Curso Profissional de Técnico de Turismo

Data:
Exercíco n.º1

Ficha de Trabalho nº1

1 – Quem presta o atendimento ao cliente deve ter conhecimento sobre? Porquê?

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2 – Ser amável e prestável são caraterísticas imprescindíveis a quem pratica

atendimento ao público.
Estas caraterísticas serão suficientes para prestar um bom atendimento?
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3 – O que entende por atendimento personalizado?

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4 – Dos 7 pontos essenciais para que as empresas alcancem o sucesso, abordados

na aula, escolha 3 e explique-os.
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5 – Explique por palavras suas o que entende por protocolo.

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6 – Quantos tipos de protocolo conhece? Quais são?

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7 – Em quantas tipologias podemos caraterizar os turistas? Indique quais são,

referindo 2 caraterísticas de cada uma delas.
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8 – Enquanto turista, qual a tipologia em que te inseres? Explica porquê.

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Bom Trabalho!!!!