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Trabalho Pesquisa qualitativa

Trabalho Pesquisa qualitativa

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SUMÁRIO

SUMÁRIO............................................................................................................................... 1
INTRODUÇÃO........................................................................................................................ 2
PESQUISA QUALITATIVA..................................................................................................... 3
PRINCIPAIS CARACTERISTICAS......................................................................................3
TRIANGULAÇÃO ENTRE DADOS QUANTITATIVOS E QUALITATIVOS...........................4
ABORDAGEM QUALITATIVA...............................................................................................5
METODOLOGIA..................................................................................................................... 6
ENTREVISTA......................................................................................................................... 7
MEDIDAS EXIGIDAS PARA A PREPARAÇÃO DA ENTREVISTA.....................................8
LIMITAÇÕES DA TECNICA DA ENTREVISTA...................................................................8
QUESTIONÁRIO.................................................................................................................... 8
TIPOS DE QUESTÕES..................................................................................................... 10
PRÉ TESTE....................................................................................................................... 11
!ORMULÁRIO...................................................................................................................... 12
"ON"LUSÃO....................................................................................................................... 14
BIBLIOGRA!IA.................................................................................................................... 15
2
INTRODUÇÃO
O intee!!e e " #$i%!i&"&e &% '%(e( )e*% !"+e *e,"(-n% " in,e!ti." "
e"*i&"&e !%+ %! ("i! &i,e!i/i#"&%! "!)e#t%! e &i(en!0e!.
P% %$t% *"&%1 #"&" "+%&".e( &e +$!#" "&(ite n2,ei! &i/eente! &e
")%/$n&"(ent% e en/%3$e e!)e#2/i#%! #%n/%(e % %+4et% &e e!t$&%1 %+4eti,%!
,i!"&%! e " 3$"*i/i#"56% &% )e!3$i!"&%1 #"&" ti)% &e )e!3$i!" )%!!$i "*e( &%
n7#*e% #%($( &e )%#e&i(ent%!1 !$"! )e#$*i"i&"&e! )8)i"!.
Ne!te t"+"*'% &"(%! $( en/%3$e ("i% 9 )e!3$i!" 3$"*it"ti,". De ("nei"
&i,e!"1 " )e!3$i!" 3$"*it"ti," n6% )%#$" en$(e" e :%$ (e&i %! e,ent%!
e!t$&"&%!1 ne( e()e." in!t$(ent%! e!t"t2!ti#%! n" "n;*i!e &%! &"&%!. P"te &"!
3$e!t0e! %$ /%#%! &e intee!!e! "()*%!1 3$e ,6% !e &e/inin&% 9 (e&i&" 3$e %
e!t$&% !e &e!en,%*,e. En,%*,e " %+ten56% &e &"&%! &e!#iti,%! !%+e )e!!%"!1
*$."e! e )%#e!!%! inte"ti,%! )e*% #%nt"t% &iet% &% )e!3$i!"&% #%( " !it$"56%
e!t$&"&"1 )%#$"n&% #%()een&e %! /en<(en%! !e.$n&% " )e!)e#ti," &%!
!$4eit%!1 %$ !e4"1 &%! )"ti#i)"nte! &" !it$"56% e( e!t$&%.
O %+4eti,% &% )e!ente t"+"*'% = ")e!ent" "*.$n! "!)e#t%! #%n#eit$"i! &"
(et%&%*%.i" &" )e!3$i!" 3$"*it"ti,".
3
PESQUISA QUALITATIVA
S6% ($it"! "! inte)et"50e! 3$e !e te( &"&% " e>)e!!6% )e!3$i!" 3$"*it"ti,".
Ente %! ("i! &i,e!%! !i.ni/i#"&%!1 #%n#eit$"(%! "+%&".e( 3$"*it"ti," %$
)e!3$i!" 3$"*it"ti," #%(% !en&% $( )%#e!!% &e e/*e>6% e "n"*i!e &" e"*i&"&e
"t",=! &" $ti*i?"56% &e (=t%&%! e t=#ni#"! )"" #%()een!6% &et"*'"&" &% %+4et%
&e e!t$&% e( !e$ #%nte>t% 'i!t8i#% %$ !e.$n&% !$" e!t$t$"56%.
E!!e )%#e!!% i()*i#" e( e!t$&%! !e.$n&% " *ite"t$" )etinente "% te("1
%+!e,"50e!1 ")*i#"56% &e 3$e!ti%n;i%!1 ente,i!t"! e "n"*i!e &e &"&%!1 3$e &e,e
!e ")e!ent"&" &e /%(" &e!#iti,".
P"" e"*i?" e!!e e!t$&%1 = i()%t"nte 3$e 4; !e ten'" #*"e?" 3$"nt% "% %+4et%
&e )e!3$i!"1 %$ !e4"1 3$"nt% "% te(" " !e e!t$&"&%. Ve4"(%! "+"i>% $( 3$"&%
#%n#eit$"* @/i.$" 1A1 n% 3$"* !e )%&e ,ei/i#" 3$e = i()%t"nte #%n'e#e % #%nte>t%
'i!t8i#% "t",=! &" "n;*i!e &e &%#$(ent%!1 !e.$in&%-!e &e %+!e,"50e!
!i!te(;ti#"!1 e"*i?"56% &e ente,i!t"! e ")*i#"56% &e 3$e!ti%n;i%!.
E( )e!3$i!"! 3$"*it"ti,"!1 t%&%! %! /"t%! e /en<(en%! !6% !i.ni/i#"ti,%! e
e*e,"nte!1 e !6% t"+"*'"&%! "t",=! &"! )in#i)"i! t=#ni#"!B %+!e,"50e!1
ente,i!t"!1 /%($*;i%1 "n;*i!e &e #%nte7&%1 e!t$&% &e #"!% e e!t$&%! etn%.;/i#%!.
PRIN"IPAIS "ARA"TERISTI"AS
A )e!3$i!" 3$"*it"ti," ")e!ent" 3$"t% )in#i)"i! #""#te2!ti#"!B
4
1. A(+iente n"t$"* #%(% /%nte &iet" &e &"&%!1 e % )e!3$i!"&% #%(%
in!t$(ent% /$n&"(ent"*C
D. C";te &e!#iti,%C
3. Si.ni/i#"&% 3$e "! )e!!%"! &6% "! #%i!"! e 9 !$" ,i&"1 3$e &e,e !e $("
)e%#$)"56% &% in,e!ti."&%C
E. En/%3$e In&$ti,%.
P% i!!%1 )"" !e /"?e $(" )e!3$i!" &ent% &e $(" "+%&".e( 3$"*it"ti,"1 =
)e#i!% &e*i(it" e!)"5% e te()%1 )"" " e"*i?"56% &% e!t$&% !e.$n&% $( #%te
te()%"*Fe!)"#i"* @)e2%&%1 &"t" e *$."A. A "n;*i!e &e!#iti," = e#%(en&;,e*
&e!&e " &e/ini56% &% %+4et% &e e!t$&%1 )"!!"n&% )e*" &e*i(it"56% &% *$."1 te()%1
e,i!6% &e *ite"t$" e #%*et" &e &"&%!.
TRIANGULAÇÃO ENTRE DADOS QUANTITATIVOS E QUALITATIVOS
C%(+in" t=#ni#"! 3$"ntit"ti,"! e 3$"*it"ti,"! t%n" $(" )e!3$i!" ("i! /%te e
e&$? %! )%+*e("! &e "&%56% e>#*$!i," &e $( &e!!e! .$)%!1 )% %$t% *"&%1 "
%(i!!6% n% e()e.% &e (=t%&%! 3$"*it"ti,%!1 n$( e!t$&% e( 3$e !e /"? )%!!2,e* e
7ti* e()e.;-*%!1 e()%+e#e " ,i!6% &% )e!3$i!"&% 3$"nt% "% #%nte>t% e( 3$e
%#%e % /en<(en%. P% i!!% D$//G @1H8I1 ).131A in&i#" #%(% +ene/i#i% &% e()e.%
#%n4$nt% &%! (=t%&%! 3$"*it"ti,%! e 3$"ntit"ti,%! %! !e.$inte!B
"A P%!!i+i*i&"&e &e #%n.e." #%nt%*e &%! ,ie!e! @)e*%! (=t%&%! 3$"ntit"ti,%!A
#%( #%()een!6% &" )e!)e#ti," &%! ".ente! en,%*,i&%! n% /en<(en%
@)e*%! (=t%&%! 3$"*it"ti,%!AC
+A P%!!i+i*i&"&e &e #%n.e." i&enti/i#"56% &e ,"i;,ei! e!)e#i/i#" @)e*%!
(=t%&%! 3$"ntit"ti,%!A #%( $(" ,i!6% .*%+"* &% /en<(en% @)e*%! (=t%&%!
3$"*it"ti,%!AC
#A P%!!i+i*i&"&e &e #%()*et" $( #%n4$nt% &e /"t%! e #"$!"! "!!%#i"&%! "%
e()e.% &e (et%&%*%.i" 3$"ntit"ti," #%( $(" ,i!6% &" n"t$e?" &inJ(i#" &"
e"*i&"&eC
&A P%!!i+i*i&"&e &e eni3$e#e #%n!t"t"50e! %+ti&"! !%+ #%n&i50e! #%nt%*"&"!
#%( &"&%! %+ti&%! &ent% &% #%nte>t% n"t$"* &e !$" %#%Kn#i"C
eA P%!!i+i*i&"&e &e e"/i(" ,"*i&"&e e #%n/i"+i*i&"&e &"! &e!#%+et"! )e*%
e()e.% &e t=#ni#"! &i/een#i"&"!.
5
Le,"n&%-!e e( #%n!i&e"56% t"i! +ene/2#i%!1 )%&e-!e #'e." " !e.$inte
"/i("ti,"B /"?e )e!3$i!" n6% = "#$($*" &"&%! e 3$"nti/i#;-*%!1("! "n"*i!"
#"$!"! e e/eit%!1 #%nte>t$"*i?"n&%-%! n% te()% e n% e!)"5%1 &ent% &e $("
#%n#e)56% !i!tK(i#".
ABORDAGEM QUALITATIVA
A )e!3$i!" 3$"*it"ti," )%&e !e #""#tei?"&" #%(% !en&% $(" tent"ti," &e !e
e>)*i#" e( )%/$n&i&"&e % !i.ni/i#"&% e "! #""#te2!ti#"! &% e!$*t"&% &"!
in/%("50e! %+ti&"! "t",=! &e ente,i!t"! %$ 3$e!t0e! "+et"!1 !e( " (en!$"56%
3$"ntit"ti,"! &e #""#te2!ti#"! %$ #%()%t"(ent%.
A! "+%&".en! 3$"*it"ti,"! /"#i*it"( &e!#e,e " #%()*e>i&"&e &e )%+*e("! e
'i)8te!e!1 +e( #%(% "n"*i!" " inte"56% ente ,"i;,ei!1 #%()een&e e #*"!!i/i#"
&ete(in"&%! )%#e!!%! !%#i"i!1 %/ee#e #%nti+$i50e! n% )%#e!!% &"! ($&"n5"!1
#i"56% %$ /%("56% &e %)ini0e! &e &ete(in"&%! .$)%! e inte)et"56% &"!
)"ti#$*"i&"&e! &%! #%()%t"(ent%! %$ "tit$&e! &%! in&i,2&$%!. A*.$("! !it$"50e!
&e )e!3$i!"! en,%*,e( #%n%t"50e! 3$"ntit"ti,"! e #%n,e.e( e( tK! "!)e#t%!B
1. Sit$"50e! e( 3$e !e e,i&en#i" " ne#e!!i&"&e &e !$+!tit$i $(" !i()*e!
in/%("56% e!t"t2!ti#" )% &"&%! 3$"*it"ti,%!. I!t% !e ")*i#"1 )in#i)"*(ente1 9
in,e!ti."56% !%+e /"t%! &% )"!!"&% %$ e!t$&%! e/eente! " .$)%!1 &%!
3$"i! !e &i!)0e &e )%$#" in/%("56%.
D. Sit$"50e! e( 3$e %+!e,"50e! 3$"*it"ti,"! !6% $!"&"! #%(% in&i#"&%e! &%
/$n#i%n"(ent% &e e!t$t$"! !%#i"i!.
3. Sit$"50e! e( 3$e !e ("ni/e!t" " i()%tJn#i" &e $(" "+%&".e( 3$"*it"ti,"
)"" e/eit% &e #%()een&e "!)e#t%! )!i#%*8.i#%!1 #$4%! &"&%! n6% )%&e(
!e #%*et"&%! &e (%&% #%()*et% )% %$t%! (=t%&%!1 &e,i&% 9 #%()*e>i&"&e
3$e en,%*,e " )e!3$i!".
A "+%&".e( 3$"*it"ti," /"#i*it" "in&" " ")e!ent"56% &e e!en'"!1 &e!#i56%
&et"*'"&" &%! /"t%! e /en<(en%! %+!e,"&%!. N% ent"nt%1 = )e#i!% enten&e 3$e
"! "+%&".en! 3$"ntit"ti,"! e 3$"*it"ti,"! n6% !6% e>#*$&ente! e "te &i2"(%! 3$e
e*"! !e #%()*et"(1 ,i!t% 3$e e>i!te( /"t%! 3$e !6% &% &%(2ni% 3$"ntit"ti,% e %$t%!
&e &%(2ni% 3$"*it"ti,%.
A )e!3$i!" 3$"*it"ti," )%&e !e #""#tei?"&" #%(% !en&% $( e!t$&% &et"*'"&%
&e $( &ete(in"&% /"t%1 %+4et%1 .$)% &e )e!!%"! e /en<(en%! &" e"*i&"&e. E!!e
6
)%#e&i(ent% ,i!" +$!#" in/%("50e! e"i! )"" !e e>)*i#" e( )%/$n&i&"&e %
!i.ni/i#"&% e "! #""#te2!ti#"! &e #"&" #%nte>t%1 e( 3$e en#%nt" % %+4et% &e
)e!3$i!". O! &"&%! )%&e( !e %+ti&%! "t",=! &e $(" )e!3$i!" +i+*i%.;/i#"1
ente,i!t"1 3$e!ti%n;i%1 )*"ni*'"! e t%&" t=#ni#" 3$e !e /"? ne#e!!;i% )""
%+ten56% &e in/%("50e!.
N% ent"nt%1 e( )e!3$i!"! &e "+%&".e( 3$"*it"ti,"1 %! &"&%! e!t"t2!ti#%! !8
&e,e( !e $ti*i?"&%! 3$"n&% ,i!"( &" ("i% )e#i!6% "%! &"&%! #%*et"&%! 3$e !6%
"n"*i!"&%! #%( +"!e n" e"*i&"&e1 n%! %+4eti,%!1'i)8te!e! e n%! /$n&"(ent%!
te8i#%! )=-e!t"+e*e#i&%! n" #%n!t$56% &% )%4et% &e )e!3$i!".
A %)56% )% $(" "+%&".e( 3$"*it"ti," &e,e te #%(% )in#i)"* /$n&"(ent% "
#en5" &e 3$e e>i!te $(" e*"56% &inJ(i#" ente % ($n&% e"*1 %+4eti,%1 #%n#et% e
% !$4eit%B )%t"nt%1 $(" #%ne>6% ente " e"*i&"&e #8!(i#" e % '%(e(1 ente "
%+4eti,i&"&e e " !$+4eti,i&"&e. O$1 ("i! )e#i!"(ente1 n" "+%&".e( 3$"*it"ti,"1 %
)e!3$i!"&% &e,e !e "*.$=( 3$e tent" inte)et" " e"*i&"&e &ent% &e $(" ,i!6%
#%()*e>"1 '%*2!ti#" e !i!tK(i#".
METODOLOGIA
T%&" )e!3$i!" e1 &e (%&% e!)e#i"*1 " )e!3$i!" 3$"*it"ti," &e,e !e +e(
)*"ne4"&" !e 3$i!e %/ee#e e!$*t"&%! 7tei! e ,e&"&ei%!.
E!te )*"ne4"(ent% en,%*,e t"(+=( " t"e/" &e #%*et" &e &"&%!1 3$e
#%e!)%n&e " $(" /"!e inte(e&i;i" &" )e!3$i!".
Re"*i?"&" " #%*et" &e &"&%! !e.$e(-!e "! t"e/"! &" "n;*i!e1 &i!#$!!6% &%!
&"&%! #%( " #%n#*$!6% e % e*"t8i% &% t"+"*'%. A #%*et" &e &"&%!1 t"e/"
i()%t"nte n" )e!3$i!"1 en,%*,e &i,e!%! )"!!%!1 #%( " &ete(in"56% &" )%)$*"56%
" !e e!t$&"&"1 " e*"+%"56% &% in!t$(ent% &e #%*et"1 " )%."("56% &" #%*et" e
t"(+=( %! &"&%! e " )8)i" #%*et".
L; &i,e!"! /%("! #%( !$"! ,"nt".en! e &e!,"nt".en! n" &e#i!6% &% $!% &e
$(" /%(" %$ &e %$t" % )e!3$i!"&% *e,"; e( #%nt" % 3$e (en%! &e!,"nt".e(
%/ee#e1 e!)eit"&%! %! %+4eti,%! &e )e!3$i!".
O! in!t$(ent%! &e #%*et" &e &"&%!1 &e *".% $!%1 !6% " ente,i!t"1 % /%($*;i%
e % 3$e!ti%n;i%.
7
ENTREVISTA
A ente,i!t" n6% = $(" !i()*e! #%n,e!". E $(" #%n,e!" %ient"&" )" $(
%+4eti,% &e/ini&%B e#%*'e1 "t",=! &% inte%."t8i% &% in/%("nte1 &"&%! )"" "
)e!3$i!".
Re#%e(-!e " ente,i!t" !e()e 3$e te( ne#e!!i&"&e &e &"&%! 3$e n6%
)%&e( en#%nt" e( e.i!t%! e /%nte! &%#$(ent;i"! e 3$e )%&e( !e /%ne#i&%!
)% #et"! )e!!%"!. E!te! &"&%! !e6% $ti*i?"&%! t"nt% )"" % e!t$&% &e M/"t%!N
#%(% &e #"!%! %$ &e %)ini0e!.
A ente,i!t" )%&e !eB
• P#$%&'()#$# &* +,-%*-*%#$#B %tei% )e,i"(ente e!t"+e*e#i&%C
• D+,.#$%&'()#$# &* '/&0+,-%*-*%#$#B n6% e>i!te i.i&e? &e %tei%. P%&e(-
!e e>)*%" ("i! "()*"(ente "*.$("! 3$e!t0e!.
E!te ti)% &e ente,i!t" ")e!ent" tK! (%&"*i&"&e!B
"A Ente,i!t" /%#"*i?"&" B '; $( %tei% &e t8)i#%! e*"ti,%! "% )%+*e(" 3$e ,"i
e!t$&" e % ente,i!t"&% te( *i+e&"&e &e /"?e "! )e.$nt"! 3$e 3$i!e.
S%n&" "?0e! e (%ti,%!1 &" e!#*"e#i(ent%!1 n6% %+e&e#en&%1 " i.%1 " $("
e!t$t$" /%("*. P"" i!!%1 !6% ne#e!!;i"! '"+i*i&"&e! e )e!)i#;#i" )%
)"te &% ente,i!t"&%. E( .e"*1 = $ti*i?"&" e( e!t$&%! &e !it$"50e! &e
($&"n5" &e #%n&$t".
+A Ente,i!t" #*ini#" B t"t"-!e &e e!t$&" (%ti,%!1 %! !enti(ent%!1 " #%n&$t" &"!
)e!!%"!. P"" e!!e ti)% &e ente,i!t" )%&e !e %."ni?"&" $(" !eie &e
)e.$nt"! e!)e#i/i#"!.
#A Ente,i!t" n6% &ii.i&" B '; *i+e&"&e t%t"* )% )"te &% ente,i!t"&%1 3$e
)%&e; e>)e!!" !$"! %)ini0e! e !enti(ent%!. A /$n56% &% ente,i!t"&% =
&e in#enti,%1 *e,"n&% % in/%("nte " /"*" !%+e &ete(in"&% "!!$nt%1 !e(1
entet"nt%1 /%5;-*% " e!)%n&e.
• P#('+12 #%n!i!te n" e)eti56% &e )e.$nt"!1 &e te()% e( te()%1 9! (e!("!
)e!!%"!1 " /i( &e e!t$&" " e,%*$56% &"! %)ini0e! e( )e2%&%! #$t%!.
8
MEDIDAS E3IGIDAS PARA A PREPARAÇÃO DA ENTREVISTA
• P*"ne4"(ent% &" ente,i!t"
• C%n'e#i(ent% )=,i% &% ente,i!t"&%
• O)%t$ni&"&e &" ente,i!t"
• C%n&i50e! /",%;,ei!
• C%nt"t% #%( *2&ee!
• C%n'e#i(ent% )=,i% &% #"()%
• Pe)""56% e!)e#2/i#"
LIMITAÇ4ES DA TE"NI"A DA ENTREVISTA
". In#%()een!6%1 )% )"te &% in/%("nte1 &% !i.ni/i#"&% &"! )e.$nt"! &"
)e!3$i!"1 3$e )%&e *e," " $(" /"*!" inte)et"56%.
+. Di/i#$*&"&e &e e>)e!!6% e #%($ni#"56% &e "(+"! "! )"te!.
#. P%!!i+i*i&"&e! &e % ente,i!t"&% !e in/*$en#i"&%1 #%n!#iente %$ in#%n!#iente1
)e*% 3$e!ti%n"&%1 )e*% !e$ "!)e#t% /2!i#%1 !$"! "tit$&e!1 i&=i"!1 %)ini0e!.
&. Di!)%!i56% &% ente,i!t"&% e( &" "! in/%("50e! ne#e!!;i"!.
e. Reten56% &e "*.$n! &"&%! i()%t"nte!1 e#e"n&% 3$e !$" i&enti&"&e !e4"
e,e*"&".
/. Pe3$en% ."$ &e #%nt%*e !%+e $(" !it$"56% &e #%*et" &e &"&%!.
.. O#$)" ($it% te()% e = &i/2#i* &e !e e"*i?"&".
QUESTIONÁRIO
O $(" !=ie %&en"&" &e )e.$nt"! 3$e &e,e( !e e!)%n&i&"! )% e!#it% )e*%
in/%("nte. O 3$e!ti%n;i% &e,e !e %+4eti,%1 *i(it"&% e( e>ten!6% e e!t"
"#%()"n'"&% &e in!t$50e!. A! in!t$50e! &e,e( e!#*"e#e % )%)8!it% &e !$"
")*i#"56%1 e!!"*t" " i()%tJn#i" &" #%*"+%"56% &% in/%("nte e /"#i*it" %
)een#'i(ent%.
P"" %+te e>"ti&6% n% 3$e!ti%n;i% e ne#e!!;i% "*.$n! #$i&"&%! &e
e*"+%"56%B
9
• C%n'e#e % "!!$nt%
• C$i&"&% n" !e*e56% &"! 3$e!t0e!
• Li(it"&% e( e>ten!6% e e( /in"*i&"&e
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• In&i#"56% &" enti&"&e %."ni?"&%"
• A#%()"n'"&% )% in!t$50e!
• P%" ")e!ent"56% e!t=ti#"
C%(% t%&" t=#ni#" &e #%*et" &e &"&%!1 % 3$e!ti%n;i% t"(+=( ")e!ent" $("
!eie &e ,"nt".e( e &e!,"nt".en!.
V#'-#5+',2
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+. Atin.e ("i% n$(e% &e )e!!%"! !i($*t"ne"(ente.
#. A+"n.e $(" ;e" .e%.;/i#" ("i! "()*".
&. E#%n%(i?" )e!!%"*1 t"nt% e( "&e!t"(ent% 3$"nt% e( t"+"*'% &e #"()%.
e. O+t=( e!)%!t"! ("i! ;)i&"! e ("i! )e#i!"!.
/. L; ("i% *i+e&"&e n"! e!)%!t"!1 e( "?6% &% "n%ni("t%.
.. L; ("i! !e.$"n5"1 )e*% /"t% &e "! e!)%!t"! n6% !ee( i&enti/i#"&"!.
'. L; (en%! i!#%! &e &i!t%56%1 )e*" n6% in/*$Kn#i" &% )e!3$i!"&%.
i. L; ("i! te()% )"" e!)%n&e e e( '%" ("i! /",%;,e*.
4. L; ("i! $ni/%(i&"&e! n" ","*i"56%1 e( ,it$&e &" n"t$e?" i()e!!%"* &%
in!t$(ent%.
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D+,6#'-#5+',2
". Pe#ent".e( )e3$en" &e 3$e!ti%n;i%! 3$e ,%*t"(.
+. G"n&e n7(e% &e )e.$nt"! !e( e!)%!t"!.
#. N6% )%&e !e ")*i#"&% " )e!!%"! "n"*/"+et"!.
&. I()%!!i+i*i&"&e &e "4$&" % in/%("nte e( 3$e!t0e! ("* #%()een&i&"!.
e. A &i/i#$*&"&e &e #%()een!6%1 )% )"te &%! in/%("nte!1 *e," " $("
$ni/%(i&"&e ")"ente.
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in/*$en#i" %$t".
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10
'. O &e!#%n'e#i(ent% &"! #i#$n!t"n#i"! e( 3$e /%"( )een#'i&%! t%n" &i/2#i*
% #%nt%*e e " ,ei/i#"56%.
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)%t"nt%1 "! 3$e!t0e!.
4. E>i.e $( $ni,e!% ("i! '%(%.Kne%.
TIPOS DE QUEST4ES
#7 A8+%-#2 )%!!i+i*it" in,e!ti."50e! ("i! )%/$n&"! e )e#i!"!1 entet"nt%1 ")e!ent"
"*.$n! in#%n,eniente!B &i/i#$*t" " e!)%!t" &% )8)i% in/%("nte1 3$e( &e,e;
e&i.i - *;1 % )%#e!!% &e t"+$*"56%1 % t"t"(ent% e!t"t2!ti#% e " inte)et"56%. A
"n;*i!e = &i/2#i*1 #%()*e>"1 #"n!"ti," e &e(%"&".
E>e()*%!B
1. Q$"* " !$" %)ini6% !%+e %! /"t%e! 3$e &e,e "+"n.e " *e."*i?"56% &%
"+%t%R
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
D. E( !$" %)ini6%1 3$"i! !6% "! )in#i)"i! #"$!"! &" &e*in3TKn#i" n% P"!i*R
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
SSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS
87 !+9:#$#2 !6% "3$e*"! e( 3$e % in/%("nte e!#%*'e !$" e!)%!t" ente &$"!
%)50e!. E!te ti)% &e )e.$nt"1 e(+%" e!tin4" " *i+e&"&e &"! e!)%!t"!1 /"#i*it"
% t"+"*'% &% )e!3$i!"&% e t"(+=( " t"+$*"56%1 )%i! "! e!)%!t"! !6% ("i!
%+4eti,"!.
E>e()*%!B
1. O! !in&i#"t%! &e,e( %$ n6% /%(" $( )"ti&% )%*2ti#%R
@ A !i(
@ A n6%
D. A te#n%*%.i" = i()%t"nte )"" "! ."n&e! e()e!"!1 ("! n6% = t6%
!i.ni/i#"ti," )"" )e3$en"! e()e!"! e( #e!#i(ent%.
11
@ A ,e&"&ei%
@ A /"*!%
97 M;1-(.1# +,9&1:#2 !6% )e.$nt"! /e#'"&"!1 ("! 3$e ")e!ent"( $(" !=ie &e
)%!!2,ei! e!)%!t"!1 "+"n.en&% ,;i"! /"#et"! &% (e!(% "!!$nt%.
A t=#ni#" &" (7*ti)*" e!#%*'" = /"#i*(ente t"+$*;,e* e )%)%#i%n" $("
e>)*%"56% e( )%/$n&i&"&e 3$"!e t6% +%" 3$"nt% " &e )e.$nt"! "+et"!.
A #%(+in"56% &e e!)%!t"! (7*ti)*"! #%( "! e!)%!t"! "+et"! )%!!i+i*it" ("i!
in/%("50e! !%+e % "!!$nt%1 !e( )e4$&i#" " t"+$*"56%.
E>e()*%!B
1. Q$"* &"! !e.$inte! 'i)8te!e! ")"ent" !e $( #%()%nente e!!en#i"* &"
#%nt"+i*i&"&e /in"n#ei" &" e()e!"R
@ A C%()"!
@ A U"#t$"56%
@ A S"*;i%!
@ A Se,i5% " #*iente
@ A C%nt"+i*i&"&e
PRÉ TESTE
De)%i! &e e&i.i&%1 % 3$e!ti%n;i% )e#i!" !e te!t"&% "nte! &e !$" $ti*i?"56%
&e/initi,"1 ")*i#"n&%-!e "*.$n! e>e()*"e! e( $(" )e3$en" )%)$*"56% e!#%*'i&".
A "n"*i!e &%! &"&%!1 ")8! " t"+$*"56% e,i&en#i"i" )%!!2,ei! /"*'"! e>i!tente!
in#%n!i!tKn#i" %$ #%()*e>i&"&e &e 3$e!t0e!1 "(+i.Ti&"&e %$ *in.$".e(
in"#e!!2,e*1 )e.$nt"! !$)=/*$"! %$ 3$e #"$!e( e(+""5% "% in/%("nte1 !e "!
3$e!t0e! %+e&e#e( " &ete(in"&" %&e( %$ !e !6% ($it% n$(e%!"! et#.
Vei/i#"n&% "! /"*'"!1&e,e-!e e/%($*" % 3$e!ti%n;i%1 #%n!e,"n&%1
(%&i/i#"n&%1 "()*i"n&% %$ e*i(in"n&% iten!1 e>)*i#it"n&% (e*'% "*.$n! %$
(%&i/i#"n&% " e&"56% &e %$t%!. Pe.$nt"! "+et"! )%&e( !e t"n!/%("&"! e(
/e#'"&"! !e n6% '%$,e ,"i"+i*i&"&e! &e e!)%!t"!.
O )= F te!te )%&e !e ")*i#"&% ("i! &e $(" ,e?1 ten&% e( ,i!t" % !e$
")i(%"(ent% e % "$(ent% &e !$" ,"*i&e?. De,e !e ")*i#"&% e( )%)$*"50e! #%(
#""#te2!ti#"! !e(e*'"nte!1 ("! n$n#" n"3$e*" 3$e !e; "*,% &e e!t$&%.
O )= F te!te !e,e t"(+=( )"" ,ei/i#" !e % 3$e!ti%n;i% ")e!ent" tK!
i()%t"nte! e*e(ent%!B
12
• Ui&e&i.ni&"&eB 3$"*3$e )e!!%" 3$e % ")*i3$e %+te; !e()e %! (e!(%!
e!$*t"&%!.
• V"*i&"&eB %! &"&%! e#%*'i&%! !6% ne#e!!;i%! 9 )e!3$i!".
• O)e"ti,i&"&eB ,%#"+$*;i% "#e!!2,e* e !i.ni/i#"&% #*"%.
O )= F te!te )e(ite t"(+=( " %+ten56% &e $(" e!ti("ti," !%+e %! /$t$%!
e!$*t"&%!.
!ORMULÁRIO
O $( &%! in!t$(ent%! e!!en#i"i! )"" " in,e!ti."56% !%#i"* #$4% !i!te(" &e
#%*et" &e &"&%! #%n!i!te e( %+te in/%("50e! &iet"(ente &% ente,i!t"&%.
P%t"nt%1 % 3$e #""#tei?" % /%($*;i% e % #%nt"t% /"#e " /"#e ente
)e!3$i!"&% e in/%("nte e !e % %tei% &e )e.$nt"! )een#'i&% )e*% ente,i!t"&%1
n% (%(ent% &" ente,i!t".
S6% tK! 3$"*i&"&e! e!!en#i"i! &e t%&% /%($*;i%1 ")%nt"&"!B
". A&")t"56% "% %+4et% &e in,e!ti."56%.
+. A&")t"56% "%! (ei%! 3$e !e )%!!$i )"" e"*i?" % t"+"*'%.
#. Pe#i!6% &"! in/%("50e! e( $( ."$ &e e>"ti&6% !$/i#iente e !"ti!/"t8i%
)"" % %+4eti,% )%)%!t%.
V#'-#5+',2
". Uti*i?"n&% e( 3$"!e t%&% % !e.(ent% &" )%)$*"56%1 "*/"+eti?"&%!1
"n"*/"+et%!1 )%)$*"50e! 'ete%.Kne"! et#.1 )%3$e !e$ )een#'i(ent% = /eit%
)e*% ente,i!t"&%.
+. Pe!en5" &% )e!3$i!"&%1 3$e )%&e e>)*i#" %! %+4eti,%! &" )e!3$i!"1
%ient" % )een#'i(ent% &% /%($*;i% e e*$#i&" !i.ni/i#"&%! &e )e.$nt"!
3$e n6% e!te4"( ($it% #*""!.
#. U*e>i+i*i&"&e1 )"" "&")t"-!e "! ne#e!!i&"&e! &e #"&" !it$"56%1 )%&en&% %
ente,i!t"&% e/%($*" iten! %$ "4$!t" % /%($*;i% " #%()een!6% &e #"&"
in/%("nte.
&. O+ten56% &e &"&%! ("i! #%()*e>%! e 7tei!.
e. U"#i*i&"&e n" "3$i!i56% &e $( n$(e% e)e!ent"ti,% &e in/%("nte!1 e(
&ete(in"&% .$)%.
13
/. Uni/%(i&"&e! &%! !2(+%*%! $ti*i?"&%!1 )%i! = )een#'i&% )e*% )8)i%
)e!3$i!"&%.
D+,6#'-#5+',2
". Men%! *i+e&"&e n"! e!)%!t"!1 e( ,it$&e &" )e!en5" &% ente,i!t"&%.
+. Ri!#%! &e &i!t%50e!1 )e*" in/*$en#i" &% ")*i#"&%.
#. Men%! )"? )"" e!)%n&e "! )e.$nt"!1 n6% '",en&% te()% )"" )en!"1
e*"! )%&e( !e in,"*i&"&"!.
&. M"i! &e(%"&%1 )% !e ")*i#"&% " $(" )e!!%" &e #"&" ,e?.
e. In!e.$"n5" &"! e!)%!t"!1 )% /"*t" &% "n%ni("t%.
/. Pe!!%"! )%!!$i&%"! &e in/%("50e! ne#e!!;i"! )%&e( e!t" e(
*%#"*i&"&e! ($it% &i!t"nte!1 t%n"n&% " e!)%!t" &i/2#i*1 &e(%"&" e
&i!)en&i%!".
14
"ON"LUSÃO
P%#$"(%!1 "t",=! &e!te t"+"*'%1 e>)*%" " n"t$e?" &%! e!t$&%!
3$"*it"ti,%!1 3$e ")e!" &e 'i!t%i#"(ente !e()e e!t"e( )e!ente! n"
in,e!ti."56% &e n"t$e?" !%#i"*1 /%"( )% "*.$( te()% (ini(i?"&%! e( !$"
i()%tJn#i" e $ti*i&"&e1 &e,i&% " $(" /%te in/*$Kn#i" &"! (et%&%*%.i"! 3$"ntit"ti,"!1
in!)i"&"! n%! )e!!$)%!t%! )%!iti,i!t"!.
L%4e e( &i"1 " "+%&".e( 3$"*it"ti,"1 )% (ei% &e !e$! &i/eente! !$+ti)%! &e
)e!3$i!"1 te( *$." "!!e.$"&% #%(% $(" /%(" ,i;,e* e )%(i!!%" &e t"+"*'%.
E( /$n56% &" n"t$e?" &% )%+*e(" 3$e !e 3$e e!t$&" e &"! 3$e!t0e! e
%+4eti,%! 3$e %ient"( " in,e!ti."56%1 " %)56% )e*% en/%3$e 3$"*it"ti,% ($it"!
,e?e! !e t%n" " ("i! ")%)i"&".
E!t"(%! *i&"n&% #%( )%+*e("! )%$#% #%n'e#i&%! e " )e!3$i!" = &e #$n'%
e>)*%"t8i%1 e!te ti)% &e in,e!ti."56% )"e#e !e % ("i! "&e3$"&%. Q$"n&% %
e!t$&% = &e #";te &e!#iti,% e % 3$e !e +$!#" = % enten&i(ent% &% /en<(en%
#%(% $( t%&%1 n" !$" #%()*e>i&"&e1 = )%!!2,e* 3$e $(" "n"*i!e 3$"*it"ti," !e4" "
("i! in&i#"&". Ain&" 3$"n&% " n%!!" )e%#$)"56% /% 9 #%()een!6% &" tei" &e
e*"50e! !%#i"i! e #$*t$"i! 3$e !e e!t"+e*e#e( n% intei% &"! %."ni?"50e!1 %
t"+"*'% 3$"*it"ti,% )%&e %/ee#e intee!!"nte! e e*e,"nte! &"&%!. Ne!!e !enti&%1
" %)56% )e*" (et%&%*%.i" 3$"*it"ti," !e /"? ")8! " &e/ini56% &% )%+*e(" e &%
e!t"+e*e#i(ent% &%! %+4eti,%! &" )e!3$i!" 3$e !e 3$e e"*i?".
15
BIBLIOGRA!IA
DUUUV1 M"G E.1 Met'%&%*%.i#"* ti"n.$*"ti%nB " ,e'i#*e /% (e.in. 3$"ntit"ti,e
"n& 3$"*it"ti,e e!e"#' (et'%&!1 in W%$n"* %/ N$!in. S#'%*"!'i)1 1H @3A1 1H8I1
HH. 130-133.
MARCONI1 M"in" &e An&"&eC LAXATOS1 E," M"i". U$n&"(ent%! &e
(et%&%*%.i" #ienti/i#". YZ E&. S6% P"$*% B At*"!1D00[.
ANDRADE1 M"i" M"."i&" &e1 C%(% )e)"" t"+"*'%! )"" #$!%! &e )8!-
."&$"56%. DZ E&. S6% P"$*%C At*"!1 1HHI.
A. L. Ce,%C P. A. Pe,i"n1 Met%&%*%.i" Cienti/i#"1 E&it%" M#G"\-Li** &%
P"!i*.
Pe!3$i!" Q$"*it"ti,"1 C""#te2!ti#"!1 $!%! e )%!!i+i*i&"&e!1 Di!)%n2,e* e(B
'tt)B::\\\.e"&./e".$!).+:#"&-)e!3:"3$i,%!:C03-"t0Y.)&/1 "#e!!% e( 01
("i.D00H
A)en&en&% !%+e )e!3$i!" 1 Di!)%n2,e* e(B
'tt)B::\\\.e"&.$ni#"().+:t"+"*'%S)e!3$i!":Pe!3S3$"*i.'t(1 "#e!!% e( 01
("i.D00H

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