[Como escrever uma carta

Carta formal

Cabeçalho

Joana Fernandes
Av. do Brasil, 567, 4º Esq.
1700-023 Lisboa

Ex.mo Senhor:
Dr. Pedro Faria Magalhã es
Instituto do Emprego e Formaçã o Profissional
Av. 24 de Julho, 541, 7º
1200 - 034 Lisboa

Lisboa, 5 de Maio de 2007

Assunto: Envio de documentaçã o / ...

Abertura e texto inicial

Ex.mo Senhor / Ex.ma Senhora / Ex.mos Senhores:

Junto envio a documentaçã o referente ao...

Venho enviar a documentaçã o... / Envio em anexo o meu Curriculum Vitae...
Venho solicitar a V. Ex.a se digne conceder-me uma audiência...
Solicito a atençã o de V. Ex.a para o assunto que passo a expor:
Em resposta ao anú ncio publicado no jornal... do passado dia..., venho apresentar a
V. Ex.as a minha candidatura ao lugar de ...
Na sequência da conversa telefó nica com..., venho comunicar a V. Ex.a a minha
disponibilidade para...
Venho informar V. Ex.a de que estou inteiramente ao vosso dispor para uma possível
colaboraçã o com a vossa empresa.
Como é do conhecimento de V. Ex.a, encontro-me actualmente a desempenhar as
funçõ es de...
Venho solicitar a atençã o de V. Ex.as para os factos que passo a expor.
Vimos chamar a atençã o de V.Ex.as para a seguinte situaçã o.
Fecho

Agradecendo antecipadamente a atençã o de V. Ex.a, apresento os meus melhores

cumprimentos,
Com os (meus/nossos) melhores cumprimentos,
Atentamente,

Carta informal

Cabeçalho

Lisboa, 7 de Maio de 2008

Abertura

Caro(a) amigo(a): / Caro(a) amigo(a), (menos informal)

Caro Jorge: / Caro Jorge, (menos informal)
Jorge: / Jorge,
Jorge e Mariana: / Jorge e Mariana,
Olá , Jorge! / Olá , Jorge, (familiar)
Querida mã e,
Querido Jorge: / Querido Jorge, (muito íntimo)
Querido(a) amigo(a): / Querido(a) amigo(a), (muito íntimo)

Fecho

Saudaçõ es de amizade, / Saudaçõ es cordiais / Com amizade, (relativamente formal)

Um abraço, (informal)
Um grande / forte abraço,
Um beijinho, / Um beijo, / Muitos beijos, / Muitos beijinhos, (familiar)
Muitas saudades,
Como escrever um e-mail profissional perfeito em inglês

Apesar de e-mails serem considerados menos formais do que cartas impressas,

no mundo dos negócios, você não pode deixar que a linguagem utilizada pareça
informal demais. Enviar um e-mail pode ser mais rápido e mais eficiente, mas
seu cliente ou parceiro pode não perdoar uma correspondência casual demais.
Não tenha medo! Leia a seguir para descobrir segredos simples que irão dar um
alto nível de profissionalismo a seus e-mails em inglês.

COMECE COM A SAUDAÇÃO

É importante começar seu e-mail com uma saudação, do tipo "Dear Lillian,".
Dependendo da formalidade de seu relacionamento com o destinatário, você
pode utilizar o sobrenome ao invés de seu primeiro nome, como por exemplo:
"Dear Mrs. Price,". Se o relacionamento é mais casual, você pode dizer apenas
"Hi Kelly,". Se você está contactando uma empresa e não uma pessoa, pode
escrever "To whom it may concern:"
AGRADEÇA AO DESTINATÁRIO
Se você vai responder uma pergunta de um cliente, deve começar com uma
linha de agradecimento. Por exemplo, se alguém tem uma pergunta sobre sua
empresa, diga: "Thank you for contacting ABC Company." Se alguém respondeu
a um e-mail seu, diga: "Thank you for your prompt reply" ou "Thanks for getting
back to me". Se você tem a oportunidade de agradecer à pessoa diretamente,
agradeça. Isso vai deixá-lo mais à vontade e fará com que você pareça mais
cortês.
EXPLIQUE O OBJETIVO DO E-MAIL
Entretanto, se você está mandando o primeiro e-mail, pode ser impossível incluir
uma linha de agradecimento. Ao invés disso, comece dizendo o motivo do e-
mail. Por exemplo: "I am writing to enquire about..." ou " I am writing in reference
to...". É importante deixar bem clara a razão do seu e-mail logo no começo e,
depois, ir ao texto em si. Lembre-se de prestar muita atenção à gramática,
ortografia e pontuação. Evite sentenças intermináveis - mantenha-as claras e
curtas.
CONSIDERAÇÕES FINAIS
Antes de terminar seu e-mail, é educado agradecer seu leitor mais uma vez,
assim como adicionar mais algumas linhas de cortesia. Você pode começar com
"Thank you for your patience and cooperation" ou "thank you for your
consideration" e depois continue com "If you have any questions or concerns,
don't hesitate to let me know" e "I look forward to hearing from you".
ENCERRE COM A CONCLUSÃO
O último passo é incluir um fechamento apropriado com o seu nome. "Best
regards," / "Sincerely," / "Thank you," são todos profissionais. É uma boa idéia
evitar finalizar com "Best wishes" ou "Cheers" já que estes são mais usados
em e-mails informais e pessoais. Finalmente, antes de enviar, reveja a gramática
e releia tudo para garantir que seu e-mail saia perfeito!
- See more at: http://www.englishtown.com.br/community/channels/article.aspx?
articlename=184-email#sthash.c9kddHgD.dpuf

Opening Lines
1.a Being social
By adding these at the beginning of your emails you will sound more
friendly and social.
 I hope you had a good weekend.
 I hope you had a great trip.
 Hope you had a nice break.
 I hope you are well.
 I hope all is well.
 Hope you're enjoying your holiday.
 I hope this email finds you well.
 I hope you enjoyed the event.
 I'm glad we had a chance to chat at the convention.
 It was great to see you on Thursday.
 It was a pleasure to meet you yesterday.

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1.b Emailing first
Are you the one emailing first? Try these:
  I am writing to you about our last meeting/your presentation
yesterday/our next event.
 I am writing to you with regards to/regarding/concerning/in
connection with...
 I am writing to ask/enquire/let you know/confirm/check/invite you
to/to update you on/ask for a favor...
 I am writing you to follow up on...
 I am contacting you to inform...
 I am reaching out because...
 This is just a quick note to...
 This is just a quick reminder...
 I wanted to let you know that...
 Might I take a moment of your time to... (very formal)
 It's [Your Name] from [Your Company].
 This email is just to let you know that...
1.c Replying
 I just got your request for...
 I just read your email about...
 As we discussed, I would like to send you...
 Thank you for your email about...
 Thanks for your email this morning/yesterday/on Wednesday/last
month...
 Thanks for your feedback on/your invitation/your suggestion
 Thanks for sending/asking about/attending
 Thanks for your quick reply.
 Thanks for getting back to me so quickly.
 Thank you for reaching out (to me).
1.d Apologizing
 Sorry for my late reply.
 Sorry it took me so long to get back to you.
 I apologize for the late response.
 Sorry it’s been so long since my last email.
 I was sorry to hear about...
 Please accept our apologies for any inconvenience caused.

#2 Body Lines
2.a Attachments and information
 I’ve attached…
 Please find [file] attached.
 I'm enclosing [file].
 Please see the information below for more details about...
 The parts in bold/in red/in blue are my comments/are the changes
we made.
 Here's the document that you asked for,
 I’ve attached [file] for your review.
 I'm sending you [file] as a pdf file.
 The attached file contains...
 Could you please sign the attached form and send it back to us by
[date]?
 Here’s the [document] we discussed.
 [file] is attached.
 Please take a look at the attached file.
 Take a look at the [file] I've attached to this email.
 I've attached [file].
 More information is available at www.website.com.
 Please note that...
1.b Requests and enquiries
 Could you please...?
 Could you possibly tell me...?
 Can you please fill out this form?
  I'd really appreciate it if you could...
 I'd be very grateful if you could...
 It would be very helpful if you could send us/me...
 I was wondering if you could/if you would be able to...
 If possible, I'd like to know (more) about...
 Please find my two main questions below.
2.c Asking for clarifications
 I didn't/don't fully understand [something]. Could you please
explain that again?
 I didn't quite get your point about [something]. Could you be more
specific?
 Could you repeat what you said about...?
 Could you give us some more details on...?
 If you could please shed some light on this topic, I would really
appreciate it.
 Could you please clarify [something]?
 Could you please clarify when you would like us to finish this?
 When exactly are you expecting to have this feature?
 Here are the details on...
 Could you please clarify what you would like us to do about...?
 If I understood you correctly, you would like me to...
 What exactly do you mean by [something]?
 Could you explain what you mean by [something]?
 In other words, would you like us to...
2.d Sharing information
Use these helpful phrases when need to give or receive some
information (or when you already did).
 Thank you for letting me know.
 Thank you for the heads up.
 Thank you for the notice.
 Please note...
 Quick reminder...
 Just a quick/friendly reminder that...
 Thank you for sharing.
 I'd like to inform you that...
 Just a quick heads up -
 Thanks for keeping me in the loop.
  Please keep me informed/posted/updated/in the loop.
2.e Getting and giving approval
 Please let me know if this is OK with you.
 What are your thoughts (on this)?
 What do you think?
 Please let me know what you think.
 We just need the thumbs up/the green light. (=we're waiting for
approval)
 You (totally) have the green light!
 He approved of it, so you can go ahead with the project.
2.f Scheduling
 I'd like to schedule a meeting on [day] if you are available/free
then.
 I am available on [day], if that's convenient for you.
 Would you be available on [day]? If so, I'll send you an invite
shortly.
 Can you make it on [day]? If so, I'll book accordingly.
 I'm afraid I can't make it on [day]. How about...?
 (Due to...) I'm afraid we need to reschedule/delay/postpone/put
back/cancel/call off/move/rearrange our meeting.
 We are sorry to inform you that the interview/meeting scheduled
for [day] will have to be rescheduled.
2.g Giving bad news
 Unfortunately, ...
 Unfortunately, we cannot/we are unable to ...
 I'm afraid it will not be possible to...
 Unfortunately, I have to tell you that...
 I'm afraid that we can't...
 We regret to inform you that...
 I regret to inform you that (due to...) ...
 After careful consideration we have decided (not) to ...
 Due to [reason], it won't be possible to...
 It's against company policy to...
 I tried my best, but...
 Despite my best efforts, ...
 I can't see how...
 I'm sorry but it's out of my hands.
 I'm afraid I won't be able to...
  I'm sorry to tell you that...

#3 Closing Lines
3.a When something is expected
Do you need a reply? Are you asking for a favor or you are meeting
soon? These sentences are perfect for those moments!
 Looking forward to hearing from you soon.
 I look forward to hearing from you soon.
 Please let me know if this works/if you are available/if that sounds
good/if you can/if you can help/if you need to reschedule...
 I look forward to seeing/meeting you.
 See you on Thursday/next week.
 Thanks.
 Thank you in advance.
 Thank you for everything.
 Cheers.
 Any feedback you can give me on this would be
greatly/highly/much appreciated.
 If you could have it ready by tomorrow/the end of next week, I
would really appreciate it.
 I would appreciate your help in this matter.

3.b Offering help or information

 I hope you find this helpful.
 I hope it's clearer now.
 I hope that answers all your questions.
 If we can be of any further assistance, please let us know.
 Let me know if you need any help.
 For further details...
 If you have any (more) questions (about)...
 In the meantime, if you need any more information,
 I you need more information/more info/further information,
 I know that's a lot to take in, so let me know if anything I've said
doesn't make sense.
 ... please do not hesitate to contact me.
 ... please feel free to contact me/to get in touch.
  ... please let me know.
 ... drop me an email/drop me a line.
3.c Apologizing (again!)
1. Thanks you for your understanding/for your patience.
2. Thanks again for your understanding/for your patience.
3. Once again, please accept our apologies for any inconvenience
caused/for the inconvenience caused/for the delay/for the
misunderstanding.
4. I hope this is okay with you.
5. I really hope we can find a solution soon.
6. I hope you can understand.
7. Sorry I couldn't be of more help.
3.d Friendly ways to say 'bye'
 Best regards,
 All the best,
 Best wishes,
 Cheers,
 Have a great weekend!
 Have a wonderful day!
Conclusion
You can easily increase your productivity and improve the quality of
your emails by using these phrases. The guide How To Write
Professional Emails in English will give you not only these 150+
useful phrases for every email occasion at work, but also tips for
writing better business emails and avoid miscommunication and
business email templates and examples to communicate effectively
with colleagues and managers.
Would you like to keep improving your business emails and make them
more professional and effective? Contact us and one of our experienced
teachers will help you achieve your goals.