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Análise Do Caso Camilo
Análise Do Caso Camilo
Camp, R.C. (1989). Benchmarking: The Search for Industry Best Practices That Lead to Superior
Performance. ASQC Quality Press.
Watson, G.H. (1993). Strategic Benchmarking: How to Rate Your Company's Performance Against the
World's Best. Wiley.
Camp, R.C. (1995). Business Process Benchmarking: Finding and Implementing Best Practices. ASQC
Quality Press.
Kleinschmidt, E.J., & Cooper, R.G. (1997). Benchmarking: The Search for Industry Best Practices That
Lead to Superior Performance. Journal of Product Innovation Management, 14(5), 394-404.
Fernandes, P.O., & Ferreira, J.J. (2011). Benchmarking in Higher Education Institutions: An Empirical
Study. Total Quality Management & Business Excellence, 22(6), 641-654.
Saunila, M., & Ukko, J. (2015). Benchmarking Practices in Higher Education Institutions: A Systematic
Review. Tertiary Education and Management, 21(2), 163-178.
Vázquez-Brust, D.A., Sarkis, J., & Cordeiro, J.J. (2012). Benchmarking and Performance Measurement in
Higher Education Institutions: A Review of the Literature. International Journal of Productivity and
Performance Management, 61(5), 483-502.