Você está na página 1de 12

UNIVERSIDADE DE SÃO PAULO

FACULDADE DE ECONOMIA, ADMINISTRAÇÃO E CONTABILIDADE


DEPARTAMENTO DE ADMINISTRAÇÃO
CURSO DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO

PLANO DE DISCIPLINA - 2024

PROGRAMA DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO – PPGA

Disciplina: Técnicas de Levantamento e Análise de Dados em Marketing.


Código: EAD-5838 Carga horária semanal: 4 Área: Marketing
Créditos: 8 Tipo de disciplina: Optativa
Professor: José Afonso Mazzon jamazzon@usp.br
Assistente: Eduardo Ogawa Cardoso eogawac@usp.br

1. Objetivos:

a) Enriquecer o conhecimento dos alunos sobre técnicas de levantamento e análise de dados,


com ênfase em Marketing, especificamente em relação aos tópicos de (1) construção e
validação de escalas de mensuração; (2) escolha do método e técnica de análise de dados
adequados ao problema de pesquisa;
b) Fornecer embasamento teórico e prático para a condução e para a análise crítica de surveys
e experimentos;
c) Discutir conceitos e métodos de validade e confiabilidade na pesquisa científica.

2. Justificativa:

A metodologia científica é composta por diversas técnicas e processos que visam à aquisição
objetiva de conhecimento. Nesse sentido, a disciplina visa aprofundar conceitos em campos
metodológicos específicos permitindo que os alunos, ao final do curso, sejam capazes de
conduzir estudos de acordo com a natureza do problema e rigor exigidos pela pesquisa
científica.
3. Programação das sessões:

Data Sessão Conteúdo

Apresentação do curso / Softwares usuais para pesquisa científica


26/02 1
Matriz de amarração metodológica. ‘Dicas’ para publicação em journals

04/03 2 Mensuração e escalas

11/03 3 Tratamento de dados / Overview de técnicas de análise de dados

18/03 4 Análise de regressão / Regressão logística

25/03 5 Análise discriminante

01/04 6 Análise fatorial

08/04 7 Análise de conglomerados

15/04 8 Escalonamento muldimensional

22/04 9 Análise conjunta

29/04 10 Análise de classes latentes

06/05 11 Modelagem de equações estruturais

13/05 12 Análise de sistemas dinâmicos / Teoria de Resposta ao Item

20/06 13 Machine Learning

27/05 14 Anova / Manova

03/06 15 Experimentos I – Efeitos fixos e fatoriais

10/06 16 Experimentos II – Medidas repetidas e mistos

17/06 17 Validade e confiabilidade em pesquisa científica


4. Critério de avaliação:

a) Participação nas sessões 15%


b) Seminários 30%
c) Relatórios de processamentos e análises 35%
d) Projeto de planejamento de experimento 20%

Os seminários serão avaliados conforme os seguintes critérios:


i) Contribuições adicionais ao material fornecido;
ii) Precisão conceitual;
iii) Exemplificações;
iv) Adequação das respostas às perguntas formuladas;
v) Administração do tempo.

Imprescindível: Arquivo dos slides deverá ser enviado por e-mail até 1 (uma) semana após
a apresentação, incorporando contribuições apresentadas em sala, para ser disponibilizada no
Moodle a todos os participantes.

Após cada sessão, os participantes, em grupos de 2, deverão entregar um relatório:


a) dos outcomes do processamento de um banco de dados (existente em softwares ou do próprio
discente) utilizando a(s) técnica(s) multivariada(s) estudada(s) na sessão anterior;
b) deverão ainda fazer uma análise dos resultados obtidos, incorporando os conceitos teóricos
relacionados aos outcomes.

O projeto de planejamento de experimento deve conter pelo menos:


i) Introdução;
ii) Problema e objetivos da Pesquisa;
iii) Fundamentação teórica;
iv) Hipóteses de Pesquisa;
v) Método de coleta de dados (cenários, escalas, procedimentos para a coleta de dados,
manipulation check);
vi) Gráficos com resultados esperados.
Usar espaçamento simples, Times 12. Entrega até o dia 01/07/2024. Na redação do relatório
do projeto, seguir a norma APA.
5. Bibliografia:

Adachi, K. Matrix-Based Introduction to Multivariate Data Analysis (2016). Singapore: Springer.


Afifi, A.; May, S.; Donatello, R. A.; Clark, V.A. (2020). Practical Multivariate Analysis. 7th ed. Boca
Raton (FL): Taylor & Francis Group.
Agarwal, J.; DeSarbo, W. S.; Malhotra, N. K.; Rao, V. R. (2015). An Interdisciplinary Review of
Research in Conjoint Analysis: Recent Developments and Directions for Future Research. Customer
Needs and Solutions, v. 2, p.19-40.
Allenby, G. M.; Bradlow, E. T.; George, E. I.; Liechtyt, J.; McCulloch, R. E. (2014). Perspectives on
Bayesian Methods and Big Data. Customer Needs and Solutions, v. 1, June, p.169–175.
Alreck, P. L.; Settle, R. B. (1995). The Survey Research Handbook. 2nd ed. New York: Irwin Mc
Graw-Hill.
Andrade, D. F. D.; Tavares, H. R.; Valle, R. D. C. (2000). Teoria da resposta ao item: conceitos e
aplicações. São Paulo: Associação Brasileira de Estatística.
Babin, B.J.; Svensson, G. (2012). Structural equation modeling in social science research. European
Business Review, v. 24, n. 4, p. 320-330.
Backhaus, K.; Erichson, B.; Gensler, S.; Weiber, R.; Weiber, T. (2023). Multivariate Analysis: An
Application-Oriented Introduction. Wiesbaden: Springer Gabler.
Bagozzi, R. P. (2010). Structural equation models are modelling tools with many ambiguities:
Comments acknowledging the need for caution and humility in their use. Journal of Consumer
Psychology, v. 20, p. 208-214.
Bagozzi, R. P. (1984). A Prospectus for Theory Construction in Marketing. Journal of Marketing, v.
48, n. 1, p. 11-29.
Bagozzi, R. P.; Yi, Youjae. (1993). Multitrait-Multimethod Matrices in Consumer Research: Critique
and New Developments. Journal of Consumer Psychology, v. 2, n. 2, p. 143-170.
Bagozzi, R. P.; Yi, Youjae. (2012). Specification, Evaluation, and Interpretation of Structural Equation
Models. Journal of the Academy of Marketing Science, v. 40, p. 8-34.
Baig, M. R.; Govindan, G.; Shrimali, V. R. (2021). Data Science for Marketing Analytics. Birmingham;
Packt Publishing.
Baumeister, R. F.; Leary, M. R. (1997). Writing Narrative Literature Reviews. Review of General
Psychology, v. 1, n. 3, p. 311-320.
Bearden, W. O.; Money, R. B.; Nevins, J. L. (2006). A Measure of Long-Term Orientation:
Development and Validation. Journal of the Academy of Marketing Science, v. 34, n. 3, p. 456-67.
Belk, R. W. (ed.) (2006). Handbook of Qualitative Research: Methods in Marketing. Northampton,
Edward Elgar.
Bentler, P. M. (2010). SEM with simplicity and accuracy. Journal of Consumer Psychology, v. 20, p.
215-220.
Berger, P. D.; Maurer, R. E.; Celli, G. B. (2018). Experimental Design. 2nd ed. Cham (SW): Springer.
Bollen, K. A. (1989). Structural Equations With Latent Variables. A Wiley Interscience Publication.
Block, M. P.; Block, T. S. (2005). Business-to-Business Marketing Research. 2nd. ed. Mason: Thomson
Higher Education.
Brace, I. (2013). Questionnaire Design: How to Plan, Structure and Write Survey Material for
Effective Market Research. 3rd ed. Philadelphia: Kogan Page.
Brakus, J. J.; Schmitt, B. H.; Zarantonello, L. (2009). Brand Experience: What Is It? How Is It
Measured? Does It Affect Loyalty? Journal of Marketing, v. 73, May, p. 52-68.
Brannen, J. (2005). Mixing Methods: The Entry of Qualitative and Quantitative Approaches into the
Research Process. Int. J. Social Research Methodology, v. 8, n. 3, p. 173-84.
Brook, R. J.; Arnold, G. C. Applied Regression Analysis and Experimental Design (1985). Boca Raton
(FL): Taylor & Francis Group.
Bruner II, G. C.; Hensel, P. J.; Haws, K. (2010). Marketing Scales Handbook: Multi-Item Measures for
Marketing and Consumer Behavior Research. Chicago: American Marketing Association.
Cadogan, J.W.; Diamantopoulos, A.; Mortanges, P.P. (1999). A measure of export market orientation:
Scale development and cross-cultural validation. Journal of International Business Studies, v. 30, n. 4,
689-707.
Campbell, D. T.; Fiske, D. W. (1959). Convergent and discriminant validation by the multitrait-
multimethod matrix. Psychological Bulletin, v. 56, n. 2, p. 81-105.
Campbell, D. T.; Stanley, J. L. (1966). Experimental and quasi-experimental designs for research.
Chicago: Rand McNally.
Carlile, P. R.; Christensen, C. M. (2005). The Cycles of Theory Building in Management Research.
Working Paper, School of Management at Boston University; Harvard Business School.
Charness, G.; Gneezy, U.; Kuhn, M. A. (2012). Experimental methods: Between-subject and within-
subject design. Journal of Economic Behavior & Organization, v. 81, p. 1-8.
Cash, P.; Stankovic, T.; Storga, M. (2016). Experimental Design Research. Switzerland: Springer.
Chammas, C. B. (2022). Reconstrução metodológica da escala GRFM (General Regulatory Focus
Measure) ao formato de escolha forçada e análise por meio da Teoria de Resposta ao Item. Tese de
Doutorado. São Paulo: Centro Universitário FEI.
Chen, H.; Chiang, R. H. L.; Storey, V. C. (2012). Business Intelligence and Analytics: From Big
Data to Big Impact. MIS Quarterly, v. 36, n. 4, p. 1165-1188.
Cheng, S.; Fu, H.; Tu, L. C. (2011). Examining Customer Purchase Intentions for Counterfeit Products
Based on a Modified Theory of Planned Behavior. International Journal of Humanities and Social
Science, v. 1, n. 10, 278-284.
Churchill Jr., G. A.; Iacobucci, D. (2009). Marketing Research: methodological foundations. Fort
Worth: The Dryden Press. Capítulos 6, 7 e 8.
Churchill, G. A. (1979). A Paradigm for Developing Better Measures of Marketing Constructs. Journal
of Marketing Research, v. 16, p. 64-73.
Cleff, T. (2019). Applied Statistics and Multivariate Data Analysis for Business and Economics. Cham
(SW): Springer.
Denis, D. J. (2019). SPSS Data Analysis for Univariate, Bivariate and Multivariate Statistics. Hoboken
(NJ): John Wiley & Sons.
Deshpande, Rohit (1983). “Paradigms Lost”: On Theory and Method in Research in Marketing. Journal
of Marketing, v. 47, n. 4, p. 101-110.
DeVellis, Robert F. (2012). Scale Development: Theory and Applications. 2nd ed. Sage
Publications.
Diamantopoulos, A. (2006). The error term in formative measurement models: interpretation and
modeling implications. Journal of Modelling in Management, v. 1, n.1, 7-17.
Diamantopoulos, A.; Siguaw, J.A. (2006). Formative Versus Reflective Indicators in Organizational
Measure Development: A Comparison and Empirical Illustration. British Journal of Management, v.
17, 263–282.
Diamantopoulos, A.; Winklhofer, H.M. (2001). Index construction with formative indicators: An
alternative to scale development. Journal of Marketing Research, v. 38, n. 2, 269-277.
Dillman, Don A. (2007). Mail and Internet Surveys: The Tailored Design Method. 2nd. ed. Hoboken:
John Wiley & Sons, Inc.

Ding, M. (2014). Symbiotic Theorization. Customer Needs and Solutions, v.1, p. 200-213.
Dolnicar, S. (2013). Asking Good Survey Questions. Journal of Travel Research, v. 52, n. 5, p.
551-574.
Drost, E.A. (2011). Validity and Reliability in Social Science Research. Education Research and
Perspectives, v. 38, n. 1, 105-123.
Dugard, P.; Todman, J.; Staines, H. (2010). 2nd edition. Approaching Multivariate Analysis: A practical
introduction. London: Routledge Taylor & Francis Group.
Edwards, A. L. (1994). Techniques of Attitude Scale Construction. North Stratford: Irvington
Publishers, Inc.
Eggers, F.; Sattler, H. Preference Measurement with Conjoint Analysis: Overview of State-of-the- Art
Approaches and Recent Developments (2011). New Methods, v. 3, n. 1, p. 36-47.
Easterling, R. G. (2015). Fundamentals of Statistical Experimental Design and Analysis. Sussex (UK):
John Wiley & Sons.
Falk, A.; Fehr, E. (2003). Why labour market experiments? Labour Economics, v. 10, 399–406.
Ferreira, J. T.; Arashi, M.; Bekker, D. C. (eds) (2022). Innovations in Multivariate Statistical Modeling.
Switzerland: Springer.
Finney, D. J. (1960). An Introduction To The Theory Of Experimental Design. The University of Chicago
Press.
Federer, Walter T. (1955). Experimental Design. Theory And Application.-Oxford & IBH Publishing.
Fisher, R.A. (1937). The Design of Experiments. London, Oliver and Boyd.
Foster, G. C.; Min, H.; Zickar, M. J. (2017). Review of item response theory practices in organizational
research: lessons learned and paths forward. Organizational Research Methods, v.20, n.3, 465-486.
Gadermann, A. M.; Guhn, M.; Zumbo, B. D. (2012). Estimating Ordinal Reliability for Likert-Type
and Ordinal Item Response Data: A Conceptual, Empirical, and Practical Guide. Practical
Assessment, Research & Evaluation, v. 17, n. 3, p. 1-13.
Gaito, J. (1980). Measurement Scales and Statistics: Resurgence of an Old Misconception.
Psychological Bulletin, v. 87, n. 3, p. 564-67.
Hair, Jr. J. F.; Hult, G. T. M.; Ringle, C. M.; Sarstedt, M.; Danks, N. P.; Ray, S. (2021). Partial Least
Squares Structural Equation Modeling (PLS-SEM) Using R. Chan (SW): Springer.
Hair Jr., J. F.; Black, W. C.; Babin, B. J.; Anderson, R. E. (2019). Multivariate Data Analysis. 8 th ed.
Andover: Cengage Learning.
Hair Jr., J. F.; Hult, G. T. M.; Ringle, C. M.; Sarstedt, M. (2017). A Primer on Partial Least
Squares Structural Equation Modeling (PLS-SEM). 2nd ed. Thousand Oaks: Sage.
Hair, J.F.; Sarstedt, M.; Hopkins, L.; Kuppelwieser, V.G. (2014). Partial least squares structural
equation modeling (PLS-SEM): An emerging tool in business research. European Business Review, v.
26, n. 2, 106-121.
Hair Jr., J. F.; Black, W. C.; Babin, B. J.; Anderson, R. E. (2014). Multivariate Data Analysis. Pearson
Education Limited.
Hair Jr., J. F.; Sarstedt, M.; Pieper, T. M.; Ringle, C. M. (2012). The Use of Partial Least Squares
Structural Equation Modeling in Strategic Management Research: A Review of Past Practices and
Recommendations for Future Applications. Long Range Planning, v.45, p. 320-340.
Hájek, J.; Sidák, Z.; Sen, P. K. (1967). Theory of Rank Tests. 2nd ed. Academic Press.
Hand, D. J. (1996). Statistics and the Theory of Measurement. Journal of the Royal Statistical
Society, v. 159, n. 3, p. 445-492.
Hardle, W. K.; Simar, L. Applied Multivariate Statistical Analysis (2019). 5th ed. Cham (SW): Springer.
Hayes, A.F. (2013). Introduction to Mediation, Moderation, and Conditional Process Analysis: A
Regression-Based Approach. New York, Guilford Press.
Hayes, A.F. (2016). The PROCESS macro for SPSS and SAS. Versão 2.16. Disponível em:
http://www.processmacro.org [Acesso em 23/02/2017].
Hernandez, J.M.C; Kenny, B.; Brandão, .M. (2014). Pesquisa experimental em Marketing. Revista
Brasileira de Marketing, v. 13, n.2, 98-117.
Highhouse, S. (2009). Designing Experiments That Generalize. Organizational Research Methods, v.
12, n. 3, p. 554-66.
Herzog, M., Francis, G., Clarke, A. (2019). Understanding Statistics and Experimental Design - How to
Not Lie with Statistics. Springer
Himadri, R.; Chaudhuri, S.; Ghoshal, A. (2011). Conspicuous consumption orientation:
Conceptualisation, scale development and validation. Journal of Consumer Behaviour, v.10, 216–224.
Hiziroglu, A. (2013). Soft computing applications in customer segmentation: State-of-art review
and critique. Expert Systems with Applications, v.40, p. 6491-6507.
Ho, R. Univariate and Multivariate Data Analysis with IBM SPSS (2014). 2nd ed. Boca Raton (FL):
Taylor & Francis Group.
Homburg, C.; Pflesser, Cl. (2000). A Multiple-Layer Model of Market-Oriented Organizational
Culture: Measurement Issues and Performance Outcomes. Journal of Marketing Research, v. 37, n. 4,
p. 449-462.
Hommer, J. B. (1993). A system dynamics model of national cocaine prevalence. System Dynamics
Review, v. 9, n. 1, 49-78.
Hosany, S.; Praya G.; Deesilatham, S.; Causevic, S.; Odeh, K. (2014). Measuring Tourists’ Emotional
Experiences: Further Validation of the Destination Emotion Scale. Journal of Travel Research,
March, p. 1-14.
Hovland, C. I.; Sherif, M. (1952). Judgmental Phenomena and Scales of Attitude Measurement:
Item Displacement In Thurstone Scales. Journal Abnorm Psychol, v. 47, n. 4, p. 822-832.
Iacobucci, D. (2010). Structural equations modeling: Fit Indices, sample size, and advanced topics.
Journal of Consumer Psychology, v. 20, p. 90-98.
Jackson, D. L.; Gillaspy Jr., J. A.; Purc-Stephenson, R. (2009). Reporting Pratices in Confirmatory
Factor Analysis: An Overview and Some Recommendations. Psychological Methods, v. 14, n. 1, p. 6-
23.
Jobson, J. D. (1991). Applied Multivariate Data Analysis. Springer.
Jeffers, J.N.R. (1993). Statistical Checklist: Design of experiments. Institute of Terrestrial Ecology.
Cambridge.
Jobber, D.; Shipley, D. (2012). Marketing-orientated pricing: Understanding and applying factors
that discriminate between successful high and low price strategies. European Journal of Marketing, v.
46, n. 11/12, p. 1647-1670.
Johnson, R. A.; Wichern, D. W. (2007). Applied Multivariate Statistical Analysis. 6th ed. Upper Saddle
River (NJ): Pearson Prentice Hall.
Kudlats, J.; Money, A.; Hair Jr., J. F. (2014). Correspondence analysis: A promising technique to
interpret qualitative data in family business research. Journal of Family Business Strategy, v. 5, p. 30-40.
Lamb, C. W., Jr.; Hair J., Jr.; McDaniel C.; Faria A. (2012). Marketing: Test Bank. 5th ed. Nelson Education
Limited.
Lamb, C. W.; McDaniel Jr., C.; Shearer J.; Hair J.F.; Kapoor, H. (2015). MKT. 3rd ed. Nelson Education
Limited.
Larus, J.; Puente-Palacios, K. E. (2004). Validação cruzada de uma escala de clima organizacional. Estudos
de Psicologia, v. 9, n. 1, p. 113-119.
Lee, H. A.; Law, R. (2012). Diversity in Statistical Research Techniques: An Analysis of Refereed
Research Articles in the Journal of Travel & Tourism Marketing Between 1992 and 2010. Journal of
Travel & Tourism Marketing, v. 29, p. 1-17.
Lee, N.; Hooley, G. (2005). The evolution of “classical mythology” within marketing measure
development. European Journal of Marketing, v. 39, n. 3-4, 365-385.
Lehmann, D. R.; Netzer, O.; Toubia, O. (2015). The Future of Quantitative Marketing: Results of a
Survey. Customer Needs and Solutions, v. 2, p. 5-18.
LePine, J. A.; Wilcox-King, A. (2010). Developing novel theoretical insight from reviews of existing
theory and research. Academy of Management Review, v. 35, n. 4, p. 506-509.
Lim, W. M. (2015). Antecedents and consequences of e-shopping: An integrated model. Internet
Research, v. 25, n. 2, p. -, http://dx.doi.org/10.1108/IntR-11-2013-0247.
Livingston, E. H.; Elliot, A.; Hynan, L.; Cao, J. (2009). Effect Size Estimation: A Necessary
Component of Statistical Analysis. Arch. Surg., v. 144, n. 8, p. 706-712.
Lizeo, E. (2005). A dynamic model of group learning and effectiveness. Working Paper. Boston:
Massachusetts Institute of Technology: Sloan School of Management.
MacKenzie, S. B.; Podsakoff, P. M. (2012). Common Method Bias in Marketing: Causes,
Mechanisms, and Procedural Remedies. Journal of Retailing, v. 88, n. 4, p. 542-555.
MacKenzie, S. B.; Podsakoff, P. M.; Podsakoff, N. P. (2011). Construct Measurement and Validation
Procedures in MIS and Behavioral Research: Integrating New and Existing Techniques. MIS Quarterly,
v. 35, n. 2, p. 293-334.
MacKinnon, D. P. (2008). Introduction to Statistical Mediation Analysis. New York: Lawrence Eribaum
Associates.
Magidson, J.; Vermunt, J.K. (2005). A Nontechnical Introduction to Latent Class Models. Belmont,
Statistical Innovations Inc.
Malhotra, N. K. (2011). Pesquisa de Marketing: uma orientação aplicada. 6a. ed. Porto Alegre:
Bookman.
Mansurali, A.; Jeyanthi, P. M. (2023). Marketing analytics: a machine learning approach. Palm Bay
(FL): Apple Academic Press.
Marôco, João (2010). Análise de Equações Estruturais – Fundamentos teóricos, Software & Aplicações.
Marôco, João (2007). Análise Estatística – com utilização do SPSS, 3a. ed. Edições Sílabo.
Menon, A.; Bharadwaj, S. G.; Adidam, P. T.; Edison, S. W. (1999). Antecedents and Consequences of
Marketing Strategy Making: A Model and a Test. Journal of Marketing, v. 63, April, p. 18-40.
Menon, A.; Varadarajan, P. R. (1992). A Model of Marketing Knowledge Use within Firms.
Journal of Marketing, v. 56, n. 4, p. 53-71.
Merican, F.; Zailani, S.; Fernando, Y. (2009). Development of MBA Program-Service Quality
Measurement Scale. International Review of Business Research Papers, v. 5, n. 4, p. 280-291.
Merino, M. N. H. (2014). Suscetibilidade para a cultura de consumo global sob a ótica de marcas globais:
um estudo de características comuns entre culturas baseado na teoria clássica e na teoria de resposta ao
item. Tese de Doutorado. São Paulo: Faculdade de Economia, Administração e Contabilidade da USP.
Michel, Joel. (1986). Measurement Scales and Statistics: a Clash of Paradigms. Psychological
Bulettin, v. 100, n. 3, p. 398-407.
Miller, C. D. (1977). Handbook of Research Design and Social Measurement. 3th ed. New York:
David McKay Company, Inc.
Mushtaq, N.; Beebe, L. A. (2012). A Review of the Validity and Reliability of Smokeless Tobacco
Dependence Measures. Addictive Behaviors, v. 37, p. 361-366.
Narens, L.; Luce, R. D. (1986). Measurement: The Theory of Numerical Assignments. Psychological
Bulletin, v. 99, n. 2, p. 166-180.
Neuberg, S. L.; West, S. G.; Judice, T. N.; Thompson, M. M. (1997). On Dimensionality, Discriminant
Validity, and the Role of Psychometric Analyses in Personality Theory and Measurement: Reply to
Kruglanski et al.'s (1997) Defense of the Need for Closure Scale. Journal of Personality and Social
Psychology, v. 73, n. 5, p. 1017-1029.
Ngai, E. W. T.; Hu, Y.; Wong, Y. H.; Chen, Y.; Sun, X. (2011). The application of data mining
techniques in financial fraud detection: A classification framework and an academic review of
literature. Decision Support Systems, v. 50, p. 559-569.
Nitzl, C.; Roldan, J.L.; Cepeda,G. (2016). Mediation Analyses in Partial Least Squares Structural
Equation Modeling: Helping Researchers to Discuss More Sophisticated Models. Industrial Management
& Data Systems, v. 116, n. 9, 1849 – 1864.
Noble, C. H.; Mokwa, M. P. (1999). Implementing Marketing Strategies: Developing and Testing a
Managerial Theory. Journal of Marketing, v. 63, n. 4, p. 57-73.
Oberseder, M. O.; Schlegelmilch, B.B.; Murphy, P. E.; Gruber V. (2014). Consumers’ Perceptions of
Corporate Social Responsibility: Scale Development and Validation. Journal of Business Ethics, v.
124, p. 101-115.
Onwuegbuzie, A. J.; Leech, N. L. (2005). On Becoming a Pragmatic Researcher: The Importance of
Combining Quantitative and Qualitative Research Methodologies. Int. J. Social Research
Methodology, v. 8, n. 5, p. 375-387.
Oppenheim, A. N. (1966). Questionnaire Design and Attitude Measurement. New York: Basic
Books Inc.
Pasquali, L. (Org) (1999). Instrumentos Psicológicos: Manual Prático de Elaboração. Brasília:
LabPAM Laboratório de Pesquisa em Avaliação e Medida/IBAPP.
Pasquali, L. (2003). Psicometria: teoria dos testes na psicologia e na educação. Rio de Janeiro: Vozes.
Pearl, J.; Glymour, M.; Jewell, N. P. (2016). Causal Inference in Statistics. Sussex: John Wiley & Sons
Ltd.
Pentz, C.; Terblanche, N. S.; Boshoff, C. (2013). Measuring Consumer Ethnocentrism in a Developing
Context: An Assessment of the Reliability, Validity and Dimensionality of the CETSCALE. Journal
of Transnational Management, v. 18, p. 204-218.
Petrescu, M. (2013). Marketing research using single-item indicators in structural equation models.
Journal of Marketing Analytics, v. 1, n. 2, p. 99-117.
Podsakoff, P. M.; MacKenzie, S. B.; Lee, J. Y.; Poksakoff, N. P. (2003). Common Method Biases in
Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of
Applied Psychology, v. 88, n. 5, p. 879-903.
Podsakoff, N.P.; Podsakoff, P.M.; MacKenzie, S.B.; Klinger, R. (2013). Are we really measuring what
we say we’re measuring? Using video techniques to supplement traditional construct validation
procedures. Journal of Applied Psychology, v. 98, 99-113.
Podsakoff, P.M.; MacKenzie, S.B.; Podsakoff, N.P. (2012). Sources of method bias in social science
research and recommendations on how to control it. Annual Review of Psychology, v. 65, 539- 569.
Rada, V. D. (2005). Influence of Questionnaire Design on Response to Mail Surveys. Int. J. Social
Research Methodology, v. 8, n. 1, p. 61-78.
Rand, W.; Rust, R.T. (2011). Agent-based modeling in marketing: Guidelines for rigor. International
Journal of Research in Marketing, v. 28, n. 3 , 181-193.
Rao, V. R. (2014). Applied_Conjoint_Analysis. Springer.
Repenning, N.P.; Sterman, J.D. (2001). Nobody Ever Gets Credit for Fixing Problems that Never
Happened: Creating and Sustaining Process Improvemet. California Management Review, v.43, n.4, 64-
88.
Rigdon, E.E. (2012). Rethinking Partial Least Squares Path Modeling: In Praise of Simple Methods. Long
Range Planning, v. 45, 341-358.
Rindfleisch, A.; Malter, A. J.; Ganesan, S.; Moorman, C. (2008). Cross-Sectional Versus
Longitudinal Survey Research: Concepts, Findings, and Guidelines. Journal of Marketing Research,
v. 45, June, p. 261-79.
Ringle, C.M.; Sarstedt, M.; Straub, D.W. (2014). A Critical Look at the Use of PLS-SEM in MIS
Quarterly. MIS Quarterly, v. 36, n. 1, iii-xiv.
Rogelberg, S. G.; Stanton, J. M. (2007). Understanding and Dealing with Organizational Survey
Nonresponse. Organizational Research Methods, v. 10, n. 2, p. 195-209.
Kirk, Roger E. (2012). Experimental Design: Procedures for the Behavioral Sciences. Sage Publication,
Inc.
Rose, D. S.; Sidle, S. D.; Griffith, K. H. (2007). A Penny for Your Thoughts: Monetary Incentives
Improve Response Rates for Company-Sponsored Employee Surveys. Organizational Research
Methods, v. 10, n.2, p. 225-40.
Salzberger, T.; Koller, M. (2013). Towards a new paradigm of measurement in marketing. Journal of
Business Research, v. 66, n. 9, p. 1307-1317.
Sarle, W. S. (1997). Measurement Theory: Frequently Asked Questions. Disseminations of the
International Statistical Applications Institute, p. 61-66.
Schmidt, F. L.; Hunter, J. E. (1999). Theory Testing and Measurement Error. Elsevier Science Inc., v.
27, n. 3, p. 183-198.
Schulenberg, J. L. (2007). Analysing Police Decision-Making: Assessing the Application of a
Mixed-Method/Mixed-Model Research Design. Int. J. Social Research Methodology, v. 10, n. 2, p.
99-119.
Shermis, M. D.; Long, S. K. (2009). Multitrait-Multimethod Analysis of FCAT Reading and Writing
– Or Is It Writing and Reading? Journal of Psychoeducational Assessment, v. 27, n. 4, p. 296-311.
Sprott, D.; Czellar, S.; Spangenberg, E. (2009). The Importance of a General Measure of Brand
Engagement on Market Behavior: Development and Validation of a Scale. Journal of Marketing
Research, v. 46, n. 1, p. 92-104.
Sterman, J.D. (2013). Stumbling towards Sustainability: Why organizational learning and radical
innovation are necessary to build a more sustainable world – but not sufficient. In: Henderson, R.;
Tushman, M.; Gulati, R. (eds.), Organizational & Strategic Change and the Challenge of Sustainability.
Oxford, Oxford University Press.
Sterman, J.D. (2012). Sustaining Sustainability: Creating a Systems Science in a Fragmented Academy
and Polarized World. In: Weinstein, M.P.; Turner, R.E. (eds.). Sustainability Science: The Emerging
Paradigm 21and the Urban Environment. Boston, Springer Science+Business Media.
Stevens, S. S. (1946). On the Theory of Scales of Measurement. Science, v. 103, n. 2684, p. 677-
680.
Sudman, S.; Bradburn, M. N. (1989). Asking Questions: a practical guide to questionnaire design.
San Francisco: Jossey-Bass Publishers.
Tabachnick, B. G.; Fidell, L. S. (2007). Experimental Design Using ANOVA. Belmont: Thomson
Higher Education.
Tabachnick, B. G.; Fidell, L. S. (2014). Using Multivariate Statistics. 6th ed. Essex: Pearson
Education.
Tezza, R.; Bornia, A. C. (2009). Teoria da Resposta ao Item: vantagens e oportunidades para a
engenharia da produção. XXIX Encontro Nacional de Engenharia de Produção. Salvador (BA).
Thompson, L. F.; Surface, E. A. (2007). Employee Surveys Administered Online: Attitudes Toward the
Medium, Nonresponse, and Data Representativeness. Organizational Research Methods, v. 10, n.2, p.
241-61.
Thurstone, L. L. (1929). Theory of Attitude Measurement. Psychological Review, p. 222-241.
Townsend, J. T.; Ashby, F. G. (1984). Measurement Scales and Statistics: The Misconception
Misconceived. Psychological Bulletin, v. 96, n. 2, p. 394-401.
Tull, S. D.; Hawkins, L. D. (1990). Marketing Research: Meaning, Measurement and Method. New
York: Macmillan Publishing Co. Inc. Capítulos 7, 8 e 10.
Van Breukelen, G. J. P. (2007). Use of covariates in randomized controlled trials. Journal of the
International Neuropsychological Society, v. 13, p. 903-904.
Zhao, X.; Lynch Jr., J. G.; Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and Truths about
Mediation Analysis. Journal of Consumer Research, v. 37, n. 2, 197-206.
Wang, Q.; Yang, X.; Song, P.; Sia, C.L. (2014). Consumer segmentation analysis of multichannel and
multistage consumption: A latent class MNL approach. Journal of Electronic Commerce Research, v. 15,
n. 4, 339-358.
Winston, W. (2014). Marketing Analytics: Data-Driven Techniques with Microsoft® Excel.
Indianapolis: John Wiley & Sons, Inc.

Você também pode gostar