Escolar Documentos
Profissional Documentos
Cultura Documentos
Nome:
Empresa :
Coloque um número de 1-5 na coluna resposta, sendo 1 onde discorda completamente da afirmação e 5 concorda completamente,
os números intermédios serão o seu grau de concordância ou discordância.
Liderança e Direcção
Capacidade Lucrativa
Produtividade
Plano estratégico
Equipa ( empregados )
Marketing
Vendas
Serviço
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10
20
30
40
50
60
70
80
60
70
80
Serviço
Factores Positivos
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Analisamos os nossos erros e enganos tanto como Empresa, assim como Indivíduos, para melhorar
O nosso alvo é a excelência
Para nós, servir bem o Cliente é mais importante que a venda em si
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Estamos certos das necessidades dos nossos Clientes e baseamos nelas a nossa estratégia
A Empresa faz tudo o que for necessário para satisfazer as necessidades dos nossos Clientes
O Cliente nunca atrapalha o funcionamento da empresa
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Factores Neutros
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Os nossos Clientes têm sempre razão
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Na nossa Empresa damos mais do que inicialmente prometemos
Factores Negativos
Na Empresa testa-se e mede-se tudo com vista á satisfação do Cliente
Questionamos regularmente os Clientes para sabermos como os servir melhor
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Vendas
Factores Positivos
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Todos os colaboradores fazem todo o possível para lhes dar assistência aos vendedores
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Não existe fricção ou animosidade entre os colaboradores da empresa
São realizadas regularmente reuniões com a equipa de vendas
Os vendedores frequentam regularmente acções de formação
Factores Neutros
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Temos bons vendedores
Os vendedores operam como uma Equipa e não como um conjunto de indivíduos
Os vendedores estão equipados com os melhores materiais de apoio
Existe um programa de recompensa implementado e a funcionar sempre que os vendedores atingem os objectivos
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O nosso volume de vendas cresce regularmente
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Factores Negativos
Os processos de venda são verificados, semanalmente , e medidos para assegurar as quotas pretendidas
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Marketing
Factores Positivos
A Empresa já não compete só pelo preço
Estamos todas compenetrados do valor dos nossos Clientes e esse valor está sempre a subir.
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Só fazemos publicidade quando podemos medir o seu resultado. Não fazemos só por fazer.
Constantemente informamos os nossos Clientes dos benefícios dos nossos produtos e serviços
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Questionamos as pessoas que não nos compram com o fim de melhorarmos o produto e o serviço
Factores Neutros
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Fazemos seguimento dos nosso contactos, da sua taxa de conversão e numero de transacções
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Fazemos regularmente publicidade com vista à angariação de novos clientes
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Factores Negativos
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Temos uma base de dados dos nossos clientes
Cada um dos membros da nossa Equipa é por si só publicidade para a nossa Empresa
Temos uma agência de criativos para a nossa publicidade e insistimos na nossa própria imagem
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Equipa ( empregados )
Factores Positivos
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Ouvimos os nossos os nossos colaboradores e encorajamo-las a darem ideias e recomendações
Os colaboradores mantém sempre uma atitude positiva e não deixam que nenhum membro se deixe "negativar"
Os colaboradores vê as mudanças como algo positivo e estão sempre dispostos a faze-las
Os colaboradores Equipa prestam contas e evitam desculpas desnecessárias
Quando os empregados são excelentes temos a preocupação de os elogiar
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Cada um dos membros da Equipa trabalha com gosto e afincadamente
Factores Neutros
Em geral estamos satisfeitos com o desempenho dos empregados
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Existem sinergias entre os colaboradores
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Os prazos são mantidos , seguidos e controlados pelos lideres de cada Equipa
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Factores Negativos
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A Empresa disponibiliza treino, formação continua e de qualidade
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Plano estratégico
Factores Positivos
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A Empresa move-se numa direcção clara e cada decisão estratégica está suportada nessa direcção
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Temos um bom conhecimento da concorrência e das suas práticas
Nenhuma área de negócio está dependente de um só fornecedor
Temos o aliado certo para a nossa organização ( Advogado , Banco , Contabilista etc.)
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Factores Neutros
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A Empresa tem os seus olhos no mercado e mede o seu pulso constantemente
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A Empresa tem a condição financeira para atingir os seus objectivos
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A empresa está a seguir o rumo que pretendemos desde o seu inicio
Factores Negativos
A Empresa tem um plano de negócios escrito com os seus objectivos estratégicos
O plano de negócios da Empresa é usado , testado, medido e actualizado regularmente
Sessões de esclarecimento e planeamento são feitas de forma regular entre a gerência e os trabalhadores
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Orçamento , Finanças e dinheiro corrente
Factores Positivos
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Os stocks são controlados regularmente (por exemplo, mensalmente)
Temos um plano alternativo se alguma coisa não correr conforme o planeado
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Factores Neutros
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O departamento financeiro tem as pessoas certas e estamos satisfeitos com o seu trabalho
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Todos os colaboradores estão informados da saúde financeira da empresa
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Factores Negativos
Temos um orçamento anual, escrito pelo qual nos guiamos
Processos orçamentais estão claramente definidos e são seguidos
Mensalmente, no mínimo, são lançados e analisados todos os factores importantes para a Empresa
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Cumprimos com as nossas obrigações financeiras pontualmente
Os fornecedores recebemas o valor das suas facturas no seu vencimento (sem atrasos)
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O orçamento reflecte um perspectiva realista da situação da empresa
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Produtividade
Factores Positivos
A empresa está informatizada
As decisões operacionais do dia-a-dia são tomadas pelas pessoas designadas para tal
Faz-se o trabalho completo sem perdas de tempo
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A Empresa é direccionada para a qualidade e para o lucro e ambas são medidas regularmente
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Os colaboradores têm a oportunidade de, abertamente, comunicar obstáculos ou dificuldades
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Factores Neutros
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Existe boa comunicação e evita-se duplicação de tarefas
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As reuniões tem objectivos concretos e conclusões efectivas
As tarefas individuais são classificadas por graus de urgência e importância
Reuniões são marcadas atempadamente e sem desperdícios de tempo produtivo
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Factores Negativos
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Os empregados têm o ambiente , Equipamento e treino necessários para aumentar a sua produtividade
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Capacidade Lucrativa
Factores Positivos
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As responsabilidades individuais para alcançar objectivos está claramente definida
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Os nossos preços acompanham os preços de mercado
Pessoal, Equipamentos e instalações estão a ser utilizadas totalmente
A nossa margem de lucro está na média do sector
Factores Neutros
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O nível "break even" é, agora mais, baixo
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Factores Negativos
O lucros têm aumentado regularmente
Os lucros aumentaram no último ano
Os custos em percentagem dos lucros brutos diminuíram no ultimo ano
O rácio de endividamento da Empresa decresceu no ultimo ano
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A Empresa está entre as melhores do seu sector
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Liderança e Direcção
Factores Positivos
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A cultura da Empresa está completamente definida
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Encorajamos os colaboradores a definirem os seus objectivos pessoais
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Elogiamos os bons resultados dos colaboradores
Ideias dos colaboradores para melhorar são habitualmente introduzidas
Factores Neutros
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Temos uma missão claramente definida
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As decisões são levadas pela pirâmide hierárquica depois de ausculatarem os envolvidos
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Factores Negativos
Temos uma clara visão para onde a Empresa se dirige e temos um documento escrito
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A Empresa disponibiliza actividades sociais para os colaboradores
Existe um plano de contingência escrito e testado
Os colaboradores tratam o seu trabalho como uma carreira não como um emprego
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Planeamento
Factores Positivos
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O ambiente de trabalho é excelente
É muito raro termos ruptura de stocks
Cumprimos o que prometemos aos clientes
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Os nossos clientes confiam em nós
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Temos projectos para o futuro da empresa
Factores Neutros
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Programamos as tarefas atempadamente
Focamo-nos no que é mais importante para a empresa
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Planeamos para não ficarmos stressados
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A empresa está bem equipada
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Factores Negativos
Não trabalhamos mais de 50h / semana
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