Evolução por Aging – Tahto (Atendimento SAC Fibra)

+15,1%
% PART % INSAT
+16,4%
ATÉ 3 MESES ENTRE 3 E 6 MESES
31.4% 31.0%

26,2% 27,0% 26,2%

23,3%
26% 19.6%
21.3% 20.0% 20.0%
18,4%
17.2% 17.6% 18.4% 20%
23% 21% 15% 14,6%
19% 20% 17% 14,0% 12,5%
12,1% 12,5% 18% 11,4%
14% 13% 14% 11% 13% 15% 12% 13% 13% 16% 12%
6% 7%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

ENTRE 6 E 12 MESES > 12 MESES +12,2%

+8,2% 25.9%
27.9% 22.8% 23.7%
24,3% 20,3% 18.8%
21.9% 22,2% 22.2% 17.6%
19,5% 15.8% 16.4% 16,7%
16.3% 15.2% 17.4%
11,9% 11,6%
64%
14,0%
20% 21% 22% 56% 55%
51% 53% 53% 53% 54%
16% 17% 15% 14% 16% 14% 15% 16% 49%
48%
39%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

1
Evolução por Empresa – Tahto (Atendimento SAC Fibra)

TAHTO +7,4%

23.5% AEC 23.4%

21.5% 22.3% 22.2% 22.0% 21.8% 22.2% -0,3%
20.0% 19,7% 20,4%
17,7% 17.3% 19,0%
15.6% 15.7% 15,4% 14,8% 17,7% 17.3%
60%
54% 56% 49%
44%
51% 49% 48% 49% 51% 51% 50% 42% 46% 42% 43% 41% 41%
30%
35% 34% 38%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

+18,0%

ACCENTURE 29.0% 29.3% 28.3%

26.2%
24.0%
20.3%
14,3% 15,7% 15,1%
8.3% 10,3%

9% 11% 10% 8% 10% 12%

8% 8% 9%
7% 6%

J/22 F M A M J J A S O N

2
Evolução por Regional – Tahto (Atendimento SAC Fibra)

RSUL +1,6% RRJ RCO

+11,0% 32.3%
25.0% 23.9% 29.7% 29.3% +12,1%
20,6% 21.7%22.2%22.4% 25,3% 26,5%
22.2% 23,3%
15,4% 20.3% 20.0% 19.6% 20.5%
19,0%
12.1% 12,5% 29% 26% 15,1% 16,7% 17,9%
10,3% 12,2%11,1% 32% 13,0%
30% 28% 28% 11,3% 27%
26% 24% 27% 28% 24% 23% 24% 23% 22% 24% 5,6% 24%
8,3%
23% 23% 21% 21% 19%
20% 21% 20% 19% 18% 16% 21% 16% 18%
17%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

RMB RNN RSP

+100,0%
32.6% +8,3% 27.5%
+1,4%
23,7%22.4% 23.1% 100.0%
25,5%
23.1% 19,4%
19.4% 16.7%
15.2% 66.7%
17,5% 14,6%
14.3% 16,3% 14,8% 12,0% 50.0% 50,0%
12.8% 11,9% 13,0% 9,4% 9,3% 33,3%
18% 20% 19% 17%
17% 14% 17% 0,0% 0.0%
15% 15% 15% 15% 16% 16% 14% 16% 17% 14%
0,0% 0,0%
13% 13% 12%
9% 10%

1% 0% 0% 1% 1% 1% 1% 0% 1% 1% 0%
J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

3
Evolução por Quinzena – Tahto (Atendimento SAC Fibra)

1ª Quinzena +8,2% 2ª Quinzena

24.0% 29.2%
22.8% 21.9% 22.0% 22.3% +5,8%
21.1% 25.0%
17.4% 18.1% 18,6% 22.5%
15,8% 21,1% 19.6%
15,4% 18.7%
66% 52% 54%
14.1% 14,1%
13.1% 13,7% 57% 57% 13,8%
52% 49% 51%
43% 45% 45%
57% 55% 55%
48% 51% 49% 48% 43% 46%
43%
34%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

4
Evolução por Semana – Tahto (Atendimento SAC Fibra)
+5,0%
1ª Semana 2ª Semana +3,9%
23.4% 24.2% 24.7%
25.4% 26.2% 22.2%
20.7% 20.8%
22.2% 22,1% 22.7% 21.2% 18.6% 18.0%
20.2% 17.4%
15.9% 14.1%
15.3%
13.6% 10,4%

33% 25% 26%

27% 24% 24% 21% 23% 20% 21% 22% 20% 21% 23% 23% 23%
20% 16% 23% 19% 17%
13%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

+8,8%

3ª Semana 29.7% 4ª Semana

26.0% 26.8% +5,8% 23.2% 23.4%
24.7% 21.7%
20.0%
16.2% 17.3% 17,9%
17,6% 16.4% 15,3% 15.6%
14.6% 16,0% 37%
11,9% 10,6% 8,7%
7,5% 35% 37% 32% 33% 34% 33% 32% 32% 32%
31% 28%
27% 26% 22% 26% 25% 27% 25%
16% 19%
8%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

5
Evolução por Dia da Semana – Tahto (Atendimento SAC Fibra)
+25,2% +15,4%
Domingo Segunda Terça
37.5% 32.0% 25.8% 25.0%
-4,2% 29.1% 28.6%
24.0%
27.3% 21,4%
29.4% 25.0%
27.3% 22.2% 22,9% 17.5% 17,6% 17,5%
25.0% 20,6%
23.1% 15.0% 14.3%
20,0%
14,3% 10,2% 9,6%
13,3%
10,5% 8,9%
9,1% 6,8%
7,1% 29% 21% 28% 28% 26%
22% 24% 22% 25%
0,0%
17% 19% 16% 18% 18% 20%
11% 14% 13% 12% 15% 15%
8% 6% 4% 5% 5% 11% 8% 5% 8% 8% 5% 10%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

Quarta Quinta Sexta Sábado +10,0%

32.6% 33.3%
22.4% 22.4%
21.3% +2,3% 30.4%
25,7% 24.4% 22.7%
-5,6% 18,0%
19,1% 19,6% 26.9% 28,3%
24.1% -2,4% 25.0%
22,6%
17.6% 14.5%
18.4% 20,5%
12.0% 12,5% 12,2%
16.7% 17.2%
16,7%
14.3% 13,6% 14.3%
13,3% 11,9% 12,0% 13,3% 14,3%
11,4%
8,3%
8,3%
6,7% 5,3% 5,0% 4,8%
26% 19%
21% 19% 25% 22% 23% 20% 16% 17% 25%
17% 16% 14% 14% 14% 10% 15% 19% 17%
15% 14% 15% 14% 10%
10% 9% 11% 8% 10% 11% 12% 11% 12% 13%
6% 5% 7% 5% 8% 5% 7% 8% 8%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

6
Evolução por Fim de Semana – Tahto (Atendimento SAC Fibra)

Dia Útil Fim de Semana

+8,1% +5,9%
23.2% 23.9% 31.4%
20.0% 19.9% 27.8%
19,8% 18.7% 26.4%
18.6% 24,6%
15.8% 16,7% 21,9%
13.7% 19.1% 19,0%
84% 88%
18.4%
83% 84% 80% 11,8%
81% 17,2%
78% 75% 73% 75% 11,9%
67% 9,1%

33%
25% 27% 25%
22% 20%
16% 12% 17% 16% 19%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

7
Evolução por Quinzena – Tahto (Atendimento RETIDOS Fibra)

1ª Quinzena 2ª Quinzena
-1,8%
+3,0%
28.2% 31.8%
26.1% 26.9%
25.1% 27.4%
23.2% 23.1% 22,8% 27.1%
21.8% 24,4% 24.0% 25.3% 24.0%
19.8% 20,0% 20,4% 23,1% 23.9%
20.4%
18,0%

65% 49% 47% 49% 47% 49% 49% 51% 51% 51% 46%
51% 53% 51% 53% 51% 51% 49% 49% 49% 54% 35%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

8
Evolução por Semana – Tahto (Atendimento RETIDOS Fibra)
+1,5%
-7,2%
1ª Semana 2ª Semana
32.7% 30.0% 52%
26.1% 26.7% 26.9% 23,5% 23.3% 24.8%
25.3% 25,3% 25,5% 22.2%
22.5% 21.3% 21.4%
20,4% 20,0% 18.0% 18.8%
17.0%
17.2% 17,0%
44% 36%
28% 26% 27% 26%
24% 27% 24% 24% 23% 25% 26% 20% 18% 20% 22% 22% 23%
21%
14%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

-28,1%
3ª Semana +6,4% 4ª Semana 30.2% 31.1%
28.1%
31.0% 25.0% 23.9% 24.2% 25.5%
28,8% 23.5% 22,8%
26.5% 27.1% 26.8%
25.0% 25.0%
17,9%
20,0% 18,6%
17,1%
40%
36% 37% 33% 38% 33%
30% 30% 27%
25% 26% 24% 22% 22%
21%
17% 15% 20% 14% 15%
4%
0%
J/22 F M A M J J A S O N J/22 F M A M J J A S O N

9
Evolução por Dia da Semana – Tahto (Atendimento RETIDOS Fibra)

Domingo Segunda -2,7% Terça +2,2%

40.0% 31.7% 32.1% 31.3%
36.4% +11,7% 27.5% 26,7% 25.8%
28.9% 28.9%
33.3% 26.0% 26.2% 26,7%
25,0% 26,0% 26.5% 26.2% 26.7%
24,1%
28.6% 22.1% 22.4%
25,0% 25,0% 25.0% 19,0%
14.8%
18,2%

12,5% 13,3%

28% 21% 20% 28% 22% 21%

22% 21% 23%
18% 20% 15% 19% 18% 20% 18% 18% 20%
0,0%
0,0% 19% 17%
10% 13%
4% 3% 5% 3% 4% 3% 4% 1% 3% 5% 5%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

+8,2%
Quarta Quinta Sexta Sábado
+2,5% +7,4%
27.9% 30.1% 32.0% 31.6%
26.8% -7,5% 31.8% 28.6% 27.9%
31.3%
23,8% 29.4% 28,1%
23,1% 27.8% 24,4% 24.1%
21.1% 20.9% 20.9% 20.0% 26,9% 21.9% 24,2% 24.1% 25.0% 24.1%
18.9% 20.9% 21.7% 23,1%
16,3% 21.1% 18,8% 19,0% 20,0%
20,9% 17,5% 16,7%
17,4% 18,6%
12,5% 17,2%

9,3%

19% 24% 24% 20% 19% 22%

20% 17% 15% 21% 13% 17% 15% 21% 18% 23%
16% 13% 17% 15% 11% 18% 15% 14% 17%
13% 16%
12% 13% 10% 9% 14%
8% 11% 9% 9% 8% 9% 6% 8% 7% 7% 8%
6%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

10
Evolução por Fim de Semana – Tahto (Atendimento RETIDOS Fibra)

Dia Útil Fim de Semana

-0,9% +8,3%
33.3%
25.4% 25.6% 25.4% 31.0%
24.7% 24.9% 24.6% 28.6% 29.2%
87% 22.5% 27.3%
20.9% 20,9% 25.0% 25.6%
18.6% 22,9%
89% 85% 86% 91% 89% 87% 92% 90%
21,6% 20,9%
82% 87% 16,7%

18%
13% 11% 15% 14% 9% 11% 13% 10% 13%
8%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

11
Evolução por Regional – Tahto (Atendimento RETIDOS Fibra)
+3,9% +4,8%
RSUL RRJ RMB
34.0% 33.0% 32.5%
31.5% -2,9% 28.9% 30.5%
28.4% 29,1% 26.2% 26.9%25,7%
26,1% 25.7%26.9% 24.7%24.3%23.5% 22,9%
25,3%
21,8%21,0% 23,2% 22.2% 21,1%
20.5% 20,5%
18,7% 19,7% 17.2%
15,3% 15,6% 14,7%
25% 27% 22% 24%
26% 24% 29% 23%
23% 24% 23% 22% 20% 20% 22% 21% 19%
21% 21% 21% 18% 20%
18% 16% 19% 19% 17% 21% 17% 18%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

RCO RNN RSP

-4,1% -7,7%
27.5% 35.5%
26.0%
22.4%
22,6% 21.9% 22.5% 28.6%
20,0% 19.7%18.6%19,5% 26,8%
18,4% 23.4% 23.0% 23,7% +33,3%
19,1% 19,4% 20,8%
17,9% 16,4% 50.0% 50.0%
24% 25% 20% 23%
33.3% 33.3% 33.3%

18% 19% 20% 21% 16%

17% 17% 17% 16% 15% 16% 0,0% 0,0% 0,0% 0,0% 0,0%
15% 15% 15% 14%
12%

0% 1% 0% 1% 1% 1% 1% 0% 1% 1%
J/22 F M A M J J A S O N J/22 F M A M J J A S O N J/22 F M A M J J A S O N

12
Evolução por Aging – Tahto (Atendimento RETIDOS Fibra)
% PART % INSAT +4,3%

ATÉ 3 MESES 43.4% 44.0% +7,4% ENTRE 3 E 6 MESES 42.1%

37.8%
37,0% 35.4% 35.3%
34.5% 31.6%
32,3%
30,4% 28.6%
28,1% 27,1%
23,5% 23.7% 23,5%
23.1% 22,7%
20.6%
16,3%
14,3%
17% 17% 17% 17% 16%
14% 12% 14% 15% 13% 13% 11% 10% 8% 9% 8% 9% 9% 9% 10% 10% 7%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

ENTRE 6 E 12 MESES -8,8% > 12 MESES +0,5%

31.3%
28.8% 27.3% 30.1% 27.9% 23.3% 22.2%
24,4%
21,2% 20.5% 20.1% 21.0% 21.7%
22,6% 22,6% 17.8% 19,2%
18,9% 20,3% 15,1%
64% 65%
60% 61%
58% 57% 59% 58%
18% 19% 19% 20% 18% 19% 17% 54% 53% 56%
15% 15% 17% 16%

J/22 F M A M J J A S O N J/22 F M A M J J A S O N

13