8D - Faurecia Format

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Attention: All blue markings are reserved for SQA evaluation!
2 D1 - Problem Description: 5W+2
Reclamation not accep

QP Number
Product /
Customer facilty Alert/
Part number
& PF-Category
FAS LOZORNO
What is the Problem? Problem

Description (NOK/OK parts)
OK
NOK
Por favor verifique que tem a última versão deste documento.

SAM-F-SPS-4017 - Versão 04 - 04/14
Propriedade da Faurecia.
✘
Part manufacturing date 10/24/2017
2 D2 - Risks on Similar Produ

all airbag variants
Risk of warranty-claims
No
0 D3 - Containment
Location NOK checked

by Location
1. Sorting
Customer 0 0
Faurecia 0 0
Supplier 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
Action
2. Containment Actions
Created by (name/position): Iveta Balaščíková

SAM-F-SPS-4017 - Versão 04 - 04/14
Spanish Русский Portugues Chinese Korean
tion: 5W+2H detection/occurrence
n not accepted (Why?)
Part name Start date
Why is it a problem?
Where was it detected?
When was it detected?
Who detected it?
How was it detected and created ?

SAM-F-SPS-4017 - Versão 04 - 04/14
How many defective parts?
Reoccurence S/R relevant
S
p✘
✘
Serial Warranty a Program Logistics
n
i
s
Supplier name h Faurecia Valcea
milar Products and Processes

all airbag variants
No
Actions ✘ < 2h (initiated)

effective < 24h Customer informed
within > 24h
Comments / Conclusions
not requested
NA
NA

SAM-F-SPS-4017 - Versão 04 - 04/14
Date / Time
Clean Point
- Implementation Containment
Supplier contact:

SAM-F-SPS-4017 - Versão 04 - 04/14
0 D4 - Root Causes of Non-Detection
Det 1

SAM-F-SPS-4017 - Versão 04 - 04/14
Det 2
Det 3
Det 4
Det 5
Ishikawa / 5 WHY OK
0 D5 - Root Causes of Occurrence

SAM-F-SPS-4017 - Versão 04 - 04/14
Occ 1
Occ 2
Occ 3
Occ 4
Occ 5
Please fill out the worksheets „ISHIKAWA“ & „5Why“ or „Is-Is Not“ & „5 Wh
Opening date: 12/30/1899 Last update:

SAM-F-SPS-4017 - Versão 04 - 04/14
D6 within 10 days?
Detection 0 D6 - Permane
Root Cause

SAM-F-SPS-4017 - Versão 04 - 04/14
currence 0 D7 - Effect
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.1
2 2 2 1 1 1 1 1 1 1 1 1 1 1 1
7 /1 9/1 1/1 2/0 4/0 6/0 8/0 0/0 2/0 4/0 6/0 8/0 0/0 2/0 4/0
2 2 3 1 1 1 1 1 2 2 2 2
Customer
The defect type reoccured at Faurecia custo
0 D8 within 60 days
D8 - Les
SAM-F-SPS-4017 - Versão 04 - 04/14
knowledge management database / product or process
FMEA, control plan, maintenance plan, workstation
documents, audit frequency, boundary samples,
standard, Lesson Learned Sheet…
or „Is-Is Not“ & „5 Why“
no 8D-Evaluation 8D-Evaluation [%]

SAM-F-SPS-4017 - Versão 04 - 04/14
D6 within 10 days?
D6 - Permanent Countermeasures
Corrective action

SAM-F-SPS-4017 - Versão 04 - 04/14
D7 - Effectiveness/Tracking
0.9
0.8
0.7
0.6
0.5
0.4
0.3
0.2
0.1
12 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2
1 /1 2/0 4/0 6/0 8/0 0/0 2/0 4/0 6/0 8/0 0/0 2/0 4/0 6/0 8/0 0/0 1/0 3/0 5/0 7/0 9/0 1/0 3/0 5/0 7/0 9
3 1 1 1 1 1 2 2 2 2 2 3 1 1 1 1 1
Customer Faurecia Supplier (Quality wall)
The defect type reoccured at Faurecia customer plant. Containment/corrective actions wer
D8 within 60 days
D8 - Lessons Learned
SAM-F-SPS-4017 - Versão 04 - 04/14
Action
Updated CP
Updated Cover Sheet of FMEA
Created LLS ( Lessons Learned)
New FMEA evaluation
RPN = 0
Evaluation 8D-Evaluation [%]

SAM-F-SPS-4017 - Versão 04 - 04/14
measures
Pilot Deadline Status

SAM-F-SPS-4017 - Versão 04 - 04/14
acking
02 02 02 0 2 0 2 0 2 0 2 0 2 0 2 0 2 0 2 02 03
5/ 7/ 9/ 11/ 13/ 15/ 17/ 19/ 21/ 23/ 25/ 27/ 1/
ality wall)
ment/corrective actions were not effective.
ned
SAM-F-SPS-4017 - Versão 04 - 04/14
Pilot Deadline Status
S O D
25

SAM-F-SPS-4017 - Versão 04 - 04/14
0
FAS LOZORNO
Alert/QP Number: 0
What? Problem Description: 0
Traceability, batch number of defective part / component: 43032
NOK part OK part

SAM-F-SPS-4017 - Versão 04 - 04/14
Print out on BLUE PAPER !
Identification of replacement Form No:
LOZ_F_SPS_0003_en_sk_Issue01
Označenie náhrady dielov
REPLACEMENT/NÁHRADA
PARTS OUT OF RECEIVING/DIELY MIMO PRÍJEM
Supplier contact Name: Faurecia SQA contact Name:
Kontaktná osoba (dodávateľ): Kontaktná osoba (dodávateľ):
Supplier contact Tel.No: FAURECIA SQA contact Tel.No:

Telefonický kontakt: Telefonický kontakt:
Based on Faurecia Delivery Note.:

Na základe Faurecia dodacieho listu:
Identification of replacement Form No:

Označenie náhrady dielov
REPLACEMENT/NÁHRADA
PARTS OUT OF RECEIVING/DIELY MIMO PRÍJEM
Supplier contact Name: Faurecia SQA contact Name:
Kontaktná osoba (dodávateľ): Kontaktná osoba (dodávateľ):
Supplier contact Tel.No: FAURECIA SQA contact Tel.No:

Telefonický kontakt: Telefonický kontakt:
Based on Faurecia Delivery Note.:

Na základe Faurecia dodacieho listu:
!
m No:
Z_F_SPS_0003_en_sk_Issue01
RADA
MO PRÍJEM
m No:
Z_F_SPS_0003_en_sk_Issue01
RADA
MO PRÍJEM
Statistics (D3 + D7)
Faurecia Customer Start date
Sum 27/12/99 28/12/99 29/12/99 30/12/99 31/12/99 1/1/00 2/1/00
NOK 0 0 0 0 0
checked 0 0 0 0 0
comments
Faurecia Start date

Sum 27/12/99 28/12/99 29/12/99 30/12/99 31/12/99 1/1/00 2/1/00
NOK 0 0 0 0 0 0
checked 0 0 0 0 0
comments
Supplier Start date

Sum 27/12/99 28/12/99 29/12/99 30/12/99 31/12/99 1/1/00 2/1/00
NOK 0 0 0 0
checked 0 0 0 0
comments

SAM-F-SPS-4017 - Versão 04 - 04/14
3/1/00 4/1/00 5/1/00 6/1/00 7/1/00 8/1/00 9/1/00 10/1/00 11/1/00 12/1/00 13/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
3/1/00 4/1/00 5/1/00 6/1/00 7/1/00 8/1/00 9/1/00 10/1/00 11/1/00 12/1/00 13/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
3/1/00 4/1/00 5/1/00 6/1/00 7/1/00 8/1/00 9/1/00 10/1/00 11/1/00 12/1/00 13/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
14/1/00 15/1/00 16/1/00 17/1/00 18/1/00 19/1/00 20/1/00 21/1/00 22/1/00 23/1/00 24/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
14/1/00 15/1/00 16/1/00 17/1/00 18/1/00 19/1/00 20/1/00 21/1/00 22/1/00 23/1/00 24/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
14/1/00 15/1/00 16/1/00 17/1/00 18/1/00 19/1/00 20/1/00 21/1/00 22/1/00 23/1/00 24/1/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
25/1/00 26/1/00 27/1/00 28/1/00 29/1/00 30/1/00 31/1/00 1/2/00 2/2/00 3/2/00 4/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
25/1/00 26/1/00 27/1/00 28/1/00 29/1/00 30/1/00 31/1/00 1/2/00 2/2/00 3/2/00 4/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
25/1/00 26/1/00 27/1/00 28/1/00 29/1/00 30/1/00 31/1/00 1/2/00 2/2/00 3/2/00 4/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
5/2/00 6/2/00 7/2/00 8/2/00 9/2/00 10/2/00 11/2/00 12/2/00 13/2/00 14/2/00 15/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
5/2/00 6/2/00 7/2/00 8/2/00 9/2/00 10/2/00 11/2/00 12/2/00 13/2/00 14/2/00 15/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
5/2/00 6/2/00 7/2/00 8/2/00 9/2/00 10/2/00 11/2/00 12/2/00 13/2/00 14/2/00 15/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
16/2/00 17/2/00 18/2/00 19/2/00 20/2/00 21/2/00 22/2/00 23/2/00 24/2/00 25/2/00 26/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
16/2/00 17/2/00 18/2/00 19/2/00 20/2/00 21/2/00 22/2/00 23/2/00 24/2/00 25/2/00 26/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0
16/2/00 17/2/00 18/2/00 19/2/00 20/2/00 21/2/00 22/2/00 23/2/00 24/2/00 25/2/00 26/2/00
0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
27/2/00 28/2/00 1/3/00
0 0 0
0 0 0
27/2/00 28/2/00 1/3/00

0 0 0
0 0 0
27/2/00 28/2/00 1/3/00

0 0 0
0 0 0

SAM-F-SPS-4017 - Versão 04 - 04/14
IS/IS NOT analysis works by making you deliberately think about the problem and in particular the boundaries of wh
IS/ IS NOT “asks” a series of questions that relate to the symptom to help quantifying the problem using factual data
likely to lead to the right problem being solved.
Simple life example: Wheels on a car keep going out of balance
IS IS N
Wheel problem (is the problem) Suspension problem (Is not the
After high speed driving When driving around town
On one car only On other cars of same make
Front wheels only Rear wheels
Pressure at the maximum limit Pressure at the minimum limit
Summer tire Winter tire
ÄThe analysis "Is / Is not" shows that the problems occurs only at high
Please declare the probl
IS IS N
(is the problem) (Is not the

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
lar the boundaries of what it IS or IS NOT.
oblem using factual data, as detailed as possible. It thus helps to create focus in attention and consequently is more
IS NOT Retained Factors

oblem (Is not the problem) Wheels
round town Speed
of same make Not serial problem
directed wheels
minimum limit pressure
tire
lems occurs only at high speed, with summer tires on the directed wheels.
declare the problem in D1
IS NOT Retained Factors

(Is not the problem)

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
attention and consequently is more
tained Factors
em
tained Factors

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
ISHIKAWA (Cause-and-Effect Diagram / Ursache-Wirkung Diagramm / D
MOTHER NATURE MACHINE
MEASUREMENT
MANAGEMENT METHOD

SAM-F-SPS-4017 - Versão 04 - 04/14
g Diagramm / Diagramme Cause-et-Effet)
MEN
MATERIAL

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
5 WHY: Deeper root cause analysis of general causes identified with Ishikawa or IS
Check
No detection 1
No detection 2
Non Detection D4
No detection 3
No detection 4
No detection 5
1st WHY? 2nd WHY ?

Check
occurrence 1
occurrence 2

SAM-F-SPS-4017 - Versão 04 - 04/14
D5
Occurrence D5
occurrence 3
occurrence 4
occurrence 5

SAM-F-SPS-4017 - Versão 04 - 04/14
ntified with Ishikawa or IS/IS NOT
Check
Check
3rd WHY ? 4th WHY ?

Check
Check

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
Check
OK
5th WHY ?
Check

SAM-F-SPS-4017 - Versão 04 - 04/14
SAM-F-SPS-4017 - Versão 04 - 04/14
#REF!
FAS LOZORNO
SUPPLIER REQUIREMENTS MANUAL

See FAU-C-SPG-4030
SUPPLIER LOGISTICS MANUAL

See FAU-S-PSG-2025
8D PROBLEM SOLVING MANAGEMENT

When purchased material does not meet standards (e.g. quality,engineering change level, adherence to test specifications, etc.), or last qualified PPAP, a
quality claim (QP) is emitted by Faurecia based on the QSS system.
SUPPLIER is requested to:
-Submit to Faurecia an 8D document using the procedure and chapters below to document the problem and prevent its reoccurrence:
-Upload the 8D document via the Faurecia supplier portal named GPS (Global Purchasing System):
Timing objectives
D1 Problem description
What is the problem ?
D2 Risks on similar products and processes

Do I have same problem elsewhere?
D3 Containment actions.
How to contain? <24h
D4 Root cause for non-detection

Why sent?
D5 Root cause for occurrence

Why made?
D6 Corrective action plan

10 working days
D7 Effectiveness
D8 Lessons learned.What did we learn.

How to capitalize and transversalize? 60 working days
LOGICAL THINKING ASSESSMENT MATRIX

The supllier shoud make a self assessment in order to assure a robust action plan based in data and facts, effective with lessons learned to guaranteed conformity in the futur.
See example in "LTAM"
SPECIAL IDENTIFICATION
Identify the first shipment guaranteed as "Guaranteed concerning QP/Alert nº...." – if not, FAA MOLDADOS will consider it suspicious and not guaranteed by you.
If the parts arrive without identification, the shipment is considered as not guaranteed and it must be sorted 100% by external company at supplier charge.
The unitary box or/and (when asked) the parts should be identified with a special identifiaction to trace the actions.
See example in "Special Identification" used in unitary box/roll/....
CONTAINMENT ACTIONS
Supplier needs to guarantee: all the stock in FAA MOLDADOS, all the stock in the final customer (when asked to) and all the stock in your ( supplier) plant and in external warehouses controlled by your company.
If the parts will be sorted/reworked in our facilities or in external company, we need a Work Instruction defined by the supplier in order to achieved the conformity of the parts.
The management of this action is 100% of the responsibility of the supplier.
Final product can not be returned.
Rejected parts can only be stored on our facilities within 5 working days.
DOCUMENTATION
Control Plan, Workstation Instructions (Self Control or Final Control), PFMEA & documents and any other standard to be updated with the actions concerning to QP.
INSPECTION REPORT (1ºOK)

It's mandatory to receive conformity reports of the parts delivered as guaranteed proving that they were controled according to the Control Instruction updated with the QP.
After a QP and before reception of the first conform delivery,supplier must send by e-mail an Inspection Report to confirm the conformity of the batch and the date of the arrival to trace the the guaranteed deliveries.
APQP
APQP file shows checking points agreed during development, and is updated by the supplier after each quality problem.
COST
The supplier are responsible for all the costs involved due to this quality issue caused by your parts.

SAM-F-SPS-4017 - Versão 04 - 04/14
D1-Scope
Potential volume impacted : what is the suspected lot size ? Traceability - first occured, last OK
Additional Investigation to evaluate criticity and repeatability of the defect

Actions Pilote Deadline Statut
Are cars already in the field and thus is there a risk to the final users ?
Defect short story (do you understand the failure mechanism ?)

LESSON LEARNED SHEET
TYPE TITLE HERE

Application date : dd/mm/yyyy
PG/Div/Site: write here Detection Logistics
Program: write here Occurrence Internal
Type
UAP/Line: write here Management Suppliers
Author : write here
CORRECTIVE ACTIONS
WHAT WAS THE PROBLEM? (5W + 2H) WHAT IS THE CAUSE?
What happened? (sharp description of causes here)
write here
Why it is a problem?
write here
When did it happen ?
write here
Who has detected it ?
write here
Where has it been detected ?
write here
How has it been detected?
write here
How many ?
write here
BEFORE AFTER
(place here pictures and notes) (place here pictures and notes)
What we learned
CONTROL POINT
LEARNED FACTOR STANDARD / REACTION RULES
(What to do? how? when? who?)
(pertinent method to apply / (steps to follow) (relevant behavior)
Things to act on)
KNOWLEDGE MANAGEMENT IMPROVEMENT

status vs
manager validation Field expert's check: link with relevant best practices
Best practices
n/a:
upgrade:X references: or e-link:
name:
name: creation:
date: comments:
date:
date: the solution from this LLS is specific to this kind
April 21 2009 of….. (or solution has to be applied in all cases, or...)
Potential Applicability
Plant/ Site: write here
Division: write here
BG's: write here

SAM-F-SPS-4017 - Versão 04 - 04/14
Print out on GREEN PAPER !
Identification of secured delivery Form No:
Označenie garantovanej dodávky
100% CHECKED
inspection report after QP
FES 7.3.3 Level 3
Description what was checked / Claim description:
Delivery No.:
Číslo dodávky: Supplier contact Name:
Kontaktná osoba (dodávateľ):
Supplier contact Tel.No:

Telefonický kontakt:
Date of inspection:
Dátum kontrroly:
Result: SMRR No:

Číslo reklamácie:

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English Deutsch French Polish Spanish

Attention: All blue markings are reserved for SQA evaluation!

2 D1 - Problem Description: 5W+2

Reclamation not accep

What is the Problem? Problem

Por favor verifique que tem a última versão deste documento.

Part manufacturing date 10/24/2017

2 D2 - Risks on Similar Produ

Location NOK checked

Por favor verifique que tem a última versão deste documento.

Created by (name/position): Iveta Balaščíková

Por favor verifique que tem a última versão deste documento.

tion: 5W+2H detection/occurrence

n not accepted (Why?)

Part name Start date

Where was it detected?

When was it detected?

Who detected it?

How was it detected and created ?

Por favor verifique que tem a última versão deste documento.

Reoccurence S/R relevant

milar Products and Processes

Actions ✘ < 2h (initiated)

Por favor verifique que tem a última versão deste documento.

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Opening date: 12/30/1899 Last update:

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The defect type reoccured at Faurecia custo

standard, Lesson Learned Sheet…

or „Is-Is Not“ & „5 Why“

no 8D-Evaluation 8D-Evaluation [%]

Por favor verifique que tem a última versão deste documento.

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Updated Cover Sheet of FMEA

Created LLS ( Lessons Learned)

New FMEA evaluation

Evaluation 8D-Evaluation [%]

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Pilot Deadline Status

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ment/corrective actions were not effective.

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NOK part OK part

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Supplier contact Tel.No: FAURECIA SQA contact Tel.No:

Based on Faurecia Delivery Note.:

Identification of replacement Form No:

Supplier contact Tel.No: FAURECIA SQA contact Tel.No:

Based on Faurecia Delivery Note.:

Faurecia Start date

Supplier Start date

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27/2/00 28/2/00 1/3/00

27/2/00 28/2/00 1/3/00

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