A ASUG Brasil, a SUGEN e as Iniciativas

Globais

A ASUG Brasil,
a SUGEN e
as Iniciativas Globais
 O palestrante
 Paulo Sergio Evangelista de Almeida Moraes é Administrador de Empresas
com MBA Internacional Executivo em Gerenciamento de Projetos pela
Fundação Getúlio Vargas e Universidade da Califórnia, além de ter se
formado inicialmente em Técnico em Eletrônica pelo Liceu de Artes e Ofícios
de São Paulo.

 De 2001 a 2011 Coordenou o Grupo de Pesquisa em Tecnologia da ASUG

Brasil, recebendo o Prêmio de melhor Coordenador em 2009 e desde 2015 é
Diretor de Relações Internacionais da entidade. Líder do Charter Valor da
Manutenção na SUGEN . Eleito para o board do SUGEN mandato 2018-2020.
 Trabalha como Diretor de T.I. para a América Latina na Lufthansa SkyChefs e
como Professor em cursos de MBA há 7 anos.
 Experiência de 30 anos em Tecnologia da Informação, com forte atuação
nos últimos 15 anos na área de Gerenciamento de Projetos, desenvolvendo
trabalhos em empresas de grande porte e multinacionais, dentre as quais:
FORD, Parmalat, BASF, TAM, Grupo Mannesmann, VDO, Grupo Siemens, AES
Eletropaulo, Goodyear, CHESF, BNB, Indra e Grupo Lufthansa.

 Mantém desde 2005 a Certificação Internacional PMP – Project

Management Professional – do PMI – Project Management Institute. Foi
eleito duas vezes Diretor do PMI São Paulo - para o biênio 2009-2010 e re-
eleito para 2011-2012 e uma vez eleito Vice-Presidente em 2015.
 Possui experiência internacional na Colômbia, Panamá, Perú, Venezuela,
Argentina, México, Chile, Irlanda, Inglaterra, Alemanha, Áustria e EUA.
 O que é a SUGEN

Take your SAP User Group membership a

step further by joining leaders from
multiple user groups worldwide in the SAP
User Group Executive Network (SUGEN).
With a mission to provide a powerful,
international voice, SUGEN unites regional
user groups in an open, honest dialogue
between members and SAP.

The purpose of SUGEN is to create and sustain collaborative bodies that foster
the sharing of information, expertise, and experience users and SAP cannot find
anywhere else by:
 O que é a SUGEN

The purpose of SUGEN is to create and sustain collaborative bodies that foster
the sharing of information, expertise, and experience users and SAP cannot find
anywhere else by:

 Identifying strategic priorities and acting on programs to advance and apply

technology for the greatest gain of the SAP customer community

 Fostering international market views, including customers’ short- and long-

term demand drivers, major challenges, and business imperatives

 Guiding and inspiring SAP in delivering worldwide, aligned support for the
mutual benefit of SAP User Groups and SAP
 Orientação das Entregas da SUGEN

As the collective voice of SAP User Groups, SUGEN provides SAP with a
consolidated view on influence priorities. These can vary from case to case
on SAP products, services, or anything else from the SAP ecosystem. If
applicable, charters are founded to build a task force of SAP User Group
members and SAP employees working on a particular topic for a certain
period of time.

In addition, SUGEN provides a method for communication among SAP User

Groups and SAP. New and urgent topics from both sides can be addressed
in an open dialog, assuring a proper documentation of priorities.

Furthermore, SAP User Groups that are members of SUGEN share best
practices with each other and SAP. These best practices can focus on the
organization of the groups and different programs that are executed.
 SUGEN – mais de 21 Grupos de Usuários

Europe
Asociación de Usuarios de SAP España (AUSAPE)
Finnish-speaking User Group (FINUG)
Americas Le club des Utilisateurs SAP Francophones (USF)
ASUG USA SAPience (Belgium)
ASUG Argentina SAP Brukerforening Norge (SBN)
ASUG Brazil SAP Svenska Användarförening (SAPSA)
ASUG Columbia SAP User & Prospect Group in Italian (AUSED-GUPS)
ASUG Mexico UK & Ireland SAP User Group
Vereniging Nederlandstalige SAP Gebruikers (VNSG)
Asia Pacific
China SAP Users Association (CSUA) Middle East & Africa
Indian Users of SAP (INDUS) African SAP User Group (AFSUG)
Japanese SAP User Group (JSUG) SAP Users Group – Middle East & North
New Zealand SAP User Group (NZSUG) Africa (SUG-MENA)
SAP Australian User Group (SAUG)
 Organização – CLT

CORE LEADERSHIP TEAM

Grahame Reynolds
SUGEN CLT Member, SAUG

Paulo Moraes
SUGEN CLT Member, ASUG Brasil

Rob Van der Marck Philip Adams

SUGEN CLT Member, UKSUG
SUGEN CLT Member VNSG
 Iniciativas – Valor da Manutenção - Escopo

The purpose of setting up this Charter was to

• Make an inventory of all the different support elements/services including product support,
evolution and innovation and also the quality of the services delivered
• Which are part of the different type of support/maintenance contracts
• Which are not part of any type of contract but are delivered as consultancy services

• Define for each support element/service the value for the customer
• Make clear distinction which support elements/services are part of the contract and which
are not
• Make all information about support elements/services
• transparent,
• searchable through various entry points
• and understandable at different levels (strategic, tactical, operational) for customers

• Roll-out/communicate results via Usergroups

• Influence and increase the value of support or maintenance
 Iniciativas – Valor da Manutenção - Status

Program Approach
Conference Calls with participants of Charter
Status ETD
Deliverables:
1. Practical framework or model, that makes an overview of all possible Done
support/maintenance services with respect to all different type of 100%

support/maintenance contracts including the value for the customer

(Paulo Moraes, Simon Redondie, Wassilios Lolas)

2. Contribute on tools that identify/quantify the value of support

elements Done
(Paulo Moraes, Pedro Jose Restrepo Brigard, Jan-Willem de Meere, Wassilios Lolas) 100%

3. Roll-out to user community Done

(Rob van der Marck, Nilgün Atasoy) 100%

4. SUGEN makes a proposal to close the gap between what SAP

Dec 2018
offers and what SUGEN expects
(No volunteers, Paulo Moraes will lead starting November 2017) 10%
 Iniciativas – Localização - Escopo

The purpose of setting up this Charter is to

• Assess all topics to be addressed
• Starting from the set of questions already existing…
• And completing them

• Clarify which legal changes are covered by localization and which not, according to SAP
point of view / approach
• Producing education material as per clarification, as stated previously
• Understand how influence can be operated by User Groups and their adherents, in order to
extend successfully scope about localization
• Roll-out/communicate results via Usergroups
 Iniciativas – Localização - Status

1. List of questions, so to have a complete overview of

the problem and the topics to be assessed

2. Set of SAP documents in order to clarify SAP position

about localization

3. About influence, deliverable is yet to be defined

(position paper ? Special customer connection / CEI
focus topics ? etc)

4. Roll-out to User Groups

Iniciativas – Licensing- Escopo
Iniciativas – Licensing- Status
Iniciativas – Licensing- Status
Iniciativas – Licensing- Status
Iniciativas – Licensing - Status
Iniciativas – Licensing - Status
 Iniciativas – PMO - Status

PMO
Project Portfolio Management Project Management

Activate/
Deactivate

Project
Portfolio

Authorize Execute and Control

Hands out to operation

Expedite Initiate and Plan

Documentation
Tests done
Approvals
Operation Manual
Analyze Procedures
& Lessons learned
Recommend etc.

Monitor
Oportunidade de trabalho voluntário para
Associados da ASUG Brasil
Obrigado!

Paulo Moraes
ASUG Brasil – Diretor de Relações Internacionais
SUGEN – membro do CLT

diretoria.relacoesinternacionais@asug.com.br