ESTUDO DE CASO ATENDIMENTO AO CLIENTE

Nome: _______________________________________________________________________

Data: ______________________________ Vaga: _____________________________________

O que faria nas seguintes situaes...

1 Voc no sabe a resposta para a pergunta do cliente.

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2 Voc tem que negar o pedido do cliente.

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3 O seu computador est muito lento e o cliente est ficando impaciente.

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4 O cliente tem expectativas exageradas.

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5 O cliente no acredita no que voc est dizendo.

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6 O cliente est zangado sem nenhuma razo aparente.

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7 O cliente se recusa a dar todas as informaes de que voc precisa.

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