Tabela Erlang

Engenharia de Trfego para Call Centers
Exerccio 1
Tcnicas de dimensionamento por Erlang
Exerccio 1 DIMENSIONAMENTO DE UMA CENTRAL TELEFNICA

O objetivo deste exerccio dimensionar a central em nmero de PAs e Troncos
utilizando as tabelas de Erlang B e C.
JANELAS DE NAVEGAO
Clculos Erlang
Bloqueio Erlang
Clculos NS
Erlang x NS
CONTEDO
Permite calcular a quantidade de PAs e Troncos atravs da teoria de Erlang
Permite calcular um fator de segurana para o bloqueio

Permite calcular a quantidade de PAs atravs da tabela de Nvel de Servio
Permite visualizar o comparativo entre as duas maneiras de clculos
ErlangB
Tabela de Erlang para clculo de Troncos
ErlangC
Tabela de Erlang para clculo de PAs
NS
Tabela de Nvel de Servio para clculo de PAs
2003 PARAGON TECNOLOGIA LTDA
www.paragon.com.br
Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br
6/3/2013
paragon@paragon.com.br
Exerccio 1
DIMENSIONAMENTO DE UM SERVIO RECEPTIVO

UM TIPO DE LIGAO
DADOS
Hora
00:00 01:00
01:00 02:00
02:00 03:00
03:00 04:00
04:00 05:00
05:00 06:00
06:00 07:00
07:00 08:00
08:00 09:00
09:00 10:00
10:00 11:00
11:00 12:00
12:00 13:00
13:00 14:00
14:00 15:00
15:00 16:00
16:00 17:00
17:00 18:00
18:00 19:00
19:00 20:00
20:00 21:00
21:00 22:00
22:00 23:00
23:00 00:00
TOTAL
Volume
TMA (s)
ligaes
8
5
6
3
3
3
13
99
284
391
352
240
146
146
228
234
202
126
65
34
27
20
14
9
2658
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
900
Workload
RESPOSTA 1
(Volume x TMA)
3600
PAs
TRONCOS
(ERL C)
(ERL B)
2.00
1.25
1.50
0.75
0.75
0.75
3.25
24.75
71.00
97.75
88.00
60.00
36.50
36.50
57.00
58.50
50.50
31.50
16.25
8.50
6.75
5.00
3.50
2.25
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
1
1
1
1
3
12
21
18
18
12
5
12
18
19
17
8
6
4
3
3
3
2
21
Volume
Mx de
Atend.
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
6/3/2013
PERDA POR BLOQUEIO

PAs
TRONCOS
1.0%
30.00%
www.paragon.com.br
450
CALCUL
CALCULA
VOLUME X PAS
0.9
400
0.8
350
0.7
300
0.6
250
0.5
200
0.4
150
0.3
100
0.2
Volume ligaes
50
0.1
PAs
(ERL C)
Voltar ao MENU
Exerccio 1
Perda Escolhida
Nmero Mximo
de Troncos Calculado
30.00%
21
Voltar ao MENU
Digite a Quantidade de Troncos que se Deseja Aumentar:

14
CLCULO
40
0.9
35
0.8
30
0.7
0.6
25
0.5
20
0.4
15
0.3
PAs
0.2
10
TRONCOS
0.1
www.paragon.com.br
6/3/2013
00:00 01:00
01:00 02:00
02:00 03:00
03:00 04:00
04:00 05:00
05:00 06:00
06:00 07:00
07:00 08:00
08:00 09:00
09:00 10:00
10:00 11:00
11:00 12:00
12:00 13:00
13:00 14:00
14:00 15:00
15:00 16:00
16:00 17:00
17:00 18:00
18:00 19:00
19:00 20:00
20:00 21:00
21:00 22:00
22:00 23:00
23:00 00:00
FATOR DE SEGURANA
Workload TRONCOS PERDA
2.00
35
0.00%
1.25
35
0.01%
1.50
35
0.01%
0.75
35
0.01%
0.75
35
0.01%
0.75
35
0.01%
3.25
35
0.01%
24.75
35
0.01%
71.00
35
2.00%
97.75
35
0.50%
88.00
35
0.70%
60.00
35
0.01%
36.50
35
0.01%
36.50
35
0.01%
57.00
35
0.50%
58.50
35
0.80%
50.50
35
0.20%
31.50
35
0.01%
16.25
35
0.01%
8.50
35
0.01%
6.75
35
0.01%
5.00
35
0.01%
3.50
35
0.01%
2.25
35
0.01%
Exerccio 1
DIMENSIONAMENTO DE UM SERVIO
RECEPTIVO
UM TIPO DE LIGAO
DADOS
RESPOSTA 2
Hora
Volume TMA
6
570
00:00 01:00
10
570
01:00 02:00
5
570
02:00 03:00
10
570
03:00 04:00
4
570
04:00 05:00
6
570
05:00 06:00
7
570
06:00 07:00
26
570
07:00 08:00
44
570
08:00 09:00
46
570
09:00 10:00
48
570
10:00 11:00
37
570
11:00 12:00
35
570
12:00 13:00
28
570
13:00 14:00
35
570
14:00 15:00
32
570
15:00 16:00
33
570
16:00 17:00
22
570
17:00 18:00
18
570
18:00 19:00
15
570
19:00 20:00
22
570
20:00 21:00
10
570
21:00 22:00
4
570
22:00 23:00
5
570
23:00 00:00
TOTAL
508
Workload PAs
0.95
3
1.58
4
0.79
3
1.58
4
0.63
2
0.95
3
1.11
3
4.12
8
6.97
11
7.28
12
7.60
12
5.86
10
5.54
10
4.43
8
5.54
10
5.07
9
5.23
9
3.48
7
2.85
6
2.38
5
3.48
7
1.58
4
0.63
2
0.79
3
das chamadas atendidas em at
segundos
CALCULA
FC
4
5
4
5
3
4
4
10
14
15
15
13
13
10
13
11
11
9
8
6
9
5
3
4
60
14
VOLUME X PAS
12
50
10
40
8
30
6
20
4
10
Volume
PAs
Voltar ao MENU
www.paragon.com.br
6/3/2013
Exerccio 1
14
Clculo de PA`S
12
10
ErlangC
NS
Voltar ao MENU
0
00:00
01:00
01:00
02:00
02:00
03:00
03:00
04:00
04:00
05:00
05:00
06:00
06:00
07:00
07:00
08:00
08:00
09:00
09:00
10:00
10:00
11:00
11:00
12:00
12:00
13:00
6/3/2013
13:00
14:00
14:00
15:00
15:00
16:00
16:00
17:00
17:00
18:00
18:00
19:00
19:00
20:00
20:00
21:00
21:00
22:00
22:00
23:00
23:00
00:00
Tronco
N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Exerccio 1
Voltar ao MENU
0.01%
0.0001
0.0142
0.0868
0.235
0.452
0.728
1.05
1.42
1.83
2.26
2.72
3.21
3.71
4.24
4.78
5.34
5.91
6.5
7.09
7.7
8.32
8.05
9.58
10.2
10.9
11.5
12.2
12.9
13.6
14.2
14.9
15.6
16.3
17
17.8
18.5
19.2
19.9
20.6
21.4
22.1
22.8
23.6
24.3
25.1
25.8
0.02%
0.0002
0.0202
0.11
0.282
0.527
0.832
1.19
1.58
2.01
2.47
2.96
3.47
4.01
4.56
5.12
5.7
6.3
6.91
7.53
8.16
8.79
9.44
10.1
10.8
11.4
12.1
12.8
13.5
14.2
14.9
15.6
16.3
17
17.8
18.5
19.2
20
20.7
21.5
22.2
23
23.7
24.5
25.2
26
26.8
0.03%
0.0003
0.0248
0.127
0.315
0.577
0.9
1.27
1.69
2.13
2.61
3.12
3.65
4.19
4.76
5.34
5.94
6.55
7.17
7.8
8.44
9.1
9.76
10.4
11.1
11.8
12.5
13.2
13.9
14.6
15.3
16
16.8
17.5
18.2
19
19.7
20.5
21.2
22
22.7
23.5
24.2
25
25.8
26.6
27.3
0.05%
0.0005
0.0321
0.152
0.362
0.649
0.996
1.39
1.83
2.3
2.8
3.33
3.88
4.45
5.03
5.63
6.25
6.88
7.52
8.17
8.83
9.5
10.2
10.9
11.6
12.3
13
13.7
14.4
15.1
15.9
16.6
17.3
18.1
18.8
19.6
20.3
21.1
21.9
22.6
23.4
24.2
25
25.7
26.5
27.3
28.1
0.1%
0.001
0.0458
0.194
0.439
0.762
1.15
1.58
2.05
2.56
3.09
3.65
4.23
4.83
5.45
6.08
6.72
7.38
8.05
8.72
9.41
10.1
10.8
11.5
12.2
13
13.7
14.4
15.2
15.9
16.7
17.4
18.2
19
19.7
20.5
21.3
22.1
22.9
23.7
24.4
25.2
26
26.8
27.6
28.4
29.3
0.2%
0.002
0.0653
0.249
0.535
0.9
1.33
1.8
2.31
2.85
3.43
4.02
4.64
5.27
5.92
6.58
7.26
7.95
8.64
9.35
10.1
10.8
11.5
12.3
13
13.8
14.5
15.3
16.1
16.8
17.6
18.4
19.2
20
20.8
21.6
22.4
23.2
24
24.8
25.6
26.4
27.2
28.1
28.9
29.7
30.5
0.3%
0.003
0.0806
0.289
0.602
0.994
1.45
1.95
2.48
3.05
3.65
4.27
4.9
5.56
6.23
6.91
7.61
8.32
9.03
9.76
10.5
11.2
12
12.7
13.5
14.3
15.1
15.8
16.6
17.4
18.2
19
19.8
20.6
21.4
22.2
23.1
23.9
24.7
25.5
26.3
27.2
28
28.8
29.7
30.5
31.4
0.4%
0.004
0.0937
0.321
0.656
1.07
1.54
2.06
2.62
3.21
3.82
4.45
5.11
5.78
6.47
7.17
7.88
8.6
9.33
10.1
10.8
11.6
12.3
13.1
13.9
14.7
15.5
16.3
17.1
17.9
18.7
19.5
20.3
21.1
21.9
22.7
23.6
24.4
25.2
26.1
26.9
27.8
28.6
29.4
30.3
31.1
32
0.5%
0.005
0.105
0.349
0.701
1.13
1.62
2.16
2.73
3.33
3.96
4.61
5.28
5.96
6.66
7.38
8.1
8.83
9.58
10.3
11.1
11.9
12.6
13.4
14.2
15
15.8
16.6
17.4
18.2
19
19.9
20.7
21.5
22.3
23.2
24
24.8
25.7
26.5
27.4
28.2
29.1
29.9
30.8
31.7
32.5
0.6%
0.006
0.116
0.374
0.741
1.19
1.69
2.24
2.83
3.44
4.08
4.74
5.43
6.12
6.83
7.56
8.29
9.03
9.79
10.6
11.3
12.1
12.9
13.7
14.5
15.3
16.1
16.9
17.7
18.5
19.4
20.2
21
21.9
22.7
23.5
24.4
25.2
26.1
26.9
27.8
28.6
29.5
30.4
31.2
32.1
33
PERDAS
0.7% 0.8% 0.9%
0.007 0.0081 0.0091
0.126 0.135 0.144
0.397 0.418 0.437
0.777 0.81 0.841
1.24
1.28
1.32
1.75
1.81
1.86
2.31
2.38
2.44
2.91
2.99
3.06
3.54
3.63
3.71
4.19
4.29
4.38
4.86
4.97
5.07
5.55
5.67
5.78
6.26
6.39
6.5
6.98
7.12
7.24
7.71
7.86
7.99
8.46
8.61
8.75
9.21
9.37
9.52
9.98
10.1
10.3
10.7
10.9
11.1
11.5
11.7
11.9
12.3
12.5
12.7
13.1
13.3
13.5
13.9
14.1
14.3
14.7
14.9
15.1
15.5
15.7
15.9
16.3
16.6
16.8
17.2
17.4
17.6
18
18.2
18.4
18.8
19.1
19.3
19.6
19.9
20.1
20.5
20.7
21
21.3
21.6
21.8
22.2
22.4
22.7
23
23.3
23.5
23.8
24.1
24.4
24.7
25
25.3
25.6
25.9
26.1
26.4
26.7
27
27.3
27.6
27.9
28.1
28.5
28.7
29
29.3
29.6
29.9
30.2
30.5
30.7
31.1
31.4
31.6
31.9
32.3
32.5
32.8
33.1
33.4
33.7
34
Tronco
1%
0.0101
0.153
0.455
0.869
1.36
1.91
2.5
3.13
3.78
4.46
5.16
5.88
6.61
7.35
8.11
8.88
9.65
10.4
11.2
12
12.8
13.7
14.5
15.3
16.1
17
17.8
18.6
19.5
20.3
21.2
22
22.9
23.8
24.6
25.5
26.4
27.3
28.1
29
29.9
30.8
31.7
32.5
33.4
34.3
6/3/2013
1.2% 1.5%
2%
3%
5%
7%
10% 15% 20% 30% 40% 50%
0.012 0.0152 0.02 0.031 0.053 0.075 0.111 0.176 0.25 0.429 0.667
1
0.168 0.19 0.223 0.282 0.381 0.47 0.595 0.796
1
1.45
2
2.73
0.489 0.535 0.602 0.715 0.899 1.06 1.27
1.6
1.93 2.63 3.48 4.59
0.922 0.992 1.09 1.26 1.52 1.75 2.05
2.5
2.95 3.89 5.02
6.5
1.43
1.52
1.66 1.88 2.22
2.5
2.88 3.45 4.01 5.19
6.6
8.44
2
2.11
2.28 2.54 2.96
3.3
3.76 4.44 5.11 6.51 8.19 10.4
2.6
2.74
2.94 3.25 3.74 4.14 4.67 5.46 6.23 7.86
9.8
12.4
3.25
3.4
3.63 3.99 4.54
5
5.6
6.5
7.37 9.21 11.4 14.3
3.92
4.09
4.34 4.75 5.37 5.88 6.55 7.55 8.52 10.6
13
16.3
4.61
4.81
5.08 5.53 6.22 6.78 7.51 8.62 9.68
12
14.7 18.3
5.32
5.54
5.84 6.33 7.08 7.69 8.49 9.69 10.9 13.3 16.3 20.3
6.05
6.29
6.61 7.14 7.95 8.61 9.47 10.8
12
14.7
18
22.2
6.8
7.05
7.4
7.97 8.83 9.54 10.5 11.9 13.2 16.1 19.6 24.2
7.56
7.82
8.2
8.8
9.73 10.5 11.5
13
14.4 17.5 21.2 26.2
8.33
8.61
9.01 9.65 10.6 11.4 12.5 14.1 15.6 18.9 22.9 28.9
9.11
9.41
9.83 10.5 11.5 12.4 13.5 15.2 16.8 20.3 24.5 30.2
9.89
10.2
10.7 11.4 12.5 13.4 14.5 16.3
18
21.7 26.2 32.2
10.7
11
11.5 12.2 13.4 14.3 15.5 17.4 19.2 23.1 27.8 34.2
11.5
11.8
12.3 13.1 14.3 15.3 16.6 18.5 20.4 24.5 29.5 36.2
12.3
12.7
13.2
14
15.2 16.3 17.6 19.6 21.6 25.9 31.2 38.2
13.1
13.5
14
14.9 16.2 17.3 18.7 20.8 22.8 27.3 32.8 40.2
14
14.3
14.9 15.8 17.1 18.2 19.7 21.9 24.1 28.7 34.5 42.1
14.8
15.2
15.8 16.7 18.1 19.2 20.7
23
2.53 30.1 36.1 44.1
15.6
16
16.6 17.6
19
20.2 21.8 24.2 26.5 31.6 3.78 46.1
16.5
16.9
17.5 18.5
20
21.2 22.8 25.3 27.7
33
39.4 48.1
17.3
17.8
18.4 19.4 20.9 22.2 23.9 26.4 28.9 34.4 41.1 50.1
18.2
18.6
19.3 20.3 21.9 23.2 24.9 27.6 30.2 35.8 42.8 52.1
19
19.5
20.2 21.2 22.9 24.2
26
28.7 31.4 37.2 44.4 54.1
19.9
20.4
21
22.1 23.8 25.2 27.1 29.9 32.6 38.6 46.1 56.1
20.7
21.2
21.9 23.1 24.8 26.2 28.1
31
33.8
40
47.7 58.1
21.6
22.1
22.8
24
25.8 27.2 29.2 32.1 35.1 41.5 49.4 60.1
22.5
23
23.7 24.9 26.7 28.2 30.2 33.3 36.3 42.9 51.1 62.1
23.3
23.9
24.6 25.8 27.7 29.3 31.3 34.4 37.5 44.3 52.7 64.1
24.2
24.8
25.5 26.8 28.7 30.3 32.4 35.6 38.8 45.7 54.4 66.1
25.1
25.6
26.4 27.7 29.7 31.3 33.4 36.7
40
47.1
56
68.1
26
26.5
27.3 28.6 30.7 32.3 34.5 37.9 41.2 48.6 57.7 70.1
26.8
27.4
28.3 29.6 31.6 33.3 35.6
39
42.4
50
59.4 72.1
27.7
28.3
29.2 30.5 32.6 34.4 36.6 40.2 43.7 51.4
61
74.1
28.6
29.2
30.1 31.5 33.6 35.4 37.7 41.3 44.9 52.8 62.7 76.1
29.5
30.1
31
32.4 34.6 36.4 38.8 42.5 46.1 54.2 64.4 78.1
30.4
31
31.9 33.4 35.6 37.4 39.9 43.6 47.4 55.7
66
80.1
31.3
31.9
32.8 34.3 36.6 38.4 40.9 44.8 48.6 57.1 67.7 82.1
32.2
32.8
33.8 35.3 37.6 39.5
42
45.9 49.9 58.5 69.3 84.1
33.1
33.7
34.7 36.2 38.6 40.5 43.1 47.1 51.1 59.9
71
86.1
34
34.6
35.6 37.2 39.6 41.5 44.2 48.2 52.3 61.3 72.7 88.1
34.9
35.6
36.5 38.1 40.5 42.6 45.2 49.4 43.6 62.8 74.3 90.1
N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
Tronco
N
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
Exerccio 1
Voltar ao MENU
0.01% 0.02% 0.03% 0.05%

26.6
27.5
28.1
28.9
27.3
28.3
28.9
29.7
28.1
29.1
29.7
30.5
28.9
29.9
30.5
31.3
29.6
30.6
31.3
32.1
30.4
31.4
32
32.9
31.2
32.2
32.8
33.7
31.9
33
33.6
34.5
32.7
33.8
34.4
35.3
33.5
34.6
35.2
36.1
34.3
35.4
36
36.9
35.1
36.2
36.8
37.8
35.8
37
37.6
38.6
36.6
37.8
38.5
39.4
37.4
38.6
39.3
40.2
38.2
39.4
40.1
41
39
40.2
40.9
41.9
39.8
41
41.7
42.7
40.6
41.8
42.5
43.5
41.4
42.6
43.3
44.4
42.2
43.4
44.2
45.2
43
44.2
45
46
43.8
45
45.8
46.8
44.6
45.8
46.6
47.7
45.4
46.7
47.5
48.5
46.2
47.5
48.3
49.4
47
48.3
49.1
50.2
47.6
49.1
49.9
51
48.6
49.9
50.8
51.9
49.4
50.8
51.6
52.7
50.2
51.6
52.4
53.6
51.1
52.4
53.3
54.4
51.9
53.2
54.1
55.3
52.7
54.1
54.9
56.1
53.5
54.9
55.8
56.9
54.3
55.7
56.6
57.8
55.1
56.6
57.5
58.6
56
57.4
58.3
59.5
56.8
58.2
59.1
60.4
57.6
59.1
60
61.2
58.4
59.9
60.8
62.1
59.3
60.8
61.7
62.9
60.1
61.6
62.5
63.8
60.9
62.4
63.4
64.6
61.8
63.3
64.2
65.5
62.6
64.1
65.1
66.3
0.1%
30.1
30.9
31.7
32.5
33.3
34.2
35
35.8
36.6
37.5
38.5
39.1
40
40.8
41.6
42.5
43.3
44.2
45
45.8
46.7
47.5
48.4
49.2
50.1
50.9
51.8
52.7
53.5
54.4
55.2
56.1
56.9
57.8
58.7
59.5
60.4
61.3
62.1
63
63.9
64.7
65.6
66.5
67.4
68.2
0.2%
31.4
32.2
33
33.9
34.7
35.6
36.4
37.2
38.1
38.9
39.8
40.6
41.5
42.4
43.2
44.1
44.9
45.8
46.6
47.5
48.4
49.2
50.1
51
51.8
52.7
53.6
54.5
55.3
56.2
57.1
58
58.8
59.7
60.6
61.5
62.4
63.2
64.1
65
65.9
66.8
67.7
68.6
69.4
70.3
0.3%
32.2
33.1
33.9
34.8
35.6
36.5
37.3
38.2
39
39.9
40.8
41.6
42.5
43.4
44.2
45.1
46
46.8
47.7
48.6
49.5
50.3
51.2
52.1
53
53.9
54.7
55.6
56.5
57.4
58.3
59.2
60.1
61
61.8
62.7
63.6
64.5
65.4
66.3
67.2
68.1
69
69.9
70.8
71.7
0.4%
32.9
33.7
34.6
35.4
36.3
37.2
38
38.9
39.2
40.6
41.5
42.4
43.3
44.1
45
45.9
46.8
47.6
48.5
49.4
50.3
51.2
52.1
53
53.8
54.7
55.6
56.5
57.4
58.3
59.2
60.1
61
61.9
62.8
63.7
64.6
65.5
66.4
67.3
68.2
69.1
70
70.9
71.8
72.7
0.5%
33.4
34.2
35.1
36
36.9
37.7
38.6
39.5
40.4
41.2
42.1
43
43.9
44.8
45.6
46.5
47.4
48.3
49.2
50.1
51
51.9
52.8
53.7
54.6
55.5
56.4
57.3
58.2
59.1
60
60.9
61.8
62.7
63.6
64.5
65.4
66.3
67.2
68.1
69
69.9
70.8
71.8
72.7
73.6
0.6%
33.8
34.7
35.6
36.5
37.3
38.2
39.1
40
40.9
41.7
42.6
43.5
44.4
45.3
46.2
47.1
48
48.9
49.8
50.7
51.6
52.5
53.4
54.3
55.2
56.1
57
57.9
58.8
59.7
60.6
61.5
62.4
63.3
64.2
65.2
66.1
67
67.9
68.8
69.7
70.6
71.6
72.5
73.4
74.3
0.7%
34.2
35.1
36
36.9
37.8
38.6
39.5
40.4
41.3
42.2
43.1
44
44.9
45.8
46.7
47.6
48.5
49.4
50.3
51.2
52.1
53
53.9
54.8
55.7
56.6
57.5
58.4
59.3
60.3
61.2
62.1
63
63.9
64.8
65.7
66.7
67.6
68.5
69.4
70.3
71.3
72.2
73.1
74
75
PERDAS
0.8% 0.9%
34.6
34.9
35.5
35.8
36.4
36.7
37.2
37.6
38.1
38.5
39
39.4
39.9
40.3
40.8
41.2
41.7
42.1
42.6
43
43.5
43.9
44.4
44.8
45.3
45.7
46.2
46.6
47.1
47.5
48
48.4
48.9
49.3
49.8
50.2
50.7
51.1
51.6
52
52.5
53
53.4
53.9
54.4
54.8
55.3
55.7
56.2
56.6
57.1
57.5
58
58.5
58.9
59.4
59.8
60.3
60.8
61.2
61.7
62.1
62.6
63.1
63.5
64
64.4
64.9
65.4
65.8
66.3
66.8
67.2
67.7
68.1
68.6
69.1
69.6
70
70.5
70.9
71.4
71.8
72.3
72.8
73.3
73.7
74.2
74.6
75.1
75.5
76.1
6/3/2013
Tronco
1%
35.2
36.1
37
37.9
38.8
39.7
40.6
41.5
42.4
43.3
44.2
45.1
46
46.9
47.9
48.8
49.7
50.6
51.5
52.4
53.4
54.3
55.2
56.1
57
58
58.9
59.8
60.7
61.7
62.6
63.5
64.4
65.4
66.3
67.2
68.2
69.1
70
70.9
71.9
72.8
73.7
74.7
75.6
76.6
1.2%
35.8
36.7
37.6
38.5
39.4
40.3
41.2
42.1
43
43.9
44.8
45.8
46.7
47.6
48.5
49.4
50.4
51.3
52.2
53.1
54.1
55
55.9
56.8
57.8
58.7
59.6
60.6
61.5
62.4
63.4
64.3
65.2
66.2
67.1
68
69
69.9
70.9
71.8
72.7
73.7
74.6
75.6
76.5
77.4
1.5%
36.5
37.4
38.3
39.2
40.1
41
42
42.9
43.8
44.7
45.7
46.6
47.5
48.4
49.4
50.3
51.2
52.2
53.1
54
55
55.9
56.9
57.8
58.7
59.7
60.6
61.6
62.5
63.4
64.4
65.3
66.3
67.2
68.2
69.1
70.1
71
71.9
72.9
73.8
74.8
75.7
76.7
77.6
78.6
2%
37.5
38.4
39.3
40.3
41.2
42.1
43.1
44
44.9
45.9
46.8
47.8
48.7
49.6
50.6
51.5
52.5
53.4
54.4
55.3
56.3
57.2
58.2
59.1
60.1
61
62
62.9
63.9
64.9
65.8
66.8
67.7
68.7
69.6
70.6
71.6
72.5
73.5
74.5
75.4
76.4
77.3
78.3
79.3
80.2
3%
39.1
40
41
41.9
42.9
43.9
44.8
45.8
46.7
47.7
48.7
49.6
50.6
51.6
52.5
53.5
54.5
55.4
56.4
57.4
58.4
59.3
60.3
61.3
62.3
63.2
64.2
65.2
66.2
67.2
68.1
69.1
70.1
71.1
72.1
73
74
75
76
77
78
78.9
79.9
80.9
81.9
82.9
5%
41.5
42.5
43.5
44.5
45.5
46.5
47.5
48.5
49.5
50.5
51.5
52.6
53.6
54.6
55.6
56.6
57.6
58.6
59.6
60.6
61.6
62.6
63.7
64.7
65.7
66.7
67.7
68.7
69.7
70.8
71.8
72.8
73.8
74.8
75.8
76.9
77.9
78.9
79.9
80.9
82
83
84
85
86
87.1
7%
43.6
44.6
45.7
46.7
47.7
48.8
49.8
50.8
51.9
52.9
53.9
55
56
57.1
58.1
59.1
60.2
61.2
62.3
63.3
64.4
65.4
66.4
67.5
68.5
69.6
70.6
71.7
72.7
73.8
74.8
75.9
76.9
78
79
80.1
81.1
82.2
83.2
84.3
85.3
86.4
87.4
88.5
89.5
90.6
10% 15% 20% 30%

46.3 50.6 54.8 64.2
47.4 51.7
56
65.6
48.5 52.9 57.3
67
49.6
54
58.5 68.5
50.6 55.2 59.7 69.9
51.7 56.3
61
71.3
52.8 57.5 62.2 72.7
53.9 58.7 63.5 74.2
55
59.8 64.7 75.6
56.1
61
65.9
77
57.1 62.1 67.2 78.4
58.2 63.3 68.4 79.8
59.3 64.5 69.7 81.3
60.4 65.6 70.9 82.7
61.5 66.8 72.1 84.1
62.6
68
73.4 85.5
63.7 69.1 74.6
87
64.8 70.3 75.9 88.4
65.8 71.4 77.1 89.8
66.9 72.6 78.3 91.2
68
73.8 79.6 92.7
69.1 74.9 80.8 94.1
70.2 76.1 82.1 95.5
71.3 77.3 83.3 96.9
72.4 78.4 84.5 98.4
73.5 79.6 85.8 99.8
74.6 80.8
87 101.2
75.6 81.9 88.3 102.7
76.7 83.1 89.5 104.1
77.8 84.2 90.8 105.5
78.9 85.4
2
106.9
80
86.6 93.3 108.4
81.1 87.7 94.5 109.8
82.2 88.9 95.7 111.2
83.3 90.1
97 112.6
84.4 91.2 98.2 114.1
85.5 92.4 99.5 115.5
86.6 93.6 100.7 116.9
87.7 94.7 102 118.2
88.8 95.9 103.2 119.8
89.9 97.1 104.5 121.2
91
98.2 105.7 122.6
92.1 99.4 106.9 124
93.1 100.6 108.2 125.5
94.2 101.7 109.4 126.9
95.3 102.9 110.7 128.3
40%
76
77.7
79.3
81
82.7
84.3
86
87.6
89.3
91
92.6
94.3
96
97.6
99.3
101
102.6
104.3
106
107.6
109.3
111
112.6
114.3
115.9
117.6
119.3
120.9
122.6
124.3
125.9
127.6
129.3
130.9
132.6
134.3
135.9
137.6
139.3
140.9
142.6
144.3
145.9
147.6
149.3
150.9
50%
92.1
94.1
96.1
98.1
100.1
102.1
104.1
106.1
108.1
110.1
112.1
114.1
116.1
118.1
120.1
122.1
124.1
126.1
128.1
130.1
132.1
134.1
136.1
138.1
140.1
142.1
114.1
146.1
148
150
152
154
156
158
160
162
164
166
168
170
172
174
176
178
180
182
N
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
Tronco
N
93
94
95
96
97
98
99
100
102
104
106
108
110
112
114
116
118
120
122
124
126
128
130
132
134
136
138
140
142
144
146
148
150
152
154
156
158
160
162
164
166
168
170
172
174
176
Exerccio 1
Voltar ao MENU
0.01% 0.02% 0.03% 0.05%

63.4
65
65.9
67.2
64.2
65.8
66.8
68.1
65.1
66.6
67.6
68.9
65.9
67.5
68.5
69.8
66.8
68.3
69.3
70.7
67.6
69.2
70.2
71.5
68.4
70
71
72.4
69.3
70.9
71.9
73.2
70.9
72.6
73.6
75
72.6
74.3
75.3
76.7
74.3
76
77.1
75.5
76
77.7
78.8
80.2
77.7
79.4
80.5
81.9
79.4
81.1
82.2
83.7
81.1
82.9
84
85.4
82.8
84.6
85.7
8761
84.5
86.3
87.4
89
86.2
88
89.2
90.7
87.9
89.8
90.9
92.5
89.6
91.5
92.7
94.2
91.3
93.2
94.4
96
93.1
95
96.2
97.8
94.8
96.7
97.9
99.5
96.5
98.5
99.7 101.3
98.2 100.2 101.4 103.1
100
101.9 103.2 104.9
101.7 103.7
105
106.6
103.4 105.4 106.7 108.4
105.1 107.2 108.5 110.2
106.9
109
110.2
112
108.6 110.7
112
113.8
110.4 112.5 113.8 115.5
112.1 114.2 115.6 117.3
113.8
116
117.3 119.1
115.6 117.8 119.1 120.9
117.3 119.5 120.9 122.7
119.1 121.3 122.7 124.5
120.8 123.1 124.4 126.3
122.6 124.8 126.2 128.1
124.3 126.6
128
129.9
126.1 128.4 129.8 131.7
127.9 130.2 131.6 133.5
129.6 131.9 133.4 135.3
131.4 133.7 135.2 137.1
133.1 135.5 136.9 138.9
134.9 137.3 138.7 140.7
0.1%
69.1
70
70.9
71.7
72.6
73.5
74.4
75.2
77
78.8
80.5
82.3
84.1
85.8
87.6
89.4
91.2
93
94.7
96.5
98.3
100.1
101.9
103.7
105.5
107.3
109.1
110.9
112.7
114.5
116.3
118.1
119.9
121.8
123.6
125.4
127.2
129
130.8
132.7
134.5
136.3
138.1
139.9
141.8
143.6
0.2%
71.2
72.1
73
73.9
74.8
75.7
76.6
77.5
79.3
81.1
82.8
84.6
86.4
88.3
90.1
91.9
93.7
95.5
97.3
99.1
100.9
102.7
104.6
106.4
108.2
110
111.9
113.7
115.5
117.4
119.2
121
122.9
124.7
126.5
128.4
130.2
132.1
133.9
135.8
137.6
139.4
141.3
143.1
145
146.9
0.3%
72.6
73.5
74.4
75.3
76.2
77.1
78
78.9
80.7
82.5
84.3
86.2
88
89.8
91.6
93.5
95.3
97.1
98.9
100.8
102.6
104.5
106.3
108.1
110
111.8
113.7
115.5
117.4
119.2
121.1
122.9
124.8
126.6
128.5
130.3
132.2
134
135.9
137.8
139.5
141.5
143.4
145.2
147.1
149
0.4%
73.6
74.5
75.5
76.4
77.3
78.2
79.1
80
81.8
83.7
85.5
87.3
89.2
91
92.8
94.7
95.5
98.4
100.2
102.1
103.9
105.8
107.6
109.5
111.3
113.2
115
116.9
118.7
120.6
122.5
124.3
126.2
128.1
129.9
131.8
133.7
135.6
137.4
139.3
141.2
143.1
144.9
146.8
148.7
150.6
0.5%
74.5
75.4
76.3
77.2
78.2
79.1
80
80.9
82.7
84.6
86.4
88.3
90.1
92
93.8
95.7
97.5
99.4
101.2
103.1
105
106.8
108.7
110.5
112.4
114.3
116.2
117
119.9
121.8
123.6
125.5
127.4
129.3
131.2
133
134.9
136.8
138.7
140.6
142.5
144.3
146.2
148.1
150
151.9
0.6%
75.2
76.2
77.1
78
78.9
79.8
80.8
81.7
83.5
85.4
87.2
89.1
90.9
92.8
94.7
96.5
98.4
100.3
102.1
104
105.9
107.7
109.6
111.5
113.4
155.2
117.1
119
120.9
122.8
124.6
126.5
128.4
130.3
132.2
134.1
136
137.9
139.8
141.7
143.5
145.4
147.3
149.2
151.1
153
0.7%
75.9
76.8
77.7
78.7
79.6
80.5
81.4
82.4
84.2
86.1
87.9
89.8
91.7
93.5
95.4
97.3
99.1
101
102.9
104.8
106.7
108.5
110.4
112.3
114.2
116.1
118
119.9
121.8
123.6
125.5
127.4
129.3
131.2
133.1
135
136.9
138.8
140.7
142.6
144.5
146.4
148.3
150.2
152.1
154
PERDAS
0.8% 0.9%
76.5
77
77.4
77.9
78.3
78.9
79.3
79.8
80.2
80.7
81.1
81.7
82
82.6
83
83.5
84.8
85.4
86.7
87.3
88.6
89.2
90.5
91.1
92.3
92.9
94.2
94.8
96.1
96.7
98
98.6
99.9 100.5
101.7 102.4
103.6 104.3
105.5 106.2
107.4 108.1
109.3 109.9
111.2 111.8
113.1 113.7
115
115.6
116.8 117.5
118.7 119.4
120.6 121.4
122.5 123.3
124.4 125.2
126.3 127.1
128.2
129
130.1 130.9
132
132.8
133.9 134.7
135.9 136.6
137.8 138.5
139.7 140.4
141.6 142.4
143.5 144.3
145.4 146.2
147.9 148.1
149.2
150
151.1 151.9
153
153.9
155
155.8
6/3/2013
Tronco
1%
77.5
78.4
79.4
80.3
81.2
82.2
83.1
84.1
85.9
87.8
89.7
91.6
93.5
95.4
97.3
99.2
101.1
103
104.9
106.8
108.7
110.6
112.5
114.4
116.3
118.2
120.1
122
123.9
125.8
127.7
129.7
131.6
133.5
135.4
137.3
139.2
141.2
143.1
145
146.9
148.9
150.8
152.7
154.6
156.6
1.2%
78.4
79.3
80.3
81.2
82.2
83.1
84.1
85
86.9
88.8
90.7
92.6
94.5
96.4
98.3
100.2
102.1
104
105.9
107.9
109.8
111.7
113.6
115.5
117.4
119.4
121.3
123.2
125.1
127
129
130.9
132.8
134.8
136.7
138.6
140.5
142.5
144.4
146.3
148.3
150.2
152.1
154.1
156
158
1.5%
79.6
80.5
81.5
82.4
83.4
84.3
85.3
86.2
88.1
90.1
92
93.9
95.8
97.7
99.7
101.6
103.5
105.4
107.4
109.3
111.2
113.2
115.1
117
119
120.9
122.8
124.8
126.7
128.6
130.6
132.5
134.5
136.4
138.4
140.3
142.3
144.2
146.1
148.1
150
152
153.9
155.9
157.8
159.8
2%
81.2
82.2
83.1
84.1
85.1
86
87
88
89.9
91.9
93.8
95.7
97.7
99.6
101.6
103.5
105.5
107.4
109.4
111.3
113.3
115.2
117.2
119.1
121.1
123.1
125
127
128.9
130.9
132.9
134.8
136.8
138.8
140.7
142.7
144.7
146.6
148.6
150.6
152.6
154.5
156.5
158.5
160.4
162.4
3%
83.9
84.9
85.8
86.8
87.8
88.8
89.8
90.8
92.8
94.8
96.7
98.7
100.7
102.7
104.7
106.7
108.7
110.7
112.6
114.6
116.6
118.6
120.6
122.6
124.6
126.6
128.6
130.6
132.6
134.6
136.6
138.6
140.6
142.6
144.6
146.6
148.6
150.6
152.7
154.7
156.7
158.7
160.7
162.7
164.7
166.7
5%
88.1
89.1
90.1
91.1
92.2
93.2
94.2
95.2
97.3
99.3
101.4
103.4
105.5
107.5
109.6
117.7
113.7
115.8
117.8
119.9
121.9
124
126.1
128.1
130.2
132.3
134.3
136.4
138.4
140.5
142.6
144.6
146.7
148.8
150.8
152.9
155
157
159.1
161.2
163.3
165.3
167.4
169.5
171.5
173.6
7%
91.6
92.7
93.7
94.8
95.8
96.9
97.9
99
101.1
103.2
105.3
107.4
109.5
111.7
113.8
115.9
118
120.1
122.2
124.4
126.5
128.6
130.7
132.8
134.9
137.1
139.2
141.3
143.4
145.6
147.7
149.8
151.9
154
156.2
158.3
160.4
162.5
164.7
166.8
168.9
171
173.2
175.3
177.4
179.6
10%
96.4
97.5
98.6
99.7
100.8
101.9
103
104.1
106.3
108.5
110.7
112.9
115.1
117.3
119.5
121.7
123.9
126.1
128.3
130.5
132.7
134.9
137.1
139.3
141.5
143.7
145.9
148.1
150.3
152.5
154.7
156.9
159.1
161.3
163.5
165.7
167.9
170.2
172.4
174.6
176.8
179
181.2
183.4
185.6
187.8
15%
104.1
105.3
106.4
107.6
108.8
109.9
111.1
112.3
114.6
116.9
119.3
121.6
124
126.3
128.6
131
133.3
135.7
138
140.3
142.7
145
147.4
149.7
152
154.4
156.7
159.1
161.4
163.8
166.1
168.5
170.8
173.1
175.5
177.8
180.2
182.5
184.9
187.2
189.6
191.9
194.2
196.6
198.9
201.3
20%
111.9
113.2
114.4
115.7
116.9
118.2
119.4
120.6
123.1
125.6
128.1
130.6
133.1
135.6
138.1
140.6
143.1
145.6
148.1
150.6
153
155.5
158
160.5
163
165.5
168
170.5
173
175.5
178
180.5
183
185.5
188
190.5
193
195.5
198
200.4
202.9
205.4
207.9
210.4
212.9
215.4
30%
129.7
131.2
132.6
134
135.5
136.9
138.3
139.7
142.6
145.4
148.5
151.1
154
156.9
159.7
162.6
165.4
168.3
171.1
174
176.8
179.7
182.5
185.4
188.3
191.1
194
196.8
199.7
202.5
205.4
208.2
211.1
214
216.8
219.7
222.5
225.4
228.2
231.1
233.9
236.8
239.7
242.5
245.4
248.2
40% 50%
152.6 184
154.3 186
155.9 188
157.6 190
159.3 192
160.9 194
162.6 196
164.3 198
167.6 202
170.9 206
174.2 210
177.9 214.6
180.9 218
184.2 222
187.6 226
190.9 230
194.2 234
197.6 238
200.9 241
204.2 246
207.6 250
210.9 254
214.2 258
217.6 262
220.9 266
224.2 270
227.6 274
230.9 278
234.2 282
237.6 286
240.9 290
244.2 294
247.6 298
250.9 302
254.2 306
257.6 310
260.9 314
264.2 318
267.6 322
270.9 326
274.2 330
277.6 334
280.9 338
284.2 342
287.6 346
290.9 350
N
93
94
95
96
97
98
99
100
102
104
106
108
110
112
114
116
118
120
122
124
126
128
130
132
134
136
138
140
142
144
146
148
150
152
154
156
158
160
162
164
166
168
170
172
174
176
Tronco
N
178
180
182
184
186
188
190
192
194
196
198
200
202
204
206
208
210
212
214
216
218
220
222
224
226
228
230
232
234
236
238
240
242
244
246
248
250
Exerccio 1
Voltar ao MENU
0.01% 0.02% 0.03% 0.05%

136.7
139
140.5 142.5
138.4 140.8 142.3 144.3
140.2 142.6 144.1 146.1
142
144.4 145.9 147.9
143.7 146.2 147.7 149.8
145.5
148
149.5 151.6
147.3 149.8 151.3 153.4
149.1 151.6 153.1 155.2
150.8 153.4 154.9
157
152.6 155.2 156.7 158.8
154.4 156.9 158.5 160.7
156.2 158.7 160.3 162.5
158
160.5 162.1 164.3
159.7 162.3
164
166.1
161.5 164.1 165.8 167.9
163.3 165.3 167.6 169.8
165.1 167.7 169.4 171.6
166.9 169.5 171.2 173.4
168.7 171.3
173
175.2
170.5 173.2 174.8 177.1
172.5
175
176.6 178.9
174
176.8 178.5 180.7
175.8 178.6 180.3 182.6
177.6 180.4 182.1 184.4
179.4 182.2 183.9 186.2
181.2
184
185.7 188.1
183
185.3 187.6 189.9
184.8 182.6 189.4 191.7
186.6 189.4 191.2 193.6
188.4 191.3
193
195.4
190.2 193.1 194.9 197.2
192
194.9 196.7 199.1
193.8 196.7 198.5 200.9
195.6 198.5 200.3 202.8
197.4 200.3 202.2 204.6
199.2 202.2
204
206.4
201
204
205.8 208.3
0.1%
145.4
147.3
149.1
150.9
152.8
154.6
156.4
158.3
160.1
161.9
163.8
165.6
167.5
169.3
171.2
173
174.8
176.7
178.5
180.4
182.2
184.1
185.9
187.8
189.6
191.5
193.3
195.2
197.1
198.9
200.8
202.6
204.5
206.3
208.2
210.1
211.9
0.2%
148.7
150.6
152.4
154.3
156.1
158
159.8
161.7
163.6
165.4
167.3
169.2
171
172.9
174.8
176.6
178.5
180.4
182.2
184.1
186.2
187.8
189.7
191.6
193.5
195.3
197.2
199.1
201
202.8
204.7
206.6
208.5
210.4
212.2
214.1
216
0.3%
150.8
152.7
154.6
156.4
158.3
160.2
162.1
163.9
165.8
167.7
169.6
171.4
173.3
175.2
177.1
179
180.9
182.7
184.6
186.5
188.4
190.3
192.2
194.1
195.9
197.8
199.7
201.6
203.5
205.4
207.3
209.2
211.1
213
214.9
216.8
218.9
0.4%
152.4
154.3
156.2
158.1
162.5
164.4
166.4
165.6
167.5
169.4
171.3
173.2
175.1
177
178.9
180.8
182.7
184.6
186.5
188.4
190.2
192.1
194
195.9
197.8
199.7
201.6
203.5
205.4
207.4
209.3
211.2
213.1
215
216.9
218.8
220.7
0.5%
153.8
155.7
157.6
159.5
161.4
163.3
165.2
167
168.9
170.8
172.7
174.6
176.5
178.4
180.4
182.3
184.2
186.1
188
189.9
191.8
193.7
195.6
197.5
199.4
201.3
203.2
205.1
207.1
209
210.9
212.8
214.7
216.6
218.5
220.4
222.4
0.6%
154.9
156.8
158.7
160.6
162.5
164.4
166.4
168.3
170.2
172.1
174
175.9
177.8
179.7
181.6
183.5
185.4
187.4
189.3
191.2
193.1
195
196.9
198.8
200.8
202.7
204.6
206.5
208.4
210.4
212.3
214.2
216.1
218
220
221.9
223.8
0.7%
156
157.9
159.8
161.7
163.6
165.5
167.4
169.3
171.2
173.2
175.1
177
178.9
180.8
182.7
184.7
186.6
185.5
190.4
192.3
194.3
196.2
198.1
200
202
203.9
205.8
207.7
209.7
211.6
213.5
215.4
217.4
219.3
221.2
223.2
225.1
PERDAS
0.8% 0.9%
156.9 157.7
158.8 159.6
160.7 161.6
162.6 163.5
164.5 165.4
166.5 167.3
168.4 169.3
170.3 171.2
172.2 173.1
174.1
175
176.1
177
178
178.9
179.9 180.8
181.8 182.8
183.8 184.7
185.7 186.6
187.6 188.6
189.5 190.5
191.5 192.4
193.4 194.4
195.3 196.3
197.2 198.2
199.2 200.2
201.1 202.1
203
204
205
206
206.9 207.9
208.8 209.8
210.8 211.8
212.7 213.7
214.6 215.7
216.6 217.6
218.5 219.5
220.4 221.5
222.4 223.4
224.3 225.4
226.2 227.3
6/3/2013
Tronco
1%
158.5
160.4
162.3
164.3
166.2
168.1
170.1
172
173.9
175.9
177.8
179.7
181.7
183.6
185.5
187.5
189.4
191.4
193.3
195.2
197.2
199.1
201.1
203
204.9
206.9
208.8
210.8
212.7
214.7
216.6
218.6
220.5
222.5
224.4
226.3
228.3
1.2%
159.9
161.8
163.8
165.7
167.7
169.6
171.5
173.5
175.4
177.4
179.3
181.3
183.2
185.2
187.1
189.1
191
193
194.9
196.9
198.8
200.8
202.7
204.7
206.6
208.6
210.5
212.5
214.4
216.4
218.3
220.3
222.3
224.2
226.2
228.1
230.1
1.5%
161.8
163.7
165.7
167.6
169.6
171.5
173.5
175.4
177.4
179.4
181.3
183.3
185.2
187.2
189.2
191.1
193.1
195.1
197
199
201
202.9
204.9
206.8
208.8
210.8
212.8
214.7
216.7
218.7
220.6
222.6
224.6
226.5
228.5
230.5
232.5
2%
164.4
166.4
168.3
170.3
172.3
174.3
176.3
178.2
180.2
182.2
184.2
186.2
188.1
190.1
192.1
194.1
196.1
198.1
200
202
204
206
208
210
212
213.9
215.9
217.9
219.9
221.9
223.9
225.9
227.9
229.9
231.8
233.8
235.8
3%
168.7
170.7
172.8
174.8
176.8
178.8
180.8
182.8
184.8
186.9
188.9
190.9
192.9
194.9
196.9
199
201
203
205
207
209.1
211.1
213.1
215.1
217.2
219.2
221.2
223.2
225.2
227.2
229.3
231.3
233.3
235.3
237.4
239.4
241.4
5%
175.7
177.8
179.8
181.9
184
186.1
188.1
190.2
192.3
194.4
196.4
198.5
200.6
202.7
204.7
206.8
208.9
211
213
215.1
217.2
219.3
221.4
223.4
225.5
227.6
229.7
231.8
233.8
235.9
238
240.1
242.2
244.3
246.3
248.4
250.5
7%
181.7
183.8
185.9
188.1
190.2
192.3
194.5
196.6
198.7
200.8
203
205.1
207.2
209.4
211.5
213.6
215.3
217.9
220
222.2
224.3
226.4
228.6
230.7
232.8
235
237.1
239.2
241.4
243.5
245.6
247.8
249.9
252
254.2
256.3
258.4
10%
190
192.2
194.4
196.6
198.9
201.1
203.3
205.5
207.7
209.9
212.1
214.3
216.5
218.7
221
223.2
225.4
227.6
229.8
232
234.2
236.4
238.6
240.9
243.1
245.3
247.5
249.7
251.9
254.1
256.3
258.6
260.8
263
265.2
267.4
269.6
15%
203.6
206
208.3
210.7
213
215.4
217.7
220.1
222.4
224.8
227.1
229.4
231.8
234.1
236.5
238.8
241.2
243.5
245.9
248.2
250.6
252.9
255.3
257.6
260
262.3
264.7
267
269.4
271.7
274.1
276.4
278.8
281.1
283.4
285.8
288.1
20%
219.9
220.4
222.9
225.4
227.9
230.4
232.9
235.4
27.9
240.4
242.9
245.4
247.9
250.4
252.9
255.4
257.9
260.4
262.9
265.4
267.9
270.4
272.9
275.4
277.8
280.3
282.8
285.3
287.8
290.3
292.8
295.3
297.8
300.3
302.8
305.3
307.8
30%
251.1
253.9
256.8
259.6
262.5
265.4
268.2
271.1
273.9
276.8
279.6
282.5
285.4
288.2
291.1
293.9
296.8
299.6
302.5
305.3
308.2
311.1
313.9
316.8
319.6
322.5
325.3
328.2
331.1
333.9
336.8
339.6
342.5
345.3
348.2
351
353.9
40% 50%
294.2 354
297.5 358
330.9 362
304.2 366
307.5 370
310.9 374
314.2 378
317.5 382
320.9 386
324.2 390
327.5 394
330.9 398
334.2 402
337.5 406
340.9 410
344.2 414
347.5 418
350.9 422
354.2 426
357.5 430
360.9 434
364.2 438
367.5 442
370.9 446
374.2 450
377.5 454
380.9 458
384.2 462
387.5 466
390.9 470
394.2 474
397.5 478
400.9 482
404.2 486
407.5 490
410.9 494
414.2 498
N
178
180
182
184
186
188
190
192
194
196
198
200
202
204
206
208
210
212
214
216
218
220
222
224
226
228
230
232
234
236
238
240
242
244
246
248
250
Agente
N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Exerccio 1
Voltar ao MENU
1%
0.01
0.15
0.43
0.81
1.26
1.76
2.30
2.87
3.46
4.08
4.71
5.36
6.03
6.71
7.39
8.09
8.80
9.52
10.24
10.97
11.71
12.45
13.21
13.96
14.72
15.49
16.25
17.03
17.81
18.59
19.37
20.16
20.95
2%
0.02
0.21
0.56
0.99
1.50
2.05
2.63
3.25
3.88
4.54
5.21
5.90
6.60
7.31
8.04
8.77
9.51
10.25
11.01
11.77
12.53
13.30
14.08
14.86
15.65
16.44
17.23
18.03
18.83
19.64
20.45
21.26
22.07
3%
0.03
0.26
0.65
1.12
1.66
2.25
2.86
3.50
4.17
4.85
5.55
6.26
6.98
7.71
8.46
9.21
9.97
10.73
11.50
12.28
13.07
13.85
14.65
15.45
16.25
17.05
17.86
18.68
19.49
20.31
21.14
21.96
22.79
4%
0.04
0.30
0.72
1.23
1.79
2.40
3.04
3.70
4.39
5.09
5.80
6.53
7.27
8.02
8.78
9.54
10.32
11.10
11.88
12.68
13.47
14.27
15.08
15.89
16.71
17.52
18.34
19.17
20.00
20.83
21.66
22.50
23.33
5%
0.05
0.34
0.79
1.32
1.91
2.53
3.19
3.87
4.57
5.29
6.02
6.76
7.51
8.27
9.04
9.82
10.61
11.40
12.20
13.00
13.81
14.62
15.43
16.25
17.08
17.91
18.74
19.57
20.41
21.25
22.09
22.93
23.78
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
0.06
0.07
0.08
0.09
0.38
0.41
0.44
0.47
0.85
0.90
0.95
1.00
1.40
1.47
1.54
1.60
2.00
2.09
2.17
2.24
2.65
2.75
2.84
2.93
3.32
3.43
3.54
3.64
4.01
4.14
4.26
4.36
4.73
4.87
4.99
5.11
5.46
5.61
5.75
5.87
6.20
6.36
6.51
6.64
6.95
7.13
7.28
7.42
7.72
7.90
8.06
8.21
8.49
8.68
8.86
9.01
9.27
9.47
9.65
9.82
10.06
10.27
10.46
10.63
10.85
11.07
11.27
11.45
11.66
11.88
12.09
12.27
12.46
12.70
12.91
13.10
13.27
13.52
13.74
13.93
14.09
14.34
14.57
14.77
14.91
15.17
15.40
15.61
15.74
16.00
16.24
16.46
16.56
16.84
17.08
17.30
17.40
17.68
17.93
18.16
18.23
18.52
18.78
19.01
19.07
19.36
19.63
19.86
19.91
20.21
20.48
20.72
20.76
21.06
21.34
21.59
21.60
21.92
22.20
22.45
22.45
22.77
23.06
23.32
23.31
23.63
23.92
24.18
24.16
24.49
24.79
25.06
6/3/2013
Agente
10%
0.10
0.50
1.04
1.65
2.31
3.01
3.73
4.46
5.22
5.99
6.77
7.55
8.35
9.16
9.97
10.79
11.61
12.44
13.28
14.12
14.96
15.81
16.66
17.51
18.36
19.22
20.08
20.95
21.82
22.68
23.55
24.43
25.30
15%
0.15
0.63
1.23
1.90
2.61
3.34
4.10
4.88
5.67
6.47
7.28
8.10
8.93
9.76
10.60
11.44
12.29
13.15
14.01
14.87
15.73
16.60
17.47
18.35
19.22
20.10
20.98
21.87
22.75
23.64
24.53
25.42
26.32
20%
0.20
0.74
1.39
2.10
2.85
3.62
4.41
5.21
6.03
6.85
7.69
8.53
9.38
10.23
11.09
11.96
12.83
13.70
14.58
15.45
16.34
17.22
18.11
19.00
19.89
20.79
21.68
22.58
23.48
24.38
25.29
26.19
27.10
25%
0.25
0.84
1.54
2.28
3.06
3.85
4.67
5.49
6.33
7.18
8.03
8.89
9.76
10.63
11.51
12.39
13.27
14.16
15.05
15.95
16.84
17.74
18.64
19.54
20.45
21.35
22.27
23.18
24.09
25.00
25.92
26.83
27.75
50%
0.50
1.28
2.12
2.98
3.86
4.75
5.65
6.55
7.47
8.38
9.31
10.23
11.16
12.09
13.02
13.96
14.89
15.83
16.77
17.72
18.66
19.61
20.55
21.50
22.45
23.40
24.35
25.30
26.25
27.21
28.16
29.11
30.07
N
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
10
Agente
N
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
Exerccio 1
Voltar ao MENU
1%
21.75
22.55
23.35
24.15
24.96
25.76
26.58
27.39
28.20
29.02
29.84
30.67
31.49
32.31
33.14
33.97
34.81
35.58
36.42
37.26
38.10
38.94
39.78
40.63
41.47
42.32
43.16
44.01
44.86
45.71
46.56
47.41
48.27
2%
22.89
23.71
24.53
25.35
26.18
27.01
27.84
28.68
29.51
30.35
31.19
32.03
32.87
33.72
34.57
35.41
36.26
37.08
37.93
38.79
39.64
40.50
41.36
42.22
43.08
43.95
44.80
45.67
46.54
47.40
48.27
49.14
50.01
3%
23.62
24.45
25.29
26.13
26.97
27.81
28.65
29.50
30.35
31.20
32.05
32.91
33.76
34.62
35.47
36.33
37.19
38.03
38.89
39.76
40.63
41.50
42.36
43.23
44.11
44.98
45.86
46.73
47.60
48.48
49.36
50.23
51.11
4%
24.18
25.02
25.86
26.71
27.56
28.41
29.27
30.12
30.98
31.84
32.70
33.56
34.43
35.29
36.16
37.03
37.90
38.75
39.62
40.49
41.37
42.25
43.12
44.00
44.88
45.76
46.64
47.52
48.40
49.29
50.18
51.06
51.95
5%
24.63
25.48
26.34
27.19
28.05
28.91
29.77
30.63
31.50
32.36
33.23
34.10
34.97
35.85
36.72
37.59
38.47
39.33
40.21
41.09
41.97
42.85
43.74
44.62
45.51
46.39
47.28
48.17
49.06
49.95
50.84
51.73
52.62
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
25.01
25.35
25.66
25.93
25.87
26.22
26.52
26.80
26.73
27.08
27.40
27.68
27.60
27.95
28.27
28.56
28.46
28.82
29.14
29.44
29.33
29.69
30.02
30.32
30.20
30.57
30.90
31.20
31.06
31.44
31.78
32.09
31.93
32.32
32.66
32.97
32.81
33.20
33.54
33.86
33.68
34.08
34.43
34.74
34.56
34.96
35.31
35.64
35.43
35.84
36.20
36.53
36.31
36.72
37.09
37.42
37.19
37.61
37.98
38.31
38.07
38.49
38.87
39.20
38.95
39.38
39.76
40.10
39.82
40.26
40.64
40.99
40.71
41.15
41.53
41.89
41.59
42.03
42.43
42.78
42.48
42.92
43.33
43.68
43.37
43.82
44.22
44.58
44.26
44.71
45.12
45.48
45.14
45.60
46.01
46.39
46.03
46.50
46.92
47.29
46.93
47.40
47.82
48.20
47.82
48.30
48.71
49.10
48.71
49.19
49.61
50.00
49.61
50.09
50.52
50.91
50.51
50.99
51.42
51.82
51.40
51.89
52.33
52.73
52.30
52.79
53.23
53.64
53.19
53.70
54.14
54.54
6/3/2013
Agente
10%
26.18
27.06
27.94
28.82
29.71
30.59
31.48
32.37
33.26
34.14
35.04
35.93
36.83
37.72
38.62
39.52
40.41
41.31
42.21
43.11
44.01
44.91
45.82
46.72
47.63
48.54
49.45
50.36
51.26
52.17
53.09
54.00
54.91
15%
27.21
28.11
29.00
29.90
30.81
31.70
32.61
33.51
34.42
35.33
36.23
37.14
38.05
38.96
39.87
40.78
41.70
42.61
43.52
44.44
45.36
46.28
47.19
48.11
49.03
49.95
50.87
51.79
52.71
53.64
54.56
55.49
56.41
20%
28.01
28.92
29.82
30.74
31.65
32.57
33.48
34.40
35.32
36.23
37.15
38.07
38.99
39.91
40.84
41.77
42.69
43.61
44.53
45.46
46.39
47.32
48.25
49.17
50.10
51.04
51.96
52.90
53.83
54.77
55.70
56.63
57.57
25%
28.67
29.59
30.51
31.43
32.36
33.28
34.20
35.13
36.06
36.99
37.92
38.85
39.78
40.71
41.64
42.57
43.50
44.44
45.37
46.30
47.24
48.18
49.12
50.06
50.99
51.93
52.87
53.81
54.75
55.69
56.63
57.57
58.51
50%
31.03
31.98
32.94
33.90
34.86
35.82
36.78
37.74
38.70
39.66
40.62
41.59
42.54
43.51
44.47
45.43
46.40
47.36
48.32
49.29
50.25
51.22
52.19
53.15
54.12
55.09
56.06
57.03
57.99
58.96
59.93
60.89
61.86
N
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
11
Agente
N
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
Exerccio 1
Voltar ao MENU
1%
49.13
49.98
50.84
51.69
52.55
53.41
54.27
55.14
56.00
56.87
57.73
58.60
59.47
60.33
61.19
62.06
62.94
63.81
64.68
65.55
66.42
67.29
68.17
69.05
69.92
70.79
71.67
72.55
73.42
74.31
75.19
76.06
76.95
2%
50.88
51.75
52.63
53.50
54.37
55.25
56.12
57.00
57.87
58.76
59.63
60.52
61.39
62.28
63.16
64.05
64.93
65.81
66.70
67.58
68.47
69.36
70.25
71.13
72.02
72.91
73.80
74.69
75.58
76.47
77.36
78.26
79.16
3%
52.00
52.88
53.76
54.65
55.52
56.41
57.30
58.18
59.07
59.96
60.84
61.74
62.62
63.52
64.41
65.29
66.19
67.08
67.97
68.87
69.77
70.66
71.56
72.45
73.35
74.25
75.15
76.05
76.95
77.85
78.75
79.65
80.55
4%
52.83
53.73
54.61
55.50
56.39
57.29
58.18
59.08
59.97
60.86
61.76
62.65
63.55
64.45
65.34
66.24
67.14
68.04
68.94
69.84
70.74
71.64
72.54
73.45
74.36
75.25
76.17
77.07
77.97
78.88
79.78
80.69
81.60
5%
53.52
54.41
55.31
56.20
57.10
57.99
58.89
59.79
60.69
61.59
62.49
63.39
64.29
65.19
66.10
67.00
67.91
68.81
69.72
70.62
71.53
72.43
73.34
74.25
75.16
76.07
76.98
77.89
78.80
79.72
80.63
81.53
82.45
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
54.09
54.59
55.05
55.45
55.00
55.50
55.95
56.36
55.90
56.41
56.86
57.27
56.79
57.31
57.77
58.18
57.70
58.22
58.68
59.10
58.60
59.12
59.59
60.01
59.50
60.02
60.50
60.93
60.40
60.94
61.41
61.84
61.31
61.85
62.32
62.76
62.21
62.76
63.24
63.67
63.11
63.66
64.14
64.59
64.03
64.57
65.06
65.50
64.93
65.48
65.98
66.42
65.83
66.39
66.89
67.34
66.74
67.30
67.81
68.25
67.65
68.21
68.71
69.17
68.56
69.13
69.64
70.10
69.47
70.04
70.55
71.01
70.38
70.95
71.47
71.94
71.29
71.87
72.39
72.86
72.20
72.79
73.30
73.78
73.11
73.70
74.22
74.70
74.03
74.62
75.14
75.62
74.93
75.53
76.06
76.54
75.85
76.45
76.98
77.47
76.76
77.37
77.90
78.39
77.68
78.28
78.82
79.31
78.59
79.20
79.74
80.24
79.51
80.12
80.66
81.15
80.42
81.04
81.59
82.08
81.33
81.95
82.51
83.00
82.25
82.88
83.43
83.93
83.17
83.80
84.35
84.85
6/3/2013
Agente
10%
55.83
56.74
57.65
58.57
59.48
60.40
61.31
62.24
63.15
64.07
64.99
65.91
66.82
67.74
68.67
69.59
70.51
71.43
72.36
73.28
74.20
75.12
76.05
76.97
77.90
78.82
79.76
80.68
81.61
82.54
83.46
84.39
85.31
15%
57.34
58.26
59.19
60.12
61.04
61.98
62.90
63.83
64.76
65.69
66.62
67.55
68.48
69.41
70.35
71.28
72.22
73.15
74.08
75.02
75.95
76.89
77.82
78.76
79.69
80.62
81.56
82.51
83.44
84.38
85.32
86.25
87.19
20%
58.50
59.44
60.37
61.30
62.25
63.18
64.12
65.06
66.00
66.94
67.88
68.81
69.76
70.70
71.63
72.58
73.52
74.46
75.40
76.34
77.29
78.23
79.17
80.12
81.06
82.01
82.95
83.89
84.84
85.78
86.73
87.67
88.63
25%
59.46
60.40
61.35
62.29
63.24
64.18
65.13
66.07
67.01
67.96
68.90
69.86
70.80
71.75
72.69
73.64
74.59
75.54
76.49
77.44
78.39
79.34
80.29
81.24
82.19
83.14
84.10
85.04
86.00
86.95
87.90
88.85
89.80
50%
62.83
63.80
64.77
65.74
66.71
67.68
68.65
69.62
70.59
71.57
72.54
73.51
74.47
75.45
76.42
77.39
78.37
79.34
80.31
81.28
82.25
83.22
84.20
85.17
86.15
87.12
88.09
89.06
90.05
91.01
91.99
92.96
93.95
N
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
12
Agente
N
100
101
102
103
104
105
110
112
114
116
118
120
122
124
126
128
130
132
134
136
138
140
142
144
146
148
150
152
154
156
158
160
162
Exerccio 1
Voltar ao MENU
1%
77.83
78.71
79.60
80.48
81.35
82.25
86.67
88.44
90.22
92.00
93.79
95.56
97.35
99.13
100.90
102.70
104.50
106.30
108.10
109.90
111.70
113.50
115.30
117.10
118.90
120.70
122.50
124.30
126.10
127.90
129.70
131.50
133.40
2%
80.04
80.94
81.84
82.73
83.62
84.52
89.01
90.81
92.61
94.42
96.23
98.02
99.84
101.60
103.50
105.30
107.10
108.90
110.70
112.50
114.30
116.20
118.00
119.80
121.60
123.50
125.30
127.10
129.00
130.80
132.60
134.40
136.30
3%
81.46
82.35
83.26
84.16
85.07
85.96
90.49
92.31
94.13
95.95
97.77
99.58
101.40
103.20
105.10
106.90
108.70
110.50
112.40
114.20
116.00
117.90
119.70
121.50
123.40
125.20
127.10
128.90
130.70
132.60
134.40
136.30
138.10
4%
82.51
83.41
84.32
85.23
86.15
87.06
91.61
93.44
95.27
97.09
98.92
100.80
102.60
104.40
106.30
108.10
109.90
111.80
113.60
115.40
117.30
119.10
121.00
122.80
124.70
126.50
128.40
130.20
132.10
133.90
135.80
137.70
139.50
5%
83.36
84.27
85.18
86.10
87.01
87.94
92.51
94.35
96.19
98.03
99.86
101.70
103.50
105.40
107.20
109.10
110.90
112.80
114.60
116.50
118.30
120.20
122.00
123.90
125.70
127.60
129.50
131.30
133.20
135.00
136.90
138.70
140.60
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
84.09
84.71
85.28
85.78
85.01
85.64
86.21
86.71
85.92
86.56
87.13
87.64
86.84
87.48
88.06
88.56
87.75
88.40
88.97
89.50
88.67
89.32
89.90
90.42
93.27
93.95
94.53
95.06
95.11
95.79
96.39
96.93
96.96
97.64
98.24
98.79
98.81
99.49 100.10 100.60
100.70 101.30 102.00 102.50
102.50 103.20 103.80 104.40
104.30 105.00 105.70 106.20
106.20 106.90 107.50 108.10
108.10 108.80 109.40 110.00
109.90 110.60 111.30 111.90
111.80 112.50 113.10 113.70
113.60 114.30 115.00 115.60
115.50 116.20 116.90 117.50
117.30 118.10 118.70 119.30
119.20 119.90 120.60 121.20
121.10 121.80 122.50 123.10
122.90 123.70 124.30 125.00
124.80 125.50 126.20 126.80
126.60 127.40 128.10 128.70
128.50 129.30 130.00 130.60
130.40 131.10 131.80 132.50
132.20 133.00 133.70 134.30
134.10 134.90 135.60 136.20
136.00 136.70 137.50 138.10
137.80 138.60 139.30 140.00
139.70 140.50 141.20 141.90
141.60 142.40 143.10 143.80
6/3/2013
Agente
10%
86.24
87.18
88.11
89.03
89.97
90.90
95.55
97.42
99.28
101.10
103.00
104.90
106.80
108.60
110.50
112.40
114.20
116.10
118.00
119.90
121.80
123.70
125.50
127.40
129.30
131.20
133.00
134.90
136.80
138.70
140.60
142.50
144.40
15%
88.14
89.07
90.01
90.94
91.90
92.83
97.53
99.42
101.30
103.20
105.10
107.00
108.90
110.70
112.60
114.50
116.40
118.30
120.20
122.10
124.00
125.90
127.80
129.70
131.60
133.50
135.40
137.30
139.20
141.10
143.00
144.90
146.80
20%
89.58
90.52
91.47
92.41
93.37
94.32
99.05
101.00
102.90
104.70
106.70
108.60
110.50
112.40
114.30
116.20
118.10
120.00
121.90
123.80
125.70
127.60
129.50
131.50
133.40
135.30
137.20
139.10
141.00
142.90
144.80
146.80
148.70
25%
90.76
91.71
92.67
93.61
94.58
95.53
100.30
102.20
104.10
106.00
108.00
109.90
111.80
113.70
115.60
117.50
119.40
121.40
123.30
125.20
127.10
129.00
131.00
132.90
134.80
136.70
138.70
140.60
142.50
144.40
146.40
148.30
150.20
50%
94.91
95.88
96.86
97.85
98.82
99.79
104.70
106.60
108.60
110.50
112.50
114.40
116.40
118.30
120.30
122.30
124.20
126.20
128.10
130.10
132.00
134.00
135.90
137.90
139.90
141.80
143.80
145.70
147.70
149.70
151.60
153.60
155.50
N
100
101
102
103
104
105
110
112
114
116
118
120
122
124
126
128
130
132
134
136
138
140
142
144
146
148
150
152
154
156
158
160
162
13
Agente
N
164
166
168
170
172
174
176
178
180
182
184
186
188
190
192
194
196
198
200
202
204
206
208
210
212
214
216
218
220
222
224
226
228
Exerccio 1
Voltar ao MENU
1%
135.20
137.00
138.80
140.60
142.40
144.30
146.10
147.90
149.70
151.50
153.40
155.20
157.00
158.90
160.70
162.50
164.30
166.20
168.00
169.80
171.70
173.50
175.30
177.20
179.00
180.80
182.70
184.50
186.40
188.20
190.10
191.90
193.70
2%
138.10
139.90
141.80
143.60
145.50
147.30
149.10
151.00
152.80
154.70
156.50
158.30
160.20
162.00
163.90
165.70
167.60
169.40
171.30
173.10
175.00
176.80
178.70
180.60
182.40
184.30
186.10
188.00
189.80
191.70
193.50
195.40
197.30
3%
140.00
141.80
143.70
145.50
147.40
149.20
151.10
152.90
154.80
156.60
158.50
160.30
162.20
164.10
165.90
167.80
169.60
171.50
173.40
175.20
177.10
178.90
180.80
182.70
184.50
186.40
188.30
190.10
192.00
193.90
195.80
197.60
199.50
4%
141.40
143.20
145.10
146.90
148.80
150.60
152.50
154.40
156.20
158.10
160.00
161.80
163.70
165.60
167.40
169.30
171.20
173.00
174.90
176.80
178.70
180.50
182.40
184.30
186.10
188.00
189.90
191.80
193.60
195.50
197.40
199.30
201.20
5%
142.50
144.40
146.20
148.10
149.90
151.80
153.70
155.50
157.40
159.30
161.20
163.00
164.90
166.80
168.70
170.50
172.40
174.30
176.20
178.00
179.90
181.80
183.70
185.60
187.40
189.30
191.20
193.10
194.90
196.80
198.70
200.60
202.50
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
143.40 144.30 145.00 145.70
145.30 146.10 146.90 147.50
147.20 148.00 148.80 149.40
149.00 149.90 150.60 151.30
150.90 151.80 152.50 153.20
152.80 153.60 154.40 155.10
154.70 155.50 156.30 157.00
156.50 157.40 158.20 158.90
158.40 159.30 160.10 160.80
160.30 161.20 161.90 162.60
162.20 163.00 163.80 164.50
164.00 164.90 165.70 166.40
165.90 166.80 167.60 168.30
167.80 168.70 169.50 170.20
169.70 170.60 171.40 172.10
171.60 172.50 173.30 174.00
173.50 174.40 175.20 175.90
175.30 176.20 177.10 177.80
177.20 178.10 178.90 179.70
179.10 180.00 180.80 181.60
181.00 181.90 182.70 183.50
182.90 183.80 184.60 185.40
184.80 185.70 186.50 187.30
186.60 187.60 188.40 189.20
188.50 189.50 190.30 191.10
190.40 191.40 192.20 193.00
192.30 193.20 194.10 194.90
194.20 195.10 196.00 196.80
196.10 197.00 197.90 198.70
198.00 198.90 199.80 200.60
199.90 200.80 201.70 202.50
201.70 202.70 203.60 204.40
203.60 204.60 205.50 206.30
6/3/2013
Agente
10%
146.30
148.20
150.00
151.90
153.80
155.70
157.60
159.50
161.40
163.30
165.20
167.10
169.00
170.90
172.80
174.70
176.60
178.50
180.40
182.30
184.20
186.10
188.00
189.90
191.80
193.70
195.60
197.50
199.40
201.30
203.20
205.10
207.00
15%
148.70
150.60
152.50
154.40
156.30
158.30
160.20
162.10
164.00
165.90
167.80
169.70
171.60
173.50
175.40
177.30
179.30
181.20
183.10
185.00
186.90
188.80
190.80
192.70
194.60
196.50
198.40
200.30
202.20
204.20
206.10
208.00
209.90
20%
150.60
152.50
154.40
156.30
158.30
160.20
162.10
164.00
165.90
167.90
169.80
171.70
173.60
175.60
177.50
179.40
181.30
183.30
185.20
187.10
189.00
191.00
192.90
194.80
196.70
198.70
200.60
202.50
204.40
206.40
208.30
210.20
212.10
25%
152.10
154.10
156.00
157.90
159.80
161.80
163.70
165.60
167.60
169.50
171.40
173.40
175.30
177.20
179.10
181.10
183.00
184.90
186.90
188.80
190.70
192.70
194.60
196.60
198.50
200.40
202.40
204.30
206.20
208.20
210.10
212.00
214.00
50%
157.50
159.50
161.40
163.40
165.30
167.30
169.30
171.20
173.20
175.10
177.10
179.10
181.00
183.00
185.00
186.90
188.90
190.90
192.80
194.80
196.70
198.70
200.70
202.60
204.60
206.60
208.50
210.50
212.50
214.40
216.40
218.40
220.30
N
164
166
168
170
172
174
176
178
180
182
184
186
188
190
192
194
196
198
200
202
204
206
208
210
212
214
216
218
220
222
224
226
228
14
Agente
N
230
232
234
236
238
240
242
244
246
248
250
N
Exerccio 1
Voltar ao MENU
1%
195.60
197.40
199.30
201.10
202.90
204.80
206.60
208.50
210.30
212.20
214.00
1%
2%
199.10
201.00
202.80
204.70
206.60
208.40
210.30
212.20
214.00
215.90
217.70
2%
3%
201.40
203.20
205.10
207.00
208.90
210.70
212.60
214.50
216.30
218.20
220.10
3%
4%
203.00
204.90
206.80
208.70
210.60
212.40
214.30
216.20
218.10
219.90
221.80
4%
5%
204.40
206.30
208.10
210.00
211.90
213.80
215.70
217.60
219.50
221.40
223.30
5%
Agente
BLOQUEIO DE TRONCOS
6%
7%
8%
9%
205.50 206.50 207.40 208.20
207.40 208.40 209.30 210.10
209.30 210.30 211.20 212.00
211.20 212.20 213.10 213.90
213.10 214.10 215.00 215.80
215.00 216.00 216.90 217.70
216.90 217.90 218.80 219.60
218.80 219.80 220.70 221.50
220.70 221.70 222.60 223.40
222.60 223.60 224.50 225.30
224.40 225.50 226.40 227.20
6%
7%
8%
9%
BLOQUEIO DE TRONCOS
www.erlang.com.br
Agente
10%
208.90
210.80
212.70
214.60
216.50
218.40
220.40
222.30
224.20
226.10
228.00
10%
15%
211.90
213.80
215.70
217.60
219.50
221.50
223.40
225.30
227.20
229.10
231.10
15%
20%
214.10
216.00
218.00
219.90
221.80
223.80
225.70
227.60
229.50
231.50
233.40
20%
25%
215.90
217.90
219.80
221.70
223.70
225.60
227.50
229.50
231.40
233.40
235.30
25%
50%
222.30
224.30
226.20
228.20
230.20
232.10
234.10
236.10
238.00
240.00
242.00
50%
N
230
232
234
236
238
240
242
244
246
248
250
N
Agente
Tabela ERLANG C
6/3/2013
15
Atend
N
1
2
3
4
5
10
15
20
25
30
40
50
60
70
80
100
150
200
250
300
N
15
0.20
0.40
0.80
3.20
6.20
9.60
13.10
16.90
24.70
32.90
41.30
49.90
58.60
76.30
121.80
168.30
215.50
263.10
15
Atend
99.9%
30
45
0.10
0.10
0.20
0.20
0.50
0.50
0.80
0.90
3.40
3.60
6.60
7.00
10.20
10.70
13.90
14.70
17.90
18.90
26.20
27.50
34.80
36.40
43.60
45.50
52.50
54.70
61.60
64.10
80.10
83.00
127.20
131.10
175.10
179.80
223.60
228.90
272.30
278.20
30
45
99.9%
Exerccio 1
60
0.10
0.25
0.60
0.95
3.80
7.40
11.30
15.40
19.70
28.70
37.80
47.10
56.60
66.10
85.30
134.10
183.20
232.60
282.20
60
15
0.10
0.35
0.80
1.40
2.00
5.60
9.60
13.70
18.00
22.40
31.30
40.40
49.70
59.10
68.40
87.40
135.40
183.80
232.70
281.70
15
95%
30
45
0.10
0.10
0.40
0.40
0.90
0.90
1.50
1.60
2.20
2.30
5.90
6.20
10.10
10.40
14.40
14.90
18.80
19.50
23.40
24.20
32.60
33.60
42.00
43.20
51.50
52.80
61.10
62.60
70.70
72.30
90.10
91.90
138.90
141.20
188.20
190.80
237.60
240.40
287.10
290.20
30
45
95%
60
0.10
0.40
1.00
1.70
2.40
6.40
10.80
15.40
20.10
24.80
34.40
44.10
53.80
63.70
73.50
93.20
142.70
192.40
242.20
292.10
60
15
0.10
0.60
1.10
1.70
2.40
6.30
10.50
14.80
19.30
23.80
32.90
42.30
51.70
61.20
70.70
89.90
138.30
187.20
236.30
285.60
15
www.erlang.com.br
90%
30
45
0.10
0.10
0.60
0.60
1.20
1.20
1.80
1.90
2.60
2.70
6.60
6.80
10.90
11.30
15.40
15.90
20.00
20.60
24.70
25.30
34.10
34.90
43.60
44.60
53.30
54.40
62.90
64.20
72.70
74.00
92.20
93.70
141.30
143.20
190.80
192.80
240.30
242.60
290.00
292.40
30
45
90%
Voltar ao MENU
6/3/2013
60
0.10
0.60
1.30
2.00
2.80
7.10
11.70
16.30
21.10
25.90
35.60
45.40
55.20
65.10
74.90
94.70
144.40
194.20
244.00
293.90
60
80%
Atend
30
45
60
N
0.20
0.20
0.25
1
0.80
0.80
0.90
2
1.50
1.60
1.70
3
2.30
2.40
2.50
4
3.10
3.20
3.30
5
7.40
7.70
7.80
10
11.90
12.30
12.60
15
16.60
17.00
17.30
20
21.30
21.80
22.20
25
26.10
26.60
27.10
30
35.70
36.30
36.80
40
45.40
46.20
46.70
50
55.10
55.90
56.60
60
64.90
65.80
66.50
70
74.70
75.70
76.40
80
94.40
95.50
96.30
100
143.80
145.20
146.00
150
193.40
194.90
195.90
200
243.10
244.80
245.80
250
292.90
294.60
295.70
300
30
45
60
N
80%
Atend
NVEL DE SERVIO para 60 min
15
0.20
0.80
1.40
2.20
3.00
7.20
11.60
16.10
20.70
25.30
34.80
44.30
53.90
63.50
73.20
92.60
141.60
190.80
240.10
289.60
15
16

Tabela Erlang

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Tabela Erlang

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Engenharia de Trfego para Call Centers

Tcnicas de dimensionamento por Erlang

Exerccio 1 DIMENSIONAMENTO DE UMA CENTRAL TELEFNICA

Permite calcular a quantidade de PAs e Troncos atravs da teoria de Erlang

Permite calcular um fator de segurana para o bloqueio

Permite visualizar o comparativo entre as duas maneiras de clculos

Tabela de Erlang para clculo de Troncos

Tabela de Erlang para clculo de PAs

Tabela de Nvel de Servio para clculo de PAs

2003 PARAGON TECNOLOGIA LTDA

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Engenharia de Trfego para Call Centers

DIMENSIONAMENTO DE UM SERVIO RECEPTIVO

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

PERDA POR BLOQUEIO

2003 PARAGON TECNOLOGIA LTDA

Engenharia de Trfego para Call Centers

Digite a Quantidade de Troncos que se Deseja Aumentar:

2003 PARAGON TECNOLOGIA LTDA

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Tcnicas de dimensionamento por Erlang

das chamadas atendidas em at

2003 PARAGON TECNOLOGIA LTDA

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Engenharia de Trfego para Call Centers

Tcnicas de dimensionamento por Erlang

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

0.01% 0.02% 0.03% 0.05%

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

10% 15% 20% 30%

Engenharia de Trfego para Call Centers

0.01% 0.02% 0.03% 0.05%

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

0.01% 0.02% 0.03% 0.05%

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang

Engenharia de Trfego para Call Centers

Paragon Consulting Solutions (11)-3849-8757 www.paragon.com.br

Tcnicas de dimensionamento por Erlang