ENGLISH FOR SPECIAL PURPOSES

TOURISM 1
HOTEL
AND AGENCY

1
 Lingua Inglesa aplicada ao Turismo 1

Prezados alunos, a presente apostila foi elaborada com o intuito de

apresent-los s diferentes situaes de comunicao possveis de ser
encontradas ao longo de sua profisso.
Fiz uma seleo de atividades e pontos de estudo retirados de
diversos materiais voltados para a rea do Turismo. A apostila foi
dividida em trs grandes temas: Hotelaria, Restaurante e Agncias de
Viajem. Assim, as expresses e o vocabulrio apresentados lhes daro a
oportunidade de ouvir e praticar dilogos realizados dentro destes
temas presentes no seu dia-a-dia como turismlogo.
Espero que o seu contudo lhes auxilie na aprendizagem de mais
uma lngua e ao adquir-la possam recepcionar bem nossos visitantes
estrangeiros no apenas profissionalmente, mas tambm como uma
forma intercambio cultural.

2
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Our friend the dictionary
The cientific area that studies and makes dictionaries is called Lexicography/Terminology.

3
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Exercise:

Quantos siginificados tem a palavra Tour? _____________________________________________________

Qual e quais so as possiveis proncias neste dicionrio? ____________________________________________
Quais so seus derivados?________________________________________________________
Quais so suas representaces fonticas ? ____________________________________________________

Dicionrios on-line
Portuguese Translation Engines

Google Translate Tool - Translate text or a web page from Portuguese to English, or English to Portuguese, plus a
number of other languages. Links in the page translated with the web page translator will also render in the new
language.

Translated.net Online Translation Engine - Translation service with free online translations of text from
Portuguese to and from English, Chinese, French, German, Greek, Italian, Japanese, Korean, Russian, and Spanish,
with a large variety of technical and specialty lexical databases.

Dictionary.com Translation Engine - Translate text from Portuguese to English and vice-versa, plus a number of
other language combinations.

WorldLingo Free Online Translator - Translates text and sentences in Portuguese to and from English, Chinese,
Dutch, French, German, Greek, Italian, Japanese, Korean, Russian, and Spanish. Also offers web page translation
and email translation.

SYSTRAN Translation Engine - Translates with SYSTRAN 5.0 in Portuguese and English and a number of other
languages; enter up to 150 words of text for translation, or enter the web address of the page you wish to
translate.

Bowne Global Solutions iTranslator - Translate text from Portuguese to English and vice-versa, plus a number of
other language combinations.

4
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 INTRODUCTIONS AND GREETINGS

5
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 1. A new guest is arriving

6
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 7
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 8
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 9
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 10
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Saber pronunciar as letras do alfabeto fundamental para quem trabalha com
Turismo, pois seguidamente ter que soletrar ou pedir para soletrar, nomes de
pessoas, cidades pases etc. Assim, memorize bem o alfabeto. Pratique soletrando
seu nome, sobrenome e os dos seus colegas.

Good evening, sir. What can I do for you?

Hello. My name is James Steward. I have a reservation.
Could you spell your last name, please?
Sure. Its S-T-E-W-A-R-D.
Thank you
Good Morning Maam. Can I help you?
Yes, my name is Suzana Tavares. I booked a single room.
Do you spell your first name with an S or a Z?
Its with a Z - S-U-Z-AN-A.
Thank you.

Listening Exercise:
You will hear different people spelling their names. Write them down.
a) _________________________________ f) _________________________________________
b) _________________________________ g) __________________________________________
c) _________________________________ h) _________________________________________
d) _________________________________ i) ___________________________________________
e) _________________________________ j) ____________________________________________

11
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 2. CHECKING IN A HOTEL

12
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Hotel Room type/kind

Types of rooms in general

Hotel rooms are classified by the number of beds in them, the size and the amenities that they offer, and
their rates vary accordingly. There are three basic room categories for a hotel: the standard, family room
and the suite. Even the live-in hotels offer the same basic rooms.

Standard Room
A standard room is the cheapest in the hotel. It comes as a single, which is one king-size bed, or as a
double, with two queen beds. The standard room has the basic amenities, usually a television, coffee
maker, telephone, desk, closet and private bathroom. Other offerings in the standard room depend on
the hotel. For example, two-star hotels may offer little more than the basics. A five-star hotels standard
room may have a Jacuzzi tub, flat-screen television, honor bar and designer interior decorating.

( 1 ) SINGLE ROOM has a SINGLE BED (2) DOUBLE ROOM has a DOUBLE BED
(KING SIZE OR QUEEN SIZE)

(3 )TWIN ROOM two single beds/twin beds

13
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
Triple or Family Rooms ( 4)
A few hotels built to accommodate families will offer larger rooms with three or more beds. A triple
room has three queen-size beds. Family rooms offer sitting areas that double as a sleeping space when
the couch lets out into a bed. Some hotels, such as the Wilderness Lodge hotel chain, offer bunk beds for
the kids. Triple or family rooms are more commonly found as suites than as one large room with several
beds in it. It may be more practical to simply upgrade to a suite rather than take a triple room in a hotel.

Triple room three single beds (5) Family room double bed single bed and sofa

Double bed and bunk beds (6) interconnecting room

two rooms shared by a common door
( 7) Suite
A suite is like a micro apartment inside the hotel. Also called a deluxe room, the suite is much larger
than a standard. It has bedrooms, living area and may have a kitchenette. Suites are used by
businesspeople and families looking to stay in the hotel for an extended period of time. The best type of
suite is the executive or presidential suite. They are very spacious with the best views and amenities that
hotel has to offer. In many hotels, the presidential suite is on the top floor or penthouse. This suite is the
most expensive room in the hotel. Standard suites are more expensive than a standard room of course,
but may cost only slightly more than the triple or family rooms. Hotels such as Embassy Suites have only
suites available to customers.

( 8) HOSTELS Dormitory
14
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
A dormitory (dorm) or a hostel, is a building primarily providing sleeping and residential quarters for
large numbers of people. Hostels provide budget-oriented, sociable accommodation where guests can
rent a bed, usually a bunk bed, in a dormitory and share a bathroom, lounge, and sometimes a kitchen.
Rooms can be mixed or single-sex, although private rooms may also be available. Hostels are often
cheaper for both the operator and occupants; many hostels have long-term residents whom they employ
as desk agents or housekeeping staff in exchange for experience or discounted accommodation.

( 9 ) DUPLEX a room which has been spread on two floors by an internal staircase

Making a reservation

( ) Id like to book a room for two people.

( ) Id like to make a reservation for me and my family.

( ) Im looking for a reservation for four people in a simple and cheap room.

( ) Id like to book a room for me and my wife.

( ) Id like a room for one person for three nights.

( ) I need a spacious room with a double bed, a living and private kitchen.

( ) I`d like a room for my wife and I and our two teenage kids.

Receiving and sending email

15
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 3. ON THE WAY TO THE ROOM

16
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 4. ARRIVING AT THE ROOM

17
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 18
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 19
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 5. DESCRIBING THE ROOM

20
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 DESCRIBING THE ROOM
door window bed double bed- bedside table lamp fan fridge/ mini-bar
closet wardrobe air conditioner curtains mirror arm chair sofa- table
desk chairs pictures shelves hangers - stool drawers ceiling floor

1- 4- 7- 10-

2- 5- 8- 11-

3- 6- 9- 12-

PREPOSITIONS:
IN FRONT OF - NEXT TO BEHIND- NEAR- BETWEEN OVER IN- ON-UNDER
Practice: According to the picture above, describe where the objects are in the
room. Use the prepositions.
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
21
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 22
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 23
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 HOTEL FACILITIES
Search in then net different lodges and hotels in the Pantanal area.
Write the name of the hotel or lodge and then check the facilities that each place has.
Name of the hotel/lodge:

( ) Cable TV ( ) WIFI internet ( ) swimming Indoor /outdoor

access pool Children/adult

( ) sauna ( ) restaurant ( ) mini bar ( ) playground

( ) bar ( ) fitness center /gym ( ) garden ( ) air conditioning

( ) child care ( ) laundry service ( ) hammocks ( ) fan

( ) lockers ( ) shuttle service / ( ) souvenir ( ) disabled access

translado shops

( ) parking area ( ) room service ( ) hot shower ( ) TV room

Name of the hotel/lodge:

( ) Cable TV ( ) WIFI internet ( ) swimming Indoor /outdoor

access pool Children/adult

( ) sauna ( ) restaurant ( ) mini bar ( ) playground

( ) bar ( ) fitness center /gym ( ) garden ( ) air

conditioning

( ) child care ( ) laundry service ( ) ( ) fan

hammocks

( ) lockers ( ) shuttle service / ( ) souvenir ( ) disabled access

translado shops

( ) parking area ( ) room service ( ) hot shower ( ) TV room

Speaking exercise:

Leia o brochure or folder que lhe foi entregue. Converse com o seu colega. Um assume o papel
do/da recepcionista do hotel; e o outro; o do/da turista interessado/a em saber sobre as
dependncias e possibilidades de reserva.

24
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Text 1

a) Cite cinco vantagens para um casal jovem se

hospedar neste hotel?
__________________________________________
__________________________________________
__________________________________________
b) Descreva o que tem no quarto.
__________________________________________
__________________________________________
__________________________________________
c) O que o hotel oferece para:
quem tem filhos:
__________________________________________
__________________________________________
quem gosta de esportes:
__________________________________________
__________________________________________
__________________________________________
quer cuidado pessoais:
__________________________________________
__________________________________________
__________________________________________
gosta de sair a noite:
__________________________________________
__________________________________________
d) Qual a melhor poca para se hospedar no hotel?
Por qu?
__________________________________________
__________________________________________
__________________________________________
__________________________________________
e) O pacote para que tipo de quarto e para
quantos dias?
__________________________________________
__________________________________________

f) Caso o hospede queira fazer as refeies no hotel

quais as opes oferecidas?

__________________________________________
__________________________________________
__________________________________________

25
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Text 2

Read the text below and then answer the questions.

1) Write T for True or F for false for the sentences below.

a) Zakinthas um clube. ( ) b) Eva est de frias. ( ) c) O clube um local agradvel e confortvel.
d) Para aproveitar bem, voc precisa saber pintar e danar. ( ) e) Ela no est gostando de ficar no clube. ( )
a) Encontro quatro esportes aquticos:
_______________________, _________________________, ____________________, ____________________
b) Encontre quatro atividades de lazer.
___________________ __________________, _________________________________, ______________
c) De duas caractersticas do lugar.
_________________________________________________________________________

26
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Text 3

a) Qual o gnero textual e a sua finalidade?

___________________________________________________________________________________________

b) A quem se destina? ________________________ c) Qual a localizao? ____________________________ d)

Quais so as atividades sugeridas?
________________________________________________________________________________________________

Speaking Read the broachers and act out a conversation with a colleague describing the different
hotel/lodge facilities and what activities it offers.
27
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 28
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 29
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 ANEXOS

2. DAYS OF THE WEEK:

Weekdays/weeknights: Monday, Tuesday, Wednesday, Thursday, Friday

Weekend: Saturday, and Sunday

3. MONTHS OF THE YEAR:

JANUARY - FEBRUARY - MARCH APRIL- MAY - JUNE - JULY

AUGUST SEPTEMBER - OCTOBER NOVEMBER DECEMBER

30
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
Os nmeros ordinais tambm so empregados para falarmos as datas em ingls. Diferente do portugus,
normalmente, fala-se primeiro o ms e depois o dia com o nmero ordinal.
Ex: Today is August fifth./ The trip will be on April twenty -second.
Write and say the dates:

09/07- _______________________________ 08/02 - _______________________________

15/11 ____________________________ 04/19 - ____________________________

12/10 - _______________________________ 05/06 - _____________________________

03/07 - __________________________ 10/13 - __________________________ My birthday: _______________________________________

LABOR DAY: AQUIDAUANAS ANNIVERSARY:

NEW YEARS EVE: CHILDRENS DAY:
CHRISTMAS DAY: THE FISHING SEASON:
INDEPENDENCE DAY (BRAZIL): THE WET/RAINY SEASON:
ANASTCIOS ANNIVERSARY: THE DRY SEASON:

31
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
GRAMMAR POINT:

No ingls, as frases negativas e interrogativas necessitam de um verbo auxiliar. No presente simples, o

verbo auxiliar o DO.
Ex: Do you have any rooms for November second? Yes, we do.
Does the sauna work in the evening? Sorry, it doesnt.
All our rooms have a beautiful view to the park, but they dont have balcony.
Does the hotel have an internet access? Yes, you can get the wireless password at the front
desk.

32
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 33
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 34
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 Exercises:
About you:
What time do you wake up on weekdays ? _________________________________________________
What time do you go to bed on weekends? _________________________________________________
When do you have English class? ____________________________________________________________
What time do you usually have lunch? _____________________________________________________
At the Lodge:
What time is breakfast? _______________________________________________________
What time is the lunch? ______________________________________
How long does the open car safari take? _________________________________________________
How many hours is it to Campo Grande by bus? ___________________________________________
How long does the van take from the airport to the Lodge? ______________________________
Exercises:
At the Lodge:
What time is the horse riding trip? _______________________________________________________
What time do we leave for the pirana fishing trip? ______________________________________
How long does the open car safari take? _________________________________________________
How many hours is it to Campo Grande by bus? ___________________________________________
How long does the van take from the airport to the Lodge? ______________________________
When does the fishing festival start? _________________________________________________________

Pesquise as datas dos eventos propostos nas cidades de Aquidauana, Anastcio,

Corumb, Bonito e outros municpios nos MS.

WHATS THE WEATHER LIKE?

SEASONS: spring, summer, autumn/fall, winter (dry season cold season)

35
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
Describe the different seasons in: ( in general)

Mato Grosso do Sul:

South of Brazil:

Europe countries:

36
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 LINKING IDEAS IN A SENTENCE OR PARAGRAPH

Furthermore/ moreover- alm do mais

And e
Besides alm disso
ADDITION In addition acrescentando
Somar, adicionar Again novamente, de novo
Also ( no meio) too ( no final) tambm
As well as to bem como
Not only no apenas

However no entanto
unlike ao contrrio ( no como)
CONTRAST yet / nevertheless- contudo, porm,todavia
Contrastar/ opor on the other hand por outro lado
instead em vez de, em lugar de
but mas
while enquanto

likewise da mesma forma, da mesma maneira

COMPARE similarly similarmente, semelhantemente
comparar in the same way - da mesma forma, da mesma maneira
correspondingly correspondentemente

EMPHASISE actually /in fact de fato, na verdade

Enfatizar certainly/ indeed sem dvida, certamente

CONCESSION even though/ though/ although embora, apesar de
Conceder despite this apesar disso

EXAMPLE for example por exemplo

Exemplificar that is isto
for instance por exemplo
in other words em outras palavras
in particular em particular, em especial

REASON thus / hence/ therefore por isso, da, deste modo, assim,
Dar o motivo, a razo consequentemente
accordingly assim, desta maneira, de acordo
so/ then ento
for this reason por este motivo, por esta razo
because of this por este motivo, por esta razo, por isso
above all acima de tudo
this is why por isto, isto porque
37
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 TIME before antes
after aps, depois
Expresses de tempo until / till at
as soon as logo que
when quando
while enquanto
immediately imediatamente
next prximo, depois
after that depois disso
later mais tarde
once uma vez
hardly quase nunca
then - ento

in summery resumindo
CONCLUSION in short resumindo / de forma simplificada
concluir eventually/ finally/ ultimately finalmente
to sum up para resumir
in conclusion concluindo
in time a tempo in the end no final

Exercise: Put one of the following words into each gap. There are eleven gaps. Two of
the words or phrases are not used.

As a result / above all / which / before / and / especially / although / however / this is why
/

Such as / on the contrary / if / to

Doing regular exercise can be dangerous, __________________ if you are over 40.
__________________ it is a very good idea to see your doctor ________________ starting if

you think you are not very fit. Some people try to exercise too vigorously too soon, and

______________ they cause themselves injuries _____________________ can take a long

time to heal.
__________________, it is not only older people who should take care. Doctors report many
injuries _________________ backaches, sprained ankles and pulled muscles, which can all be
avoided __________________ a little care is taken. If you do injure yourself, rest for a while
___________________ allow your body to recover naturally. __________________ dont

38
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
push yourself because you think it is doing you good. ___________________, you could do
yourself permanent damage.

39
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 REFERNCIAS

CHIARO, Tnia de. Ingls para hotelaria: para profissionais das reas de
hospedagem hotis e pousadas. Barueri, So Paulo: DISAL, 2012.

FRAXINO, Andr & PERUSSO, Andr. Ingls para profissionais de Turismo. Barueri, So
Paulo: DISAL Editora, 2010.

GARCIA, Maura Xavier. Vocabulrio para o Turismo- portugus/ingls. So Paulo:

Special Book Services Livraria, 2004. (Srie Mil & Um Termos)

MURPHY, Raymond. . English Grammar in Use. Cambridge University Press, 2003.

OHARA, Francis. Be My Guest- English for the Hotel Industry. London, UK: Cambridge
University Press, 2005.

OXFORD University Press, Dicionrio Oxford Escolar para estudantes brasileiros

portugus/ingls; ingls/portugus. Oxford University Press, New York: NY. 2007.

REVELL, Revel & STOTT, Trish. Highly Recommended English for Hotel and Catering
Industry. London, UK: Oxford University Press, 1998.

RILEY, David. Check your Vocabulary: for Hotels, Tourism and Catering
Management a workbook for users. London, UK: Peter Collin Publishing, Ltd., 1995.

WOOD, Neil. Tourism and Catering- workshop. London, UK : Oxford University Press.,
2000.

WYAT, Rawdon. Check your vocabulary: English workbook for students. London, UK:
Peter Collin Publishing Ltd., 1999.

40
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND
 41
INGLS APLICADO AO TURISMO PROF. Me. ISABEL CRISTINA RATUND