƉĞŶĚĞƌŽƐĞƌǀŝĕŽƐĞƌĄĂƉůŝĐĄǀĞůŽĚŝƐƉŽƐƚŽ
(iii) ăƐ ƚŽŵĂĚĂƐ ĂĚŝĐŝŽŶĂŝƐ Ğ ŽƵƚƌŽƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ĂĚŝĐŝŽŶĂŝƐ͕ ĂůĠŵ ĚŽƐ ƉƌĞǀŝƐƚŽƐ ŶĂƐŽŶĚŝĕƁĞƐϴ͘Ϯ͘Ğϵ͘͘
ŶĂƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ ƐĆŽ ĂƉůŝĐĄǀĞŝƐ ŽƐ ƉƌĞĕŽƐ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĚĞ ĨŽƌŶĞĐŝŵĞŶƚŽ
ĞƐƉĞĐşĮĐŽƐĞŵǀŝŐŽƌ͖Ğ 8. QUALIDADE DO SERVIÇO
(iv) Ž ĐůŝĞŶƚĞ Ġ ƌĞƐƉŽŶƐĄǀĞů ƉĞůĂ ŽďƚĞŶĕĆŽ ũƵŶƚŽ ĚĞ ƚĞƌĐĞŝƌŽƐ ĚĞ ĂƵƚŽƌŝǌĂĕƁĞƐ 8.1. DK ĐŽŵƉƌŽŵĞƚĞͲƐĞ Ă ƉƌĞƐƚĂƌ Ž ƐĞƌǀŝĕŽ ĚĞ ĨŽƌŵĂ ƌĞŐƵůĂƌ Ğ ĐŽŶơŶƵĂ͕ ĞǆĐĞƚŽ
ĞǀĞŶƚƵĂůŵĞŶƚĞŶĞĐĞƐƐĄƌŝĂƐ͕ŶĆŽƉŽĚĞŶĚŽĂDKƐĞƌƌĞƐƉŽŶƐĂďŝůŝǌĂĚĂƉĞůĂŝŶĞǆŝƐƚġŶĐŝĂ ƋƵĂŶĚŽ ƚĂů ŶĆŽ ƐĞũĂ ƉŽƐƐşǀĞů ƉŽƌ ƌĂǌƁĞƐ ĚĞ ƐŽďƌĞĐĂƌŐĂ ŝŵƉƌĞǀŝƐşǀĞů ĚŽƐ ƐŝƐƚĞŵĂƐ Ğŵ
ĚĂƐŵĞƐŵĂƐ͘ ƋƵĞ Ž ƐĞƌǀŝĕŽ ƐĞ ƐƵƉŽƌƚĂ ŽƵ ĚĞǀŝĚŽ Ă ƐŝƚƵĂĕƁĞƐ ĚĞ ĨŽƌĕĂ ŵĂŝŽƌ ;ƐŝƚƵĂĕƁĞƐ ĚĞ ŶĂƚƵƌĞǌĂ
ĞǆƚƌĂŽƌĚŝŶĄƌŝĂ ŽƵ ŝŵƉƌĞǀŝƐşǀĞů͕ ĞǆƚĞƌŝŽƌĞƐ ă DK Ğ ƋƵĞ ƉĞůĂ ŵĞƐŵĂ ŶĆŽ ƉŽƐƐĂŵ ƐĞƌ
4. CÓDIGOS DE ACESSO AO SERVIÇO ĐŽŶƚƌŽůĂĚĂƐͿ͕ĐĂƐŽƐĞŵƋƵĞĂDKŶĆŽƐĞŽďƌŝŐĂĂĂƐƐĞŐƵƌĂƌŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞ͘
4.1.KĂĐĞƐƐŽĂĚĞƚĞƌŵŝŶĂĚŽƐĐŽŶƚĞƷĚŽƐŽƵĐŽŵƉŽŶĞŶƚĞƐĚŽƐĞƌǀŝĕŽƉŽĚĞƌĄŝŵƉůŝĐĂƌĂ 8.2.DKĐŽŵƉƌŽŵĞƚĞͲƐĞ͕ŶĆŽŽďƐƚĂŶƚĞŽĞƐƚĂďĞůĞĐŝĚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ĂƌĞƉŽƌ
ƵƟůŝǌĂĕĆŽĚĞƵŵĐſĚŝŐŽĚĞŝĚĞŶƟĮĐĂĕĆŽĞŽƵĐſĚŝŐŽĚĞĂĐĞƐƐŽ͘KƐĐſĚŝŐŽƐĐŽŶƐƟƚƵĞŵŽƐ ŽƐĞƌǀŝĕŽŝŶĚŝƐƉŽŶşǀĞůƉŽƌŵŽƟǀŽƋƵĞůŚĞƐĞũĂĐŽŵƉƌŽǀĂĚĂĞĞǆĐůƵƐŝǀĂŵĞŶƚĞŝŵƉƵƚĄǀĞů
ĞůĞŵĞŶƚŽƐĚĞŝĚĞŶƟĮĐĂĕĆŽĚŽĐůŝĞŶƚĞĞ͕ĐŽŵŽƚĂů͕ƐĆŽƉĂƌĂĐŽŶŚĞĐŝŵĞŶƚŽĞƵƐŽĞǆĐůƵƐŝǀŽ ŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϱ;ĐŝŶĐŽͿĚŝĂƐƷƚĞŝƐ͕ĂĐŽŶƚĂƌĚŽŵŽŵĞŶƚŽĚĂƌĞĐĞĕĆŽƉĞůĂDKĚĂ
ĚŽŵĞƐŵŽĞƚġŵĐĂƌĄƚĞƌƉĞƐƐŽĂůĞŝŶƚƌĂŶƐŵŝƐƐşǀĞů͕ĚĞǀĞŶĚŽŽĐůŝĞŶƚĞĂƐƐĞŐƵƌĂƌĞƉƌŽƚĞŐĞƌ ĐŽŵƵŶŝĐĂĕĆŽĚŽĐůŝĞŶƚĞ͕ĞǆĐĞƚŽƋƵĂŶĚŽƐĞũĂŶĞĐĞƐƐĄƌŝŽĂĐĞĚĞƌăƐŝŶƐƚĂůĂĕƁĞƐĚŽĐůŝĞŶƚĞ
ĞŵƋƵĂŝƐƋƵĞƌĐŝƌĐƵŶƐƚąŶĐŝĂƐĂƐƵĂĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞŶĆŽŽƐƌĞǀĞůĂŶĚŽ ĞŽƵƐƵďƐƟƚƵŝƌŽĞƋƵŝƉĂŵĞŶƚŽ͕ĐĂƐŽĞŵƋƵĞƐĞƌĄĂĐŽƌĚĂĚŽĞŶƚƌĞĂDKĞŽĐůŝĞŶƚĞĚĂƚĂ
ĂƚĞƌĐĞŝƌŽƐĞŶĆŽŽƉĞƌĂŶĚŽĞŵĐŽŶĚŝĕƁĞƐƋƵĞƉĞƌŵŝƚĂŵĂƐƵĂĚĞƐĐŽĚŝĮĐĂĕĆŽŽƵĐſƉŝĂ͘ ĞŚŽƌĂƉĂƌĂŽĞĨĞŝƚŽ͘
DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞůŝŵŝƚĂƌŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĞŵƐŝŵƵůƚąŶĞŽĐŽŵŽŵĞƐŵŽ 8.3. YƵĂŶĚŽŽƉĂĐŽƚĞĚĞƐĞƌǀŝĕŽƐĐŽŶƚƌĂƚĂĚŽƉĞůŽĐůŝĞŶƚĞŝŶĐůƵŝƌƐĞƌǀŝĕŽĚĞƚĞůĞǀŝƐĆŽĞŽ
ĐſĚŝŐŽĚĞŝĚĞŶƟĮĐĂĕĆŽĞĚĞĂĐĞƐƐŽ͘ ĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͕ĂůĂƌŐƵƌĂĚĞďĂŶĚĂƐĞƌĄƉĂƌƟůŚĂĚĂĞŶƚƌĞĂŵďŽƐ͕ƉŽĚĞŶĚŽŽĐŽƌƌĞƌ
4.2.DKŶĆŽƐĞƌĄƌĞƐƉŽŶƐĄǀĞůƉŽƌƋƵĂŝƐƋƵĞƌƉĞƌĚĂƐŽƵĚĂŶŽƐĐĂƵƐĂĚŽƐƉŽƌƵƟůŝǌĂĕƁĞƐ ůŝŵŝƚĂĕƁĞƐŶĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽăŝŶƚĞƌŶĞƚ͕ŶŽŵĞĂĚĂŵĞŶƚĞŶĂǀŝƐƵĂůŝǌĂĕĆŽ
ĂďƵƐŝǀĂƐ ĚŽƐ ĐſĚŝŐŽƐ ƌĞĨĞƌŝĚŽƐ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ ƋƵĞ ŶĆŽ ůŚĞ ƐĞũĂŵ ŝŵƉƵƚĄǀĞŝƐ͘ ĚĞĐŽŶƚĞƷĚŽƐ͘ĚŝĐŝŽŶĂůŵĞŶƚĞ͕ĐĂƐŽŽĐůŝĞŶƚĞƵƟůŝǌĞŽƵƚƌŽƐƐĞƌǀŝĕŽƐĞǆĐůƵƐŝǀŽƐĚŽDK͕
ŽŶƐŝĚĞƌĂͲƐĞƌĞĂůŝǌĂĚĂƉĞůŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌƚĞƌĐĞŝƌŽƐĐŽŵƌĞĐƵƌƐŽĂŽƐ ĞƐƚĞƐƉĂƌƟůŚĂƌĆŽĂůĂƌŐƵƌĂĚĞďĂŶĚĂĐŽŵŽĂĐĞƐƐŽăŝŶƚĞƌŶĞƚ͕ƉŽĚĞŶĚŽŽĐŽƌƌĞƌůŝŵŝƚĂĕƁĞƐ
ĐſĚŝŐŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDK͕ƐĂůǀŽƉƌŽǀĂĞŵĐŽŶƚƌĄƌŝŽ͘ ŶĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚ͘
5. CONDIÇÕES DE UTILIZAÇÃO 9. REEMBOLSOS
5.1.KƐǀĄƌŝŽƐƉĂĐŽƚĞƐĚĞĐĂŶĂŝƐĚŝƐƉŽŶşǀĞŝƐĞŶĐŽŶƚƌĂŵͲƐĞŝĚĞŶƟĮĐĂĚŽƐĞŵŵĞŽ͘Ɖƚ͘ 9.1. ŵĐĂƐŽĚĞŝŶĐƵŵƉƌŝŵĞŶƚŽĚŽƚĞŵƉŽŵĄǆŝŵŽĮǆĂĚŽŶĂŽŶĚŝĕĆŽϮ͘ϳ͘ƉĂƌĂĂƟǀĂĕĆŽ
5.2.KĐůŝĞŶƚĞŶĆŽƉŽĚĞĂůƚĞƌĂƌĂĐŽŵƉŽƐŝĕĆŽĚŽƐƉĂĐŽƚĞƐĚĞĐĂŶĂŝƐ͕ƉŽĚĞŶĚŽ͕ƋƵĂŶĚŽ ĚŽƐĞƌǀŝĕŽ͕ƉŽƌŵŽƟǀŽƐĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞŝŵƉƵƚĄǀĞŝƐăůƟĐĞ͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄĞǆŝŐŝƌă
ĚŝƐƉŽŶşǀĞů͕ƐƵďƐĐƌĞǀĞƌĐĂŶĂŝƐWƌĞŵŝƵŵ͕ĐĂŶĂŝƐĂĚŝĐŝŽŶĂŝƐŽƵƐƵďƐƟƚƵŝƌŽƉĂĐŽƚĞĚĞĐĂŶĂŝƐ DKŽƌĞĞŵďŽůƐŽĚŽŵŽŶƚĂŶƚĞĐŽƌƌĞƐƉŽŶĚĞŶƚĞĂŽǀĂůŽƌĚĂĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ͘
ƐƵďƐĐƌŝƚŽƉŽƌŽƵƚƌŽ͘ 9.2.ŵĐĂƐŽĚĞŝŶĐƵŵƉƌŝŵĞŶƚŽĚŽƉƌĂǌŽƉƌĞǀŝƐƚŽŶĂŽŶĚŝĕĆŽϴ͘Ϯ͕͘ŽĐůŝĞŶƚĞƉŽĚĞƌĄĞǆŝŐŝƌ
5.3.KƐĐĂŶĂŝƐWƌĞŵŝƵŵ͕ƉĂĐŽƚĞƐĚĞĐĂŶĂŝƐƚĞŵĄƟĐŽƐĞĐĂŶĂŝƐĂĚŝĐŝŽŶĂŝƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ ăDKŽƌĞĞŵďŽůƐŽĚŽŵŽŶƚĂŶƚĞƋƵĞ͕ĐŽŵďĂƐĞŶŽǀĂůŽƌŵĞŶƐĂůĚŽƐĞƌǀŝĕŽĐŽŶƚƌĂƚĂĚŽ͕
ĂŽĂďƌŝŐŽĚĞƐƚĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐƉƌĞƐƐƵƉƁĞŵƵŵƉĞƌşŽĚŽŵşŶŝŵŽĚĞƐƵďƐĐƌŝĕĆŽ͕ ĐŽƌƌĞƐƉŽŶĚĞƌĂŽƉĞƌşŽĚŽĚĞŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ͘
ŝĚĞŶƟĮĐĂĚŽŶŽŵŽŵĞŶƚŽĚĂƐƵďƐĐƌŝĕĆŽŶŽĞĐƌĆĚŽĞƋƵŝƉĂŵĞŶƚŽƵƟůŝǌĂĚŽƉĞůŽĐůŝĞŶƚĞĞ
ĚŝƐƉŽŶşǀĞůĞŵŵĞŽ͘Ɖƚ͘ 10. PREÇO E DETALHE DAS COMUNICAÇÕES
5.4. DK ƌĞƐĞƌǀĂͲƐĞ Ž ĚŝƌĞŝƚŽ ĚĞ ůŝŵŝƚĂƌ Ž ŶƷŵĞƌŽ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽƐ ĐŽŵƉĂơǀĞŝƐ͕ 10.1.KƐƉƌĞĕŽƐĚĞǀŝĚŽƐƉĞůŽĐůŝĞŶƚĞăDKƉĞůŽ;ƐͿƐĞƌǀŝĕŽ;ƐͿĞƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐ͕ƉĞůĂ
ĂƚƌĂǀĠƐĚŽƐƋƵĂŝƐĠǀŝƐƵĂůŝǌĂĚŽŽƐĞƌǀŝĕŽ͘ ĂƟǀĂĕĆŽ͕ ĚŽǁŶŐƌĂĚĞ͕ ƌĞƐƚĂďĞůĞĐŝŵĞŶƚŽ Ğ ƌĞŝŶƐƚĂůĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ƉĞůĂ ŝŶƐƚĂůĂĕĆŽ Ğ
5.5. DK ƉŽĚĞƌĄ ĂĚŝĐŝŽŶĂƌ͕ ƐƵďƐƟƚƵŝƌ ŽƵ ĞůŝŵŝŶĂƌ ĐĂŶĂŝƐ ĚĂ ŐƌĞůŚĂ ĚĞ ĐĂŶĂŝƐ ĚĞƐŵŽŶƚĂŐĞŵ͕ĂƋƵŝƐŝĕĆŽŽƵĂůƵŐƵĞƌĚŽĞƋƵŝƉĂŵĞŶƚŽ͕ƌĞĞŵďŽůƐŽĚŽĞƋƵŝƉĂŵĞŶƚŽŶĆŽ
ĚŝƐƉŽŶŝďŝůŝǌĂĚĂ ŶŽ ąŵďŝƚŽ ĚŽ ƐĞƌǀŝĕŽ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ Ğŵ ĐŽŶƐĞƋƵġŶĐŝĂ ĚĞ ĂůƚĞƌĂĕƁĞƐ ĞŶƚƌĞŐƵĞ ŽƵ ĚĂŶŝĮĐĂĚŽ͕ ƉĞůŽƐ ƐĞƌǀŝĕŽƐ ĚĞ ƌĞƉĂƌĂĕĆŽ ŽƵ ŵĂŶƵƚĞŶĕĆŽ͕ ĐĂƐŽ ĂƉůŝĐĄǀĞů͕
ĚĂ ƌĞůĂĕĆŽ ĐŽŶƚƌĂƚƵĂů ĐŽŵ ĂƐ ĞŶƟĚĂĚĞƐ ƋƵĞ ůŚĞ ĚŝƐƉŽŶŝďŝůŝǌĂŵ ƚĂŝƐ ĐŽŶƚĞƷĚŽƐ͘ DK ƐĆŽ ŽƐ ƋƵĞ ƌĞƐƵůƚĂŵ ĚŽƐ ƚĂƌŝĨĄƌŝŽƐ Ğŵ ǀŝŐŽƌ Ğŵ ĐĂĚĂ ŵŽŵĞŶƚŽ͕ ƐĞŵƉƌĞ ĚŝƐƉŽŶşǀĞŝƐ͕
ŽďƌŝŐĂͲƐĞĂŶŽƟĮĐĂƌ͕ƉŽƌĞƐĐƌŝƚŽ͕ĞƐƚĂƐŵŽĚŝĮĐĂĕƁĞƐĂƚƌĂǀĠƐĚŽƐşƟŽŵĞŽ͘ƉƚŽƵŶŽĞĐƌĆ ĚĞƚĂůŚĂĚŽƐ Ğ ĂƚƵĂůŝǌĂĚŽƐ Ğŵ ŵĞŽ͘Ɖƚ͕ ŽƵ ĂƚƌĂǀĠƐ ĚŽƐ ŶƷŵĞƌŽƐ ĚĞ ƚĞůĞĨŽŶĞ ĐŽŶƐƚĂŶƚĞƐ
ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƵƟůŝǌĂĚŽ ƉĞůŽ ĐůŝĞŶƚĞ ƉĂƌĂ ĂĐĞƐƐŽ ĂŽ ƐĞƌǀŝĕŽ Ğ ŶĂ ĨĂƚƵƌĂ ĐŽŵ ƵŵĂ ĚŽ ƌĞĨĞƌŝĚŽ ƐşƟŽ͕ ƚĞŶĚŽ ƐŝĚŽ ĞŶƚƌĞŐƵĞ ĂŽ ĐůŝĞŶƚĞ ŶŽ ŵŽŵĞŶƚŽ ĚĂ ĂĚĞƐĆŽ ĂŽ ƐĞƌǀŝĕŽ͕
ĂŶƚĞĐĞĚġŶĐŝĂĚĞϯϬ;ƚƌŝŶƚĂͿĚŝĂƐƌĞůĂƟǀĂŵĞŶƚĞăƌĞƐƉĞƟǀĂĚĂƚĂĚĞĞŶƚƌĂĚĂĞŵǀŝŐŽƌ͕ƐĂůǀŽ ũƵŶƚĂŵĞŶƚĞĐŽŵĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͕ĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͕ĞƋƵĞĚĂƐ
ƋƵĂŶĚŽĂĂůƚĞƌĂĕĆŽŶĆŽƉŽƐƐĂƐĞƌƉƌĞǀŝƐƚĂĐŽŵĞƐƐĂĂŶƚĞĐĞĚġŶĐŝĂ͕ĐĂƐŽĞŵƋƵĞĂDKĂ ƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞ͘
ĚŝǀƵůŐĂƌĄĂƐƐŝŵƋƵĞĨŽƌĚŽƐĞƵĐŽŶŚĞĐŝŵĞŶƚŽ͘ 10.2.KǀĂůŽƌĚĂŵĞŶƐĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽĠĚĞǀŝĚŽĂƉĂƌƟƌĚĂĚĂƚĂĚŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽ
5.6.ŽŵĞǆĐĞĕĆŽĚŽƐĐĂƐŽƐĞŵƋƵĞŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽƐŽďƌĞƌĞĚĞĚĞ&KĞǀŝĂƐĂƚĠůŝƚĞ͕ ƐĞƌǀŝĕŽ͘EŽŵġƐĞŵƋƵĞŽĐŽƌƌĞƌŽŝŶşĐŝŽĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŽǀĂůŽƌĚĂŵĞŶƐĂůŝĚĂĚĞ
ĂǀŝƐƵĂůŝǌĂĕĆŽĚĞĐĂŶĂŝƐĞŵůƚĂĞĮŶŝĕĆŽ;͞,͟ͿĞƐƚĄƐƵũĞŝƚĂĂƵŵĂĂǀĂůŝĂĕĆŽƚĠĐŶŝĐĂĂ ĐŽƌƌĞƐƉŽŶĚĞƌĄĂϭͬϯϬĚĂŵĞŶƐĂůŝĚĂĚĞƉŽƌĐĂĚĂĚŝĂĞŵƋƵĞŽƐĞƌǀŝĕŽĞƐƟǀĞƌĂƟǀŽ͘
ƌĞĂůŝǌĂƌƉĞůĂDK͕ƐĞŶĚŽĂǀŝƐƵĂůŝǌĂĕĆŽĚĞƐƚĞƐĐĂŶĂŝƐŶŽƐƉƌŝŵĞŝƌŽƐϯϬ;ƚƌŝŶƚĂͿĚŝĂƐĂƉſƐ 10.3. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽƐ ŶƷŵĞƌŽƐ ƐĞŐƵŝŶƚĞƐ͕ ƉĞůĂ ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ Ž
Ă ŝŶƐƚĂůĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ŵĞƌĂŵĞŶƚĞ ĞǆƉĞƌŝŵĞŶƚĂů͕ ƉŽĚĞŶĚŽ ĞƐƚĞƐ ĐĂŶĂŝƐ ƐĞƌ ƌĞŵŽǀŝĚŽƐ ĐůŝĞŶƚĞƉĂŐĂƌĄăDKĂŵĞŶƐĂůŝĚĂĚĞƌĞĨĞƌŝĚĂŶĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐ͕ĐƵũĂƐĂůƚĞƌĂĕƁĞƐ
ĚĂ ŐƌĞůŚĂ ƉŽƌ ĨŽƌŵĂ Ă ŵĞůŚŽƌĂƌ Ă ƋƵĂůŝĚĂĚĞ ĚĞ ƐĞƌǀŝĕŽ͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ ĚĂ ĞŵŝƐƐĆŽ ĞƐƚĂƌĆŽ ĚŝƐƉŽŶşǀĞŝƐ Ğŵ ŵĞŽ͘Ɖƚ ŽƵ ŽƵƚƌŽƐ ĐĂŶĂŝƐ͕ ƚĞŶĚŽ Ğŵ ĐŽŶƚĂ Ž ƉĂĐŽƚĞ ĚĞ ĐĂŶĂŝƐ
ƚĞůĞǀŝƐŝǀĂ͘ ĞƐĐŽůŚŝĚŽƉĞůŽĐůŝĞŶƚĞ͘
5.7.KĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĂƚƌĂǀĠƐĚĞĞƋƵŝƉĂŵĞŶƚŽĐŽŵĂĐĞƐƐŽă/ŶƚĞƌŶĞƚƋƵĂŶĚŽĞĨĞƚƵĂĚŽ ŵĞŶƐĂůŝĚĂĚĞ ƌĞĨĞƌŝĚĂ ĂĐƌĞƐĐĞ Ž ƉƌĞĕŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ŽƵ ĐŽŵƉŽŶĞŶƚĞƐ ĚĞ ƐĞƌǀŝĕŽ ŶĆŽ
ĂƚƌĂǀĠƐĚĞƐƚƌĞĂŵŝŶŐĂĚĂƉƚĂƟǀŽăůĂƌŐƵƌĂĚĞďĂŶĚĂ͕ƉƌĞƐƐƵƉƁĞƋƵĞŽĐůŝĞŶƚĞĚŝƐƉŽŶŚĂ ĐŽŵƉƌĞĞŶĚŝĚŽƐŶŽƉĂĐŽƚĞĚĞĐĂŶĂŝƐĞƐĐŽůŚŝĚŽƉĞůŽĐůŝĞŶƚĞ͕ŽƋƵĂůƐĞƌĄĐŽďƌĂĚŽƉĞůĂDK
ŶŽŵŽŵĞŶƚŽĚŽĂĐĞƐƐŽĚĞƵŵĂůĂƌŐƵƌĂĚĞďĂŶĚĂŵşŶŝŵĂĚĞϯ͕ϱDďƉƐƉĂƌĂǀŝƐƵĂůŝǌĂĕĆŽ ĚĞĂĐŽƌĚŽĐŽŵŽƐĐŽŶƐƵŵŽƐĚŽĐůŝĞŶƚĞŶŽŵġƐĂƋƵĞƐĞƌĞƉŽƌƚĂĂĨĂƚƵƌĂĞƐĞŐƵŶĚŽŽ
ĚŽƐĐĂŶĂŝƐĞĐŽŶƚĞƷĚŽƐ͘ ƚĂƌŝĨĄƌŝŽĚŝƐƉŽŶşǀĞůĞŵŵĞŽ͘Ɖƚ͘
5.8. DK ŶĆŽ Ġ ƌĞƐƉŽŶƐĄǀĞů ƉĞůŽƐ ĐŽŶƚĞƷĚŽƐ Ğ ƉƌŽŐƌĂŵĂĕĆŽ ĚĂƐ ƚƌĂŶƐŵŝƐƐƁĞƐ 10.4. KĐůŝĞŶƚĞƉŽĚĞƐŽůŝĐŝƚĂƌĂĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚĂĨĂƚƵƌĂĐŽŵƵŵĚŽƐƐĞŐƵŝŶƚĞƐƟƉŽƐĚĞ
ƋƵĞ ŝŶƚĞŐƌĂŵ Ž ƐĞƌǀŝĕŽ͕ ŶĞŵ ƉĞůŽ ĐƵŵƉƌŝŵĞŶƚŽ ĚŽƐ ƌĞƐƉĞƟǀŽƐ ŚŽƌĄƌŝŽƐ ĚĞ ĞŵŝƐƐĆŽ ĚĞƚĂůŚĞ͗
;ŶŽŵĞĂĚĂŵĞŶƚĞ ĚĂ ŽƌĚĞŵ Ğ ŚŽƌĄƌŝŽƐ ĚĂƐ ĞŵŝƐƐƁĞƐ ƚĞůĞǀŝƐŝǀĂƐ ƚƌĂŶƐŵŝƟĚĂƐͿ͕ ŽƵ ƉĞůŽ a) ĚĞƚĂůŚĂĚĂ͗ŝŶĐůƵŝŽĚĞƚĂůŚĞĚĞĂůƵŐƵĞƌĚĞǀşĚĞŽƐ;ĚĂƚĂ͕ŚŽƌĂĞơƚƵůŽĚŽĂůƵŐƵĞƌͿ͖
ĐĂŶĐĞůĂŵĞŶƚŽ͕ĐĞƐƐĂĕĆŽ͕ŝŶƚĞƌƌƵƉĕĆŽŽƵĂĚŝĂŵĞŶƚŽĚĞƐƐĂƐƚƌĂŶƐŵŝƐƐƁĞƐ͘ b) ĚĞƚĂůŚĂĚĂĐŽŵƐƵƉƌĞƐƐĆŽĚŽƐĐŽŶƚĞƷĚŽƐƉĂƌĂĂĚƵůƚŽƐ͗ŝŶĐůƵŝŽƐĞůĞŵĞŶƚŽƐĚĞƐĐƌŝƚŽƐŶĂ
5.9.DKŶĆŽĞƐƚĄŽďƌŝŐĂĚĂĂƌĞĂůŝǌĂƌĂŵŽŶŝƚŽƌŝǌĂĕĆŽĚŽƐĐŽŶƚĞƷĚŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ ĂůşŶĞĂĂͿƐƵƉƌĂĐŽŵĂƐƵƉƌĞƐƐĆŽĚŽƐĐŽŶƚĞƷĚŽƐƉĂƌĂ͞ĂĚƵůƚŽƐ͘͟
ƉŽƌƚĞƌĐĞŝƌŽƐĂƚƌĂǀĠƐĚŽƐĞƌǀŝĕŽ͕ŶĆŽƐĞŶĚŽƌĞƐƉŽŶƐĄǀĞůƉĞůŽƐŵĞƐŵŽƐ͘
5.10. ĂƐŽ Ž ĐůŝĞŶƚĞ ƵƟůŝǌĞ Ž ƐĞƌǀŝĕŽ ƉĂƌĂ ĮŶƐ ĐŽŵĞƌĐŝĂŝƐ ŶŽƐ ƚĞƌŵŽƐ ĚĂ ĂůşŶĞĂ ĞͿ 11. PROPRIEDADE INTELECTUAL
ĚĂ ŽŶĚŝĕĆŽ ϱ͘ϰ͘ ĚĂƐ ŽŶĚŝĕƁĞƐ 'ĞƌĂŝƐ͕ Ă DK ƌĞƐĞƌǀĂͲƐĞ Ž ĚŝƌĞŝƚŽ ĚĞ ĞǆŝŐŝƌ ƵŵĂ 11.1. K ĐůŝĞŶƚĞ ĂĐĞŝƚĂ ƋƵĞ ŽƐ ĐŽŶƚĞƷĚŽƐ ĄƵĚŝŽ Ğ ǀşĚĞŽ Ă ƋƵĞ ĂĐĞĚĞ͕ ŽƵ ƋƵĞ ůŚĞ ƐĆŽ
ŝŶĚĞŵŶŝǌĂĕĆŽƉŽƌƋƵĂŝƐƋƵĞƌĚĂŶŽƐ͕ĚŝƌĞƚŽƐŽƵŝŶĚŝƌĞƚŽƐĚĂşĚĞĐŽƌƌĞŶƚĞƐ͘ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐŶŽąŵďŝƚŽĚŽƐĞƌǀŝĕŽ͕ƐĆŽĞǆĐůƵƐŝǀĂŵĞŶƚĞƉĂƌĂƐĞƵƵƐŽƉĞƐƐŽĂůĞƉƌŝǀĂĚŽ
Ğ ĞŶĐŽŶƚƌĂŵͲƐĞ ƉƌŽƚĞŐŝĚŽƐ ƉŽƌ ĚŝƌĞŝƚŽƐ ĚĞ ƉƌŽƉƌŝĞĚĂĚĞ ŝŶƚĞůĞĐƚƵĂů͕ ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ
6. EQUIPAMENTO E INFRAESTRUTURAS ĚŝƌĞŝƚŽƐĚĞĂƵƚŽƌĞͬŽƵĚŝƌĞŝƚŽƐĐŽŶĞǆŽƐ͕ƉĞůŽƋƵĞƋƵĂůƋƵĞƌƵƟůŝǌĂĕĆŽĚŽƐŵĞƐŵŽƐ͕ƉĂƌĂ
6.1. YƵĂŶĚŽ Ž ƐĞƌǀŝĕŽ Ġ ƉƌĞƐƚĂĚŽ ĐŽŵ ƌĞĐƵƌƐŽ ă ƚĞĐŶŽůŽŐŝĂ ƐĂƚĠůŝƚĞ Ž ĞƋƵŝƉĂŵĞŶƚŽ ĮŶƐĚŝƐƟŶƚŽƐĚĂƵƟůŝǌĂĕĆŽƉƌŝǀĂĚĂ͕ĂƉĞŶĂƐƉŽĚĞƌĄŽĐŽƌƌĞƌĐŽŵĂƵƚŽƌŝǌĂĕĆŽĞǆƉƌĞƐƐĂĚŽƐ
ƐĞƌĄ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ ĂŽ ĐůŝĞŶƚĞ ŶĂƐ ŵŽĚĂůŝĚĂĚĞƐ ĚĞ ĂůƵŐƵĞƌ ŽƵ ĐŽŵƉƌĂ Ğ ĞŶĐŽŶƚƌĂͲƐĞ ƌĞƐƉĞƟǀŽƐƟƚƵůĂƌĞƐ͘
ĐŽŶĮŐƵƌĂĚŽƉĂƌĂƵƟůŝǌĂĕĆŽĞǆĐůƵƐŝǀĂŶŽƐƐŝƐƚĞŵĂƐĞŵƋƵĞƐĞƐƵƉŽƌƚĂŽƐĞƌǀŝĕŽĞŶĆŽƉŽĚĞ 11.2.EŽƐƚĞƌŵŽƐůĞŐĂŝƐ͕ĚĞƉĞŶĚĞĚĞĂƵƚŽƌŝǌĂĕĆŽĚŽƐƌĞƐƉĞƟǀŽƐƟƚƵůĂƌĞƐĂĐŽŵƵŶŝĐĂĕĆŽ
ƐĞƌĚĞƐďůŽƋƵĞĂĚŽƉŽƌƐĞƚƌĂƚĂƌĚĞĞƋƵŝƉĂŵĞŶƚŽĞŶĐƌŝƉƚĂĚŽĞĠŝŶƐƵƐĐĞơǀĞůĚĞƵƟůŝǌĂĕĆŽ ĚĂŽďƌĂĞŵƋƵĂůƋƵĞƌůƵŐĂƌƉƷďůŝĐŽ͕ƉŽƌƋƵĂůƋƵĞƌŵĞŝŽƋƵĞƐŝƌǀĂƉĂƌĂĚŝĨƵŶĚŝƌƐŝŶĂŝƐ͕ƐŽŶƐ
ŶŽąŵďŝƚŽĚĞƐĞƌǀŝĕŽƐƉƌĞƐƚĂĚŽƐƉŽƌƚĞƌĐĞŝƌŽƐ͘ ŽƵ ŝŵĂŐĞŶƐ͘ ŶƚĞŶĚĞͲƐĞ ƉŽƌ ůƵŐĂƌ ƉƷďůŝĐŽ ƚŽĚŽ ĂƋƵĞůĞ Ă ƋƵĞ ƐĞũĂ ŽĨĞƌĞĐŝĚŽ Ž ĂĐĞƐƐŽ͕
6.2.YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>͕ƐŽďƌĞƌĞĚĞĚĞ&KŽƵǀŝĂ ŝŵƉůşĐŝƚĂŽƵĞǆƉůŝĐŝƚĂŵĞŶƚĞ͕ŵĞĚŝĂŶƚĞƌĞŵƵŶĞƌĂĕĆŽŽƵƐĞŵĞůĂ͕ĂŝŶĚĂƋƵĞĐŽŵƌĞƐĞƌǀĂ
ƐĂƚĠůŝƚĞ͕ĂƐŽůƵĕĆŽĚĞŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐĚĞƌĞĚĞĚĞƵƐŽƉƌŝǀĂƟǀŽĚŽĐůŝĞŶƚĞƐĞƌĄĚĞĮŶŝĚĂƉĞůĂ ĚĞĐůĂƌĂĚĂĚŽĚŝƌĞŝƚŽĚĞĂĚŵŝƐƐĆŽ͘
DK͕ƚĞŶĚŽĞŵĐŽŶƐŝĚĞƌĂĕĆŽĂƐĐĂƌĂĐƚĞƌşƐƟĐĂƐĚŽůŽĐĂůĚĞŝŶƐƚĂůĂĕĆŽ͕ĞƉŽĚĞƌĄŝŵƉůŝĐĂƌ 11.3.ĚĂĞǆĐůƵƐŝǀĂƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞƋƵĞƵƟůŝǌĂŽƐĞƌǀŝĕŽŶŽąŵďŝƚŽĚĂƐƵĂ
ŽĚĞƐůŝŐĂŵĞŶƚŽĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐŽƵŝŶĨƌĂĞƐƚƌƵƚƵƌĂƋƵĞƐĞŵŽƐƚƌĞŵŝŶĐŽŵƉĂơǀĞŝƐĐŽŵ ĂƟǀŝĚĂĚĞĐŽŵĞƌĐŝĂů͕ƐŽůŝĐŝƚĂƌĞƉĂŐĂƌ͕ũƵŶƚŽĚĂ^ŽĐŝĞĚĂĚĞWŽƌƚƵŐƵĞƐĂĚĞƵƚŽƌĞƐ;^WͿĞ
ĂŝŶƐƚĂůĂĕĆŽͬůŝŐĂĕĆŽĚŽƐĞƌǀŝĕŽĞĂƉĂƐƐĂŐĞŵĚĞĐĂďŽƐĂĚŝĐŝŽŶĂŝƐ;ŝŶĐůƵŝŶĚŽĂƚƌĂǀĠƐĚĞ ĚĂƐĚĞŵĂŝƐĞŶƟĚĂĚĞƐĚĞŐĞƐƚĆŽĐŽůĞƟǀĂƋƵĞĞƐƚĆŽƌĞŐŝƐƚĂĚĂƐũƵŶƚŽĚĂ/ŶƐƉĞĕĆŽͲ'ĞƌĂůĚĂƐ
ĚŝǀŝƐſƌŝĂƐͿĞŽƵĂĐŽůŽĐĂĕĆŽĚĞƚŽŵĂĚĂƐĂĚŝĐŝŽŶĂŝƐ͘ ƟǀŝĚĂĚĞƐƵůƚƵƌĂŝƐ͕ĂƐůŝĐĞŶĕĂƐƌĞůĂƟǀĂƐĂŽƐĚŝƌĞŝƚŽƐĚĞĞǆĞĐƵĕĆŽĚĞŽďƌĂƐŵƵƐŝĐĂŝƐĞͬ
6.3.YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>͕ƐŽďƌĞƌĞĚĞĚĞ&KŽƵǀŝĂ ŽƵĂƵĚŝŽǀŝƐƵĂŝƐ͕ƚƌĂŶƐŵŝƟĚĂƐĞŵůŽĐĂŝƐƉƷďůŝĐŽƐ͕ĚĞĂĐŽƌĚŽĐŽŵĂƐƚĂďĞůĂƐĞĂƐĂǀĞŶĕĂƐͬ
ƐĂƚĠůŝƚĞ͕ĞŵĐĂƐŽĚĞĐĞƐƐĂĕĆŽĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ĂDKŶĆŽƌĞĂůŝǌĂĂƌĞƉŽƐŝĕĆŽĚĂƐ ƚĂƌŝĨĂƐĮǆĂĚĂƐƉĞůĂƐŵĞŶĐŝŽŶĂĚĂƐĞŶƟĚĂĚĞƐ͘ĚĂĞǆĐůƵƐŝǀĂƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞ
ŝŶĨƌĂĞƐƚƌƵƚƵƌĂƐĚĞƚĞůĞǀŝƐĆŽƉƌĠͲĞǆŝƐƚĞŶƚĞƐŶĂŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽ͘ ĨĂǌĞƌ ƉƌŽǀĂ ũƵŶƚŽ ĚĂƐ ĂƵƚŽƌŝĚĂĚĞƐ ĐŽŵƉĞƚĞŶƚĞƐ ĚĂ ƌĞŐƵůĂƌŝǌĂĕĆŽ ĚŽƐ ƉĂŐĂŵĞŶƚŽƐ
6.4. ^ĞŵƉƌĞũƵşǌŽĚŽƉƌĞǀŝƐƚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌĚĞƐƚĂŽŶĚŝĕĆŽ͕ĐĂƐŽŽĐůŝĞŶƚĞĐŽŶƚƌĂƚĞ ĂƐƐŽĐŝĂĚŽƐăĞǆĞĐƵĕĆŽƉƷďůŝĐĂĚĞŽďƌĂƐĂƵĚŝŽǀŝƐƵĂŝƐĞͬŽƵŵƵƐŝĐĂŝƐ͘
ĐŽŵĂDKĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌǀŝĂƐĂƚĠůŝƚĞ͕ĐŽŵƵƟůŝǌĂĕĆŽĚŽƐĞƵĞƋƵŝƉĂŵĞŶƚŽ
d, ;ƐĞƚͲƚŽƉͲďŽǆͿ͕ Ğŵ ĐĂƐŽ ĚĞ ĐĞƐƐĂĕĆŽ ĚĂ ƉƌĞƐƚĂĕĆŽ ĚŽ ƌĞĨĞƌŝĚŽ ƐĞƌǀŝĕŽ͕ Ă DK
ƉƌŽĐĞĚĞƌĄ ă ƌĞĐŽŶĮŐƵƌĂĕĆŽ ĚŽ ƐĞƵ ĞƋƵŝƉĂŵĞŶƚŽ d, ŶŽ ƉƌĂǌŽ ĚĞ ϳϲ ;ƐĞƚĞŶƚĂ Ğ ƐĞŝƐͿ CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE VOZ MÓVEL DA
ŚŽƌĂƐĂĐŽŶƚĂƌĚĂĚĂƚĂĞŵƋƵĞĂĐĞƐƐĂĕĆŽĚĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽŽĐŽƌƌĂ͘ MEO – SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA, S.A.
6.5.YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽƉŽƌǀŝĂƐĂƚĠůŝƚĞ͕ŽĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽ͕ĂƉĂĐŽƚĞƐĚĞĐĂŶĂŝƐ 1. OBJETO
ĞĐĂŶĂŝƐWƌĞŵŝƵŵƉƌĞƐƐƵƉƁĞĂƵƟůŝǌĂĕĆŽ͕ƉĂƌĂĂůĠŵĚŽĞƋƵŝƉĂŵĞŶƚŽ͕ĚĞƵŵĐĂƌƚĆŽ͕Ž 1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă ^ĞƌǀŝĕŽƐ ĚĞ
ƋƵĂůĠƐĞŵƉƌĞƉƌŽƉƌŝĞĚĂĚĞĚĂDK͘ ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ͕ ǀŝƐĂŵ ƌĞŐƵůĂƌ ŽƐ
6.6. DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĞǆŝŐŝƌĂŽĐůŝĞŶƚĞĂĚĞǀŽůƵĕĆŽĚŽĐĂƌƚĆŽĞĚĞƐĐŽĚŝĮĐĂĚŽƌ ƚĞƌŵŽƐĞĐŽŶĚŝĕƁĞƐƉŽƌƋƵĞƐĞƌĞŐĞĂƉƌĞƐƚĂĕĆŽ͕ƉĞůĂDKͲ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐĞ
ĞŵĐĂƐŽĚĞĐĂŶĐĞůĂŵĞŶƚŽĚĂƐƵďƐĐƌŝĕĆŽĚŽƐƉƌŽĚƵƚŽƐĞƐĞƌǀŝĕŽƐƉĂƌĂŽƐƋƵĂŝƐŽĐĂƌƚĆŽĞ DƵůƟŵĠĚŝĂ͕^͘͘;͞DK͟ͿĂŽĐůŝĞŶƚĞ͕ĚŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞů;ΗƐĞƌǀŝĕŽΗͿ͘
ĚĞƐĐŽĚŝĮĐĂĚŽƌĨŽƌĂŵĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ͘ 1.2.KƐĞƌǀŝĕŽƉĞƌŵŝƚĞĂŽĐůŝĞŶƚĞĨĂǌĞƌĞƌĞĐĞďĞƌ͕ĐŽŵƵŶŝĐĂĕƁĞƐŶĂĐŝŽŶĂŝƐ͕ŝŶƚĞƌŶĂĐŝŽŶĂŝƐ
6.7. YƵĂŶĚŽŽƐĞƌǀŝĕŽĠƉƌĞƐƚĂĚŽĐŽŵƌĞĐƵƌƐŽăƚĞĐŶŽůŽŐŝĂ^>ŽƵƐŽďƌĞĂƌĞĚĞĚĞ&K͕ŽƐ ĞĞŵƌŽĂŵŝŶŐ͕ĞĞŶǀŝĂƌĞƌĞĐĞďĞƌŵĞŶƐĂŐĞŶƐĞƐĐƌŝƚĂƐ;͞^D^͟ʹƐŚŽƌƚŵĞƐƐĂŐĞƐĞƌǀŝĐĞͿĞ
ŵĂƚĞƌŝĂŝƐĞĞƋƵŝƉĂŵĞŶƚŽƐĨŽƌŶĞĐŝĚŽƐƉĂƌĂĂƌĞĚĞĚĞĐůŝĞŶƚĞ͕ĞǆĐĞƚŽƚŽŵĂĚĂƐĂĚŝĐŝŽŶĂŝƐ͕ ŵĞŶƐĂŐĞŶƐŵƵůƟŵĠĚŝĂ;͞DD^͟ʹŵƵůƟŵĞĚŝĂŵĞƐƐĂŐĞƐĞƌǀŝĐĞͿĞĂĐĞĚĞƌĂŽƐŶƷŵĞƌŽƐĚĞ
ĐŽŶƐƟƚƵĞŵƉƌŽƉƌŝĞĚĂĚĞĚĂDKĮĐĂŶĚŽ͕ĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ă ĞŵĞƌŐġŶĐŝĂĂƚƌĂǀĠƐĚĞƵŵŶƷŵĞƌŽŽƵĚĞŶƷŵĞƌŽƐŝŶĐůƵşĚŽƐŶƵŵƉůĂŶŽĚĞŶƵŵĞƌĂĕĆŽ
ĚŝƐƉŽƐŝĕĆŽĞƐŽďŐƵĂƌĚĂĞƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞ͕ƉĂƌĂƐĞƵƵƐŽĞǆĐůƵƐŝǀŽ͘
CLIENTE
ƚĞůĞĨſŶŝĐĂŶĂĐŝŽŶĂůŽƵŝŶƚĞƌŶĂĐŝŽŶĂů͘
7. CONSERVAÇÃO E REPARAÇÃO ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ
7.1.KĐůŝĞŶƚĞŶĆŽƉŽĚĞƌĄĂůƚĞƌĂƌĂƐĐĂƌĂĐƚĞƌşƐƟĐĂƐĞŽƵĨƵŶĐŝŽŶĂůŝĚĂĚĞƐĚŽƐĞƌǀŝĕŽ͕ĂƟǀĂƌ ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘
ŽƵƚĞŶƚĂƌĂĂƟǀĂĕĆŽĨŽƌĂĚŽƐƉƌŽĐĞĚŝŵĞŶƚŽƐĞƐƚĂďĞůĞĐŝĚŽƐƉĞůĂDKŽƵ͕ĞŵŐĞƌĂů͕ĂĐĞĚĞƌ
04.2020
Ă ƐĞƌǀŝĕŽƐ ŶĆŽ ĐŽŶƚƌĂƚĂĚŽƐ͕ ƐĞŶĚŽ ƌĞƐƉŽŶƐĄǀĞů ƉĞƌĂŶƚĞ Ă DK Ğ ƚĞƌĐĞŝƌŽƐ ƉĞůŽƐ ĚĂŶŽƐ 2. UTILIZAÇÃO DO SERVIÇO
ĐĂƵƐĂĚŽƐƉŽƌƚĂŝƐĂƚŽƐ͕ŝŶĐůƵŝŶĚŽƋƵĂŶĚŽƉƌĂƟĐĂĚŽƐƉŽƌŽƵƚƌŽƐƵƟůŝǌĂĚŽƌĞƐ͘ 2.1͘ ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ƐĞŐƵŝŶƚĞ͕ Ġ ŐĂƌĂŶƟĚŽ ĂŽ ĐůŝĞŶƚĞ Ž ĂĐĞƐƐŽ
7.2.ĂƐŽŽĐůŝĞŶƚĞĚĞƚĞƚĞƋƵĂůƋƵĞƌĂǀĂƌŝĂŽƵĨĂůŚĂŶŽĨƵŶĐŝŽŶĂŵĞŶƚŽĚŽƐĞƌǀŝĕŽ͕ĚĞǀĞ ŝŶŝŶƚĞƌƌƵƉƚŽĞŐƌĂƚƵŝƚŽĂŽŶƷŵĞƌŽƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵʹϭϭϮ͘
ĐŽŶƚĂĐƚĂƌĂDKĂƚƌĂǀĠƐĚŽĐŽŶƚĂĐƚŽĚŝƐƉŽŶŝďŝůŝǌĂĚŽĞŵĂůƟĐĞ͘Ɖƚ͕ƋƵĞĨƵŶĐŝŽŶĂϮϰ;ǀŝŶƚĞ 2.2. DKƉŽĚĞƌĄ͕ŶŽƐƚĞƌŵŽƐĚĂůĞŝ͕ƉƌŽĐĞĚĞƌăĂŶƵůĂĕĆŽĚĂĞůŝŵŝŶĂĕĆŽĚĂŝĚĞŶƟĮĐĂĕĆŽ
Mod.C/1002255
ĚĂůŝŶŚĂĐŚĂŵĂĚŽƌĂ͕ďĞŵĐŽŵŽƌĞŐŝƐƚĂƌĞĚŝƐƉŽŶŝďŝůŝǌĂƌŽƐĚĂĚŽƐĚĞůŽĐĂůŝǌĂĕĆŽĚŽĐůŝĞŶƚĞ ĐŽŵŽŵĞƐŵŽEŽŵĞĚĞhƟůŝǌĂĚŽƌĞſĚŝŐŽĚĞĐĞƐƐŽ͘
ƋƵĂŶĚŽ ĞƐƚĞ ƌĞĂůŝǌĞ ĐŚĂŵĂĚĂƐ ƉĂƌĂ ŽƌŐĂŶŝǌĂĕƁĞƐ ĐŽŵ ĐŽŵƉĞƚġŶĐŝĂ ůĞŐĂů ƉĂƌĂ ƌĞĐĞďĞƌ
ĐŚĂŵĂĚĂƐ ĚĞ ĞŵĞƌŐġŶĐŝĂ͕ ĐŽŵ Ă ĮŶĂůŝĚĂĚĞ ĚĞ ƚƌĂŶƐŵŝƟƌ ƚĂŝƐ ĚĂĚŽƐ ăƐ ŽƌŐĂŶŝǌĂĕƁĞƐ 4. QUALIDADE DE SERVIÇO
ĂĐŝŵĂƌĞĨĞƌŝĚĂƐƉĂƌĂĞĨĞŝƚŽƐĚĞƌĞƐƉŽƐƚĂĂĞƐƐĂƐĐŚĂŵĂĚĂƐ͘ 4.1.DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂƉƌĞƐƚĂƌŽƐĞƌǀŝĕŽĚĞĨŽƌŵĂƌĞŐƵůĂƌĞĐŽŶơŶƵĂ͕ĞǆĐĞƚŽŶŽƐ
ĐĂƐŽƐƉƌĞǀŝƐƚŽƐŶĂŽŶĚŝĕĆŽϲ͘ĚĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐŽƵĚĞǀŝĚŽĂƐŝƚƵĂĕƁĞƐ
3. QUALIDADE DE SERVIÇO ĚĞĨŽƌĕĂŵĂŝŽƌ;ƐŝƚƵĂĕƁĞƐĚĞŶĂƚƵƌĞǌĂĞǆƚƌĂŽƌĚŝŶĄƌŝĂŽƵŝŵƉƌĞǀŝƐşǀĞů͕ĞǆƚĞƌŝŽƌĞƐăDKĞ
3.1.DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂƉƌĞƐƚĂƌŽƐĞƌǀŝĕŽĚĞĨŽƌŵĂƌĞŐƵůĂƌĞĐŽŶơŶƵĂ͕ĞǆĐĞƚŽĚĞǀŝĚŽ ƋƵĞƉĞůĂŵĞƐŵĂŶĆŽƉŽƐƐĂŵƐĞƌĐŽŶƚƌŽůĂĚĂƐͿ͘
ĂƐŝƚƵĂĕƁĞƐĚĞĨŽƌĕĂŵĂŝŽƌ;ƐŝƚƵĂĕƁĞƐĚĞŶĂƚƵƌĞǌĂĞǆƚƌĂŽƌĚŝŶĄƌŝĂŽƵŝŵƉƌĞǀŝƐşǀĞů͕ĞǆƚĞƌŝŽƌĞƐ 4.2. DKŶĆŽƐĞĐŽŵƉƌŽŵĞƚĞĂĂƐƐĞŐƵƌĂƌŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͘
ăDKĞƋƵĞƉĞůĂŵĞƐŵĂŶĆŽƉŽƐƐĂŵƐĞƌĐŽŶƚƌŽůĂĚĂƐͿ͕ŶĆŽƐĞĐŽŵƉƌŽŵĞƚĞŶĚŽ͕ƉŽƌĠŵ͕Ă 4.3.ĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽ/ŶƚĞƌŶĞƚDſǀĞůŽĐŽƌƌĞŶŽŵŽŵĞŶƚŽĚĂĂĚĞƐĆŽĂŽŵĞƐŵŽ͘
ĂƐƐĞŐƵƌĂƌŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͘ 4.4.ĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽtŝ&ŝŽĐŽƌƌĞŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϭ;ƵŵĂͿŚŽƌĂĂƉſƐĂĚĞƐĆŽ
3.2.ĂƟǀĂĕĆŽĚŽƐĞƌǀŝĕŽŽĐŽƌƌĞŶŽŵŽŵĞŶƚŽĚĂĂĚĞƐĆŽĂŽŵĞƐŵŽ͘ ĂŽƐĞƌǀŝĕŽ͘
4.5. ĂƟǀĂĕĆŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ĂĚŝĐŝŽŶĂŝƐ ƐĞƌĄ ĞĨĞƚƵĂĚĂ ĚĞ ĂĐŽƌĚŽ ĐŽŵ ĂƐ ƌĞƐƉĞƟǀĂƐ
4. REEMBOLSO ĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐ͘
ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽ ƚĞŵƉŽ ĮǆĂĚŽ ŶĂ ŽŶĚŝĕĆŽ ϯ͘Ϯ͘ ƉŽƌ ŵŽƟǀŽƐ
ĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞ ŝŵƉƵƚĄǀĞŝƐ ă DK͕ Ž ĐůŝĞŶƚĞ ƉŽĚĞƌĄ ĞǆŝŐŝƌ ƌĞĞŵďŽůƐŽ ĚŽ ǀĂůŽƌ ƋƵĞ͕ 5. REEMBOLSO
ĐŽŵďĂƐĞŶŽƉƌĞĕŽĚĂŵĞŶƐĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽŽƵ͕ŶĂĂƵƐġŶĐŝĂĚĞƐƚĂ͕ŶŽĐŽŶƐƵŵŽŵĠĚŝŽ ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽƐ ƚĞŵƉŽƐ ĮǆĂĚŽƐ ŶĂ ŽŶĚŝĕĆŽ ϰ͘ ƉĂƌĂ Ž ^ĞƌǀŝĕŽ
ĚŽƐƷůƟŵŽƐϯŵĞƐĞƐ͕ĐŽƌƌĞƐƉŽŶĚĞƌăĚƵƌĂĕĆŽĚĂŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ͘ /ŶƚĞƌŶĞƚ DſǀĞů͕ ƉŽƌ ŵŽƟǀŽƐ ĐŽŵƉƌŽǀĂĚĂŵĞŶƚĞ ŝŵƉƵƚĄǀĞŝƐ ă DK͕ Ž ĐůŝĞŶƚĞ ƉŽĚĞƌĄ
ĞǆŝŐŝƌ ƌĞĞŵďŽůƐŽ ĚŽ ǀĂůŽƌ ƋƵĞ͕ ĐŽŵ ďĂƐĞ ŶŽ ƉƌĞĕŽ ĚĂ ŵĞŶƐĂůŝĚĂĚĞ ĚŽ ƐĞƌǀŝĕŽ ŽƵ͕ ŶĂ
5. PRÉ-PAGAMENTO ĂƵƐġŶĐŝĂ ĚĞƐƚĂ͕ ŶŽ ĐŽŶƐƵŵŽ ŵĠĚŝŽ ĚŽƐ ƷůƟŵŽƐ ϯ ŵĞƐĞƐ͕ ĐŽƌƌĞƐƉŽŶĚĞƌ ă ĚƵƌĂĕĆŽ ĚĂ
ĂƐŽŽĐůŝĞŶƚĞĂĚŝƌĂĂƵŵƚĂƌŝĨĄƌŝŽƉƌĠͲƉĂŐŽƐĞƌĆŽĂƉůŝĐĄǀĞŝƐĂƐĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐƋƵĞ ŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ͘
ĐŽŶƐƚĂŵĚŽŶĞǆŽ/ăƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
6. PRÉ-PAGAMENTO
6. DETALHE DE COMUNICAÇÕES ĂƐŽŽĐůŝĞŶƚĞĂĚŝƌĂĂƵŵƚĂƌŝĨĄƌŝŽƉƌĠͲƉĂŐŽƐĞƌĆŽĂƉůŝĐĄǀĞŝƐĂƐĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐƋƵĞ
YƵĂŶĚŽƐŽůŝĐŝƚĂĚŽƉĞůŽĐůŝĞŶƚĞ͕ĂĨĂƚƵƌĂĐŽŵŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĚŽ^ĞƌǀŝĕŽĚĞsŽǌ ĐŽŶƐƚĂŵĚŽŶĞǆŽ//ăƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
DſǀĞůŝŶĐůƵŝŽƐƐĞŐƵŝŶƚĞƐĞůĞŵĞŶƚŽƐ͗ĚĂƚĂ͕ŚŽƌĂ͕ĚƵƌĂĕĆŽĚĂƐĐŽŵƵŶŝĐĂĕƁĞƐĞŶƷŵĞƌŽĚĞ
ĚĞƐƟŶŽĚĂƐŵĞƐŵĂƐ͘ 7. DETALHE DE COMUNICAÇÕES
YƵĂŶĚŽ ƐŽůŝĐŝƚĂĚŽ ƉĞůŽ ĐůŝĞŶƚĞ͕ Ă ĨĂƚƵƌĂ ĐŽŵ Ž ĚĞƚĂůŚĞ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĚŽ ^ĞƌǀŝĕŽ
7. SUSPENSÃO DO SERVIÇO /ŶƚĞƌŶĞƚDſǀĞůŝŶĐůƵŝŽƐƐĞŐƵŝŶƚĞƐĞůĞŵĞŶƚŽƐ͗ĚĂƚĂĞŚŽƌĂ͘
ƵƌĂŶƚĞĂƐƵƐƉĞŶƐĆŽĚŽƐĞƌǀŝĕŽĞĂƚĠăƐƵĂĞǆƟŶĕĆŽĠŐĂƌĂŶƟĚŽĂŽĐůŝĞŶƚĞŽĂĐĞƐƐŽĂ
ĐŚĂŵĂĚĂƐƋƵĞŶĆŽŝŵƉůŝƋƵĞŵƉĂŐĂŵĞŶƚŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞĂƐƌĞĂůŝǌĂĚĂƐƉĂƌĂŽŶƷŵĞƌŽ 8. SUSPENSÃO E DESATIVAÇÃO
ƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵ͘ DKƉŽĚĞƐƵƐƉĞŶĚĞƌŽƐĞƌǀŝĕŽ͕ŶŽƐƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϰ͘ĚĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͕ŽƵ
ĚĞƐĂƟǀĄͲůŽ͕ĐĂƐŽŽĐůŝĞŶƚĞŶĆŽĐƵŵƉƌĂĂƐƌĞŐƌĂƐĞƐƚĂďĞůĞĐŝĚĂƐŶŽŶĞǆŽ/ăƐƉƌĞƐĞŶƚĞƐ
ANEXO I ŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͘
CONDIÇÕES PARTICULARES DOS TARIFÁRIOS PRÉ-PAGOS
ANEXO I
1.1. ^Ğŵ ƉƌĞũƵşǌŽ ĚĂƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ĂƉůŝĐĄǀĞŝƐ ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĐĂƐŽ Ž REGRAS DE UTILIZAÇÃO DO SERVIÇO
ĐůŝĞŶƚĞĂĚŝƌĂĂƚĂƌŝĨĄƌŝŽƐƉƌĠͲƉĂŐŽƐ͕ĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽŝŵƉůŝĐĂĂĂƋƵŝƐŝĕĆŽĚĞĐĂƌƚƁĞƐ
ĚĞ ĂĐĞƐƐŽ ĂŽ ŵĞƐŵŽ Ğ Ž ĂƉƌŽǀŝƐŝŽŶĂŵĞŶƚŽ ĚĞ ĐŽŶƚĂ ĚĞ ĂĐĞƐƐŽ ƋƵĞ ƐĞƌĄ ĞĨĞƚƵĂĚŽ ĚĞ A. Segurança de Rede e Sistemas
ĂĐŽƌĚŽĐŽŵŽƉƌĞǀŝƐƚŽŶŽƚĂƌŝĨĄƌŝŽĂƉůŝĐĄǀĞů͕ĞŵĐĂĚĂŵŽŵĞŶƚŽĞŵǀŝŐŽƌ͕ĞƋƵĞĐŽŶƐƚĂ 1.EĆŽĠƉĞƌŵŝƟĚŽĂŽĐůŝĞŶƚĞĂǀŝŽůĂĕĆŽ;ŽƵƚĞŶƚĂƟǀĂĚĞǀŝŽůĂĕĆŽͿĚĞƋƵĂůƋƵĞƌƐŝƐƚĞŵĂĚĞ
ĚĂĞŵďĂůĂŐĞŵĚŽƌĞĨĞƌŝĚŽƉƌŽĚƵƚŽ͕ĞŵŵĞŽ͘ƉƚĞŶŽƐůŽĐĂŝƐĚĞǀĞŶĚĂĚĞƉƌŽĚƵƚŽƐDK͘ ĂƵƚĞŶƟĐĂĕĆŽŽƵƐĞŐƵƌĂŶĕĂƋƵĞƉƌŽƚĞũĂĐŽŶƚĂƐĚĞĂĐĞƐƐŽ͕ƐĞƌǀŝĚŽƌĞƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞĚĞƐ͘
1.2. KƐ ŵŽŶƚĂŶƚĞƐ ĚĞǀŝĚŽƐ ƉĞůĂ ƵƟůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ƐĞƌĆŽ ƉĂŐŽƐ ĂƚƌĂǀĠƐ ĚĂ ƌĞƐƉĞƟǀĂ EŽƐĐĂƐŽƐĚĞǀŝŽůĂĕĆŽŝŶĐůƵĞŵͲƐĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͗
ĚĞĚƵĕĆŽŶŽƐĂůĚŽĚĂĐŽŶƚĂĚĞĂĐĞƐƐŽĚŽĐůŝĞŶƚĞ͕ƐĞŶĚŽĞƐƚĞƌĞƐƉŽŶƐĄǀĞůƉŽƌŵĂŶƚĞƌƵŵ 1.1. ĐĞƐƐŽƐŶĆŽĂƵƚŽƌŝǌĂĚŽƐĂĚĂĚŽƐĂůŚĞŝŽƐ;ƋƵĞďƌĂĚĞƉƌŝǀĂĐŝĚĂĚĞͿ͘
ƐĂůĚŽƋƵĞƚĞŶŚĂƵŵǀĂůŽƌƐƵĮĐŝĞŶƚĞƉĂƌĂŽƉĂŐĂŵĞŶƚŽĚŽƐĚŝǀĞƌƐŽƐƐĞƌǀŝĕŽƐĂƋƵĞƚĞŶŚĂ 1.2. WĞƐƋƵŝƐĂ ŶĆŽ ĂƵƚŽƌŝǌĂĚĂ ĚĞ ǀƵůŶĞƌĂďŝůŝĚĂĚĞƐ Ğŵ ƐĞƌǀŝĚŽƌĞƐ͕ ƐĞƌǀŝĕŽƐ ŽƵ ƌĞĚĞƐ͕
ĂĚĞƌŝĚŽĞƋƵĞƉƌĞƚĞŶĚĂƵƟůŝǌĂƌ͘ ŶŽŵĞĂĚĂŵĞŶƚĞĨĂǌĞƌĚĞƚĞĕĆŽƐŝƐƚĞŵĄƟĐĂĚĞƌĞƐƉŽƐƚĂĂƐĞƌǀŝĕŽƐ;^ĐĂŶͿ͘
1.3.WĂƌĂĞĨĞŝƚŽƐĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽϭ͘ϭ͕͘ƐĞƌĄĂƚƌŝďƵşĚŽĂŽĐůŝĞŶƚĞ͕ĐŽŵĂĂĚĞƐĆŽĂŽ 1.3. ŶƚƌĂĚĂ ŽƵ ƚĞŶƚĂƟǀĂ ĚĞ ĞŶƚƌĂĚĂ Ğŵ ŵĄƋƵŝŶĂƐ ƐĞŵ ĂƵƚŽƌŝǌĂĕĆŽ ĞǆƉƌĞƐƐĂ ĚŽƐ
ƐĞƌǀŝĕŽ͕ƵŵĂƌĞĨĞƌġŶĐŝĂ͕ƋƵĞƉĞƌŵŝƚĞĂŽĐůŝĞŶƚĞƌĞĂůŝǌĂƌĐĂƌƌĞŐĂŵĞŶƚŽƐĂƚƌĂǀĠƐĚŽƐŵĞŝŽƐ ƌĞƐƉŽŶƐĄǀĞŝƐ;ƌĞĂŬ/ŶͿ͘
ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ͕ƉĞůĂDK͕ƉĂƌĂĞƐƐĞĞĨĞŝƚŽ͘ 2. EĆŽ Ġ ƉĞƌŵŝƟĚŽ ĂŽ ĐůŝĞŶƚĞ ŝŶƚĞƌĨĞƌŝƌ ŝŶƚĞŶĐŝŽŶĂůŵĞŶƚĞ ŶŽ ďŽŵ ĨƵŶĐŝŽŶĂŵĞŶƚŽ ĚĞ
ƐĞƌǀŝĚŽƌĞƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞĚĞƐ͘EĞƐƚĞƐĐĂƐŽƐŝŶĐůƵĞŵͲƐĞ͕ŶŽŵĞĂĚĂŵĞŶƚĞ͗
2.1. ĕƁĞƐ ĚĞ ƐŽďƌĞĐĂƌŐĂ͕ ĐŽŵďŝŶĂĚĂƐ ŽƵ ŶĆŽ ĐŽŵ ĞǆƉůŽƌĂĕĆŽ ĚĞ ǀƵůŶĞƌĂďŝůŝĚĂĚĞƐ ĚĞ
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE DADOS ƐŝƐƚĞŵĂƐ͕ƋƵĞǀŝƐĞŵƐĂďŽƚĂƌŽĨƵŶĐŝŽŶĂŵĞŶƚŽĚĞƐĞƌǀŝĕŽƐ;ĞŶŝĂůŽĨ^ĞƌǀŝĐĞͿ͘
– INTERNET MÓVEL E ACESSO À INTERNET WIFI DA MEO 2.2. ŶǀŝŽĞŵŵĂƐƐĂĚĞƉĂĐŽƚĞƐ;&ůŽŽĚŝŶŐͿ͘
– SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA, S.A. 2.3.YƵĂŝƐƋƵĞƌƟƉŽĚĞƚĞŶƚĂƟǀĂƐĚĞĞŶƚƌĂǀĂƌŽƵƉĞƌƚƵƌďĂƌƐĞƌǀŝĚŽƌĞƐ͕ƐĞƌǀŝĕŽƐŽƵƌĞĚĞƐ͘
3. EĆŽĠƉĞƌŵŝƟĚĂĂŝŶƚĞƌĐĞĕĆŽĚĞĚĂĚŽƐĞŵƋƵĂůƋƵĞƌƌĞĚĞŽƵƐĞƌǀŝĚŽƌƐĞŵĂƵƚŽƌŝǌĂĕĆŽ
1. OBJETO ĞǆƉƌĞƐƐĂĚŽƐůĞŐşƟŵŽƐƉƌŽƉƌŝĞƚĄƌŝŽƐ͘
1.1.ƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐ͕ŽƐƌĞƐƉĞƟǀŽƐŶĞǆŽƐ/͕//Ğ///͕Ž&ŽƌŵƵůĄƌŝŽĚĞ 4. EĆŽ Ġ ƉĞƌŵŝƟĚŽ ĨĂůƐŝĮĐĂƌ ;ŝŶƚƌŽĚƵǌŝƌ͕ ŵŽĚŝĮĐĂƌ͕ ƐƵƉƌŝŵŝƌ ŽƵ ĂƉĂŐĂƌ͕ ŶŽ ƚŽĚŽ ŽƵ Ğŵ
ĚĞƐĆŽĂ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐůĞƚƌſŶŝĐĂƐ;͞&ŽƌŵƵůĄƌŝŽ͟ͿĞĂƐĐŽŶĚŝĕƁĞƐĐŽŵĞƌĐŝĂŝƐͬ ƉĂƌƚĞͿĚĂĚŽƐ͕ĂƉſƐĂƐƵĂƉƌŽĚƵĕĆŽ͕ĐŽŵŝŶƚĞŶĕĆŽĚĞŝůƵĚŝƌĞŝŶĚƵǌŝƌĞŵĞƌƌŽŽƐƌĞĐĞƚŽƌĞƐ
&ŝĐŚĂĚĞdĂƌŝĨĄƌŝŽ͕ǀŝƐĂŵƌĞŐƵůĂƌŽƐƚĞƌŵŽƐĞĂƐĐŽŶĚŝĕƁĞƐƉŽƌƋƵĞƐĞƌĞŐĞƌĄĂƉƌĞƐƚĂĕĆŽ͕ ĚĞƐƐĞƐĚĂĚŽƐ͘
ƉĞůĂDKʹ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘;ĂĚŝĂŶƚĞĚĞƐŝŐŶĂĚĂ͞DK͟ͿĂŽ 5.ŽĐůŝĞŶƚĞŶĆŽĠƉĞƌŵŝƟĚŽƵƟůŝǌĂƌĐŽŵƉƵƚĂĚŽƌĞƐƌĞŵŽƚŽƐĐŽŵŽ͞ƉƌŽǆŝĞƐ͟ƉĂƌĂĮŶƐĚĞ
ĐůŝĞŶƚĞ͕ĚŽ͗ ĞŶĐĂŵŝŶŚĂŵĞŶƚŽĚĞƚƌĄĨĞŐŽ͘
a)ƐĞƌǀŝĕŽ/ŶƚĞƌŶĞƚDſǀĞůŶŽdĞůĞŵſǀĞů͕ŽƋƵĂůƉĞƌŵŝƚĞĞĨĞƚƵĂƌĐŽŵƵŶŝĐĂĕĆŽĚĞĚĂĚŽƐ͕ĚĞ
ĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĂƚƌĂǀĠƐĚĞƚĞůĞŵſǀĞů;ĂĚŝĂŶƚĞ͞/ŶƚĞƌŶĞƚDſǀĞůŶŽdĞůĞŵſǀĞů͟Ϳ͖ B. Correio Eletrónico
b)ƐĞƌǀŝĕŽĚĞ/ŶƚĞƌŶĞƚDſǀĞůƉĂƌĂWŽƵdĂďůĞƚ͕ŽƋƵĂůƉĞƌŵŝƚĞĞĨĞƚƵĂƌĐŽŵƵŶŝĐĂĕƁĞƐĚĞ 1. ƵƟůŝǌĂĕĆŽ ĂďƵƐŝǀĂ ĚŽ ĐŽƌƌĞŝŽ ĞůĞƚƌſŶŝĐŽ ƉŽĚĞ ĐĂƵƐĂƌ ƚƌĂŶƐƚŽƌŶŽƐ Ğ ƉƌĞũƵşǌŽƐ ĂŽƐ
ĚĂĚŽƐ͕ĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚĞĞŶǀŝĂƌͬƌĞĐĞďĞƌŵĞŶƐĂŐĞŶƐĞƐĐƌŝƚĂƐ;^D^Ϳ;ĂĚŝĂŶƚĞ͞/ŶƚĞƌŶĞƚ ƌĞƐƚĂŶƚĞƐƵƟůŝǌĂĚŽƌĞƐĚĂƌĞĚĞ͕ƋƵĞƌĚŝƌĞƚĂŵĞŶƚĞ͕ƋƵĞƌŝŶĚŝƌĞƚĂŵĞŶƚĞ͕ĂŽƉƀƌĞŵĐĂƵƐĂŽ
DſǀĞůƉĂƌĂWŽƵdĂďůĞƚ͟Ϳ͖ ŶŽƌŵĂůĨƵŶĐŝŽŶĂŵĞŶƚŽĚŽƐƐŝƐƚĞŵĂƐĚĞƐƵƉŽƌƚĞĂŽƐĞƌǀŝĕŽ͘ƐƐŝŵƐĞŶĚŽ͕ŶĆŽĠƉĞƌŵŝƟĚŽ͗
c)ƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽă/ŶƚĞƌŶĞƚƐĞŵĮŽƐ;tŝƌĞůĞƐƐ>ĂŶWƷďůŝĐĂͿĞŵǌŽŶĂƐĚĞĂĐĞƐƐŽƉƷďůŝĐŽ 1.1. K ĞŶǀŝŽ ĚĞ ŵĞŶƐĂŐĞŶƐ ĚĞ ĐŽƌƌĞŝŽ ĞůĞƚƌſŶŝĐŽ Ă ƋƵĞŵ ƚĞŶŚĂ ;ĞǆƉƌĞƐƐĂŵĞŶƚĞͿ
;,Žƚ^ƉŽƚͿĂƚƌĂǀĠƐĚĂƚĞĐŶŽůŽŐŝĂtŝ&ŝ;tŝƌĞůĞƐƐ&ŝĚĞůŝƚǇʹtŝƌĞůĞƐƐ>ĂŶͿ͕;ĂĚŝĂŶƚĞtŝ&ŝ͟Ϳ͘ ĚĞĐůĂƌĂĚŽŶĆŽĂƐĚĞƐĞũĂƌƌĞĐĞďĞƌ͘
1.2.KĐůŝĞŶƚĞƉŽĚĞƌĄĂŝŶĚĂĂĚĞƌŝƌĂƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐƋƵĞĂDKƟǀĞƌĚŝƐƉŽŶşǀĞŝƐŶŽ
ƐĞƵƉŽƌƞŽůŝŽ͕ŵĞĚŝĂŶƚĞĂĂĐĞŝƚĂĕĆŽĚĂƐĐŽŶĚŝĕƁĞƐƉĂƌƟĐƵůĂƌĞƐƋƵĞůŚĞƐƐĞũĂŵĂƉůŝĐĄǀĞŝƐ͘ 2. News
1.3. ŵ ƚƵĚŽ Ž ƋƵĞ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ƉƌĞǀŝƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ 2.1. DK ŶĆŽ ĐŽŶƚƌŽůĂ Ž ĐŽŶƚĞƷĚŽ ĚŽƐ ǀĄƌŝŽƐ ŐƌƵƉŽƐ ĚŝƐƉŽŶşǀĞŝƐ ƉĂƌĂ ŽƐ ƐĞƵƐ
ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ ƵƟůŝǌĂĚŽƌĞƐ͘ƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐŽŶƚĞƷĚŽĚĞƋƵĂůƋƵĞƌŵĞŶƐĂŐĞŵĞŶǀŝĂĚĂĠŝŶƚĞŝƌĂĞ
ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘ ĞǆĐůƵƐŝǀĂŵĞŶƚĞĚŽƌĞƐƉĞƟǀŽƌĞŵĞƚĞŶƚĞ͘
2.2. Ɛ ŵĞŶƐĂŐĞŶƐ ĞŶǀŝĂĚĂƐ ƉĂƌĂ ĐĂĚĂ ŐƌƵƉŽ ĚĞǀĞŵ ĞƐƚĂƌ ĚĞ ĂĐŽƌĚŽ ĐŽŵ Ž ƚĞŵĂ ĚĞ
2. UTILIZAÇÃO DO SERVIÇO ĚŝƐĐƵƐƐĆŽĚĞƐƐĞŐƌƵƉŽ͘ĚĂƌĞƐƉŽŶƐĂďŝůŝĚĂĚĞĚŽĐůŝĞŶƚĞ͕ĂǀĞƌŝŐƵĂƌƋƵĂůĠĞƐƐĞƚĞŵĂ͕Ž
2.1͘KĐůŝĞŶƚĞĐŽŵƉƌŽŵĞƚĞͲƐĞĂŽďƐĞƌǀĂƌĂƐZĞŐƌĂƐĚĞhƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽĐŽŶƐƚĂŶƚĞƐĚŽ ƋƵĞƉŽĚĞƌĄŽďƚĞƌĚĂůĞŝƚƵƌĂĚĂƐ͞WĞƌŐƵŶƚĂƐ&ƌĞƋƵĞŶƚĞƐ͟;&YͿĚŽŐƌƵƉŽŽƵƉĞƌŐƵŶƚĂŶĚŽ
ŶĞǆŽ/͕ƐŽďƉĞŶĂĚĂDKƐƵƐƉĞŶĚĞƌŽƐĞƌǀŝĕŽ͕ŶŽƐƚĞƌŵŽƐĚĂŽŶĚŝĕĆŽϰ͘ĚĂƐŽŶĚŝĕƁĞƐ ĚŝƌĞƚĂŵĞŶƚĞĂŽƵƚƌŽƐƵƟůŝǌĂĚŽƌĞƐĚŽŐƌƵƉŽ͘
'ĞƌĂŝƐŽƵĚĞƐĂƟǀĄͲůŽ͘
2.2. KƐ ĞƋƵŝƉĂŵĞŶƚŽƐ ĚĞ ĐůŝĞŶƚĞƐ ĐŽŵ ĂĐĞƐƐŽ ĮďƌĂ͕ ŶŽ ĨŽƌŶĞĐŝŵĞŶƚŽ ĚŽ ƐĞƌǀŝĕŽ ĚĞ 3. SPAM
/EdZEd&/y͕ƐĆŽŝŶƐƚĂůĂĚŽƐĐŽŵƵŵĂƌĞĚĞƉƷďůŝĐĂtŝ&ŝĐŽŵŽĨŽƌŵĂĚĞĚŝƐƉŽŶŝďŝůŝǌĂƌŽ 3.1. EĆŽĠƉĞƌŵŝƟĚŽŽĞŶǀŝŽŝŶĚŝƐĐƌŝŵŝŶĂĚŽĞŶĆŽƐŽůŝĐŝƚĂĚŽĚĞŵĞŶƐĂŐĞŶƐĚĞŶĂƚƵƌĞǌĂ
ƐĞƌǀŝĕŽĚĞĐŽŵƵŶŝĚĂĚĞtŝ&ŝĂŽƉƷďůŝĐŽĞŵŐĞƌĂů;ŚŽƚƐƉŽƚƉƷďůŝĐŽDKtŝ&ŝͿ͕ĞŵĂĚŝĕĆŽ ƉƵďůŝĐŝƚĄƌŝĂŽƵƉĂƌĂĮŶƐĚĞŵĂƌŬĞƟŶŐĚŝƌĞƚŽ;^WDͿƉĂƌĂƉĞƐƐŽĂƐƐŝŶŐƵůĂƌĞƐƐĞŵŽƐĞƵ
ă;ƐͿƌĞĚĞ;ƐͿƉƌŝǀĂĚĂ;ƐͿtŝ&ŝĚŝƐƉŽŶŝďŝůŝǌĂĚĂƐŶŽŵĞƐŵŽĞƋƵŝƉĂŵĞŶƚŽ͘ ĐŽŶƐĞŶƟŵĞŶƚŽƉƌĠǀŝŽĞĞǆƉƌĞƐƐŽ͘
2.3.KĐůŝĞŶƚĞƉŽĚĞƌĄĐĂŶĐĞůĂƌŽŚŽƚƐƉŽƚƉƷďůŝĐŽĞŵƋƵĂůƋƵĞƌŵŽŵĞŶƚŽ͘ 3.2. K ĐůŝĞŶƚĞ ƌĞĐŽŶŚĞĐĞ Ğ ĐŽŵƉƌĞĞŶĚĞ ƋƵĞ ŶĆŽ ƉŽĚĞ ƵƐĂƌ Ž ƐĞƌǀŝĕŽ ƉĂƌĂ ĞŶǀŝŽ
2.4.ŵĐĂƐŽĚĞĐĂŶĐĞůĂŵĞŶƚŽƉĞůŽĐůŝĞŶƚĞĚŽƐĞƵŚŽƚƐƉŽƚƉƷďůŝĐŽ͕ĂDKƌĞƐĞƌǀĂͲƐĞĂŽ ŝŶĚŝƐĐƌŝŵŝŶĂĚŽĚĞŵĞŶƐĂŐĞŶƐƉĂƌĂŶĞǁƐŐƌŽƵƉƐ͘
ĚŝƌĞŝƚŽĚĞŶĆŽƉĞƌŵŝƟƌŽĂĐĞƐƐŽĚĞƐƐĞĐůŝĞŶƚĞăƌĞĚĞĚĞŚŽƚƐƉŽƚƐƉƷďůŝĐŽƐ͘ 3.3.EĆŽĠƉĞƌŵŝƟĚŽ͗
a)ŽĞŶǀŝŽĚĞŵĞŶƐĂŐĞŶƐŶĆŽƐŽůŝĐŝƚĂĚĂƐƉĂƌĂƵŵŽƵŵĂŝƐĚĞƐƟŶĂƚĄƌŝŽƐ͕ƐŝƐƚĞŵĂƟǌĂĚŽƐ͕
3. CÓDIGOS DE ACESSO AO SERVIÇO ŝŶĚŝƐĐƌŝŵŝŶĂĚŽƐŽƵƐĞůĞĐŝŽŶĂĚŽƐ͕ƋƵĞŶĆŽƚĞŶŚĂŵƉƌĞǀŝĂŵĞŶƚĞĞƉŽƌĞƐĐƌŝƚŽĂƵƚŽƌŝǌĂĚŽ
3.1.WĂƌĂŽĂĐĞƐƐŽĂŽƐƐĞƌǀŝĕŽƐ/ŶƚĞƌŶĞƚDſǀĞůĞtŝ&ŝĞĂŽƐƐĞƌǀŝĕŽƐĂĚŝĐŝŽŶĂŝƐ͕ĂDKƉŽĚĞƌĄ ŽƵƐŽůŝĐŝƚĂĚŽĂƌĞĐĞĕĆŽĚĞƐƐĂƐŵĞŶƐĂŐĞŶƐ͖
ĨŽƌŶĞĐĞƌĂŽĐůŝĞŶƚĞĐſĚŝŐŽƐĚĞŝĚĞŶƟĮĐĂĕĆŽƉĞƐƐŽĂů;͞EŽŵĞĚĞhƟůŝǌĂĚŽƌͬ͟͞hƐĞƌŶĂŵĞ͟Ϳ͕ b)ĚŝƐƉŽŶŝďŝůŝǌĂƌ͕ƚƌĂŶƐŵŝƟƌ͕ĞŶǀŝĂƌƋƵĂůƋƵĞƌĐŽŶƚĞƷĚŽŶĆŽƐŽůŝĐŝƚĂĚŽŽƵŶĆŽĂƵƚŽƌŝǌĂĚŽ͕
Ğ ĐſĚŝŐŽƐ ĚĞ ĞŶƚƌĂĚĂ ŶĂ ZĞĚĞ /ŶƚĞƌŶĞƚ ;͞ſĚŝŐŽ ĚĞ ĐĞƐƐŽͬ͟͟WĂƐƐǁŽƌĚ͟Ϳ͕ ŽƐ ƋƵĂŝƐ ŶŽŵĞĂĚĂŵĞŶƚĞ͕ ŵĂƚĞƌŝĂů ƉƌŽŵŽĐŝŽŶĂů͕ ͞ũƵŶŬ ŵĂŝů͕͟ ͞^WD͕͟ ͞ĐŚĂŝŶ ůĞƩĞƌƐ͕͟ ͞ƉǇƌĂŵŝĚ
ĐŽŶƐƟƚƵĞŵŽƐĞůĞŵĞŶƚŽƐĚĞŝĚĞŶƟĮĐĂĕĆŽĚŽĐůŝĞŶƚĞĞ͕ĐŽŵŽƚĂů͕ƚġŵĐĂƌĄƚĞƌƉĞƐƐŽĂůĞ ƐĐŚĞŵĞƐ͟ŽƵƋƵĂůƋƵĞƌŽƵƚƌĂĨŽƌŵĂĚĞƐŽůŝĐŝƚĂĕĆŽĂŽƌĞĐĞƚŽƌĚĞƚĂŝƐĐŽŶƚĞƷĚŽƐ͘
ŝŶƚƌĂŶƐŵŝƐƐşǀĞů͘
3.2.KƐſĚŝŐŽƐĚĞĐĞƐƐŽͬWĂƐƐǁŽƌĚƐĆŽƉĂƌĂĐŽŶŚĞĐŝŵĞŶƚŽĞƵƐŽĞǆĐůƵƐŝǀŽĚŽĐůŝĞŶƚĞ͕ C. Direitos de Propriedade Intelectual
ĚĞǀĞŶĚŽĞƐƚĞĂƐƐĞŐƵƌĂƌĞƉƌŽƚĞŐĞƌ͕ĞŵƋƵĂŝƐƋƵĞƌĐŝƌĐƵŶƐƚąŶĐŝĂƐ͕ĂĐŽŶĮĚĞŶĐŝĂůŝĚĂĚĞĚŽƐ K ĐůŝĞŶƚĞ ĞǆƉƌĞƐƐĂŵĞŶƚĞ ƌĞĐŽŶŚĞĐĞ Ğ ĂĐĞŝƚĂ ƋƵĞ ŽƐ ƚĞǆƚŽƐ͕ ƐŽŌǁĂƌĞ͕ ŵƷƐŝĐĂ͕ ƐŽŵ͕
ŵĞƐŵŽƐ͕ ŶŽŵĞĂĚĂŵĞŶƚĞ͕ ŶĆŽ ŽƐ ƌĞǀĞůĂŶĚŽ Ă ƚĞƌĐĞŝƌŽƐ Ğ ŶĆŽ ŽƉĞƌĂŶĚŽ Ğŵ ĐŽŶĚŝĕƁĞƐ ĨŽƚŽŐƌĂĮĂƐ͕ ǀşĚĞŽ͕ ŐƌĄĮĐŽƐ ŽƵ ƋƵĂůƋƵĞƌ ŽƵƚƌŽ ŵĂƚĞƌŝĂů Ă ƋƵĞ Ž ĐůŝĞŶƚĞ ƚĞŶŚĂ ĂĐĞƐƐŽ
CLIENTE
ƋƵĞ ƉĞƌŵŝƚĂŵ Ă ƐƵĂ ĚĞƐĐŽĚŝĮĐĂĕĆŽ Ğ ĐſƉŝĂ͘ ƉſƐ Ă ĂƟǀĂĕĆŽ ĚŽ;ƐͿ ƐĞƌǀŝĕŽ;ƐͿ͕ Ž ĐůŝĞŶƚĞ ĂƚƌĂǀĠƐ ĚŽ ƐĞƌǀŝĕŽ ƐĆŽ ƉƌŽƚĞŐŝĚŽƐ ŶĂĐŝŽŶĂů Ğ ŝŶƚĞƌŶĂĐŝŽŶĂůŵĞŶƚĞ ƉĞůĂƐ ĚŝƐƉŽƐŝĕƁĞƐ
ƉŽĚĞ ĂůƚĞƌĂƌ Ž;ƐͿ ſĚŝŐŽ;ƐͿ ĚĞ ĐĞƐƐŽͬWĂƐƐǁŽƌĚ;ƐͿ ŝŶŝĐŝĂůŵĞŶƚĞ ĚŝƐƉŽŶŝďŝůŝǌĂĚŽ;ƐͿ ƉĞůĂ ĂƉůŝĐĄǀĞŝƐĞŵŵĂƚĠƌŝĂĚĞĚŝƌĞŝƚŽƐĚĞĂƵƚŽƌĞĚĞƉƌŽƉƌŝĞĚĂĚĞŝŶĚƵƐƚƌŝĂů͕ƉĞůŽƋƵĞƋƵĂůƋƵĞƌ
DK͘ ƵƟůŝǌĂĕĆŽ ĚĞƐƐĞƐ ŵĂƚĞƌŝĂŝƐ Ɛſ ƉŽĚĞƌĄ ŽĐŽƌƌĞƌ ĂŽ ĂďƌŝŐŽ ĚĞ ĂƵƚŽƌŝǌĂĕĆŽ ĞǆƉƌĞƐƐĂ ĚŽƐ
3.3.DKŶĆŽƐĞƌĄƌĞƐƉŽŶƐĄǀĞůƉŽƌƋƵĂŝƐƋƵĞƌƉĞƌĚĂƐŽƵĚĂŶŽƐĐĂƵƐĂĚŽƐƉŽƌƵƟůŝǌĂĕƁĞƐ ƌĞƐƉĞƟǀŽƐƟƚƵůĂƌĞƐ͘
04.2020
ĂďƵƐŝǀĂƐ ĚŽƐ ĐſĚŝŐŽƐ ƌĞĨĞƌŝĚŽƐ ŶŽƐ ŶƷŵĞƌŽƐ ĂŶƚĞƌŝŽƌĞƐ ƋƵĞ ůŚĞ ŶĆŽ ƐĞũĂŵ ŝŵƉƵƚĄǀĞŝƐ͘ ͘WŽůşƟĐĂĚĞhƟůŝǌĂĕĆŽZĞƐƉŽŶƐĄǀĞů
ŽŶƐŝĚĞƌĂͲƐĞƌĞĂůŝǌĂĚĂƉĞůŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽƉŽƌƚĞƌĐĞŝƌŽƐĐŽŵƌĞĐƵƌƐŽĂŽƐ 1.WĂƌĂŐĂƌĂŶƟƌƵŵĂĞůĞǀĂĚĂƋƵĂůŝĚĂĚĞŶĂƉƌĞƐƚĂĕĆŽĚŽƐĞƌǀŝĕŽĂŽƐƐĞƵƐĐůŝĞŶƚĞƐ͕ĂDK
ĐſĚŝŐŽƐĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDK͕ƐĂůǀŽƉƌŽǀĂĞŵĐŽŶƚƌĄƌŝŽ͘ ĂĚŽƚŽƵƵŵĂƉŽůşƟĐĂĚĞƵƟůŝǌĂĕĆŽƌĞƐƉŽŶƐĄǀĞů͘
3.4. WŽƌ ƌĂǌƁĞƐ ĚĞ ƐĞŐƵƌĂŶĕĂ͕ ŶĆŽ ƐĞƌĆŽ ƉĞƌŵŝƟĚŽƐ ĂĐĞƐƐŽƐ ă /ŶƚĞƌŶĞƚ Ğŵ ƐŝŵƵůƚąŶĞŽ͕ 2.ƐǀĞůŽĐŝĚĂĚĞƐĚĞ/ŶƚĞƌŶĞƚĂƐƐŽĐŝĂĚĂƐĂĐĂĚĂƚĂƌŝĨĄƌŝŽƐĆŽĂƐŝŶĚŝĐĂĚĂƐŶĂƐƉƌĞƐĞŶƚĞƐ
Mod.C/1002255
ϭϬ
ĐŽŶĚŝĕƁĞƐ ;ĂŶĞǆŽ /sͿ Ğ ƉŽĚĞŵ ƐĞƌ ĐŽŶƐƵůƚĂĚĂƐ Ğŵ ŵĞŽ͘Ɖƚ ŽƵ ĂƚƌĂǀĠƐ ĚŽƐ ĐŽŶƚĂƚŽƐ ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞWƌĞƐƚĂĕĆŽĚĞ^ĞƌǀŝĕŽƐĚĞŽŵƵŶŝĐĂĕƁĞƐ
ƌĞĨĞƌŝĚŽƐ ŶĞƐƚĂƐ ĐŽŶĚŝĕƁĞƐ͘ Ɛ ǀĞůŽĐŝĚĂĚĞƐ ĚĞ ĚŽǁŶůŽĂĚ Ğ ĚĞ ƵƉůŽĂĚ ƉŽĚĞƌĆŽ ǀĂƌŝĂƌ ůĞƚƌſŶŝĐĂƐĚĂDK;͞ŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͟Ϳ͘
Ğŵ ĨƵŶĕĆŽ ĚĂƐ ĐĂƌĂĐƚĞƌşƐƟĐĂƐ ĚŽ ĂĐĞƐƐŽ͕ ĚŽ ƟƉŽ ĚĞ ůŝŐĂĕĆŽ ƵƟůŝǌĂĚĂ͕ ĐŽŶĮŐƵƌĂĕĆŽ ĚŽ
ĐŽŵƉƵƚĂĚŽƌ͕ ĂƉůŝĐĂĕƁĞƐ ƋƵĞ Ğŵ ĐĂĚĂ ŵŽŵĞŶƚŽ Ž ĐůŝĞŶƚĞ ĞǆĞĐƵƚĞ͕ ĐŽŶŐĞƐƟŽŶĂŵĞŶƚŽ 2. ACESSO
ĚĞ ƚƌĄĨĞŐŽ ŶĂ ƌĞĚĞ /ŶƚĞƌŶĞƚ͕ ďĞŵ ĐŽŵŽ Ž ĚĞƐĞŵƉĞŶŚŽ Ğ ǀĞůŽĐŝĚĂĚĞ ĚĞ ĂĐĞƐƐŽ ĚŽƐ KĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĠƌĞĂůŝǌĂĚŽĂƚƌĂǀĠƐĚĂůŝŐĂĕĆŽĚŝƌĞƚĂăƌĞĚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐŵſǀĞŝƐ
ƐĞƌǀŝĚŽƌĞƐŽŶĚĞĞƐƚĆŽĂůŽũĂĚŽƐŽƐƐşƟŽƐĞĐŽŶƚĞƷĚŽƐĂƋƵĞŽĐůŝĞŶƚĞƉƌĞƚĞŶĚĂĂĐĞĚĞƌ͘Ɛ ĚĂDK͘
ƌĞĨĞƌŝĚĂƐǀĂƌŝĂĕƁĞƐƉŽĚĞƌĆŽƚŽƌŶĂƌĂĞǆƉĞƌŝġŶĐŝĂĚĞŶĂǀĞŐĂĕĆŽŵĂŝƐůĞŶƚĂŽƵƉƌŽǀŽĐĂƌĂ
ŝŶƚĞƌƌƵƉĕĆŽŶŽĂĐĞƐƐŽĂĐŽŶƚĞƷĚŽƐ͕ĂƉůŝĐĂĕƁĞƐĞͬŽƵƐĞƌǀŝĕŽƐ͘ 3. UTILIZAÇÃO E RESTRIÇÕES DO SERVIÇO
3. ^ĞŵƉƌĞũƵşǌŽĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ĐĂƐŽĂDKǀĞƌŝĮƋƵĞĂƌĞĂůŝǌĂĕĆŽĚĞ 3.1. DK ĚŝƐƉŽŶŝďŝůŝǌĂ ĂŽ ĐůŝĞŶƚĞ Ƶŵ ĞƋƵŝƉĂŵĞŶƚŽ ƚĞƌŵŝŶĂů ŵſǀĞů͕ Ž ƋƵĂů ĂƉĞŶĂƐ
ĂĕƁĞƐƐƵƐĐĞơǀĞŝƐĚĞĐƌŝĂƌĚŝƐƚŽƌĕƁĞƐŐƌĂǀĞƐĞƉŽŶƚƵĂŝƐĂŽŶşǀĞůĚĂƋƵĂůŝĚĂĚĞĚŽƐƐĞƌǀŝĕŽƐ ƉŽĚĞƌĄƐĞƌƵƟůŝǌĂĚŽƉĂƌĂĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽŶĂŵŽƌĂĚĂŝŶĚŝĐĂĚĂƉĞůŽŵĞƐŵŽĂƋƵĂŶĚŽĚĂ
ƉƌĞƐƚĂĚŽƐƐŽďƌĞĂƌĞĚĞ͕ŝŶĨŽƌŵĂƌĄŽĐůŝĞŶƚĞĚĞƐƐĞĨĂĐƚŽĞƉŽĚĞƌĄƉƌŽĐĞĚĞƌăƐƵƐƉĞŶƐĆŽ ĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽ͕ĐŽŵŽŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽ͘ĂƐŽŽĐůŝĞŶƚĞƚƌĂŶƐƉŽƌƚĞŽĞƋƵŝƉĂŵĞŶƚŽ
ĚŽƐĞƌǀŝĕŽĐŽŵĨƵŶĚĂŵĞŶƚŽĞŵǀŝŽůĂĕĆŽŐƌĂǀĞĞĐƵůƉŽƐĂĚĂƐĐŽŶĚŝĕƁĞƐĐŽŶƚƌĂƚƵĂŝƐŶŽƐ ƚĞƌŵŝŶĂůƉĂƌĂůŽĐĂůƋƵĞŶĆŽĂŵŽƌĂĚĂĚĞŝŶƐƚĂůĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ŶĆŽƉŽĚĞƌĄƌĞĂůŝǌĂƌ͕ŶĞŵ
ƚĞƌŵŽƐƉƌĞǀŝƐƚŽƐŶĂŽŶĚŝĕĆŽϰ͘ĚĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐ͘ ƌĞĐĞďĞƌĐŽŵƵŶŝĐĂĕƁĞƐ͘
3.2.EĂƐƐŝƚƵĂĕƁĞƐƉƌĞǀŝƐƚĂƐŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ƐĂůǀŽĞŵĐĂƐŽƐĚĞĨŽƌĕĂŵĂŝŽƌĞĞǀĞŶƚƵĂŝƐ
ANEXO II ůŝŵŝƚĂĕƁĞƐĚĞĂĐĞƐƐŝďŝůŝĚĂĚĞŝŶĚŽŽƌ͕ĂDKĐŽŵƉƌŽŵĞƚĞͲƐĞĂƉƌĞƐƚĂƌŽƐĞƌǀŝĕŽĚĞĨŽƌŵĂ
CONDIÇÕES PARTICULARES DE TARIFÁRIOS PRÉ-PAGOS: (DADOS) ƌĞŐƵůĂƌĞĐŽŶơŶƵĂ͕ĚĞŶƚƌŽĚĂƐǌŽŶĂƐĚĞĐŽďĞƌƚƵƌĂ͕ƋƵĞƐĆŽĂƐƋƵĞĐŽŶƐƚĂŵĚŽƐŵĂƉĂƐ
ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐƉĞůĂDKĞŵƚŽĚŽƐŽƐƐĞƵƐƉŽŶƚŽƐĚĞǀĞŶĚĂĞĚŝǀƵůŐĂĚĂƐĞŵŵĞŽ͘Ɖƚ͘
1.1. ^Ğŵ ƉƌĞũƵşǌŽ ĚĂƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ĂƉůŝĐĄǀĞŝƐ ă ƉƌĞƐƚĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ͕ ĐĂƐŽ Ž WĂƌĂŽďƚĞƌŝŶĨŽƌŵĂĕƁĞƐĚĞĐŽďĞƌƚƵƌĂĞŵůŽĐĂůŝĚĂĚĞĞƐƉĞĐşĮĐĂ͕ďĞŵĐŽŵŽŝŶĨŽƌŵĂĕƁĞƐ
ĐůŝĞŶƚĞĂĚŝƌĂĂƚĂƌŝĨĄƌŝŽƐƉƌĠͲƉĂŐŽƐ͕ĂƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽŝŵƉůŝĐĂĂĂƋƵŝƐŝĕĆŽĚĞĐĂƌƚƁĞƐ ĂƚƵĂůŝǌĂĚĂƐĚĞĐŽďĞƌƚƵƌĂ͕ŽĐůŝĞŶƚĞƉŽĚĞƌĄĐŽŶƚĂĐƚĂƌŽŶƷŵĞƌŽĚĞĂƉŽŝŽĂŽĐůŝĞŶƚĞϭϲϮϬϬ͘
ĚĞ ĂĐĞƐƐŽ ĂŽ ŵĞƐŵŽ Ğ Ž ĂƉƌŽǀŝƐŝŽŶĂŵĞŶƚŽ ĚĞ ĐŽŶƚĂ ĚĞ ĂĐĞƐƐŽ ƋƵĞ ƐĞƌĄ ĞĨĞƚƵĂĚŽ ĚĞ 3.3. WĂƌĂĞĨĞŝƚŽƐĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽĂŶƚĞƌŝŽƌ͕ĐŽŶƐŝĚĞƌĂͲƐĞůŝŵŝƚĂĕĆŽĚĞĂĐĞƐƐŝďŝůŝĚĂĚĞ
ĂĐŽƌĚŽĐŽŵŽƉƌĞǀŝƐƚŽŶŽƚĂƌŝĨĄƌŝŽĂƉůŝĐĄǀĞů͕ĞŵĐĂĚĂŵŽŵĞŶƚŽĞŵǀŝŐŽƌ͕ĞƋƵĞĐŽŶƐƚĂ ŝŶĚŽŽƌƋƵĂůƋƵĞƌĨĂůŚĂĚĞƋƵĂůŝĚĂĚĞĞĚĞƐĞƌǀŝĕŽƉƌŽǀŽĐĂĚĂ͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ͕ƉŽƌĨĂůƚĂ
ĚĂĞŵďĂůĂŐĞŵĚŽƌĞĨĞƌŝĚŽƉƌŽĚƵƚŽ͕ĞŵŵĞŽ͘ƉƚĞŶŽƐůŽĐĂŝƐĚĞǀĞŶĚĂĚĞƉƌŽĚƵƚŽƐDK͘ ƉŽŶƚƵĂů ĚĞ ĐŽďĞƌƚƵƌĂ Ğŵ ǌŽŶĂƐ ŝŶĚŽŽƌ ʹ Ğŵ ǌŽŶĂƐ ƐƵďƚĞƌƌąŶĞĂƐ ;ƉŽƌ Ğǆ͘ ŐĂƌĂŐĞŵ ŽƵ
1.2.EŽĐĂƐŽĚŽƐĞƌǀŝĕŽtŝ&ŝŽĐĂƌƚĆŽĚĞĂĐĞƐƐŽƚĞŵƵŵĂĚƵƌĂĕĆŽůŝŵŝƚĂĚĂ͖ ĐĂǀĞͿŽƵĐĂƵƐĂĚĂƐƉĞůĂƐĐĂƌĂƚĞƌşƐƟĐĂƐĞƐƉĞĐşĮĐĂƐĚĞĂůŐƵŶƐĞĚŝİĐŝŽƐʹŽƵƉŽƌĞĨĞŝƚŽĚĞ
1.3. KƐ ŵŽŶƚĂŶƚĞƐ ĚĞǀŝĚŽƐ ƉĞůĂ ƵƟůŝǌĂĕĆŽ ĚŽ ƐĞƌǀŝĕŽ ƐĞƌĆŽ ƉĂŐŽƐ ĂƚƌĂǀĠƐ ĚĂ ƌĞƐƉĞƟǀĂ ĐŽŶŐĞƐƟŽŶĂŵĞŶƚŽƐĐĂƌĂĐƚĞƌşƐƟĐŽƐĚĂƐƌĞĚĞƐŵſǀĞŝƐ͕ĞŵĚĞƚĞƌŵŝŶĂĚĂƐĂůƚƵƌĂƐŽƵǌŽŶĂƐ
ĚĞĚƵĕĆŽŶŽƐĂůĚŽĚĂĐŽŶƚĂĚĞĂĐĞƐƐŽĚŽĐůŝĞŶƚĞ͕ƐĞŶĚŽĞƐƚĞƌĞƐƉŽŶƐĄǀĞůƉŽƌŵĂŶƚĞƌƵŵ ĚĞƉŝĐŽĚĞƚƌĄĨĞŐŽ͘
ƐĂůĚŽƋƵĞƚĞŶŚĂƵŵǀĂůŽƌƐƵĮĐŝĞŶƚĞƉĂƌĂŽƉĂŐĂŵĞŶƚŽĚŽƐĚŝǀĞƌƐŽƐƐĞƌǀŝĕŽƐĂƋƵĞƚĞŶŚĂ 3.4. ^Ğŵ ƉƌĞũƵşǌŽ ĚŽ ĚŝƐƉŽƐƚŽ ŶŽ ŶƷŵĞƌŽ ƐĞŐƵŝŶƚĞ͕ Ġ ŐĂƌĂŶƟĚŽ ĂŽ ĐůŝĞŶƚĞ Ž ĂĐĞƐƐŽ
ĂĚĞƌŝĚŽĞƋƵĞƉƌĞƚĞŶĚĂƵƟůŝǌĂƌ͘ ŝŶŝŶƚĞƌƌƵƉƚŽĞŐƌĂƚƵŝƚŽĂŽŶƷŵĞƌŽƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵʹϭϭϮ͘
1.4.WĂƌĂĞĨĞŝƚŽƐĚŽĚŝƐƉŽƐƚŽŶŽŶƷŵĞƌŽϭ͘ϭ͕͘ƐĞƌĄĂƚƌŝďƵşĚŽĂŽĐůŝĞŶƚĞ͕ĐŽŵĂĂĚĞƐĆŽĂŽ 3.5. DKƉŽĚĞƌĄ͕ŶŽƐƚĞƌŵŽƐĚĂůĞŝ͕ƉƌŽĐĞĚĞƌăĂŶƵůĂĕĆŽĚĂĞůŝŵŝŶĂĕĆŽĚĂŝĚĞŶƟĮĐĂĕĆŽ
ƐĞƌǀŝĕŽ͕ƵŵĂƌĞĨĞƌġŶĐŝĂ͕ƋƵĞƉĞƌŵŝƚĞĂŽĐůŝĞŶƚĞƌĞĂůŝǌĂƌĐĂƌƌĞŐĂŵĞŶƚŽƐĂƚƌĂǀĠƐĚŽƐŵĞŝŽƐ ĚĂůŝŶŚĂĐŚĂŵĂĚŽƌĂ͕ďĞŵĐŽŵŽƌĞŐŝƐƚĂƌĞĚŝƐƉŽŶŝďŝůŝǌĂƌŽƐĚĂĚŽƐĚĞůŽĐĂůŝǌĂĕĆŽĚŽĐůŝĞŶƚĞ
ĚŝƐƉŽŶŝďŝůŝǌĂĚŽƐ͕ƉĞůĂDK͕ƉĂƌĂĞƐƐĞĞĨĞŝƚŽ͘ ƋƵĂŶĚŽ ĞƐƚĞ ƌĞĂůŝǌĞ ĐŚĂŵĂĚĂƐ ƉĂƌĂ ŽƌŐĂŶŝǌĂĕƁĞƐ ĐŽŵ ĐŽŵƉĞƚġŶĐŝĂ ůĞŐĂů ƉĂƌĂ ƌĞĐĞďĞƌ
ĐŚĂŵĂĚĂƐ ĚĞ ĞŵĞƌŐġŶĐŝĂ͕ ĐŽŵ Ă ĮŶĂůŝĚĂĚĞ ĚĞ ƚƌĂŶƐŵŝƟƌ ƚĂŝƐ ĚĂĚŽƐ ăƐ ŽƌŐĂŶŝǌĂĕƁĞƐ
ANEXO III ĂĐŝŵĂƌĞĨĞƌŝĚĂƐƉĂƌĂĞĨĞŝƚŽƐĚĞƌĞƐƉŽƐƚĂĂĞƐƐĂƐĐŚĂŵĂĚĂƐ͘
REQUISITOS DE EQUIPAMENTO PARA ACESSO AO SERVIÇO WIFI
4. QUALIDADE DE SERVIÇO
W ƉŽƌƚĄƟů͕ W͕ ^ŵĂƌƚƉŚŽŶĞƐ ŽƵ ŽƵƚƌŽ ƟƉŽ ĚĞ ĞƋƵŝƉĂŵĞŶƚŽ ĐŽŵƉĂơǀĞů ĐŽŵ Ă 4.1. DK ĐŽŵƉƌŽŵĞƚĞͲƐĞ Ă ƉƌĞƐƚĂƌ Ž ƐĞƌǀŝĕŽ ĚĞ ĨŽƌŵĂ ƌĞŐƵůĂƌ Ğ ĐŽŶơŶƵĂ͕ ĞǆĐĞƚŽ
ƚĞĐŶŽůŽŐŝĂtŝ&ŝ͘ ĚĞǀŝĚŽĂƐŝƚƵĂĕƁĞƐĚĞĨŽƌĕĂŵĂŝŽƌ;ƐŝƚƵĂĕƁĞƐĚĞŶĂƚƵƌĞǌĂĞǆƚƌĂŽƌĚŝŶĄƌŝĂŽƵŝŵƉƌĞǀŝƐşǀĞů͕
ĞǆƚĞƌŝŽƌĞƐăDKĞƋƵĞƉĞůĂŵĞƐŵĂŶĆŽƉŽƐƐĂŵƐĞƌĐŽŶƚƌŽůĂĚĂƐͿ͕ŶĆŽƐĞĐŽŵƉƌŽŵĞƚĞŶĚŽ͕
ANEXO IV ƉŽƌĠŵ͕ĂĂƐƐĞŐƵƌĂƌŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͘
VELOCIDADES DO ACESSO À INTERNET 4.2. DKĐŽŵƉƌŽŵĞƚĞͲƐĞĂĂƟǀĂƌŽƐĞƌǀŝĕŽŶŽƉƌĂǌŽŵĄǆŝŵŽĚĞϮ;ĚŽŝƐͿĚŝĂƐƷƚĞŝƐĂ
ĐŽŶƚĂƌĚĂĚĂƚĂĚĞĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽ͘
1. WĂƌĂŽƐƐĞƌǀŝĕŽƐĚĞ/ŶƚĞƌŶĞƚDſǀĞůƉĂƌĂdĞůĞŵſǀĞůĞ/ŶƚĞƌŶĞƚDſǀĞůƉĂƌĂWͬdĂďůĞƚ͕ŽƐ
ƉƌŝŶĐŝƉĂŝƐŝŶĚŝĐĂĚŽƌĞƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽĞƐƟŵĂĚŽƐƐĆŽŽƐƐĞŐƵŝŶƚĞƐ͗ 5. DETALHE DE COMUNICAÇÕES
YƵĂŶĚŽƐŽůŝĐŝƚĂĚŽƉĞůŽĐůŝĞŶƚĞ͕ĂĨĂƚƵƌĂĐŽŵŽĚĞƚĂůŚĞĚĞĐŽŵƵŶŝĐĂĕƁĞƐĚŽ^ĞƌǀŝĕŽĚĞsŽǌ
&ŝǆĂĞŵƌĞĚĞŵſǀĞůŝŶĐůƵŝŽƐƐĞŐƵŝŶƚĞƐĞůĞŵĞŶƚŽƐ͗ĚĂƚĂ͕ŚŽƌĂ͕ĚƵƌĂĕĆŽĚĂƐĐŽŵƵŶŝĐĂĕƁĞƐ
ESTIMATIVA DA VELOCIDADE ANUNCIADA ĞŶƷŵĞƌŽĚĞĚĞƐƟŶŽĚĂƐŵĞƐŵĂƐ͘
VELOCIDADE MÁXIMA
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dĂƌŝĨĄƌŝŽƐ
ŵ ĐĂƐŽ ĚĞ ŝŶĐƵŵƉƌŝŵĞŶƚŽ ĚŽ ƚĞŵƉŽ ŵĄǆŝŵŽ ĮǆĂĚŽ ŶĂ ŽŶĚŝĕĆŽ ϰ͘Ϯ͘ ƉŽƌ ŵŽƟǀŽƐ
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ďĂƐĞŶŽƉƌĞĕŽĚĂŵĞŶƐĂůŝĚĂĚĞĚŽƐĞƌǀŝĕŽ͕ĐŽƌƌĞƐƉŽŶĚĞƌăĚƵƌĂĕĆŽĚĂŝŶĚŝƐƉŽŶŝďŝůŝĚĂĚĞ͘
dĂƌŝĨĄƌŝŽƐƉƌĠͲƉĂŐŽƐ ϰϬ ϰϬ ϰϬ ϰϬ
7. SUSPENSÃO DO SERVIÇO
KƵƚƌŽƐƚĂƌŝĨĄƌŝŽƐ ϭϱϬ ϰϬ ϭϱϬ ϰϬ ƵƌĂŶƚĞĂƐƵƐƉĞŶƐĆŽĚŽƐĞƌǀŝĕŽĞĂƚĠăƐƵĂĞǆƟŶĕĆŽĠŐĂƌĂŶƟĚŽĂŽĐůŝĞŶƚĞŽĂĐĞƐƐŽ
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ĂĐŚĂŵĂĚĂƐƋƵĞŶĆŽŝŵƉůŝƋƵĞŵƉĂŐĂŵĞŶƚŽ͕ŶŽŵĞĂĚĂŵĞŶƚĞĂƐƌĞĂůŝǌĂĚĂƐƉĂƌĂ
hŶŝĚĂĚĞ͗DďƉƐ͘ ŽŶƷŵĞƌŽƷŶŝĐŽĚĞĞŵĞƌŐġŶĐŝĂĞƵƌŽƉĞƵ͘
2.ƐǀĞůŽĐŝĚĂĚĞƐϰ'ĞƐƚĆŽĚŝƐƉŽŶşǀĞŝƐŵĞĚŝĂŶƚĞĂƵƟůŝǌĂĕĆŽĚĞĞƋƵŝƉĂŵĞŶƚŽϰ'ĞƵŵ
ĐĂƌƚĆŽh^/D͘ŵůŽĐĂŝƐƐĞŵĐŽďĞƌƚƵƌĂϰ'͕ŽƐĞƋƵŝƉĂŵĞŶƚŽƐϰ'ƐĆŽĐŽŵƉĂơǀĞŝƐĐŽŵĂ CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DE SERVIÇOS INTEGRADOS EM PACOTES
ƌĞĚĞϯ'͕ĂƉůŝĐĂŶĚŽͲƐĞŶĞƐƚĞĐĂƐŽ͕ĂƐǀĞůŽĐŝĚĂĚĞƐĚĂƌĞĚĞϯ'͘ 1.OBJETO
3.KƐǀĂůŽƌĞƐŝŶĚŝĐĂĚŽƐŶĆŽĐŽŶƐƟƚƵĞŵŶşǀĞŝƐŵşŶŝŵŽƐĚĞƋƵĂůŝĚĂĚĞĚĞƐĞƌǀŝĕŽ͕ƉŽŝƐĂ
ǀĞůŽĐŝĚĂĚĞĞĨĞƟǀĂĚĞĚŽǁŶůŽĂĚĞĚĞƵƉůŽĂĚ͕ĞŵĐĂĚĂŵŽŵĞŶƚŽ͕ĚĞƉĞŶĚĞĚĞŵƷůƟƉůŽƐ 1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă ^ĞƌǀŝĕŽƐ ĚĞ
ĨĂƚŽƌĞƐĞŶƚƌĞŽƐƋƵĂŝƐ͗ĂƐǀĞůŽĐŝĚĂĚĞƐƐƵƉŽƌƚĂĚĂƐƉĞůŽĞƋƵŝƉĂŵĞŶƚŽƚĞƌŵŝŶĂůƵƟůŝǌĂĚŽ͕Ă ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ǀŝƐĂŵ ƌĞŐƵůĂƌ
ƋƵĂŶƟĚĂĚĞĚĞƚƌĄĨĞŐŽĂƐĞƌĐƵƌƐĂĚŽŶĂǌŽŶĂĚĞƵƟůŝǌĂĕĆŽĚŽƐĞƌǀŝĕŽ͕ĂĐŽďĞƌƚƵƌĂŶĞƐƐĂ ŽƐ ƚĞƌŵŽƐ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ƉŽƌ ƋƵĞ ƐĞ ƌĞŐĞƌĄ Ă ƉƌĞƐƚĂĕĆŽ͕ ƉĞůĂ DK ʹ ^ĞƌǀŝĕŽƐ ĚĞ
ǌŽŶĂ ŽƵ ůŽĐĂů͕ Ă ƵƟůŝǌĂĕĆŽ ĚĞŶƚƌŽ ĚĞ ĞĚŝİĐŝŽƐ͕ Ž ŶƷŵĞƌŽ ĚĞ ƵƟůŝǌĂĚŽƌĞƐ ƐŝŵƵůƚąŶĞŽƐ͕ ŽŵƵŶŝĐĂĕƁĞƐ Ğ DƵůƟŵĠĚŝĂ͕ ^͘͘ ;͞DK͟Ϳ ĂŽ ĐůŝĞŶƚĞ͕ ĚĞ ƐĞƌǀŝĕŽƐ ŝŶƚĞŐƌĂĚŽƐ ĚĞ
Ž ŶƷŵĞƌŽ ĚĞ ĂƉůŝĐĂĕƁĞƐ ƋƵĞ ƐŝŵƵůƚĂŶĞĂŵĞŶƚĞ ĞƐƚĞũĂŵ Ğŵ ĞǆĞĐƵĕĆŽ ŶŽ ĞƋƵŝƉĂŵĞŶƚŽ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ͕ ĐŽŶƐƚĂŶƚĞƐ ĚĞ Ƶŵ ƉĂĐŽƚĞ ĞƐĐŽůŚŝĚŽ ƉĞůŽ ůŝĞŶƚĞ ;ĂĚŝĂŶƚĞ
ƚĞƌŵŝŶĂů ĚŽ ƵƟůŝǌĂĚŽƌ ;ĮƌĞǁĂůů͕ ĂŶƟǀşƌƵƐ͕ ĂƉůŝĐĂĕƁĞƐ ƉĞĞƌͲƚŽͲƉĞĞƌ͕ ŽƵƚƌĂƐ ƐĞƐƐƁĞƐ ŽƵ ͞^ĞƌǀŝĕŽ͟Ϳ͘
ĂƉůŝĐĂĕƁĞƐ ĐŽŶĐŽƌƌĞŶƚĞƐ ĐŽŵ Ă ƐĞƐƐĆŽ ŝŶƚĞƌŶĞƚ͕ ĞƚĐͿ͕ ƐŝƐƚĞŵĂ ŽƉĞƌĂƟǀŽ Ğ ĐŽŶĮŐƵƌĂĕĆŽ 1.2. K ^ĞƌǀŝĕŽ Ġ ƵŵĂ ƐŽůƵĕĆŽ ŝŶƚĞŐƌĂĚĂ ĐŽŵƉŽƐƚĂ͕ ƉĞůŽ ŵĞŶŽƐ͕ ƉŽƌ ĚŽŝƐ ƐĞƌǀŝĕŽƐ ĚĞ
ŚĂƌĚǁĂƌĞ Ğ ƐŽŌǁĂƌĞ ĚŽ ĞƋƵŝƉĂŵĞŶƚŽ ƚĞƌŵŝŶĂů ĚŽ ƵƟůŝǌĂĚŽƌ͕ ĂƐ ĐĂƌĂĐƚĞƌşƐƟĐĂƐ ĚŽƐ ĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐ͕ĚĞƐŝŐŶĂĚĂŵĞŶƚĞ͕ƉŽƌƐĞƌǀŝĕŽĚĞƚĞůĞǀŝƐĆŽĞŵƵůƟŵĠĚŝĂĞͬŽƵ
ƐĞƌǀŝĚŽƌĞƐƵƟůŝǌĂĚŽƐĞĂĐĂƉĂĐŝĚĂĚĞĚĂƐƌĞĚĞƐƋƵĞŝŶƚĞƌůŝŐĂŵĞƐƚĞƐƐĞƌǀŝĚŽƌĞƐăŝŶƚĞƌŶĞƚ ƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞůĞͬŽƵƐĞƌǀŝĕŽĚĞǀŽǌĮǆĂĞͬŽƵƐĞƌǀŝĕŽĚĞĂĐĞƐƐŽăŝŶƚĞƌŶĞƚĞŵďĂŶĚĂ
ĞŶƚƌĞŽƵƚƌŽƐĨĂƚŽƌĞƐĂůŚĞŝŽƐăDK͘ ůĂƌŐĂĮǆĂĞͬŽƵƐĞƌǀŝĕŽĚĞĚĂĚŽƐ͕ĐŽŶĨŽƌŵĞŽƉĕĆŽĚŽĐůŝĞŶƚĞĞĐŽŶĚŝĕƁĞƐĚĞƚĂƌŝĨĄƌŝŽĞŵ
4. WĂƌĂ ĞĨĞŝƚŽƐ ĚŽ ƉƌĞǀŝƐƚŽ ŶŽ ƉƌĞƐĞŶƚĞ ŶĞǆŽ /s͕ ĚĞǀĞƌĆŽ ĐŽŶƐŝĚĞƌĂƌͲƐĞ ĂƐ ƐĞŐƵŝŶƚĞƐ ǀŝŐŽƌ͕ĞŵĐĂĚĂŵŽŵĞŶƚŽ͕ŶĂDK͘
ĚĞĮŶŝĕƁĞƐ͗ 1.3. KĚŝƐƉŽƐƚŽŶĂƐƉƌĞƐĞŶƚĞƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĠĂƉůŝĐĄǀĞů͕ĐƵŵƵůĂƟǀĂŵĞŶƚĞ͕ĐŽŵ
Ͷ ƐƟŵĂƟǀĂ ĚĂ sĞůŽĐŝĚĂĚĞ DĄǆŝŵĂ͗ DĄǆŝŵŽ ĚĂ sĞůŽĐŝĚĂĚĞ ĚĞ ĂĐĞƐƐŽ ŽďƟĚĂ ŶĂ ĂƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ĚĞ ƉƌĞƐƚĂĕĆŽ ĚŽƐ ƐĞƌǀŝĕŽƐ ĚĞ ĐŽŵƵŶŝĐĂĕƁĞƐ ĞůĞƚƌſŶŝĐĂƐ͕ ƋƵĞ
ƐĞƋƵġŶĐŝĂ ĚĞ ƚĞƐƚĞƐ ĚĞ dƌĂŶƐĨĞƌġŶĐŝĂ ĚĞ ĮĐŚĞŝƌŽƐ ƉŽƌ ,ddW ŽǁŶůŽĂĚ ĐŽŵ ĚƵƌĂĕĆŽ ŝŶƚĞŐƌĞŵŽƉĂĐŽƚĞĞƐĐŽůŚŝĚŽƉĞůŽůŝĞŶƚĞ͕ƚŽĚĂƐĞůĂƐĐŽŶƐƚĂŶƚĞƐĚĞƐƚĞĚŽĐƵŵĞŶƚŽ͘
ĮǆĂĚĞϯϬƐĞŐƵŶĚŽƐ;ŶĚĞƌĞĕŽ͗ŚƩƉ͗ͬͬƌĞƐƚĂƌƚ͘ƚĞůĞĐŽŵ͘ƉƚͬŽŵƉŽƌƚĂ͘ƌĂƌͿĞŵŵŽďŝůŝĚĂĚĞ 1.4. ŵ ƚƵĚŽ Ž ƋƵĞ ŶĆŽ ƐĞ ĞŶĐŽŶƚƌĂƌ ƉƌĞǀŝƐƚŽ ŶĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕
;ƌŝǀĞƚĞƐƚͿƌĞĂůŝǌĂĚŽƐƉĞůĂDKŶĂƐĂƉŝƚĂŝƐĚĞŝƐƚƌŝƚŽĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚŝƵƌŶŽ;ĞŶƚƌĞ ĂƉůŝĐĂƌͲƐĞͲĄŽĚŝƐƉŽƐƚŽŶĂƐŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚĞĐĂĚĂƐĞƌǀŝĕŽƋƵĞŝŶƚĞŐƌĞŽƉĂĐŽƚĞ͕
ĂƐϵ͗ϬϬĞĂƐϮϬ͗ϬϬͿŶŽƉƌŝŵĞŝƌŽƐĞŵĞƐƚƌĞĚĞϮϬϭϵ͘ ďĞŵĐŽŵŽĂƐŽŶĚŝĕƁĞƐ'ĞƌĂŝƐĚĞƉƌĞƐƚĂĕĆŽĚĞƐĞƌǀŝĕŽƐĚĞĐŽŵƵŶŝĐĂĕƁĞƐĞůĞƚƌſŶŝĐĂƐĚĂ
Ͷ sĞůŽĐŝĚĂĚĞ ŶƵŶĐŝĂĚĂ͗ ĚĞ ϭϬ͕ ϰϬ Ğ ϭϱϬ DďƉƐ ĚĞ ĚŽǁŶůŽĂĚ Ğ ĚĞ ϭϬ Ğ ϰϬ DďƉƐ ĚĞ DK͕ƋƵĞĨĂǌĞŵƉĂƌƚĞŝŶƚĞŐƌĂŶƚĞĚĞƐƚĞĐŽŶƚƌĂƚŽ͘
ƵƉůŽĂĚ͕ŶĂƐƐŝƚƵĂĕƁĞƐŝĚĞĂŝƐĚĂƚĞĐŶŽůŽŐŝĂ;ŝ͘Ğ͘ƐĞŵƌĞƐƚƌŝĕƁĞƐĚĞǀŝĚĂƐĂĞƋƵŝƉĂŵĞŶƚŽƐ 1.5. ŵ ĐĂƐŽ ĚĞ ĐŽŶƚƌĂĚŝĕĆŽ͕ ĂƐ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ ƉƌĞǀĂůĞĐĞŵ ƐŽďƌĞ ĂƐ
ƚĞƌŵŝŶĂŝƐͿ͘ ŽŶĚŝĕƁĞƐƐƉĞĐşĮĐĂƐĚĞĐĂĚĂƐĞƌǀŝĕŽƋƵĞŝŶƚĞŐƌĞŽƉĂĐŽƚĞ͘
5.EĂƐƐŝƚƵĂĕƁĞƐĞŵƋƵĞ͕ƉŽƌĞǆĐĞĚĞƌŽƚƌĄĨĞŐŽŵĞŶƐĂůŝŶĐůƵşĚŽŶŽƐĞƌǀŝĕŽĐŽŶƚƌĂƚĂĚŽ͕
Ă ǀĞůŽĐŝĚĂĚĞ ĚĞ ĂĐĞƐƐŽ ă ŝŶƚĞƌŶĞƚ ĨŽƌ ƌĞĚƵǌŝĚĂ͕ Ž ĐůŝĞŶƚĞ ŵĂŶƚĞƌĄ Ž ĂĐĞƐƐŽ ĂŽ ƐĞƌǀŝĕŽ͕ 2. UTILIZAÇÃO DO SERVIÇO
ƐĞŵ ƉƌĞũƵşǌŽ ĚĞ Ă ƵƟůŝǌĂĕĆŽ ĚŽ ŵĞƐŵŽ ƉŽĚĞƌ ĮĐĂƌ ůŝŵŝƚĂĚĂ Ă ĂƟǀŝĚĂĚĞƐ ŽŶůŝŶĞ ĐŽŵ 2.1.ĂĚĞƐĆŽĂŽ^ĞƌǀŝĕŽĞƐƚĄĐŽŶĚŝĐŝŽŶĂĚĂĂƵŵƉĂĐŽƚĞͬŵſĚƵůŽƉŽƌĐůŝĞŶƚĞ͘
ŶĞĐĞƐƐŝĚĂĚĞƐĚĞůĂƌŐƵƌĂĚĞďĂŶĚĂƌĞůĂƟǀĂŵĞŶƚĞŵĞŶŽƌĞƐ;ƉŽƌĞǆĞŵƉůŽ͕ĂĐĞƐƐŽĂŽĞŵĂŝů 2.2.ůŐƵŶƐŵſĚƵůŽƐƉŽĚĞŵƉƌĞƐƐƵƉŽƌĂĂƟǀĂĕĆŽĚĞƵŵŶƷŵĞƌŽŵşŶŝŵŽĞŵĄǆŝŵŽĚĞ
ĞŝŶƐƚĂŶƚŵĞƐƐĂŐŝŶŐͿ͘ ĐĂƌƚƁĞƐĚĞĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞů͕ĚĞĂĐŽƌĚŽĐŽŵŽƚĂƌŝĨĄƌŝŽĞŵǀŝŐŽƌ͘
6.WĂƌĂŵĂŝƐŝŶĨŽƌŵĂĕƁĞƐƉŽĚĞƌĄƐĞƌĐŽŶƐƵůƚĂĚŽŽĚŽĐƵŵĞŶƚŽĐŽŶƐƚĂŶƚĞĚŽůŝŶŬŚƩƉƐ͗ͬͬ 2.3. EŽƐ ĐĂƐŽƐ Ğŵ ƋƵĞ͕ ĐŽŵ Ă ĂĚĞƐĆŽ ĂŽ ^ĞƌǀŝĕŽ͕ Ž ĐůŝĞŶƚĞ ƐŽůŝĐŝƚĞ Ă ƉŽƌƚĂďŝůŝĚĂĚĞ ĚĞ
ĐŽŶƚĞƵĚŽƐ͘ŵĞŽ͘ƉƚͬŵĞŽͬŽĐƵŵĞŶƚŽƐͬŽŶĚŝĐŽĞƐͲhƟůŝǌĂĐĂŽͬŽŶĚŝĐŽĞƐͲhƟůŝǌĂĐĂŽͲ ŶƷŵĞƌŽƐŵſǀĞŝƐ͕ŽƉƌŽĐĞĚŝŵĞŶƚŽƉĂƌĂĐŽŶĐƌĞƟǌĂĕĆŽĚĂƉŽƌƚĂďŝůŝĚĂĚĞĂƉĞŶĂƐƚĞƌĄŝŶşĐŝŽ
&ĂƚŽƌĞƐͲ/ŶŇƵĞŶĐŝĂĚŽƌĞƐ͘ƉĚĨ͘ ĂƉſƐĂĂƟǀĂĕĆŽĚĂƐĐŽŵƉŽŶĞŶƚĞƐĮǆĂƐĚŽ^ĞƌǀŝĕŽŽƵ͕ƋƵĂŶĚŽŽƐĞƌǀŝĕŽĚĞĚŝƐƚƌŝďƵŝĕĆŽ
ĚĞ ƐŝŶĂů ĚĞ ƚĞůĞǀŝƐĆŽ Ġ ƉƌĞƐƚĂĚŽ ǀŝĂ ƐĂƚĠůŝƚĞ͕ ĂƉſƐ Ă ŝŶƐƚĂůĂĕĆŽ ĚĞƐƚĞ ƐĞƌǀŝĕŽ͕ Ğŵ
ĐŽŶĨŽƌŵŝĚĂĚĞĐŽŵŽƉĞĚŝĚŽĂƉƌĞƐĞŶƚĂĚŽƉĞůŽĐůŝĞŶƚĞ͘ŝŵƉŽƐƐŝďŝůŝĚĂĚĞĚĞĐŽŶĐƌĞƟǌĂĕĆŽ
CONDIÇÕES ESPECÍFICAS DE PRESTAÇÃO DO SERVIÇO DE VOZ FIXA EM REDE ĚĂƉŽƌƚĂďŝůŝĚĂĚĞĚŽƐŶƷŵĞƌŽƐƉĂƌĂĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞůŝŶĚŝĐĂĚŽƐƉĞůŽĐůŝĞŶƚĞ
MÓVEL DA MEO – SERVIÇOS DE COMUNICAÇÕES E MULTIMÉDIA, S.A. ƉŽƌ ŵŽƟǀŽƐ ŶĆŽ ĚŝƌĞƚĂŵĞŶƚĞ ŝŵƉƵƚĄǀĞŝƐ ă DK ŝŵƉůŝĐĂ Ă ƐƵďƐĐƌŝĕĆŽ͕ ƉĞůŽ ĐůŝĞŶƚĞ͕ ĚĞ
ŶŽǀŽƐŶƷŵĞƌŽƐƉĂƌĂĂĐĞƐƐŽĂŽƐĞƌǀŝĕŽĚĞǀŽǌŵſǀĞů͕ŶŽƐƚĞƌŵŽƐƉƌĞǀŝƐƚŽƐŶŽŶƷŵĞƌŽ
CLIENTE
1. OBJETO ĂŶƚĞƌŝŽƌ͘
1.1. Ɛ ƉƌĞƐĞŶƚĞƐ ŽŶĚŝĕƁĞƐ ƐƉĞĐşĮĐĂƐ͕ Ž &ŽƌŵƵůĄƌŝŽ ĚĞ ĚĞƐĆŽ Ă ^ĞƌǀŝĕŽƐ ĚĞ 2.4.ƉſƐĂĂƟǀĂĕĆŽĚĂƐĐŽŵƉŽŶĞŶƚĞƐĮǆĂƐĚŽ^ĞƌǀŝĕŽƐĞƌĆŽĚĞǀŝĚŽƐŽƐƉƌĞĕŽƐĂƉůŝĐĄǀĞŝƐ
ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐͬ&ŝĐŚĂ Ğ dĂƌŝĨĄƌŝŽ͕ ĂŽ ^ĞƌǀŝĕŽ͘ ^ĞŵƉƌĞ ƋƵĞ Ž ƐĞƌǀŝĕŽ ĚĞ ĚŝƐƚƌŝďƵŝĕĆŽ ĚĞ ƐŝŶĂů ĚĞ ƚĞůĞǀŝƐĆŽ Ġ ƉƌĞƐƚĂĚŽ ǀŝĂ
ǀŝƐĂŵƌĞŐƵůĂƌŽƐƚĞƌŵŽƐĞĐŽŶĚŝĕƁĞƐƉŽƌƋƵĞƐĞƌĞŐĞĂƉƌĞƐƚĂĕĆŽ͕ƉĞůĂDKͲ^ĞƌǀŝĕŽƐĚĞ ƐĂƚĠůŝƚĞ͕ ƐĞƌĆŽ ĚĞǀŝĚŽƐ ŽƐ ƉƌĞĕŽƐ ĚĞ ĐĂĚĂ ĐŽŵƉŽŶĞŶƚĞ ĮǆĂ ĚĞ ƐĞƌǀŝĕŽ ŝŶƐƚĂůĂĚĂ͕
04.2020
ŽŵƵŶŝĐĂĕƁĞƐĞDƵůƟŵĠĚŝĂ͕^͘͘;͞DK͟ͿĂŽĐůŝĞŶƚĞ͕ĚŽƐĞƌǀŝĕŽĚĞǀŽǌĮǆĂ;ΗƐĞƌǀŝĕŽΗͿ͘ ŝŶĚĞƉĞŶĚĞŶƚĞŵĞŶƚĞ ĚĞ ĞƐƚĂƌĞŵ ŝŶƐƚĂůĂĚĂƐ ƚŽĚĂƐ ĂƐ ĐŽŵƉŽŶĞŶƚĞƐ ĮǆĂƐ Ğ ŵſǀĞŝƐ ƋƵĞ
1.2. K ƐĞƌǀŝĕŽ ƉĞƌŵŝƚĞ ĂŽ ĐůŝĞŶƚĞ ĨĂǌĞƌ Ğ ƌĞĐĞďĞƌ͕ Ğŵ ůŽĐĂů ĮǆŽ͕ ĐŚĂŵĂĚĂƐ ŶĂĐŝŽŶĂŝƐ Ğ ŝŶƚĞŐƌĂŵŽ^ĞƌǀŝĕŽ͘
ŝŶƚĞƌŶĂĐŝŽŶĂŝƐ Ğ ĂĐĞĚĞƌ ĂŽƐ ŶƷŵĞƌŽƐ ĚĞ ĞŵĞƌŐġŶĐŝĂ ĂƚƌĂǀĠƐ ĚĞ Ƶŵ ŶƷŵĞƌŽ ŽƵ ĚĞ 2.5.ĂĚĞƐĆŽĂŽ^ĞƌǀŝĕŽƉƌĞƐƐƵƉƁĞĂĂĚĞƐĆŽĚŽĐůŝĞŶƚĞăĨĂƚƵƌĂĞůĞƚƌſŶŝĐĂĞĂŽƐŝƐƚĞŵĂ
ŶƷŵĞƌŽƐŝŶĐůƵşĚŽƐŶƵŵƉůĂŶŽĚĞŶƵŵĞƌĂĕĆŽƚĞůĞĨſŶŝĐĂŶĂĐŝŽŶĂůŽƵŝŶƚĞƌŶĂĐŝŽŶĂů͘ ĚĞĚĠďŝƚŽĚŝƌĞƚŽĐŽŵŽĨŽƌŵĂĚĞƉĂŐĂŵĞŶƚŽĚŽ^ĞƌǀŝĕŽ͘
Mod.C/1002255
11
2.6. ĂĚĞƐĆŽ ĂŽ ^ĞƌǀŝĕŽ ŝŵƉůŝĐĂ Ă ƉĞƌĚĂ ĚĞ ƐĂůĚŽ ƋƵĞ Ž ĐůŝĞŶƚĞ ƚĞŶŚĂ ĂĐƵŵƵůĂĚŽ Ğŵ
ƋƵĂůƋƵĞƌĐĂƌƚĆŽƉƌĠƉĂŐŽ͘
3. FATURAÇÃO
3.1.DKĞŵŝƟƌĄƵŵĂĨĂƚƵƌĂƷŶŝĐĂƌĞůĂƟǀĂĂŽ^ĞƌǀŝĕŽ͕ƌĞĨĞƌĞŶƚĞĂƚŽĚĂƐĂƐĐŽŵƉŽŶĞŶƚĞƐ
ƋƵĞŽŝŶƚĞŐƌĂŵ͕ĚĞĂĐŽƌĚŽĐŽŵĂƐŽƉĕƁĞƐĂƐƐŝŶĂůĂĚĂƐŶŽ&ŽƌŵƵůĄƌŝŽĚĞĚĞƐĆŽĂŽ^ĞƌǀŝĕŽ͘
3.2.KĐůŝĞŶƚĞŽďƌŝŐĂͲƐĞĂƉĂŐĂƌĂĨĂƚƵƌĂĞŵŝƟĚĂƌĞƐƉĞŝƚĂŶƚĞĂŽ^ĞƌǀŝĕŽ͕ŶŽƉƌĂǌŽŝŶĚŝĐĂĚŽ
ŶĂŵĞƐŵĂĐŽŵŽĚĂƚĂůŝŵŝƚĞĚĞƉĂŐĂŵĞŶƚŽ͘
4. DESATIVAÇÃO DOS SERVIÇOS INTEGRADOS EM PACOTES
ŵĐĂƐŽĚĞŝŶĐƵŵƉƌŝŵĞŶƚŽĚĂŽďƌŝŐĂĕĆŽĚĞŵĂŶƵƚĞŶĕĆŽĚŽƐƐĞƌǀŝĕŽƐƋƵĞĐŽŵƉƁĞŵŽ
ƉĂĐŽƚĞĞƐĐŽůŚŝĚŽƉĞůŽĐůŝĞŶƚĞ͕ĚƵƌĂŶƚĞŽƉĞƌşŽĚŽĚĞǀŝŐġŶĐŝĂŝŶŝĐŝĂůĚŽŽŶƚƌĂƚŽ͕
ĂDKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĂƉůŝĐĂƌĂƐĐŽŶĚŝĕƁĞƐĚĞƌĞƐĐŝƐĆŽĂŶƚĞĐŝƉĂĚĂƉƌĞǀŝƐƚĂƐŶĂ
ŽŶĚŝĕĆŽϭϵ͘ϱ͘
CLIENTE
04.2020
Mod.C/1002255
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contrato de adesão

Contribuinte 1 7 0 8 6 2 8 5 2 C. Cidadão/BI/Passaporte 6 3 1 6 8 5 8 Data Nascimento

Ϯ͘&/,/E&KZDK^/DW>/&/preenchimento obrigatório aplicável a clientes consumidores

GB de internet telemóvel ΦͬŵġƐ

€20 durante 24 meses = €480 (M4)

KĨĞƌƚĂƐĞƌǀŝĕŽDK'Ž €4,1 durante 24 meses = €98,40

KƵƚƌĂƐŽĨĞƌƚĂƐ DESCONTO DE 3 EUROS NO VALOR DA MEOBOX DURANTE 24 MESES, QUANDO APLICAVEL

dĞůĞĨŽŶĞ dĞůĞŵſǀĞů ƵƚŽƌŝǌĂĂĚŝǀƵůŐĂĕĆŽĚŽƐƐĞƵƐĚĂĚŽƐŶŽ^ĞƌǀŝĕŽĚĞ/ŶĨŽƌŵĂĕƁĞƐϭϴϮϬ͍ Sim Não

Contribuinte C. Cidadão/BI/Passaporte Data Nascimento

Ϯ͘&/,/E&KZDK^/DW>/&/preenchimento obrigatório aplicável a clientes consumidores

GB de internet telemóvel Φ ͬŵġƐ

€20 durante 24 meses = €480 (M4)

KĨĞƌƚĂƐĞƌǀŝĕŽDK'Ž €4,1 durante 24 meses = €98,40

Contribuinte C. Cidadão/BI/Passaporte Data Nascimento

Ϯ͘&/,/E&KZDK^/DW>/&/preenchimento obrigatório aplicável a clientes consumidores

GB de internet telemóvel Φ ͬŵġƐ

KĨĞƌƚĂͬĚĞƐĐŽŶƚŽŶĂŝŶƐƚĂůĂĕĆŽĞĂƟǀĂĕĆŽ €280 novo cliente €100 atual cliente DϮͬDϭ^d͖DϮEdнsŽǌ&ŝďƌĂ

€20 durante 24 meses = €480 (M4)

KĨĞƌƚĂƐĞƌǀŝĕŽDK'Ž €4,1 durante 24 meses = €98,40

ANEXO III 1. WĂƌĂĞĨĞŝƚŽƐĚŽƉƌĞƐĞŶƚĞŽŶƚƌĂƚŽ͕ĞŶƚĞŶĚĞͲƐĞĐŽŵŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐŽƐĞƌǀŝĕŽƋƵĞ

CONDIÇÕES DE ASSISTÊNCIA TÉCNICA DE TELEMÓVEIS E PLACAS ƉĞƌŵŝƚĞĂŽĐůŝĞŶƚĞĂƵƟůŝǌĂĕĆŽĚŽƐĞƋƵŝƉĂŵĞŶƚŽƐƚĞƌŵŝŶĂŝƐŶŽĞƐƚƌĂŶŐĞŝƌŽ͕ƉĂƌĂƌĞĂůŝǌĂƌ

7.ƐĐŽŵƉĞŶƐĂĕƁĞƐƐĞƌĆŽĞĨĞƚƵĂĚĂƐĚĂƐĞŐƵŝŶƚĞĨŽƌŵĂ͗ 3.11. DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĂƉůŝĐĂƌďĂƌƌĂŵĞŶƚŽƐƉĂƌĂĚĞƚĞƌŵŝŶĂĚŽƐĚĞƐƟŶŽƐ͕Ğŵ

5. SUSPENSÃO DO SERVIÇO 1. OBJETO

VELOCIDADE NORMALMENTE VELOCIDADE VELOCIDADE

hŶŝĚĂĚĞ͗DďƉƐ͘ 2. ADESÃO E ATIVAÇÃO DO SERVIÇO

ŽŵƵŶŝĐĂĕƁĞƐ ůĞƚƌſŶŝĐĂƐ ;͞&ŽƌŵƵůĄƌŝŽ͟Ϳ Ğ ĂƐ ĐŽŶĚŝĕƁĞƐ ĐŽŵĞƌĐŝĂŝƐ ĚĞƐƟŶĂŵͲƐĞ Ă 2.15.ĂĚĞƐĆŽĂŽƐĞƌǀŝĕŽƉŽĚĞƐĞƌĐŽŶĚŝĐŝŽŶĂĚĂĂŽƉĂŐĂŵĞŶƚŽŝŵĞĚŝĂƚŽĚĞƵŵǀĂůŽƌ

ĚŝƐƉŽŶŝďŝůŝǌĂĕĆŽĚĞƐĞƌǀŝĕŽƐŝŶƚĞƌĂƟǀŽƐĞŽƵƚƌŽƐƌĞůĂĐŝŽŶĂĚŽƐ;͞ƐĞƌǀŝĕŽ͟Ϳ͘ 3. CONDIÇÕES DE INSTALAÇÃO DO SERVIÇO

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ANEXO III 1. WĂƌĂĞĨĞŝƚŽƐĚŽƉƌĞƐĞŶƚĞŽŶƚƌĂƚŽ͕ĞŶƚĞŶĚĞͲƐĞĐŽŵŽƐĞƌǀŝĕŽĚĞƌŽĂŵŝŶŐŽƐĞƌǀŝĕŽƋƵĞ

7.ƐĐŽŵƉĞŶƐĂĕƁĞƐƐĞƌĆŽĞĨĞƚƵĂĚĂƐĚĂƐĞŐƵŝŶƚĞĨŽƌŵĂ͗ 3.11. DKƌĞƐĞƌǀĂͲƐĞŽĚŝƌĞŝƚŽĚĞĂƉůŝĐĂƌďĂƌƌĂŵĞŶƚŽƐƉĂƌĂĚĞƚĞƌŵŝŶĂĚŽƐĚĞƐƟŶŽƐ͕Ğŵ

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