Digital Transformation Consulting Toolkit

DAIANE DUARTE NÁTHALY SAMARA
PRADO BARBOSA
CONFLITO
POLÍTICA
DISCIPLINA
NEGOCIAÇÃO
FUNDAMENTOS DE GESTÃO DE
PESSOAS
01
CONFLITOS
O QUE É CONFLITO ?
TODOS OS CONFLITOS SÃO
RUINS?
DE ONDE VEM O CONFLITO?
“É um processo em que uma das partes
interfere conscientemente nos esforços
da outra parte para conquistar os
objetivos”
—ROBBINS, S.P
EXEMPLOS DE
CONFLITOS
• CONFLITOS DE TAREFAS;
• CONFLITOS DE
RELACIONAMENTOS;
• CONFLITOS DE VALOR.
TODOS OS CONFLITOS SÃO
RUINS?
NÃO!
E ALÉM DO MAIS PODEM TRAZER ALGUNS
BENEFÍCIOS DEPEDENDO DA SITUAÇÃO:
DESENVOLVIMEN
EMPATIA
TO
EVOLUÇÃO
INOVAÇÃO PESSOAL
PRINCIPAIS GERADORES DE CONFLITOS
INTERPESSOAIS
26% 11
FOFOC %
INVEJ
31
A
% 4%A
ATITUDE DISCRIMINAÇ
SE
ÃO
AÇÕES
19% 9
PENSAMENTO %
OUTRO
S DIFERENTES
S
COMO GERENCIAR
CONFLITOS?
Quais técnicas de resolução você pode
usar?
estimular o conflito quando seu nível está muito baixo.

Então, a gestão de conflitos é a aplicação de técnicas de
resolução e estímulo a fim de atingir o nível ideal de
conflito departamental.
Existem cinco abordagens básicas ou técnicas para a
resolução de conflitos:
CAIXA
COMO ESCOLHER A RESOLUCAO
TECNICA APROPRIADA
CAIXA
COMO VOCE ESTIMULA O
CONFLITO
USE USAR RUMORES E
COMUNICAÇÃ MENSAGENS PRA
O ESTIMULAR
CONFLITO.
TRAZER PESSOAS POR TRAZER REESTRUTURE REALINHAR GRUPOS

CONTRATACAO OU O DE TRABALHO.
PESSOAS DE DEPARTAMEN
POR TRANSFERENCIA FORA TO
INTERNA
SWEET
SPOT
O QUE É POLÍTICA?
Consiste em ações que você pode tomar para

influenciar, ou tentar influenciar, a distribuição de
vantagens e desvantagens dentro da organização
POR QUE EXISTE POLITICAGEM NAS

ORGANIZAÇÕES?
concorrências entre os membros para os recursos
limitados da organização usarão qualquer influência
para dar suporte as suas metas e os próprios interesses
isso cria motivação para aquilo que se chama
politicagem.
PROJECT & STRA CONSULTING PR CHANGE MANA IMPLEMENTING
TEGY OPOSAL GEMENT CHANGES
STRONG BUSINESS PLAN

POLITICAL TECHNOL
Replace the text Replace the text
with your own text P T OGICAL
with your own text
ECONOMI LEGAL
Replace the text PESTL Replace the text
with your CAL
own text E L with your own text
E
SOCIAL ENVIRON
Replace the text
S E
Replace the text
with your own text MENTAL
with your own text
STRONG BUSINESS CASE

Project costs $4 M Tangible benefits $9 M Net present value $5 M
Cash flow ($10 million) Change impact
Low Medium High
Intangible benefits Strategic alignment Resources

Insert the information here Insert the information here Insert the information here
Sponsor Manager
Sponsor name Project manager name
FINANCIAL MODEL
HISTORICAL
FORECAST PERIOD
RESULTS
INC
2014 2015 2016 2017 2018 2019 2020 2021 2022
MODEL
BALANCE SHEET
ASSETS
CASH 80 120 20 159 250 10 33 90 15
ACCOUNTS 200 800 1,200 855 50 123 800 950 78
INVENTORY 3,000 8,000 12 700 200 7,000 452 825 954
CURRENT 100 xx xx xx xx xx xx xx xx
ASSETS
PROPERTY 2 8 1 20 3 1 4 7 2
GOODWILL 100 50 68 77 90 10 25 800 70
FINANCIAL MODEL
VEN
US
Despite
being red, 33%
66% MARS
Mars is MERCURY
It’s the closest planet Follow the link in the graph to modify its
actually a to the Sun and the
smallest one
data and then paste the new one here.
For more info, click here
cold
PRICING STRATEGY
STANDA ADVANC LEADIN
BASIC
RD ED G
LEVEL 1 2 3 4
PERCENT
20% 70% 8% 2%
AGE
● Insert your ● Insert your ● Insert your ● Insert your
● description here ● description here ● description here ● description here
DESCRIP ● Insert you ● Insert you ● Insert you ● Insert you
TION ● Insert your ● Insert your ● Insert your ● Insert your
CONSULTIN
02
G
PROPOSAL
You can enter a subtitle here
if you need it
TECHNOLOGIES TO CONSIDER
REACHING OUR STRATEGIC
BIG DATA CYBERSECU CLOUD
Mercury is the closest Venus isRITY
the second planet COMPUTING
Mars is actually a very
planet to the Sun from the Sun cold place
DRONES DIGITAL VIRTUAL

Jupiter is the biggest
planet of them all
MARKETING
Pluto is now considered a
dwarf planet
REALITY
Ceres is located in the
main asteroid belt
A PICTURE
IS WORTH A
THOUSAND
WORDS
A PICTURE
ALWAYS
REINFORCES
Images reveal large amounts of data, so
remember: use an image instead of a long
text. Your audience will appreciate that
THE CONCEPT
ANSWERS AND SUPPORTING

HOW CANARGUMENTS
THE COMPANY REDUCE ITS
COST BY 10%
Reduce costs by $5 million through
operational improvements
Outsource non-core Simplify core functions Review supplier cost to save $1

functions to save $3 million processes to save $1 million million
Evaluate cost and service Select and review current

Design current processes
level of potential partners supplier costs
Compare current process to Evaluate cost of potential

Select non-core functions
best-in-class benchmarks alternative suppliers
Choose one partner for Adopt best practices based Negotiate supplier
each function on benchmarks contracts/choose options
INITIATIVE PRIORITIZATION
MATRIX: IMPACT & EFFORT
IMPACT EFFORT
An initiative with a high impact would
The “effort” criteria is assessed based on
mean one of the following:
the following concepts:
- The initiative needs to happen in order to
- Ease of implementation
achieve the desired future state
- Time frame required
- The initiative will significantly reduce
- Resources required (number of people,
our cost or increase our revenue
capital investment, etc.)
PRIORITIZATION MATRIX
INITIATIVE NAME IMPACT EFFORT
1. List your potential initiatives Very high
2. List your potential initiatives High
3. List your potential initiatives Low
4. List your potential initiatives Very low
5. List your potential initiatives Very high
6. List your potential initiatives High
7. List your potential initiatives Low

03
CHANGE
MANAGEM
ENT
You can enter a subtitle
here if you need it
WHY ARE WE
CONSIDERING THE BIG
DATA FOR OUR
Do you know what helps you make your point clear?
ORGANIZATION ?
Lists like this one:
● They’re simple
● You can organize your ideas clearly
● You’ll never forget to buy milk!
And the most important thing: the audience won’t
miss the point of your presentation
EXAMPLES OF INDUSTRIES USING

BIG DATA
EDUCATION
Pluto is now considered Neptune is the farthest
1 a dwarf planet 4 planet from the Sun
Jupiter is the biggest Mars is actually a very

2 planet of them all 5 cold place, not hot
Venus is the second Saturn is a gas giant and

3 planet from the Sun 6 has several rings
04/22/2016
COMPETITOR COMPARISON
TABLE
ATTRIBUTE COMPETIT COMPETIT MY
S OR A OR B BUSINESS
PRICE $100 $500 $900
QUALITY High Low Low
CUSTOMER AGE 15-20 30-25 16-30
REPUTATION Bad Average Good
LOCATION France Germany Spain

TARGET
60% 20% 90%
HOB HOB HOB

BY 1 BY 2 BY 3
MARS NAME Anna Wilson
Despite being red, Mars is actually a cold

place. It's full of iron oxide dust, which gives
AGE 20 years
the planet its reddish cast OCCUPA Lawyer

TION
IMPLEMENT, TRACK & MANAGE

MANAGE PROGRESS
PROGRESS
STAT
PROGRESS LINK
US
Venus 40% www.yourlinkhere.com
Mars 35% www.yourlinkhere.com
Jupiter 70% www.yourlinkhere.com
Mercury 15% www.yourlinkhere.com
Saturn 85% www.yourlinkhere.com
Pluto 60% www.yourlinkhere.com

CHANGE MANAGEMENT
SIZE OF THE
STRATEGY
CHANGE& PLAN
Extreme Insert name of Insert name of Insert name of
the change the change the change
COMPLEXITY OF
THE CHANGE
High Name of the Name of the Name of the
change change change
Medium Name of the

change
Moderate
Low
1 team impacted 1 business unit 1 division Half company Extreme

IMPLEMEN
04
TING
CHANGES
You can enter a subtitle here
if you need it
SALES AND STRATEGY PLAN
1 2 3
Implementation Internal analysis External analysis
5 4
Sales plan Sales strategy
235,000
Big numbers catch your audience’s attention
ABOUT THE TERMS OF THE

AGREEMENT
MARS
Despite being red, Mars is
actually a cold place
MERC
URY
Mercury is the closest
planet to the Sun
NEPTU
NE
It’s the farthest planet
from the Sun
Follow the link in the graph to modify its data and then paste
the new one here. For more info, click here
$20,000 $15,000
Mars is actually a cold place Venus has a beautiful name
$10,000 $45,000
Mercury is the smallest planet Saturn has several rings
MANAGEMENT APPROACH
Mercury is the Earth is where we
smallest planet all live
JANUAR FEBRUAR
MARCH APRIL
Y Y
Jupiter is the Venus has a
biggest planet beautiful name
STRATEGIC ALLIANCES
Saturn is a gas giant and

has several rings. It's
composed of hydrogen
and helium
Venus has a beautiful

name and it’s hot. It’s
also the second planet
from the Sun
ANSWERS AND ARGUMENTS

WRITE YOUR QUESTION
WRITE Despite
YOUR ANSWER
being red,
JUPITER Mars
MARSis MERCURY
Jupiter is a gas giant and
the biggest planet in the
actually a It’s the closest planet to the
Sun and the smallest one in
entire Solar System
cold place. the Solar System
It’s full of
WATERFALL MANAGEMENT PLAN

REQUIREME Mercury is the closest
planet to the Sun
NTS
Venus is the second planet
DESIGN from the Sun
IMPLEMENT Jupiter is the biggest

planet of them all
ATION
VERIFICATI Saturn is composed of
hydrogen and helium
ON
MAINTENAN Despite being red, Mars is
actually a cold place
CE
WHERE DOES BIG DATA COME

FROM?
STREAMING SOCIAL PUBLICITY
DATA MEDIA DATA DATA
Jupiter is the Mercury is the Venus has a
biggest planet smallest planet beautiful name
40% 25% 35%

PROFITABILITY RATIOS
WORST BEST
RETURN ON PEER PEER
10% 30% 60%
SALES
RETURN ON
100%
EQUITY
RETURN ON NET
50% 50%
ASSETS
RETURN CAPITAL
100%
EMPLOYED
RETURN ON
FUNDS 65% 35%
EMPLOYED Company 1 Company 2 Company 3
TOP 10 QUESTIONS OF BUSINESS

PLANS
Jupiter is a gas giant and the biggest Neptune is an ice giant and the
1 planet in the Solar System 6 farthest planet from the Sun
Saturn is a gas giant and has several Earth is the third planet from the Sun
2 rings 7 and where we all live
Mercury is the closest planet to the Pluto is now considered a dwarf

3 Sun and the smallest one 8 planet. It’s very small
Venus has a beautiful name and it’s Ceres is located in the main asteroid
4 the second planet from the Sun 9 belt
Despite being red, Mars is actually a The Sun is the star at the center of the
5 very cold place 10 Solar System
DEMO SOFTWARE & APP
You can replace the image on

the screen with your own
work. Just right-click on it
and select “Replace image”
OUR TEAM
TIMMY JENNA
JIMMY
You can replace the image on the
DOE
You can replace the image on the
screen with your own screen with your own
THAN
KS ! Do you have any questions?
youremail@freepik.com
+91 620 421 838
yourcompany.com
CREDITS: This presentation template was created by
Slidesgo, including icons by Flaticon and infographics &
images by Freepik
Please keep this slide for attribution

ALTERNATIVE RESOURCES
Here’s an assortment of alternative resources whose style fits the one of this template:
PHOTOS
● Asian women working hard together on a computer
● Man using a tablet in his smart home
● Teacher talking with her students online
● Easy and wireless technology payment
● Business owner working on their strategy
● Digital nomad working remotely on their project
● Young adult enjoying playing video game
● Couple enjoying playing video game
● Team working together on project
● Medium shot man and teen looking at tablet
RESOURCES
Did you like the resources on this template? Get
them for free at our other websites:
PHOTOS
● Business owner working on their strategy (I) ● Business owner working on their strategy (VI
● Business owner working on their strategy (II) )
● Business owner working on their strategy ● Business owner working on their strategy (VI
(III) I)
● ● Team working together on project (I)
Business owner working on their strategy
● Team working together on project (II)
(VI)
● ● Digital nomad working remotely on their proj
Business owner working on their strategy (V)
ect
● Man using a smart speaker while working
● Business owner working on their strategy
Instructions for use
If you have a free account, in order to use this template, you must credit Slidesgo by keeping the Thanks slide. Please
refer to the next slide to read the instructions for premium users.
As a Free user, you are allowed to:

- Modify this template.
- Use it for both personal and commercial projects.
You are not allowed to:

- Sublicense, sell or rent any of Slidesgo Content (or a modified version of Slidesgo Content).
- Distribute Slidesgo Content unless it has been expressly authorized by Slidesgo.
- Include Slidesgo Content in an online or offline database or file.
- Offer Slidesgo templates (or modified versions of Slidesgo templates) for download.
- Acquire the copyright of Slidesgo Content.
For more information about editing slides, please read our FAQs or visit Slidesgo School:
https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-school
Instructions for use (premium users)
As a Premium user, you can use this template without attributing Slidesgo or keeping the "Thanks" slide.
You are allowed to:

● Modify this template.
● Use it for both personal and commercial purposes.
● Hide or delete the “Thanks” slide and the mention to Slidesgo in the credits.
● Share this template in an editable format with people who are not part of your team.
You are not allowed to:

● Sublicense, sell or rent this Slidesgo Template (or a modified version of this Slidesgo Template).
● Distribute this Slidesgo Template (or a modified version of this Slidesgo Template) or include it in a database or in
any other product or service that offers downloadable images, icons or presentations that may be subject to
distribution or resale.
● Use any of the elements that are part of this Slidesgo Template in an isolated and separated way from this
Template.
● Register any of the elements that are part of this template as a trademark or logo, or register it as a work in an
intellectual property registry or similar.
For more information about editing slides, please read our FAQs or visit Slidesgo School:
https://slidesgo.com/faqs and https://slidesgo.com/slidesgo-school
Fonts & colors used
This presentation has been made using the following fonts:
Teko
(https://fonts.google.com/specimen/Teko?query=TEKO)
Barlow
(https://fonts.google.com/specimen/Barlow?query=BARLOW)
#313131 #666666 #999999 #cccccc #efefef

Storyset
Create your Story with our illustrated concepts. Choose the style you like the most, edit its colors, pick
the background and layers you want to show and bring them to life with the animator panel! It will boost
your presentation. Check out how it works.
Pana Amico Bro Rafiki Cuate

Use our editable graphic resources...
You can easily resize these resources without losing quality. To change the color, just ungroup the resource
and click on the object you want to change. Then, click on the paint bucket and select the color you want.
Group the resource again when you’re done. You can also look for more infographics on Slidesgo.
JANUARY FEBRUARY MARCH APRIL MAY JUNE
PHASE 1
Task 1
Task 2
PHASE 2
Task 1
Task 2
JANUARY FEBRUARY MARCH APRIL
PHASE
1
Task 1
Task 2
...and our sets of editable icons
You can resize these icons without losing quality.

You can change the stroke and fill color; just select the icon and click on the paint bucket/pen.
In Google Slides, you can also use Flaticon’s extension, allowing you to customize and add even more icons.
Educational Icons Medical Icons
Business Icons Teamwork Icons
Help & Support Icons Avatar Icons
Creative Process Icons Performing Arts Icons
Nature Icons
SEO & Marketing Icons
Premium infographics
Text 1 Text 2 Text 3

“Mercury is closest “Despite being red,
planet to the Sun Mars is actually a
and the smallest” very cold place”
Add the title here 2016 2017 2018 2019 2020
“Venus is the
“Neptune is the “Saturn is a gas
second planet from
farthest-known giant and has
the Sun and is
planet from the Sun” several rings”
terribly hot”
Text 4 Text 5 Text 6

Premium infographics
75% “Mercury is closest

planet to the Sun
and the smallest”
75%
“Mercury is closest
TITLE 1 planet to the Sun
and the smallest”
planet to the Sun and
the smallest”
planet to the Sun
and the smallest”
Premium Icons
Digital Marketing
Premium Icons
Online Learning
Premium Icons
Laboratory
Premium Icons
Goals & Results

Premium Icons
Infographic Elements

Digital Transformation Consulting Toolkit

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Digital Transformation Consulting Toolkit

Enviado por

Direitos autorais:

Formatos disponíveis

DAIANE DUARTE NÁTHALY SAMARA

estimular o conflito quando seu nível está muito baixo.

TRAZER PESSOAS POR TRAZER REESTRUTURE REALINHAR GRUPOS

Consiste em ações que você pode tomar para

POR QUE EXISTE POLITICAGEM NAS

STRONG BUSINESS PLAN

STRONG BUSINESS CASE

Cash flow ($10 million) Change impact

Low Medium High

Intangible benefits Strategic alignment Resources

DRONES DIGITAL VIRTUAL

ANSWERS AND SUPPORTING

Outsource non-core Simplify core functions Review supplier cost to save $1

Evaluate cost and service Select and review current

Compare current process to Evaluate cost of potential

2. List your potential initiatives High

3. List your potential initiatives Low

4. List your potential initiatives Very low

5. List your potential initiatives Very high

6. List your potential initiatives High

7. List your potential initiatives Low

EXAMPLES OF INDUSTRIES USING

Jupiter is the biggest Mars is actually a very

Venus is the second Saturn is a gas giant and

QUALITY High Low Low

CUSTOMER AGE 15-20 30-25 16-30

REPUTATION Bad Average Good

LOCATION France Germany Spain

HOB HOB HOB

Despite being red, Mars is actually a cold

the planet its reddish cast OCCUPA Lawyer

IMPLEMENT, TRACK & MANAGE

Mars 35% www.yourlinkhere.com

Jupiter 70% www.yourlinkhere.com

Mercury 15% www.yourlinkhere.com

Saturn 85% www.yourlinkhere.com

Pluto 60% www.yourlinkhere.com

Medium Name of the

1 team impacted 1 business unit 1 division Half company Extreme

SALES AND STRATEGY PLAN

ABOUT THE TERMS OF THE

Saturn is a gas giant and

Venus has a beautiful

ANSWERS AND ARGUMENTS

WATERFALL MANAGEMENT PLAN

IMPLEMENT Jupiter is the biggest

WHERE DOES BIG DATA COME

40% 25% 35%

TOP 10 QUESTIONS OF BUSINESS

Mercury is the closest planet to the Pluto is now considered a dwarf

DEMO SOFTWARE & APP

You can replace the image on

Please keep this slide for attribution

As a Free user, you are allowed to:

You are not allowed to:

You are allowed to:

You are not allowed to:

This presentation has been made using the following fonts:

#313131 #666666 #999999 #cccccc #efefef

Pana Amico Bro Rafiki Cuate

JANUARY FEBRUARY MARCH APRIL

You can resize these icons without losing quality.

Text 1 Text 2 Text 3