Terá sempre de ligar para o apoio técnico para efectuar uma verificaçao de sinal.

Entretanto pode verificar no cable modem ou na box os valores do sinal.

Envio-lhe os valores correctos do sinal para a norma DOSCIS 3.0, que está actualmente
em vigor na rede NOS.

Niveis de Sinal no Cable Modem/Box, norma DOCSIS 3.0

SNR ou SNR DS - Sempre acima de 35 dB até 45 dB ( Quanto menor o valor, mais

incidência de ligações clandestinas, divisores, mal conexões, cabos e etc) .

(RX) Downstream ou Power Level - Valor limear ideal entre - 5 e + 5 dBmV. Se estiver
perto ou acima de 10 terá problemas. O RX significa o sinal que sai do CMTS da rede da
operadora, até a casa do cliente passando pelos taps, amplificadores até chegar no DG do
prédio.

(TX) Upstream - Valores limear entre 40 e 50 dBmV. Quanto menor melhor. O TX significa
a potência do sinal de transmissão da nossa casa até a da operadora. Valores maior que
50 dBmV, o seu sinal cairá toda hora.

Evitar usar atenuadores (FAN) diretamente dentro dos DGs e sim apenas amplificadores
se necessário de acordo com a quantidade de pontos no prédio, evitar o uso de splits
(divisores) afim de dividir o sinal da TV ( ligação clandestina).
Downstream (Rx) Signal Levels:
This is the amount of signal received by the modem from your ISP. For all
modems DOCSIS 3.0 / 3.1:

 -7 dBmV to +7 dBmV are "Recommended" values.

 -8 dBmV to -10 dBmV / +8 dBmV to +10 dBmV are "Acceptable" values
but out of spec from ISP. A technician should still fix this to get to
recommended levels.
 -11 dBmV to -15 dBmV / +11 dBmV to +15 dBmV are "Maximum"
values but out of spec from ISP. A technician should still fix this to get to
recommended levels. It is strongly recommended for you to force ISP
tech to fix it since your power levels are close to edge.
 Lower than -15 dBmV & Higher than +15 dBmV are out of DOCSIS 3.0
specifications and modems may not work at all or cause lot of problems

SNR (signal to noise ratio) levels:

This is how clear the signal is at the modem receiver (downstream SNR) .

DOCSIS specifications list minimum CNR (carrier to noise ratio) levels not SNR
levels. The SNR levels listed here are based on commonly recommended MER
levels for digital cable signals.

 256 QAM: 30 dB minimum. 33 dB or higher is recommended. Most ISPs

run 256-QAM in downstream.

Upstream (Tx) Transmit Power level:

This is the amount of signal transmitted by the modem to reach the receiver in
the cable company head-end. This is a problem in most homes and most
common cause of internet disconnects.

These are generic recommended power levels

*Recommended Upstream signal levels are +35 dBmV to +49 dBmV

(DOCSIS 3.1)
*Recommended Upstream signal levels are +35 dBmV to +49 dBmV
(DOCSIS 3.0)