SALIM ALI

Address:Chema, Kapchorwa District

Nationality: Ugandan
Phone No: 0761692710
Email: alisalimda@gmail.com

Professional Summary
A Productive employee with proven track record of successful credit and portfolio/Collections(Performance)
management, reviewing credit proposals and maintaining portfolio quality in line with the company policies
and procedures, producing quality outcomes through leadership and team motivation, Highly skilled
individual with outstanding abilities to meet targets consistently with experience in achieving tangible results
and cross-team collaboration, proactive and excited to partner with like-minded individuals to achieve goals
with vast experience in effective and efficient operations while displaying outstanding knowledge and
practical human resource expertise to provide exceptional all-round service and customer-focused
prospective customer base and successfully contribute to company profile by improving team efficiency and
productivity, skilled at effective negotiations and upselling techniques in utilising excellent organisational skill
to enhance human resource efficiency and team leadership to achieve outstanding detail oriented analytical
skills an adept at making critical decisions, managing deadlines with expertise in psychology, analysis and
quantitative problem-solving skills, dedicated to growth and improvements.

Education

March-May 2022, Certificate Hi-innovator Business foundational course

2022-2023.Business Studies, Higher Education certificate , Mable campus

2021. Administrative Law

Yield institute of leadership development and entrepreneurship

Nov 2022, Project M&E,Yield Institute of Leadership Development and Entrepreneurship

2008- 2011. Bachelor's Degree, Human Resource Management Makerere University Business School,
Kampala

2006-2007.A-level - Uganda Advanced Certificate of Education Soroti Central Secondary School

2002- 2005. O-level, Uganda Certificate of Education

Soroti Central Secondary School, Soroti

1999.Primary Leaving Examination, Chema Primary School, Kapchorwa

Other Trainings

● Straight Talk Foundation, Certificate (counselling) 2003

● Uwezo/Twaweza, certificate of.participation 2013 and 2015
● Uganda Red Cross Society, jinja Branch, basic first aid 2013
● Uganda Red Cross Society Kapchorwa Branch, Certificate of Participation 2013
Functional and operational Courses Attended on-line

● 2020-03-13, Diploma in business and legal studies

● 200-04-25, Supervision Skills Managing Groups and Employee Interaction
● 2020-04-24, Communication skills
● 2019-10-02 Coronavirus Certificate
● 2020-03-27, Fundamentals of operations management.
● 2020-04-24, Diploma in operations management
● 2020-04-25, Customer service skills
● Applied online Digital skills

Professional Work Experience and Achievements

01/2024- Date. Affiliate Manager, Billionaire Surge Uganda

● Actively engage with sales affiliates o site designated meetings, contributing lead generations efforts,
cold calling calls and in person interactions
● Collaborate with sales affiliates to ensure accurate and timely logging of sales
● Actively monitor affiliates' performance, identify top-performing affiliates, and
● implement strategies to replicate success across the team.
● Ensure that prospect sheets are collected from all affiliates on a weekly basis and
● reported. This applies to level 4 affiliates and other levels above.
● Constantly follow up with affiliates to get their feedback, suggestions, and concerns

09/2019-12/ 2022. Collections Team Leader, Tugende Limited

● Planned and executed new strategies to increase sales.

● Enhanced working relationships by participating in team-building activities.
● Handled customer concerns and escalated major issues to the supervisor.
● Developed ongoing programmes using good team communication and collaboration.
● Actively listened to customers to fully understand requests and address concerns.
● Identified issues, analysed information and provided solutions to problems.
● Built and maintained courteous and effective working relationships.
● Explored and created new ways to resolve problems with processes, technology or team members to
improve overall efficiency.
● Managed complaints with calm, clear communication and problem-solving

02/2018-12/2018. Project Volunteer/ Officer Actionaid International

● Enhancing community approaches the end Female Genital Mutilation (FGM)

● Implemented more efficient processes and reduced wasted resources.
● Maintained clean, safe working environments to eliminate accident risks.
● Created plans and communicated deadlines to complete projects on time.
● Prepared orders to deliver excellent presentation and quality standards.
● Enhanced working relationships by participating in team-building activities.
● Managed complaints with calm, clear communication and problem-solving.
 ● Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
● Achieved service time and quality targets.

05/2017-04/2018, Program Officer/Coordinator, SABINY ELDERS ASSOCIATION,

Kapchorwa

● Successfully obtained grants by networking and outreaching to interested parties.

● Collaborated with project leaders and stakeholders to accomplish objectives.
● Managed programme using excellent project management skills.
● Translated operational directives into programme road maps.
● Independently identified programme difficulties, including funding and process faults using excellent
problem-solving abilities.
● Designed and implemented programme best practices to improve overall performance.
● Built and maintained excellent relationships with external organisations, including non-profits and
community organisations to expand resources and raise funding.
● Represented organisations by attending conferences, workshops and networking events to build
relationships and seek funding.
● Created budgets, expenses and financial plans, developing based on grants obtained and available
funds.
● Developed creative and compelling proposals to obtain project grants and external funding from
interested businesses.
● Monitored project awareness and promotion costs, ensuring tasks and expenditures stayed within
budgets.
● Identified funding opportunities and submitted applications to trusts and grant-funding organisations.
● Evaluated fundraising progress against KPIs and drafted reports to detail findings.

09/2014-12/2017 , District/Village Coordinator, Twaweza/Uwezo,Uganda

● Managed smooth operations and communicated timely updates to coordinate administrative

activities.
● Successfully managed and coordinated team of 50+ employees.
● Managed deadlines and progress across teams to facilitate project delivery within stipulated
timelines.
● Recommended and implemented operational procedures to comply with all policies, regulations and
laws.
● Assessed feedback from customers to gauge satisfaction and project success.
● Scheduled and distributed work to other staff members to enhance productivity and avoid scheduling
conflicts.
● Oversaw risk management, identifying and evaluating risks to prevent negative impact on desired
outcomes.
● Provided team members with resources needed to complete project work to maximise efficiency

02/2015-06/2016, Agency Sales Leader SANLAM.LIFE INSURANCE

● Met sales targets through proactive promotion and excellent customer service.
● Set up temporary sales structures at markets to attract new customers.
09/2014-11/2014, Field supervisor, Uganda population and Housing Census

● Implemented proactive adjustments to work by evaluating current performance and progress with a
critical eye.
● Monitored timelines, set up order of operations and managed field schedules.
● Developed successful resolutions for issues that arose during field operations.
● Participated in career interviews and pre-employment screening.
● Resolved customer issues and built strong, productive relationships with project stakeholders.
● Completed project milestones on time by keeping team members on task and operating with
efficiency.
● Supported general operation and administrative needs of survey teams and policy and research
division.
● Kept project managers and supervisors informed on the status of assigned projects and tasks.
● Oversaw completion of all projects in adherence to plan schedules, company policy and production
standards.

08/2012-01/2014, Supervisor/ Manager, Bayport financial services

● Aligned day-to-day activities with targets set by upper management.

● Developed professional relations with company employees of organisation to enhance trust and
reliability.
● Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
● Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new
joiners and under performing employees in best operational practices.
● Monitored compliance with workplace policies and safety objectives.
● Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
● Conducted evaluations to measure performance and progress of employees.
● Provided one-on-one coaching to improve productivity and skills of employees.

09/2013-12/2013, Enumerator, URAMS

● Supported data accuracy by double-checking information with participants in line with company
standards and procedures.
● Responded to field-visit requests and facilitated follow-up visits to non-responding households.
● Cultivated positive relationships with participants by offering friendly and professional assistance.
● Completed address checks for allotted enumeration district and updated records to reflect any
changes.
● Conducted surveys and interviews in residential and commercial settings, consistently meeting
company targets.
● Exhibited excellent communication and customer service orientation, working effectively in an
international environment.
● Met with research study participants to collect vital data and administer questionnaires.
● Worked autonomously to prepare survey reports, tabulate results and carry out document interviews
with a varied customer base.

Experience and Skill Highlights

 ● Maintain portfolio quality in line with the companies performance targets, procedures and credit
reviews proposals
● Good communication and interpersonal skills,
● Leadership analytical skills and integrity
● Organised and knowledgeable in credit policies and procedures.
● Good negotiation skills, team player,ability to lead, inspire and motivate teams towards achieving
individual goals.
● Team player, mentor, Coach, with relevant counselling skills,.
● Self starter and go getter with good work relations.
● Willing to travel and work anywhere in both in advance and in a local setting
● Flexible employee with ability to ride a motorbike and also work in turns
● Able to ride a motorcycle in any environment and also in adverse conditions
● Good computer skills (MS Word, Excel and Powerpoint.)
● Good Training and Facilitation and advocacy
● Hard working and ready always
● Result Oriented,
● Records management skills, Knowledge of computer packages

Languages Spoken

● English
● Kupsabiny
● Swahili
● Luganda

Hobbies

● Praying
● Reading
● Working in and adverse environment
● studying
● Riding

Referees:
Majinjach festo,
Project M&E Manager, Sebei Diocese
Tel: 0780836022
Email: majinfesto@gmail.com

Cheptoek Tina
Probation officer, Kapchorwa District
Tel: 0782031476

Sylvia Kusemererwa
Head Human Resources,
Tugende Limited
Tel:0780630296
Email; sylvia@gotugende.co