Escolar Documentos
Profissional Documentos
Cultura Documentos
LÍNGUA INGLESA
INSTRUMENTAL
2010
© 2009 – IESDE Brasil S.A. É proibida a reprodução, mesmo parcial, por qualquer processo, sem autorização por escrito
dos autores e do detentor dos direitos autorais.
ISBN: 978-85-387-0803-2
CDD 428.24
At work.......................................................................................................................29
What do you know?..................................................................................................................................29
Occupations................................................................................................................................................31
Simple present – affirmative and negative......................................................................................32
Frequency adverbials – How often?...................................................................................................34
Glossary.................................................................................................................. 143
Functions............................................................................................................... 151
Apresentação
Caro aluno,
Greetings
Hi oi (informal)
Hello olá
Goodbye/ Bye tchau
Good morning bom dia
Good afternoon boa tarde
Good evening boa noite
Good night boa noite (ao se despedir)
Dialogue 1
Leia o diálogo abaixo sobre Rachel, uma secretária executiva da CE (Core Enterpri-
ses). Ela está conhecendo Julia, a nova estagiária.
Comstock Complete.
9
R: Julia, this is my office and this is your workstation.
R: This is Larry, the import manager, and that is Suzie, the sales manager.
Understanding
Nice to meet you quer dizer “Prazer em conhecê-lo”. Outra forma de dizer a mesma
coisa é:
The alphabet
Entre parênteses encontra-se a leitura das letras para facilitar a sua pronúncia.
Para informações sobre transcrição fonológica.
10
As letras do alfabeto que têm sons semelhantes são:
A, H, J e K.
Mr = Senhor
Mrs = Senhora (mulheres casadas ou idosas)
Miss = Senhorita (mulheres solteiras e jovens)
Ms (diz-se miz) = título neutro para mulheres
Dialogue 2 – Spelling
É bastante comum no dia a dia do profissional de secretariado surgir a necessi-
dade de se soletrar nomes e sobrenomes, ou mesmo usar siglas e abreviações. Por essa
razão, é indispensável que conheçamos bem o alfabeto em inglês.
No diálogo a seguir, Julia está almoçando com seu colega de trabalho, Larry.
Observe como eles fazem quando não conseguem entender alguma palavra que foi
dita na conversa. Comstock Complete.
Divulgação.
Meeting people
11
L: Julia, where are you from?
L: D-I-E-F-E-N-D-O-R-F.
Understanding
Where are you from? significa:
De onde você é?
I am from...
Em, Wow, how do you spell that?, Larry pede a Julia que:
12
Pronomes pessoais
I eu
You tu, você
He ele
She ela
ele, ela (para coi-
It
sas ou animais)
We nós
You vós, vocês
They eles, elas
13
To be – interrogative and short answers
Nas perguntas, o verbo auxiliar aparece antes do sujeito. Quando a pergunta co-
meçar com o verbo auxiliar, ela nos fornecerá uma resposta do tipo sim ou não. Nesse
caso, podemos usar as short answers (respostas curtas). Observe:
Contractions
Contractions são usadas apenas informalmente.
14
Question words
Quando uma pergunta começa com verbo auxiliar, a resposta é afirmativa ou ne-
gativa (yes or no). Quando queremos uma informação, devemos usar question words.
São question words:
Numbers
0 1 2 3 4 5 6 7 8 9
zero one two three four five six seven eight nine
10 11 12 13 14 15 16 17 18 19
ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen
21 22 23 24 25 27 28 29
20 26
twenty- twenty- twenty- twenty- twenty- twenty- twenty- twenty-
twenty twenty-six
one two three four five seven eight nine
30 40 50 60 70 80 90
thirty forty fifty sixty seventy eighty ninety
1110
110
100 200 1000 one 2000 1,000,000
one hundred
one hundred two hundred one thousand thousand one two thousand one million
ten
hundred ten
15
No cotidiano, a palavra hundred também pode ser utilizada na leitura de nú-
meros que estão na casa dos milhares. Nesse caso, leem-se os dois primeiros
números como se estivessem na casa das dezenas e, em seguida, a palavra
hundred. Por exemplo: 1200 – twelve hundred.
Personal information
Dialogue 3
Age (idade)
Children (kids)
A resposta curta seria apenas o
son(s) = filho(s)
número, sem
daughter(s) = filha(s)
years old. Ex.: I’m 31.
J: It’s 550-3691.
J: No, I don’t.
16
J: I’m 24 years old.
Understanding
Where do you live? significa:
Você é casada?
I am 24 years old.
data de nascimento.
Texto complementar
Greetings!
Multicultural differences in greetings you need to be aware of
tures. For example, most of the world does not greet by shaking hands. People from
Asian cultures bow. Some cultures naturally greet by hugging. Some cultures kiss!
17
Greetings are critical first moves in relationships. Start with a polite word or
two, like “Mr And Mrs Taekwondo, it’s nice to meet you finally,” and observe what
they do and are comfortable with. Then imitate their gesture, bow, hand shake, hug
or nothing! Use your intuition! When in doubt, err on the side of conservatism.
Glossary
About = sobre Naturally = naturalmente
18
Atividades
Divorced.
a) __________________________________________________________________ ?
My name is Lucy Spring.
Meeting people
19
b) __________________________________________________________________ ?
I’m from Madrid, Spain.
c) __________________________________________________________________ ?
No, I’m single.
d) __________________________________________________________________ ?
Yes, I have a little boy.
e) __________________________________________________________________ ?
I live at 64, Broadway Street, apartment 2.
f) __________________________________________________________________ ?
I’m 34.
20
4. Encontre estes números no caça-palavras: 8 / 88 / 51 / 14 / 13 / 27:
Q W E Z X C V T T G H J K L M
S E Y R T U H H F Z B N B N A
X H I S F H Q G D X E W V F S
C J S G N V A I E V F S F I D
V K A D H B S E E C T X H F E
B L S F O T F S W V Y D J T F
N Z D H L K Y F S B H V O Y Y
N X Z M L T G E Z N B F I O H
M W S X N W B N I H J K L N J
J A W E R C V N B G G B V E N
U R W T H Y U J I K H L O I M
S T K J H L F V D S X T W H V
D W D T H I R T E E N P K V B
F A F M J K L T B H G Y W Z Y
G T H I N E E T R U O F E V U
21
6. Complete as frases com o verbo to be na forma afirmativa ou negativa.
e) We _______ in Germany.
g) it / December, 25 / is / ? ________________________________________________
a) 25 = __________________________________________________________________
b) 62 = __________________________________________________________________
c) 167 = ________________________________________________________________
d) 593 = ________________________________________________________________
Meeting people
e) 1212 = _______________________________________________________________
f ) 1,255,944 = __________________________________________________________
22
10. What are these numbers?
Ampliando conhecimentos
No site <www.english-online.org.uk/course.htm?name=beg&link=begcourse.
htm> você encontrará conteúdos como: apresentações, informações pessoais, o alfa-
beto, os números, pronomes pessoais, o verbo to be, entre outras coisas.
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
23
Gabarito
2.
24
3.
4.
Q W E Z X C V T T G H J K L M
S E Y R T U H H F Z B N B N A
X H I S F H Q G D X E W V F S
C J S G N V A I E V F S F I D
V K A D H B S E E C T X H F E
B L S F O T F S W V Y D J T F
N Z D H L K Y F S B H V O Y Y
N X Z M L T G E Z N B F I O H
M W S X N W B N I H J K L N J
J A W E R C V N B G G B V E N
U R W T H Y U J I K H L O I M
S T K J H L F V D S X T W H V
D W D T H I R T E E N P K V B
Meeting people
F A F M J K L T B H G Y W Z Y
G T H I N E E T R U O F E V U
25
5.
a) is
b) is
c) isn’t
d) is
e) isn’t
f ) isn’t
g) aren’t
6.
a) isn’t
b) am not
c) are
d) is
e) aren’t
f ) isn’t
g) is
7.
g) Is it December, 25?
26
8. R: is
J: am
R: is / is
R: is / is
J: is
9.
a) twenty-five
b) sixty-two
10.
a) 814
b) 6598
c) 1,722,011
d) 3,174,601
e) 999,595
f ) 240,000
27
At work
1. 2.
Creative Suíte.
Istock Photo.
3. 4.
29
At work
30
9.
7.
5.
11.
Comstock Complete. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
12.
10.
8.
6.
Jupiter Images/DPI Images. Jupiter Images/DPI Images. Jupiter Images/DPI Images. Istock Photo.
Jupiter Images/DPI Images.
13.
Occupations
Quando falamos sobre occupation, algumas perguntas comuns são:
I’m an engineer.
She’s a manager.
This is my routine. Every morning at 8 o’clock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.
Rachel: You know Larry, he manages and negotiates all transportation of impor-
ted goods.
Rachel: And Suzie organizes, trains and motivates sales teams in CE.
At work
Rachel: Here is your job. You photocopy this material, fax this document to Mr
Carraro at the Monet Corporation and print the weekly reports from all departments.
31
Julia: Where is the photocopier, Rachel?
Understanding
Na frase I keep the articles in a file, here in this file cabinet, Rachel diz que:
No simple present, o verbo auxiliar é o do, que aparece em frases negativas e inter-
rogativas. Diferentemente do verbo to be (ser, estar), o do não tem significado, apenas
exerce função de verbo auxiliar.
I never do homework on weekends. Nunca faço dever de casa nos fins de semana.
32
Subject Verb Complement
It works with batteries.
We work together.
They work in the US.
I work He works
I go He goes
I miss He misses
I study He studies
I cry He cries
I have He has
Na forma negativa, aparece o verbo auxiliar do. No caso de he/ she/ it, o verbo
auxiliar é does e o verbo comum perde o s usado na forma afirmativa.
33
Simple present – interrogative
Aux. verb Subject Verb Complement
Do I work at CE, New York?
Do You work every day?
Does He work in a bank?
Does She work part time?
Does It work with batteries?
Do We work together?
Do They work in the US?
Short answers
Yes, I do. No, I don’t.
Yes, you do. No, you don’t.
Yes, he does. No, he doesn’t.
Yes, she does. No, she doesn’t.
Yes, it does. No, it doesn’t.
Yes, we do. No, we don’t.
Yes, they do. No, they don’t.
Ex.: How often do you travel? / How often are you in Texas?
always sempre
sometimes às vezes
At work
34
twice a week duas vezes por semana
often frequentemente
usually geralmente
rarely raramente
never nunca
Thursday = quinta-feira
35
Em inglês, quando temos uma hora exata, usamos o’clock depois do número:
De 1 a 30 minutos após uma hora exata, dizemos x minutes past / after x hours.
Quando passam ou faltam15 minutos para a próxima hora exata, podemos usar a
expressão a quarter.
AM / PM ou a.m. / p.m.
AM de meia-noite a meio-dia.
PM de meio-dia a meia-noite.
Julia: Good afternoon. This is Julia from Core Enterprises. I’d like to speak to Mr
Burton, please.
Attendant: I’m afraid Mr Burton is in a meeting now. Would you like to leave a
message?
Julia: Yes, please ask him to call me back at 531- 0812. Thank you.
At work
36
Attendant: You’re welcome
Jack: Hello?
Julia: Hello, this is Julia Palmer, I’d like to speak to Jack, please.
Julia: Well, I need your last annual report for next week.
Understanding
Can I help you? é uma forma de oferecer ajuda.
gostaria.
37
Who’s calling, please? refere-se à:
I’ll put you through to his department e I’ll mail it to you this afternoon, I’ll put you
through e I’ll mail significam:
compromisso e reunião.
I can’t speak English very well. (Não sei falar inglês muito bem.)
Could you repeat that, please? (Você poderia repetir, por favor?)
Texto complementar
Secretaries
(SORGEN, 2009)
If your idea of a secretary is someone who answers the telephone, types a letter,
and brings the boss coffee, it’s time to update that image. Today’s secretary is a highly
skilled, educated individual with a promising career path. “Secretarial jobs are more
critical now than ever before,” says Tim Fisher, president of Nancy Adams Personnel.
“These people are really responsible for making the whole show go.” According
At work
to Mr Fisher, advances in office technology have given rise to a need for staff mem-
38
bers who have sophisticated skill levels. “Secretaries today are an office’s automa-
tion,” he asserts. “You can do without an accountant before you can do without a
secretary.” Linda Burton, vice president of Office Mates, agrees. “Secretaries are res-
ponsible for so much these days,” she explains. “They’re really an integral part of a
business’ operations”.
“Because of the downsizing that many companies have been forced to undergo
in the past few years,” Ms Burton adds, “today’s administrative support worker wears
more hats than ever before.” In addition to a strong word processing background,
says Ms Burton, secretaries must know how to spell, punctuate, and write gramma-
tically correct documents. They are also being called upon to perform a variety of
middle management duties such as purchasing and customer service.
“In the twelve years I’ve been here,” says Ms Burton, “I’ve seen this field really
grow. Today, secretaries are being handpicked for positions, perhaps even being in-
terviewed two or three times for one job... that’s a process that used to be reserved
for middle and upper management slots. That just shows you what a vital function
they serve.”
Glenda Scherr won’t disagree with that. An executive secretary with The
Associated: Jewish Community Federation of Baltimore, Mrs Scherr began working
as a secretary when she was 17, “let’s just say, a long time ago.” “I used to visit my
aunt who was a secretary,” Mrs Scherr recalls, “and I liked the feeling of running an
office, of being number one.” Though Mrs Scherr now regrets not having gone on
to college, she has always enjoyed the fact that people depend on her and that she
learns a lot on the job. Being a secretary today is dramatically different from what it
was when she first started out, says Mrs Scherr. “Everything is so high-tech now. In
the first place, I only got my first computer three years ago so I don’t have as much
computer knowledge as I’d like.”
In addition, says Mrs Scherr, she has had to learn to deal with other sophistica-
ted equipment, including complex phone systems and fax machines. “It’s been an
educational process. Things have changed so much that I’ve had to learn everything
from scratch.”
Mrs Scherr notes that a large part of her job is organizing meetings for Associa-
ted staff members and their lay volunteers, a complicated undertaking both becau-
se of the number of meetings held throughout the year and the numbers of people
involved on each committee. “Coordinating everyone’s schedule can get crazy at
times. You definitely have to be organized. “Basically, though, my job is to coordinate
At work
everything,” Mrs Scherr explains. “I try to keep the department running smoothly.”
39
Though Mrs Scherr points out that she loves the people in the department with
whom she works – ”we really are like a family and they treat me like gold” – she
thinks that being a secretary today doesn’t command the same respect that it once
did. “I’ve always considered myself a professional,” she comments, “but a lot of others
don’t. I don’t think we’re as highly regarded as we should be.” For Mary Ellen Noyes,
an executive assistant at Ottenheimer Publishers, appreciation, rather than respect,
is what she looks for on the job. “Respect is something earned between individuals
that has nothing to do with your job,” she comments. “When it comes to my work,
I want to be appreciated and I think that I am. I feel good about what I do and the
people I work with make me feel good too.” Like Mrs Scherr, Ms Noyes also became
an office worker right out of high school, primarily because she didn’t have a clear
idea of what else she might like to do. Now, 13 years later, she is enthusiastic about
her work and recommends it highly as a career choice.
“It’s a great option for those who are people-oriented,” she says, “as well
as for those who enjoy keeping things running smoothly.” That is harder than it
once was though, says Ms Noyes, because today’s office workers are frequently
doing more than one job at a time. Because of technology as well as the eco-
nomy,” Ms Noyes says, “many companies use just one person, where they might
have used two or three before. An office might have had a receptionist, a secre-
tary, and an administrative assistant, but now you more or less have just one
person doing it all.”
Career counselors say that more and more people are entering the field of
office work, drawn by the opportunity to handle just such a variety of responsibili-
ties, as well as by the lure of a high-tech environment which is seen as a springbo-
ard to more lucrative positions. According to Phil Manzie, coordinator of the Ma-
ryland Career Information Delivery System, there will be approximately 245,000
new job openings nationwide for secretaries between now and the year 2005, le-
ading to close to 3 million secretaries in the labor force by then. Projected growth
for the field, says Mr Manzie, is 8 percent. In Maryland, there will be about 1100
new job openings between now and 2005, a growth of 1 percent. (These figures
do not reflect statistics for medical and legal secretaries.) The U.S. Department of
Labor reports that in 1992-93, annual salaries for secretaries ranged from $15,000
to $39,000. In Maryland, a beginning secretary earns about $17,000. The average
salary for everyone working in the field is just over $26,000, and some experien-
ced workers can earn as much as $39,000. “A top-notch administrative assistant
At work
40
can earn anywhere from $26,500 to $30,000 in the Baltimore area,” confirms Linda
Burton of Office Mates. “Companies expect the best from these people and are
willing to pay for their skills.”
Where can people find those skills? At Fleet Business School in Annapolis, com-
pany president Carole Nicholson points to a changing curriculum that reflects the
changing times. “We still teach keyboarding on a typewriter,” Ms Nicholson says, “but
now we also have 100 computers as well. Everyone learns word processing. Everyo-
ne also takes business English, punctuation, and communications. It’s a year’s worth
of intense training... it’s not easy.”
Begun in 1934 as a secretarial school, Fleet now offers training for administrative
assistant (the politically correct terminology for secretary), in addition to programs
in microcomputer, legal secretary, business and travel, and small business mana-
gement. Though Fleet is a co-ed school, says Ms Nicholson, and she does see more
men entering the field (“primarily because of the computer”), by and large, most
office workers are still women. According to Maripat Blankenheim, public relations
director of 9 to 5, National Association of Working Women, in 1970 97.8 percent of
all secretaries were women; by 1988 that had grown to 99.1 percent. One reason
that number is growing, says Fleet’s Carole Nicholson, might be because becoming
a secretary is a good way to get your career going. “The average age of our students
is 25,” she says, “and many have already been to community college or even four-year
college, and are now coming to us so they can be trained for a job. “It’s hard to find
employment these days in your chosen field,” Ms Nicholson adds. “Being a secretary
is a viable, honorable profession, and a great way to get your foot in the door before
you move on... if you want to move on.” David Humes, a supervisor at Jewish Vocatio-
nal Services, agrees. “Years ago,” he says, “it was unfortunate, but a lot of women with
college degrees would be put in secretarial positions even if they didn’t want that.
Today, women are finding that if they have the right office skills, they can enter a
company at a much higher level than with just a college degree. There’s much more
of a career ladder than there used to be.”
What secretaries need today, says Mr Humes, are high-level technical, compu-
ter, and people skills, a good deal of efficiency, and good work habits and attitudes.
“They have to be faster, smarter, and handle a greater variety of tasks than they once
did,” Mr Humes adds. “What were entry-level skills three years ago would now be
unemployable.”
At work
41
Atividades
a) accehirtt ___________________________________________________
b) yrfbaeur ___________________________________________________
c) ayeswdned ___________________________________________________
d) cutnactoan ___________________________________________________
e) usrhtyad ___________________________________________________
f ) terpmesbe ___________________________________________________
g) eeeirgnn ___________________________________________________
h) yrfaid ___________________________________________________
i) sugatu ___________________________________________________
j) suetyad ___________________________________________________
a) (not) __________________________________________________________________
b) (Peter?) _______________________________________________________________
d) (you?) ________________________________________________________________
e) (they) _________________________________________________________________
At work
42
II. I trust him.
a) (you?) ________________________________________________________________
c) (Marek) _______________________________________________________________
d) (not) __________________________________________________________________
e) (Silvia?) _______________________________________________________________
a) (Peter) ________________________________________________________________
b) (not) _________________________________________________________________
c) (you?) ________________________________________________________________
e) (we) __________________________________________________________________
43
4. Responda às perguntas.
5. Word hunt.
Encontre:
3 verbs / 3 seasons (estações) / 3 days of the week / 3 months / 3 family
members.
At work
44
F R I D A Y P S B R O T H E R
E C R T L A L O W E F G U M I
B O S U M M E R A F G S E B S
R P W E E Z B P M R S U Z O I
U S E S R F N G A O E N W U S
A P R D T U O U R Y E D I L T
R R A A Y I M S C A J A N H E
Y I R Y G O E D H D H Y T I R
W N Y P O P R E I U T P E G U
E G A P R I L F K R R O R D D
R F M O L L U I H Y E U T E I
N O P L A Y B O P D S T E S L
Y G R A N D M O T H E R A B S
45
7. Complete as frases com o verbo indicado entre parênteses, na forma afirmativa
ou negativa.
46
9. Complete as frases com o verbo auxiliar adequado.
g) Where _______ you have lunch every day? – At a restaurant down the street.
R: This is my routine. Every morning at 8 o’clock, I turn on the computer, read and
answer my e-mails. After that, I check the newspapers for relevant news about the CE
clients. I keep the articles in a file, here in this file cabinet.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
a) answer ________________________
b) check ________________________
c) fax ________________________
At work
47
d) keep ________________________
e) know ________________________
f ) manage ________________________
g) motivate ________________________
h) negotiate ________________________
i) organize ________________________
j) photocopy ________________________
k) print ________________________
l) read ________________________
m) train ________________________
n) turn on ________________________
c) Christmas is in _________________________.
i) Halloween is in _________________________.
48
13. Escreva as horas por extenso de duas formas:
a) 9:30 ______________________________________________________________
b) 12:45 ______________________________________________________________
c) 8:15 ______________________________________________________________
d) 7:10 ______________________________________________________________
e) 6:50 ______________________________________________________________
Ampliando conhecimentos
Neste site, encontram-se vários links com diversas ferramentas de ensino, tais
como atividades, explicações gramaticais, dicionário on-line, artigos de revistas e jor-
nais, enciclopédias e muitos outros recursos em inglês. Disponível em: <http://en-
glishonline.sites.uol.com.br/>.
Neste outro você poderá colocar seus ouvidos em prática, fazer exercícios de lis-
tening, prestar atenção à oralidade de falantes nativos e melhorar a sua pronúncia.
Disponível em: <www.esl-lab.com/>.
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
49
Gabarito
TEXTO – Relacione as figuras às profissões.
1.
a) architect
b) February
c) Wednesday
d) accountant
e) Thursday
f ) September
g) engineer
h) Friday
i) August
j) Tuesday
2.
50
II. I trust him.
3.
51
4.
d) I am a / an... (ocupação)
5.
F R I D A Y P S B R O T H E R
E C R T L A L O W E F G U M I
B O S U M M E R A F G S E B S
R P W E E Z B P M R S U Z O I
U S E S R F N G A O E N W U S
A P R D T U O U R Y E D I L T
R R A A Y I M S C A J A N H E
Y I R Y G O E D H D H Y T I R
W N Y P O P R E I U T P E G U
E G A P R I L F K R R O R D D
R F M O L L U I H Y E U T E I
N O P L A Y B O P D S T E S L
Y G R A N D M O T H E R A B S
At work
52
6.
a) manages
b) trains
c) study
d) reads
e) work
f ) live
g) visit
7.
a) doesn’t make
b) read
c) live
d) has
e) don’t speak
f ) doesn’t work
g) speaks
8.
53
9.
a) do
b) Do / do
c) does
d) does
e) Does / doesn’t
f ) Do / don’t
g) do
10. R: This is my routine. Every morning at 8 o’clock, I turn on the computer, read
and answer my e-mails. After that, I check the newspapers for relevant news
about the CE clients. I keep the articles in a file, here in this file cabinet.
R: You know Larry, he manages and negotiates all transportation of imported
goods.
R: And Suzie organizes, trains and motivates sales teams in CE.
R: Here is your job. You photocopy this material, fax this document to Mr Carraro
at the Monet Corporation and print the weekly reports from all departments.
J: Where is the photocopier, Rachel?
R: It’s down the hall, next to the mail room.
11.
a) responder
b) verificar
d) guardar, manter
e) saber, conhecer
f ) gerenciar
g) motivar
At work
h) negociar
54
i) organizar
j) fotocopiar, xerocar
k) imprimir
l) ler
m) treinar
n) ligar
12.
a) January
b) April
c) December
d) May
e) August
f ) November
g) July
h) September
i) October
j) May
13.
55
Making appointments and reservations
Istock Photo.
Corel Image Bank.
1. 2.
Jupiter Images/DPI Images.
3. 4.
57
Making appointments and reservations
58
9.
7.
5.
11.
Istock Photo.
Comstock Complete Comstock Complete.
Istock Photo.
12.
10.
8.
6.
Comstock Complete.
13. 14.
Dialogue 1
Mr Watson, presidente da CE, vai fazer uma viagem à negócios e Julia está toman-
do as devidas providências.
Julia: Good afternoon, I’d like to book a flight from New York to Dallas, please.
Julia: No, I need a return ticket for August 14, any time.
Attendant: There’s the AA 1042 flight at 9 o’clock and the AA 6031 at 11 o’clock for
departure. And the first flight back is the AA 0131, at 8:30.
Making appointments and reservations
Julia: That’s fine. The passenger’s name is Watson, George.
Attendant: Your booking reference is W701S. Thank you for flying Anglo Airlines.
Understanding
Na frase I’d like to book a flight from New York to Dallas, a palavra book significa:
reservar.
59
De acordo com o diálogo, W701S é o:
código da reserva.
Dialogue 2
Attendant: Victoria Hotel, may I help you?
Julia: Hello, I’d like to make a reservation for Mr Watson, George, for August 8,
please.
Julia: A single room, please. And I’d like to book the conference facilities for
August 9.
Attendant: We have a conference room for up to eighty people and another one
for two hundred people.
Attendant: Thank you for choosing Victoria Hotel. Have a nice day.
Understanding
Making appointments and reservations
deixar o hotel.
60
A frase Will you need any other service? indaga se:
Dialogue 3
Attendant: Speedy car rental, can I help you?
Attendant: We have a Clio. When and where are you picking it up?
Attendant: I need the driver’s license number and a major credit card number.
Julia: The driver is George Watson, license number 00521347 and the American
express number is 9213 2068 8571 2206.
Attendant: When and where are you dropping off the car?
De acordo com o diálogo, pick up e drop off são antônimos que significam:
pegar e devolver.
61
A frase What kind of car? indaga sobre:
o tipo de carro.
On-line reservations
Hoje em dia, a maioria das reservas também pode ser feita pela internet. Veja
abaixo formulários de reserva de voo, aluguel de carro e hotel. Uma boa ideia é fazer
sua própria lista de palavras novas anotando-as em algum lugar onde você consiga
achar rapidamente quando precisar.
62
Divulgação.
Divulgação.
Dialogue 4
Attendant: Tex Steel & Co, may I help you?
Julia: Good afternoon, can you put me through to extension 24, please?
63
Mr Young: Well, I’m meeting some clients at 2:30. Is he free at 5 o’clock?
Understanding
Na pergunta Can you put me through to extension 24?, Julia pede:
o local do encontro.
64
Para o present continuous, usamos o verbo auxiliar to be + o verbo com a termi-
nação -ing.
ING forms
A regra geral é acrescentar -ing ao final dos verbos. Porém os verbos terminados
em consoante + e perdem o e final.
travel / traveling.
65
Present continuous – interrogative
Aux. verb Subject Verb Complement
Am I tomorrow?
Are You on business?
Is He to Dallas?
Is She Traveling by car?
Is It from Canada?
Are We on vacation?
Are They first class?
Short answers
Yes, I am. No, I’m not.
Yes, you are. No, you’re not/ you aren’t.
Yes, he is. No, he is not/ he isn’t.
Yes, she is. No, she’s not/ she isn’t.
Yes, it is. No, it’s not/ it isn’t.
Yes, we are. No, we’re not/ we aren’t.
Yes, they are. No, they’re not/ they aren’t.
Going to – future
Outra forma muito usada para o futuro é o going to. Usa-se também o verbo
auxiliar to be + going to + verbo principal.
Making appointments and reservations
66
Texto complementar
Punctuality only indicates good things about you. Being on time is a good way
to show someone that you care about them. Arriving on time shows that you res-
pect others. Respect is the foundation for creating great long-term relationships.
Other people are affected by what you do and don’t do. If you don’t do or deli-
ver as promised, you affect other people’s works. Your habits are your brand. Brands
take time and practice to build.
Glossary
Anyone = qualquer um Long-term = longo prazo
67
Deliver = entregar Show = mostrar
If = se Way = forma
Like = gostar
Atividades
a) __________________________________________________________________ ?
I’d like to book a flight from New York to Dallas, please.
b) __________________________________________________________________ ?
No, I need a return ticket for August 14.
c) __________________________________________________________________ ?
Economy class, please.
d) __________________________________________________________________ ?
A suite, please.
e) __________________________________________________________________ ?
Making appointments and reservations
f) __________________________________________________________________ ?
JFK Airport, New York, on September 02, at 9 a.m.
g) __________________________________________________________________ ?
It’s Ramirez from Sloman Inc.
68
h) __________________________________________________________________ ?
At Regent’s Park restaurant at 1p.m.
i) __________________________________________________________________ ?
I’m afraid he is attending a meeting at 5.
69
III. I’m looking for a job.
3. Responda às perguntas.
70
c) Rachel – write a monthly report.
a) Em quais das falas o present continuous é usado para falar de ações que es-
tão acontecendo no momento?
71
b) raining/ it/ outside/ is/ ?
a) __________________________________________________________________ ?
I’m staying for three days.
b) __________________________________________________________________ ?
I’m writing a report.
c) __________________________________________________________________ ?
No, I’m not. I’m going to Denver, not Dallas.
d) __________________________________________________________________ ?
He’s traveling on August 8.
e) __________________________________________________________________ ?
No, we’re not seeing a movie. We need to study for the English test.
f) __________________________________________________________________ ?
Yes, it is. The temperature is 31° C.
Making appointments and reservations
g) __________________________________________________________________ ?
We’re having cereals and bacon and eggs for breakfast.
72
Ampliando conhecimentos
Neste, além de recursos para você aprender sobre a língua inglesa de um modo
geral (gramática, expressões idiomáticas, falsos cognatos, entre outros), você encontra
uma extensa relação de palavras e termos específicos para o setor de business que
pode ser muito útil no nosso dia a dia. Disponível em: <www.aprendendoingles.com.
br/businessenglish.shtml>.
Neste site, você encontrará, entre outras coisas, as expressões mais comuns em
inglês de acordo com diferentes situações. Além de conhecer expressões diferentes e
suas colocações, você enriquece seu vocabulário. Disponível em: <www.talking-about.
net/>.
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
73
Gabarito
1. single room
2. automatic transmission
3. smoking
4. non-smoking
5. sedan
6. manual transmission
7. sports car
8. Sport Utility Vehicle (SUV)
9. suite
10. compact car
11. business class
12. double room
13. economy class
14. first class
1.
g) Who’s calling?
i) Is he free at 5 o’clock?
74
2.
a) I’m studying.
75
e) Yes, I am/ No, I’m not.
4.
5.
6.
a) Where is he staying?
b) Is it raining outside?
76
7.
d) When is he traveling?
f ) Is it hot in Dallas?
77
Placing orders and giving directions
3. 4.
79
Placing orders and giving directions
80
5.
8.
11.
OZO
KARP
COOLHS
14.
IESDE Brasil S.A.
9.
IESDE Brasil S.A.
12.
PINGHOPS LAML
6.
HUCCHR
STOP FICEFO
15.
IESDE Brasil S.A.
REATHTE
13.
TREKAMPREUS
7.
SGA TISTONA
IESDE Brasil S.A.
IESDE Brasil S.A. IESDE Brasil S.A.
Dialogue 1 – Giving directions
Rachel está fazendo aniversário e Julia e os colegas do escritório encomendam
flores. No diálogo a seguir, Julia explica ao atendente da floricultura como chegar a
Core Enterprise.
Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: Oh, it’s near here. We’re on 1st Avenue. I’ll take it. How can I get
there?
Julia: It’s easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business Center
and the gas station.
Ordinal numbers
Os números ordinais são muito usados para nomes de ruas nos EUA e para datas
também, por exemplo. São eles:
Placing orders and giving directions
A partir do 13, simplesmente acrescenta-se o th final, a não ser nos números que
acabem em y, que perdem o “y” e ganham ieth.
81
Ex.: 20 – twentieth; 30 – thirtieth.
Understanding
De acordo com o diálogo, podemos dizer que a floricultura fica:
próxima da CE Enterprise.
Na frase Take 1st Street, turn left on the corner of 59th Street, go straight one block, as
orações correspondem a:
instruções.
Imperative
O imperative é usado para dar ordens, instruções, informações. No imperativo não
aparece o sujeito. Usamos apenas o verbo, sem to. Para o negativo, usamos don’t + o
verbo.
82
Walk / Don’t Walk
Turn off your cell phones / Don’t turn on your cell phones.
Julia: Hello, this is Julia from CE. I’d like to order some supplies. I need some busi-
ness cards.
Attendant: I can give you a 10% discount if you order five hundred.
Julia: I’ll have 500. And could you send some letterheads too?
Julia: I’ll take two, please. Can you fax me a quote on printer ink, order number 097?
Julia: Mail me the proforma invoice and I’ll send you the money order. Can you
deliver by Tuesday, please?
Understanding
De acordo com o diálogo, podemos observar que Julia está comprando:
número de itens.
83
Na pergunta How much are they?, Julia quer saber:
à forma de pagamento.
Texto complementar
84
Sound positive.
Speak clearly.
Don’t give the impression you know very little about your company.
Sound helpful.
Take responsibility: either solve the caller’s problem or promise to take some
appropriate action.
Glossary
A few = alguns, algumas Friendly = amigável
85
Atividades
a) Can you fax me a price list? ( ) Turn right and go straight ahead.
b) How much are the new printers? ( ) I can give you a 10% discount.
86
f ) between / the / gas station / company / is / the / fire / brigade / the / and.
e) criminals go there...
4. Responda às perguntas.
87
f ) How many days a week do you work?
bookstore / club / hotel / museum / park / police station / school / shopping mall
S H O P T O O L U K Y L L P
H I S C H O O L I N C E F O
O P O R T E H O Y K L U E L
P P R E W U S A B R U C L I
P I A L A M E P I Z B B L C
I N N O X I V A B O Y O M E
N G E O T A E R O L L W U S
G N T A B L O K R I I L S T
M E I W A N J O P E R I E A
A E V U U L P O O L A W U T
Placing orders and giving directions
L D H O T E L I G H T O M I
L I B R A S I W E U N M Y O
E G G M I O S E U M I L I N
Q U B O O K S T O R E T Y L
88
6. Com base no mapa, responda às perguntas a seguir, indicando como chegar
aos locais solicitados. Siga o exemplo.
Library
Cyber
Cafe Shopping
Blackberry Ave.
Jefferson Ave.
Mall
Washington St.
Park St.
Brick St.
Movie
Hospital Theater
Police Station
Blue St. Shoe Store
Bank
School
Chinese
Green Flower Shop Restaurant
Ave.
Turn left on Lincoln Road and go straight ahead for one block. Turn right on Jefferson
Avenue. Go straight for two blocks. It is on the left.
89
c) How can I get to the shopping mall?
8. Use the verbs in the box to write orders for the signs illustrated.
be / buckle your seatbelt (afivelar o cinto de segurança) / drink and drive / enter
/ graffiti (pichar) / litter (jogar lixo) / park (estacionar) / reduce (diminuir) / smoke
(fumar) / stop / take photographs / turn/turn off (desligar) / wear (usar, vestir)
Divulgação.
Digital Juice.
Divulgação.
Placing orders and giving directions
Divulgação.
90
Divulgação. Digital Juice.
Divulgação. Divulgação. Divulgação. Photo Objects. IESDE Brasil S.A.
91
Placing orders and giving directions
Digital Juice.
Divulgação.
Divulgação.
Divulgação.
92
Ampliando conhecimentos
JACOBS, Michael A. Como não Aprender Inglês: erros comuns e soluções práticas. Rio
de Janeiro: Campus, 2002.
O foco desse livro são as principais dificuldades e erros que os brasileiros come-
tem quando aprendem inglês. O livro é didático e prazeroso ao mesmo tempo.
MARTINEZ, Ron. Como Dizer Tudo em Inglês: fale a coisa certa em qualquer situação.
Rio de Janeiro: Campus, 2000.
Esse livro auxilia o leitor a se expressar oralmente ou por escrito, usando as pa-
lavras certas no momento certo. O livro oferece conselho cultural-linguístico quando
relevante.
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
JACOBS, Michael A. Como não Aprender Inglês: erros comuns e soluções práticas. Rio
de Janeiro: Campus, 2002.
MARTINEZ, Ron. Como Dizer Tudo em Inglês: fale a coisa certa em qualquer situação.
Rio de Janeiro: Campus, 2000.
Gabarito
1. library / 2. museum / 3. police station / 4. fire brigade / 5. park / 6. theater / 7. bank / 8. zoo / 9. post
office / 10. hospital / 11. school / 12. church / 13. gas station / 14. supermarket / 15. shopping mall
93
1.
2.
f ) The company is between the gas station and the fire brigade.
3.
a) bank
Placing orders and giving directions
b) hospital
c) school
d) museum
e) police station
f ) zoo
g) park
94
4.
a) I take... minutes.
5.
S H O P T O O L U K Y L L P
H I S C H O O L I N C E F O
O P O R T E H O Y K L U E L
P P R E W U S A B R U C L I
P I A L A M E P I Z B B L C
I N N O X I V A B O Y O M E
N G E O T A E R O L L W U S
G N T A B L O K R I I L S T
M E A
Placing orders and giving directions
E I W A N J O P E R I
A E V U U L P O O L A W U T
L D H O T E L I G H T O M I
L I B R A S I W E U N M Y O
E G G M I O S E U M I L I N
Q U B O O K S T O R E T Y L
95
6.
a) Turn left / Turn right / Go straight ahead / Turn left / go straight ahead / on
the right / across from.
c) Turn left / go straight ahead / Turn right / turn left / Go straight ahead / on
the left, across from.
7. Julia: No, I need a birthday card too. Sign CE Enterprise on it, please.
Attendant: That’s US$71. What is the delivery address?
Julia: It’s 201, 48th Street.
Attendant: Oh, it’s near here. We’re on 1st Avenue. I’ll take it. How can I get
there?
Julia: It’s easy. Take 1st Street, turn left on the corner of 59th Street, go straight
ahead for one block. The CE building is on the left, between New York Business
Center and the gas station.
8. Be quiet / Stop / Buckle up / Don’t litter / Don’t park / Don’t turn right / Reduce
speed / Don’t smoke / Don’t take photographs / Don’t drink and drive / Don’t
enter / Turn left / Don’t turn left / Don’t graffiti / Wear helmet / Turn off cell pho-
nes.
9.
a) How much
b) How many
c) How many
d) How much
Placing orders and giving directions
e) How many
f ) How many
96
Placing orders and giving directions
97
Complaints, requests and offers
Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Julia: Good morning, this is Julia from CE. I’m calling to make a complaint.
99
Julia: I’m afraid I placed an order last week and they didn’t deliver it. I guess they
forgot about it.
Attendant: We are very sorry. I’ll make sure they send it to you immediately. It
won’t happen again.
Julia: Good afternoon, I’m Julia from CE and I’d like to complain about the chairs
I ordered.
Julia: Well, I asked for ten blue office chairs but I got eight black office chairs.
Attendant: I’ll see what I can do. We have many deliveries to make.
Julia: Yes, but YOU delivered the wrong chairs. I need the right chairs here by
tomorrow.
Attendant: I’ll personally check that you receive them by tomorrow. We are sorry
for the inconvenient.
Understanding
We are very sorry é uma forma de desculpar-se. No diálogo aparecem três outras
formas de dizer a mesma coisa:
We apologize.
100
I’ll remember that, I’ll make sure they send it to you immediately, It won’t happen
again, I’ll personally check that you receive them by tomorrow. No diálogo aparece diver-
sas vezes will (’ll) e won’t. Significa que o sujeito está fazendo:
uma promessa.
sobre o problema.
uma solicitação.
I placed an order last week and they didn’t deliver it. I guess they forgot about it. I
asked for ten blue office chairs but I got eight black office chairs. As formas verbais subli-
nhadas correspondem ao tempo:
passado.
Com a frase I guess they forgot about it, Julia quer dizer que:
Nas frases they didn’t deliver it e I’ll personally check that you receive them, it e them
referem-se à:
Will/ Won’t
O will é um modal auxiliary verb que é comumente usado para fazer previsões,
promessas e para decisões espontâneas.
Complaints, requests and offers
101
Usa-se o will (ou a contraction ’ll) seguido do verbo.
Object pronouns
É um pronome que aparece depois do verbo, sofrendo a ação ao invés de exercê-la.
I me
You you
He him
She her
It it
We us
They them
Colors
IESDE Brasil S.A.
Complaints, requests and offers
102
To be – Simple past
I You
He We
Was/Wasn’t Were/Weren’t
She They
It
I I I
He... ? He He
Was Yes, Was No, Wasn’t
She She She
It It It
You You You
Were We... ? Yes, We Were No, We Weren’t
They They They
Alguns verbos são regulares e no passado levam terminação ed. Outros verbos
são irregulares. Compare:
ride – rode
Quando acabam em consoante + y, per-
dem o y e ganham ied. teach – taught break – broke
103
Regular verbs Irregular verbs
swim – swam go – went
sing – sang sleep – slept
plan – planned; stop – stopped
run – ran have – had
come – came take – took
I yesterday?
You last week?
He late in December?
Did She Work all day on Monday?
It long hours?
We well last night?
They here in 2003?
104
Short answers
Yes, I did. No, I didn’t.
Yes, you did No, you didn’t.
Yes, he did. No, he didn’t.
Yes, she did. No, she didn’t.
Yes, it did. No, it didn’t.
Yes, we did. No, we didn’t.
Yes, they did. No, they didn’t.
Caller: Hi, this is Jessica from S Xpress. I’m calling about the computer screen we
ordered from you.
Caller: I received the order yesterday but I’m afraid the screen got here broken.
Attendant: I’m very sorry to hear that. What order number was it?
Caller: It’s 738. Could you send me another one as soon as possible?
Julia: I don’t have any in stock. Why don’t I send you an SR-8024 model? It’s bigger
and you don’t need to pay the difference.
Julia: You’re welcome. And I apologize for the inconvenience again. Bye.
Caller: Hello, I‘m Michael from DS Accountancy and I’d like to complain about the
Complaints, requests and offers
Caller: Well, I installed it last week but now it’s damaged. Can you send someone
to check it?
105
Julia: We apologize. Let me send someone to pick it up and take another one for
you. As soon as the technician looks at it, I’ll call you back.
Julia: Thank you for calling and we apologize for the inconvenience.
Understanding
De acordo com o diálogo, quais os problemas informados?
Nas frases Could you send me another one as soon as possible? e Can you send some-
one to check it? as pessoas estão:
Na frase It’s bigger and faster and you don’t need to pay the difference, Julia oferece
um item:
Nas frases Why don’t I send you an SR-8024 model? e Let me send someone to pick it
up and take another one for you, Julia faz:
uma oferta.
No trecho Let me send someone to pick it up and take another one for you. As soon as
the technician looks at it, I’ll call you back, Julia propõe-se a:
Can you turn off your cell phone, please? Você pode desligar seu celular, por favor?
Could you open the window? Você poderia abrir a janela?
Would you send the technician tomorrow? Você mandaria o técnico amanhã?
Will you take me to the airport on Friday? Você me leva ao aeroporto sexta-feira?
106
Usamos o modal verb will para ofertas também. Bem como as expressões how
about, why don’t, let e let’s. Estas são usadas para dar sugestões.
I’ll finish the report for you. Eu termino o relatório para você.
How about I make us some coffee? Que tal eu fazer um café pra gente?
Por que eu não marco uma reunião para discu-
Why don’t I schedule a meeting to discuss this?
tir isso?
Let me get you a pen. Deixe que eu pego uma caneta para você.
Let’s get a taxi, it’s late. Vamos pegar um táxi, está tarde.
Texto complementar
We are blessed with two ears and one mouth. This suggests we should listen
more than we speak. In client service situations, listening is the secret to the satisfac-
tion of clients. Before you can solve clients’ problems, you must understand them.
You do this by listening – really listening. Listen for words and concepts; listen for
facts and emotion; listen for problems and solutions that are often in the informa-
tion clients give you. Don’t assume that good communication is speaking like John
F. Kennedy. Listening is the most ignored aspect of good communication. More mi-
sunderstandings occur because of poor listening than other problems.
Glossary
Complaints, requests and offers
107
Blessed = abençoado Mouth = boca
Like = como
Atividades
108
h) will I some for coffee us get.
2. Corrija as frases.
109
3. Responda às questões.
4. Fun.
Horizontal Vertical
7. past of take
8. past of go
110
1
4 5
6 7
f ) The job is for you and me. The job is for _________.
111
6. Use will e o object pronoun para responder às perguntas a seguir.
_______________ at 2 o’clock.
e) _____________________________________ tomorrow?
Yes, I guess they will deliver them tomorrow.
112
e) Milk is ______________.
f ) Coffee is ______________.
d) ____________ Larry and Julia ____________ a good time at lunch last Tues-
day?
No, ___________.
No, ___________.
Complaints, requests and offers
Yes, ___________.
113
d) Robert/ have breakfast/ this morning?
Yes, ___________.
Yes, ___________.
Yes, ___________.
No, ___________.
Arrive Go Order
Ask Have Play
Bring Know Produce
Buy Leave See
Call Like Sell
Come Live Send
Do Look Speak
Eat Make Take
Fly Manage Tell
Get Meet Think
Give Need Travel
Complaints, requests and offers
114
12. Veja a lista de coisas que a Julia tinha para fazer ontem. Escreva frases sobre as
coisas que ela fez e que ela não fez.
Ex.: Julia made copies.
TO DO
– make copies
– cancel the meeting
– confirm lunch
– book the hotel
– order printer ink
– call Mr Suzuki
– buy a birthday gift
– talk to Rachel
– write a report
a) __________________________________________________________
b) __________________________________________________________
c) __________________________________________________________
d) __________________________________________________________
e) __________________________________________________________
f) __________________________________________________________
g) __________________________________________________________
h) __________________________________________________________
115
Ampliando conhecimentos
Pitfalls são armadilhas e todos aqueles que lidam com a língua inglesa se depa-
ram com algumas delas. Nesse livro curioso e divertido o experiente prof. José Ricardo
apresenta e desmonta 500 armadilhas, mostrando o seu significado e facilitando a vida
daqueles que são obrigados a enfrentá-las.
Nesse livro, você encontrará mais de 200 perguntas e respostas com soluções
para dúvidas do dia a dia, dicas, exemplos tirados de letras de músicas pop, gírias, con-
trações e outras peculiaridades do idioma que podem ocorrer no cotidiano e muito
mais!
CARVALHO, Ulisses Wehby de. Dicionário das Palavras que Enganam em Inglês.
Disal, 2004.
Esse livro é uma referência para quem quer evitar erros comuns causados na hora
de traduzir algo do português para o inglês, os chamados “falsos cognatos”. Ele é um
guia completo com os erros mais comuns cometidos por brasileiros, podendo ser lido
por extenso ou utilizado como referência para tirar uma dúvida momentânea.
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
CARVALHO, Ulisses Wehby de. Dicionário das Palavras que Enganam em Inglês.
Disal, 2004.
RICARDO, José. Pitfalls: 500 armadilhas da língua inglesa. São Paulo: Disal, 2004.
WILEY, Sandra L. Strategies For Communicating With Your Clients. Disponível em:
<www.accountingweb.com/item/100475>. Disponível em: 8 jun. 2010.
116
Gabarito
1.
117
2.
f ) I was in a meeting.
3.
g) I was at (lugar).
4.
Horizontal
Complaints, requests and offers
2. gave
3. sent
6. thought
8. wrote
118
Vertical
1. brought
3. spoke
4. ate
5. got
7. took
8. went
5.
a) Look at it.
b) I like him.
c) I love it.
e) Call her.
6.
7.
119
d) How much will it cost?
8.
e) Milk is white.
f ) Coffee is black.
9.
d) Did Larry and Julia have a good time at lunch last Tuesday?
10.
Complaints, requests and offers
c) Were Suzie and Rachel friends in High School? – Yes, they were.
120
f ) Did Mr Watson travel to Dallas last week? – Yes, he did.
11.
12.
121
Getting a job
Core Enterprise
1 201, 48th St.
New York
2 October 02 2008
LW Gear
3 31, Kensington St
New York
5 Yours Faithfully,
6 Julia Palmer
123
Informal letter (carta informal)
Core Enterprise
2 October 02 2008 -2
4 Dear Mr Jenkins,
5 Best Regards,
6 Julia Palmer
1. _______________________________________________________
2. _______________________________________________________
3. _______________________________________________________
4. _______________________________________________________
5. _______________________________________________________
6. _______________________________________________________
Salutation
Para fazer uma saudação em uma carta formal, você pode proceder de duas
maneiras:
Getting a job
124
– Se você não sabe o nome da pessoa a quem você está escrevendo, use:
Dear Mr Watson,
Closing
Para fazer o fechamento de uma carta formal, se você não sabe o nome da pessoa
a quem você está escrevendo, feche com:
Yours Faithfully,
Yours Sincerely,
Cover letter
Hoje em dia, inclusive no Brasil, é comum os currículos serem acompanhados por
uma carta de apresentação. No caso de correio eletrônico, o texto da carta vai no pró-
prio e-mail e o arquivo contendo o currículo é anexado a este.
125
Julia Palmer
34, 60th Street, ap 2E
New York 11377
555-3691
juliap@sec.com
Rachel Burns
Core Enterprise
201, 48th Street
Dear Ms Burns,
I have worked for ABM electronics since 1999 as a secretary assistant. I would
like to work in a smaller business. I am majoring in Business Management and
I have large experience working with different software.
Yours Sincerely,
Julia Palmer
Getting a job
126
Julia Palmer 34, 60th Street, ap 2E
555-3691 New York 11377
juliap@sec.com
OBJECTIVE
To be able to work in Core Enterprise as a secretary assistant.
EXPERIENCE
127
Último parágrafo – coloque sua disponibilidade para entrevista, agradeça a consi-
deração, ressalte seu interesse em trabalhar com a empresa e encerre a carta.
Rachel: So, Julia, how long have you worked in your present job?
Julia: I’ve worked there since September 2004, when I came to the USA.
Rachel: If you work here, you’ll make $18,000. Why do you want to leave your
job?
Julia: Well, it’s a very big company. Hundreds of people work there. Nobody no-
tices the work you do. I need a change.
Rachel: Why do you think you are qualified for this job?
Julia: First of all, I really like challenges. I’d love to start something new. And with
experience, my skills for management and my knowledge of software, I believe I can
do a lot for Core Enterprise.
Julia: Yes, I am. I manage things very well and I can perfectly organize an office.
Julia: I am open-minded, I like to take initiative, I’m hardworking and I think I have
a good sense of humor.
128
Rachel: Well, Julia. Thank you for coming here today. We’ll let you know as soon
as we have decided.
Julia: Thank you for your time, Ms Burns. I look forward working with you.
Understanding
A pergunta How much do you earn there? refere-se a:
Na frase and with experience, my skills for management and my knowledge of sof-
tware, I believe I can do a lot for Core Enterprise, Julia afirma:
Ao término da entrevista:
I have been to New York. (sabe-se que foi no passado, mas não se sabe quando)
I have worked there for five years. (a pessoa continua trabalhando no mesmo lugar)
129
A estrutura do present perfect é verbo auxiliar have + verbo principal no past
participle.
Assim como no simple past, no present perfect também existem verbos regulares,
que não mudam no past participle, e os verbos irregulares.
130
Yet, already, ever, for and since
Yet = já, ainda -> usado em frases negativas e interrogativas.
Already = já -> usado em frases afirmativas.
Ever = alguma vez (na vida) -> perguntas.
For = por (para período de tempo).
Since = desde (para período de tempo).
Short answers
Yes, I have. No, I haven’t.
Yes, you have. No, you haven’t.
Yes, he has. No, he hasn’t.
Yes, she has. No, she hasn’t.
Yes, it has. No, it hasn’t.
Yes, we have. No, we haven’t.
Yes, they have. No, they haven’t.
Getting a job
131
Texto complementar
What kinds of questions do recruiters ask? Here are some ideas for how to
answer questions in a job interview.
Answer something that will demonstrate your ambition and your wish to
remain in the company. I want to be an astronaut’ is out of question. This question
helps the interviewer know if the candidate will be happy in that position, or if he
wants to work in it only until he can find something “better”.
Show that you know your weakness and have strategies to solve it. For exam-
ple, you could say, “I’m not very organized, so I always answer my e-mails and phone
calls right away”.
Tell me about a time when you had to work with someone with a difficult
personality.
Show that you have the ability to be sensitive to the needs of others but can
influence them. Never say “I just avoided them” or “They made me cry”.
Glossary
Ambition = ambição Remain = permanecer
132
Better = melhor Sensitive = sensível
Relate = relacione
Atividades
d) What software have you used? ( ) I have all the qualifications you need.
f ) Why do you think you are good for this job? ( ) I’ve used MSOffice and Linux.
h) Why do you want to leave your job? ( ) I speak French and Spanish fluently.
i) How long have you worked there? ( ) I’ve worked there since June 2002.
Getting a job
133
2. Complete the questions with is/are, does/do or have/has:
( ) Dear Ms Havens,
( ) 9 June 2004
I am writing to inform you that my order hasn’t arrived yet. It was
( ) placed on April 2 and it hasn’t come.
( ) Robert Flesch
Fast Deliveries & Co.
( ) 39, Barker St
London, NW3
( ) 51, Trantine Ave
( ) London, SE7
Due to the delay of your delivery, we have had to find another sup-
( ) plier. It has caused us many problems and we no longer wish to do
business with your company.
( ) Yours sincerely,
We would like you to kindly return the payment for our order as
( ) we will not need the supplies anymore. Could you please send us a
Getting a job
134
4. Responda às questões.
f ) Do you smoke?
scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotocopierhbhfhe-
telephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhugeiuwoletterhea-
doeweowojjdujbusinesscardslejlweojejfisuppliesljikilhiohreportjbkiloiinvoi-
cejljikoesuqwfifgçotablelkvjhlooiffplwchairepwwenbjhvjvbhardwaremn-
fiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine
a) I’m looking for the printer catalogue. I haven’t seen/didn’t see it.
Getting a job
135
c) Suzie has had/ had lunch with Larry at that new restaurant last week.
f ) It _________ easy to work all day for/since my baby was born. (not be)
a) ____________________________________________________ a presentation?
No, I haven’t. But I’d like to.
e) ____________________________________________________ to Dallas?
No, I haven’t, I have only been to Houston.
136
9. Corrija as frases:
Ampliando conhecimentos
Esse livro prepara o indivíduo para escrever e-mails, cartas e relatórios em inglês.
Getting a job
137
Referências
BARNARD, Roger; CADY, Jeff. Business Venture 1 & 2. Oxford: Oxford, 2000.
Gabarito
1.
e) ( c ) I love traveling.
2.
138
d) Who is that woman there?
3.
4.
a) I speak...
139
f ) Yes, I do/ No, I don’t.
5.
scannerjhgygyprinterkhhgmncomputerjhygydeskhuuggphotoco-
pierhbhfhetelephonehuihyfaxmachinejhiuoiiiworkstationhjuhjgbhu-
geiuwoletterheadoeweowojjdujbusinesscardslejlweojejfisuppliesljikilhio-
hreportjbkiloiinvoicejljikoesuqwfifgçotablelkvjhlooiffplwchairepwwenb-
jhvjvbhardwaremnfiewhwewhwsoftwarelkjeiyhiuwghuiffilecabine
6.
a) haven’t seen
b) went
c) had
d) hasn’t finished
e) has worked
f ) was
7.
140
8.
f ) Has he gotten
9.
Getting a job
141
Glossary
about = sobre architect = arquiteto
143
broken = quebrado, não funcionamento computer programmer = programador
de computador
building = edifício
conference = conferência
bunch = bouquet, arranjo, grupo
confirm = confirmar
business cards = cartão de visitas
consignment = consignação
call = chamar, telefonar, chamada
container = container, recipiente
call back = retornar ligação
cost = custo, custar
capital = capital
courier = transportador
cash = dinheiro
credit = crédito
catalogue = catálogo
credit card = cartão de crédito
challenge = desafio
cry = chorar
change = mudar, troco
current = atual, circulante
charge = cobrar
customer = cliente
check in = dar entrada
customs = alfândega
check out = sair
damaged = danificado
chef = chefe de cozinha
date = data, datar
cheque = cheque
day = dia
choose = escolher
deadline = prazo final
church = igreja
debt = dívida, débito
circle = circule, círculo
delay = atraso
closing = desfecho
deliver = entregar
colleague = colega
delivery = entrega
commerce = comércio
demand = demanda, exigir, exigência
commodities = mercadorias, produtos
dentist = dentista
complain = reclamar
departure = saída, embarque
complaint = reclamação
Glossary
144
deposit = depósito, depositar extension = ramal
145
handling = manejo library = biblioteca
146
need = precisar, necessidade percentage = porcentagem
147
qualified = qualificado seem = parecer
148
submit = submeter vacation = férias
149
Functions
Para se apresentar:
I’m...
My name’s...
This is...
I’d like you to meet...
Dados pessoais:
151
Oferecendo ajuda/ atendendo:
152
I’m calling about the order... o pedido
the invoice... a fatura
the meeting... a reunião
the appointment... o compromisso
Transferindo ligação:
Is there a problem?
How can I help you?
153
Atendendo problemas/reclamações educadamente:
154