Praça Comandante Linneu Gomes,

S/N, Portaria 03 - SAOMM

Congonhas - São Paulo – SP
Cep: 04626-020
Telefone: (11) 5098-2312
Fax: (11) 5098-2552

ANEXO 1

VRG LINHAS AÉREAS S.A.

CHETA 2006-12-0VRN-01-00
CHE 0411-01/ANAC
 Nº : MN-124055
DTE – DISPOSIÇÃO TÉCNICA DE ENGENHARIA
(ETD – ENGINEERING TECHNICAL DISPOSITION) DATA: 04/07/2014

ACFT: ALL FLEET

FROTA: 737 NG
ATA: 28

ASSUNTO: Clique aqui para digitar texto.

SOLICITANTE: Gerencia Controle de Frotas
VIA: ☒ TA ☒ E-mail--------- ☐ Reunião
☐ Outra (Especifique): TA MN-124055
DATA DA SOLICITAÇÃO: 26/06/2014
TEMPO DE RESPOSTA: 8 dias
H/H GASTO: Engenharia: 08:30 H/H
Outros (Especifique): Clique aqui para digitar texto.
REFERÊNCIAS: SR #: 3-2911960967

DISCREPÂNCIA REPORTADA:
Durante inspeção rotineira de manutenção foi observado que os indicadores de nivelamento de
Pitch e Roll usados para abastecimento por régua localizados na baía de trem de pouso estavam
quebrados. O Pitch e Roll inclinometer (veja figura abaixo) são usados quando o sistema de
indicação da quantidade de combustível no painel de instrumentos do piloto estiver inoperante. Não
foi encontrado a referencia para despacho da aeronave com os indicadores de Pitch e Roll quebrado
ou faltando.
P/N 5002R – Roll Inclinometer
P/N 5002P – Pitch Inclinometer

FORM-IT/MM-MS-019-03 R01
 Praça Comandante Linneu Gomes,
S/N, Portaria 03 - SAOMM
Congonhas - São Paulo – SP
Cep: 04626-020
Telefone: (11) 5098-2312
Fax: (11) 5098-2552

ANEXO 2

VRG LINHAS AÉREAS S.A.

CHETA 2006-12-0VRN-01-00
CHE 0411-01/ANAC
-------------------------------------------------------------------------------------------------- Page 1 of 7 ----

Email Message related to SR #: 3-2911960967 Account: GOL Airlines

Activity #: 3-1C5JTU9 Timestamp: 07-Jul-2014 11:29:41 AM

Owner: Nicolas Genet Message Sent: 27-Jun-2014 06:02:39 AM ((GMT-

08:00) Pacific Time (US & Canada); Tijuana)

Message Number: GOT-GOT-14-0275-01C Status: Done

Type: Web - Inbound Sub Type: Request

From: Costa, Sandro Due: 04-Jul-2014 11:59:59 PM

Field Base: BFSSAO-Sao Paulo-Brazil

To:

Cc: Sandro Costa ,Systems Engineering Group

Airplanes:

Registry # Variable # Serial # Hours Cycles

Inquiry Type: Fleet Wide Request/Other

FAA Form 8100-9 Requested: No Repair Design Record Requested: No

Subject: Inclinometer Roll Attitude Broken

Body:

FROM: THE BOEING COMPANY

TO: GOL Airlines (GOT)
[MESSAGE NUMBER:GOT-GOT-14-0275-01C] Request
MESSAGE DATE: 27 Jun 2014 0603 US PACIFIC TIME / 27 Jun 2014 1303 GMT

Your message has been received. If a response has been requested, it will be provided on or before 04-Jul-
2014.

This message is sent to the following:

Sandro Ferreira Costa, at GOL Airlines

Systems Engineering GROUP, at GOL Airlines

SERVICE REQUEST ID: 3-2911960967

PRIORITY: Routine
ACCOUNT: GOL Airlines (GOT)
-------------------------------------------------------------------------------------------------- Page 2 of 7 ----

DUE DATE: 04-Jul-2014

PROJECT: BFSSAO-Sao Paulo-Brazil
PRODUCT TYPE: Airplane
PRODUCT LINE: 737
PRODUCT: 737-800
ATA: 2840-00

PART NUMBER: 5002R PART SERIAL NUMBER:

SUBJECT: Inclinometer Roll Attitude Broken

REFERENCES:
/A/ Inclinometer Roll Atittude - PN 5002R

DESCRIPTION:
Description
======================
GOT Engineering department has received reports from maintenance staff about several aircrafts with ref /A/
broken, missing or damaged.
When the fuel quantity indicating system does not operate correctly, the refuel operation can be performed by
measuring sticks also the airplane pitch and roll must be know in addition to the fuel depth to find the fuel
quantity in each fuel tank.

Desired Action
======================
GOL would like to ask Boeing:

1 - Has Boeing some technical objection for dispatch airplane with ref /A/ broken, missing or damaged until it
can be replaced?

2 - Is plumb bob a method to get the roll and pitch attitude of aircraft for use to refuel operation?

Purchase Order Number (if required)

======================

Sandro F. Costa
Systems Engineering (SAOMN)
VRG Linhas Aéreas S.A. â Grupo Gol
Phone: +55 11 5098-7768
Fax: +55 11 5098-2552
-------------------------------------------------------------------------------------------------- Page 3 of 7 ----

E-mail: sferreiracosta@golnaweb.com.br

When present, attachment names are listed below this line:

https://myboeingfleet.boeing.com/servicerequests/index.html?entityId=3-
1C5JTU9&entityType=CommunicationMessage
-------------------------------------------------------------------------------------------------- Page 4 of 7 ----

Email Message related to SR #: 3-2911960967 Account: GOL Airlines

Activity #: 3-1C9D31V Timestamp: 07-Jul-2014 11:29:41 AM

Owner: Nicolas Genet Message Sent: 30-Jun-2014 05:09:37 AM ((GMT-

08:00) Pacific Time (US & Canada); Tijuana)

Message Number: GOT-GOT-14-0275-02C Status: Done

Type: Web - Inbound Sub Type: Reply

From: Costa, Sandro Due: 02-Jul-2014 11:59:59 PM

Field Base: BFSSAO-Sao Paulo-Brazil

To:

Cc: Sandro Costa ,Systems Engineering Group

Airplanes:

Registry # Variable # Serial # Hours Cycles

Inquiry Type: Fleet Wide Request/Other

FAA Form 8100-9 Requested: No Repair Design Record Requested: No

Subject: RE:Inclinometer Roll Attitude Broken

Body:

GOT was wrong to ask Boeing provide a response on or before 04-July-2014. GOT would like to ask Boeing
anticipate a response until or before 02-July-2014 due a new event about Inclinometer Roll attitude broken
and consequently we are being asked about it. Sorry by mistake.

Regards,

Sandro F. Costa
Systems Engineering (SAOMN)
VRG Linhas Aéreas S.A. â Grupo Gol
Phone: +55 11 5098-7768
Fax: +55 11 5098-2552
E-mail: sferreiracosta@golnaweb.com.br
-------------------------------------------------------------------------------------------------- Page 5 of 7 ----

Email Message related to SR #: 3-2911960967 Account: GOL Airlines

Activity #: 3-1C9MSH5 Timestamp: 07-Jul-2014 11:29:41 AM

Owner: Nicolas Genet Message Sent: 30-Jun-2014 02:22:48 PM ((GMT-

08:00) Pacific Time (US & Canada); Tijuana)

Message Number: GOT-GOT-14-0275-03B Status: Done

Type: Email - Outbound Sub Type: Boeing Response

From: Due:

Field Base: BFSSAO-Sao Paulo-Brazil

To: gr-engenhariadesistemasmecanicos@golnaweb.com.br,sferreiracosta@golnaweb.com.br

Cc:

Airplanes:

Registry # Variable # Serial # Hours Cycles

Inquiry Type: Fleet Wide Request/Other

FAA Form 8100-9 Requested: No Repair Design Record Requested: No

Subject: Inclinometer Roll Attitude Broken

Body:

FROM: THE BOEING COMPANY

TO: GOL Airlines (GOT)
[MESSAGE NUMBER:GOT-GOT-14-0275-03B] Boeing Response
MESSAGE DATE: 30 Jun 2014 1422 US PACIFIC TIME / 30 Jun 2014 2122 GMT

The following message is distributed to the following people at GOL Airlines:

Systems Engineering GROUP, Sandro Ferreira Costa

Field Service Base: BFSSAO

Service Category: Airplane Model: 737Series/Product: 737-800 ATA: 2840-00

SUBJECT: Inclinometer Roll Attitude Broken

INQUIRY TYPE: Other FAA Form 8100-9 Requested: No Repair Design Record Requested: No
-------------------------------------------------------------------------------------------------- Page 6 of 7 ----

Part Number: 5002R Part Serial Number: P/N CAGE Code:

REFERENCES:
/A/ GOT-GOT-14-0275-01C
/B/ Inclinometer Roll Atittude - PN 5002R

DESCRIPTION:

In reference /A/ message GOL Airlines (GOT) advised Boeing that their engineering department had received
reports from maintenance staff about several aircraft with broken, missing or damaged inclinometers. The
GOL Airlines (GOT) questions are repeated below followed by the Boeing responses:

1 - Has Boeing some technical objection for dispatch airplane with a broken, missing or damaged inclinometer
until it can be replaced?

2 - Is plumb bob a method to get the roll and pitch attitude of aircraft for use to refuel operation?

RESPONSE:

1. Boeing has no technical objections to limited operation with the broken/removed inclinometer until it can be
replaced during scheduled maintenance. If manual verification of fuel quantity using the measuring sticks is
required, GOL Airlines will need to use a plumb bob and/or the attitude gage to determine the roll and attitude
angle of the airplane as shown in AMM 08-21-02 and 08-21-03. If manual verification of fuel quantity is
required due to an inoperative fuel quantity indication per Dispatch Deviations Guide (DDG) 28-06 or 28-07,
an alternate procedure can be used as noted in the general section of AMM 12-11-00, Refuel Operation When
the Fuel Quantity Indicating System Does not Operate.

2. A plumb bob or attitude gage can be used instead of the inclinometer, so the "acceptable procedure"
referred to in the Dispatch Procedures Guide (DDG) item 28-06 and 28-07 for an inoperative fuel indication is
not affected by a damage inclinometer. See AMM 08-21-02 and 08-21-03 for details of how to use the plumb
bob and attitude gage.

Boeing recommends that GOL Airlines (GOT) contact the inclinometer supplier for a replacement; Rieker
Incorporated.

If attachments are referred to, and are not present, please access them by logging into MyBoeingFleet Service
Requests application or contact your Boeing Field Service Representative.
https://myboeingfleet.boeing.com/servicerequests/index.html?entityId=3-
-------------------------------------------------------------------------------------------------- Page 7 of 7 ----

1C9MSH5&entityType=CommunicationMessage
Suppliers, please access attachments by logging into Boeing Partner Network Supplier Service Requests
application.

Nick Genet Propulsion Systems - Seattle

Glenn Primavera
Commercial Aviation Services
The Boeing Company