Estudo de Caso

Pedidos Devolvidos Jan Fev Mar Abr Mai Jun
Auchan 4,710 12,863 13,570

CARREFOUR 2,553 529 1,848 4,090 6,522 12,990
COLRUYT 912 1,040 416 1,158
CORA 80 299 214 525 1,636
MAKRO 22,709 48,764 24,711 69,246 21,073 26,382
Tesco 18,017 49,308 78,176 47,194 31,548 56,637
Total 43,360 103,312 118,810 135,354 60,085 98,803
Receita de Vendas Jan Fev Mar Abr Mai Jun

Auchan 75,500 102,344 259,666 312,789 23,998 43,233
CARREFOUR 66,059 20,666 32,671 90,005 125,878 255,852
COLRUYT 10,989 20,233 25,443 21,990 10,873 26,880
CORA 1,630 2,300 6,020 4,333 11,200 25,778
MAKRO 402,334 832,770 400,676 1,156,990 376,990 420,008
Tesco 380,665 1,023,556 1,678,554 1,020,667 680,775 1,320,880
Total 937,177 2,001,869 2,403,030 2,606,774 1,229,714 2,092,631
-0.953734 -0.948392 -0.950558 -0.948076 -0.951139 -0.952785

Jul Ago Set Out Nov Dez Total
8,471 1,250 12,275 26,192 79,332
26,247 2,109 85,277 9,448 2,862 847 155,322
1,500 5,026
1,973 4,727
12,131 22,813 51,871 25,463 21,676 85,602 432,443
34,105 109,721 31,747 53,828 28,564 106,450 645,297
72,483 134,644 178,866 89,989 67,351 219,091 1,322,147
Jul Ago Set Out Nov Dez Total

18,556 55,432 165,889 44,004 276,455 555,786 1,933,652
555,842 45,444 1,977,643 202,345 55,334 18,763 3,446,502
17,008 16,765 35,334 22,056 12,889 15,667 236,127
8,790 5,660 10,200 3,209 43,229 14,562 136,911
199,555 430,997 990,060 478,043 423,990 1,545,990 7,658,403
722,343 1,765,880 655,880 1,180,755 555,900 2,245,665 13,231,520
1,522,094 2,320,178 3,835,006 1,930,412 1,367,797 4,396,433 26,643,115
-0.952379 -0.941968 -0.95336 -0.953384 -0.95076 -0.950166

Tipo de Prob Tipo
PR Preo
DM Avaria ao transportar
SS Entrega menor do que o pedido
NR Sem condio de revenda
CS Servio ao consumidor, Deciso comercial
RF Recusa
WS Produtos vendidos diferem dos produtos pedi
Descrio
Preo na N.F no corresponde ao preo acordado no P/O
Os Produtos so avariados no transporte
A quantidade de produtos entregue inferior a descrita na N.F.
Os produtos no esto adequados para venda
Conforme o entendimento do representante do servio ao consumidor
Os produtos foram recusados pelo cliente na entrega
Os produtos entregues no so os produtos do pedido (erro do vendedor)
Pedidos
Cliente Localizao do Cliente Marca

MAKRO Durban Hoegaarden
Tesco Johannesburg Hoegaarden
Tesco Cape Town Quilmes
Tesco Durban Hoegaarden
CARREFOUR Johannesburg Jupiler
CARREFOUR Durban Jupiler
MAKRO Cape Town Jupiler
MAKRO Johannesburg Hoegaarden
MAKRO Cape Town Hoegaarden
MAKRO Durban Jupiler
MAKRO Johannesburg Jupiler
CARREFOUR Johannesburg Budweiser
CARREFOUR Cape Town Jupiler
Tesco Durban Jupiler NA
Tesco Cape Town Hoegaarden
Tesco Durban Jupiler
Tesco Durban Brahma
Tesco Durban Budweiser
Tesco Cape Town Labatt
CORA Cape Town Jupiler
MAKRO Durban Labatt
MAKRO Durban Labatt
Page 5
Pedidos

Tesco Cape Town Jupiler
Tesco Durban Brahma
MAKRO Durban Brahma
Tesco Cape Town Budweiser
Tesco Johannesburg Budweiser
MAKRO Johannesburg Budweiser
Auchan Johannesburg Hoegaarden
Tesco Johannesburg Jupiler
Tesco Cape Town Brahma
MAKRO Johannesburg Jupiler NA
Tesco Cape Town Jupiler NA
MAKRO Cape Town Brahma
MAKRO Johannesburg Brahma
MAKRO Cape Town Jupiler NA
CARREFOUR Johannesburg Budweiser
MAKRO Johannesburg Becks
Auchan Durban Labatt
MAKRO Durban Becks
MAKRO Cape Town Becks
Page 6
Pedidos

MAKRO Durban Becks
Tesco Johannesburg Stella Artois
CORA Durban Stella Artois
Tesco Cape Town Stella Artois
MAKRO Durban Becks
MAKRO Durban Becks
Tesco Durban Stella Artois
CARREFOUR Johannesburg Leffe Blonde
Tesco Johannesburg Jupiler NA
CARREFOUR Cape Town Brahma
MAKRO Durban Becks
MAKRO Durban Becks
Tesco Durban Labatt
COLRUYT Cape Town Jupiler
MAKRO Durban Becks
Page 7
Pedidos
MAKRO Durban Becks

Auchan Durban Hoegaarden
MAKRO Durban Becks
CARREFOUR Johannesburg Leffe Brun
CORA Johannesburg Hoegaarden
MAKRO Durban Budweiser
Auchan Cape Town Jupiler NA
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Cape Town Leffe Blonde
Tesco Durban Leffe Blonde
Page 8
Pedidos

MAKRO Durban Labatt
MAKRO Johannesburg Labatt
MAKRO Cape Town Labatt
MAKRO Durban Leffe Blonde
CARREFOUR Johannesburg Belle Vue
CORA Durban Leffe Blonde
Tesco Durban Labatt
MAKRO Durban Labatt
Auchan Cape Town Hoegaarden
Tesco Johannesburg Labatt
CARREFOUR Durban Labatt
Tesco Durban Quilmes
Page 9
Pedidos

CORA Cape Town Labatt
Tesco Johannesburg Quilmes
MAKRO Cape Town Quilmes
MAKRO Johannesburg Leffe Blonde
CARREFOUR Durban Quilmes
MAKRO Cape Town Leffe Blonde
CARREFOUR Cape Town Budweiser
MAKRO Cape Town Budweiser
Tesco Durban Labatt
CARREFOUR Johannesburg Brahma
CORA Cape Town Jupiler
Tesco Durban Labatt
CARREFOUR Cape Town Brahma
Page 10
Pedidos

Tesco Durban Labatt
MAKRO Cape Town Jupiler NA
Tesco Durban Labatt
Tesco Durban Labatt
Tesco Durban Labatt
Tesco Durban Labatt
CARREFOUR Durban Budweiser
CORA Johannesburg Brahma
Tesco Durban Labatt
Page 11
Pedidos
Tesco Durban Labatt

CARREFOUR Cape Town Labatt
CARREFOUR Johannesburg Quilmes
CARREFOUR Cape Town Leffe Blonde
CARREFOUR Durban Belle Vue
CARREFOUR Durban Leffe Blonde
Tesco Durban Labatt
Page 12
Pedidos
Tesco Cape Town Leffe Blonde

Tesco Johannesburg Becks
CARREFOUR Cape Town Belle Vue
Tesco Durban Brahma
MAKRO Durban Jupiler NA
Page 13
Pedidos

MAKRO Durban Labatt
Tesco Durban Brahma
Tesco Durban Brahma
Tesco Durban Labatt
Tesco Durban Labatt
Tesco Durban Labatt
Tesco Durban Labatt
Tesco Durban Labatt
Page 14
Pedidos

CARREFOUR Durban Leffe Brun
Tesco Durban Brahma
CARREFOUR Durban Hoegaarden
MAKRO Durban Brahma
Tesco Johannesburg Brahma
Page 15
Pedidos

CARREFOUR Johannesburg Hoegaarden
CARREFOUR Cape Town Hoegaarden
CARREFOUR Johannesburg Labatt
Tesco Durban Brahma
MAKRO Johannesburg Quilmes
Page 16
Pedidos

CARREFOUR Cape Town Quilmes
MAKRO Durban Brahma
CARREFOUR Durban Stella Artois
CARREFOUR Cape Town Stella Artois
COLRUYT Johannesburg Jupiler
Page 17
Pedidos

MAKRO Durban Labatt
Tesco Durban Labatt
Page 18
Pedidos

Tesco Durban Labatt
Tesco Durban Labatt
Tesco Johannesburg Leffe Blonde
CARREFOUR Cape Town Jupiler NA
Tesco Durban Brahma
MAKRO Durban Stella Artois
CORA Durban Labatt
Tesco Durban Labatt
Page 19
Pedidos

MAKRO Durban Becks
MAKRO Durban Becks
CORA Durban Brahma
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
MAKRO Durban Becks
Page 20
Pedidos
Auchan Johannesburg Labatt

Auchan Johannesburg Labatt
MAKRO Durban Becks
MAKRO Durban Becks
Page 21
Pedidos

Tesco Johannesburg Brahma
MAKRO Durban Labatt
Auchan Johannesburg Jupiler
MAKRO Johannesburg Leffe Blonde
MAKRO Durban Quilmes
MAKRO Durban Labatt
MAKRO Durban Becks
Page 22
Pedidos
Data do Pedido Ms do Pedido Valor Reclamaes Tipo de Problema

3-Jan Jan 960 PR
3-Jan Jan 720 PR
4-Jan Jan 55 PR
5-Jan Jan 767 PR
5-Jan Jan 251 PR
6-Jan Jan 672 DM
6-Jan Jan 124 DM
9-Jan Jan 138 SS
9-Jan Jan 277 SS
10-Jan Jan 297 SS
11-Jan Jan 412 SS
11-Jan Jan 314 SS
11-Jan Jan 92 NR
11-Jan Jan 57 NR
11-Jan Jan 700 NR
11-Jan Jan 684 PR
11-Jan Jan 227 PR
11-Jan Jan 1,990 NR
11-Jan Jan 1,080 NR
11-Jan Jan 172 PR
11-Jan Jan 94 DM
11-Jan Jan 120 PR
11-Jan Jan 59 PR
11-Jan Jan 92 DM
11-Jan Jan 115 DM
12-Jan Jan 206 PR
12-Jan Jan 5,275 RF
13-Jan Jan 221 SS
16-Jan Jan 294 SS
16-Jan Jan 412 SS
16-Jan Jan 180 PR
17-Jan Jan 3,149 PR
18-Jan Jan 239 PR
18-Jan Jan 525 DM
18-Jan Jan 69 DM
18-Jan Jan 2,290 DM
18-Jan Jan 234 PR
18-Jan Jan 4,466 PR
23-Jan Jan 681 NR
23-Jan Jan 1,392 PR
23-Jan Jan 1,846 PR
23-Jan Jan 112 PR
24-Jan Jan 1,520 PR
25-Jan Jan 1,015 PR
26-Jan Jan 1,015 PR
26-Jan Jan 202 SS
26-Jan Jan 357 RF
27-Jan Jan 188 SS
30-Jan Jan 80 PR
30-Jan Jan 4,992 PR
30-Jan Jan 600 DM
30-Jan Jan 800 RF
30-Jan Jan 143 RF
31-Jan Jan 390 PR
1-Feb Feb 1,248 PR
1-Feb Feb 93 RF
1-Feb Feb 2,500 RF
Page 23
Pedidos
1-Feb Feb 1,102 RF

2-Feb Feb 2,474 SS
2-Feb Feb 187 PR
4-Feb Feb 1,460 SS
6-Feb Feb 3,536 SS
6-Feb Feb 1,965 RF
6-Feb Feb 2,831 RF
6-Feb Feb 1,284 RF
6-Feb Feb 1,247 RF
6-Feb Feb 1,185 RF
6-Feb Feb 1,069 RF
6-Feb Feb 863 RF
6-Feb Feb 1,192 RF
6-Feb Feb 1,364 RF
6-Feb Feb 1,299 RF
6-Feb Feb 1,037 RF
6-Feb Feb 785 RF
6-Feb Feb 489 RF
6-Feb Feb 1,223 RF
6-Feb Feb 882 RF
6-Feb Feb 937 RF
6-Feb Feb 2,471 RF
6-Feb Feb 2,394 RF
7-Feb Feb 702 PR
7-Feb Feb 60 SS
8-Feb Feb 660 PR
8-Feb Feb 850 PR
9-Feb Feb 3,000 PR
10-Feb Feb 4,000 PR
10-Feb Feb 1,002 RF
13-Feb Feb 990 PR
13-Feb Feb 660 PR
13-Feb Feb 1,320 PR
13-Feb Feb 4,138 PR
13-Feb Feb 327 PR
13-Feb Feb 491 DM
14-Feb Feb 1,451 SS
14-Feb Feb 1,000 RF
15-Feb Feb 2,270 PR
15-Feb Feb 4,190 PR
15-Feb Feb 2,000 PR
16-Feb Feb 1,915 PR
17-Feb Feb 87 SS
17-Feb Feb 4,498 PR
20-Feb Feb 2,299 RF
20-Feb Feb 6,023 RF
20-Feb Feb 300 RF
20-Feb Feb 171 PR
20-Feb Feb 351 PR
21-Feb Feb 226 SS
21-Feb Feb 303 SS
21-Feb Feb 1,324 PR
22-Feb Feb 1,710 RF
22-Feb Feb 2,032 PR
22-Feb Feb 53 PR
22-Feb Feb 2,604 SS
22-Feb Feb 2,808 CS
22-Feb Feb 1,416 PR
Page 24
Pedidos
23-Feb Feb 89 DM
24-Feb Feb 2,862 CS
24-Feb Feb 1,092 PR
28-Feb Feb 994 SS
28-Feb Feb 2,699 CS
28-Feb Feb 1,226 CS
1-Mar Mar 123 SS
1-Mar Mar 207 SS
2-Mar Mar 1,839 CS
3-Mar Mar 819 SS
6-Mar Mar 1,115 SS
6-Mar Mar 117 SS
7-Mar Mar 299 PR
7-Mar Mar 750 RF
7-Mar Mar 285 NR
8-Mar Mar 93 SS
8-Mar Mar 110 CS
8-Mar Mar 274 SS
8-Mar Mar 147 CS
8-Mar Mar 73 PR
8-Mar Mar 39,791 RF
8-Mar Mar 2,175 RF
8-Mar Mar 3,494 RF
9-Mar Mar 94 SS
9-Mar Mar 482 CS
10-Mar Mar 124 SS
10-Mar Mar 102 PR
13-Mar Mar 79 SS
13-Mar Mar 731 CS
13-Mar Mar 106 PR
13-Mar Mar 1,000 RF
14-Mar Mar 385 SS
14-Mar Mar 294 CS
14-Mar Mar 183 CS
14-Mar Mar 184 CS
14-Mar Mar 147 CS
14-Mar Mar 500 RF
15-Mar Mar 4,000 RF
15-Mar Mar 2,726 RF
15-Mar Mar 2,583 RF
15-Mar Mar 51 PR
15-Mar Mar 3,060 PR
15-Mar Mar 51 PR
15-Mar Mar 51 PR
15-Mar Mar 3,078 PR
16-Mar Mar 147 CS
16-Mar Mar 55 CS
16-Mar Mar 3,680 CS
16-Mar Mar 441 PR
17-Mar Mar 704 PR
17-Mar Mar 55 CS
17-Mar Mar 81 PR
20-Mar Mar 229 PR
20-Mar Mar 72 DM
21-Mar Mar 337 SS
21-Mar Mar 912 PR
21-Mar Mar 950 PR
21-Mar Mar 66 CS
Page 25
Pedidos
21-Mar Mar 221 CS

21-Mar Mar 66 CS
21-Mar Mar 451 PR
23-Mar Mar 324 PR
23-Mar Mar 433 PR
23-Mar Mar 322 PR
23-Mar Mar 1,500 RF
23-Mar Mar 500 RF
24-Mar Mar 5,000 RF
24-Mar Mar 480 RF
27-Mar Mar 3,554 RF
27-Mar Mar 2,208 CS
27-Mar Mar 650 PR
28-Mar Mar 61 SS
28-Mar Mar 107 SS
28-Mar Mar 1,000 PR
28-Mar Mar 4,086 SS
28-Mar Mar 1,063 DM
28-Mar Mar 673 DM
29-Mar Mar 591 WS
29-Mar Mar 176 SS
30-Mar Mar 180 SS
30-Mar Mar 618 RF
30-Mar Mar 153 PR
30-Mar Mar 166 PR
30-Mar Mar 7,862 PR
31-Mar Mar 136 SS
31-Mar Mar 1,670 PR
31-Mar Mar 4,605 PR
31-Mar Mar 500 RF
1-Apr Apr 1,000 RF
3-Apr Apr 150 PR
3-Apr Apr 449 DM
3-Apr Apr 225 DM
3-Apr Apr 459 DM
5-Apr Apr 65 PR
5-Apr Apr 794 PR
6-Apr Apr 138 PR
6-Apr Apr 184 CS
6-Apr Apr 92 CS
6-Apr Apr 138 CS
7-Apr Apr 60 PR
7-Apr Apr 2,450 CS
7-Apr Apr 130 CS
10-Apr Apr 860 PR
10-Apr Apr 1,419 PR
10-Apr Apr 660 PR
10-Apr Apr 737 CS
10-Apr Apr 55 CS
10-Apr Apr 110 CS
10-Apr Apr 55 CS
10-Apr Apr 390 CS
10-Apr Apr 512 PR
11-Apr Apr 4,613 SS
11-Apr Apr 383 PR
12-Apr Apr 195 CS
12-Apr Apr 238 PR
12-Apr Apr 1,755 SS
Page 26
Pedidos
13-Apr Apr 2,054 PR

14-Apr Apr 415 SS
14-Apr Apr 4,905 SS
18-Apr Apr 2,100 PR
18-Apr Apr 4,764 PR
18-Apr Apr 4,000 RF
19-Apr Apr 118 WS
20-Apr Apr 3,676 CS
20-Apr Apr 630 PR
20-Apr Apr 2,100 PR
20-Apr Apr 3,676 CS
20-Apr Apr 4,708 RF
20-Apr Apr 232 SS
20-Apr Apr 1,594 PR
20-Apr Apr 1,780 RF
20-Apr Apr 79 PR
21-Apr Apr 2,336 PR
21-Apr Apr 1,339 PR
21-Apr Apr 4,200 PR
21-Apr Apr 2,100 PR
21-Apr Apr 268 PR
21-Apr Apr 435 PR
21-Apr Apr 161 PR
21-Apr Apr 3,076 PR
22-Apr Apr 350 RF
22-Apr Apr 250 RF
24-Apr Apr 64 PR
24-Apr Apr 12,568 RF
24-Apr Apr 3,466 PR
24-Apr Apr 2,054 PR
24-Apr Apr 4,066 SS
24-Apr Apr 113 PR
25-Apr Apr 3,082 RF
25-Apr Apr 19,918 RF
25-Apr Apr 1,000 RF
26-Apr Apr 1,575 PR
26-Apr Apr 215 PR
27-Apr Apr 1,040 PR
27-Apr Apr 429 PR
27-Apr Apr 435 PR
27-Apr Apr 1,986 PR
27-Apr Apr 1,000 RF
27-Apr Apr 1,838 RF
28-Apr Apr 1,642 RF
28-Apr Apr 667 RF
29-Apr Apr 2,784 PR
29-Apr Apr 350 RF
29-Apr Apr 5,000 RF
29-Apr Apr 150 RF
29-Apr Apr 250 RF
2-May May 3,085 PR
3-May May 1,691 SS
4-May May 194 DM
4-May May 416 PR
5-May May 645 PR
8-May May 1,500 RF
9-May May 500 RF
9-May May 500 RF
Page 27
Pedidos
9-May May 1,675 DM

11-May May 419 SS
11-May May 75 SS
12-May May 5,000 RF
12-May May 2,912 PR
13-May May 525 PR
15-May May 2,500 RF
15-May May 151 DM
16-May May 500 RF
16-May May 144 PR
17-May May 1,131 SS
17-May May 91 SS
17-May May 76 RF
17-May May 600 RF
17-May May 1,000 RF
17-May May 600 RF
18-May May 850 PR
18-May May 178 PR
19-May May 3,000 RF
19-May May 496 PR
22-May May 500 RF
23-May May 84 SS
23-May May 1,500 RF
23-May May 1,000 RF
23-May May 736 CS
23-May May 1,197 RF
23-May May 1,168 PR
23-May May 1,295 RF
23-May May 1,282 RF
29-May May 3,240 CS
29-May May 620 PR
29-May May 79 PR
29-May May 93 PR
29-May May 4,127 RF
29-May May 4,448 PR
29-May May 109 WS
30-May May 187 PR
30-May May 190 PR
30-May May 501 PR
30-May May 187 PR
30-May May 65 CS
30-May May 4,536 PR
31-May May 69 SS
31-May May 671 SS
31-May May 1,624 CS
31-May May 124 PR
2-Jun Jun 1,515 PR
2-Jun Jun 1,194 RF
6-Jun Jun 1,158 PR
7-Jun Jun 1,121 SS
7-Jun Jun 65 CS
7-Jun Jun 1,949 CS
7-Jun Jun 4,872 CS
7-Jun Jun 68 SS
7-Jun Jun 2,644 PR
8-Jun Jun 2,909 PR
9-Jun Jun 234 RF
9-Jun Jun 1,137 RF
Page 28
Pedidos
9-Jun Jun 3,387 CS

12-Jun Jun 1,356 CS
12-Jun Jun 2,252 CS
12-Jun Jun 2,260 CS
12-Jun Jun 1,132 RF
13-Jun Jun 255 SS
13-Jun Jun 3,375 CS
14-Jun Jun 3,120 PR
15-Jun Jun 136 SS
15-Jun Jun 165 SS
16-Jun Jun 1,041 PR
16-Jun Jun 3,624 PR
17-Jun Jun 165 PR
19-Jun Jun 341 SS
19-Jun Jun 1,306 RF
20-Jun Jun 2,598 PR
20-Jun Jun 330 SS
20-Jun Jun 4,852 RF
20-Jun Jun 2,752 RF
20-Jun Jun 3,556 RF
20-Jun Jun 4,766 RF
20-Jun Jun 1,569 RF
20-Jun Jun 2,863 RF
20-Jun Jun 2,943 PR
20-Jun Jun 878 RF
20-Jun Jun 607 RF
20-Jun Jun 3,378 RF
20-Jun Jun 1,240 RF
21-Jun Jun 61 SS
22-Jun Jun 76 SS
22-Jun Jun 351 SS
22-Jun Jun 1,679 RF
22-Jun Jun 1,295 RF
22-Jun Jun 922 RF
23-Jun Jun 648 CS
23-Jun Jun 1,349 RF
23-Jun Jun 3,598 RF
27-Jun Jun 197 SS
27-Jun Jun 92 SS
27-Jun Jun 343 SS
27-Jun Jun 53 SS
27-Jun Jun 3,174 SS
27-Jun Jun 102 SS
27-Jun Jun 326 SS
28-Jun Jun 177 SS
28-Jun Jun 121 PR
28-Jun Jun 1,050 RF
29-Jun Jun 3,699 SS
29-Jun Jun 123 SS
29-Jun Jun 363 SS
29-Jun Jun 500 RF
29-Jun Jun 500 RF
29-Jun Jun 715 PR
29-Jun Jun 450 RF
30-Jun Jun 387 SS
30-Jun Jun 87 RF
30-Jun Jun 1,010 RF
30-Jun Jun 240 RF
Page 29
Pedidos
3-Jul Jul 439 PR

5-Jul Jul 88 PR
5-Jul Jul 124 PR
5-Jul Jul 428 PR
5-Jul Jul 58 PR
5-Jul Jul 2,520 PR
5-Jul Jul 3,120 PR
6-Jul Jul 124 PR
6-Jul Jul 264 PR
6-Jul Jul 93 PR
6-Jul Jul 690 PR
6-Jul Jul 1,438 RF
7-Jul Jul 180 PR
7-Jul Jul 220 PR
7-Jul Jul 186 PR
7-Jul Jul 3,378 PR
7-Jul Jul 2,365 PR
7-Jul Jul 1,500 RF
7-Jul Jul 1,000 RF
7-Jul Jul 1,000 RF
10-Jul Jul 92 SS
11-Jul Jul 4,000 RF
11-Jul Jul 3,103 RF
12-Jul Jul 71 SS
12-Jul Jul 232 SS
12-Jul Jul 62 SS
12-Jul Jul 132 SS
12-Jul Jul 4,240 RF
12-Jul Jul 650 RF
13-Jul Jul 3,060 SS
13-Jul Jul 4,080 SS
13-Jul Jul 57 SS
13-Jul Jul 71 SS
13-Jul Jul 1,013 PR
13-Jul Jul 2,440 PR
13-Jul Jul 198 SS
14-Jul Jul 368 PR
14-Jul Jul 84 PR
14-Jul Jul 4,649 PR
15-Jul Jul 676 PR
15-Jul Jul 54 RF
17-Jul Jul 101 PR
17-Jul Jul 1,580 PR
17-Jul Jul 2,032 DM
17-Jul Jul 1,500 RF
17-Jul Jul 1,500 RF
17-Jul Jul 190 RF
17-Jul Jul 840 PR
18-Jul Jul 920 PR
18-Jul Jul 140 PR
20-Jul Jul 51 PR
20-Jul Jul 1,013 PR
20-Jul Jul 371 DM
24-Jul Jul 1,000 RF
25-Jul Jul 1,075 RF
25-Jul Jul 947 PR
25-Jul Jul 450 RF
25-Jul Jul 325 RF
Page 30
Pedidos
25-Jul Jul 406 RF

25-Jul Jul 157 RF
26-Jul Jul 87 RF
26-Jul Jul 296 PR
27-Jul Jul 214 SS
27-Jul Jul 132 SS
27-Jul Jul 245 SS
27-Jul Jul 132 SS
27-Jul Jul 188 SS
27-Jul Jul 500 RF
28-Jul Jul 1,292 PR
31-Jul Jul 1,608 PR
31-Jul Jul 1,738 PR
31-Jul Jul 2,187 PR
31-Jul Jul 721 PR
1-Aug Aug 250 RF
1-Aug Aug 1,117 RF
2-Aug Aug 73 PR
2-Aug Aug 235 PR
3-Aug Aug 816 SS
3-Aug Aug 206 PR
4-Aug Aug 4,670 DM
5-Aug Aug 356 RF
7-Aug Aug 1,890 PR
7-Aug Aug 356 RF
8-Aug Aug 962 RF
8-Aug Aug 865 RF
8-Aug Aug 648 RF
8-Aug Aug 911 RF
8-Aug Aug 662 RF
8-Aug Aug 1,202 RF
8-Aug Aug 511 PR
8-Aug Aug 1,133 RF
8-Aug Aug 358 RF
8-Aug Aug 1,027 RF
8-Aug Aug 951 RF
8-Aug Aug 357 RF
8-Aug Aug 600 RF
8-Aug Aug 431 RF
8-Aug Aug 561 RF
8-Aug Aug 491 RF
8-Aug Aug 558 RF
8-Aug Aug 527 RF
8-Aug Aug 814 RF
8-Aug Aug 192 PR
8-Aug Aug 1,433 RF
8-Aug Aug 1,131 RF
8-Aug Aug 732 PR
9-Aug Aug 3,000 RF
10-Aug Aug 65 SS
10-Aug Aug 4,528 RF
10-Aug Aug 426 RF
10-Aug Aug 1,199 RF
10-Aug Aug 322 RF
10-Aug Aug 758 RF
10-Aug Aug 412 RF
10-Aug Aug 862 RF
10-Aug Aug 101 PR
Page 31
Pedidos
10-Aug Aug 220 RF

10-Aug Aug 139 RF
10-Aug Aug 73 RF
10-Aug Aug 301 RF
10-Aug Aug 1,351 RF
10-Aug Aug 404 RF
10-Aug Aug 294 RF
10-Aug Aug 554 RF
10-Aug Aug 266 RF
10-Aug Aug 279 RF
10-Aug Aug 245 RF
10-Aug Aug 321 RF
10-Aug Aug 538 RF
11-Aug Aug 127 PR
11-Aug Aug 50 PR
16-Aug Aug 1,245 SS
17-Aug Aug 132 SS
17-Aug Aug 132 SS
17-Aug Aug 264 SS
17-Aug Aug 132 SS
17-Aug Aug 132 SS
17-Aug Aug 2,500 RF
17-Aug Aug 1,550 RF
18-Aug Aug 1,303 RF
18-Aug Aug 174 RF
18-Aug Aug 61 PR
18-Aug Aug 2,160 PR
18-Aug Aug 4,239 PR
21-Aug Aug 968 PR
21-Aug Aug 648 PR
21-Aug Aug 3,120 PR
21-Aug Aug 968 PR
21-Aug Aug 54 RF
21-Aug Aug 500 RF
22-Aug Aug 4,335 SS
23-Aug Aug 262 PR
24-Aug Aug 4,448 PR
24-Aug Aug 125 PR
24-Aug Aug 89 RF
24-Aug Aug 2,764 PR
24-Aug Aug 80 RF
25-Aug Aug 1,753 PR
25-Aug Aug 187 PR
25-Aug Aug 1,581 PR
28-Aug Aug 2,592 PR
28-Aug Aug 3,574 RF
28-Aug Aug 56 RF
28-Aug Aug 4,062 RF
28-Aug Aug 5,059 PR
28-Aug Aug 2,900 RF
28-Aug Aug 4,036 RF
28-Aug Aug 3,735 RF
28-Aug Aug 76 RF
28-Aug Aug 100 RF
28-Aug Aug 3,779 RF
28-Aug Aug 4,674 RF
28-Aug Aug 2,055 RF
29-Aug Aug 1,970 RF
Page 32
Pedidos
29-Aug Aug 972 PR

29-Aug Aug 505 NR
29-Aug Aug 3,594 RF
30-Aug Aug 3,285 PR
30-Aug Aug 1,386 PR
30-Aug Aug 299 PR
30-Aug Aug 281 PR
30-Aug Aug 2,629 PR
30-Aug Aug 1,171 RF
30-Aug Aug 56 RF
31-Aug Aug 986 RF
31-Aug Aug 76 RF
31-Aug Aug 774 RF
31-Aug Aug 200 RF
1-Sep Sep 193 PR
1-Sep Sep 110 PR
1-Sep Sep 54 PR
1-Sep Sep 80 PR
1-Sep Sep 53 PR
1-Sep Sep 80 PR
4-Sep Sep 163 SS
4-Sep Sep 129 SS
4-Sep Sep 132 SS
4-Sep Sep 221 SS
4-Sep Sep 95 RF
5-Sep Sep 846 SS
5-Sep Sep 3,548 SS
5-Sep Sep 127 PR
5-Sep Sep 89 RF
5-Sep Sep 1,555 RF
5-Sep Sep 650 RF
6-Sep Sep 166 PR
6-Sep Sep 2,208 SS
6-Sep Sep 158 DM
6-Sep Sep 3,976 DM
6-Sep Sep 2,808 PR
6-Sep Sep 1,136 PR
6-Sep Sep 790 PR
6-Sep Sep 397 RF
7-Sep Sep 132 SS
7-Sep Sep 150 SS
7-Sep Sep 113 SS
7-Sep Sep 221 SS
7-Sep Sep 3,935 RF
7-Sep Sep 600 RF
7-Sep Sep 1,194 RF
7-Sep Sep 1,364 RF
7-Sep Sep 6,788 RF
7-Sep Sep 62 PR
7-Sep Sep 116 PR
7-Sep Sep 62 PR
7-Sep Sep 62 PR
7-Sep Sep 3,850 PR
7-Sep Sep 71 RF
7-Sep Sep 3,636 RF
8-Sep Sep 56 SS
8-Sep Sep 396 SS
8-Sep Sep 87 SS
Page 33
Pedidos
8-Sep Sep 2,245 PR

8-Sep Sep 2,032 PR
8-Sep Sep 1,562 PR
8-Sep Sep 160 SS
8-Sep Sep 77 PR
8-Sep Sep 3,285 PR
8-Sep Sep 62 PR
8-Sep Sep 99 RF
8-Sep Sep 82 RF
8-Sep Sep 89 RF
9-Sep Sep 904 WS
11-Sep Sep 3,250 SS
11-Sep Sep 279 RF
11-Sep Sep 279 RF
12-Sep Sep 61 SS
12-Sep Sep 311 SS
12-Sep Sep 160 SS
12-Sep Sep 86 SS
12-Sep Sep 124 SS
12-Sep Sep 121 SS
12-Sep Sep 213 SS
12-Sep Sep 3,548 SS
12-Sep Sep 92 SS
12-Sep Sep 183 SS
12-Sep Sep 122 SS
12-Sep Sep 284 SS
12-Sep Sep 195 SS
12-Sep Sep 314 SS
12-Sep Sep 160 SS
12-Sep Sep 142 SS
12-Sep Sep 242 SS
12-Sep Sep 367 SS
12-Sep Sep 119 SS
12-Sep Sep 327 PR
13-Sep Sep 3,406 RF
13-Sep Sep 1,634 RF
13-Sep Sep 187 RF
13-Sep Sep 187 RF
13-Sep Sep 1,190 PR
13-Sep Sep 55 RF
13-Sep Sep 1,006 PR
14-Sep Sep 92 SS
14-Sep Sep 8,471 RF
14-Sep Sep 5,700 RF
14-Sep Sep 283 SS
14-Sep Sep 2,300 RF
15-Sep Sep 166 SS
15-Sep Sep 334 PR
15-Sep Sep 833 PR
15-Sep Sep 334 PR
15-Sep Sep 495 PR
15-Sep Sep 334 PR
15-Sep Sep 356 PR
15-Sep Sep 1,919 PR
15-Sep Sep 2,094 PR
15-Sep Sep 1,375 PR
15-Sep Sep 477 PR
15-Sep Sep 1,952 PR
Page 34
Pedidos
15-Sep Sep 487 PR

15-Sep Sep 670 PR
15-Sep Sep 976 PR
15-Sep Sep 871 PR
15-Sep Sep 487 PR
15-Sep Sep 195 SS
15-Sep Sep 306 SS
15-Sep Sep 489 PR
15-Sep Sep 74 RF
15-Sep Sep 303 RF
15-Sep Sep 3,783 RF
16-Sep Sep 70 PR
18-Sep Sep 183 SS
18-Sep Sep 86 SS
18-Sep Sep 153 SS
18-Sep Sep 73 RF
18-Sep Sep 1,090 RF
18-Sep Sep 816 RF
19-Sep Sep 1,801 RF
19-Sep Sep 6,072 SS
19-Sep Sep 11,527 SS
19-Sep Sep 606 SS
19-Sep Sep 3,303 PR
20-Sep Sep 87 SS
20-Sep Sep 70 SS
20-Sep Sep 7,609 SS
20-Sep Sep 2,778 SS
20-Sep Sep 4,682 SS
21-Sep Sep 151 SS
21-Sep Sep 6,000 RF
21-Sep Sep 153 SS
21-Sep Sep 392 PR
21-Sep Sep 495 PR
21-Sep Sep 384 PR
21-Sep Sep 1,871 PR
21-Sep Sep 669 PR
21-Sep Sep 670 PR
21-Sep Sep 570 PR
21-Sep Sep 1,257 PR
21-Sep Sep 95 SS
21-Sep Sep 69 PR
21-Sep Sep 104 PR
22-Sep Sep 106 PR
25-Sep Sep 200 RF
25-Sep Sep 76 RF
27-Sep Sep 285 PR
27-Sep Sep 425 PR
27-Sep Sep 2,776 PR
27-Sep Sep 1,666 PR
27-Sep Sep 83 PR
27-Sep Sep 2,776 PR
27-Sep Sep 1,200 DM
27-Sep Sep 2,110 PR
27-Sep Sep 617 RF
28-Sep Sep 2,110 PR
29-Sep Sep 1,001 RF
30-Sep Sep 1,500 RF
3-Oct Oct 347 PR
Page 35
Pedidos
3-Oct Oct 333 PR

3-Oct Oct 416 PR
3-Oct Oct 74 PR
3-Oct Oct 3,680 PR
3-Oct Oct 110 PR
3-Oct Oct 208 PR
3-Oct Oct 184 PR
3-Oct Oct 2,776 PR
3-Oct Oct 1,152 RF
4-Oct Oct 416 PR
4-Oct Oct 657 RF
4-Oct Oct 575 RF
6-Oct Oct 4,000 RF
9-Oct Oct 1,250 RF
9-Oct Oct 74 PR
10-Oct Oct 670 SS
10-Oct Oct 305 SS
10-Oct Oct 132 SS
10-Oct Oct 226 SS
10-Oct Oct 102 SS
10-Oct Oct 322 SS
10-Oct Oct 631 SS
10-Oct Oct 132 SS
10-Oct Oct 238 SS
10-Oct Oct 694 PR
10-Oct Oct 486 PR
10-Oct Oct 2,208 SS
11-Oct Oct 51 SS
11-Oct Oct 542 SS
11-Oct Oct 278 PR
11-Oct Oct 111 PR
11-Oct Oct 278 PR
11-Oct Oct 167 PR
11-Oct Oct 111 PR
11-Oct Oct 416 PR
11-Oct Oct 2,000 RF
12-Oct Oct 108 SS
16-Oct Oct 50 RF
17-Oct Oct 1,349 RF
17-Oct Oct 1,190 RF
17-Oct Oct 1,048 RF
17-Oct Oct 577 RF
17-Oct Oct 657 RF
19-Oct Oct 1,199 RF
19-Oct Oct 7,595 RF
19-Oct Oct 697 RF
19-Oct Oct 1,388 RF
19-Oct Oct 370 RF
21-Oct Oct 110 RF
21-Oct Oct 25,000 RF
23-Oct Oct 2,821 PR
24-Oct Oct 262 RF
25-Oct Oct 4,080 SS
25-Oct Oct 163 SS
25-Oct Oct 642 SS
25-Oct Oct 3,303 PR
26-Oct Oct 355 RF
26-Oct Oct 749 RF
Page 36
Pedidos
30-Oct Oct 4,197 RF

31-Oct Oct 4,978 RF
31-Oct Oct 750 RF
2-Nov Nov 202 RF
4-Nov Nov 157 RF
3-Nov Nov 500 RF
3-Nov Nov 300 RF
3-Nov Nov 250 RF
3-Nov Nov 250 RF
3-Nov Nov 500 RF
3-Nov Nov 250 RF
4-Nov Nov 403 PR
4-Nov Nov 2,879 PR
4-Nov Nov 268 PR
4-Nov Nov 341 PR
4-Nov Nov 283 PR
4-Nov Nov 179 PR
4-Nov Nov 1,251 PR
4-Nov Nov 1,685 PR
4-Nov Nov 295 PR
4-Nov Nov 352 PR
4-Nov Nov 3,600 PR
4-Nov Nov 57 PR
4-Nov Nov 3,530 PR
4-Nov Nov 176 PR
4-Nov Nov 189 NR
4-Nov Nov 63 PR
5-Nov Nov 1,500 RF
6-Nov Nov 500 RF
7-Nov Nov 73 PR
9-Nov Nov 62 PR
10-Nov Nov 1,500 RF
10-Nov Nov 768 PR
10-Nov Nov 76 SS
10-Nov Nov 133 SS
10-Nov Nov 1,514 RF
10-Nov Nov 213 CS
10-Nov Nov 2,131 CS
10-Nov Nov 73 SS
14-Nov Nov 248 PR
14-Nov Nov 248 PR
14-Nov Nov 249 PR
14-Nov Nov 248 PR
14-Nov Nov 248 PR
14-Nov Nov 325 PR
15-Nov Nov 400 PR
16-Nov Nov 500 RF
17-Nov Nov 78 PR
20-Nov Nov 5,000 RF
20-Nov Nov 2,500 RF
20-Nov Nov 263 CS
20-Nov Nov 1,053 CS
20-Nov Nov 1,754 CS
20-Nov Nov 351 CS
20-Nov Nov 1,421 CS
20-Nov Nov 800 RF
21-Nov Nov 920 RF
21-Nov Nov 1,764 PR
Page 37
Pedidos
21-Nov Nov 139 SS

21-Nov Nov 249 SS
21-Nov Nov 1,037 SS
22-Nov Nov 266 SS
22-Nov Nov 607 SS
22-Nov Nov 98 PR
24-Nov Nov 584 PR
25-Nov Nov 1,200 PR
25-Nov Nov 138 PR
28-Nov Nov 1,317 CS
28-Nov Nov 351 CS
28-Nov Nov 439 CS
28-Nov Nov 474 CS
28-Nov Nov 878 CS
28-Nov Nov 1,500 RF
29-Nov Nov 1,200 RF
30-Nov Nov 120 SS
30-Nov Nov 1,473 PR
30-Nov Nov 6,356 RF
30-Nov Nov 75 CS
30-Nov Nov 180 CS
30-Nov Nov 150 CS
30-Nov Nov 878 CS
30-Nov Nov 351 CS
30-Nov Nov 439 CS
30-Nov Nov 439 CS
30-Nov Nov 1,036 CS
30-Nov Nov 263 CS
30-Nov Nov 176 CS
30-Nov Nov 68 SS
1-Dec Dec 308 PR
1-Dec Dec 480 PR
1-Dec Dec 87 PR
1-Dec Dec 52 PR
1-Dec Dec 214 CS
1-Dec Dec 641 CS
1-Dec Dec 349 CS
1-Dec Dec 428 CS
1-Dec Dec 342 CS
1-Dec Dec 142 CS
1-Dec Dec 57 CS
1-Dec Dec 85 CS
1-Dec Dec 2,851 CS
1-Dec Dec 71 CS
1-Dec Dec 2,138 CS
1-Dec Dec 1,476 CS
1-Dec Dec 1,426 CS
1-Dec Dec 3,948 CS
1-Dec Dec 2,500 RF
1-Dec Dec 1,270 RF
1-Dec Dec 1,748 RF
1-Dec Dec 118 RF
1-Dec Dec 81 SS
1-Dec Dec 140 PR
1-Dec Dec 214 PR
1-Dec Dec 371 SS
2-Dec Dec 3,317 PR
2-Dec Dec 165 PR
Page 38
Pedidos
2-Dec Dec 1,264 PR

2-Dec Dec 878 CS
2-Dec Dec 1,960 PR
2-Dec Dec 715 SS
5-Dec Dec 334 SS
5-Dec Dec 610 SS
6-Dec Dec 600 CS
6-Dec Dec 2,399 PR
7-Dec Dec 17,500 RF
7-Dec Dec 70 PR
8-Dec Dec 2,000 RF
8-Dec Dec 11,000 RF
8-Dec Dec 1,000 RF
8-Dec Dec 1,617 RF
8-Dec Dec 2,980 RF
8-Dec Dec 2,887 RF
8-Dec Dec 784 PR
8-Dec Dec 118 RF
8-Dec Dec 1,270 RF
8-Dec Dec 1,748 RF
9-Dec Dec 1,176 PR
9-Dec Dec 4,000 RF
12-Dec Dec 640 PR
12-Dec Dec 4,655 PR
13-Dec Dec 297 CS
13-Dec Dec 149 CS
13-Dec Dec 111 CS
13-Dec Dec 371 CS
13-Dec Dec 519 CS
13-Dec Dec 556 CS
13-Dec Dec 88 PR
15-Dec Dec 1,000 RF
15-Dec Dec 1,820 DM
15-Dec Dec 73 DM
16-Dec Dec 2,341 PR
17-Dec Dec 4,390 PR
19-Dec Dec 3,456 PR
19-Dec Dec 929 PR
20-Dec Dec 3,888 PR
20-Dec Dec 548 PR
20-Dec Dec 402 PR
20-Dec Dec 365 PR
21-Dec Dec 558 PR
21-Dec Dec 3,510 PR
21-Dec Dec 2,270 RF
21-Dec Dec 3,956 PR
21-Dec Dec 4,380 SS
22-Dec Dec 3,024 PR
22-Dec Dec 111 CS
22-Dec Dec 142 PR
22-Dec Dec 412 RF
22-Dec Dec 730 PR
22-Dec Dec 1,287 PR
22-Dec Dec 3,000 RF
22-Dec Dec 1,277 PR
22-Dec Dec 5,265 PR
22-Dec Dec 293 PR
22-Dec Dec 2,317 PR
Page 39
Pedidos
22-Dec Dec 1,314 PR

22-Dec Dec 4,048 NR
22-Dec Dec 207 PR
22-Dec Dec 907 PR
22-Dec Dec 211 RF
22-Dec Dec 97 PR
22-Dec Dec 2,171 PR
22-Dec Dec 1,873 PR
23-Dec Dec 887 SS
23-Dec Dec 841 WS
23-Dec Dec 1,944 PR
23-Dec Dec 800 PR
23-Dec Dec 660 PR
23-Dec Dec 339 PR
23-Dec Dec 1,296 PR
23-Dec Dec 1,236 PR
23-Dec Dec 972 PR
23-Dec Dec 475 PR
23-Dec Dec 4,922 SS
26-Dec Dec 93 PR
26-Dec Dec 1,248 PR
26-Dec Dec 68 PR
27-Dec Dec 105 PR
27-Dec Dec 331 SS
28-Dec Dec 77 SS
28-Dec Dec 65 SS
28-Dec Dec 65 SS
28-Dec Dec 813 RF
28-Dec Dec 351 PR
28-Dec Dec 750 RF
28-Dec Dec 1,976 SS
28-Dec Dec 983 SS
29-Dec Dec 555 CS
29-Dec Dec 3,000 RF
29-Dec Dec 1,906 PR
29-Dec Dec 4,212 NR
29-Dec Dec 269 PR
29-Dec Dec 673 PR
30-Dec Dec 3,990 PR
30-Dec Dec 481 SS
30-Dec Dec 132 PR
30-Dec Dec 770 PR
30-Dec Dec 3,523 NR
30-Dec Dec 352 PR
30-Dec Dec 290 PR
31-Dec Dec 10,000 RF
31-Dec Dec 5,658 RF
31-Dec Dec 3,000 RF
31-Dec Dec 2,500 RF
31-Dec Dec 2,670 RF
31-Dec Dec 1,440 RF
31-Dec Dec 64 PR
31-Dec Dec 250 RF
31-Dec Dec 176 PR
Page 40
Pedidos
Tipo
Preo
Preo
Preo
Preo
Preo
Avaria ao transportar
Entrega menor do que o pedido
Sem condio de revenda
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Recusa
Recusa
Preo
Preo
Recusa
Recusa
Page 41
Pedidos
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Preo
Preo
Preo
Recusa
Preo
Preo
Servio ao consumidor, Deciso comercial
Preo
Page 42
Pedidos
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Page 43
Pedidos

Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Produtos vendidos diferem dos produtos pedidos
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Page 44
Pedidos
Preo
Preo
Preo
Recusa
Preo
Preo
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Recusa
Preo
Preo
Preo
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Recusa
Recusa
Recusa
Page 45
Pedidos
Recusa
Preo
Preo
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Recusa
Recusa
Page 46
Pedidos

Recusa
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Page 47
Pedidos
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Recusa
Recusa
Page 48
Pedidos
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Page 49
Pedidos
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Preo
Preo
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Page 50
Pedidos
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Page 51
Pedidos
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Page 52
Pedidos
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Preo
Page 53
Pedidos
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Recusa
Recusa
Page 54
Pedidos
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Preo
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Page 55
Pedidos

Preo
Preo
Preo
Preo
Recusa
Recusa
Preo
Recusa
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Preo
Preo
Preo
Preo
Page 56
Pedidos
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Recusa
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Page 57
Pedidos
Preo
Preo
Preo
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Preo
Recusa
Recusa
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Preo
Recusa
Recusa
Recusa
Recusa
Recusa
Recusa
Preo
Recusa
Preo
Page 58

Estudo de Caso

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Estudo de Caso

Enviado por

Direitos autorais:

Formatos disponíveis

Pedidos Devolvidos Jan Fev Mar Abr Mai Jun

Auchan 4,710 12,863 13,570

Receita de Vendas Jan Fev Mar Abr Mai Jun

-0.953734 -0.948392 -0.950558 -0.948076 -0.951139 -0.952785

Jul Ago Set Out Nov Dez Total

-0.952379 -0.941968 -0.95336 -0.953384 -0.95076 -0.950166

Cliente Localizao do Cliente Marca

Tesco Cape Town Hoegaarden

Tesco Cape Town Labatt

MAKRO Durban Becks

Tesco Durban Jupiler

Tesco Durban Jupiler NA

MAKRO Johannesburg Becks

Tesco Durban Labatt

Tesco Cape Town Leffe Blonde

Tesco Cape Town Quilmes

Tesco Cape Town Hoegaarden

CARREFOUR Cape Town Belle Vue

CARREFOUR Cape Town Belle Vue

MAKRO Cape Town Jupiler

Tesco Johannesburg Hoegaarden

Tesco Durban Jupiler

Auchan Johannesburg Labatt

Tesco Cape Town Hoegaarden

Data do Pedido Ms do Pedido Valor Reclamaes Tipo de Problema

1-Feb Feb 1,102 RF

21-Mar Mar 221 CS

13-Apr Apr 2,054 PR

9-May May 1,675 DM

9-Jun Jun 3,387 CS

3-Jul Jul 439 PR

25-Jul Jul 406 RF

10-Aug Aug 220 RF

29-Aug Aug 972 PR

8-Sep Sep 2,245 PR

15-Sep Sep 487 PR

3-Oct Oct 333 PR

30-Oct Oct 4,197 RF

21-Nov Nov 139 SS

2-Dec Dec 1,264 PR

22-Dec Dec 1,314 PR

Servio ao consumidor, Deciso comercial

Servio ao consumidor, Deciso comercial

Entrega menor do que o pedido

Você também pode gostar