Prova Final – Banda Larga, TV e Telefone Fixo

Nome:
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Operação:
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Data:
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Instrutor(a):
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1. Quais são os pacotes de TV da Vivo?

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2. O que é download e upload?
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3. Qual o telefone fixo a Vivo tem? Explique os seus benefícios:
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4. Quais são os 7 serviços digitais inclusos na fibra ótica? (aqueles que não alteram o valor final da fatura)
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5. O que é Vivo Total?
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6. Qual o número da central da Vivo?
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7. O que é IP? Quais tipos existem?
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8. O que é Streaming? Cite exemplo de 5 plataformas:
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9. O que significa a sigla SVA? Cite 3 SVA´s comercializados (pode ser de telefone fixo, banda larga ou TV):
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10. Quais são os prazos de fidelidade de PF e PJ? E quais os valores?
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11. Quais são as velocidades de fibra comercializadas?
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12. Cite 7 A La Cartes de TV comercializados nos pacotes de TV?
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13. O que é um ponto adicional? Quanto custa?
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14. Qual valor do IP Fixo?
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15. Você conhece seu principal concorrente? Cite uma oferta da concorrência:
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16. Qual é o prazo de instalação da Vivo?
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 17. Cite 4 planos Vivo Selfie disponíveis:
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18. Até quantos pontos de TV o cliente pode ter em sua residência?

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19. O que é o Vivo Play App?
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20. O que é o HomeAssist?
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21. O que é Vivo Guru?
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22. Cite a diferença entre IPV4 e IPV6?
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23. O que é latência?
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24. Cite 3 benefícios da fibra:
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25. Quais produtos não podemos vender de forma avulsa na tecnologia GPON?
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26. Quais são os serviços digitais que podemos incluir na comercialização da fibra ótica?
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27. Qual é conceito do Vivo Controle? Cite 3 benefícios:
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28. Qual o conceito de Pós-pago? Cite 3 benefícios:
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29. O que é Modem Dual Band?
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30. Quais as velocidades de upload da Vivo Fibra?
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31. Quais são as regras da portabilidade?
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32. Quanto tempo que o cliente tem que se manter ativo na nossa base para não termos estorno da venda?
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33. Qual prefixo (CSP – CÓDIGO DE SELEÇÃO DE PRESTADORA) que o cliente tem que utilizar para
realizar as ligações ilimitadas?

34. Responda com V para VERDADEIRO ou F para FALSO:

( ) O cliente que contrata os serviços conosco tem que pagar taxa de instalação que vem cobrada na primeira
fatura e pode ser parcelada em até 6 vezes.
( ) O cliente que colocar a forma de pagamento em débito automático não tem desconto nenhum em sua fatura.
( ) O telefone fixo da Vivo tem ligações internacionais ilimitadas.
( ) O prazo de instalação da Vivo é de 3 dias úteis.
( ) A internet da Claro tem cabeamento 100% fibra, com a fibra saindo do armário e indo até dentro da
residência do cliente.
( ) A banda larga da Vivo oferece 100% de download e 50% de upload.
( ) O Homeassist é uma plataforma de filmes e séries da Vivo que o cliente que assina a banda larga têm direito
durante 12 meses.
( ) No Vivo Total o cliente contrata móvel, fixo e banda larga (tv opcional).
( ) Posso modificar os planos de Vivo Total a qualquer momento adequando-o a necessidade do cliente.
( ) O valor do ponto adicional da Vivo é de R$ 29,90.
( ) A Vivo tem os pacotes de TV: Vivo Play Essencial, Vivo Play Intermediário e Vivo Play Completo.