EDP CONSULTING GROUP SDN BHD

EDP (M&E) CONSULTING GROUP SDN BHD

CLIENT SATISFACTION SURVEY FORM

Client : __________________________________________________________________

Scope of Work : _________________________________________________________________

Project Title & Job No. : __________________________________________________________________

Date of Assessment : _____________________

The following are the criteria of evaluation for measuring the performance of EDP Consulting Group Sdn Bhd for the above
mentioned project. Please indicate your score by circling on the appropriate number for each criteria. Number 8 represent
the highest score and number 0 represent the lowest score.

Criteria Excellent Good Satisfactory Average Poor

1) Service Quality 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =

2) Design Creativity 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =

3) Contract 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =
Documentation

4) Contract 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =
Management / Supervision

5) Professionalism 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =

6) Responsiveness 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =

7) Safety & Health 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =
Performance

8) Environmental 8 ….. ….. 7 ….. …..6 ….. ….. 5 ….. ….. 4 ….. ….. 3 ….. ….. 2 ….. ….. 1 …. ….. 0 =
Performance -------------
Total Score

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Suggestions for Improvement: _____________________________________________________________________________

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Signature : __________________________ Company Stamp:

Evaluated By :

Date :

Doc. Ref. : EDP/MAI/CSSF Rev. No. : 0 Issue Date : 5/10/2016