Todos os itens devem ser devolvidos até 11 de junho de 2023 .

Instruções adicionais para enviar seu pacote

Para retornar, siga as etapas 1 a 3 abaixo.
Se você estiver devolvendo o item de fora do Japão, visite Sobre devoluções internacionais
.
1. Prepare o número de identificação de devolução ou as informações necessárias
para a devolução (devem ser incluídas no pacote de devolução)
Com uma impressora
Imprima o número de ID de retorno (código de barras) exibido na parte inferior desta
página.
Sem impressora
Consulte "" Devolução de itens sem impressora "" e prepare as informações necessárias
para a devolução (um código de barras começando com ""sp"", etiqueta de remessa,
guia de remessa ou um memorando contendo o número de identificação de devolução
listado em no final desta página).
2. Inclua o número de identificação de devolução ou as informações necessárias
para a devolução no pacote
Inclua o número de identificação de devolução impresso na etapa 1 ou as informações
necessárias para a devolução no pacote.
Observação: não poderemos processar a devolução adequadamente se o número de
identificação de devolução ou as informações necessárias para a devolução não
estiverem incluídas no pacote.
3. Devolva o pacote
Solicite uma devolução usando um dos seguintes métodos.
Using the in-store drop-off service (shipping from a post office or a Lawson
store)
Return shipping cost: You will not need to pay the return shipping cost when
returning using the in-store drop-off service. However, in the case of a return due to
the customer s circumstances, the return shipping cost will be deducted from the
refund amount. The return shipping cost varies depending on the price, size, etc. of
the item.
How to apply: Before returning the item, be sure to apply for a return using the link
below.
Application
Note: When using the in-store drop-off service, the 2D code displayed after the
application is required. Please note that this 2D code is different from the return ID
number.
How to return: You can return the package using the Yu-Pack service (charge collect,
up to 25kg and 170cm) from a nearby post offife or LAWSON store. Please check the
link below for details on how to return items.
Returning at a Post Office
Returning at a Lawson Store

Return using a carrier's delivery service

 Only available with Japan Post (Yu-Pack only), Yamato or Sagawa. Please fill in the
return address in the "ship-to" field of the carrier's invoice. The ship-to phone number
is not required.

Items brought to the return address in-person will not be accepted.

For details on the return shipping cost, please see "Return Shipping".
When returning from overseas, please see "Make an International Return".
Important:
In the following cases, the refund process may take time, or the item may be returned
by cash-on-delivery because the refund cannot be accepted.
The condition of the returned item doesn't match the reason for return selected in
the Online Return Center.
Correct information about the returned item (the return ID number, etc.) or a part or
accessory for the returned item is missing.
The returned item is not the one that was requested to be returned.
The item was shipped to a different return address than the one specified during the
return process.
To ensure safe transportation, the battery must be returned inside the product.

Return address
This ship address can be used for this return only.
When you have items to return to different shipping addresses, you have to arrange Pickup
Service for each shipping address.
Return ID
A return ID number is created for each item that has been requested to be returned.
Use this ID only for returning the item listed below.
Note: Please include the return ID number in the package when returning. Please note that
this ID number is different from the 2D code issued when using the in-store drop-off service.

Item Descriptions Quantity

Smart Watch, 2.15 Inch Large Screen, 2023 Innovative Model, 2 Types of 1
Belts & Bluetooth Calling Function, Various Exercise Modes, Activity Meter,
Voice Assistant, Calculator, IP67 Waterproof, Smart Watch, Various Dial
Freely Settings, DIY Dial, Music Control, Built-in Speaker, Smart Bracelet,
Incoming Call Notification/Rejection, Email Notifications, Flashlight, Remote
Photography, Brightness Adjustment, Wrist Light, Alarm, Weather
Forecast, Japanese Instruction Manual Included (English Language Not
Guaranteed)