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Edson José Cor tiano

Candida Regina Palma

LÍNGUA INGLESA
INSTRUMENTAL

2010
© 2009 – IESDE Brasil S.A. É proibida a reprodução, mesmo parcial, por qualquer processo, sem autorização por escrito
dos autores e do detentor dos direitos autorais.

C829 Cortiano, Edson José; Palma, Candida Regina. / Língua Inglesa


Instrumental. / Edson José Cortiano; Candida Regina Palma.
— Curitiba: IESDE Brasil S.A. , 2010.
156 p.

ISBN: 978-85-387-0803-2

1. Língua Inglesa - Compêndio para estrangeiros. 2. Língua


inglesa - Estudo e ensino. 3. Correspondência comercial. I. Título.
II. Palma, Candida Regina.

CDD 428.24

Capa: IESDE Brasil S.A.


Imagem da capa: Istock Photo
Comstock Complete
Jupiter Images / DPI Images
Thinkstock
Creative Suíte

Todos os direitos reservados.

IESDE Brasil S.A.


Al. Dr. Carlos de Carvalho, 1.482. CEP: 80730-200
Batel – Curitiba – PR
0800 708 88 88 – www.iesde.com.br
Edson José Cortiano
Mestre em Inglês – Área de Concentração: Tradução e
Legendagem de filmes pela Universidade Federal do Paraná
(UFPR-1989); Bacharel em Letras Inglês-português (UFPR-
1985).

Candida Regina Palma


Leciona no Centro Binacional Brasil – Estados Unidos,
de Curitiba. Além de professora, também treina profes-
sores, é palestrante em eventos da área e autora de mate-
riais e livros didáticos.
Sumário
Meeting people........................................................................................................9
Greetings........................................................................................................................................................ 9
The alphabet...............................................................................................................................................10
Names and titles........................................................................................................................................11
Pronomes pessoais...................................................................................................................................13
To be – interrogative and short answers..........................................................................................14
Contractions................................................................................................................................................14
Question words..........................................................................................................................................15
Numbers.......................................................................................................................................................15
Personal information...............................................................................................................................16

At work.......................................................................................................................29
What do you know?..................................................................................................................................29
Occupations................................................................................................................................................31
Simple present – affirmative and negative......................................................................................32
Frequency adverbials – How often?...................................................................................................34

Making appointments and reservations.......................................................57


What do you know?..................................................................................................................................57
On-line reservations.................................................................................................................................62
Present continuous – affirmative and negative.............................................................................64

Placing orders and giving directions..............................................................79


What do you know?..................................................................................................................................79
Ordinal numbers........................................................................................................................................81
Imperative....................................................................................................................................................82

Complaints, requests and offers.......................................................................99


What do you know?..................................................................................................................................99
Will/ Won’t..................................................................................................................................................101
Object pronouns.....................................................................................................................................102
Colors...........................................................................................................................................................102
Simple past – affirmative and negative...........................................................................................102
Simple past – interrogative..................................................................................................................104
Short answers...........................................................................................................................................105
Requests and offers................................................................................................................................106

Getting a job......................................................................................................... 123


Formal and informal letters.................................................................................................................123
Writing a formal letter...........................................................................................................................125
Present perfect – affirmative and negative....................................................................................129
Present perfect – interrogative..........................................................................................................131
Short answers...........................................................................................................................................131

Glossary.................................................................................................................. 143

Functions............................................................................................................... 151
Apresentação
Caro aluno,

Nos dias de hoje, não há profissional que sobreviva


sem o conhecimento de línguas estrangeiras, em especial
o inglês. Foi pensando nisso, e no dia a dia da sua profissão,
que elaboramos este material. O papel do(a) secretário(a)
ampliou-se muito nas últimas décadas e essa tendência
não para por aí. São diversas e fundamentais as funções
do profissional de secretariado.

A ideia deste livro é apresentar a você a estrutura


da língua inglesa para que esta seja uma importante fer-
ramenta em sua vida profissional. Além da estrutura da
língua, procuramos ilustrar de forma prática o seu uso no
ambiente de trabalho do(a) secretário(a), objetivo maior
deste material. Atender telefonemas internacionais, agen-
dar compromissos, fazer reservas, pedidos e reclamações,
escrever cartas formais e informais, e até mesmo a prepa-
ração para enfrentar o mercado de trabalho foram preocu-
pações constantes no desenvolvimento deste livro.

Então mãos à obra!

Deixamos aqui uma mensagem para sua reflexão:

“Eu nunca ensino aos meus alunos. Somente tento


criar condições nas quais eles possam aprender.” (Albert
Einstein)
Meeting people

Greetings
Hi oi (informal)
Hello olá
Goodbye/ Bye tchau
Good morning bom dia
Good afternoon boa tarde
Good evening boa noite
Good night boa noite (ao se despedir)

Dialogue 1
Leia o diálogo abaixo sobre Rachel, uma secretária executiva da CE (Core Enterpri-
ses). Ela está conhecendo Julia, a nova estagiária.
Comstock Complete.

R: Hi, my name is Rachel Burns. Nice to meet you.

J: I am Julia, Julia Palmer. Nice to meet you too.

9
R: Julia, this is my office and this ­­is your workstation.

R: This is Larry, the import manager, and that is Suzie, the sales manager.

L: Hello, Julia. Welcome to CE!

S: Hi, Julia. Pleased to meet you.

J: Thank you. It is nice to meet you.

Understanding
Nice to meet you quer dizer “Prazer em conhecê-lo”. Outra forma de dizer a mesma
coisa é:

Pleased to meet you.

It is nice to meet you.

Quando alguém nos diz nice to meet you, devemos responder:

Nice to meet you too.

Ao se despedir de alguém à noite, é correto dizer:

Goodbye / Good night.

As palavras this e that significam:

este / esta e aquele /aquela.

The alphabet
Entre parênteses encontra-se a leitura das letras para facilitar a sua pronúncia.
Para informações sobre transcrição fonológica.

A (ei) H (eitx) O (ou) V (vi)


B (bi) I (ai) P (pi) W (dabliu)
C (si) J (djei) Q (kiu) X (éx)
D (di) K (kei) R (ar) Y (uai)
Meeting people

E (i) L (él) S (és) Z (zi)


F (éf ) M (emm) T (ti)
G (dji) N (enn) U (iú)

10
As letras do alfabeto que têm sons semelhantes são:

A, H, J e K.

A pronúncia correta das abreviaturas VIP / DJ / CEO é, respectivamente:

(vi) (ai) (pi) / (di) (djei) / (si) (i) (ou).

Names and titles


Informalmente, podemos chamar as pessoas pelo primeiro nome (first name,
given name). Formalmente, usamos um título e o sobrenome (last name, family name).
Lembre-se de que tais títulos são usados apenas com sobrenomes. Observe: Paul
Rubens – Mr Rubens ou Paul, e não Mr Paul.

Mr = Senhor
Mrs = Senhora (mulheres casadas ou idosas)
Miss = Senhorita (mulheres solteiras e jovens)
Ms (diz-se miz) = título neutro para mulheres

Dialogue 2 – Spelling
É bastante comum no dia a dia do profissional de secretariado surgir a necessi-
dade de se soletrar nomes e sobrenomes, ou mesmo usar siglas e abreviações. Por essa
razão, é indispensável que conheçamos bem o alfabeto em inglês.

No diálogo a seguir, Julia está almoçando com seu colega de trabalho, Larry.
Observe como eles fazem quando não conseguem entender alguma palavra que foi
dita na conversa. Comstock Complete.
Divulgação.

Meeting people

11
L: Julia, where are you from?

J: I’m from Chilliwack, Canada.

L: Wow, how do you spell that?

J: C-H-I-L-L-I-W-A-C-K. How about you, Larry?

L: I’m from Berlin, Germany.

J: So, what’s your last name?

L: It’s Diefendorf, Larry Diefendorf.

J: How do you spell that?

L: D-I-E-F-E-N-D-O-R-F.

J: Hey, Mr Diefendorf, that’s a difficult name!

Understanding
Where are you from? significa:

De onde você é?

A resposta para Where are you from? é:

I am from...

Em, Wow, how do you spell that?, Larry pede a Julia que:

soletre seu sobrenome.

Julia e Larry chamam um ao outro pelo:

primeiro nome apenas.

Quanto à nacionalidade, são norte-americanos?

Não, nenhum deles.


Meeting people

12
Pronomes pessoais
I eu
You tu, você
He ele
She ela
ele, ela (para coi-
It
sas ou animais)
We nós
You vós, vocês
They eles, elas

Subject Verb Complement


I Am a secretary.
You Are welcome.
He Is the import manager.
She Is the sales manager.
It Is my office.
We Are in a meeting.
They Are from the US.

Subject Verb Complement


I Am not a secretary.
You Are not welcome.
He Is not the import manager.
She Is not the sales manager.
It Is not my office.
We Are not in a meeting.
They Are not from the US.
Meeting people

13
To be – interrogative and short answers
Nas perguntas, o verbo auxiliar aparece antes do sujeito. Quando a pergunta co-
meçar com o verbo auxiliar, ela nos fornecerá uma resposta do tipo sim ou não. Nesse
caso, podemos usar as short answers (respostas curtas). Observe:

Am I a secretary? Yes, I am./ No, I’m not.


Yes, you are./ No, you’re
Are You welcome?
not/ you aren’t.
Yes, he is./ No, he is not/
Is He the import manager?
he isn’t.
Yes, she is./ No, she’s
Is She the sales manager?
not/ she isn’t.
Yes, it is./ No, it’s not/ it
Is It my office?
isn’t.
Yes, we are./ No, we’re
Are We in a meeting?
not/ we aren’t.
Yes, they are./ No,
Are They from the US?
they’re not/ they aren’t.

Contractions
Contractions são usadas apenas informalmente.

I am = I’m I am not = I’m not


You are = you’re You are not = you’re not/ you aren’t
He is = he’s He is not = he’s not/ he isn’t
She is = she’s She is not = she’s not/ she isn’t
It is = it’s It is not = it’s not/ it isn’t
We are = we’re We are not = we’re not/ we aren’t
They are = they’re They are not = they’re not/ they aren’t
Note: não usamos contractions para short answers afirmativas.
Meeting people

14
Question words
Quando uma pergunta começa com verbo auxiliar, a resposta é afirmativa ou ne-
gativa (yes or no). Quando queremos uma informação, devemos usar question words.
São question words:

What – o quê, qual Why – por que

Where – onde, de onde Which – qual

When – quando Whose – de quem

Who – quem How – como

Numbers
0 1 2 3 4 5 6 7 8 9
zero one two three four five six seven eight nine

10 11 12 13 14 15 16 17 18 19
ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen

21 22 23 24 25 27 28 29
20 26
twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty-
twenty twenty-six
one two three four five seven eight nine

30 40 50 60 70 80 90
thirty forty fifty sixty seventy eighty ninety

1110
110
100 200 1000 one 2000 1,000,000
one hundred
one hundred two hundred one thousand thousand one two thousand one million
ten
hundred ten

Em inglês, usa-se vírgula na separação da casa dos milhares em vez de ponto.

O número 0 (zero) geralmente é lido da mesma forma que a letra “o”.


Meeting people

Em inglês americano, não se usa and entre os números.

15
No cotidiano, a palavra hundred também pode ser utilizada na leitura de nú-
meros que estão na casa dos milhares. Nesse caso, leem-se os dois primeiros
números como se estivessem na casa das dezenas e, em seguida, a palavra
hundred. Por exemplo: 1200 – twelve hundred.

Quando as palavras hundred, thousand, million, billion são usadas após um


número, elas não têm plural, por exemplo, 2000 – two thousand (sem “s”). No
entanto, quando usadas de forma genérica, têm. Ex.: Hundreds of candidates
took the test.

Personal information
Dialogue 3

Age (idade)
Children (kids)
A resposta curta seria apenas o
son(s) = filho(s)
número, sem
daughter(s) = filha(s)
years old. Ex.: I’m 31.

Rachel está fazendo o cadastro de Julia.

R: Julia, what is your full name?

J: It’s Julia Palmer.

R: Where do you live?

J: I live on 34, 60th Street, apartment 2E, Woodside, NY 11377.

R: What’s your telephone number?

J: It’s 550-3691.

R: Are you married?

J: No, I’m not. I’m single.

R: Do you have children?


Meeting people

J: No, I don’t.

R: How old are you?

16
J: I’m 24 years old.

R: What is your birth date?

J: It’s January, 15, 1983.

Understanding
Where do you live? significa:

Onde você mora?

Quando Julia diz I’m single, está respondendo à pergunta:

Você é casada?

A resposta correta para How old are you? é:

I am 24 years old.

Birth date significa:

data de nascimento.

Informação que Rachel não pede a Julia:

seu último emprego.

Texto complementar

Greetings!
Multicultural differences in greetings you need to be aware of

(DUNN, 2007. Adaptado.)

Multiculturalism is a reality. Culture is not ethnic or racial. It is learned and each


culture is different. Treat everyone like a unique individual, as you would like to be
treated, don’t value stereotypes, and use your emotional intelligence to be more
intuitive about how to communicate and negotiate with people from different cul-
Meeting people

tures. For example, most of the world does not greet by shaking hands. People from
Asian cultures bow. Some cultures naturally greet by hugging. Some cultures kiss!

17
Greetings are critical first moves in relationships. Start with a polite word or
two, like “Mr And Mrs Taekwondo, it’s nice to meet you finally,” and observe what
they do and are comfortable with. Then imitate their gesture, bow, hand shake, hug
or nothing! Use your intuition! When in doubt, err on the side of conservatism.

Glossary
About = sobre Naturally = naturalmente

Bow = fazer reverência Nothing = nada

Doubt = dúvida Often = frequentemente

Each = cada Other = outro, outros

Err = erre People = pessoas

Ethnic = étnico Polite= educado

Everyone = todos Reality = realidade

Finally = finalmente Relationship = relacionamento

First moves = primeiros passos Shake hands = dar um aperto de mão

Gesture = gestos Side = lado

Greeting = saudação Start = começar

Hug = abraçar Some = algumas

Kiss = beijar Treat = tratar

Learned = aprendido Value = valorizar

Like = como Word = palavra

Male friends = amigos homens World = mundo

Most = a maioria Would like = gostaria


Meeting people

18
Atividades

1. Coloque em ordem o diálogo a seguir.

34! Wow! Are you married?

And do you have children, Patrick?

C-A-N-B-E-R-R-A. And where do you live, San Diego or New York?

Canberra? How do you spell that?

Divorced.

Hi, my name is Georgia Brown. Nice to meet you too.

How old are you, Georgia?

I am from San Diego. How about you?

I am Patrick Newman. Nice to meet you.

I live in New York. I work here.

I’m 34 years old.

I’m from Canberra, Australia.

It’s 550-0482. Call me!

No, I’m single. What about you, Patrick?

No, no children. What’s your telephone number?

Where are you from, Georgia?

2. Escreva perguntas para as respostas dadas:

a) __________________________________________________________________ ?
My name is Lucy Spring.
Meeting people

19
b) __________________________________________________________________ ?
I’m from Madrid, Spain.

c) __________________________________________________________________ ?
No, I’m single.

d) __________________________________________________________________ ?
Yes, I have a little boy.

e) __________________________________________________________________ ?
I live at 64, Broadway Street, apartment 2.

f) __________________________________________________________________ ?
I’m 34.

3. Responda a essas perguntas sobre você.

a) What is your full name?

b) How do you spell your last name?

c) Where are you from?

d) Where do you live?

e) What is your telephone number?

f ) How old are you?

g) Are you married?

h) Do you have children?


Meeting people

20
4. Encontre estes números no caça-palavras: 8 / 88 / 51 / 14 / 13 / 27:

Q W E Z X C V T T G H J K L M

S E Y R T U H H F Z B N B N A

X H I S F H Q G D X E W V F S

C J S G N V A I E V F S F I D

V K A D H B S E E C T X H F E

B L S F O T F S W V Y D J T F

N Z D H L K Y F S B H V O Y Y

N X Z M L T G E Z N B F I O H

M W S X N W B N I H J K L N J

J A W E R C V N B G G B V E N

U R W T H Y U J I K H L O I M

S T K J H L F V D S X T W H V

D W D T H I R T E E N P K V B

F A F M J K L T B H G Y W Z Y

G T H I N E E T R U O F E V U

5. Circule a forma correta do verbo.

a) Brazil am / is / are in South America.

b) Diefendorf am / is / are Larry’s last name.

c) Larry am not / aren’t / isn’t from Canada.

d) Rachel am / is / are a secretary.

e) Berlin am not / aren’t / isn’t in Canada.


Meeting people

f ) The CE office am not / aren’t / isn’t in Montreal.

g) We am not / aren’t / isn’t in the office.

21
6. Complete as frases com o verbo to be na forma afirmativa ou negativa.

a) My name _______ Rachel Burns.

b) I _______ Larry Diefendorf.

c) We _______ from Brazil.

d) Julia _______ from Canada.

e) We _______ in Germany.

f ) It _______ December, 25.

g) Larry _______ from Berlin.

7. Ordene as palavras para formar frases interrogativas.

a) from / are / where / you / ? ______________________________________________

b) secretary / a / you / are / ? _______________________________________________

c) Germany / you/ from / are / ? ___________________________________________

d) name / what / last / is / your/ ? __________________________________________

e) Larry / import manager / is / the / ? ______________________________________

f ) we / New York/ are / in / ? _______________________________________________

g) it / December, 25 / is / ? ________________________________________________

8. Sublinhe nos diálogos 1 e 2 todos os verbos to be que aparecem.

9. Escreva por extenso os números a seguir.

a) 25 = __________________________________________________________________

b) 62 = __________________________________________________________________

c) 167 = ________________________________________________________________

d) 593 = ________________________________________________________________
Meeting people

e) 1212 = _______________________________________________________________

f ) 1,255,944 = __________________________________________________________

22
10. What are these numbers?

a) Eight hundred fourteen.

b) Six thousand five hundred ninety-eight.

c) One million, seven hundred twenty-two thousand, eleven.

d) Three million, one hundred seventy-four thousand, six hundred one.

e) Nine hundred ninety-nine thousand, five hundred ninety-five.

f ) Two hundred forty thousand.

g) Twenty million, eight hundred thousand.

Ampliando conhecimentos

No site <www.english-online.org.uk/course.htm?name=beg&link=begcourse.
htm> você encontrará conteúdos como: apresentações, informações pessoais, o alfa-
beto, os números, pronomes pessoais, o verbo to be, entre outras coisas.

A transcrição dos símbolos fonéticos está disponível em: <http://esl.about.com/


library/weekly/aa040998.htm>.

Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

BEGINNERS ENGLISH COURSE. Disponível em: <www.english-online.org.uk/course.


htm?name=beg&link=begcourse.htm>. Acesso em: 1 jun. 2010.

DUNN, Susan. Greetings! Multicultural Differences in Greetings you Need to Be


Aware of. Disponível em: <www.bpic.co.uk/articles/greetings.htm>. Acesso em: 29
set. 2007.

REFERENCE GUIDE TO PHONETIC SYMBOLS. <www.english-online.org.uk/course.


htm?name=beg&link=begcourse.htm>. Acesso em: 1 jun. 2010.
Meeting people

23
Gabarito

1. P: I am Patrick Newman. Nice to meet you.


G: Hi, my name is Georgia Brown. Nice to meet you too.
P: Where are you from, Georgia?
G: I am from San Diego. How about you?
P: I’m from Canberra, Australia.
G: Canberra? How do you spell that?
P: C-A-N-B-E-R-R-A. And where do you live, San Diego or New York?
G: I live in New York. I work here.
P: How old are you, Georgia?
G: I’m 34 years old.
P: 34! Wow! Are you married?
G: No, I’m single. What about you, Patrick?
P: Divorced.
G: And do you have children, Patrick?
P: No, no children. What’s your telephone number?
G: It’s 550-0482. Call me!

2.

a) What is your name?


b) Where are you from?
c) Are you married?
d) Do you have children?
e) Where do you live?
f ) How old are you?
Meeting people

24
3.

a) My name is Roberto Azul de Lima.


b) L-I-M-A
c) I’m from...
d) I live at...
e) My phone number is...
f ) I’m... years old.
g) Yes, I am/ No, I’m not.
h) Yes, I do/ No, I don’t.

4.

Q W E Z X C V T T G H J K L M

S E Y R T U H H F Z B N B N A

X H I S F H Q G D X E W V F S

C J S G N V A I E V F S F I D

V K A D H B S E E C T X H F E

B L S F O T F S W V Y D J T F

N Z D H L K Y F S B H V O Y Y

N X Z M L T G E Z N B F I O H

M W S X N W B N I H J K L N J

J A W E R C V N B G G B V E N

U R W T H Y U J I K H L O I M

S T K J H L F V D S X T W H V

D W D T H I R T E E N P K V B
Meeting people

F A F M J K L T B H G Y W Z Y

G T H I N E E T R U O F E V U

25
5.

a) is

b) is

c) isn’t

d) is

e) isn’t

f ) isn’t

g) aren’t

6.

a) isn’t

b) am not

c) are

d) is

e) aren’t

f ) isn’t

g) is

7.

a) Where are you from?

b) Are you a secretary?

c) Are you from Germany?

d) What is your last name?

e) Is Larry the import manager?


Meeting people

f ) Are we in New York?

g) Is it December, 25?

26
8. R: is
J: am
R: is / is
R: is / is
J: is

9.

a) twenty-five

b) sixty-two

c) one hundred sixty-seven

d) five hundred ninety-three

e) one thousand twelve

f ) one million, two hundred fifty-five thousand, nine hundred forty-four

10.

a) 814

b) 6598

c) 1,722,011

d) 3,174,601

e) 999,595

f ) 240,000

g) 20,800,000 Meeting people

27
At work

What do you know?


Relacione as figuras às profissões.

accountant architect chef computer programmer


designer doctor engineer flight attendant
pilot secretary waiter/waitress hairdresser/ barber
dentist
Comstock Complete.

Jupiter Images/DPI Images.

1. 2.
Creative Suíte.

Istock Photo.

3. 4.

29
At work

30
9.
7.
5.

11.
Comstock Complete. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.

12.
10.
8.
6.

Jupiter Images/DPI Images. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
Jupiter Images/DPI Images.
13.

Occupations
Quando falamos sobre occupation, algumas perguntas comuns são:

What do you do? O que você faz?

Where do you work? Onde você trabalha?

What’s your occupation? Qual é sua ocupação?

Ao dizer a profissão, usa-se o artigo a/an, sempre que for singular.

I’m an engineer.

She’s a manager.

They’re computer programmers.

Dialogue 1 – Office routine


Rachel está mostrando o escritório a Julia.

This is my routine. Every morning at 8 o’clock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.

Rachel: You know Larry, he manages and negotiates all transportation of impor-
ted goods.

Rachel: And Suzie organizes, trains and motivates sales teams in CE.
At work

Rachel: Here is your job. You photocopy this material, fax this document to Mr
Carraro at the Monet Corporation and print the weekly reports from all departments.
31
Julia: Where is the photocopier, Rachel?

Rachel: It’s down the hall, next to the mail room.

Understanding
Na frase I keep the articles in a file, here in this file cabinet, Rachel diz que:

Guarda artigos sobre clientes em uma pasta dentro do arquivo.

Segundo Rachel, Larry... manages and negotiates all transportation of imported


goods:

gerencia e negocia todo o transporte de artigos importados.

As palavras articles, newspaper e weekly report, significam, respectivamente:

artigos, jornal, e relatório semanal.

Os equipamentos de escritório como fotocopiadora, aparelho de fax, impressora,


em inglês são, respectivamente:

photocopies, fax machine e printer.

Simple present – affirmative and negative


O simple present expressa o presente do dia a dia, das ações regulares, rotineiras.
Pode expressar ainda fatos e verdades universais.

No simple present, o verbo auxiliar é o do, que aparece em frases negativas e inter-
rogativas. Diferentemente do verbo to be (ser, estar), o do não tem significado, apenas
exerce função de verbo auxiliar.

Cuidado! O verbo do também existe como um verbo comum e significa fazer.

I never do homework on weekends. Nunca faço dever de casa nos fins de semana.

Subject Verb Complement


I work at CE.
You work every day.
He works in a bank.
She works part time.
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32
Subject Verb Complement
It works with batteries.
We work together.
They work in the US.

He/ she/ it (3.a pessoa do singular) form


Na forma afirmativa do presente simples, acrescenta-se s ao final do verbo sempre
que o sujeito for he/ she/ it.

I work He works

Acrescentamos es aos verbos terminados em s, ss, sh, ch, x e o.

I go He goes
I miss He misses

Os verbos terminados em y precedidos de consoante perdem o y e ganham ies.

I study He studies
I cry He cries

O verbo have (ter), na terceira pessoa do singular fica has.

I have He has

Na forma negativa, aparece o verbo auxiliar do. No caso de he/ she/ it, o verbo
auxiliar é does e o verbo comum perde o s usado na forma afirmativa.

Subject Aux. verb Verb Complement


I do not work at CE, New York.
You do not work every day.
He does not work in a bank.
She does not work part time.
It does not work with batteries.
We do not work together.
They do not work in the US.
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33
Simple present – interrogative
Aux. verb Subject Verb Complement
Do I work at CE, New York?
Do You work every day?
Does He work in a bank?
Does She work part time?
Does It work with batteries?
Do We work together?
Do They work in the US?

Short answers
Yes, I do. No, I don’t.
Yes, you do. No, you don’t.
Yes, he does. No, he doesn’t.
Yes, she does. No, she doesn’t.
Yes, it does. No, it doesn’t.
Yes, we do. No, we don’t.
Yes, they do. No, they don’t.

Frequency adverbials – How often?


No simple present, é comum usarmos frequency adverbials ou expressões que des-
crevam a frequência de uma atividade. A pergunta começa com How often...? (com que
frequência...?)

Ex.: How often do you travel? / How often are you in Texas?

always sempre

every todo /a ...

sometimes às vezes
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once a month uma vez por mês

34
twice a week duas vezes por semana

often frequentemente

usually geralmente

3 times a year três vezes por ano

rarely raramente

never nunca

Days of the week


Usamos a preposição on sempre que nos referirmos a dia, seja dia do mês ou da
semana.

Ex.: I have staff meeting on Monday.

Monday = segunda-feira Friday = sexta-feira

Tuesday = terça-feira Saturday = sábado

Wednesday = quarta-feira Sunday = domingo

Thursday = quinta-feira

Months of the year


Sempre que nos referirmos a mês, usamos a preposição in.

Ex.: I have vacation in February.

January = janeiro February = fevereiro March = março

April = abril May = maio June = junho

July = julho August = agosto September = setembro

October = outubro November = novembro December = dezembro

Time telling – What time is it?


Para falar de horário, usamos a preposição at:
At work

I start work at 8 o’clock.

35
Em inglês, quando temos uma hora exata, usamos o’clock depois do número:

3:00 ou 15:00 = Three o’clock.

De 1 a 30 minutos após uma hora exata, dizemos x minutes past / after x hours.

3:15 = fifteen past / after three.

Ou, ainda, apenas lemos os números: three fifteen.

Quando falta de 1 a 30 minutos para completar a próxima hora exata, dizemos x


minutes to x hours.

3:50 = ten to four.

Quando passam ou faltam15 minutos para a próxima hora exata, podemos usar a
expressão a quarter.

2:15 = a quarter past / after two.

2:45 = a quarter to three / two forty-five.

Quando se passam 30 minutos, podemos chamá-los de half.

2:30 = half past two / two thirty.

AM / PM ou a.m. / p.m.

AM  de meia-noite a meio-dia.

PM  de meio-dia a meia-noite.

Dialogue 2 – Making phone calls


Julia está fazendo alguns telefonemas.

Attendant: Log On international, can I help you?

Julia: Good afternoon. This is Julia from Core Enterprises. I’d like to speak to Mr
Burton, please.

Attendant: Just a moment.

Attendant: I’m afraid Mr Burton is in a meeting now. Would you like to leave a
message?

Julia: Yes, please ask him to call me back at 531- 0812. Thank you.
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36
Attendant: You’re welcome

Attendant: JJ Accounting office, how may I help you?

Julia: Hello, I’d like to talk to Jack Hughs, please.

Attendant: Who’s calling, please?

Julia: Julia Palmer, from Core Enterprises.

Attendant: I’ll put you through to his department.

Jack: Hello?

Julia: Hello, this is Julia Palmer, I’d like to speak to Jack, please.

Jack: Speaking. How are you, Julia?

Julia: I’m fine, Jack. And you?

Jack: Fine. What would you like?

Julia: Well, I need your last annual report for next week.

Jack: That’s ok. I’ll mail it to you this afternoon.

Julia: Thanks, Jack. Nice talking to you.

Jack: Bye, Julia.

Attendant: Dr Patter’s office, good afternoon!

Julia: Good afternoon, I’d like to confirm an appointment, please.

Attendant: When is the appointment for?

Julia: It’s for Wednesday morning, for Ms Burns.

Attendant: Wednesday morning, on August 5, at 11 o’clock. Confirmed. Anything


else?

Julia: No, thank you.

Understanding
Can I help you? é uma forma de oferecer ajuda.

O termo would like ou ’d like. Significa:


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gostaria.

37
Who’s calling, please? refere-se à:

pessoa que está falando.

I’ll put you through to his department e I’ll mail it to you this afternoon, I’ll put you
through e I’ll mail significam:

vou transferir/ vou enviar.

A pergunta em inglês à resposta – Vou bem, obrigada, e você?:

How are you?

Speaking e nice talking to you correspondem à:

sou eu quem está falando e foi bom falar com você.

As palavras appointment e meeting significam respectivamente:

compromisso e reunião.

Useful language – on the telephone


Speak slowly, please. (Fale devagar, por favor.)

I can’t speak English very well. (Não sei falar inglês muito bem.)

Could you repeat that, please? (Você poderia repetir, por favor?)

I’m sorry, I didn’t understand. (Desculpe-me, não entendi.)

Texto complementar

Secretaries
(SORGEN, 2009)

If your idea of a secretary is someone who answers the telephone, types a letter,
and brings the boss coffee, it’s time to update that image. Today’s secretary is a highly
skilled, educated individual with a promising career path. “Secretarial jobs are more
critical now than ever before,” says Tim Fisher, president of Nancy Adams Personnel.

“These people are really responsible for making the whole show go.” According
At work

to Mr Fisher, advances in office technology have given rise to a need for staff mem-

38
bers who have sophisticated skill levels. “Secretaries today are an office’s automa-
tion,” he asserts. “You can do without an accountant before you can do without a
secretary.” Linda Burton, vice president of Office Mates, agrees. “Secretaries are res-
ponsible for so much these days,” she explains. “They’re really an integral part of a
business’ operations”.

“Because of the downsizing that many companies have been forced to undergo
in the past few years,” Ms Burton adds, “today’s administrative support worker wears
more hats than ever before.” In addition to a strong word processing background,
says Ms Burton, secretaries must know how to spell, punctuate, and write gramma-
tically correct documents. They are also being called upon to perform a variety of
middle management duties such as purchasing and customer service.

“In the twelve years I’ve been here,” says Ms Burton, “I’ve seen this field really
grow. Today, secretaries are being handpicked for positions, perhaps even being in-
terviewed two or three times for one job... that’s a process that used to be reserved
for middle and upper management slots. That just shows you what a vital function
they serve.”

Glenda Scherr won’t disagree with that. An executive secretary with The
Associated: Jewish Community Federation of Baltimore, Mrs Scherr began working
as a secretary when she was 17, “let’s just say, a long time ago.” “I used to visit my
aunt who was a secretary,” Mrs Scherr recalls, “and I liked the feeling of running an
office, of being number one.” Though Mrs Scherr now regrets not having gone on
to college, she has always enjoyed the fact that people depend on her and that she
learns a lot on the job. Being a secretary today is dramatically different from what it
was when she first started out, says Mrs Scherr. “Everything is so high-tech now. In
the first place, I only got my first computer three years ago so I don’t have as much
computer knowledge as I’d like.”

In addition, says Mrs Scherr, she has had to learn to deal with other sophistica-
ted equipment, including complex phone systems and fax machines. “It’s been an
educational process. Things have changed so much that I’ve had to learn everything
from scratch.”

Mrs Scherr notes that a large part of her job is organizing meetings for Associa-
ted staff members and their lay volunteers, a complicated undertaking both becau-
se of the number of meetings held throughout the year and the numbers of people
involved on each committee. “Coordinating everyone’s schedule can get crazy at
times. You definitely have to be organized. “Basically, though, my job is to coordinate
At work

everything,” Mrs Scherr explains. “I try to keep the department running smoothly.”

39
Though Mrs Scherr points out that she loves the people in the department with
whom she works – ”we really are like a family and they treat me like gold” – she
thinks that being a secretary today doesn’t command the same respect that it once
did. “I’ve always considered myself a professional,” she comments, “but a lot of others
don’t. I don’t think we’re as highly regarded as we should be.” For Mary Ellen Noyes,
an executive assistant at Ottenheimer Publishers, appreciation, rather than respect,
is what she looks for on the job. “Respect is something earned between individuals
that has nothing to do with your job,” she comments. “When it comes to my work,
I want to be appreciated and I think that I am. I feel good about what I do and the
people I work with make me feel good too.” Like Mrs Scherr, Ms Noyes also became
an office worker right out of high school, primarily because she didn’t have a clear
idea of what else she might like to do. Now, 13 years later, she is enthusiastic about
her work and recommends it highly as a career choice.

“It’s a great option for those who are people-oriented,” she says, “as well
as for those who enjoy keeping things running smoothly.” That is harder than it
once was though, says Ms Noyes, because today’s office workers are frequently
doing more than one job at a time. Because of technology as well as the eco-
nomy,” Ms Noyes says, “many companies use just one person, where they might
have used two or three before. An office might have had a receptionist, a secre-
tary, and an administrative assistant, but now you more or less have just one
person doing it all.”

Career counselors say that more and more people are entering the field of
office work, drawn by the opportunity to handle just such a variety of responsibili-
ties, as well as by the lure of a high-tech environment which is seen as a springbo-
ard to more lucrative positions. According to Phil Manzie, coordinator of the Ma-
ryland Career Information Delivery System, there will be approximately 245,000
new job openings nationwide for secretaries between now and the year 2005, le-
ading to close to 3 million secretaries in the labor force by then. Projected growth
for the field, says Mr Manzie, is 8 percent. In Maryland, there will be about 1100
new job openings between now and 2005, a growth of 1 percent. (These figures
do not reflect statistics for medical and legal secretaries.) The U.S. Department of
Labor reports that in 1992-93, annual salaries for secretaries ranged from $15,000
to $39,000. In Maryland, a beginning secretary earns about $17,000. The average
salary for everyone working in the field is just over $26,000, and some experien-
ced workers can earn as much as $39,000. “A top-notch administrative assistant
At work

40
can earn anywhere from $26,500 to $30,000 in the Baltimore area,” confirms Linda
Burton of Office Mates. “Companies expect the best from these people and are
willing to pay for their skills.”

Where can people find those skills? At Fleet Business School in Annapolis, com-
pany president Carole Nicholson points to a changing curriculum that reflects the
changing times. “We still teach keyboarding on a typewriter,” Ms Nicholson says, “but
now we also have 100 computers as well. Everyone learns word processing. Everyo-
ne also takes business English, punctuation, and communications. It’s a year’s worth
of intense training... it’s not easy.”

Begun in 1934 as a secretarial school, Fleet now offers training for administrative
assistant (the politically correct terminology for secretary), in addition to programs
in microcomputer, legal secretary, business and travel, and small business mana-
gement. Though Fleet is a co-ed school, says Ms Nicholson, and she does see more
men entering the field (“primarily because of the computer”), by and large, most
office workers are still women. According to Maripat Blankenheim, public relations
director of 9 to 5, National Association of Working Women, in 1970 97.8 percent of
all secretaries were women; by 1988 that had grown to 99.1 percent. One reason
that number is growing, says Fleet’s Carole Nicholson, might be because becoming
a secretary is a good way to get your career going. “The average age of our students
is 25,” she says, “and many have already been to community college or even four-year
college, and are now coming to us so they can be trained for a job. “It’s hard to find
employment these days in your chosen field,” Ms Nicholson adds. “Being a secretary
is a viable, honorable profession, and a great way to get your foot in the door before
you move on... if you want to move on.” David Humes, a supervisor at Jewish Vocatio-
nal Services, agrees. “Years ago,” he says, “it was unfortunate, but a lot of women with
college degrees would be put in secretarial positions even if they didn’t want that.
Today, women are finding that if they have the right office skills, they can enter a
company at a much higher level than with just a college degree. There’s much more
of a career ladder than there used to be.”

What secretaries need today, says Mr Humes, are high-level technical, compu-
ter, and people skills, a good deal of efficiency, and good work habits and attitudes.
“They have to be faster, smarter, and handle a greater variety of tasks than they once
did,” Mr Humes adds. “What were entry-level skills three years ago would now be
unemployable.”
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41
Atividades

1. Ordene as letras para formar palavras:

a) accehirtt ___________________________________________________

b) yrfbaeur ___________________________________________________

c) ayeswdned ___________________________________________________

d) cutnactoan ___________________________________________________

e) usrhtyad ___________________________________________________

f ) terpmesbe ___________________________________________________

g) eeeirgnn ___________________________________________________

h) yrfaid ___________________________________________________

i) sugatu ___________________________________________________

j) suetyad ___________________________________________________

2. Modifique as frases a seguir como no exemplo abaixo:

I want to sell computers to large organizations – (not).


I don´t want to sell computers to large organizations.

I. I need to buy more supplies.

a) (not) __________________________________________________________________

b) (Peter?) _______________________________________________________________

c) (Silvia/ not) ____________________________________________________________

d) (you?) ________________________________________________________________

e) (they) _________________________________________________________________
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42
II. I trust him.

a) (you?) ________________________________________________________________

b) (Peter/ not) ___________________________________________________________

c) (Marek) _______________________________________________________________

d) (not) __________________________________________________________________

e) (Silvia?) _______________________________________________________________

III. I’m ready to work.

a) (Peter) ________________________________________________________________

b) (not) _________________________________________________________________

c) (you?) ________________________________________________________________

d) (Silvia/ not) ____________________________________________________________

e) (we) __________________________________________________________________

3. Relacione as perguntas com as respostas:

a) Would you like to leave a message? ( ) 3052-5683.

b) Can I help you? ( ) I’m fine, thank you.

c) Who’s calling, please? ( ) Mariana.

d) How are you? ( ) I’d like to speak to Enzo.

e) When is the appointment? ( ) M-A-R-I-A-N-A.

f ) What’s your name? ( ) Yes, please ask Jim to call me back.

g) How do you spell it? ( ) I’m thirty-six.

h) How old are you? ( ) It’s Gloria from GM motors.

i) Where are you from? ( ) I’m from Tokyo, Japan.

j) Where do you work? ( ) It’s on Tuesday, July 24.

k) What’s your telephone number? ( ) At IBM.


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43
4. Responda às perguntas.

a) What time do you wake up?

b) Do you have breakfast? What time?

c) How often do you read the newspaper?

d) What do you do?

e) Where do you work?

f ) Do you like your job?

g) Do you have a hobby?

h) What do you do every morning?

5. Word hunt.

Encontre:
3 verbs / 3 seasons (estações) / 3 days of the week / 3 months / 3 family
members.
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44
F R I D A Y P S B R O T H E R

E C R T L A L O W E F G U M I

B O S U M M E R A F G S E B S

R P W E E Z B P M R S U Z O I

U S E S R F N G A O E N W U S

A P R D T U O U R Y E D I L T

R R A A Y I M S C A J A N H E

Y I R Y G O E D H D H Y T I R

W N Y P O P R E I U T P E G U

E G A P R I L F K R R O R D D

R F M O L L U I H Y E U T E I

N O P L A Y B O P D S T E S L

Y G R A N D M O T H E R A B S

6. Circule a forma correta do verbo:

a) Larry manage / manages / does imports.

b) Suzie does / train / trains the sales team.

c) We study / do / studies English.

d) Rachel does / reads / read the newspaper in the morning.

e) Rachel and Julia work / do / works in CE.

f ) Larry and Suzie lives / live / do in New York.

g) I does / visit / visits my family in the summer.


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45
7. Complete as frases com o verbo indicado entre parênteses, na forma afirmativa
ou negativa.

a) My company __­­­­______________________ electronic equipment. (make – not)

b) I __­­­­_______________________ the newspaper every morning. (read)

c) We __­­­­_______________________ in Brazil. (live)

d) Julia __­­­­_______________________ a brother in Canada. (have)

e) I __­­­­_______________________ Spanish. (speak – not)

f ) It __­­­­_______________________ on Sunday. (work – not)

g) Larry __­­­­_______________________ German. (speak)

8. Ordene as palavras para formar perguntas:

a) work/ do / in / an / office/ you/ ?

b) where/ work/ you/ do/ ?

c) visit/ does/ Julia/ her family/ ?

d) Larry/ manage/ exports/ does/ ?

e) German/ they/ in New York/ do/ speak/ ?

f ) your company/ make/ does/ photocopiers/?


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46
9. Complete as frases com o verbo auxiliar adequado.

a) What _______ you do? – I’m a secretary.

b) _______ you like to read? – Yes, I _______. I love books.

c) What _______ your company make? – My company makes printers.

d) Where _______ your family live? – They live in Canada.

e) _______ your company have a marketing department? – No, it _______ .

f) _______ you usually read the newspaper? – No, I _______.

g) Where _______ you have lunch every day? – At a restaurant down the street.

10. Sublinhe no diálogo 1 todos os verbos que estão no presente simples.

R: This is my routine. Every morning at 8 o’clock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.

R: You know Larry, he manages and negotiates all transportation of imported


goods.

R: And Suzie organizes, trains and motivates sales teams in CE.

R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.

J: Where is the photocopier, Rachel?

R: It’s down the hall, next to the mail room.

11. Quais os significados destes verbos?

a) answer ________________________

b) check ________________________

c) fax ________________________
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47
d) keep ________________________

e) know ________________________

f ) manage ________________________

g) motivate ________________________

h) negotiate ________________________

i) organize ________________________

j) photocopy ________________________

k) print ________________________

l) read ________________________

m) train ________________________

n) turn on ________________________

12. Escreva o mês correto das datas comemorativas a seguir:

a) New Year’s Day is in _________________________.

b) All Fool’s Day (Dia da Mentira) is in _________________________.

c) Christmas is in _________________________.

d) Mother’s Day is in _________________________.

e) Father’s Day is in _________________________.

f ) Thanksgiving (ação de graças) is in _________________________.

g) American Independence Day is in _________________________.

h) Labor Day (Dia do Trabalho) in the USA is in _________________________.

i) Halloween is in _________________________.

j) Labor Day in Brazil is in _________________________.


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48
13. Escreva as horas por extenso de duas formas:

a) 9:30 ______________________________________________________________

b) 12:45 ______________________________________________________________

c) 8:15 ______________________________________________________________

d) 7:10 ______________________________________________________________

e) 6:50 ______________________________________________________________

Ampliando conhecimentos

Neste site, encontram-se vários links com diversas ferramentas de ensino, tais
como atividades, explicações gramaticais, dicionário on-line, artigos de revistas e jor-
nais, enciclopédias e muitos outros recursos em inglês. Disponível em: <http://en-
glishonline.sites.uol.com.br/>.

Neste outro você poderá colocar seus ouvidos em prática, fazer exercícios de lis-
tening, prestar atenção à oralidade de falantes nativos e melhorar a sua pronúncia.
Disponível em: <www.esl-lab.com/>.

Aqui você encontrará recursos para estudar e exercitar as quatro habilidades em


inglês: listening, speaking, reading, writing e ainda encontra jogos e atividades interati-
vas. Disponível em: <www.englishclub.com/>.

Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

ENGLISH CLUB. Disponível em: <www.englishclub.com/>. Acesso em: 1 jun. 2010.

HARDT, Paulo. English on-line. Disponível em: <http://englishonline.sites.uol.com.br/>.


Acesso em: 1 jun. 2010.

RANDALL’S ESL CYBER LISTENING LAB. Disponível em: <http://www.esl-lab.com/>.


Acesso em: 1 jun. 2010.

SORGEN, Carol. Secretaries. Disponível em: <www.employment911.com/asp/secreta-


ries.asp>. Acesso em: 30 jun. 2009.
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49
Gabarito
TEXTO – Relacione as figuras às profissões.

1. chef / 2. designer / 3. doctor / 4. account / 5. engineer / 6. dentist / 7. waiter /


8. pilot / 9. flight attendant / 10. barber / 11. computer programmer / 12. architect /
13. secretary /

1.

a) architect

b) February

c) Wednesday

d) accountant

e) Thursday

f ) September

g) engineer

h) Friday

i) August

j) Tuesday

2.

I. I need to buy more supplies.

a) I don’t need to buy more supplies.

b) Does Peter need to buy more supplies?

c) Silvia doesn’t need to buy more supplies.

d) Do you need to buy more supplies?

e) They need to buy more supplies.


At work

50
II. I trust him.

a) Do you trust him?

b) Peter doesn’t trust him.

c) Marek trusts him.

d) I don’t trust him.

e) Does Silvia trust him?

III. I’m ready to work.

a) Peter is ready to work.

b) I’m not ready to work.

c) Are you ready to work?

d) Silvia isn’t ready to work.

e) We are ready to work.

3.

Would you like to leave a message? ( k ) 3052-5683.

Can I help you? ( d ) I’m fine, thank you.

Who’s calling, please? ( f ) Mariana.

How are you? ( b ) I’d like to speak to Enzo.

When is the appointment? ( g ) M-A-R-I-A-N-A.

What’s your name? ( a ) Yes, please ask Jim to call me back.

How do you spell it? ( h ) I’m thirty-six.

How old are you? ( c ) It’s Gloria from GM motors.

Where are you from? ( i ) I’m from Tokyo, Japan.

Where do you work? ( e ) It’s on Tuesday, July 24.

What’s your telephone number? ( j ) At IBM.


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51
4.

a) I wake up at... horário)

b) Yes, I do. I have breakfast at... (horário) / No, I don’t.

c) I... (advérbio de frequência) read the newspaper.

d) I am a / an... (ocupação)

e) I work at... (empresa)

f ) Yes, I do / No, I don’t.

g) Yes, I do / No, I don’t.

h) Study/ work / sleep.

5.

F R I D A Y P S B R O T H E R

E C R T L A L O W E F G U M I

B O S U M M E R A F G S E B S

R P W E E Z B P M R S U Z O I

U S E S R F N G A O E N W U S

A P R D T U O U R Y E D I L T

R R A A Y I M S C A J A N H E

Y I R Y G O E D H D H Y T I R

W N Y P O P R E I U T P E G U

E G A P R I L F K R R O R D D

R F M O L L U I H Y E U T E I

N O P L A Y B O P D S T E S L

Y G R A N D M O T H E R A B S
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52
6.

a) manages

b) trains

c) study

d) reads

e) work

f ) live

g) visit

7.

a) doesn’t make

b) read

c) live

d) has

e) don’t speak

f ) doesn’t work

g) speaks

8.

a) Do you work in an office?

b) Where do you work?

c) Does Julia visit her family?

d) Does Larry manage exports?

e) Do they speak German in New York?

f ) Does your company make photocopiers?


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53
9.

a) do

b) Do / do

c) does

d) does

e) Does / doesn’t

f ) Do / don’t

g) do

10. R: This is my routine. Every morning at 8 o’clock, I turn on the computer, read
and answer my e-mails. After that, I check the newspapers for relevant news
about the CE clients. I keep the articles in a file, here in this file cabinet.
R: You know Larry, he manages and negotiates all transportation of imported
goods.
R: And Suzie organizes, trains and motivates sales teams in CE.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
J: Where is the photocopier, Rachel?
R: It’s down the hall, next to the mail room.

11.

a) responder

b) verificar

c) passar por fax

d) guardar, manter

e) saber, conhecer

f ) gerenciar

g) motivar
At work

h) negociar

54
i) organizar

j) fotocopiar, xerocar

k) imprimir

l) ler

m) treinar

n) ligar

12.

a) January

b) April

c) December

d) May

e) August

f ) November

g) July

h) September

i) October

j) May

13.

a) nine thirty; half past/ after nine.

b) twelve forty-five; a quarter to one.

c) eight fifteen; a quarter past/ after eight.

d) seven ten; ten past/ after seven.

e) six fifty; ten to seven.


At work

55
Making appointments and reservations

What do you know?


automatic transmission compact car sedan double room
manual transmission first class suite non-smoking
business class single room smoking sports car
Sport Utility Vehicle (SUV) economy class

Istock Photo.
Corel Image Bank.

1. 2.
Jupiter Images/DPI Images.

Jupiter Images/DPI Images.

3. 4.

57
Making appointments and reservations

58
9.
7.
5.

11.
Istock Photo.
Comstock Complete Comstock Complete.
Istock Photo.

12.
10.
8.
6.

Comstock Complete. Divulgação. Istock Photo. Istock Photo.


Comstock Complete.

Comstock Complete.
13. 14.

Dialogue 1
Mr Watson, presidente da CE, vai fazer uma viagem à negócios e Julia está toman-
do as devidas providências.

Attendant: Anglo Airlines, how may I help you?

Julia: Good afternoon, I’d like to book a flight from New York to Dallas, please.

Attendant: Certainly. When are you flying?

Julia: On August 12, in the morning if possible.

Attendant: Economy, business or first class?

Julia: Business class, please.

Attendant: Will that be one way only?

Julia: No, I need a return ticket for August 14, any time.

Attendant: There’s the AA 1042 flight at 9 o’clock and the AA 6031 at 11 o’clock for
departure. And the first flight back is the AA 0131, at 8:30.
Making appointments and reservations
Julia: That’s fine. The passenger’s name is Watson, George.

Attendant: Your booking reference is W701S. Thank you for flying Anglo Airlines.

Understanding
Na frase I’d like to book a flight from New York to Dallas, a palavra book significa:

reservar.

59
De acordo com o diálogo, W701S é o:

código da reserva.

A frase Will that be one way only? indaga se:

a passagem é apenas de ida.

Dialogue 2
Attendant: Victoria Hotel, may I help you?

Julia: Hello, I’d like to make a reservation for Mr Watson, George, for August 8,
please.

Attendant: Certainly. How long is he staying?

Julia: He is checking out on August 12.

Attendant: Would you like a suite, a single or a double room?

Julia: A single room, please. And I’d like to book the conference facilities for
August 9.

Attendant: We have a conference room for up to eighty people and another one
for two hundred people.

Julia: The one for eighty people, please.

Attendant: Will you need any other service?

Julia: No, thank you.

Attendant: Thank you for choosing Victoria Hotel. Have a nice day.

Understanding
Making appointments and reservations

Na frase He is checking out on August 12, a expressão checking out significa:

deixar o hotel.

De acordo com o diálogo, haverá uma conferência para:

até oitenta pessoas.

60
A frase Will you need any other service? indaga se:

a pessoa gostaria de utilizar algum outro serviço do hotel.

How long is he staying? no diálogo, significa:

Quantos dias o Sr Watson pretende se hospedar?

Dialogue 3
Attendant: Speedy car rental, can I help you?

Julia: Hi, I need a car in Dallas. Do you rent there?

Attendant: Certainly. What kind of car?

Julia: I’ll have an air-conditioned compact car with manual transmission if


possible.

Attendant: We have a Clio. When and where are you picking it up?

Julia: At Dallas Fort Worth Airport, on August 12, in the morning.

Attendant: I need the driver’s license number and a major credit card number.

Julia: The driver is George Watson, license number 00521347 and the American
express number is 9213 2068 8571 2206.

Attendant: When and where are you dropping off the car?

Julia: August 14, at the airport too.

Attendant: That’ll be US$211,76 with unlimited miles and insurance included.

Julia: Thank you.

Making appointments and reservations


Understanding
Na frase I’ll have an air-conditioned compact car with manual transmission if possi-
ble, Julia pede um carro:

pequeno, com ar-condicionado e câmbio manual.

De acordo com o diálogo, pick up e drop off são antônimos que significam:

pegar e devolver.

61
A frase What kind of car? indaga sobre:

o tipo de carro.

Para o aluguel do carro, Julia fornece os números:

da carteira de motorista e do cartão de crédito.

On-line reservations
Hoje em dia, a maioria das reservas também pode ser feita pela internet. Veja
abaixo formulários de reserva de voo, aluguel de carro e hotel. Uma boa ideia é fazer
sua própria lista de palavras novas anotando-as em algum lugar onde você consiga
achar rapidamente quando precisar.

Ex.: departure – usada para hotéis, voos – embarque, partida, saída.

arrival – usada para voos, hotéis – chegada.

Divulgação British Airways.


Making appointments and reservations

62
Divulgação.

Divulgação.
Dialogue 4
Attendant: Tex Steel & Co, may I help you?

Julia: Good afternoon, can you put me through to extension 24, please?

Attendant: Hold, please.

Mr Young: Finance Department, what can I do for you?

Julia: I’d like to speak to Mr Young, please.


Making appointments and reservations
Mr Young: Mr Young speaking. Who’s calling?

Julia: This is Julia from CE Enterprise. I’m calling to make an appointment.


Mr Watson is traveling to Dallas on August 8 and would like to see you. Is August 8
convenient for you?

63
Mr Young: Well, I’m meeting some clients at 2:30. Is he free at 5 o’clock?

Julia: Yes, that would be fine. Any special venue?

Mr Young: Where is Mr Watson staying?

Julia: At Victoria Hotel.

Mr Young: So tell him I’m meeting him at the hotel lounge.

Julia: Thank you, Mr Young.

Understanding
Na pergunta Can you put me through to extension 24?, Julia pede:

transferência para um ramal.

De acordo com o diálogo, o encontro ocorrerá:

no saguão do hotel onde Sr Watson está hospedado.

A frase Any special venue? indaga sobre:

o local do encontro.

O encontro será entre:

Sr Watson e Sr Young apenas.

Present continuous – affirmative and negative


O present continuous é usado para falar de ações que estão em andamento no
presente. É o tempo verbal que descreve atividades que estão acontecendo agora.
Making appointments and reservations

Ex.: Mr Watson is attending a meeting now.

O Sr Watson está participando de uma reunião agora.

No entanto o present continuous também é comumente usado para expressar


uma ação futura, especialmente compromissos já estabelecidos.

Ex.: Mr Watson is traveling to Dallas on August 8.

O Sr Watson vai viajar para Dallas dia 8 de agosto.

64
Para o present continuous, usamos o verbo auxiliar to be + o verbo com a termi-
nação -ing.

Subject Aux. verb Verb Complement


I Am tomorrow.
You Are on business.
He Is to Dallas.
She Is Traveling by car.
It Is from Canada.
We Are on vacation.
They Are first class.

Subject Aux. verb Verb Complement


I ‘m Not tomorrow.
You Aren’t on business.
He Isn’t to Dallas.
She Isn’t Traveling by car.
It Isn’t from Canada.
We Aren’t on vacation.
They Aren’t first class.

ING forms
A regra geral é acrescentar -ing ao final dos verbos. Porém os verbos terminados
em consoante + e perdem o e final.

Ex.: write / writing. Making appointments and reservations

Os verbos terminados em ie perdem o ie e ganham y.

Ex.: die / dying.

Os terminados em consoante + vogal + consoante, quando monossílabos ou


com a última sílaba tônica, têm a última consoante dobrada.

Ex.: forget / forgetting.

travel / traveling.

65
Present continuous – interrogative
Aux. verb Subject Verb Complement
Am I tomorrow?
Are You on business?
Is He to Dallas?
Is She Traveling by car?
Is It from Canada?
Are We on vacation?
Are They first class?

Short answers
Yes, I am. No, I’m not.
Yes, you are. No, you’re not/ you aren’t.
Yes, he is. No, he is not/ he isn’t.
Yes, she is. No, she’s not/ she isn’t.
Yes, it is. No, it’s not/ it isn’t.
Yes, we are. No, we’re not/ we aren’t.
Yes, they are. No, they’re not/ they aren’t.

Going to – future
Outra forma muito usada para o futuro é o going to. Usa-se também o verbo
auxiliar to be + going to + verbo principal.
Making appointments and reservations

Ex.: I’m going to work on Saturday.


I’m not going to work on Saturday.
Are you going to work on Saturday? Yes, I am/ No, I’m not.
What are you going to do on Saturday? I’m going to work.

66
Texto complementar

The importance of being punctual


(BILANICH, 2006. Adaptado.)

Punctuality demonstrates your respect for other people. It is a great way to


make a positive personal impression. Being late to meetings, or missing deadlines
hurts your image.

Punctuality only indicates good things about you. Being on time is a good way
to show someone that you care about them. Arriving on time shows that you res-
pect others. Respect is the foundation for creating great long-term relationships.

Being on time is fundamental for anyone who wants to be professional. Com-


panies do business with people they like, know, and trust. They like doing business
with people in control. If you always arrive on time, you give the impression that you
are in control and manage things well.

Other people are affected by what you do and don’t do. If you don’t do or deli-
ver as promised, you affect other people’s works. Your habits are your brand. Brands
take time and practice to build.

Glossary
Anyone = qualquer um Long-term = longo prazo

Arrive = chegar Miss = perder

Brand = marca Other = outros, outras


Making appointments and reservations
By = por Practice = prática

Care = importar-se Punctuality = pontualidade

Create = criar Relationship = relacionamento

Deadline = prazo final Respect = respeito, respeitar

67
Deliver = entregar Show = mostrar

Do = fazer Take = levar

Give = dar Things = coisas

Great = grande Trust = confiar

Hurt = machucar, comprometer Want = querer

If = se Way = forma

Know= conhecer, saber Well = bem

Like = gostar

Atividades

1. Escreva perguntas para as respostas a seguir.

a) __________________________________________________________________ ?
I’d like to book a flight from New York to Dallas, please.

b) __________________________________________________________________ ?
No, I need a return ticket for August 14.

c) __________________________________________________________________ ?
Economy class, please.

d) __________________________________________________________________ ?
A suite, please.

e) __________________________________________________________________ ?
Making appointments and reservations

A four-door sedan, please.

f) __________________________________________________________________ ?
JFK Airport, New York, on September 02, at 9 a.m.

g) __________________________________________________________________ ?
It’s Ramirez from Sloman Inc.

68
h) __________________________________________________________________ ?
At Regent’s Park restaurant at 1p.m.

i) __________________________________________________________________ ?
I’m afraid he is attending a meeting at 5.

2. Faça alterações nas frases seguindo o exemplo a seguir:

I’m coming to London next week.

(not) I’m not coming to London next week.

(you?) Are you coming to London next week?

(Peter) Peter is coming to London next week.

(Teresa/ not) Teresa isn’t coming to London next week.

(Silvia?) Is Silvia coming to London next week?

I. I’m buying office furniture.

a) (not) ___­­­______________________________________________ office furniture.

b) (Peter?) _______________________________________________ office furniture?

c) (Silvia/not) ___________________________________________ office furniture.

d) (you?) ___­­­_____________________________________________ office furniture?

e) (they) ___­­­_____________________________________________ office furniture.

II. I’m traveling on Friday.

a) (you?) ___­­­__________________________________________________ on Friday?


Making appointments and reservations
b) (Peter/ not) ___­­­____________________________________________ on Friday.

c) (Marek) ___­­­________________________________________________ on Friday.

d) (not) ___­­­___________________________________________________ on Friday.

e) (Silvia?) ___­­­_________________________________________________ on Friday?

69
III. I’m looking for a job.

a) (Peter) ___­­­__________________________________________________ for a job.

b) (not) ___­­­___________________________________________________ for a job.

c) (you?) ___­­­__________________________________________________ for a job?

d) (Silvia/not) ___­­­_____________________________________________ for a job.

e) (we) ___­­­___________________________________________________ for a job.

3. Responda às perguntas.

a) What are you doing now?

b) Are you traveling on the weekend?

c) What time are you going home today?

d) Are you working on saturday?

e) Are you having problems with english?

f ) When are you seeing your family?

g) What time are you sleeping tonight?


Making appointments and reservations

4. Escreva frases no present continuous, na forma negativa ou afirmativa.

a) Rachel – travel to Dallas – not.

b) Mr Watson – have breakfast in the hotel.

70
c) Rachel – write a monthly report.

d) Suzie and Larry – work in the office.

e) the shops – close this Sunday – not.

f ) the telephone – ring.

g) Mr Young – see Mr Watson at the hotel lounge.

h) Julia – book a restaurant table – not.

i) It – snow in Dallas – not.

5. Leia no diálogo 4 as frases que estão no present continuous. Depois responda


às perguntas:

a) Em quais das falas o present continuous é usado para falar de ações que es-
tão acontecendo no momento?

b) Em quais das falas o present continuous é usado para falar de futuro?

Making appointments and reservations


c) Qual a ordem de sujeito, verbo auxiliar e verbo principal em perguntas no
present continuous?

6. Ordene as palavras para formar frases.

a) where/ staying/ he/ is/ ?

71
b) raining/ it/ outside/ is/ ?

c) doing/ are/ what/ they/ now/ ?

d) Larry/ talking to/ who/ is/ ?

e) your company/ making/ is/ progress in sales/ ?

7. Escreva perguntas para as respostas a seguir.

a) __________________________________________________________________ ?
I’m staying for three days.

b) __________________________________________________________________ ?
I’m writing a report.

c) __________________________________________________________________ ?
No, I’m not. I’m going to Denver, not Dallas.

d) __________________________________________________________________ ?
He’s traveling on August 8.

e) __________________________________________________________________ ?
No, we’re not seeing a movie. We need to study for the English test.

f) __________________________________________________________________ ?
Yes, it is. The temperature is 31° C.
Making appointments and reservations

g) __________________________________________________________________ ?
We’re having cereals and bacon and eggs for breakfast.

72
Ampliando conhecimentos

Neste site, é possível encontrar exercícios de inglês, sempre com explicações,


dentro de um contexto profissional de business (negócios), tais como agendar um
compromisso, falar ao telefone etc. Disponível em: <www.english-test.net/esl/busi-
ness-english-course.html>.

Neste, além de recursos para você aprender sobre a língua inglesa de um modo
geral (gramática, expressões idiomáticas, falsos cognatos, entre outros), você encontra
uma extensa relação de palavras e termos específicos para o setor de business que
pode ser muito útil no nosso dia a dia. Disponível em: <www.aprendendoingles.com.
br/businessenglish.shtml>.

Neste site, você encontrará, entre outras coisas, as expressões mais comuns em
inglês de acordo com diferentes situações. Além de conhecer expressões diferentes e
suas colocações, você enriquece seu vocabulário. Disponível em: <www.talking-about.
net/>.

Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

BILANICH, Bud. The Importance of Being Punctual. Disponível em: <www.career-


superstar.com/2006/12/the_importance_of_being_punctu.html>. Acesso em: 3 jun.
2006.

BUSINESS ENGLISH. Disponível em: <www.aprendendoingles.com.br/businessenglish.


shtml>. Acesso em: 1 jun. 2010.
Making appointments and reservations
ENGLISH-TEST.NET. Disponível em: <www.english-test.net/esl/busi-ness-english-cour-
se.html>. Acesso em: 1 jun. 2010.

TALKING ABOUT. <www.talking-about.net/>. Acesso em: 1 jun. 2010.

73
Gabarito

TEXTO – What do you know?

1. single room
2. automatic transmission
3. smoking
4. non-smoking
5. sedan
6. manual transmission
7. sports car
8. Sport Utility Vehicle (SUV)

9. suite
10. compact car
11. business class
12. double room
13. economy class
14. first class

1.

a) Can I help you?

b) Will that be one way only?

c) Economy, business or first class?

d) Would you like a suite, a single or a double room?


Making appointments and reservations

e) What kind of car?

f ) When and where are you picking it up?

g) Who’s calling?

h) Any special venue?

i) Is he free at 5 o’clock?

74
2.

I. I’m buying office furniture.

a) I’m not buying office furniture.

b) Is Peter buying office furniture?

c) Silvia isn’t buying office furniture.

d) Are you buying office furniture?

e) They are buying office furniture.

II. I’m traveling on Friday.

a) Are you traveling on Friday?

b) Peter isn’t traveling on Friday.

c) Marek is traveling on Friday.

d) I’m not traveling on Friday.

e) Is Silvia traveling on Friday?

III. I’m looking for a job.

a) Peter is looking for a job.

b) I’m not looking for a job.

c) Are you looking for a job?

d) Silvia isn’t looking for a job.

e) We are looking for a job.


Making appointments and reservations
3.

a) I’m studying.

b) Yes, I am. / No, I’m not.

c) I’m going home at...(horário)

d) Yes, I am/ No, I’m not.

75
e) Yes, I am/ No, I’m not.

f ) I’m seeing my family...(tempo)

g) I’m sleeping at...(hora)

4.

a) Rachel isn’t traveling to Dallas.

b) Mr Watson is having breakfast in the hotel.

c) Rachel is writing a monthly report.

d) Suzie and Larry are working in the office.

e) The shops aren’t closing this Sunday.

f ) The telephone is ringing.

g) Mr Young is seeing Mr Watson at the hotel lounge.

h) Julia isn’t booking a restaurant table.

i) It isn’t snowing in Dallas.

5.

a) Who’s calling? / I’m calling to make an appointment.

b) Mr Watson is traveling to Dallas on August 8. / I’m meeting some clients at


2:30. Where is Mr Watson staying? / So tell him I’m meeting him at the hotel
lounge.

c) Verbo auxiliar to be + sujeito + verbo principal.


Making appointments and reservations

6.

a) Where is he staying?

b) Is it raining outside?

c) What are they doing now?

d) Who is Larry talking to?

e) Is your company making progress in sales?

76
7.

a) How long are you staying in Dallas?

b) What are you doing? Ou What are you writing?

c) Are you going to Dallas?

d) When is he traveling?

e) Are we seeing a movie?

f ) Is it hot in Dallas?

g) What are we having for breakfast?

Making appointments and reservations

77
Placing orders and giving directions

What do you know?


Ordene as letras para formar os nomes dos lugares da cidade.

Bank Church Fire brigade Gas station Hospital


Library Museum Park Police station Post office
School Shopping mall Supermarket Theater Zoo
IESDE Brasil S.A.

IESDE Brasil S.A.


YARLBIR UESMUM
1. 2.
IESDE Brasil S.A.

IESDE Brasil S.A.

CELIPO TISONAT ERIF GREDABI

3. 4.

79
Placing orders and giving directions

80
5.

8.

11.
OZO
KARP

COOLHS

14.
IESDE Brasil S.A.

IESDE Brasil S.A.

9.
IESDE Brasil S.A.

12.

PINGHOPS LAML
6.

IESDE Brasil S.A.

HUCCHR
STOP FICEFO

15.
IESDE Brasil S.A.
REATHTE

IESDE Brasil S.A.

10. IESDE Brasil S.A.

13.

TREKAMPREUS
7.

IESDE Brasil S.A.


LISHOPTA
ANBK

SGA TISTONA
IESDE Brasil S.A.
IESDE Brasil S.A. IESDE Brasil S.A.
Dialogue 1 – Giving directions
Rachel está fazendo aniversário e Julia e os colegas do escritório encomendam
flores. No diálogo a seguir, Julia explica ao atendente da floricultura como chegar a
Core Enterprise.

Attendant: Manhattan Florist, what can I do for you?

Julia: Good evening, I’d like to place an order, please.

Attendant: Sure. When is the delivery?

Julia: Tomorrow morning, at 9. I need a bunch of sunflowers for Ms Burns.

Attendant: Will that be all?

Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.

Attendant: That’s US$71. What is the delivery address?

Julia: It’s 201, 48th Street.

Attendant: Oh, it’s near here. We’re on 1st Avenue. I’ll take it. How can I get
there?

Julia: It’s easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business Center
and the gas station.

Attendant: Thanks, I’ll be there at 9 tomorrow.

Ordinal numbers
Os números ordinais são muito usados para nomes de ruas nos EUA e para datas
também, por exemplo. São eles:
Placing orders and giving directions

1st – First 4th – Fourth 7th – Seventh 10th – Tenth


2nd – Second 5th – Fifth 8th – Eighth 11th – Eleventh
3rd – Third 6th – Sixth 9th – Ninth 12th – Twelfth

A partir do 13, simplesmente acrescenta-se o th final, a não ser nos números que
acabem em y, que perdem o “y” e ganham ieth.

81
Ex.: 20 – twentieth; 30 – thirtieth.

Mas sempre que um número terminar em 1, 2 ou 3, ele levará first, second ou


third.

21st – twenty-first; 32nd – thirty-second; 43rd– forty-third; 51st – fifty-first.

Understanding
De acordo com o diálogo, podemos dizer que a floricultura fica:

próxima da CE Enterprise.

Na frase Take 1st Street, turn left on the corner of 59th Street, go straight one block, as
orações correspondem a:

instruções.

Na frase I’d like to place an order, Julia diz que:

gostaria de fazer um pedido.

A pergunta Will that be all? indaga se:

Julia gostaria de algo mais.

Na frase Sign CE Enterprise on it, please, Julia pede que:

seja assinado CE Enterprise no cartão de aniversário.

How can I get there? refere-se:

ao caminho para chegar ao local.

As palavras between, corner e straight, significam, respectivamente:


Placing orders and giving directions

entre, esquina e reto.

Imperative
O imperative é usado para dar ordens, instruções, informações. No imperativo não
aparece o sujeito. Usamos apenas o verbo, sem to. Para o negativo, usamos don’t + o
verbo.

82
Walk / Don’t Walk

Cross / Don’t cross

Turn off your cell phones / Don’t turn on your cell phones.

Dialogue 2 – Placing an order


Attendant: Hallmark Supplies, can I help you?

Julia: Hello, this is Julia from CE. I’d like to order some supplies. I need some busi-
ness cards.

Attendant: Certainly. How many do you need?

Julia: How much are they?

Attendant: A hundred units for US$9,95.

Julia: Is that your best price?

Attendant: I can give you a 10% discount if you order five hundred.

Julia: I’ll have 500. And could you send some letterheads too?

Attendant: They’re US$12,25 a ream. How many reams?

Julia: I’ll take two, please. Can you fax me a quote on printer ink, order number 097?

Attendant: Sure. That’s US$69,27. How would you like to pay?

Julia: Mail me the proforma invoice and I’ll send you the money order. Can you
deliver by Tuesday, please?

Attendant: That’s a bit difficult. I’ll see what I can do.

Julia: Thank you. Bye. Placing orders and giving directions

Understanding
De acordo com o diálogo, podemos observar que Julia está comprando:

cartões de visita e papel timbrado.

A pergunta How many do you need? corresponde ao:

número de itens.

83
Na pergunta How much are they?, Julia quer saber:

quanto custa o produto.

Na pergunta Is that your best price?, Julia está:

pechinchando um preço mais barato.

Na frase Fax me a quote on printer ink, Julia pede:

uma cotação de preço.

How would you like to pay? refere-se:

à forma de pagamento.

As palavras proforma invoice, money order e letterhead significam, respectiva-


mente:

fatura pro forma, ordem de pagamento e papel timbrado.

Many & Much Some & Any


Many = muitos, muitas (usado para contáveis, Some → usa-se em frases afirmativas e em
plural). algumas perguntas = algum, alguma, alguns,
Much = muito, muita (usado para incontáveis, algumas.
singular). Any → usa-se em frases negativas e interroga-
Logo, as questions words how many e how tivas; em frases negativas = nenhum, nenhu-
much significam: ma, nenhuns, nenhumas; em frases interroga-
tivas = algum, alguma, alguns, algumas.
How many = quantos, quantas.
How much = quanto, quanta.

Texto complementar

Good telephone manners


Placing orders and giving directions

(IRVINE; CADMAN, 1999, p. 54. Adaptado.)

In business, it is important to give a good impression on the telephone. Here


are a few tips.

84
Sound positive.

Don’t keep a caller waiting.

Give your name or the name of the company in a friendly voice.

Speak clearly.

Don’t sound bored.

Don’t give the impression you know very little about your company.

Apologize immediately if an apology is needed.

Don’t get irritated.

Sound helpful.

Take responsibility: either solve the caller’s problem or promise to take some
appropriate action.

Don’t break promises.

Glossary
A few = alguns, algumas Friendly = amigável

About = sobre Keep = manter

Apologize = desculpar-se Needed = necessário

Apology = pedido de desculpa Solve = solucione

Bored = entediado Sound = soe


Placing orders and giving directions
Break = quebrar Tips = dicas

Caller = quem está telefonando Voice = voz

Clearly = claramente Wait = esperar

85
Atividades

1. Relacione as perguntas com as respostas.

a) Can you fax me a price list? ( ) Turn right and go straight ahead.

b) How much are the new printers? ( ) I can give you a 10% discount.

c) How many agendas do you have? ( ) They are $219,00 each.

d) How can I get to the bank? ( ) Credit card, please.

e) Will that be all? ( ) Sure, I’ll send it this afternoon.

f ) Is that your best price? ( ) 51, Tanfield Ave.

g) How would you like to pay? ( ) About 2000 in my stockroom.

h) What’s the delivery address? ( ) Yes, thank you. I have everything.

2. Ordene as palavras para formar frases.

a) please / calling / who / is/ ?

b) send / some / can / please / you / me / printer / ink/ ?

c) discount / I / give / can / a / 10% / you .

d) flying / he / to / is / Dallas / Monday / on .


Placing orders and giving directions

e) need / I / cards / business / some.

86
f ) between / the / gas station / company / is / the / fire / brigade / the / and.

g) Julia / is / this / CE / from.

3. Escreva o nome dos lugares que completam as frases a seguir:

a) you put money there...

b) sick people go there...

c) you study there...

d) you see paintings there...

e) criminals go there...

f ) you see animals there...

g) children play there...

4. Responda às perguntas.

a) How long do you take to go to work?

b) How much money do you spend on entertainment?

c) How many people live in your house?

d) How many hours a day do you work?


Placing orders and giving directions

e) How many hours a day do you sleep?

87
f ) How many days a week do you work?

g) How do you get to work, by car or by bus?

h) How long do you take in the shower?

5. Find the names of 8 places in the box.

bookstore / club / hotel / museum / park / police station / school / shopping mall

S H O P T O O L U K Y L L P

H I S C H O O L I N C E F O

O P O R T E H O Y K L U E L

P P R E W U S A B R U C L I

P I A L A M E P I Z B B L C

I N N O X I V A B O Y O M E

N G E O T A E R O L L W U S

G N T A B L O K R I I L S T

M E I W A N J O P E R I E A

A E V U U L P O O L A W U T
Placing orders and giving directions

L D H O T E L I G H T O M I

L I B R A S I W E U N M Y O

E G G M I O S E U M I L I N

Q U B O O K S T O R E T Y L

88
6. Com base no mapa, responda às perguntas a seguir, indicando como chegar
aos locais solicitados. Siga o exemplo.

IESDE Brasil S.A.


Bakery Gym
You are here!

Lincoln Road Park

Library
Cyber
Cafe Shopping
Blackberry Ave.

Jefferson Ave.
Mall

Washington St.
Park St.

Brick St.
Movie
Hospital Theater
Police Station
Blue St. Shoe Store

Bank
School

Chinese
Green Flower Shop Restaurant
Ave.

Ex.: How can I get to the bank?

Turn left on Lincoln Road and go straight ahead for one block. Turn right on Jefferson
Avenue. Go straight for two blocks. It is on the left.

Ave.: avenue Blvd.: boulevard Rd.: road


St.: street Sq.: square

a) How can I go to the chinese restaurant?

________________ on Lincoln Road. ________________ on Jefferson Ave-


nue. ________________ for one block. ________________ on Blue Street and Placing orders and giving directions
________________ for three blocks. It’s ________________, ________________
the shoe store.

b) How can I get to the bakery?

________________ on Lincoln Road and ________________ for two blocks.


________________ on Washington Street. It’s ________________.

89
c) How can I get to the shopping mall?

________________ on Lincoln Road and ________________ for two blocks.


________________ on Washington Street and ________________ on
Blackberry Avenue. ________________ for two blocks. It’s ________________,
________________ the park.

7. Sublinhe no diálogo 1 todos os imperativos.

8. Use the verbs in the box to write orders for the signs illustrated.

be / buckle your seatbelt (afivelar o cinto de segurança) / drink and drive / enter
/ graffiti (pichar) / litter (jogar lixo) / park (estacionar) / reduce (diminuir) / smoke
(fumar) / stop / take photographs / turn/turn off (desligar) / wear (usar, vestir)
Divulgação.
Digital Juice.
Divulgação.
Placing orders and giving directions

Divulgação.

90
Divulgação. Digital Juice.
Divulgação. Divulgação. Divulgação. Photo Objects. IESDE Brasil S.A.

91
Placing orders and giving directions
Digital Juice.

IESDE Brasil S.A.

Divulgação.
Divulgação.
Divulgação.

9. Complete com how much ou how many.


Placing orders and giving directions

a) ______________ time do we need?

b) ______________ computers will we buy?

c) ______________ suppliers are we calling?

d) ______________ is the new printer model?

e) ______________ chairs are there in the conference room?

f) ______________ days are you staying in Dallas?

92
Ampliando conhecimentos

JACOBS, Michael A. Como não Aprender Inglês: erros comuns e soluções práticas. Rio
de Janeiro: Campus, 2002.

O foco desse livro são as principais dificuldades e erros que os brasileiros come-
tem quando aprendem inglês. O livro é didático e prazeroso ao mesmo tempo.

MARTINEZ, Ron. Como Dizer Tudo em Inglês: fale a coisa certa em qualquer situação.
Rio de Janeiro: Campus, 2000.

Esse livro auxilia o leitor a se expressar oralmente ou por escrito, usando as pa-
lavras certas no momento certo. O livro oferece conselho cultural-linguístico quando
relevante.

Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

IRVINE, Mark; CADMAN, Marion. Commercially Speaking. Oxford: Oxford University


Press, 1999.

JACOBS, Michael A. Como não Aprender Inglês: erros comuns e soluções práticas. Rio
de Janeiro: Campus, 2002.

MARTINEZ, Ron. Como Dizer Tudo em Inglês: fale a coisa certa em qualquer situação.
Rio de Janeiro: Campus, 2000.

Gabarito

Placing orders and giving directions


TEXTO – What do you know?

1. library / 2. museum / 3. police station / 4. fire brigade / 5. park / 6. theater / 7. bank / 8. zoo / 9. post
office / 10. hospital / 11. school / 12. church / 13. gas station / 14. supermarket / 15. shopping mall

93
1.

a) ( d ) Turn right and go straight ahead.

b) ( f ) I can give you a 10% discount.

c) ( b ) They are $219,00 each.

d) ( g ) Credit card, please.

e) ( a ) Sure, I’ll send it this afternoon.

f ) ( h ) 51, Tanfield Ave.

g) ( c ) About 2000 in my stockroom.

h) ( e ) Yes, thank you. I have everything.

2.

a) Who is calling please?

b) Can you send me some printer ink, please?

c) I can give you a 10% discount.

d) He is flying to Dallas on Monday.

e) I need some business cards.

f ) The company is between the gas station and the fire brigade.

g) This is Julia from CE.

3.

a) bank
Placing orders and giving directions

b) hospital

c) school

d) museum

e) police station

f ) zoo

g) park

94
4.

a) I take... minutes.

b) I spend... reais on entertainment.

c) ... people live in my house.

d) I work... hours a day.

e) I sleep... hours a day.

f ) I work... days a week.

g) I get to work by car/ by bus.

h) I take... minutes in the shower.

5.

S H O P T O O L U K Y L L P

H I S C H O O L I N C E F O

O P O R T E H O Y K L U E L

P P R E W U S A B R U C L I

P I A L A M E P I Z B B L C

I N N O X I V A B O Y O M E

N G E O T A E R O L L W U S

G N T A B L O K R I I L S T

M E A
Placing orders and giving directions
E I W A N J O P E R I

A E V U U L P O O L A W U T

L D H O T E L I G H T O M I

L I B R A S I W E U N M Y O

E G G M I O S E U M I L I N

Q U B O O K S T O R E T Y L

95
6.

a) Turn left / Turn right / Go straight ahead / Turn left / go straight ahead / on
the right / across from.

b) Turn left / go straight ahead / Turn left / on the left.

c) Turn left / go straight ahead / Turn right / turn left / Go straight ahead / on
the left, across from.

7. Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: That’s US$71. What is the delivery address?
Julia: It’s 201, 48th Street.
Attendant: Oh, it’s near here. We’re on 1st Avenue. I’ll take it. How can I get
there?
Julia: It’s easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business
Center and the gas station.

8. Be quiet / Stop / Buckle up / Don’t litter / Don’t park / Don’t turn right / Reduce
speed / Don’t smoke / Don’t take photographs / Don’t drink and drive / Don’t
enter / Turn left / Don’t turn left / Don’t graffiti / Wear helmet / Turn off cell pho-
nes.

9.

a) How much

b) How many

c) How many

d) How much
Placing orders and giving directions

e) How many

f ) How many

96
Placing orders and giving directions

97
Complaints, requests and offers

What do you know?


Relacione os verbos às suas traduções.

Chamar Chegar Comer Comprar Conhecer Contar Dar


Deixar Enviar Falar Fazer(2X) Gerenciar Gostar Ir
Jogar Obter Olhar Pedir Pegar Pensar Perguntar
Precisar Produzir Saber Ter Trazer Vender Ver
Viajar Vir Viver Voar

Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel

Dialogue 1 – Making complaints


Attendant: Supply Shop, can I help you?

Julia: Good morning, this is Julia from CE. I’m calling to make a complaint.

Attendant: I’m sorry to hear that. What seems to be the problem?

99
Julia: I’m afraid I placed an order last week and they didn’t deliver it. I guess they
forgot about it.

Attendant: What’s your order number, please?

Julia: It’s 531.

Attendant: We are very sorry. I’ll make sure they send it to you immediately. It
won’t happen again.

Julia: I’ll remember that. Thank you.

Attendant: Furniture and All, how can I help?

Julia: Good afternoon, I’m Julia from CE and I’d like to complain about the chairs
I ordered.

Attendant: I understand. What’s the problem with the chairs?

Julia: Well, I asked for ten blue office chairs but I got eight black office chairs.

Attendant: We apologize. I believe they delivered the wrong order to you.

Julia: Could you send my chairs in today?

Attendant: I’ll see what I can do. We have many deliveries to make.

Julia: Yes, but YOU delivered the wrong chairs. I need the right chairs here by
tomorrow.

Attendant: I’ll personally check that you receive them by tomorrow. We are sorry
for the inconvenient.

Understanding
We are very sorry é uma forma de desculpar-se. No diálogo aparecem três outras
formas de dizer a mesma coisa:

I’m sorry to hear that.


Complaints, requests and offers

We apologize.

We are sorry for the inconvenient

100
I’ll remember that, I’ll make sure they send it to you immediately, It won’t happen
again, I’ll personally check that you receive them by tomorrow. No diálogo aparece diver-
sas vezes will (’ll) e won’t. Significa que o sujeito está fazendo:

uma promessa.

A frase What seems to be the problem? indaga:

sobre o problema.

Na frase Could you send my chairs in today?, Julia faz:

uma solicitação.

I understand, no diálogo, é uma forma do atendente:

ser gentil identificando-se com o problema de Julia.

I placed an order last week and they didn’t deliver it. I guess they forgot about it. I
asked for ten blue office chairs but I got eight black office chairs. As formas verbais subli-
nhadas correspondem ao tempo:

passado.

Com a frase I guess they forgot about it, Julia quer dizer que:

supõe que tenham esquecido sobre o pedido.

Nas frases they didn’t deliver it e I’ll personally check that you receive them, it e them
referem-se à:

the order e the chairs.

Will/ Won’t
O will é um modal auxiliary verb que é comumente usado para fazer previsões,
promessas e para decisões espontâneas.
Complaints, requests and offers

It will be very hot in Dallas / previsão do tempo.

I will personally check that you receive them / promessa.

I will take you to the airport / decisão tomada na hora.

101
Usa-se o will (ou a contraction ’ll) seguido do verbo.

I’ll remember that.

E na negativa usa-se won’t (contraction de will not).

It won’t happen again.

Na interrogativa, usa-se primeiro o will e depois o sujeito.

Will you come with me?

Object pronouns
É um pronome que aparece depois do verbo, sofrendo a ação ao invés de exercê-la.

I me
You you
He him
She her
It it
We us
They them

Colors
IESDE Brasil S.A.
Complaints, requests and offers

Simple past – affirmative and negative


O simple past é usado para falar de coisas que aconteceram em um determinado
tempo no passado.

102
To be – Simple past

I You

He We
Was/Wasn’t Were/Weren’t
She They

It

Ex.: I went to Dallas last week. / I was here yesterday.


To be – Interrogative and short answers

I I I
He... ? He He
Was Yes, Was No, Wasn’t
She She She
It It It
You You You
Were We... ? Yes, We Were No, We Weren’t
They They They

Na afirmativa, usa-se o verbo principal na forma de passado, sem auxiliar. Na ne-


gativa, usa-se o verbo auxiliar did + not (didn’t) e então o verbo principal volta ao
normal.

Ex.: I didn’t go to Denver.

Alguns verbos são regulares e no passado levam terminação ed. Outros verbos
são irregulares. Compare:

Regular verbs Irregular verbs


visit – visited; call – called bring – brought speak – spoke
Quando terminam em – e, apenas recebem
o final d. think – thought write – wrote

live – lived; dance – danced buy – bought


Complaints, requests and offers

ride – rode
Quando acabam em consoante + y, per-
dem o y e ganham ied. teach – taught break – broke

cry – cried; try – tried catch – caught get – got


Quando acabam em cons. + vogal + cons.,
sendo palavra monossílaba ou a última sí- drink – drank tell – told
laba a tônica, dobra-se a última consoante.

103
Regular verbs Irregular verbs
swim – swam go – went
sing – sang sleep – slept
plan – planned; stop – stopped
run – ran have – had
come – came take – took

Subject Verb Complement


I yesterday.
You last week.
He late in December.
She Worked all day on Monday.
It long hours.
We well last night.
They here in 2003.

Subject Aux. + Verb Complement


I yesterday.
You last week.
He late in December.
She Didn’t Work all day on Monday.
It long hours.
We well last night.
They here in 2003.

Simple past – interrogative


Aux. Subject Verb Complement
Complaints, requests and offers

I yesterday?
You last week?
He late in December?
Did She Work all day on Monday?
It long hours?
We well last night?
They here in 2003?

104
Short answers
Yes, I did. No, I didn’t.
Yes, you did No, you didn’t.
Yes, he did. No, he didn’t.
Yes, she did. No, she didn’t.
Yes, it did. No, it didn’t.
Yes, we did. No, we didn’t.
Yes, they did. No, they didn’t.

Dialogue 2 – Making requests and offers


Julia: CE Enterprise, can I help you?

Caller: Hi, this is Jessica from S Xpress. I’m calling about the computer screen we
ordered from you.

Julia: What seems to be the problem?

Caller: I received the order yesterday but I’m afraid the screen got here broken.

Attendant: I’m very sorry to hear that. What order number was it?

Caller: It’s 738. Could you send me another one as soon as possible?

Julia: I don’t have any in stock. Why don’t I send you an SR-8024 model? It’s bigger
and you don’t need to pay the difference.

Caller: That will be fantastic! Thank you very much.

Julia: You’re welcome. And I apologize for the inconvenience again. Bye.

Julia: CE Enterprise, what can I do for you?

Caller: Hello, I‘m Michael from DS Accountancy and I’d like to complain about the
Complaints, requests and offers

hard disk we bought from you.

Julia: I see. What’s the problem with your hard disk?

Caller: Well, I installed it last week but now it’s damaged. Can you send someone
to check it?

105
Julia: We apologize. Let me send someone to pick it up and take another one for
you. As soon as the technician looks at it, I’ll call you back.

Caller: Thank you very much.

Julia: Thank you for calling and we apologize for the inconvenience.

Understanding
De acordo com o diálogo, quais os problemas informados?

Monitor quebrado e disco rígido danificado.

Nas frases Could you send me another one as soon as possible? e Can you send some-
one to check it? as pessoas estão:

fazendo uma solicitação.

Na frase It’s bigger and faster and you don’t need to pay the difference, Julia oferece
um item:

maior e mais rápido pelo mesmo valor.

Nas frases Why don’t I send you an SR-8024 model? e Let me send someone to pick it
up and take another one for you, Julia faz:

uma oferta.

No trecho Let me send someone to pick it up and take another one for you. As soon as
the technician looks at it, I’ll call you back, Julia propõe-se a:

fornecer outro item até que um técnico avalie o problema.

Requests and offers


Usamos os modal verbs can, could, would e will para fazer solicitações, pedidos.
Complaints, requests and offers

Can you turn off your cell phone, please? Você pode desligar seu celular, por favor?
Could you open the window? Você poderia abrir a janela?
Would you send the technician tomorrow? Você mandaria o técnico amanhã?
Will you take me to the airport on Friday? Você me leva ao aeroporto sexta-feira?

106
Usamos o modal verb will para ofertas também. Bem como as expressões how
about, why don’t, let e let’s. Estas são usadas para dar sugestões.

I’ll finish the report for you. Eu termino o relatório para você.
How about I make us some coffee? Que tal eu fazer um café pra gente?
Por que eu não marco uma reunião para discu-
Why don’t I schedule a meeting to discuss this?
tir isso?
Let me get you a pen. Deixe que eu pego uma caneta para você.
Let’s get a taxi, it’s late. Vamos pegar um táxi, está tarde.

Texto complementar

Listen, listen, listen


(WILEY, 2010. Adaptado.)

We are blessed with two ears and one mouth. This suggests we should listen
more than we speak. In client service situations, listening is the secret to the satisfac-
tion of clients. Before you can solve clients’ problems, you must understand them.
You do this by listening – really listening. Listen for words and concepts; listen for
facts and emotion; listen for problems and solutions that are often in the informa-
tion clients give you. Don’t assume that good communication is speaking like John
F. Kennedy. Listening is the most ignored aspect of good communication. More mi-
sunderstandings occur because of poor listening than other problems.

To be a good listener, suspend that necessity to speak when others are


speaking. Don’t prepare what you’ll say next. Listen attentively with ears, eyes, mind,
and body.

Glossary
Complaints, requests and offers

Assume = presumir Mind = mente

Attentively = atentamente Misunderstanding = mal entendido

Before = antes More = mais

107
Blessed = abençoado Mouth = boca

Body = corpo Must = dever

Concept = conceito Next = próximo

Ear = orelha Occur = ocorrer

Emotion = emoção Poor = pobre

Eyes = olhos Suspend = suspender

Fact = fato Than = do que

Like = como

Atividades

1. Order these words to make correct sentences.

a) you send could me your new catalogue please ?

b) me would you fax list your price?

c) am calling to I complain about printer the.

d) problem what to seems be the?

e) we for the inconvenience apologize.


Complaints, requests and offers

f ) very I hear am to sorry that.

g) invoice me can you mail the please ?

108
h) will I some for coffee us get.

i) me call let hotel and the reservations make you for.

j) don’t discount give why you I 50-dollar a?

2. Corrija as frases.

a) Did you went to Dallas last week?

b) She’s didn’t work this morning.

c) They studyed together.

d) They did travel?

e) Did you was in the office yesterday?

f ) I’m was in a meeting.

g) When you went to school?

h) We buyed many computers there.


Complaints, requests and offers

i) It don’t work last night.

109
3. Responda às questões.

a) When were you born?

b) Where were you born?

c) Were you a good student?

d) Did you travel last summer?

e) What did you do last weekend?

f ) Were you at home yesterday at midnight?

g) Where were you last Saturday night?

4. Fun.

Horizontal Vertical

2. past of give 1. past of bring

3. past of send 3. past of speak

6. past of think 4. past of eat

8. past of write 5. past of get


Complaints, requests and offers

7. past of take

8. past of go

110
1

4 5

6 7

5. Troque as palavras sublinhadas pelo object pronoun correspondente.

a) Look at the new computer. Look at _________.

b) I like Larry. I like _________.

c) I love New York. I love _________.

d) I’m seeing the new clients. I’m seeing _________.


Complaints, requests and offers

e) Call Suzie. Call _________.

f ) The job is for you and me. The job is for _________.

111
6. Use will e o object pronoun para responder às perguntas a seguir.

a) Could you fax me the proforma invoice, please?

_______________ this afternoon.

b) Can you ask Mr Watson to return my call, please?

_______________ when he comes back to the office.

c) Could you tell Suzie that her client is here?

_______________ right now.

d) Can you pick me up at the airport tomorrow, please?

_______________ at 2 o’clock.

7. Complete as perguntas para as respostas a seguir.

a) How long _____________________________________ in Dallas?


I’ll stay here in Dallas for a week.

b) _____________________________________ more than a week?


No, it’ll only take five days.

c) How many printers _____________________________________?


I’ll need about seven of them.

d) How much _____________________________________?


It’ll cost $299,00 each.

e) _____________________________________ tomorrow?
Yes, I guess they will deliver them tomorrow.

8. Complete the sentences.

a) The sky is ______________ on hot days and ______________ on cold days.


Complaints, requests and offers

b) The sun is ______________ / ______________.

c) The colors of Brazil are ______________ and ______________.

d) Apples are ______________ or ______________.

112
e) Milk is ______________.

f ) Coffee is ______________.

g) Chocolate is ______________ or ______________.

9. Complete as frases com did, have ou had.

a) ____________ you ____________ a lot of work last week? – Yes, I ____________.

b) What ____________ you ____________ to drink? – I ____________ a fruit cock-


tail.

c) It was Rachel’s birthday last week. She ____________ a party on Friday.

– Where ____________ she ____________ the party?

– She __________ it in her apartment.

d) ____________ Larry and Julia ____________ a good time at lunch last Tues-
day?

– Yes, they __________ . They __________ a great time.

10. Write the questions. Then answer with short answers.

Ex.: Suzie and Larry/ go/ Rachel’s party.


Did Suzie and Larry go to Rachel’s party? – Yes, they did.

a) Mr Watson/ play golf with clients/ yesterday?

No, ­­­­­­­­­­­­___________.

b) It/ hot/ yesterday?

No, ­­­­­­­­­­­­___________.
Complaints, requests and offers

c) Suzie and Rachel/ be friends/ in High School?

Yes, ­­­­­­­­­­­­___________.

113
d) Robert/ have breakfast/ this morning?

Yes, ­­­­­­­­­­­­___________.

e) Larry/ be/ on vacation/ last month?

Yes, ­­­­­­­­­­­­___________.

f ) Mr Watson/ travel/ to Dallas/ last week?

Yes, ­­­­­­­­­­­­___________.

g) Rachel/ be/ in her office/ yesterday?

No, ­­­­­­­­­­­­___________.

11. Complete com o passado dos verbos.

Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Complaints, requests and offers

114
12. Veja a lista de coisas que a Julia tinha para fazer ontem. Escreva frases sobre as
coisas que ela fez e que ela não fez.
Ex.: Julia made copies.

TO DO
– make copies 
– cancel the meeting 
– confirm lunch 
– book the hotel 
– order printer ink 
– call Mr Suzuki 
– buy a birthday gift 
– talk to Rachel 
– write a report 

a) __________________________________________________________

b) __________________________________________________________

c) __________________________________________________________

d) __________________________________________________________

e) __________________________________________________________

f) __________________________________________________________

g) __________________________________________________________

h) __________________________________________________________

Complaints, requests and offers

115
Ampliando conhecimentos

RICARDO, José. Pitfalls: 500 armadilhas da língua inglesa. Disal, 2004.

Pitfalls são armadilhas e todos aqueles que lidam com a língua inglesa se depa-
ram com algumas delas. Nesse livro curioso e divertido o experiente prof. José Ricardo
apresenta e desmonta 500 armadilhas, mostrando o seu significado e facilitando a vida
daqueles que são obrigados a enfrentá-las.

JACOBS, Michael A. Tirando Dúvidas de Inglês. Disal, 2003.

Nesse livro, você encontrará mais de 200 perguntas e respostas com soluções
para dúvidas do dia a dia, dicas, exemplos tirados de letras de músicas pop, gírias, con-
trações e outras peculiaridades do idioma que podem ocorrer no cotidiano e muito
mais!

CARVALHO, Ulisses Wehby de. Dicionário das Palavras que Enganam em Inglês.
Disal, 2004.

Esse livro é uma referência para quem quer evitar erros comuns causados na hora
de traduzir algo do português para o inglês, os chamados “falsos cognatos”. Ele é um
guia completo com os erros mais comuns cometidos por brasileiros, podendo ser lido
por extenso ou utilizado como referência para tirar uma dúvida momentânea.

Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

CARVALHO, Ulisses Wehby de. Dicionário das Palavras que Enganam em Inglês.
Disal, 2004.

JACOBS, Michael A. Tirando Dúvidas de Inglês. São Paulo: Disal, 2003.


Complaints, requests and offers

RICARDO, José. Pitfalls: 500 armadilhas da língua inglesa. São Paulo: Disal, 2004.

WILEY, Sandra L. Strategies For Communicating With Your Clients. Disponível em:
<www.accountingweb.com/item/100475>. Disponível em: 8 jun. 2010.

116
Gabarito

TEXTO – What do you know?

Arrive chegar Go ir Order pedir


Ask perguntar Have ter Play jogar
Bring trazer Know saber Produce produzir
Buy comprar Leave deixar See ver
Call chamar Like gostar Sell vender
Come vir Live viver Send enviar
Do fazer Look olhar Speak falar
Eat comer Make fazer Take pegar
Fly voar Manage gerenciar Tell contar
Get obter Meet conhecer Think pensar
Give dar Need precisar Travel viajar

1.

a) Could you send me your new catalogue, please?

b) Would you fax me your price list?

c) I am calling to complain about the printer.

d) What seems to be the problem?

e) We apologize for the inconvenience.

f ) I am very sorry to hear that.

g) Can you mail me the invoice please?


Complaints, requests and offers

h) I will get some coffee for us.

i) Let me call the hotel and make reservations for you.

j) Why don’t I give you a 50-dollar discount?

117
2.

a) Did you go to Dallas last weekend?

b) She didn’t work this morning.

c) They studied together.

d) Did they travel?

e) Were you in the office yesterday?

f ) I was in a meeting.

g) When did you go to school?

h) We bought many computers there.

i) It didn’t work last night.

3.

a) I was born on (dia).

b) I was born in (cidade).

c) Yes, I was/ No, I wasn’t.

d) Yes, I did/ No, I didn’t.

e) I... (resposta individual)

f ) Yes, I was/ No, I wasn’t.

g) I was at (lugar).

4.

Horizontal
Complaints, requests and offers

2. gave

3. sent

6. thought

8. wrote

118
Vertical

1. brought

3. spoke

4. ate

5. got

7. took

8. went

5.

a) Look at it.

b) I like him.

c) I love it.

d) I’m seeing them.

e) Call her.

f ) The job is for us.

6.

a) I’ll fax you

b) I’ll ask him

c) I’ll tell her

d) I’ll pick you up Complaints, requests and offers

7.

a) How long will you stay in Dallas?

b) Will it take more than a week?

c) How many printers will you need?

119
d) How much will it cost?

e) Will they deliver them tomorrow?

8.

a) The sky is blue on hot days and grey on cold days.

b) The sun is orange/yellow.

c) The colors of Brazil are green and yellow.

d) Apples are green or red.

e) Milk is white.

f ) Coffee is black.

g) Chocolate is brown or white.

9.

a) Did you have a lot of work last week? – Yes, I did.

b) What did you have to drink? – I had a fruit cocktail.

c) It was Rachel’s birthday last week. She had a party on Friday.

– Where did she have the party?

– She had it in her apartment.

d) Did Larry and Julia have a good time at lunch last Tuesday?

– Yes, they did. They had a great time.

10.
Complaints, requests and offers

a) Did Mr Watson play golf with clients yesterday? – No, he didn’t.

b) Was it hot yesterday? – No, it wasn’t.

c) Were Suzie and Rachel friends in High School? – Yes, they were.

d) Did Robert have breakfast this morning? – Yes, he did.

e) Was Larry on vacation last month? – Yes, he was.

120
f ) Did Mr Watson travel to Dallas last week? – Yes, he did.

g) Was Rachel in her office yesterday? – No, she wasn’t.

11.

Arrive arrived Go went Order ordered


Ask asked Have had Play played
Bring brought Know knew Produce produced
Buy bought Leave left See saw
Call called Like liked Sell sold
Come came Live lived Send sent
Do did Look looked Speak spoke
Eat ate Make made Take took
Fly flew Manage managed Tell told
Get got Meet met Think thought
Give gave Need needed Travel traveled

12.

a) She didn’t cancel the meeting.

b) She confirmed lunch.

c) She didn’t book the hotel.

d) She ordered printer ink.

e) She didn’t call Mr Suzuki.

f ) She bought a birthday gift.

g) She didn’t talk to Rachel.

h) She wrote a report.


Complaints, requests and offers

121
Getting a job

Formal and informal letters


Nomeie as partes das cartas com as palavras do box.

salutation / signature / closing / date / receiver’s address / sender’s address

Formal letter (carta formal)

Core Enterprise
1 201, 48th St.
New York

2 October 02 2008

LW Gear
3 31, Kensington St
New York

4 Dear Sir or Madam,

I am writing to request a catalogue of your products.

My company sells computer hardware and software and


we also provide technical service. We have several sup-
pliers in and out of New York city and I believe we could
do great business together.

Thank you for your assistance.

5 Yours Faithfully,

6 Julia Palmer

123
Informal letter (carta informal)

Core Enterprise

2 October 02 2008 -2

4 Dear Mr Jenkins,

I am writing to request a catalogue of your products.

My company sells computer hardware and software


and we also provide technical service. We have seve-
ral suppliers in and out of New York city and I believe
we could do great business together.

5 Best Regards,

6 Julia Palmer

1. _______________________________________________________

2. _______________________________________________________

3. _______________________________________________________

4. _______________________________________________________

5. _______________________________________________________

6. _______________________________________________________

Salutation
Para fazer uma saudação em uma carta formal, você pode proceder de duas
maneiras:
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124
– Se você não sabe o nome da pessoa a quem você está escrevendo, use:

Dear Sir or Madam,

– Se você sabe a quem está escrevendo, use o título e sobrenome:

Dear Mr Watson,

Closing
Para fazer o fechamento de uma carta formal, se você não sabe o nome da pessoa
a quem você está escrevendo, feche com:

Yours Faithfully,

Se você sabe a quem está escrevendo, use:

Yours Sincerely,

Writing a formal letter


No primeiro parágrafo, que deve ser breve, você diz a razão de estar escreven-
do: pode ser para reclamar, solicitar algo, entre outras coisas. Os parágrafos seguintes
devem conter informações relevantes ao propósito da carta. O último parágrafo deve
citar o que você espera da pessoa/empresa a quem estiver escrevendo, ou seja, que
ações, medidas você deseja que sejam tomadas.

Cover letter
Hoje em dia, inclusive no Brasil, é comum os currículos serem acompanhados por
uma carta de apresentação. No caso de correio eletrônico, o texto da carta vai no pró-
prio e-mail e o arquivo contendo o currículo é anexado a este.

Vejamos a carta de apresentação e o currículo de Julia:


Getting a job

125
Julia Palmer
34, 60th Street, ap 2E
New York 11377
555-3691
juliap@sec.com

July 09, 2007

Rachel Burns
Core Enterprise
201, 48th Street

Dear Ms Burns,

I am writing with reference to your advertisement in the New Yorker’s last


Sunday. I would like to apply for the post of secretary assistant.

I have worked for ABM electronics since 1999 as a secretary assistant. I would
like to work in a smaller business. I am majoring in Business Management and
I have large experience working with different software.

I am available for interview in the mornings. I have enclosed my resume and I


look forward hearing from you.

Thank you for your consideration.

Yours Sincerely,

Julia Palmer
Getting a job

126
Julia Palmer 34, 60th Street, ap 2E
555-3691 New York 11377
juliap@sec.com

OBJECTIVE
To be able to work in Core Enterprise as a secretary assistant.

EXPERIENCE

2004 – Present ABM electronics New York


Secretary assistant

1999 – 2001 Martes Computer Systems Chilliwack,


Secretary assistant Canada

SKILLS & TECHNOLOGY

I speak French fluently and have a good level of German.

I have experience of Microsoft Office, Linux, Corel Draw and varied


software.

EDUCATION & INTERESTS

I am majoring in Business Management at the College of Business,


New York.

I like traveling and reading.

Writing a cover letter


Primeiro parágrafo – é onde você se identifica e diz a que cargo está se candida-
tando. Inclua a informação sobre como soube do emprego, mas seja breve e objetivo.

Segundo parágrafo – explique por que está interessado em trabalhar na empresa


e por que acha que seria o candidato certo. Aqui você pode citar sua qualificação, ex-
periência e/ou qualidades que sejam relevantes ao emprego em questão.

Terceiro parágrafo – informe-os de que você está anexando seu currículo e, se


Getting a job

achar necessário, acrescente alguma outra informação que lhe qualifique.

127
Último parágrafo – coloque sua disponibilidade para entrevista, agradeça a consi-
deração, ressalte seu interesse em trabalhar com a empresa e encerre a carta.

Dialogue 1 – Job interview


Antes de Julia começar a trabalhar na CE, ela foi entrevistada por Rachel.

Rachel: So, Julia, how long have you worked in your present job?

Julia: I’ve worked there since September 2004, when I came to the USA.

Rachel: How much do you earn there?

Julia: I make $20,000 a year.

Rachel: If you work here, you’ll make $18,000. Why do you want to leave your
job?

Julia: Well, it’s a very big company. Hundreds of people work there. Nobody no-
tices the work you do. I need a change.

Rachel: Why do you think you are qualified for this job?

Julia: First of all, I really like challenges. I’d love to start something new. And with
experience, my skills for management and my knowledge of software, I believe I can
do a lot for Core Enterprise.

Rachel: Are you an organized person?

Julia: Yes, I am. I manage things very well and I can perfectly organize an office.

Rachel: How would you describe your personality?

Julia: I am open-minded, I like to take initiative, I’m hardworking and I think I have
a good sense of humor.

Rachel: Do you mind speaking on the phone?

Julia: No, on the phone or personally, I like to help people.

Rachel: Do you smoke?

Julia: No, not anymore.

Rachel: Have you ever made presentations in your present job?


Getting a job

Julia: No, I haven’t. But I’d like to.

128
Rachel: Well, Julia. Thank you for coming here today. We’ll let you know as soon
as we have decided.

Julia: Thank you for your time, Ms Burns. I look forward working with you.

Understanding
A pergunta How much do you earn there? refere-se a:

quanto Julia ganha no emprego atual.

De acordo com o diálogo, sabemos que Julia deve ganhar:

menos do que no emprego atual.

Julia quer trabalhar na CE porque:

é uma empresa menor do que a atual.

Na frase and with experience, my skills for management and my knowledge of sof-
tware, I believe I can do a lot for Core Enterprise, Julia afirma:

ter experiência, habilidade para gerenciar e conhecimento de software.

Quais características Julia cita a seu respeito?

Ter mente aberta, ser esforçada e tomar iniciativa.

Na frase I’ve worked there since September 2004, a ação:

começou no passado e estende-se até o presente.

Ao término da entrevista:

Rachel promete entrar em contato.

Present perfect – affirmative and negative


O present perfect é um tempo verbal que liga o presente ao passado. Usa-se o
present perfect para retratar ações que aconteceram em algum tempo desconhecido
do passado, como experiências e ações que começaram no passado e se estendem até
o presente.
Getting a job

I have been to New York. (sabe-se que foi no passado, mas não se sabe quando)

I have worked there for five years. (a pessoa continua trabalhando no mesmo lugar)

129
A estrutura do present perfect é verbo auxiliar have + verbo principal no past
participle.

Subject Aux. verb + Verb Complement


I Have Worked a lot today.
You Have Worked here since 98.
He Has Worked late this week.
She Has Worked there for 9 months.
It Has Worked for years.
We Have Worked many hours.
They Have Worked well last night.

Subject Aux. verb + Not + Verb Complement


I Haven’t Worked a lot today.
You Haven’t Worked here since 98.
He Hasn’t Worked late this week.
She Hasn’t Worked there for 9 months.
It Hasn’t Worked for years.
We Haven’t Worked many hours.
They Haven’t Worked well last night.

Assim como no simple past, no present perfect também existem verbos regulares,
que não mudam no past participle, e os verbos irregulares.

Irregular verbs – Past participle


Have – had Buy – bought
Ride – ridden Take – taken
Tell – told Come – come
Break – broken Eat – eaten
Say – said Run – run
Speak – spoken Do – done
Bring – brought Drink – drunk
Get – gotten Be – been
Think – thought Swim – swum
Getting a job

Write – written Go – gone


Sing – sung

130
Yet, already, ever, for and since
Yet = já, ainda -> usado em frases negativas e interrogativas.
Already = já -> usado em frases afirmativas.
Ever = alguma vez (na vida) -> perguntas.
For = por (para período de tempo).
Since = desde (para período de tempo).

Present perfect – interrogative


Aux. verb Subject Verb Complement
Have I a lot today?
Have You here since 98?
Has He late this week?
Has She Worked there for 9 months?
Has It for years?
Have We many hours?
Have They well last night?

Short answers
Yes, I have. No, I haven’t.
Yes, you have. No, you haven’t.
Yes, he has. No, he hasn’t.
Yes, she has. No, she hasn’t.
Yes, it has. No, it hasn’t.
Yes, we have. No, we haven’t.
Yes, they have. No, they haven’t.
Getting a job

131
Texto complementar

Interviewer’s favorite questions... and answers


(MULLIGAN, 2007. Adaptado.)

What kinds of questions do recruiters ask? Here are some ideas for how to
answer questions in a job interview.

What do you see yourself doing five years from now?

Answer something that will demonstrate your ambition and your wish to
remain in the company. I want to be an astronaut’ is out of question. This question
helps the interviewer know if the candidate will be happy in that position, or if he
wants to work in it only until he can find something “better”.

What’s your greatest strength?

Don’t just talk about your strength – relate it to the position.

What’s your greatest weakness?

Show that you know your weakness and have strategies to solve it. For exam-
ple, you could say, “I’m not very organized, so I always answer my e-mails and phone
calls right away”.

Tell me about a time when you had to work with someone with a difficult
personality.

Show that you have the ability to be sensitive to the needs of others but can
influence them. Never say “I just avoided them” or “They made me cry”.

Glossary
Ambition = ambição Remain = permanecer

Avoid = evitar Right away = imediatamente


Getting a job

132
Better = melhor Sensitive = sensível

Greatest = maior Solve = solucionar

Just = apenas Strength = ponto forte

Kind = tipo Until = até

Needs = necessidades Want = querer

Out of question = fora de cogitação Weakness = fraqueza, falha

Position = cargo Wish = desejo

Recruiter = recrutador Yourself = você mesmo

Relate = relacione

Atividades

1. Relacione as perguntas com as respostas:

a) Are you good at organizing an office? ( ) Yes, I prefer it to individual work.

b) Have you ever written reports? ( ) My salary is $15,000 plus bonuses.

c) Are you interested in traveling? ( ) I am a very organized person.

d) What software have you used? ( ) I have all the qualifications you need.

e) Do you like working in team? ( ) I love traveling.

f ) Why do you think you are good for this job? ( ) I’ve used MSOffice and Linux.

g) What languages can you speak? ( ) I constantly write reports in my job.

h) Why do you want to leave your job? ( ) I speak French and Spanish fluently.

i) How long have you worked there? ( ) I’ve worked there since June 2002.
Getting a job

j) How much do you earn at your job? ( ) Because I need a change.

133
2. Complete the questions with is/are, does/do or have/has:

a) How long _________ you been here?

b) What _________ you doing?

c) When _________ she arrive from Germany?

d) Who _________ that woman there?

e) _________ Mr Watson seen the newspapers today?

f) _________ you work here?

g) Who _________ you meeting this afternoon?

h) I _________ n’t had time to speak to finish this.

i) She _________ n’t bought the computers yet.

j) _________ you ever eaten chinese food?

3. Order these parts of the letter.

( ) Dear Ms Havens,
( ) 9 June 2004
I am writing to inform you that my order hasn’t arrived yet. It was
( ) placed on April 2 and it hasn’t come.
( ) Robert Flesch
Fast Deliveries & Co.
( ) 39, Barker St
London, NW3
( ) 51, Trantine Ave
( ) London, SE7
Due to the delay of your delivery, we have had to find another sup-
( ) plier. It has caused us many problems and we no longer wish to do
business with your company.
( ) Yours sincerely,
We would like you to kindly return the payment for our order as
( ) we will not need the supplies anymore. Could you please send us a
Getting a job

cheque as soon as possible?

134
4. Responda às questões.

a) What languages do you speak?

b) How long have you worked at your present job?

c) Have you ever been to the USA?

d) Are you an organized person?

e) What software do you have experience of?

f ) Do you smoke?

g) Have you ever made presentations?

h) How long have you studied English?

5. Encontre 18 palavras relacionadas a escritório no letter snake a seguir:

scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotocopierhbhfhe-
telephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhugeiuwoletterhea-
doeweowojjdujbusinesscardslejlweojejfisuppliesljikilhiohreportjbkiloiinvoi-
cejljikoesuqwfifgçotablelkvjhlooiffplwchairepwwenbjhvjvbhardwaremn-
fiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine

6. Selecione, nas frases a seguir, o tempo verbal adequado:

a) I’m looking for the printer catalogue. I haven’t seen/didn’t see it.
Getting a job

b) I have gone/went to a meeting yesterday with the Swedish businessmen.

135
c) Suzie has had/ had lunch with Larry at that new restaurant last week.

d) Julia hasn’t finished/ didn’t finish her major in management yet.

e) Rachel has worked/ worked at CE for seven years.

f ) Mr Watson has been/ was in Dallas last month.

7. Complete a frase colocando o verbo indicado no presente perfeito e circule for


ou since:

a) I _________ in New York for/since two years. (live)

b) He _________ for them for/since July 2003. (work)

c) I _________ large experience with software for/since I came to the USA.


(have)

d) I _________ to my family for/since three months. (not speak)

e) We _________ great progress for/since Julia started working here. (make)

f ) It _________ easy to work all day for/since my baby was born. (not be)

8. Complete a pergunta de acordo com as respostas:

a) ____________________________________________________ a presentation?
No, I haven’t. But I’d like to.

b) ___________________________________________________ at your present job?


I’ve worked there for six years.

c) ____________________________________________________ about the job?


I’ve decided that Julia is perfect to work here.

d) ____________________________________________________ her weekly report?


Yes, she has. It’s on Mr Watson’s table.

e) ____________________________________________________ to Dallas?
No, I haven’t, I have only been to Houston.

f) _______________________________________________ back from vacation yet?


Yes, he has. He got back last week.
Getting a job

136
9. Corrija as frases:

a) She have traveled on business.

b) Have they did their jobs?

c) How long you have worked here?

d) They don’t have been to Canada.

e) Has she returned? Yes, she did.

f ) Have ever you eaten japanese food?

g) It has rained for yesterday.

Ampliando conhecimentos

KENNEDY, Joyce Lain. Entrevista de Emprego. Campus, 1999.

O livro prepara os candidatos a empregos para entrevistas, com inúmeras dicas e


sugestões de especialistas.

DIGNEN, Bob. Minimax – writing for international business. SBS, 2001.

Esse livro prepara o indivíduo para escrever e-mails, cartas e relatórios em inglês.
Getting a job

137
Referências

BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.

DIGNEN, Bob. Minimax – writing for international business. SBS, 2001.

KENNEDY, Joyce Lain. Entrevista de Emprego. Campus, 1999.

MULLIGAN, Barbara. Interviewer’s Favorite Questions… and Answers. Disponível


em: <www.jobweb.com/interviews.aspx?id=282 >. Acesso em: 23 nov. 2007.

Gabarito

1.

a) ( e ) Yes, I prefer it to individual work.

b) ( j ) My salary is $15,000 plus bonuses.

c) ( a ) I am a very organized person.

d) ( f ) I have all the qualifications you need.

e) ( c ) I love traveling.

f ) ( d ) I’ve used MSOffice and Linux.

g) ( b ) I constantly write reports in my job.

h) ( g ) I speak French and Spanish fluently.

i) ( i ) I’ve worked there since June 2002.

j) ( h ) Because I need a change.

2.

a) How long have you been here?

b) What are you doing?


Getting a job

c) When does she arrive from Germany?

138
d) Who is that woman there?

e) Has Mr Watson seen the newspapers today?

f ) Do you work here?

g) Who are you meeting this afternoon?

h) I haven’t had time to speak to finish this.

i) She hasn’t bought the computers yet.

3.

(4) Dear Ms Havens,


(3) 9 June 2004
I am writing to inform you that my order hasn’t arrived yet. It was
(5) placed on April 2 and it hasn’t come.
(9) Robert Flesch
Fast Deliveries & Co.
(1) 39, Barker St.
London, NW3
51, Trantine Ave.
(2)
London, SE7
Due to the delay of your delivery, we have had to find another sup-
(6) plier. It has caused us many problems and we no longer wish to do
business with your company.
(8) Yours sincerely,
We would like you to kindly return the payment for our order as
(7) we will not need the supplies anymore. Could you please send us a
cheque as soon as possible?

4.

a) I speak...

b) I have worked there (for/ since...)

c) Yes, I have/ No, I haven’t.


Getting a job

d) Yes, I am/ No, I’m not.

e) I have experience of...

139
f ) Yes, I do/ No, I don’t.

g) Yes, I have/ No, I haven’t.

h) I’ve studied English for/ since.

5.

scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotoco-
pierhbhfhetelephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhu-
geiuwoletterheadoeweowojjdujbusinesscardslejlweojejfisuppliesljikilhio-
hreportjbkiloiinvoicejljikoesuqwfifgçotablelkvjhlooiffplwchairepwwenb-
jhvjvbhardwaremnfiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine

6.

a) haven’t seen

b) went

c) had

d) hasn’t finished

e) has worked

f ) was

7.

a) have lived / for

b) has worked / since

c) have had / since

d) haven’t spoken / for

e) have made / since

f ) hasn’t been / since


Getting a job

140
8.

a) Have you (ever) made

b) How long have you worked

c) What have you decided

d) Has she written

e) Have you (ever) been

f ) Has he gotten

9.

a) She has traveled on business.

b) Have they done their jobs?

c) How long have you worked here?

d) They haven’t been to Canada.

e) Has she returned yet? Yes, she has.

f ) Have you ever eaten japanese food?

g) It has rained since yesterday.

Getting a job

141
Glossary
about = sobre architect = arquiteto

accommodation = acomodação arrange = organizar, ajeitar

account = conta arrangement = acordo, arranjo

accountant = contador arrival = chegada

address = endereço arrive = chegar

administration = administração articles = artigos

advertisement = anúncio, propaganda ask = perguntar, pedir

afford = sustentar, manter asset = recurso, propriedade


financeiramente
available = disponível
again = novamente
avoid = evitar
agree = concordar
barber = barbeiro
agreement = acordo
bargain = pechincha
all = tudo
believe = acreditar
already = já
best = o melhor
annual = anual
better = melhor
answer = responder, atender
big = grande
any = algum, qualquer um
bigger = maior
anymore = mais, não mais
bill = conta, nota
anything = qualquer coisa, alguma coisa
birth = nascimento
apologize = desculpar-se
bit = pedaço, pouco
apply = aplicar, candidatar-se
board = diretoria
approve = aprovar
book = livro, reserva, reservar

143
broken = quebrado, não funcionamento computer programmer = programador
de computador
building = edifício
conference = conferência
bunch = bouquet, arranjo, grupo
confirm = confirmar
business cards = cartão de visitas
consignment = consignação
call = chamar, telefonar, chamada
container = container, recipiente
call back = retornar ligação
cost = custo, custar
capital = capital
courier = transportador
cash = dinheiro
credit = crédito
catalogue = catálogo
credit card = cartão de crédito
challenge = desafio
cry = chorar
change = mudar, troco
current = atual, circulante
charge = cobrar
customer = cliente
check in = dar entrada
customs = alfândega
check out = sair
damaged = danificado
chef = chefe de cozinha
date = data, datar
cheque = cheque
day = dia
choose = escolher
deadline = prazo final
church = igreja
debt = dívida, débito
circle = circule, círculo
delay = atraso
closing = desfecho
deliver = entregar
colleague = colega
delivery = entrega
commerce = comércio
demand = demanda, exigir, exigência
commodities = mercadorias, produtos
dentist = dentista
complain = reclamar
departure = saída, embarque
complaint = reclamação
Glossary

144
deposit = depósito, depositar extension = ramal

describe = descrever facilities = instalações, aparatos

designer = designer, desenhista faster = mais rápido

difficult = difícil fax = enviar fax

discount = desconto fax machine = aparelho de fax

dispatch = despacho, despachar fee = taxa, pagamento

display = exibição, mostra, exibir file cabinet = arquivo

doctor = médico, doutor find = achar

draft = saque, rascunho fire brigade = corpo de bombeiros

driver’s license = carteira de motorista flight = voo

drop a car off = entregar um carro flight attendant = comissário(a) de bordo

due date = data de vencimento florist = florista

early = cedo, adiantado flow chart = fluxograma

earn = ganhar, receber for = por, para

else = outro franchising = franquia

employ = empregar free = gratuito, livre, disponível

enclose = incluir freight = frete

engineer = engenheiro full time = período integral

enterprise = empresa gas station = posto de gasolina

estate = propriedade, bens goods = bens, produtos

estimate = estimativa greetings = saudações

exchange = câmbio, troca, trocar gross = bruto

expense = despesa, custos guarantee = garantia

export = exportação, exportar hairdresser = cabeleireiro

exporter = exportador hall = corredor, entrada


Glossary

145
handling = manejo library = biblioteca

happen = acontecer like = gostar, como

happy = feliz live = viver, morar

hard disk = disco rígido loan = empréstimo

hardworking = trabalhador, esforçado logo = logotipo

help = ajuda, ajudar long term = longo prazo

here = aqui look = olhar

immediately = imediatamente loss = perda

import = importação, importar lot = muito, bocado

imported = importado lounge = salão

income = renda mail order = vendas por catálogo

industry = indústria major = maior, principal

initiative = iniciativa manage = gerenciar

install = instalar manager = gerente

insurance = seguro many = muitos, muitas

invoice = fatura match = associar

job = emprego meet = conhecer, encontrar

kind = tipo meeting = reunião

knowledge = conhecimento money = dinheiro

last = último money order = ordem de pagamento

late = tardio, tarde, atrasado month = mês

lawyer = advogado monthly = mensal

left = esquerda motivate = motivar

letter = carta, letra much = muito, muita

letterhead = cabeçalho, timbre near = perto


Glossary

146
need = precisar, necessidade percentage = porcentagem

negotiate = negociar person = pessoa

net = líquido, rede personally = pessoalmente

new = novo photocopier = fotocopiadora

news = notícias photocopy = fotocopiar

newspaper = jornal impresso pick up = buscar, apanhar

next = próximo pilot = piloto

nobody = ninguém plan = planejar

notice = perceber, anúncio play = jogar, tocar

notify = notificar policy = política

office = escritório position = cargo, posição

one way = somente ida post office = correio

open-minded = mente aberta presentation = apresentação

order = ordem, pedido, ordenar price = preço

other = outro print = imprimir

outcome = resultado, consequência printer = impressora

outlet = ponto de vendas product = produto

overdue = vencido profit = lucro

overtime = hora extra proforma invoice = relação de preço

owe = dever proof = prova

packaging = empacotamento property = propriedade

part time = meio período proposal = proposta

partnership = sociedade public relations = relações públicas

payment = pagamento publicity = publicidade

people = pessoas purchase = comprar, adquirir


Glossary

147
qualified = qualificado seem = parecer

quote = cotação send = enviar

read = ler sender = remetente

really = realmente sense = sentido

ream = resma service = serviço

receipt = recibo share = ação, quota

receive = receber shipment = carregamento

receiver = receptor short term = curto prazo

record = registro sign = assinar, sinal

refund = reembolso signature = assinatura

remember = lembrar since = desde

rent = alugar, aluguel skill = habilidade

rental = aluguel smoke = fumar, fumaça

report = relatório, relatar someone = alguém

request = pedido, pedir soon = logo

retail = varejo spell = soletrar

right = direita, certo spreadsheet = planilha

round trip = viagem de ida e volta start = começar, começo

safe = seguro, cofre state = estado, situação

salary = salário statement = declaração, extrato (banco)

sales = vendas stationery = artigos de escritório

salutation = saudação, cumprimento statistics = estatística

sample = amostra stock = estoque

schedule = programação stop = parar

screen = tela storeroom = armazém, depósito


Glossary

148
submit = submeter vacation = férias

sunflowers = girassóis valid = válido

supplier = fornecedores value = valor, preço

supplies = provisão, fornecimentos venue = local

support = apoio voucher = recibo, documento

sure = certeza waiter = garçom

talk = falar waitress = garçonete

technician = técnico want = querer

theater = teatro week = semana

there = lá weekend = fim de semana

thing = coisa weekly = semanal

together = juntos welcome = de nada, bem-vindo

tomorrow = amanhã well = bem

tonight = hoje à noite wholesale = atacado

track = trilha, rastro will = testamento, desejo

trade = trocar, troca, comércio with = com

trademark = marca registrada without = sem

train = treinar, trem work = trabalhar

travel = viajar work station = estação de trabalho

try = tentar wrapping = embrulho

turn off = desligar write = escrever

turn on = ligar wrong = errado

underline = sublinhar yesterday = ontem

unlimited miles = milhas ilimitadas yet = ainda, já

up-to-date = atualizado zip code = cep


Glossary

149
Functions
Para se apresentar:

I’m...
My name’s...

Para apresentar uma pessoa à outra:

This is...
I’d like you to meet...

Após conhecer / ser apresentado:

(It’s) nice to meet you.


(It’s a) pleasure to meet you.
Pleased to meet you.
Glad to meet you.
How do you do?

Dados pessoais:

What’s your name? Qual seu nome?


Where do you live? Onde você mora?
How old are you? Quantos anos você tem?
Where do you work? Onde você trabalha?
What do you do? O que você faz?
Are you married? Você é casado?
Do you have children? Você tem filhos?
What’s your telephone number? Qual seu telefone?

151
Oferecendo ajuda/ atendendo:

Can I help you?


May I help you?
How can I help you?
How may I help you?
What can I do for you?

Informando que a pessoa desejada está indisponível:

I’m afraid… Eu lamento mas...


... is on another line. ... está em outra linha.
The line is busy. A linha está ocupada.
... is in a meeting. ... está em uma reunião.
... is not at the office. ... não está no escritório.
There is no answer. Não está respondendo.
Can I take a message? Posso anotar o recado?
Would you like to leave a message? Quer deixar recado?

Pedindo que aguardem:

Just a moment, please.


Hold, please.
Will you hold, please?

Dizendo para quê está ligando:

I’m calling to complain... reclamar


to (place an) order... fazer pedido
to ask... perguntar/ pedir
to check... verificar
to request... solicitar
Functions

152
I’m calling about the order... o pedido
the invoice... a fatura
the meeting... a reunião
the appointment... o compromisso

Transferindo ligação:

I’ll put you through to...


I’ll transfer your call to...
I’ll connect you to...

Dizendo o que deseja:

I’d like to make a reservation.


to book...
to make an appointment.
to confirm an appointment.
to place an order.
to speak to...

Informações sobre localização:

How can I get to...? Como chego a(o)... ?


How do I get to...? Como chego a(o)... ?
Is there a... near here? Tem um... perto daqui?
Where is... ? Onde fica... ?

Questionando sobre o problema:

What’s the problem?


What’s the matter?
What seems to be the problem?
Functions

Is there a problem?
How can I help you?

153
Atendendo problemas/reclamações educadamente:

I’m sorry to hear that. Lamento.


We apologize. Pedimos desculpa.
It won’t happen again. Não acontecerá de novo.
I’ll see what I can do. Verei o que posso fazer.
We are sorry for the inconvenient. Perdoe o inconveniente.
Functions

154

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